Rented for a graduation party, everything went smoothly. The guys who dropped off/ picked up were professional and friendly. Arrived during times specified, called day prior for a double check. Would use again for sure.
The staff st TR Auburn were so helpful!I needed a concrete drill... that was huge and unwieldy for this grey haired lady. The crew helped me to select a smaller tool and demonstrated the procedure. They looked at each other and one young man offered to do it for me! Awesome!! Project complete 30 minutes door to door!! Thank you TR! Youre amazing💕
The gentlemen at Taylor Rental were a huge help to us when our trailer popped off in front of their business! They came out and helped us get off the road and into safety. Furthermore, offered any assistance they possibly could to help us get on our way. Thank you for your quick response and all of you help!
Rented a boom lift cost me 300 dollars. When I picked it up the girl at the front desk was super rude. The young man that walked me through it was a nice kid. Got it home and it locked itself out and the store had already closed took me 4 hours but finally with the internet help I got it going again but by then it was late and I had to work in the morning and had to have the unit back after work the following day. So I basically paid them 300 for nothing. Now I understand it wasnt something they did. And I could have maybe chosen to get it on a weekend but I needed it right then. When i returned it the following day I explained what had happened. The gentleman was actually nice said he would forward the information to the owner and let him make a call on whether or not to refund part of or all the money and I never heard another word back. I have rented numerous things from them. But this will be the last time. I will take my business and probably everyone I knows business elsewhere.
Rented a tractor and trailer. Spent 40 minutes in the yard getting loaded, was told that they would be open for a return and they were not. We literally called and said that we were on our way and was told we had nothing to worry about.The following morning we returned with tractor just to sit in the yard for another 30 minutes getting the trailer unhooked and tractor returned.All and all there has to be some where else in town to rent equipment.———-Same day the management reached out to not just correct but take responsibility. A lot is to be said for a business willing to look into and take ownership. No problem at all giving them a second shot. Management is paying attention and that’s important.
We rented a cotton candy machine from Taylor rental, and it was such an easy process! Everyone I talked to was very nice and helpful. We will definitely be renting from them in the future.
Taylor Rental is a great place to rent equipment and a great bunch of people running it
My mom reserved some table cloths for us and my fiancé went to pick them up and the lady was completely rude to him when he as asking about a table. They charged us 300 plus dollars for table cloths that let me say we’re not even what we wanted. They gave us some round some long and some chair covers. My mom called them and they brought us 2 more but claimed they only had 8 and said they gave all they had which wasn’t right and they were one round and one yellow stained looked like pee on it.. They didn’t even give us a receipt for any of this. And when the lady was carrying out the table she hit my fiancé in the shin causing it to bleed and all she had to say was that’s what she has been trying to as the top of the table fell and hit him in the shin.. I paid all this money and wasn’t even able to use the stuff because it was wrong..
Rented a floor sander that quit half way thru the job . I had it rented for 24 hours . Picked it up at 2:30 in the afternoon it quite working at 7:00 I was three quarters of the way done and they were closed . I called them in the morning and they said bring it back we will swap it with the other one they had . I am thinking ok great I have to make another trip but fair enough. here is the thing, the job would have been done and over if it would not have quite working . Now they want to charge me 4 hours to take the other sander to finish the job the first one was unable too . When I talked to Tiffany the manager she said they plugged the first one in and worked fine . I can tell you it did not It slowly lost power and got hot as we were using it and then it quit . I tried a different outlet thinking maybe I blew a fuse still wouldnt work . I would avoid these people if you have other options the customer service is awful .
Ben, Natalie and the crew are the best to work with. They have about anything you need and are always willing to bend over backwards to help you out in any way. Im always happy to do business with them!
Ben Smaltz and his staff exceeded all of my expectations with prompt and efficient service
Made and sent a large order of balloons on short notice! The quality of the balloons was great and the service was very friendly. Would definitely recommend them for any party needs in the future!
Katelyn was wonderful in putting together the decorations for my sons wedding rehearsal dinner! The theme was Country/Elegant, and it was just that! Her decoration sense and style exceeded my expectations! The evening was beautiful! Thank you Katelyn for helping this single mom make a beautiful memory for my son and his new wife!!! A year later I called on Katelyn again for decorating MY wedding reception! Small sweet and elegant, it was just the perfect touch to the end of a perfect day! Thank you Katelyn!!!
Ive rented equipment from here on multiple occasions for projects were doing. The staff is always friendly and helpful. They make renting equipment easy and painless. Rental fees are affordable.
Awesome customer service! Bought a Dixie Chopper from them over 10 years ago and have had it serviced there every year since. Had my first issue with this mower and they picked it up in the morning and returned it ready to go in the afternoon. I highly recommend Taylor Rental in Auburn.
Lauren crowl is my daughter and Katelyn was her wedding planner. We have known Katelyn for many years and she definitely is in the right business. Party planning. I couldnt of asked for a more beautiful wedding reception. Everything was perfect. She did an amazing job with Laurens wishes.
