user
TOPS Friendly Markets
352 W Genesee St Rd, Auburn, NY 13021, United States
Appearance
TOPS Friendly Markets
Comments
Ma
Review №1

Its one of 4 grocery stores here in Auburn. It is overpriced for the most part. However they do have awesome sales now and then when you can really clean up

Lo
Review №2

Always have good experiences here. I love that theres always the option of having a cashier or at least someone who can help.The only thing that would be helpful is if the self checkout had a price gun so not have to lift the heavy items.

Gr
Review №3

Wife works here. Great place to shop. Not too together, but all in all- a great place to shop.

Su
Review №4

They carry some products not found elsewhere in Auburn but quality prices not as good as other places in Auburn. Staff very friendly n helpful

Kr
Review №5

Similar to Win Dixie or Kroger, with the exception of the self checkout. For some reason there is always an issue.They do have a lovely selection of cheeses, etc.

Mi
Review №6

Always a great place to food shop,they also have a deal of 5 packs of meat for $20.

Ti
Review №7

Only 1 register opened nothing in stock were better off going to Wegmans. Very very disappointed.

Su
Review №8

Great experience today. Excellent customer service buying a hammock chair

Kr
Review №9

I miss Publix(so I am a bit bias). Just like Winn Dixie or a Kroger, same thing, other than Tops self checkout is an ultimate nightmare.I wasnt comparing Publix to Tops. I was comparing Tops to Winn-Dixie and Kroger.No contest if there was a Publix up here anywhere.

Pa
Review №10

Tops in Auburn ismuch better than other Tops i have been to. Cleaner and the people are friendlier.

Ba
Review №11

Very friendly and not crowd the first thing in the morning

Ha
Review №12

Tops is always a great place to shop. But some of their items are a bit pricey compared to other stores in the area.

Fr
Review №13

They never heard of peanut brittle

Ni
Review №14

Good selection of items. Clean. Bit pricey but still convenient place to go for shopping. Good service.

jo
Review №15

Love this places great deals

Ch
Review №16

Everything was easy to find, the employees were friendly busy doing their work

da
Review №17

Nice clean store. Great selection of food

Gl
Review №18

I found $82 in the parking lot, I turned it in at the service desk and left my name & contact information I checked back a month later to see if it was claimed. I was informed it was not claimed but store policy is that the store keeps the money in those situations. So if you find money at tops, leave your name & contact information with them But hold onto the money yourself until someone contacts you to claim it.I do have to say, I did encounter a nice helpful young man who’s a cashier his name is Dillon he should be rewarded for a fine job as should the cashier Sylvia and Nancy the Bakery manager.

Ne
Review №19

Price wise, not the best place to buy food. Compared to other Tops locations, there arent very good selection. The deli has no Bores Head meats or cheeses. As a former Instacart ISS, I would receive very bad reviews, due to this fact beyond my control. Mostly, this store exists for residents whom reside on that end of town

Gr
Review №20

👎This place is overpriced.. Also dont come here for bottle returns. The bottle returns area was sticky on the floor. The customer service was inept to take care of that area that needed cleaning. Will change rating if they fix issues. Until then i give them a 1/5 stars. 👎

Co
Review №21

Nice store, they are missing a couple brands I usually like to buy.

Ka
Review №22

Great store. Always stocked shelves, good prices and reliable customer service

Re
Review №23

Little high on price compared to others. Little sloppy in places.

Su
Review №24

They need to lower the price s on everything

gi
Review №25

Something.wasnt right,i couldnt finde lemon,juice.and abocados were,black inside.

Ja
Review №26

It was quite crowded, but the clerks at the registers were thoughtful and efficient. Got through very quickly. Several lines open which is always a good thing, especially on a pay day, food stamps day, and a Social Security pay day combined.

