St
Starbucks
2021 N Squirrel Rd, Auburn Hills, MI 48326, United States
Comments
Jo
Review №1

Great spot for an easy coffee. Never too crowded if you go at the right time. And with a drive through if youre in a rush!

Ja
Review №2

I ordered a simple vanilla sweet cream cold brew double vanilla this morning. While waiting at the window for 10 minutes I witnessed threw the glass 6 other drinks being made and lined up to be handed out the drive threw window. Then my drink was made, after I completed my short drive to work I took a sip of my coffee and thats exactly what I got. Bitter, nasty, regular Starbucks coffee poured over ice. No vanilla, definitely not double vanilla and CERTAINLY NOT SWEET! For the amount of workers, and for what these drinks cost the LEAST they can do is make it correct. Every I go to this location on Squirrel theres an issue. I let time pass, forget and go back only to be reminded that every time theres something incorrect about the order. I guess Ill stick with the ones on Baldwin at 75 and the one in Lake Orion on 24. Unless you have a super simple order like black coffee, stay away from this location on Squirrel.

Mo
Review №3

It’s October Starbucks has no hot coffee available. Ordered coffee, they told me they don’t have any. Offered me espresso with water. Could of offered to brew fresh coffee since I was waiting in line anyhow. Pure lazy

MI
Review №4

Over packed.Took 45 min. To get my coffee.Flies are dancing everywhere.Understanding for short staffs but have to manage the business.

Cy
Review №5

Love the star buck they always friendly and very good coffee really yummy all good the service there is very good 👍😊

Ni
Review №6

Horrible, placed an online phone order and paid with a gift card using $11, could not even find the Starbucks, google maps didn’t know where it was either. Waste of money and time. Didn’t even get drinks that were paid for.

Sa
Review №7

This Starbucks is just not a good one. Says it’s open until 8 and half the time it’s not even open at all and there are no signs telling anyone that. Super frustrating. And when the employees see you trying to ask, they look at you and then act like they didn’t see you.

Tj
Review №8

The Squirrel Road Starbucks employees are a delight everyday. If there are a ton of people there, the employees still manage to treat you as if you’re the only one in the building.They are always excited and happy to offer me a pup cup when I bring by Hector, my chocolate lab.Best Starbucks I’ve visited.

to
Review №9

Placed a mobile order at 10:33am to be picked up inside at 10:42am. Got there and doors were locked and drive thru like was backed up to Applebee’s. Waited for 30 more minutes to pick up my order that sat there. Drinks were water downed by the time I got them. Very disappointed. Don’t have an inside pick up option if doors are locked.

Ta
Review №10

We got there and doors were closed and drive thru was also closed, at 1:20pm … many cars just trying to find out what’s happening. Totally disappointing as no explanations neither fulfillment of the opening hours.

ka
Review №11

Arrived at 6:52 with an 8pm close time only to be rudely told “we’re closed” when we walked inside. Why was the door unlocked if you’re closed? Why are you closing early? Per the other reviews this happens often.

Da
Review №12

Be prepared to sit in a 20 minute drive thru line because they kept the walk-in door locked and shut at 8:00am…

aw
Review №13

Worst location ever. Either they are closed, out of everything, or the line is 20 cars long with many trying to get out of the drive through line. This is not the Starbucks standard.

mi
Review №14

This is a great location, very quick and good service🤠 ☕

Be
Review №15

Very friendly and polite. Great location for this restaurant.

Da
Review №16

The prices are a little high, but the service here is great and I have the app so I earn points for future freebies every time I order.

Ma
Review №17

Just went in at 9 a.m. and had a mobile order. The lady working the mobile section ignored me. Didnt greet or ask if I had a mobile order. Kept me waiting and helped the people before me. I was okay with this. But, when she finished she still ignored me. Several minutes later, she greeted and asked for order information from 2 new customers that walked in after me. When I got upset she said I was suppose to tell her why I was waiting and that she wasnt suppose to ask. Yet, she did ask the two new customers and claimed she didnt know if I had ordered or not. Basically, blaming me for her rude, incompetent behavior. I have been going to this location for years and only had an issue with this one lady. Generally, I have had good experiences at this location. On another occasion this lady gave me grief but I gave her the benefit of the doubt ( having a bad day, or busy morning). But this time I felt the need to complain. I did make a customer complaint and the company apologized for my negative experience. They offered a refund which wasnt my goal. I simply wanted to inform Starbucks of their employee bad behavior.

