I originally had been watching this car (2022 Hyundai Elantra) for almost a week. I started out attempting to process everything via online. However, had a few questions at which time I called. Spoke with Todd, whom answered all my questions. As I got off the phone I realized that another member of Rowe Auburn (Chris Rose) had attempted to e-mail. I was surprised by how quick they reached out to me. Not only that, but Chris had went out in the rain to send me a personal video of the car I was looking at that exact moment. I had scheduled an appoint the following day. We went for a quick drive in the vehicle and began the paperwork. Chris was a very personable individual. Even enjoying my banter of why he didn’t have color photos if he and his family. Which by the way, someone from Rowe get this man some colored ink. Haha After I spoke with Jim Robertson who helped me through the loan process, giving advice where it was needed. Once completed, Chris had the vehicle cleaned and washed. Overall great experience, all individuals were patient and kind. If you’re looking for a vehicle go see Chris.

I decided to go with Rowe Auburn when it came time to trade in my vehicle. They gave me a great trade-in rate and their service people worked very hard for me to find the correct vehicle for me and my growing family.When I wasnt happy with the numbers, they changed them for me and I left being a happy customer. I am so very pleased with the management staff, the finance department and the hard-working sales workers. I highly recommend going to Rowe Auburn.

Dan Merrill went above and beyond to get me the vehicle I searched everywhere for. My Hyundai Santa Cruz came in earlier than expected. Highly recommend Thank You very much!!!

Destinee was very professional and had a lot of knowledge about the vheicles i was interested in. The finance department did everything they could to make buying the vehicle a fair and affordable payment. Very happy with my purchase and the customer service that i was given.

Great deal here on a hard to find 2022. Chris Rose was friendly and moved our transaction right along. Big shout out to sales manager Leif OConnell for making it all come together! Cheers also to Greg West for the knowledge and insight. Nice job Rowe Auburn.

Daniel Merrill, Eric Mendoza, and the entire team that assisted in the purchase of our new car this past Saturday should be recognized by Rowe ownership as leaders in Customer Service.After an abhorrent two-week encounter at the Rowe Hyundai Westbrook location, Dan and Eric went above and beyond to salvage a new relationship and renew my faith in the industry. They were honest, forth coming, upfront, beyond apologetic for my experience with their sister location in a very professional manor, and bent over backwards to remedy the situation. Eric found the exact vehicle I was in search of, stayed late on a Friday night to receive the new vehicle that came in from out-of-state, the service department stayed to get it inspected to ensure I could come the next day for a test drive, and Dan gave me a call as soon as they opened on Saturday to ensure that the vehicle was ready and waiting whenever I could make it up there.After just a couple of phone calls, and one 45-minute drive north to Auburn, I was able to purchase the exact vehicle I wanted and from a sales staff that showed me nothing but respect, courtesy, and understanding for the horrendous situation I had experienced in Westbrook. If you really want a car from a fantastic team, call Daniel Merrill and Eric Mendoza at Rowe Auburn. They make sure you are welcome, your time and patronage are valued, and are courteous and respectful through every single encounter.P.S. I LOVE my brand new 2022 Hyundai Tucson I will urge all my friends and family to take the drive to Auburn, they wont regret it.

Price increases are ridiculous! $65 for an oil and lube? Will never go to Rowe for that service again. Total bill was $85 because I asked for a car wash. My car is a 2011 Hyundai so I guess they charged $20 for that even though the car wasnt even dried. Ive had several car washes there in the past and have NEVER been charged for a wash. I need new tires in the Spring and will definitely not be buying them there. No longer trust these people.Also, Quick Lane waiting room is uncomfortable and service is very slow very, very slow.

Every staff member at Rowe Ford/ Hyundai in Auburn treated us extremely well. They were welcoming, highly knowledgeable, and very friendly.Every question was answered, all of our needs were met and then some.We lucked out to begin with when Korey greeted us at the door and served as our salesman. There was never, ever even a hint of any high pressure selling of the vehicle or other options offered to us.We look forward to having as great and friendly an experience with the service departmentWe recommend a trip to Rowe for your vehicle purchase.

A huge thank you to Product Specialist, Korey Caito, for a first class car buying experience. I had a lot of anxiety about buying a car and had braced myself to face another smooth talking, pushy salesman, as I had at another dealership. Then I walked in and met Korey. Kind, helpful, knowledgeable, with no pressure at all. With this sweet young mans help, I ended up with a lightly used 2021 Kona. Its absolutely perfect for me. I love it more and more every day that I drive it!