Da
Review №27

Very expensive and dirty the parking lot is gross

Gl
Review №28

Check receipt before leaving .They make it more than you think you are supposed to pay

Le
Review №29

We ordered a cake for our anniversary a few weeks in advance from here. We dont live in the area, but made a special trip since we would be renting a lake house when we got the cake. We wanted the cake decorations that were on the sample design cake and not in the book. They were unable to order them, but offered to take the decorations from the sample cake. My husband did not pay much attention to the cake when he picked it up, but once he arrived with it my friend and I immediately noticed the border. The top and sides of the border were the normal pretty design, but the bottom looked like a long blue turd. They had used a simple round applicator and done nothing to make it look nice. I used a butter knife to try and smooth it down, but you can see the difference in the borders. The cake tasted good and aside from the bottom border was beautiful, but the bottom border... It was horrible.

An
Review №30

1 cashier attending 4+ extremely finicky self checkout machines...Please wait for an attendant, please remove the last item from you bag, blah blah blah, boycott selfcheckout!

Co
Review №31

Tops sucks. Prices are to high. Rather go to Wegmans.

Kr
Review №32

I hate shopping here, but they do have good deals worth going in some weeks. I just dont feel clean when leaving.

Do
Review №33

Was sort of disappointed went the for sum Romaine lettuce must be a lot of vegans on the Westside of town ?

be
Review №34

Prices have increased dramatically and cant afford to shop there

Sa
Review №35

Great variety of foods. Fast checkout.

je
Review №36

Super friendly and patient cashier😊

St
Review №37

This place is filthy and the manager doesnt know the basics of customer service or retail management.

Ka
Review №38

Tops in auburn is the best

Jo
Review №39

Very friendly helpful staff, clean but out of sanitizing wipes. Not professional during COVID. Asked staff for wipes, waited 10 minutes, no one showed to full dispenser. Shopped and when I left still no wipes. Please help keep your customers safe. Thank you.

Sa
Review №40

Tops is a very expensive place to shop I only go in there when I cant get what I am looking for somewhere else. I couldnt afford to do my weekly shopping at tops.

Mi
Review №41

Easy access, pretty well stocked. Had items that I needed and a few were on sale. Quick and safe checkout.

Lo
Review №42

Fast and friendly other than the layout of the store, I do prefer to shop at tops.

Or
Review №43

Tops literally saved my life, one of my best friends won the tops monopoly grand prize, and it saved me him and his family, luck was on our side that day. And tops saved us. Plain and simple.

Tr
Review №44

Lost my wallet at checkout

Li
Review №45

No matter what I was looking for, either they were out or wouldnt have it until the next day. Sorry I dont shop everyday.

Au
Review №46

Horrible place to work management is poor and Horrible people to work with!

Ma
Review №47

The store is clean and well-stocked. The staff is no-nonsense, but extremely helpful. The base pricing is rather high, but it is worth shopping here if sign-up for the Bonus Plus card and catch a deal. More competitive base pricing would bring me more often.

Ei
Review №48

Friendly helpful deli and self checkout staff, good selection of fresh vegetables, clean store.

ph
Review №49

I added a few more things to my delivery order as Top said I had time to do. [Order # 367752628] I m being charged AGAIN for the 7.99 delivery, tip and other fees!! I was thinking your online shipping groceries was the best Ive have seen but now I am very disappointed. I want a refund.

Ma
Review №50

Tops started a new policy for people over 60. They would be open early.Yes, they were open, but there was very little food, or any thing else for that matter. The seafood section wasnt open . We had to wait 20 minutes in the checkout line there were alot of seniors there. And only one check out. Eventually they opened a second one. But they could have easily opened 2 more. There was food etc in the store room but they hadnt stocked the shelves.I will never go back there for the senior citizen early opening. I found it very disrespectful to those over 60.

Ty
Review №51

As an Instacart shopper I was ask to pick up a cake from the bakery the Decorating on the cake was missing areas as in the Baker didnt take her time. When asked to get cake I received an attitude from Baker.. came out with cake tucked under arm and mushed on one side.. I am very disappointed with lack of quality .. I will not buy any Cake from auburn Tops

Ta
Review №52

They had the items I was looking for

La
Review №53

Clean and organized. Huge variety of items.

