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Public Storage
1080 E Altamonte Dr, Altamonte Springs, FL 32701, United States
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Public Storage
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jo
Review №1

Alexis was outstanding and provided great customer service!

Da
Review №2

Yasmin was amazing! She helped me get into the right space and helped me figure out how to protect my items while they are in storage. Very informative staff. Thank you for your patience and positive attitude! Highly recommend, go see Yasmin!!

wo
Review №3

Will not recommend this storge my mom passed away and we had to get a storge for 4months we decided that we didnt need it any more and when I ask on August 5 that if I was able to pick up the rest on August 7 they said yes when I went to pick up the 3 boxs they claim that I need to pay money because the storge was late I said that it would take 2 minutes to get the 3 boxs they said that I had to pay 120 to get the 3 boxs I told her that we informed them that we were only going to have the storge till the last day August 7 no consideration they never told me I had to pay anything aftuntil August 7 even telling them I have lost 4 love ones do to covid I started to cry why are there people so Mean in this world please dont us this facility I live in this town and will pass the word not to use this storge I know they dont care because people come and go in a storge unit to me customer service is so important I work hard for my money even if they would of said pay me a day just so I could get my moms things

Be
Review №4

Linda was very personable and very helpful. I enjoyed the little time I spent with her. She was very pleasant and helpful. 🤗

El
Review №5

Awesome service! Great help! Quick and easy! 10/10 recommend!

Sh
Review №6

Alexis was very nice she had great customer service skills !!!

Ma
Review №7

Alexis was very helpful answered all my questions.

Wo
Review №8

Friendly and affordable! Very nice staff!

Mr
Review №9

Great property and excellent customer service. Yasmine was very knowledgeable and hospitable, she answered all my questions and concerns. We were also shown a couple of units to decide the right option for my needs. Definitely would recommend this facility to all friends and family. One less item on my list to relocate my business!!

An
Review №10

What a great asset Public storage has made hiring Alexis to this property she’s the new manager she keeps the property clean very helpful and kind great job for finding her. Public storage

Au
Review №11

I had to get a storage for about 7 months and was happy the entire time. The process from start to finish was easy, convenient, plus great location. Yasmin was there from day 1 all the way until the end and was always pleasant and able to help me and answered all my questions. Definitely recommend this public storage!

An
Review №12

Josh was very quick and helpful. Explained everything in full details leaving no questions to be asked.#207291080 E. Altamonte Dr

Fr
Review №13

Staff was friendly and helpful only went because I bought a locker at an auction

ka
Review №14

This storage unit has great customer service! Yasmin helped me with all the info I needed and was super helpful. I will always do my storage and packaging needs with them from now on as other storage units I’ve been to were rude and weren’t up to par. I recommend this to all my friends and family now. Again, thank you Yasmin for being the sweetest and most helpful!

De
Review №15

Brianna was great and she helped me today when I came in to make a payment and answered my questions. Thank you so much. She kept me informed on the auction and helped a lot.

Te
Review №16

Will try to keep this short, but as we have had a couple of bad experiences with storage facilities in the past (dirty,leaks and damages etc)we were pretty leery. Due to necessity as we are soon transitioning to another house under construction, we had to utilize storage facilities again. Thankfully this go round was a completely different experience! The unit was immaculate and the young lady in the office,Yasminne, was so accommodating and helpful, really put our minds at ease when we told her about our past storage experiences.She assured us of her attention and if there were any concerns to reach out. We appreciate the attention to detail and finally a positive customer service experience!

Vi
Review №17

Yhank you Alexis for your great help

Lu
Review №18

Briana is amazing her customer service is out of this world. She made me feel sooo comfortable storing my things here. I will always use public storage form now on because of her.

Am
Review №19

I was having an issue with my rates being raised. I walked in and a guy named Josh really helped me out! Shout out to Josh! I will be keeping my storage unit for a while longer! He met every need that I had with a smile on his face!

My
Review №20

I visited this public storage today while shopping around for prices and Brianna showed me around and explained some options I have. Im not set on anything yet as I have to go over everything with my wife, but I would definitely recommend her customer service. She made the process easy and was informative and I will consider this location once Im ready.

