This guy name Byron Price at the Idaho Falls store helped us tonight. He was awesome. Knowledgeable, helpful, professional and really went over and above the call of duty. Customer service is rare these days and he really made the experience enjoyable. He listened and showed us exactly what we were looking for. Didn’t waste our time. If you are needing furniture in Idaho Falls definitely go see him.

We were able to look around without a single contact for the duration. Good or bad? The furniture was beautiful and we did enjoy the atmosphere. Good quality and a god selection.

Angie was our person. We went in just to look. She was very helpful and very happy to help us. She answered all our questions and even had some suggestions of her own. We brought a living room bedroom, dinning room, and with Denver mattress right there We hot the mattress too.Thank you Angie

So easy and quick to find all kinds of wonderful items to take home. Angie is an excellent salesperson. She always made us feel taken care of but not smothered. Will definitely shop there again.

First, we had a great experience the end of last year. We purchased our couch and dining set. We decided to go back in February to purchase our first ever bedroom set. This was our experience...We purchased the full bedroom set (bed frame/headboard, dresser, chest and two night stands) the middle of February. The salesman said he would call us weekly to update us on the status of our order. He never called us! I had to reach out to him every 2-3 weeks just to find out what was going on. We were initially told it would be end of March or first of April when they would arrive. They didnt arrive until the middle of May.The delivery crew was less than helpful. Unknown to me, they didnt screw all the bolts etc into the frame completely. The bed frame wobbled excessively until I took my Allen Wrench to it and finished securing it. The dresser was not in complete working order. One of the drawers didnt open. When I asked, the delivery crew said they saw that at the warehouse and that they would need to order a new one and then do a follow-up delivery to replace the dresser.I called the store a couple of weeks later to find out an estimated delivery for the second dresser. They hadnt even ordered the replacement! The item was then ordered and I was told that it would be here the middle of July...something I ordered in February taking that long to finish getting to me.The item arrived and I was set up with a delivery last week. I made sure that my wife and I were home for the delivery which never came. I called the store and they showed that we were supposed to have it delivered but the warehouse didnt show that. It was mid afternoon but they couldnt deliver it that day because the truck had already made it back to the warehouse. They set me up with another delivery date (today) a week later and offered $100 for our inconvenience.I guess my opinion and business is really only worth so little to the company. We will not return to do business with Furniture Row EVER! The bedroom set is beautiful and seems very sturdy...but the customer service was horrible. I dont know if the 1 Star rating is even worth it with how our experience has been.

I enjoyed working with Jaimie for my furniture purchase. He kindly answered all of our questions. My daughter and I both made purchases and his explanations helped us to make wise purchases.

We have been waiting for our new couch for awhile now. Went in on Saturday to find something to use while we wait. Ashley was so helpful. She is very nice. We found something we liked and she helped load it up. When you go in ask for Ashley you wont be sorry.

Great to work with Jamie. Knowledgeable, personable and professional.

A great experience. Easy, fast and the furniture is great quality.

AshleyKaye was very pleasant to work with. She was patience and very knowledgeable about the product we where shopping for. Even after she took the time to help me at the store I let her know we need to think it over she had the same smile from beginning to end. Called in and place order with her over phone. Thank you AshleyKaye. Keep up the great work!

Very friendly helped us with our purchase in a timely manner.

Good prices and selection and very friendly service. The leather sectional we bought from them about 8 years ago is still great.

Byron is the best! He is always so friendly his smile and laughter is contagious. Every time we come in we look forward to catching up with Byron while shopping.

Jose was great! No pressure. Answered all our questions and was upfront with delivery options and supply chain delivery common these days that effect delivery.

Byron was very helpful and knowledgeable. This was the second time he assisted us and weve enjoyed our interactions very much. He was helpful and a good salesman.

Angie was an awesome person to work with!! So cool! I’d definitely go back and buy some more stuff through her! The store had good amount of quality and availability of products. Which was a plus for me on this day!

Went in looking for an end table or accent piece, instead found a small bar that was perfect! Ashley and the team were great!

I give Jose 5 stars was very helpful and knowledgeable about what he was selling, thank you for assisting us when we came in.

