Corey Wright and the team did a great job on my car.I had the headlights restored. They look awesome! The professionalism at the customer service was outstanding, very good value for the money. They got me in-and-out on time great job I will be bringing my car definitely to them even though it takes me an hour to get there it is worth the drive thank you guys!

Corey was amazing to work with. He went above and beyond for me, which was very much needed as life hasnt been kind lately. I recommend Corey and this location.

Looking for Parts, great customer service even though they were about to close still took some time to assist. With my needs truly appreciated it those two young man didnt have to do that. God Bless, Thanks

Poor customer service. The battery on my vehicle died down and I jump started it. I was going to get a new battery from Costco and install myself. I knew the battery was replaced by Carland once, I wasn’t sure when and if it was under warranty. I decided to go to Carland to check if my battery was still under warranty and the guy at the front desk confirmed that it was and that they would replace it for free as long as the battery check confirmed that it needed to be replaced. After about 45 minutes I saw the battery replaced and the car driven out of the shop into the parking. After another 20 minutes of wait the guy at the front desk (unfortunately I don’t know his name) who seemed to take forever printing out documents in his system told me that the battery last time was replaced under warranty which meant it was going to be out of pocket. He said I would need to pay $169 for it, else they would need to put the old battery back. I told him that is why I asked twice if the battery was under warranty. Not wanting anyone cheap battery for that cost I asked him to go ahead and put the old battery back. I wasted 1.5 hours in all just because the guy at the front desk could not find out if my battery was under warranty. I am extremely disappointed, will not be going to Carland again. This incident happened on Monday 10/18/21 and review has been posted same day before driving out.

I don’t understand how this place has all these positive reviews.Took my Accord in because the hood wouldn’t shut close all the way (I had thought it was an issue with the latch assembly). After inspecting, they told me that the hood latch assembly and release cable were both broken, and that it would cost $650 to fix. It didn’t make any sense to me that the cable would be broken, given I had just opened up the hood two days before I brought the car in.I declined the hood latch service and allowed them to change tires, alignment, fine. I took it to the Pep Boys in Johns Creek and they revealed to me that the upper tie bar was crumbled and rusting – signs of an accident from the previous owner that I didn’t even know of when I got the car 6 years ago, and it had been working great up until the hood not shutting close recently. This is why the assembly was out of line and not lining up with the hook that attaches to it. I got the upper tie bar and assembly replaced at a body shop and everything works great now, without replacing the cable.The fact that I brought in my Accord to Honda Carland and articulated the hood wasn’t closing shut and they told me that it had to do with the CABLE being broken shows how incompetent and dishonest they are. The cable had nothing to do with it, yet they wanted to charge me $650 to “fix” it. This place just wants your money without actually solving the problem that you need solved.

The manager Corey isn’t an honest guy. He charged me 324 to fix my daughters AC in her insight. I paid for it and the air still didn’t work. Now he’s suggesting a compressor and more money. Why’d you tell me it was repaired and available for pick up for the $324? I have no A/C at this point still, and he’s now asking for $1100 additional dollars. He lied to me from the start, and now have me over the barrel to charge me more because I still need air. This is robbery and Corey is a Crook!

My brand new car started popping all warnings with out any reason after 2 weeks of purchase. I stopped by in carland to get diagnosed. The associate took care of me and make me understand what went wrong. For sure I recommend this place and I will get my future service from this place.

One of the most customer centric Honda service centers Ive been to. Quick responses, helpful guidance on repairs - which parts make sense and which dont, detailed diagnosis etc. Never get those Recommended to change (insert random low cost part here) that pile up on the bill at the end.An interaction I wont forget is while on the road, my car refused to move after stopping at an intersection - the gears would engage but the car wasnt moving forward. I had it towed to the nearest repair shop that took two days to diagnose it and told me it needed a full transmission rebuild/replacement and quoted me about $7000 for it. I called Carland and they asked to have a look but said a replacement would cost $2500 and a full rebuild about $4000 at max. Got the car towed to them and within 2-3 hours they told me the transmission was fine but the front right axel was dislodged. They thought it might take a week to fix it but got the whole thing fixed for about $1500 in 2 days.

