Excellent the manager was great... Marcus young man who helped us I took my friend 96-year-old Mickey she needed a phone to keep in touch with family... We got a great phone at a very very reasonable price... She can now receive and send pictures and text her son and daughter in California and Texas... She is thrilled...

If I could give more than 5 stars I would. Everyone is this store was amazingly helpful. I walked in on a busy Saturday without an appointment and had a hot mess with my recent IPad order that was done in the KOP store. They took their time and regardless of how busy it got they worked to get it fixed. They never made me feel rushed or that they didnt have the time to fix the problem. I have never had such terrific customer service. This store is farther to get to for me, but that doesnt matter. The quality, care, knowledge, and concern far out ways the drive! I have had many issues with Verizon customer service... Not at this store. They are a 5+++++!

Marcus was great!!! The whole staff was. It did take long time. But Marcus was great!!! Need more young people like him. And he looks like my grandson.

Customer service is super great. Everyone in the store is great, but Marcus in particular is awesome. Thank you

Mimi was absolutely amazingI would go back there any time for any reasonDont know what she makes money wise but it is not enough

Outstanding customer service from employee Michael resolving a problem for my sister with an online order. Handicap accessible

Never have I had such a great experience at a Verizon (or any wireless carrier) store! Marcus was exceptionally professional, kind, attentive, and knowledgeable. I came in hoping to solve an issue with my account and he ended up exceeding my expectations not only in his ability to solve the issue but the manner in which he did so. Though Marcus was exceptional, every other technician on the floor was kind and helpful as well. If you need to go into a Verizon store for any reason, I highly recommend coming here!

I wouldn’t even give this place one star...went in to cancel my husbands line because he died and then upgrade my sons phone and mine.. they said they could cancel the line but you had to make a appointment to upgrade....5 employees working and store not crowded! This is ridiculous..you should be able to get everything done at once! Thinking of switching now even though I’ve been with Verizon over 15 years!

The touch on my phone wasnt working. Instead of running an assessment, the woman I spoke with just reset my phone and told me to come back if there were any issues. Which is frustrating because I use my phone for work and I didnt want to make a 2nd trip. Days later the touch wasnt working again. They werent busy when I went in. It would have been nice if she had just ran an assessment to try to determine what the issue was to save me a 2nd trip instead of doing the bare minimum. The downtown store immediately ran an assessment to find what the issue was. Ill go here from now on, even though its completely out of my way.

The staff here are super helpful.If you ever need a new phone or need any help with your Verizon Wireless account, come here, and theyll take care of it.I had a really bad experience with Verizons national online/phone customer and tech services--which are different than these local stores--and the staff at this store were able to fix everything for me, take care of what I needed, and went above and beyond to help me.Paula especially was really helpful, gave me her work cell to call in case I needed anything, and followed up the next day to take care of my account and make sure everything was okay.Ive been to the store at least three times now, and every time its been the same level of professionalism, helpfulness, and friendliness.I know to come straight here now instead of calling Verizons national customer service/tech numbers.

My sister had a recall item so she needed to get a new one. The guy who took care of her did a good job but when she went to use it this morning there was a problem but she call and now its worked out.

My phone went from 70% to 5% within minutes and cut off completely after I ordered a lyft while in another store. I went to Verizon and asked could I get a quick charge with out asking any questions or not knowing if I was a Verizon customer they said yes with no hesitation. I was able to charge my phone enough to get it back on and to beable to get my notifications from lyft.

Always looking for ways to get your money

Very friendly and helpful and professional staff especially Marcus, i did purchase 2 phones and i appreciate his help 🙏

Every time I have visited this store I have been promptly, cheerfully, and competently helped. Shout out to Nassir for his help today. Worth the short drive from Lansdowne, despite several other stores located closer to home.

Knowledge staff with up to date and information. Always prefer corporate-owned stores.

Fantastic service, great people

I recently just got a new iPhone 7 Plus and I was struggling to put cheap screen protectors on my phone so I decided to just invest in a quality screen protector and have them put it on. The guy I was with put it on and I was really happy but realized there was a crack that came in the screen, he removed it and put a total of 4 screen protectors on before I was satisfied. I was charged for one protector but he put 4 on for me. I dont remember his name but it was absolutely the best. I had a great experience and would highly recommend. He put the Zagg screen protectors.

Unhelpful staff. Wasted trip. Will not return

Went to buy a new I PAD there and had terrible customer service. I was quoted one price and then given an invoice for a much higher price. When I asked what was happening I got a third price - still higher than the initial one. When I asked why I was getting different prices the saleswoman started saying that she could not work with me anymore if I was questioning her. This was one of the most surreal and negative experiences I have had with customer service. Beware of bait and switch on pricing.

Man has Verizon really stepped up their customer service game, at least if other stores are becoming more like this one :) I have had to go into this store 3 times over the holiday season asking for various services and each time they have exceeded my expectations for service.Not only did the manager figure out a way for me to keep my phone number despite switching plan types, every team member went out of their way to help with additional steps or appointment scheduling, ways for me to save money, and willingness to walk me through the process in the store no matter how long it took. Seriously cannot recommend them enough! Thank you @marcus and the rest of the team!