Worst experience buying furniture ever, bought my sofa and love seat in march waited months for delivery only sofa came love seat was damaged. Was told they would reorder and to wait till August. Wife called yesterday and was told no delivery until September. Manager was very indifferent his exact words were what do you want me to do? I am ready to get a chair and sit on the sidewalk with a sign that say shop elsewhere. WORST EXPERIENCE EVER.!!!

Went to look for a rocking chair and a new bed set with a good friend of mine and we walked around the store about 3 or 4 times without anyone coming up to us and asking us if we wanted help. we had seen multiple employees standing around not doing anything or talking with other employees and not a single one helped us, we went in there planning on buying and decided that due to the terrible customer service we would be taking our business elsewhere.

Jose was great. Worked to get us what we wanted. Great service!

Super easy. I went in, had a very nice young man help me, he listened to me and looked for what I wanted, we found the chairs, ordered them, and I was out in about 30 minutes. Ill be back.

Byron was the absolute best!! Showed us what we asked about and let us look on our own. Was not pushy and we got amazing couches 😀

They were very nice and helpful and didnt mind our grandkids being with us.

Great friendly staff. Not pushy. A++++

It was our first time at Furniture Row. Our salesman, Byron was great. He let us take our time and when we had questions, he had the answers. We ended up getting a whole living room for the price of one piece at the other places we had looked. We found exactly what we were looking for. Great choices at an awesome price!!

Jose was very knowledgeable, made us feel very comfortable, and helped us through our purchase without pressuring us. He ran various versions of what we thought we wanted until we found the perfect sectional. Also, the quality and quantity of options at this store was impressive.

So helpful and worked with us until I was really satisfied with the bed I wanted. A big thank you to our sales man. He was what people always hope to help them

Byron was excellent about helping me find exactly what I wanted and in the price range I wanted. Win definitely so here again.

Jose was very knowledgeable and friendly. Made sure we knew exactly what we were getting and helped find what we were looking for. Would absolutely go back!

Byron was great! He did a wonderful job helping us with our purchase!

Great staff, super friendly and helpful without being pushy. Byron is the best!

Ashley was wonderful ! Very helpful and informative . I could not have asked for a better sales person ! She exceeded all my needs and concerns with my upcoming move . She was also very personable, which is always a plus in my eyes!!

Heather was very helpful in helping us find a recliner that was workable for us.

Always excellent and prompt service with Furniture Row staff, excellent product, hard to go wrong!

Marcy was very helpful finding us a kitchen dinette set within our price range. Highly recommend using furniture row!

Everyone we spoke with was super kind and professional. They answered all my questions and were able to help me order our new living room furniture!

Everyone there was incredibly helpful and gave us the space we needed to make decisions. They werent about high pressure sales, they listened to our wants, needs and concerns. All of these reasons keep us coming back for our home furnishing needs.

We could not have asked for better service. We needed a lift chair and they went above and beyond to help us. Would definitely refer the Idaho Falls Furniture Row.....

Jamie was awesome, gave us the space we needed and helped when we asked.

Went looking for a dining set to replace one that I had to take back to another store due to it arrived defective after waiting 12 weeks to recieve it so I was very disappointed and didnt expected to find anything in stock. Walked in and with in a few minutes met Bryron at Furniture Row. He was absolutely amazing to work with and totally made my day! Found the best dining set! And he made the price/ deal the most amazing ever! My whole day, week and month was made. Thank you so much Byron!!

Good shopping experience. Reasonable prices and nice salesman. I recommend highly.

Great deal on a fantastic couch and recliner for the living room. Staff at the location was outstanding. Will do business again!

We spent a long time making sure we were making the right choice, and the salesman was very patient. We were buying a theater group, and we liked the many configurations that were available. Also we loved the comfort of the pieces, and that it came with adjustable neck and lumbar.

The sales person was knowledgeable. Professional and we were able to find what we wanted. The only down side was the long wait before we will receive what we ordered.

Excellent customer service!Clifton was courteous,answering all our questions and provided an exceptional shopping experience!Thank you

Thank you Jamie for the awesome customer service and knowledgeable input.