Br
Review №18

They say they only allow mobile ordering and drive through ordering, but when I told them they’re mobile ordering wasn’t working, they weren’t willing to take my order. I guess drive through is the only option.

Ma
Review №19

Clean. And super friendly

Cu
Review №20

Not the fastest service, and it doesnt need to be. My drinks are always perfectly crafted here, so I find myself hitting the drive through even when the line is long. Its good theyre raising the starting wage to $15, but they need to do it faster. All these hardworking baristas service more people than I can imagine.

Ka
Review №21

Horrible customer service. Always takes a long time. Best to just order online and pick up but expect to wait.

Da
Review №22

Drive thru moves at a glacial speed, frequently cant make basic drinks for some reason. Always seems to be some issue.

Ne
Review №23

LIERS !!!! I’ts the third time that I go at 7:30 pm and its already closed !!!! When they supposed to close at 8:00 pm 😡

Lo
Review №24

Consistent and wonderful! Loved the latte with hazelnut! Once pandemic is over, looking forward to hanging out and going through my email.

Em
Review №25

I love this starbucks location. When I had my internship I stopped by there almost every morning to get my iced coffee and the workers are super nice and quick at expediting the orders for people. Never have I ever had to wait long at all for my drink even when theyre busy. One employee that shined the most to me was this sweet African American girl who started to remember my name in the morning for mobile pickup. When I went in and she was working she would just ask me if its a pick up for Emily and I would happily say yes! And she handed me my drink. I felt so welcome and special, she makes my mornings when I go there along with any of the other employees! Would recommend to stop by there on your morning routine.

Jo
Review №26

Starbucks closes its doors at 6 now, how do they turn a profit?

Ma
Review №27

For some reason this place is not always open. Three times I have driven there on a Friday or Sunday and its closed. Weird

Lo
Review №28

Busy, did a good job. The drive thru can support long lines unlike many other locations.

Hw
Review №29

A really nice newer Starbucks store. The staff is always so sweet. I enjoy coming here.

Du
Review №30

Always amazing. I actually look forward to when they mess up a drink because they are so polite and accommodating... Even tho they veery rarely screw up a drink! Each location in Fenton is staffed with very nice people

Ni
Review №31

Very nice staff! Always helpful when ordering keto friendly drinks lol which Im new to right now lol its right next to work so super convenient as well!!

Au
Review №32

It’s barely open anymore. They should just close all together. Closing at 2:30pm on weekends and 4pm on a weekday. Ridiculous.

Jo
Review №33

Just saying.... open your lobby on Sunday’s. More traffic, more $$? Hire people. Stop being part of the problem and start being part of the solution. There are copious amounts of people in search of work, even for minimum wage.This is not the Starbucks way.Unless you have a better explanation as to why the lobby must be closed on Sundays or even just for mobile order pick up?

Je
Review №34

Usually pretty good here. This morning something was in my coffee. When it slipped into my mouth it tasted like a cigarette. See for yourself in the picture. Not going here for a while until they find and fix what happened.

El
Review №35

I always go to this one because they always have the oatmilk and food boxes in stock

Ma
Review №36

Fast and friendly service and we went right at closing and they were helpful and courteous.

Ow
Review №37

Theyve learned my name, is that bad?

am
Review №38

Baristas are down to earth, hard working, and willing to do my dumb complicated drink, the girl at counter was really funny and nice!

Al
Review №39

Slowest drive thru I’ve ever been to.

Ma
Review №40

Luv their Very Berry Hibscus tea!!!

Mi
Review №41

Best drinks ever

He
Review №42

Life saver! Totally in love with the Iced Brown Sugar Oatmilk!!!!

Ra
Review №43

Always love starbucks coffee. More new flavor coffee available here.

Ly
Review №44

I like this one because it has a drive through! Got the hot chai latte with whipped cream and was delicious and relaxing. Took it with me to a park and look what I found!

Al
Review №45

One of my favorite Starbucks locations! Everyone is very nice and the service is quick. The drinks are always made perfect!

ME
Review №46

The worst customer service! It was 10 ppl working if not more! I asked Kelly the manager to check to price of the holiday cups which says 30% off...online as well....they all were ringing up regular price. She says that she doesnt have time to look at what is on sale and did not stock that display. Its not like its even 20 items! I was a customer just like everyone else....yet I either took what she was saying or move out the way. I was ready to spend alot of money on gifts and cards for co-workers that drink this on a regular basis....No more! Ill spend else where!