My husband and I just purchased our second vehicle within a year through Rowe Ford in Auburn. Our first experience with them a year ago was very pleasant and an overall great experience. Yesterday was no different when we made the choice to look at vehicles again and had a terrific experience working with Christopher Rose. We highly recommend Chris who was extremely professional, friendly and respectful of our situation and he was very pleasant to work with. Thank you Chris for another great car buying experience at Rowe Ford in Auburn!! Sincerely, Genevieve & Kim Chaloult

The minute I walked in I was at ease. I had been searching for a month. Korey was super helpful in finding the right vehicle for me. He was patient and made sure I knew all my options! He is the reason for the five stars!!!

Chris Rose was great! All the sales and finance people were helpful. There was no heavy pressure just very informational and transparent about everything. I am loving my new Ioniq Plugin.

I worked with Korey through this sale and he was amazing. We texted to keep in touch, he came in on his day off to help with paper work and would have come back later in the day to finish things up but I told him we were all set because his other team members stepped up to the plate and were just as amazing as Korey. When I need another car I will come back here. I highly recommend this team at Rowe. Keep doing what you’re doing!

James was really quick to get back to me and everyone there was super helpful. I came home with the vehicle I wanted, at the price range I wanted, payment, apr etc. I drove down from 2 hours away and it was well worth it. Thank you!

I went to trade in my lease and James got me in my new car within 2 hours! He was kind, respectful of my time, funny, and was no frills. He showed me my options, gave me a great recommendation, and was very honest with me about what deal he thought I should take and why. Awesome!

Great staff, friendly, plenty of vehicles to choose from . Stress free and they go above and beyond their expectations to meet the customers needs. highly recommend !!! Very smooth process

We had excellence customer service from our sales rep Kaleb.He was pleasant and professional along with friendly and casual.His ability to include other team members to help satisfy us was the difference for me.

Korey made my new car buying a pleasant one. Very knowledgeable sales person. I would definitely recommend visiting when you are looking for a vehicle.

I recently bought a Palisade and Rowe was fantastic to work with!! I’ve bought several cars from them and they sure know how to take care of their repeat customers!!! Will definitely be back again!!!:)

I found what I wanted and our salesman Dan, was Awesome! Everything went quickly and smoothly! Great experience and I love my car!!!

Overall, fairly pleasant experience. I had a rough idea of what I wanted and Andrew was able to help me out by showing me a few options. Never felt pressured at any time.

Super friendly, fought to get me the right price. Very knowledgeable. Kept the process quick. Not a 3 hour tour. Thank you!!

Christopher Rose was amazing. All the staff were friendly, knowledgeable and kind!

In the same week I had to work with service for a recall on an older vehicle and sales on a new vehicle purchase. It was a great experience on both fronts.Gary Goodman was great to work with, he understand my needs and was able to find the perfect car for me.All the way through the financing the entire experience was easy. I absolutely recommend Rowe and Gary!

Minus a minor paperwork technicality I had a great experience buying my new truck. Korey did an excellent job and went above and beyond. And a kudos to the general manager for getting the paperwork technicality taken care of promptly. Ive always had great service and sales at rowe and will continue to go there for my vehicle needs. Thanks guys.

Great experience! Was told it would take 1.5hrs to service my vehicle, took them 45 minutes. Was very happy with the overall experience.

Excellent customer service and their workmanship was superb. Done right the first time.From the shop foreman who was very helpful to the customer service rep . All worked as a team in quick repairs.Thanks

Fantastic people Danny and Leif were both super thorough and helpful. I. Highly recommend them.

I purchased my vehicle for lease with Rowe Auburn in 2020. The sales rep and finance rep who assisted with my sale were seemingly very helpful. The purpose of leasing a vehicle for me was to have routine maintenance covered and that was, to my knowledge, the reason why I left with that specific vehicle that day. I received a call to have the vehicle come in for its first oil change and to my surprise - it wasn’t going to be covered under my service plan. Even more to my surprise, I had NO service plan I supposedly was receiving with my car. Service team is helpful but I’m incredibly unsatisfied that something that would cost the customer greatly would be overlooked at the time of purchase. Probably will not renew my lease here.

The service at Rowe Quick Lane is always top notch and the facility is always clean. I also feel confident in the skills of the technicians. They always fo a great job!

Destiny was wonderful to work with, she is very knowledgeable and worked hard to find is a vehicle we are happy with. I would give more stars if I could!

Had a very wonderful experience with Rowe Hyundai Auburn. Very nice and friendly people. Customer service was excellent. Im loving and enjoying my new Hyundai Palisade 2021.