Ja
Review №21

My husband did the online rental last night and i came to ask a few questions today and brianna was awesome. super nice person, was able to answer all my questions and don’t feel discouraged at all to do business with this public storage! Glad we chose this location!!

Br
Review №22

He was great 👍. He was nice and quick to set up my reservation. I recommend this place for your storage needs.

No
Review №23

Josh was very professional helping me pay my storage bill for a location out in Daytona, he was even friendly enough to walk me through the app so now I can pay my bill over the phone!

Jo
Review №24

Maryanne was SO helpful and so kind!! She helped me with a billing issue and was able to resolve it in a matter of 24 hours. She deserves some recognition and a raise for her outstanding customer service skills!!

Jo
Review №25

Yasmin hospitality and customer service was beyond measures! She truly made my storage experience A stress free one.

Mi
Review №26

Great service even though internet was down Brianna was able to help me with my E-rental on my phone! Smooth and easy process. Thank you!!!

Lo
Review №27

This was my first experience needing a storage facility. I spoke to a sincere lady by the name of Yasmin and she thoroughly explained my options. I truly felt like she cared about what would work best for me and had my best interest. I would definitely recommend this location to any of my friends as i feel Yasmin would take good care of them. Thanks again for A+ customer service.

Ra
Review №28

I’ve been struggling finding a reasonable storage place for my belongings but I don’t have to worry about that anymore after finding this place! Yasmin helped throughout the whole process, very knowledgeable on everything (& great hair!). Definitely recommend this place!

Na
Review №29

Yasmin is amazing extremely friendly customer service is exceptional!!

Ro
Review №30

Service provided by Brittany was excellent and professional. Patient and very informative on the storage units as she outlined the dos and donts of the facility. Friendly customer service..

Mo
Review №31

Ms. Yasmin was an amazing help ! She was patient and helped my husband and I to the best of her abilitys! She was so kind and assisted us on more than one occasion. I would definitely recommend this storage property to others.

Ro
Review №32

The property is always clean and is located on a great area is also well maintained, but what I really I like about this property is the professionalism and knowledge of Yasmin, she always have a great attitude and awesome customer service, always willing to help and answer all yours questions. 100% recommend 👍

Na
Review №33

The lady that helped me was AMAZING! Really positive, answered any questions I had and provided exemplary customer service. I would definitely rent another unit again sometime this summer for my car parts.

Fa
Review №34

Thanks for your help Alexis

Na
Review №35

With so many businesses offering the same services the success of a company heavily relies on customer service. I was very pleased with my experience here with the woman who assisted me, Yasmin. Very pleasant and polite, helped with everything I needed and had excellent patience.

Th
Review №36

Yasmin was great! Looking forward to the storage....

Wa
Review №37

Just love how they talk to me and made me feel safe.

Am
Review №38

AMAZING customer service from Yasmin. Helped me out with all my questions and concerns. Will be recommending and will continue to do business at this location!!

Ra
Review №39

Yasmin was soooo helpful. She made what I thought would be a stressful situation be easy and she was so nice. She really made my day 😩 thank you Yasmin!!

Mo
Review №40

Yasmin, the property manager is the best! Most efficient and charming. And dont forget Linda, her assistant - she is the bomb too! Most, most pleasant experience. Kudos to the both of them!👍

sh
Review №41

Yasmin is amazing!!!!! She helped us very much. She speaks Spanish and English! If you come to this location ask if she is there. She works there every day except Tuesday and Thursday. Every other day she is there. I recommend this place to anyone.

el
Review №42

Yasmin was very helpful and she helped me in everything I needed in regards to my new storage. It was a great deal and I recommend everyone to go here!

Su
Review №43

Christopher was very helpful. We looked at a few options to help me find the right fit for my needs. The process was quick, easy and painless which is dire in the moving process.

vi
Review №44

Cathryn is an amazing person. She was very helpful and made sure everything went as smooth as possible. She really cares about the property being safe. I was so impressed when I seen her stop what she was doing to make sure that someone would not get hurt by debris on the side of the walk way.You could tell that she really cared and takes pride in her job. Please make sure if you need storage, stop by Public Storage and see Cathryn. She will make it a very pleasant process.