This place is high professional Auto Service as it is Hinda dealer, I wish if they could just bring the prices down a little bit so we can do most of the work at there place

Very helpful people. The service desk staff are very good. And shout out to the parts guy who goes out of his way to really help you.

Came in for an oil change. They were very busy but I was able to wait and work in the customer lounge for the hour it took to take care of me.

Good people, honest affordable service

Incredible service! Chad was quick, knowledgeable, and efficient. He gave me honest feedback about what my car needs and the most cost effective responses. Completely above and beyond service. I will 100% be returning for service at this location, even if it means driving further. I would drive past 5 other Hondas to come back to this location. 10/10.

I’m not sure who wrote the positive reviews here but I just walked out of this place and felt very disappointed with the lack of professionalism and respect. I was in there for 10 minutes and not one of the employees acknowledged me. One employee was assisting another customer while the others didn’t even bother to look at me. I had to finally catch one of them as they were walking by and he was so rude and couldn’t even look me in the eye to answer my question. Will be speaking to the manager.

Quick, professional service.

Being able to fill out a service form after hours, leave my vehicle and have it ready the next day is tremendous in our crazy schedule thank you so much. Great honest service every time.

I have always had a Honda and always taken it to this Carland Service Center. The staff is highly knowledgable and always filled with kindness and compassion when needed.

Alex (Service Manager) is very customer satisfaction oriented. Shaq (Service Advisor) is very accommodating to the customer. Both provided an excellent experience and very fair.

I brought my car for 10k service this morning first time to this location because its closer then Roswell, where I purchased it in February 2018. Could not be happier with a customer service I received today. I read great reviews about Andrew, service advisor and thats who I got without asking - it was meant to be! He is very courteous, professional and knowledgeable. Walt, the mechanic did the service quickly and well. This location is situated better, a little out of the way and there are some picnic tables in the shade just outside - perfect spot to wait on a summer day. The waiting area is very nice too. I am happy to give 5 stars and I will be back for future services. Great experience and would highly recommend to everyone.

An honest and transparent service center...A big shout-out to Corey Wright who took care of me during the whole transaction. He is a great friendly guy who puts customer first...thanks Corey! Highly recommend him!

Incredible staff and service. Corey Wright was outstanding. I came in with a crazy issue he not only fixed it within 2 hours he also had my scheduled service done and tracked down my service coupon. Hands down the best service experience I’ve ever had. I can’t speak higher of the experience.

They take a little longer than other service centres but its worth it. They are very friendly and helpful.

Great service and great service people. Very happy with the experience.

Alex Martin runs a great Honda service center. He and his team are always professional and honest. I pass at least 2 other Honda service centers, and come to this one! They have solved very complex mechanical and computer problems with my Honda, and they also get my oil changed in 30 minutes. So this Service Center has earned my business as a long term customer as long as I drive a Honda! Thank you Alex and your team for being such great folks to work with. They certainly make having your car serviced a very positive experience!

Its unfortunate to see a business not enforcing masks for both employees and customers. One customer was at the front without a mask coughing so if you do plan on using this establishment, please be safe.

This is a great service center. GM Alex Martin runs the center incredibly. You definitely get quality and value when going to Honda Carland.

Better price for synthetic oil change than chain oil places, and added benefit of using Honda fluids. Steve was very professional and pleasant to communicate with. He let me know about additional services, but did not try to force them like some dealers have in the past, which I appreciated. Ill be back for future services.

Customer service was great but a little pricey

Andrew was great from the time I called, dropped off the car to the time I picked it up. He kept in touch with me along the way. I did a lot of maintenance on my Honda CRV. It is 7 years old with 117,000 miles. I want to keep it. After the work, it is running like new. Very pleased.

Honda Carland Alpharetta is our go to for all our maintenance needs. Corey Wright takes excellent care of our family by making scheduling service easy, communicates if additional services are needed, and always willing to apply applicable coupons. Alex Martin the service manager has a great team and we highly recommend using Honda Carland Alpharetta. Thanks for taking great care of us!