Je
Review №54

I have shopped at Tops market in Auburn since it was built. Tops use to be clean and always had a vast array of products and services available to the public/customers. Slowly they eliminated different services and products. Now it is nearly impossible to find items on the shelves. It is like shopping in a 3rd world country. Prices have increased at a alarming rate while providing less to the public. Ironically, I can remember a old commerical where they had a jingle, Tops never stops, saving you more, Tops never stops . Now it should be changed to Tops never mops, just look at the floor, Tops never mops. We are all waiting for this store to close. Its too bad because they have some really good people working there. Wegmans offers 10 times the services and the store is always packed.

Du
Review №55

Good meat deals!

Er
Review №56

The produce is always fresh. My kids love the bakery goods they are always good the prices are good and the employees are always nice and helpful.

Mi
Review №57

They are always helpful and today I was cooking something I was unfamiliar with so I received advice and so much help from the butcher and the gentleman stocking the meat department

Jo
Review №58

Very good for food and drink. Love the way the people are doing their job.and. good prices !

Jo
Review №59

Service was great as always

pa
Review №60

Was. great. they were out of the ice cream. I will check back in a few days

Do
Review №61

Stopped by today for sum groceries good sale on Gatorade 10 for 10 but actually u only pay $8 at register but only today for sale 7/4/20

Ma
Review №62

Needed to get an easy pass for my car

An
Review №63

Convenient for me to shop there and cash checks there and buy my bus passes there.

Ma
Review №64

Gotdangit Tops always has the best possible deals i can find around auburn. seriously got so much dang soda i could barely fit it in the cart, and it was CHEAP! I have only used self checkout at tops so far but i imagine the rest of the cashiers are as sexy and funny as myself. my next trip i will assess the deli, and bakery. sales are on point, and they never seem to stop. its super easy to sign up for tops benefit card to take advantage of all of the crazy deals. seriously i live on a food budget and i cream myself over their deals.

Jo
Review №65

Wide selection of food.

br
Review №66

Nice store a little pricey

Al
Review №67

My opinion Best meat in town

jo
Review №68

Convenient store to get all your food. Also great deals on soda and meats.

Bi
Review №69

What I like about Tops is its size, which is big enough for most things I need without being the size of a shopping mall (like Wegmans), and its proximity to my house. What I dont like are their sales . They never truly have a sale. They simply raise their prices astronomically, then do a bogo. I dont know who they think theyre fooling, but I find it insulting.

Do
Review №70

Has everything I need.Staff is friendly helpful people located conveniently on West Genesee street Auburn.

Ch
Review №71

Always clean, but prices are high, so they do run a lot of sales; prices are good when on sale. I also got attitude from meat manager when I asked for pack as advertised between 4-5# for deal (Great deal, buy meat,get a bunch of stuff free). All were 5.5#+.

J
Review №72

Only shopped there a couple times...they have some nice premade meals and decent fruit prices. Good spot to shop if you live on the west end of town and have a family...otherwise family dollar and chinese buffet is for me

Ki
Review №73

This place is a joke! The prices are absolutely outrageous and the store needs a makeover. The employees not only look miserable, but act it too! At least some of the customer service cashiers and line cashiers. The selection is terrible and I still can not get past the prices. They try to have a sale and mark up the original prices to make you think you are getting a deal. My grandparents used to shop there and I just dont know what happened. Walmart happened i suppose, but either way, the prices need to come way down because its said what they want for a box of cereal. I would rate it higher if the service was more friendly but maybe its the time I shop, but there is no reason for it. If you are going to be in this public service industry, expect that you are the face of the business you work for.

Ni
Review №74

They do check cashing. Like pay roll ect. Etc.

Pa
Review №75

The store isnt always packed so its easy to get in and out quickly

Ma
Review №76

Thank God for modern technology. Must have waited 10 minutes to purchase 3 items at the self checkout. What a progressive joke.

Jo
Review №77

Awesome time. Drove out in a big storm to cash my check. I get there 6:05. They have a sign out saying because of bad weather the service desk closes at 6:00. Lady was still behind the counter and kept saying she couldn’t help me, because I didn’t make it on time. When they closed early, less than 5 minutes ago. Only because of bad weather. Great customer service tops. Glad I drove out in bad weather. After checking online to see times closing times.