Al
Review №45

Team that works here is so friendly and caring. Come here to make payments and it’s always quick and efficient. Clean

WI
Review №46

Sue was amazing.

Bl
Review №47

Linda Carter was friendly answered all my questions. Was very helpful and knowledgeable. I would recommend Public Storage and Linda

Ji
Review №48

I like this storage facility. Has great security features. The manager Connell showed me the size unit i was looking for. He was very courteous and knowledgeable.

Sc
Review №49

The property was clean, organized and well maintained! Linda Carter was very friendly, respectful and very professional at her job! Thank you for your wonderful service!

Ch
Review №50

Yasmin, the storage manager, really helped me make the decision to rent a unit from this Public Storage location. Mainly due to her friendliness and professional attitude. She explained the process and made everything go so smoothly and easy. I feel that my belongings will be in good hands!

Mi
Review №51

Girl that helped me was very knowledgeable, quick and had a good attitude. Too bad the inside storage units walls dont touch the ceiling. Makes it less safe.

Sa
Review №52

Staff is friendly, but I left after 6 months because the price was being raised for December. Also when I left, I noticed my unit had a roach.

ti
Review №53

Came to the property and met with Yasmin and Kay Kay who were able to point me in the right direction about getting a storage. They were real friendly and answered every question for me. I wont be moving until late August but they helped to understand about the reservation and the whole rental process. They will be getting my business when its time to move. And they told me about the boxes and other products to help make my move easy!!

Re
Review №54

Every time I come in the employees here are always caring and attentive. I would definitely recommend to family and friends.

Sh
Review №55

I Would like to thank Appolonia For her great customer service going above and beyond her job duties she went out off her way for me. In a time of need she didnt have to do that but I am grateful. That shows just how much she values her job and her customers I appreciate all you did to help me. Public storage needs more people like Appolonia on there team. Thanks again Appolonia.

Ch
Review №56

Great service! Answered all my questions and concerns. Thanks again!

Cr
Review №57

Cathryn was awesome! Very helpful, lovely spirit and down to earth. She didnt just do her job, she went above and beyond. You could tell she really cared about needs and made sure we had no questions. She is very knowledgeable, I thought she owned the business. She took care of us with a smile on her face. It was so nice to see that people like her are still trying to make our world better. Thank you Cathryn.

Li
Review №58

I had spoken to Karissa on the phone a few times. I actually decided to go with this location because of her professionalism and friendliness over the phone before I even saw the location.She continued to impress me on site as well.I would definitely recommend this location to anyone in the future!

Fe
Review №59

Apollonia was extremely helpful. Got me the best deal for what I needed. Soon after I had a problem getting in and she quickly assisted with my access issue. Very sweet and professional staff. Always clean and I don’t see any loiters. Good location. Never felt unsafe going at night to access my things. Would definitely recommend.

Lu
Review №60

I have been a customer with your establishment for over 3 yrs. Yesterday on May 31, 2016 for the first time I encountered the best customer service. The manager Catherine was extremely professional, helpful and kind. She went way and beyond for me. I was having a personal issue and she helped me. Gave me hope, helped me rectify my situation. I am disabled and have a broken leg. She made sure I was comfortable in all aspects. God bless her! I transferred my unit and she made it so simple. I am grateful to have dealt with such a wonderful person with excellent customer service skills.

St
Review №61

Stopped by yesterday and Kat was helpful on questions. Thanks for the good service

Mo
Review №62

Thank you easy process and Heather was very helpfull

De
Review №63

Property Manager, Apollonia, has always provided great customer service and assistance. Throughout my experience as a tenant, she has always been available and easy to communicate with. You will not be disappointed with the services provided at this location. I was in need of a place to go when an emergency move came about, difficult times of course. I found the comfort I needed here.

Ca
Review №64

Was helping a friend move and Susan was so nice and helpful. The property is very clean and I could see why, everytime we seen her outside she was picking things up on her way to her destinations. She always said hi as she walked past or close. She even kept reminding us if we needed anything, just ask. Wish they had water but I would most definitely store here just because of the staff and cleanliness!