Came to this service center for an oil change. They advertise the full synthetic oil change for around $45 which is the cheapest I can find. I was greeted with a friendly and professional service advisor Alex. It was a Saturday morning when the place seems to be busy. Alex came our from his office and got me checked in quickly. He was wonderful and very helpful the while time. Very thankful for his good customer service.

The absolutely do not stand behind their work. They plugged my tire so poorly air still rushed out. I took it a tire shop and they died laughing when I told them an actual dealership service center did the work. They couldnt believe such terrible work was done by a dealership. Honda refused to acknowledge how bad it is and will not do anything to rectify the situation. If you want a shop that guarantees they know what theyre doing and will stand behind their work...this isnt it

Best experience we have ever had servicing our Honda. Have been going for a while and won’t stop! Andrew has been wonderful and we will continue to make our appointments with him.

Fisher and Andrew are the reasons why I take my car here despite the longer drive. They show how much they care as well as their deep understanding of Hondas. I was quoted a large service repair by another company but Honda Carland figured out the real issue and provided concrete solutions that made sense. I was able to get my car running in 1 week rather than 1+ months. The service is timely, professional, and always willing to explain if anything needed clarification. In the past 10+ years Ive brought all my cars here as theyve earned my trust. If I could give more than 5 stars I would. Thank you for all that you do!

Had an install of a Timing belt kit. Everything went as planned and the communication was excellent. Work was terrific.

The customer service and the service of my vehicle were both great.

While taking schedule I have selected option to drop off. After coming and handover the car, I asked to drop off they simply said all drop off cars out and no drop off/pickup service today. Even the not worry about my schedule and I delayed for my office.Who really looking courtesy drop off/pickup please don’t select 11300 stare bridge rd location

I am 61 years old and have been in many Dealership Service Centers including Toyota, Mazda, Nissan etc. Typically Service Centers have an M.O. of pile driving and sales pressure and friction.This Service Center is the BEST I have experienced. The vibe is terrific, the courtesy and punctuality are right on. Its clean, well organized and the humans who work there are....well....humans with hearts.I dealt w/ Brad and Eric (service manager) and both were stunningly personable, professional and had the uncanny gift of Customer Service perfected. God bless them. Thanks for the hard work and the terrific experience. I will be back!BTW I noticed 90% of bad reviews were from names that could not be pronounced.... I wonder if cultural disconnect is a problem for those customers. Dont believe everything you read....This place truly is amazing.

Miss the people that used to work here but Andrew has been amazing throughout the years. I highly recommend going in and speaking with him. Great work on the car and they kept their word on the pricing as well

Thank you Alex. I went here to service my car (just moved from another state) and was approaching my 10,000 mile mark. This was my first honda servicing since getting my car and i was nervous I was going to be pushed/told to buy a bunch of unnecessary items/fixes. However, that was not the case and I had a wonderful experience. Alex was transparent, showed me how to check certain features in my car, and took care of all my car servicing needs. Very kind and professional, I had to leave a review.

We had a wonderful experience at Honda Carland. Andrew was amazing—friendly and efficient. We will definitely return and tell our friends. Thank you for the positive experience! :-)

I had a great experience at this service center! As a girl in her twenties, I worry about getting cheated out of money when it comes to any maintenance on my car and I got my oil changed and tires rotated for the same price of an oil change at a different place. Granted it did take more time but I trust it more. I think Mike was the guy who helped me and he was great. He and Emil were funny guys and easy to talk to.

Was amazed at the first class service I received! Sean was such a wonderful person and so professional! Thoroughly enjoyed taking my car to he serviced there! Will definitely go back again!

The guys here are always so nice to me and are very good at keeping me posted on the status of my car. They also explain in detail what needs to be done and what could wait. I never feel like theyre ripping me off. I actually feel like Im getting a pretty good deal most of the time, which is rare at most service centers. As long as I have a Honda, I will continue to trust them with all of my future service needs!