Make you wait outside. Dont help me with my phone.

Incredible experience today. Thought Id be waiting for hours on a Saturday but because of the efficient management of the flow of customers I barely waited any time at all. Was assisted by Jake who provided the kind of sincere and diligent customer service you dont see so much. Hopefully his boss recognizes hes more than a step above average in the customer experience he is delivering. If I could hire him to work for my company....... I would in a heartbeat.

Great customer service!!! Highly recommend!!!

Went there to switch from Sprint. Nassor helped us. He was very knowledgeable, professional and friendly. Very easy transaction thanks.

The staff here is very helpful a lot more helpful than Verizons customer service

Couldnt have been better. Staff were courteous pleasant, knowledgeable and effective. Would recommend this Verizon store to everyone. Six stars!

Got to a rep quickly who was able to put on my new Invisible Shield with no bubbles!

They could have easily said Thats not our problem and it probably would have been fair, but instead these guys were outstandingly helpful and friendly and solved my problem. If anything, they were way overstaffed too. Great experience.

The store employees try to make it appear as though the place is well run and highly organized. In my personal opinion, its actually the opposite. The wait time not matter what time of the day is at least 30 minutes. Twice I couldnt wait more than 40 minutes and had to leave and when I was leaving the lady told me I am the next customer in line. My response to her was that I have been next in line for the last 20 minutes. They ask your name so they can put you in their system and supposedly it should be based on first come first serve, but I have seen twice that they just started helping customer who walked into the store while others have been waiting for almost 30 minutes. This is the closest store to my apartment but I would rather drive 30 minutes to go to the one in King of Prussia.

Services was excellent. I was very pleased with the the staff person who worked diligently getting my phone set up. She deserves 10 stars.

Very helpful staff.

I went into the store asking about the warranty on my Droid Turbo 2 that was just purchased the last month. The person at the door refused to look up the warranty information saying I had to go through Motorola and they have nothing to do with it. Did not know I couldnt get help for my VERIZON phone, at least they could have offered to look up the Motorola warranty info since it is something they sell. Extremely rude and as I was leaving I heard him and the other reps in the store making fun of my accent. Do not go into that store especially if you are an immigrant or not white looking.

Staff barely had a clue. Tried upselling everyone stuff they didnt need. Made outright lies about things to get people to spend more money on service. Tried to trick people into contracts so they could hit sales goals.Would be bad if this was just staff, but this was the manager as well.Would not recommend at all.

Spend over two hours getting an upgrade. Never received a receipt or rebate information - had to spend another hour of my day on the phone with Verizon for that. Also, they couldnt transfer my contacts, text messages, apps or pictures. I have never had that issue ever. Do not go to this store.

Staff is excellent. Helpful, friendly, professional and well versed in the technology

Staff was super helpful and friendly. Very knowledgeable and made purchasing a new phone quick and painless.

Call three times and no one ever picked up. I then read the reviews and I dont doubt them. I work directly across the street from them but now I just go to the T-Mobile store.(also across the street.

They helped me picking a new phone at what I could afford.

Staff was amazing, and knew exactly what we needed. It didnt take long at all. Ive been to a lot of carrier stores and this was by far the best experience.

Only open for critical issues. Empty store, but had to wait outside in 93 degree sun. Didnt have my phone & referred me to the website. Not helpful

Misleading, con men. They duped a 91 year old into changing plans when he just wanted to extended his grandfathered prepaid plan a year. Told him his money is expiring and will go away (which it wont). Bravo Verizon Wireless!!! STAY AWAY. Unless you want to be ripped off. They should be ashamed of their business practices!!! Terrible

Manager is truly a class-act! For technical issues, ask for Jake: he is professional, courteous, dedicated and unbelievably knowledgable.

I spent over 1 hour waiting and was skipped over on the waiting list. I want to switch carriers because of the waste of time. I left the store having never been helped. I would be willing to pay higher prices for top notch customer service. Why cant Apple stores sell phone plans?!

Staff helpful & knowledgeable

Good service friendly staff. Usually a busy location so plan on waiting when busy or learn how to use your iPhones at Apple store. That is what they are there for.

Horrible..... brand new customers are offered a deal that me being a customer for more than 20 years can’t have.... so if I go elsewhere for a month and come back, then I can have it

Was treated very poorly by sales associateI wanted to buy two apple 10xs and a ipad full retail cashThey would not sell me units for my wife as a chritmas present to be activated next week by her... Apple store had no issues and transation was simple and quickThis Ardmore branch is always hard to deal with staff and never seams to give you any type of respect or deals.Verizon corp needs to clean house here. And should have long time agoI told myself last time not to use this brach... so this problem here has never gone away.Highly recomend going to any other verzon store for hour phones and Service

I was pleased to have the Verizon Solutions Specialist to handle my problem in a quick and professional manner. All was done to my delight and satisfaction.