Te
Review №65

Had storage units at this property for 2+ years. At first, in 2014, it was pretty nasty, dirty, not kept up. Since Cathryn has taken over as manage, the place is cleaner, and much better run. I feel so much better driving into the property now. She is always working, cleaning and helping. Before, I would NOT recommend this property and was actually thinking about moving my stuff. With her as manager, we will definitely stay and WOULD recommend the property. Im older, so I believe in good work ethics. The younger that ran the place before didnt have a clue. Cathryn knows what good work ethics are. KUDOS to Cathryn!

Dr
Review №66

I only had my storage space for a short period of time, but from the first day to the last, Cathryn was very helpful. She showed me all the products available to keep my items secure and protected. Her customer service was second to none, and her knowledge of the the stores policies and procedures made me feel very comfortable with my decision to choose Public Storage. She even worked with me to ensure my need to depart quickly was met with a refund of costs not incurred. I would use PS again.

Br
Review №67

I currently have two units at the Public Storage location at 1080 E. Altamonte Dr. The place is very clean and safe. Kyle checked me in and did all the paperwork with me very efficiently. Shauna was also very helpful to me. I spoke with her several times in advance of my reservation and she helped me choose the units. She also followed up after my move-in to be sure everything was satisfactory. Great customer service ! Thank you.

yo
Review №68

Rented a unit with manager kyle, rented before at another location but my experience wasnt so great there. Came to this location and kyle restored my faith in customer service. 5 stars and 2 thumbs up to him. Im recommending this location to everyone I know that needs a storage unit. Public storage you have a great employee on your hands.

Sy
Review №69

Know a lot more about this company. Now then i did, linda carter walk me threw with information. I needed. Know now my things and important. Files would be safe at this location . I have had. To rent a few storages in different. Times of my lifetime. So this employee. Made the plus at this location Took her time very helpful. And knowledgeable

Co
Review №70

I stopped in to this location 20729 to ask questions and Linda Carter was such a pleasure to talk to. She answered all questions and provided great customer service.

Br
Review №71

I am very satisfied with the customer service Shay the property manager gave me. Even though I wasnt pleased with whom ever set up my reservation Shay convinced me I was making the right decision. Thanks again..

Ra
Review №72

Justin was great! Very helpful! excellent service!

De
Review №73

Property is clean and well maintained. It’s a pleasure renting here with my wife.

Th
Review №74

Kat was awesome in working with me and helping me find the right size unit for me I will use them every time I need a storage unit !! Thank you Kat!

Da
Review №75

Great place, property manager Yasmin was a big help . Made the process so easy and her attitude was very kind and welcoming . Definitely a trustworthy and clean units .

To
Review №76

Property manager Kyle was great, we reserved a too small unit and helped us find the appropriate size that we needed. Also the unit had the $1 promotion, came back to the office and he pulled out all the stops! He set me up with all the merchandise I needed to store my belongings correctly. I would recommend this manager and facility to everyone the property is clean and safe and manager has great friendly customer service. Wish I could give more than just 5 stars!!!!

Al
Review №77

I passed by to get some information and the staff was the kindest and most knowledgeable, they walked me through all my options and pricing (which is very affordable fyi) always a good day when the customer service rocks at an errand you HAD to run.

My
Review №78

In visiting storage locations in an effort to find a good price, convenient location, and someone to help with my storage dilemma; I was so pleased to have made the decision to stop at this location. Kyle the manager of this location greeted me at the door -- something I had never experienced in pricing something as such a storage unit. Kyle was very informative and answered all of my questions. I ended up making other arrangements to save my out of pocket. However, if Im ever in need of a storage unit -- this location will definitely be the place. I hope everyone at this location is just as gifted in customer service as Kyle/ This has branded such a remarkable impression and experience for me.

ja
Review №79

Kyle was very helpful the power in the area went out but yet and still Kyle manually opened the gate and contacted other stores in order to complete my request. Kyle was not only courteous and helpful but he went above and beyond to deliver professional fast and outstanding service. I will definitely recommend this facility to any one else. Thanks for making my move remarkable.