Thank you Andrew and Honda Carland for a great experience. I brought my Honda Pilot in for a couple minor repairs. Andrew greeted me when I walked and got my car back for some diagnostics in a timely manner. Once he received the info from the Technician he promptly gave me the news (some I knew about some I did not). I was able to leave my car at the Service Center and was given a loaner car at no extra cost to me. When I came back the next day, my car was ready to go.Thanks Andrew!!!! Great costumer service in a world that seems to forget about customer service!

I recently went to the dealership where I originally purchased my 2008 Honda Odyssey because I needed an oil change and new wipers. While there, they found a small leak around my power steering which the repair man showed me with his flashlight. The quote to repair my power steering was $742.00! I want my Honda to last me til 200,000 miles so I am prompt to repair any issues. I was stressed at this amount and decided since the leak was still small I would go to Honda carland to see if the diagnosis was the same. Thanks to their “diagnostics check”, the problem was NOT with my entire power steering unit, but was simply an old O ring which they replaced for $172.00! A big difference from $742.00! This was not my first visit to Honda Carland and I have always received fair and HONEST work. Being a woman I think mechanics try to sell us more than is really necessary. They have schematics to pull up on their screen to show where the problem lies and don’t try to sell you more than is needed. I know my vehicle is older and is getting to an age where it’s going to need more maintenance. I will be choosing Honda Carland as my first choice for repairs. In the near future I plan on having my front headlamps replaced after 10 years of use and you can be assured I’ll be going to Honda Carland.

Very good service I love it😊

Great service, receiving technician was very professional, place was clean, practicing social distancing, have hand sanitizer at the desk for yo to use during check in. Will be turning there to service my vehicle

I had a great experience at Honda Carland Service Center. I went to get my lease car serviced with oil change, air filter change, wiper change and tires rotated. They were able to get me in and out in 45 minutes which was really impressive to me. Very courteous staff and very professional. Thanks!

Friendly, courteous, and knowledgeable would best describe the employees I dealt with. I would especially like to commend Michael Fischer for his patience and help with the Navigation system. Its not easy explaining newer technology to old people. He did well!

Great customer service by service advisor Andrew Prucha. He is very knowledgeable and expert at his job. He provided me with detailed car repair cost. I just hand over my keys and he took care of the rest. I highly recommend him to all my friends and family who own Honda cars. Keep up the good work Andrew. You are the best in business.

Great service and quality employees that treat you with respect! They were able to complete the service on my car in the time they said they would. I am definitely taking my car back there next time I need service! And no matter what people say...Brad is right, he is definitely prettier than me! But I will catch up to his level one day.

I had a great experience here. The work was completed in a timely manner and they didn’t push any unnecessary work on me. Definitely my new spot for all my vehicle maintenance!

Thanks to Tyla, Carland went above and beyond to take care of us this past visit and we are so grateful for that! Customer service was great, the car got fixed the same day, and a rental was provided for the 5 hours we were without a car. We were Super Satisfied.

After buying a used car from Import Auto Brokers and it needing a new engine less than 60 days later. Carland Service Center came to the rescue! Fisher is the BEST! He actually found out the root of the problem, then went the extra step and showed me the problems and explain them in terms I could understand them in. In addition, he did not go straight to the most expensive fix, which you have no idea how much I appreciate that since I had just bought and really did not have the money for the repairs. When I met him I told him I just needed him to be an honest guy, and that he was! I am extremely grateful that he helped this VERY BROKE Solider out! I just want you to know do not lose him because I might have to follow him where every he goes! Therefore, this brings me to an EXCELLENT score for the repair! The customer service level of Kristen is off the charts!!! She even came in on her day off when my other car broke down to get me set up with a loaner car. I am extremely grateful for her going above and beyond the call of duty and always keeping me informed! I am a recruiter and would gladly put her to work at any of my clients due to her diligent and EXCELLENT customer service! I honestly feel she deserves a promotion!THIS IS THE PLACE TO TAKE YOUR CAR!