By far the WORSE experience I have ever had at a dealership. I had multiple appointments for warranty work for my engine issues and twice they had to be canceled and today they called and told me for a 3rd time they had couldn’t take my car in because they had 24 appointments ahead of me and when I questioned how was there 15 when I made my appointment two months ago they told me my appointment had been canceled and couldn’t tell me who canceled it. Save your time and find another dealership. The guys who work in warranty are awful I’ve already put a complaint in with corporate about the warranty department.

Rowe Hyundai: Steve, James and Dan, extremely helpful, friendly and enjoyable to deal with. Explained everything in detail. Had a great experience.

Rowe Ford was great about helping me get my vehicle serviced with my extended warranty. They are great at fixing the issues I had. Thanks for all the help guys!

Been taking my autos there for years. Great service…fair prices…..and they always get the job done right.Highly recommend

Very friendly and efficient told me an hour took 45 min I will be going back!

Excellent experience with my 2021 Kona lease! Dan and Eric were extremely helpful and efficient and made this entire process so easy and enjoyable! Would recommend!

Had wonderful customer service!! Great service with my vehicle. Very courteous and up beat personalities! Very happy with all services!!! And great full for the complimentary ride home and back to pick up my vehicle!!

I recently purchased a vehicle from Rowe Hyundai. I received excellent service and the Sales Associate, Andrew Mokumobi, did an outstanding job of answering all my questions, worked diligently with my financing and even delivered the car to my door. I will recommend Rowe Hyundai to my family and friends.

Bought my car a year ago, they were super helpful without being pushy. Came in a year later for oil change and inspection and they took very good care of me! Would recommend to anyone looking to buy

Overall an awesome dealership, everyone there is very helpful and awesome to deal with, would recommend again and again

Appointment done on time by very friendly staff, staff is always ready to answer my questions 👍

Expert service and done in a very timely way. Took exactly the amount of time they told me it would. Technician Emily was excellent.

Brought my car in for a recall. I was given an estimated time of completion and it was done a little earlier than expected. Overall good experience. The Rowe associate helping me was very friendly and pleasant to deal with.

Dan Merril was our salesman and he was wonderful! Went out of his way to help us find what we were looking for, and was very patient with my husband lol.They were willing to work with us when we found a better deal at a sister dealership so we could keep our business local. Thank you very much for a great experience!

Own a 2013 Hyundai Elantra that was purchased at Rowe. This has been a fairly reliable vehicle although recently at about 99,000 miles the engine went bad. To Hyundai’s credit they replaced the engine. Another quirk to this vehicle is excessive tire wear. In 100,000 miles we are on our fourth set of tires and that does not even account for the fact that we also have used winter tires in the winter in most years. We rotate and maintain the tires and alignment carefully but it does not matter. We recently sent the car back to Rowe to diagnose the tire wear issue. They checked the alignment which was fine. We were told that high tire wear is a known issue for the 2013 Elantra and that they wouldn’t do anything to resolve the issue. They suggested replacing the tires every year with a cheap set of tires which is what their technician who has had the same problem with his Elantra does. Paying $300 to buy and install a cheap set of tires every year does not seem like a reasonable solution to me seeing as this is a known issue/design flaw with this car. Disappointed.

Go somewhere else!!! What a terrible experience.I leased a car from them 3 years ago and had such a wonderful experience that I wanted to give them my business once again. Andre (sales) and I spent a few hours trying to figure out a fair price to which we both agreed. He told me to pick out a color and they would drive it up from Westbrook and that I could come pick it up in a few days. I drove 45 min back to the dealership to pick up the car I was promised only to be told that price I was given was a mistake and that I needed to pay more if I wanted that car. Naturally, I decline and went home with no car.I have two issues here 1. No courtesy call was given to me before I drove out 45 min to pick up a car that I potentially wasnt going to drive home in, this could have saved a lot of peoples ears from a frustrated, disappointed Karen. 2. No one is willing to take responsibility for their mistake - which I am 100% empathetic of, we are human. But if you want to sell cars (because you are car salesman) make it right...Moral of the story - go somewhere else. You will get a better deal anyways, and if nothing else, better customer service 💯🤦‍♀️

I went in unsure of whether I was going to buy a new car or not. My old car was only 3 years old. I got a really good price on a new one and a lower APR. Everyone was really nice and patient with me while I hemmed and hawed trying make a decision. Im glad I bought the new car and would definitely return for my next one.

A big thank you to Gary Goodman! I received great customer service when buying my new Hyundai. The process was easy as well as stress free. If your looking to buy a new car I definitely recommend Rowe Auburn!