Sa
Review №47

They accepted orders for pickup and did not allow pickup. The whole idea to order ahead of time is to reduce wait time when there are 15 cars in drive through. I wasted $14 with no possibility to pickup my order ☹️

Ti
Review №48

Love this place makes my drinks very well as I say and not from their way you all are great thx

A9
Review №49

Stay away ... 30 mins to get a coffee does not seem right.

Je
Review №50

The staff at this specific location is always so friendly. I order mobile orders a lot and they never fail to still acknowledge me when I come in to grab my order. Great customer service.

Ar
Review №51

Coffee was cold. So was the sandwich I ordered. Was in a rush and there was a line behind me and I was in a hurry so didnt bother to inform the staff but yes, for a relatively early morning breakfast that was a huge downer.

Sh
Review №52

Love there vanilla latte

Ka
Review №53

Favorite Starbucks!! The staff is incredible and the drinks are the best around!!! I love the positivity and love from each staff member when I come in!!!

KR
Review №54

I live in the area and believe me when I say that this Starbucks is one of the worst Starbucks in the Detroit area, if not THE worst . I go 6 miles out of my way to avoid this Starbucks. I’ve been coming to the Starbucks in the area ever since they opened but when they build this new one a couple of years ago they constantly get my order wrong. That’s 1 out of three times . Or how about they take orders out of turn so people that order after you got their orders first ! 10 car in the drive- thru in normal . Also normal is there is no place to sit down with the OU students over running the place . Mobile orders aren’t any better because the staff is constantly forgetting to check an item as being sold out . So you go to pickup only to have them tell you they ran out. The Starbucks on Baldwin just off I-75 is better managed so its only a few minutes away on the expressway. Good luck.

St
Review №55

Usual Starbucks experience. Nice staff a normal drive thru times.

ka
Review №56

Mark is absolutely amazing! He was killing it making drinks and kept a positive attitude.I waited 25 minutes for my breakfast sandwich, even after talking to the woman behind the register how long it would be twice(first time I asked her was after waiting for 10 minutes), and as soon as I mentioned it to Mark he ran over and made my sandwich himself. I watched him do this for 2 other people as well.

Pe
Review №57

Its your basic Starbucks good service.

Ch
Review №58

Great place but extra packed..no distancing

St
Review №59

Overall, one of the better locations in the area. Reasonable amount of seating, team is typically friendly and usually gets the orders right in contrast to several others nearby. Drive through is slow and usually packed, though.

De
Review №60

Love the peach tea lemonade!

s
Review №61

Good coffee

Ar
Review №62

Good service

Co
Review №63

Pricey, but met a friend and had a great time

Ki
Review №64

Great service, very friendly :)

Ri
Review №65

Alwsys super nice

Sw
Review №66

This location by far is the best Starbucks!! Keep up the great work!❤

Mi
Review №67

Nice outside seating!

Je
Review №68

Shout out to Skyy(?) for being so sweet. Thank you so much, you made my day!

Am
Review №69

No longer Starbucks! Glory Jeans now. Great Mocha!

Ma
Review №70

I like this location; however maybe it’s time to extend hours to 24 hours with lobby open since it would benefit local & out of state students. However, while many might say this coffee is overpriced the firm is at least trying to help their baristas get earn tuition reimbursement to remedy the student loan problem. As much as it may sound a burden to some to take this as a loss, please consider the benefits this location would offer to those working and not partying because time is a challenge and at the least it would offer a cool spot to hang out as well as make your location much more different while making profit. In addition, it would offer other students the opportunity to pay down debt; hence, making the student loan problem less likely default based on the subject of study.

Mu
Review №71

Excellent customer service. Fresh food . And all the drinks are good.

Sh
Review №72

Great staff. Stopped in for a quick coffee and it was sad to hear they did not have Irish cream cold brew anymore.

Su
Review №73

People are great but there are so many mobile orders you cant just go in when you want a coffee on the way to work. You will wait a long time and most of the drinks orders that come up are for people not yet there... ugh

Be
Review №74

Another great experience. We forgot to ask for a couple extra added ingredients to one of our drinks and the barista was kind enough to accommodate us at the window. Great service!

Mi
Review №75

I go to this Starbucks regularly; the staff are ALWAYS friendly. Could be bigger with more seating as OU is right there and you cant always get a place to sit. Sometimes service can be long but I would say this is one of my regular go to places if you need to do work. Drive through can get hectic but this place is great for what they have to work with.

Ja
Review №76

Love the Starbucks Cafe Mocha.