I had to have my car towed to Honda Service Center off of State Bridge because it wouldnt start. I thought it would be a lot more like a starter or alternator problem, but it turned out to be only a battery replacement. I even had an oil change and some recalls done and had my car back by the end of the day despite it being a busy day!! Since I had it towed, I had to rely on the car service transporting me. The driver, Mr. Bill was very nice and was very efficient on getting me back home and then picking me up to get back to the service center. My service advisor was Andrew. He did an excellent job in communicating everything that was done to my car and also what I need to be looking out for to take care of the regular maintenance on my car. Thank you so much for making this such a pleasant experience. I will definitely be visiting this location again to take care of my car needs in the future!

On March 15, I brought my car in for brake service, thinking I needed completely new brakes. Andrew Prucha, with his usual helpfulness, checked everything out, and fixed the problem in a quick and efficient way. I always request Andrew, because he is pleasant, checks everything thoroughly, and makes sure only what is necessary is worked on and fixed. He is helpful with suggestions that keep my car in tip top shape! I appreciate his pleasant and professional attitude, and he always makes me feel like family!

Corey Wright was a great guy to work with for getting my car serviced, even told me all the items that need to be taken care of at my next service appointment.

Really appreciate the wonderful service Andrew and Fisher have provided for my baby. Shes a custom 95 Civic Del Sol and needed a lot of specialty work and care. The knowledge, expertise and customer service were outstanding. Thanks Guys!

I have worked with Andrew Prucha for several years now and he has been a lifesaver! Andrew takes the time to individualize each visit and make sure I fully understand any issues with my car and that I am happy with my service. He always reaches out after my visit to ensure that I am pleased. I have come to work with him solely with my car and am so happy that I can trust someone in the car business! Always a friendly experience and Andrew can always adapt to my busy schedule. I am so pleased and 100% recommend working with this service center and especially Andrew!

Alex took me right away without my appointment and as always provided superb service and assigned me to Chris who also was wonderful and answered all my questions about cruise control radio and seat. Under Alex they really a great team and Ive followed Alex from Honda caland. Im not an easy customer to built trust with but I believe in Alex integrity and professionalism. Chris gave a great letter with bill which shows the entire teams desire for a five star service . They are above that under Alex leadership and I amverygrateful

I thought I was going in for a very costly repair, but I came out just needing a software update! Thank you Carland! Also, Chunfu was great!

When I got off work my battery died. I was minutes from Carland Honda and told them my situation. The rep was very helpful in getting my problem solved. They replaced the battery and I was back in business. Thanks Carland Honda for helping me.

After my last service appointment at Oct 8, 2021, I didn’t get a review email or call, so I thought of saying thank you in google reviews. Shaq explained the situation, helped to set up priorities, explained the risks. I felt that my day started great when I came to pick up the car. Awesome service!

I highly recommend going here for your Honda specifically because of Andrew Prucha. He has always been honest and upfront about what my car needs and doesnt need so I never worry about getting a fair deal. He goes out of his way to make servicing my car convenient and does a great job keeping me informed while my car is in the shop. I cant recommend him enough. Possibly the best customer service I have ever received. Thanks Andrew!!

The past few times I’ve gone just have not been so great. Pretty unfriendly in person and on the phone. Previously had 5 stars but they must have had a staff change in the past year.

Dear Honda Carland Service Center. I want to apologize as my bad experience was with the dealership and not your location. This was an error and your service center doesnt deserve the negative experience on the reviews page. Please forgive my mistake and accept this post being edited. Thank you!

Awesome experience on every visit! The staff was professional, courteous and provided timely repairs on my 2013 Honda Accord on 12/27/2019.

Excellent service location, very convenient for Johns Creek, Alpharetta and Milton. Service advisers are polite and courteous. Adviser Chris is excellent and his customer service skills are awesome. Overall, this location has been great lately and I recommend it. And I highly recommend Chris as your service adviser.

The team at Honda Carland is first class customer service. Patient, informative and looking out for the needs of the customer. Brad was really helpful and patient with me, as I am looking for coupons and other options. I will gladly return in the future for oil changes and any other service needs.