Just bought a bedroom set, our first in 28 years of marriage, and we couldn’t have asked for a more pleasant, smooth experience. Jamie helped us and he was so pleasant and informative of all the details of financing and how all the savings worked. This is a fantastic place to get furniture! Best experience in the city!

I’ve gone in to look at a kitchen table over the last week and settled on a table. I excitedly went in to purchase it today and the associate was warm and friendly. Great team with unequaled knowledge. Thanks for everything!

Helpful, knowledgeable salesman! He gave us space to look as we wanted and attention when we needed it.

Theres a lot of stuff in the store to look at but nothing you can buy and take home. You might as well be ordering off the internet because it takes just as long to get your furniture here as it would if you were waiting for it to come to the door by snail mail. The sales people have nothing to sell.

Associate was helpful, knowledgeable, and wasn’t pushy. A little bit more than what we wanted to spend, but I think we are paying for quality. :-)

Ok service, we were in the store for about 15 minutes before an associate introduced themselves, we were shopping for high quality, solid wood furniture. The furniture on display was of lower quality and fit and finish really wasnt there. The prices seemed on the higher side for compatible low end furniture from other stores.

Love furniture row. Emoyees are fabulous, feels like family.Angie is amazing, Byron too. 😁

Byron was AWESOME !! Found what we needed at a great price!

The staff was very helpful and directed us to the best options. Then he helped us to the car with our purchase. Very personable

Angie was not overbearing and allowed us to take our time and was very helpful in arranging delivery of the items we chose. Great experience with quality furniture alongside great prices!

They where attentive but not overbearing.

I have had great service every time I have been to Furniture Row. Today Shauna was so attentive and helped me find what I was looking for. In the past years Byron has been incredible. They have earned my business.

We have purchased several pieces of furniture from Furniture Row in the past and have had excellent service and the quality of the furnishings has been great.

Ashley was wonderful she provided super service.... Thank you Ashley!!!

All was a great conversation and experience

Angie Castillo was amazingly helpful and helped me pick out the perfect furniture for my new home!

Super easy purchase. Beautiful couch and way more comfortable than expected.

Spencer did an amazing jobHe was very professional and knowledgeable. He took the time to make sure all my questions were answered and helped me find the perfect furniture for my needs.

I have always had a great experience with Furniture Row. Jamie is the best at helping us.

Ive always enjoyed shopping at furniture row. I have purchased several things from here. The sales floor workers are there to help you but theyre never in your face pressuring you into buying anything or up selling you or anything like that. They have quality furniture and the prices seem reasonable. I definitely would recommend this place :)

Large selection of furniture at reasonable prices. Salesperson was accommodating without being pushy. I found what I wanted. Overall pleasant experience.

The process was super easy. The salesman was very personable and sweet and treated us like a family member! 🤗

We went in there in July, spent over $4200 on a power reclining sofa and loveseat, new rug and a table. It was delivered great, customer support was great. However, about 2 weeks after we got them, the light up cup holders no longer light up. They sent a tech out, we were told they werent sure what was wrong and they would have the store contact us. After 2 weeks of waiting, and not hearing anything, we called them. They told us the cup holders had to be replaced, and asked if we wanted them to order them. So, they did order them. Its been well over a month, we have called them, no one seems to want to deal with the problem, no one seems to know anything about them, other than they were ordered. No one wants to return calls. On top of that, they want to CHARGE us to fix something that is under warranty. This has to be a joke, but, then again, it is 2020. We shall see what happens*** UPDATE 1/12/20.... I have contacted Corporates Customer Care....no real response from them other than, we will look into it. Apparently, there is NO way to contact the manufacturer of the parts, so no one is sure when or even if it will be replaced. At this point in time, I will take legal action as Furniture Row is failing to fix something that is under warranty. Pure negligence on their part.***

Jose showed me flex steel couches in Gray and told me the features. Then they let me and my husband spend time sitting each piece we were considering. So when I went back to purchase the product Jose already knew what we wanted and got it written up and ordered. Very friendly and helpful. Not pushy. Lots of patience. Really like that.

Great Customer Service. I would definitely recommend shopping there :-)

Horrible. Completely bad customer service and prices. Also our bed we ordered didn’t have one of the pieces nailed on. We didn’t find this out till a while after because we had it delivered and the crew assembling it I guess decided to not tell us they ran out of screws and just put the board there... save yourself the trouble

Nice place, good furniture.