I went there to upgrade my IPhone 4s to a 5s as I was eligible for an upgrade. I chose the 5s because it was certainly newer than my current 4s and it was a cheaper option than if I were to go with the most current IPhone 6. Im a modest person and dont usually care for the newest thing out there. The salesman himself was actually nice and worked out a cool deal for me where the discount I get from using Verizon Edge actually equaled the cost of the Iphone 5. Cool, I thought we would close up and be done with it. He then comes out with a bunch of products that I can get for only an additional $130. I was not interested and I expected that whole spiel because I understand that is his job. Fine. But then the manager pokes his head around and asks us Whats this?, referring to my IPhone 5. I then said The IPhone 5. He looks at me with a strange look and asks Youre not gonna get the 6? I said no thanks. Then he says Oh, in a clearly displeased way. He then continues to push the the products that the original salesman had mentioned and that I had kindly declined. I understand the nature of their business is to try to sell these items but I had to decline 4 or 5 times. In an earlier conversation I had mentioned that the screen on my IPhone 4 had cracked. His last comment to me was something along the lines of Well you should at least get the case, you cracked that one, in a snarky kind of way. At the time I thought the whole thing was kinda funny how this manager just kept pushing and I just wouldnt budge. But after I thought about it I found it annoying. The original salesman was nice and he is reason I even gave 2 stars. The manager was worst than a car salesman.

Unless you are buying a phone, I usually can get in and out pretty quickly. The bill paying kiosk is convenient for both Fios and wireless bills

Update: Went back to exchange phones. Jo, the manager, assisted me. Was quite helpful and the exchange was seamless. Wait was still lengthy even though I was the only one on the waiting list.

The feeling of having been misled : 4 mobile lines, 3 devices allegedly free, that were finally not free, inital costs hidden, surcharge costs hidden, 24 month contract hidden.... in the end, i am charged 600 $ for the first month !!!! My best advice : dont beleive what is said and ask for a written commitment from them. Totally opposite from Verizon fios people who were absolutely clear and loyal

This is a typical Verizon store. There is always a wait. They are nice but not particularly competent. For repairs they have to ship you the replacement so I guess they dont keep extra phones on hand.

Everyone was helpful my experience was pretty good would recommend going here

Good service, I got what I needed easily.

Good customer service.

Rude, impatient, no desire to be of service when in the store. Dont bother trying to get a real person by phone. Also, I was literally lied to by one of the salespeople. This wrong information cost me money. Enter/call at your own risk. I would award this facility no stars if it were possible.

You guys deserve 545 perfect service friendly environment they always make a good deal God bless you guys

This is the worst Verizon store anywhere. Rude, obnoxious service. Waited forever and was then told that I had to have my name on a list. There was nobody there to greet you or message letting you know that you had to sign in. I drove over to the New Jersey store at the Deptford Mall and had a completely different experience. Helpful kind and courteous. Given the types of customers I saw at the Ardmore store I guess people get the store they deserve.If you dont like rude obnoxious people avoid this store.

Staffs attention to detail was appreciated.

Very friendly salespeople to deal with. Good promotions and bundles.

Expert staff, very helpful, experienced and very friendly

Was lied to by sales person. I was in to upgrade a phone and they told me ipads were on sale to people who were upgrading. The price was good and i was told there were no strings attached just a discounted ipad. So I agreed. She handed me the ipad they use for transactions, swiped my card and showed me where to sign. Learned a month later when i got the next bill that they added a line to my family account and charged me an activation fee. Now they wont do anything to help me because it is beyond 14 days. I specifically asked if there was anything i was buying other than the ipad and told no. They never disclosed the added line activation fee. Cust service told me today to sell the ipad myself to pay them the cancellation charges. What a joke. Ive been with them over 20 years. They almost laughed me off the line when i asked if that mattered to them. Fraudulent operation.

The service here was incredibly speedy

Took care of my needs quickly and efficiently. Thanks!

This time the service was pleasing and informative

Very hit or miss. They can be very helpful or incredibly infuriating.

This is my go-to Verizon store! Always helpful & friendly!

Quick friendly service at this location.

Manager is not only rude but hes an idiot too

Wait was a little long. Not enough people working but they had what I wanted.

Friendly staff, but doubletalk can confuse the hell out of you. A 200.00 plan and my bill runs about 315.00.

Cant get through the damn phone prompter....too many questionsJust give me a live voice next time.

Told me to connect them only if I want to report probs . I had a problem where they erred. They didnt want it to get out to other customers so they gave me a card to call the manager not corporate to report my horrible experience, and they escorted me to the door. A very concerning way that this business is run. On the flip side they did process my refund

Very helpful staff!

Unreliable service quality, sometimes youll receive get customer service other times you are waiting around for hours to get the attention of the techs.

Any problem & they can fix it. Continue to go here for all cell needs

Whatever Adam mentioned in the post is true. I had same experience today. Very incompetent staff.

Great wifi

Great service

Pick a phone, any phone.

Long waits for bad service

Staff not friendly

Ok

Good

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