Im a longtime Honda driver and this is some of the best customer service Ive ever experienced.

Consistent experience over 30 years, has made me feel like I own a Rolls Royce and not a 2003 Honda Civic. Their attention to every detail of service is impeccable at extremely competitive prices. As it turns, out I rarely see the service department due to the excellent durability of the vehicle itself.

Ive been coming to this service center for a little while now, just for oil changes. This is the first time Ive had to have actual work done, and I cannot say enough how great of an experience I had. Andrew kept me completely informed during the entire process. Explained exactly what was being done and why, even sending pictures of the parts that were ordered. Everything was timely and they took into consideration my tight schedule (and budget). This was the best car service experience Ive ever had and I will recommend this place to everyone. Ask for Andrew!

My experience was nothing short of absolutely amazing. My Honda had a variety of recalls and issues. Neil and the other members of Honda Carland were beyond exceptional! I received calls updating me on my car issues, prices, etc. I received a breakdown of all costs associates with the issues with my Honda via email for my review. I cannot rave enough about my experience and will forever be a loyal customer. Thank you so much Neil and the others who were so helpful and kind!Diana

The guy at the front didnt even greet and said someone will be with you shortly, after me there were 4 customers who came in, were greeted properly and were addressed also by the next available agent, nobody cared to ask me why I am there. I saw all this happening and left from the office, the guy saw me going but didnt care to even ask typically have you been helped etc. etc.. very poor customer service. No I have to drive long to find another Honda service station.

Yesterday I had another great experience getting a quick (no appointment) oil change at Honda Carland Service Center Alpharetta. They also noticed my battery was going bad and replaced it free of charge since it was only a year old and I had bought it from them.

Unlike some auto service places, the price advertised after the coupon, which included fees, taxes, etc, was the price I paid--no additional shop fees to inflate my cost. Very important to me on a utilitarian service like an oil change which is highly advertised and supposedly discounted(until they add on shop fees). My service was performed in less time than I was told to expect and I was able to discuss a couple of issues with the technicians and service adviser in a customer friendly manner.

I am always satisfied when I leave the service center. They are efficient and always explain to me what my car needs and how they will remedy that need. I dont feel like they are trying to repair something that really doesnt need repairing. I would recommend any Honda car owner to utilize this service center.

I bought my car at Honda Carland in Roswell in 2014 and have been taking it to the service center in Johns Creek twice a year ever since. They have always taken care of my vehicle and even apply discounts even when I did not know one existed. Before this, I had a 1995 Civic and even then, they took great care when servicing it and I was able to sell it for a reasonable price well into the 200k mile range because it ran so well.

Went in for an oil change last week. The service was great and my car fixed in no time. I have been going here for 15 years.

I had a better experience last time when I came for my service. I came here for the second serve. Due to traffic, I reached about 3 mins late to the service center and I need to go out of state early morning. I requested to help to make an oil change. But the request was refused. They could have taken the car and just do an oil change but were not willing to help but the associate was refusing but was respectful and hence 3 star.

Andrew Prucha at Honda Carland took very good care of me and my Odyssey! He welcomed us warmly and got the car serviced very, very quickly. He is definitely my go-to service guy! I know Ill be taken care of anytime I need it! Thanks Andrew!

Michael was my SA at the satellite center. I scheduled safety recalls for my daughter’s 2009 Honda CR-V and he’s initial greeting was informative and his ending summarizations of the services performed and additional items that will need to be addressed were educational and transparent, the way it should be. I appreciate the great customer experience!

My experience was very positive. The guy from dealer kept me updated with the details which was very good.

Friendly service, calm, quiet atmosphere that I appreciate on my day off. Neil takes his time to explaining what my car needs. It’s an older model with high mileage so it requires patience. Good experience every time.