Our experience was very positive. The salesperson, Seth was very pleasant and knowledgeable of his products.

Both Furniture Tow and their delivery guys are amazing. The quality of their stuff is great.... if there is an issue, they take care of it right away. I highly recommend them. Thank you for all our amazing stuff.

Great selection and service. Angie was genuine, courteous, and professional, and helped us choose a sectional style and configuration that perfectly suits our needs.Sadly, delivery of the unit we purchased is delayed for FOUR MONTHS due to the COVID-19 enhanced unemployment benefits that enable previously furloughed assembly workers in Denver to bring home higher pay by staying home while smoking up their hippie lettuce. Seems “Economic Stimulus” can also be a euphemism for “Proletarian Indolence.”

I really appreciate the young lady who sold me my furniture, I apologize Ive forgotten her name..but she was so helpful and informative..she helped me map out my living room and demonstrated the remote features on the reclining chairs..she went the extra mile..thank you and thanks Furniture Row! Connie shirley

We just bought a house here in Ammon and needed a new dining room table. We decided to try Furniture Row and we were extremely pleased with the dining tables we saw ... we narrowed 5 down to 1 and are so thrilled with our purchase and can’t wait to see it in our new home!!!! The sales people are not pushy, they’re very polite and helpful! And there was a Veterans Day Sale going and since my husband is a Veteran that meant a lot to us both!

Overall, I had a good experience. My sales person, Shauna was great to work with and she even came in on her day off to sell me my couch. The other sales associates I came across seemed very standoffish and didn’t seem to have much interest in why I was there. If you buy from Furniture Row, Shauna’s your girl. The long wait for your furniture is frustrating but it seems like that’s the case no matter where you buy.

Great experience and friendly staff.

Jamie was professional, knowledgeable, friendly, and down-to-earth. He was very patient with our energetic children while assisting us. I highly recommend using him.

Jose was great to work with and very knowledgeable about different features on the couch sets. After 2- hours we decided on one and ordered it. Great payment options and customer service

Great selection. Jamie, our salesman, was great and gave us numerous options. He made it easy to make a decision to purchase.

Byron is great to work with. Informative, knowledgeable and gave us space to consider our options.

Byron was so helpful and a wonderful communicator!I plan to go back and furnish my whole house from him!

Friendly service, though at times a bit misleading. Good quality furniture ( with some dirty spots). Excellent selection.

My wife and I came here twice to look for barstools for our new house. Both times we came Angie helped us out and really made an effort to find what we were looking for! She was very attentive and kind!

I was very pleased with my experience with Furniture Row. It was my first time shopping at the store. Jamie greeted me upon arrival and was willing to help and answer any questions I had. Jamie was friendly, courteous and professional. Jamie completed the sale of the merchandise I selected and placed them in my vehicle. I would absolutely recommend that my family and friends shop at Furniture Row! I feel I got quality merchandise at super prices!

Great ace to find all types of bed sets.

We enjoyed working with Byron. He is so friendly, fun and patient. We did not feel like he pressured us into our purchase. He let us run our own show and answered all of our questions.Walking into the store I told my husband to not get his hopes up on anything we found in this store, as I assumed everything would be out of our budget. After visiting several other stores I was blow away when we were returning to this store to make our purchase. Definitely go check them out.

Great service. Very friendly employees. It was a very pleasant experience!😁

Jamie was very helpful and very patient and informative. Thank you.

Excellent customer service from Angie at the Idaho Falls location.

Byron was an awesome salesman who listened to what I wanted and directed me to just the right thing. Great personality and sense of humor! Byron made shopping fun and made sure I got the best price!

I walked in and found exactly what I needed for a great price. No pressure sales, but super helpful! 10/10 recommend.

Spencer was more than helpful with the purchase of my ottoman. Got a great deal, too! Highly recommend

Friendly staff. Helpful. Knowledgeable. Beautiful furniture! Great price. Great quality. I love how they ship for free!

Jose was great to work with. The only problem I experienced was a big delay in delivery.

Spencer was very helpful and friendly. He helped me shop some great deals with no buy pressure. All around, a great experience.