Everyone was very helpful to make the equipment rental process smooth. Bob and Reese where very helpful during the drop off. They took the time to walk me through the equipment so that I felt comfortable running it on my own! Thank you!
Last year I had to rent a Portajohn for an event and didnt know who to call so I used a national number. They contracted to Taylor rental for the job and they were phenomenal. So now I call them directly! Highly recommend them!
Had scheduled to rent a floor sander last Saturday, the weekend of the snow storm. They called me saying I could pick it up Friday so I wont have to be out driving on Saturday and wanted to make sure I was safe. That is excellent business and shows they really care!
Taylor Rental in Auburn is the only rental store that I will use or go to. They have the best equipment and they have the best repairman. Bob Kester takes the time to make sure your equipment is fully repaired and hell take the time to explain to you what went wrong and how to prevent any other mishaps from happening. What a great team and very highly recommended
We used Taylor Rental for our wedding reception. We worked with Natalie Taylor and I dont know how I would have gotten through that day without her. I would highly recommend Taylor Rental to anyone who is planning an event and especially for a wedding. Thank you again for all your handwork and I will definitely use you guys again in the future!
Nice, helpful friendly people work here!
I cant thank Katelyn enough for all the time and effort she put into my wedding. She was there the entire step of the way and she sure has a passion for what she does! She goes above and beyond to make your special day unforgettable!!
Love this company! Great place for any kind of party decor. Katie is great to work with. Highly recommended!!!
Great service from the staff at Taylor Rental. I utilize Taylor Rental often and have always received outstanding service and quality products. From equipment rental, party supplies and equipment repair to bed lining of my truck, Taylor Rental has consistently exceeded my expectations.
Extremely helpful staff, very knowledgeable about the equipment, and helped me with loading and unloading.
Thank you for everything, Great rental company.
Kate and the rest of the staff at Taylor Rental are always professional and have a great eye for what they do. Doing photography I know that when I walk into a wedding decorates by them it will be beautiful and I always have great results when I work with them for other photo shoots.
Taylor Rental in Auburn is incredibly helpful. Even in circumstances that are difficult, the team steps up to do all in their power to make it right. I highly recommend using them for all rental needs.
Katelyn is an amazing worker. She goes above and beyond for her customers and her staff. Absolutely amazing service.
Best price on Drain snake rental
Reece is such a great helper. He will help you with anything you need!
We rented a tiller too use we paid too use it 24 hours we got it at 4:00pm Wednesday May 13 and returned it Thursday May 14 at 11:00 am and were not given the deposit back (it was only $20) because we didn’t bring it back at 8 or 9 am I guess they don’t really rent things out for 24 hours cuz we returned it well before the 24 hour limit (which would of been 4 pm )
Good place to get things you dont want to buy.
Mechanic Bob in the repair shop did a great job of troubleshooting and fixing my Dixie Chopper.
I am a 62 yr old woman, i was looking for a concrete floor stripper, i tried a buffer at Taylor rental with grit paper to see if paint would come off, it did not, Taylor rental took the time to help me and unload and load, they also took back tools i rental for the day and could not use full refund, they were curtious both Auburn and Ft Wayne stores,, A CLEAN RENTAL STORE READY TO MEET ALL YOUR NEEDS, I FOUND THE TOOLS TO BE very clean and ready to use and very reasonable in costgive them a call 925-3000 and yes thank God they support the RFRAThe mission of the 1st Amendment Partnership is to promote and protect religious freedom for people of all faiths. We represent the common voice of our partnering faith communities that encompass over 120 million Americans. We focus on public policies and education that recognize the profound contribution of faith and religious freedom to the common good.
Great staff . good employer. Bob Kester is one of the best mower repairman I know .
Rented through Taylor last week, had issues with Penske, but the owner of Taylor contacted us and offered excellent customer service. Makes a difference when you get good service!
Had to rent a mower while mine is in the shop. Great service and assistance from beginning to end.
Taylor Rental decorated for my rehearsal dinner and it was GORGEOUS! Love love love!
I needed some porta-potties in the middle of the night for work (we had a water problem). So, I emailed the address listed on their webpage for emergencies, thinking there is no way I can get potties tonight........... especially via email. Sure enough the owner called me right back! He personally and happily delivered two sparkling clean potties in about 30 minutes. Wow, what great service! Had he not brought them out that night, we would have had to cancel production at the plant. Taylor Rental understood our need and filled it. Thank you!
Kate is the sweetest help Ive ever experienced . Very helpful!!!
Excellent service and rented tools were in good condition.
Bob Kester is great!! I trust Bob and his team will all my Dixie Chopper and other small engine repair and service needs.
Very friendly and helpful staff. Very professional know what theyre doing.
Customer service is top notch.
We rented a piece of lawn equipment from Taylor Rental in Auburn, IN. We had some bad communication on the initial order but they made it 110% correct in the end.
We have a Dixie Chopper that has had a problem with the switch that controls getting off and on while running. Bob Kester took some time but got the problem solved. We are so glad its finally fixed! Thank you. 🙂
Super friendly and helpful service
People are really helpful
It is a great rental place
Always a great experience!!!
Very helpful and friendly