Ni
Review №77

By far the best Starbucks location in the area, and Ive been to almost all of them! Exceptional service and wonderful staff.Im writing this review specifically because of an incident this morning: I decided to go to a different Starbucks that is directly on my route to work (Baldwin Rd.). My winter drink is a latte with sweet cream (not milk). I start driving on I-75 and take a sip...not my drink. Its a Monday, and I was looking forward to my latte! The label wasnt correct either. This was definitely coffee with just creamer. I decided to just go back to my normal location (this one) and buy (again) my normal drink there. I said to the employee giving me my drink, You know, I decided this morning to go to the other location because its closer, and they didnt make my drink anything close to correct. I learned my lesson and Im not going to stray from this location! What did she do? She gave me my drink - free. She said, They messed up - you arent paying for this. This location did nothing wrong, yet went out of their way to make my day better and correct their mistake!

Ki
Review №78

Very nice Starbucks. Always efficient

Gr
Review №79

My favorite coffee place. Venti Americano is amazing

Ch
Review №80

Wish I could give 0 stars they have the inside closed and the drive through closed at 11:40 am these people are so incompetent they can’t even take orders

Sh
Review №81

The new barista is horrible

Jo
Review №82

Staff randomly will alternate between closing lobby and drive thru with no notice. The service at this store is terrible, you will walk up to the counter to pick up an order and they will ignore you.

Re
Review №83

Busiest Starbucks in the state of Michigan they say, Id say the busiest in the whole Midwest but I never have to wait long inside. The drive thru is always 5 deep. Recommend using the SB order ahead app here. Always great employees, working hard but friendly.

Ch
Review №84

Drive through clerk wearing mask and handing over food / beverage in basket to avoid any contacts

Li
Review №85

This location is consistently out of breakfast sandwiches before 10 AM. And cake pops. This is so close to my home, but I come expecting them to be out of something every. Single. Time. Get your ordering together. My goodness.

Ma
Review №86

Great customer service!!

ch
Review №87

Very good service..I tried the smoked butterscotch cap..delicious!

Ma
Review №88

Slowest location. 30 minutes in a drive thru with only 4 cars is ridiculous! That’s just today. Every time it’s minimum 20 minutes. For as much as we pay for a drink you’d think They could pick up the pace!

Ed
Review №89

Great people. Love the happy attitudes at 6am :) keep it up.

Be
Review №90

I like the white chocolate mocha with 1 shot & 6 pumps white chocolate.

St
Review №91

My favorite Starbucks location ever.

To
Review №92

Staff is very friendly and quite quick. I enjoy coming here before I go to work

Er
Review №93

Average service.

Br
Review №94

This Starbucks is not a Pokestop! Literally no point in going here since its not up to date with the latest POGO standards, I feel like this place is in the stone ages and Im the only crazy one

La
Review №95

Kelsey is amazing. Thank you for making our visit so great. Best barista we have had in a very long time.

Ka
Review №96

The service is always so great when I go here! Great way to start my morning! Today, I played rock, paper, scissors with the guy at the drive-thru.

Ri
Review №97

Whats to say? Its a Starbucks store. Service is dependable and all the coffees are excellent.

jo
Review №98

Love getting some work done while enjoying my espresso!

Br
Review №99

Work hard your friendly and of course the product is outstanding

Mi
Review №100

Not much to say. Nothing stands out about this particular location. This was my first time inside a Starbucks in several years. I now remember why I dont go. $10+ for 2 drinks is crazy to me. Staff are a bit too pretentious for people making coffee. I only went because my daughter asked to go.

Information
100 Comments
4.1 Rating
  • Address:2021 N Squirrel Rd, Auburn Hills, MI 48326, United States
  • Site:http://starbucks.com/
  • Phone:+1 248-475-9890
Categories
  • Coffee shop
Working hours
  • Monday:6AM–8PM
  • Tuesday:6AM–8PM
  • Wednesday:6AM–8PM
  • Thursday:6AM–8PM
  • Friday:6AM–8PM
  • Saturday:6AM–8PM
  • Sunday:6AM–8PM
Service options
  • Outdoor seating:Yes
  • Takeout:Yes
  • Delivery:No
Highlights
  • Fast service:Yes
  • Great coffee:Yes
  • Great tea selection:Yes
Popular for
  • Breakfast:Yes
  • Solo dining:Yes
  • Good for working on laptop:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Coffee:Yes
  • Quick bite:Yes
Dining options
  • Breakfast:Yes
  • Dessert:Yes
Atmosphere
  • Casual:Yes
Crowd
  • College students:Yes
  • Tourists:Yes
Payments
  • Debit cards:Yes
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