Rowe Auburn usually does what they did to do. They are not usually courteous nor do they go out of the way to make you feel welcomed and taken care of— I had them check on my cooled portion of my seat and “it’s working, nothing we can do.” I’ll go to Rowe Westbrook next time and hopefully someone will take the time to listen to me.

Leased a vehicle here, i was satisfied with the deal. All the staff were great, especially my salesman Agazy.

I thank this company very much for being open during the holiday weekend, as they were my only option for an oil change for my car they day after Christmas! However, when I made the appointment I asked for an estimate on how long an oil change and a wheel alignment would take. I was told an hour and a half, possibly sooner. I know things happen and I NEVER expect to be out of an auto repair shop on time, but my wait was horrendous... I sat there for three hours. The best part though is that after waiting double the time I was told, I go to pay and I’m told they couldn’t even do the alignment because they didn’t have the tools necessary for my vehicle, & that I had to come back during the week for them to have the right equipment. I live an hour away and work during normal business hours so that’s clearly not an option for me. It was extremely frustrating to have my time wasted because they were unprepared. I will say I am very grateful they didn’t charge me for the service they didn’t perform! But I will not return to Rowe unless absolutely necessary.

Excellent service, listened to what we asked and found the perfect vehicle!!!

I went to look at a car to decide if Id like to buy it. Never in my wildest dreams did I expect to drive it home the same day! I was pretty nervous never having purchased one on my own. My husband had recently passed away. The salesman was excellent. Made me feel very comfortable easing my mind. Very kind. I trusted that I could ask a question or an opinion and he would give me an honest answer. He even carried my bags of stuff that I had to get out of my trade in vehicle! Definitely a gentleman. I was impressed. He made everything go very smoothly.During a brief waiting period, the manager even came by with friendly greetings. I expected the finance part to be the worst but that person was also friendly and helpful. Not aggressive at all with a sales pitch of add ons. He went over everything making sure you understood the options. I felt at ease asking questions.When I got home, I texted several people to tell them what a great experience I had with the people at this dealership and how smoothly the whole process went. I was very impressed and would highly recommend them. I would definitely return to make a new purchase in the future.

Rowe Hyundai in Auburn was the best car buying experience I have had yet! I worked with Gary and he was very patient, willing to work with you, listens to your needs, was not pushy at all which is a HUGE plus! I would recommend Rowe Auburn to anyone looking for a great car!

I had an excellent experience with finding a new vehicle and I felt the entire process was simplified from previous buying experience. Great service and no fluffy stuff entire staff is wonderful and not pushy what so ever. I would buy another in the future from Rowe.

Staff is very polite and welcoming. Really happy with the process.Thank you Keyshia and Destinee. :)The hyundai elantra hybrid is really feature packed and comfortable.Bob and Eva

Brian was helpful and knowledgeable.Likes the fact that he didn’t push me, made suggestions and listened to me.

Had a wonderful experience buying a car with my fiancé last week. the men at rows are incredible!! cannot thank agazy and steve enough for all of their help! definitely recommend rowe in auburn

Effortless purchase, no bs negotiations, Dan Edwards was phenom, informed, and enjoyable. Tbh it was probably the easiest vehicle I’ve ever bought!

Great service and very fast. Customer service was super.

First time buying from Rowe Hyundai and during this pandemic of all things.I did the research on the two I wanted to test drive before I made the appointment.(Got exactly what I was looking for)So you know customer service/employees do follow the covid-19 guide lines.(Masks are required just an FYI)Its exactly what youre expecting when you are there looking for a new vehicle.The knowledgeable sales associates there are very friendly and will help/show you everything, that you may want to know about the vehicle you looking to get.So give Rowe Hyundai in Auburn a try, if youre looking for something New they do have Good selection to choice from.

Very happy with my service.

Always friendly and efficient!

My experience was HORRIFIC!! After explaining my cars issues and this being my 4 th mechanic to look at my car, it was the worst experience!! I talked with Chris, he reassured me that the problem would be solved, I dropped it off and 7 hrs later it was “supposibly fixed. When I pulled out of the dealership in my car, it didn’t even go 100 ft before stalling out-which was the issue to begin with, and today, it still continues to stall out after spending 530$ for it NOT to!! I work at the hospital, I’m not rich and I need a car for work!! I’ve sent Chris 2 voicemails and he won’t return my calls!! WORST experience ever!! And yes, my cars still messed up-very unhappy customer- your welcome for the 530$$

Work was done on time as promised, at a reasonable price. Very courteous staff.