Everytime I visit this Honda Carland service center, I regret my decision, but unfortunately for factory recall stuff I have to to there. The people are mostly rude, it takes too much time to even get the smallest thing done such as oil change. This time they promised me a loaner vehicle while getting my factory recall stuff taken care but when I arrived this morning, the guy was denying the request for loaner vehicle. Then after few hours, I had to give them a call to check if my vehicle is ready, they didnot bother to call and on the top of that they deny the ride back saying that their shuttle is not available for another 2-3 hours. Such a inconvenience for working people. Absolutely pathetic customer service. I wish I never have to go to Honda Carland service center in Alpharetta.

Rob C. was outstanding! He did such a great job on 11/24/17 that I came back to see him to get the recommended service completed. The change in the service and business is welcomed. Thank you new Service Center Manager!

My 2018 Civic was no longer blowing cold air with A/C on. I took it in and the problem happened to be under warranty. The tech called with updates.

I called this place today to ask a simple question. How much would it cost for me to get the starter replaced in my 2009 Accord. They would not give me any estimate for what is an easy job but instead said that i would have to being the car which wont start to them first. So you want me to pay to tow my car to your business with no idea how much you will charge. Even a price range would have been appreciated. Hustling the client before they can even get in the door. Wont be getting my business.

Great service for the reported problem! But came out immediately with a due for an oil change (30% life left). Would have been nice to have it taken care while the car was in service.

I just got my oil changed at Honda Carland and had a great experience! I didnt need an appointment, they knew exactly what needed to be done with my car, and the guy that was helping me even found me a coupon to discount the price. Im also a breastfeeding mom and while I was there my daughter needed to eat, so one of the ladies and a manager let me use an office with blinds to nurse in. I was prepared to nurse in the bathroom, so the office was a nice upgrade!Overall this place was great with quality and great with their customer service!

I frequently use this center to service my 2 Honda cars. While positive in the past, the visit this time was disappointing.When I rejected some of advisers recommendations, he did the usual scare tactics on me and was rude.Later the adviser said the technicians didnt check brake pads because brakes were hard to reach or something, but did find time to check trivial stuff like cabin air filter.Other thing was they denied the advertised free car wash. Not that I cared mush about the wash, what was disappointing was the adviser and manager both lied saying that they never gave wash coupons. (just a couple months back they gave a gas station wash coupon since they didnt have was facility onsite). Also free car wash is boldly listed on their marketing material.I no longer trust this center and wouldnt visit it again.

One of the better service centers in North Atlanta. I like dropping car off and using shuttle service to drop me off at work while I wait. Neil LeBron is the one that I go to to receive winning customer service. I only give 3 stars because the location doesnt offer many amenities such as a car wash.

Great service! Andrew P. Is the best Service Advisor. He always ensures that I have the best customer experience and that my car is maintained properly!

Brad was amazing and kept me updated the entire time. He was able to get my car done faster than the initial time it was supposed to be ready and during the checkout process he explained to me in detail what was done to my car. Ive been to some places where they make me feel like a dumb, young adult and that wasnt the case here. Thanks, Brad!!!

I regularly service my car from Honda Service Centers.I was always relying and following the recommendations from the service personnel. Last time when I visited Carland service Center, I offered them to take care of all necessary servicing needs. They didnt do tire rotation and neither recommended it in multi-point inspection. This time they said because tire rotation is not done regularly, front tires have gone bad and must be replaced. Other thing I didnt like about carland is that they dont apply any discounts unless you show them the email from their service center. The other honda service center I used to visit earlier used to take care of all available discounts for regular customers without customer asking for it. I lost my trust in this service center and would be looking for alternate option next time.

I took my van in for a recall service and when i walked in without an appointment, I was met by an agent who logged me in and offered me a ride home, which I did not need. A few hours later I received a call that the car was ready.All work was accomplished and there was no charge.Great!!

Andrew is great. His hospitality has made every visit for us memorable and is the reason why we return any time we need anything done to our vehicles. He hooks us up!!

It is always a pleasure to take our cars to the Honda Carland service center at state bridge. Great service!

Andrew, Service Advisor, is receptive, customer friendly and very helpful.Honest and proactive in resolving car maintenance issues. Advises and delivers service in a timely manner. It is a pleasant experience to have his help at Carland Service.