Sa
Review №78

I will not give them any stars! I have gone there several times, at least 5, and they never have pizza dough to make fresh pizza! They tell me 45 minutes because they dont have any dough thawed out!! Its not hard to take one out when you use one! Its not a difficult concept!!! Only gave them one star because couldnt post this with NO STARS!!!

Ma
Review №79

Busy place friendly helpful staff. Convenient the for the area. Small shopping plaza...good place for young adults and seniors to shop. parking lot needs work. Not very appealing.

Pa
Review №80

They have some descent prices and clean store

Jo
Review №81

Very pleased first time shopper moved from camillus

Da
Review №82

A great option for purchasing fuel. Ive always been able to count on low prices. Fuel islands are modern. The market is excellent also.

Gr
Review №83

Tops offers a number of products, that can be hard to find. They have a decent bakery, a pharmacy and lots of Italian food waiting to be enjoyed.

Sh
Review №84

The employees are very helpful and friendly. I have no problem with using scooter thru store. I wish they have a few more as at times not enough

Re
Review №85

I love Tops, been shopping here for years. They always have what I need. Good deals if you have the bonus card, if you dont have one, get one.

Ro
Review №86

Ok, but they never have enough cashiers

Ti
Review №87

I love shopping at tops market great place and employees are always smiling

Ke
Review №88

Had everything I needed, very narrow aisles though

Th
Review №89

Self check out extra slow. But gets the job done and plenty everything would need

jo
Review №90

Decent selections, decent prices

Je
Review №91

It was just so bad,the scanner would not work,on sale items it was ringing up regular price

Ma
Review №92

Tops is an exceptional store to shop in and to meet helpful and friendly people. The students who are employed there are polite and demonstrate strong work ethic. I thank the employees for their efforts and trustworthy characteristics.

He
Review №93

Great hometown grocery store. My mother worked there, I worked there, and I still recognize half of the staff from going there growing up. It is the grocery store I grew up on so it has a soft spot in my heart.

Aa
Review №94

Worst customer service Ive had in a LONG time. Guy behind the deli was literally rolling his eyes each time I ordered something else. So very rude.

Mo
Review №95

Worst cashier I have ever had to meet, rude, uncaring, glad the grocery and fresh teams did their jobs so well or would have just left my order right there on the belt.

cn
Review №96

Your avg or below super market.

Bl
Review №97

Had what we needed for the Birthday party! Quick run in and shop & get on the road trip. Thanks.

Cl
Review №98

I would like to start by saying that this is the first time that I have ever done this, and that I have been a TopsShopper for years.So my wife says “ Let’s stop at Tops in Auburn I need a few things”Okay dear “They have Pepsi on sale and I need a few things too.”Obviously we go, Can’t find a couple of things stop at the desk by the cashiers to ask,The young woman standing there is on her cell phone and after several minutes doesn’t even acknowledge us.“Let’s just go with what we have” Go the the self check out, I need to get the young man who is attendingTo allow me to enter my phone number, after my Pepsi rang up at $7.49 a six pack (it was buy threeFor $10.00) and other annoying interactions with their automated check out, I tried again to get the attendants attention, guess what?,! he was on the phone and couldn’t be bothered.I payed the bill an left with my $30 of Pepsi and my other items. Pretty sure I am not going back.

Ki
Review №99

Reasonable prices, clean and everyone is friendly

Di
Review №100

ATM easy to find. Clean store. Well organized.

Information
100 Photos
100 Comments
4 Rating
  • Address:352 W Genesee St Rd, Auburn, NY 13021, United States
  • Site:http://topsmarkets.com/
  • Phone:+1 315-252-7995
Categories
  • Supermarket
  • Department store
  • Grocery store
Working hours
  • Monday:6AM–12AM
  • Tuesday:6AM–12AM
  • Wednesday:6AM–12AM
  • Thursday:6AM–12AM
  • Friday:6AM–12AM
  • Saturday:6AM–12AM
  • Sunday:6AM–12AM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Highlights
  • Great produce:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Check cashing:Yes
Planning
  • Quick visit:Yes
Similar organizations