My appointment was on time. Staff was very friendly and personable. I felt taken care of.

Problem was found and issue was resolved. Car is running fine. Very happy with the work done and will return for any other work that might be required on my old car.

Service was completed in an hour, as discussed. Received phone call notifying me it was ready. Went above and beyond to look up price of repairing key FOB too.

Job well done by all individuals that put me in a new vehicle. Highly recommend if thinking about getting a new vehicle 👍👍

Dan is the BEST. He made my process easier than I could have imagined. He took care of all my needs. I didn’t expect to leave with a new car that day, but I’m so glad I did!

This is my first vehicle I have purchased at a dealership! My experience was great, I felt like I wasn’t persuade into anything that I didn’t want to do! I went in knowing what I wanted and got what I wanted!

Great place to buy a Car and Super Easy to do Business with

It was amazing they took care of me and I felt like I was getting the best deal I could! Daniel Merrill was amazing definitely would go to him!

Keisha was great, made the shopping and buying process simple for us!

They always do an excellant job. Jen is a pleasure to work with.

Got a oil change there and now car is acting up. Very unhelpful and wouldnt use or recommend rowe Auburn for anything. Worst decision I made was buying a car from rowe Auburn.

Content knowing Im getting genuine parts, and the Professionals who work on my car, Im at ease!

I researched this car for over a month prior to purchase. Michael Gardner contacted me frequently throughout the time I was making my decision to let me know he was available to help in any way that he could.When I made the decision to buy this car, the price was more than it had been when I originally started researching due to an incentive that had expired. Michael immediately made the incentive deal available to me upon purchase without question.Like most, I have always had a bit of anxiety when purchasing a new vehicle. Michael Gardner was more than helpful, professional, easy to talk to, and made the entire experience much less dramatic than I could have imagined.I am thrilled with with my new Hyundai Accent, and will recommend Michael and Rowe Auburn to anyone who is looking to purchase a new vehicle.

Great service. Good communications and fair, reasonable prices. They did recall work while the vehicle was there.

Took a little longer than anticipated, but an overall good experience.

Good service and friendly staff.

Rowe didnt mess around with pricing and made it worth my while to drive over 3 hours to get our new vehicle. I told them where the competition was at and they beat it.

My husband and I were in two weeks ago to lease a new vehicle. We were very pleased with the customer service. Our sales person was Andie Ewing, she was great! Rowe was very accommodating to our needs and very efficient in their work. Overall we had a great experience.

Great friendly staff

Fast service and a good price!

I have always had luck there. Jamie Reynolds was my sales guy, I highly recommend him! He is down to earth and listens to you. Make sure you ask for him if you head over to the wholesales side!

Very pleased with our experiences with Rowe/Auburn, especially with Steve, Gary, and Greg.

Had excellent service with Chris Goulette who answered all my questions, explained what needed to be done and gave me the cost for the repairs. Called me when indicated he would to let me know what was to be done and called me when the work was completed.It was a pleasure dealing with Chris.

Dan Merrill is always responsive to our desires! Sometimes we have complicated vehicle transactions; other times we have Passions for vehicles. Today was one of those passion days. The entire staff made the process straightforward, easy, and fast. Leah was great in finance. Shout out also to the service department who takes the time to listen to our concerns, and understands our needs. We always feel like family whenever we walk through the doors.

I have to tell you.. Dan Merrill made my first time ever leasing an amazing stress free easiest dealership experience I have ever had! I will be sending everyone I know his way! Keep him forever because I dont want to buy my next car from anyone else!

Had a recall issue, they got me in fairly quickly and it didnt end up costing me anything and they got it back to me the same day they looked at it so overall I was very pleased

They went above and beyond. I get a flat tire every time a have my tires rotated.but they are there to help. The car on the other hand is way too small. Will never buy a Kona again. I miss my Lexus

Got me in without an appointment and got me out with all the work done on a Saturday morning. Estimate of time was spot on. Cost a little higher than I hoped but isnt that always the case? Felt all the work needed to be done.

My Sonata broke down away from home and when I went to Rowe Hyundai in Auburn, their service department, within two hours, performed a software update. They were very professional and courteous and they have my greatest thanks.

Very professional, very friendly, very knowledgeable, clean waiting room, nice touch to offer free water, coffee & snacks, well done Rowe Hyundai.Please note: Manager, she was excellent.

Everyone was really helpful and my service was done quickly and done well. Thanks, guys!

Quick, easy, and accurate!

The usual professional, friendly and prompt service that I have come to expect. Thanks!!!