Sa
Review №80

This location is great. I have another Public Storage location that is a little closer to my home, however I decided to go with this location due to the professionalism and friendliness I was given at my recent visit. Selma was great answering all of my questions and even suggesting things I had not thought of. I am really happy that Public Storage employs people who are genuinely concerned about you and the well being of your belongings. This was a very nerve racking experience since it was our first time ever inquiring about renting a storage unit. She made sure she was there every step of the way. Selma put our experience over the top. We will be asking for her anytime we have any questions or concerns. I will be recommending this location to all of my friends.

Gi
Review №81

Good service and facility. Very easy to get to and convenient. Staff is great. Thank you for your help Yasmin!!

Ja
Review №82

Pricing is really good. Recommended to friends and family for sure.

Ba
Review №83

We are very impressed with the staff at this faculty (Selma). She was very patient and knowledgeable. We appreciated that she took her time and walked us around the faculty. Selma basically helped us find the perfect storage size that we needed. Thank you so much.

Sa
Review №84

Not only the customer services crew is polite and very informative they make sure your storage is clean and cared for at all times. Cannot express who wonderful Cathryn and Ciarra have always been while I am there, either making my payments or just dropping in to check on my stuff. Wonderful team.

Ia
Review №85

Great location and STELLAR service. Yasmin is an amazing asset to the company and is extremely friendly and helpful. Recommended to all.

Ru
Review №86

Ms. Kay has been awesome, the storage was very convenient, and just right.

Na
Review №87

I visited this store to inquire about prices, as I dont need to get a storage box until August. Managers Kyle and Leanette assisted me with all my questions. I ended up buying a box and glass kit. I will definitely come and rent with this team at this store. Im recommending this location to everyone I know. I wish there was more than 5 stars I could give. They are very friendly!!!!

Ne
Review №88

The property manager Yasmin was such a big help and very polite, I’d recommend this facility to my friends and family. Amazing customer service and very friendly person.

JP
Review №89

Great rates, great customer service! Shawn def took great care of me! I highly recommended anyone that comes in to ask for her personally! She walks you thru everything thoroughly and has no problem with answering any question! In and out with a great price!

Jo
Review №90

The staff at this Public Storage was amazing from the time I got my space to the moment I left and my storage space was great. I would recommend to anyone in the moving process. Everyone here is phenomenal 👍

Ch
Review №91

Yasmin is an excelent employee. She explained insurance and lock to me very well. Very nice and excellant service.

Co
Review №92

Rented a unit with manager Kyle, he was excellent! I thought I needed a much smaller unit then I rented he was able to look at my items and tell me the exact size I need. All public storage need a kind and friendly manager like him. 2 thumbs up to him. Will tell my family to rent at this location.

Yp
Review №93

Yasmine is very nice and helped me find exactly what I needed

Na
Review №94

Very helpful and kind. I’m very impressed. Would recommend to all my friends.

Al
Review №95

Great customer service. This place’s great.

Th
Review №96

Best customer service I ever had, had a rough morning and this fabulous woman name “Yasmine” give this woman a raise god bless her!

Wi
Review №97

There is a reason that this location is rated a 4.8 stars and her name is Suzan. You will not find a nicer more hard working property manager anywhere. Thank you for such an amazing transaction.

Ch
Review №98

Customer service at this location was great. I was blown away by the generosity i received walking through the door. I really appreciate you guys. Hope to see you guys soon.

Ti
Review №99

Be aware these units are very old. Owner hasnt upgraded since I first looked at renting 12 years ago. The interior walls are very easy for your neighbors to access and if you dont like the florida critters running around I would not recommend this to you.

Je
Review №100

Rented with manager kyle, the service was very good. Better then the other 2 stores we went to. I rate his service 100 percent great service

Information
14 Photos
100 Comments
4.8 Rating
  • Address:1080 E Altamonte Dr, Altamonte Springs, FL 32701, United States
  • Site:https://publicstorage.com/self-storage-fl-altamonte-springs/506?pid=pslocalsearch
  • Phone:+1 407-812-1800
Categories
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:9:30AM–5PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:9:30AM–6PM
  • Sunday:9:30AM–5PM
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