We needed our dishwasher replaced through our Sears warranty. An associate showed us where the dishwashers were and answered some basic questions and left us alone, which was fine because we definitely needed some time to think and compare. We ended up going with a Samsung dishwasher. We got help with the rest of the purchase with the store manager who was realistic with us about our needs, because we almost went with the Bosch dishwasher and the manager made sure to let us know that those are a European brand that only uses cold water to clean and being Middle Eastern it wont clean the types of food we eat. The manager was knowledgeable about the products we looked at, and patient with us as well since we had to call the warranty department as well during our visit.

Good bargain prices

This Store is going out of business. Decent while it lasted although you could periodically find stuff on the shelf that never sold for two decades; rubber gloves that turned to dust for instance - that was an interesting experience. Employees were always nice.

Tried to order an appliance. After research by the salesperson, a unit was found that could be delivered when needed. The next day I was called and told delivery could not be done until the next week. Spoke with the store manager who informed me he found another unit. When no call was received the night before delivery, I had to call the warehouse myself. They informed me there was no delivery to be made. I returned to the store the next day and they told me they could not issue a return and gave me a printout from the warehouse saying the order was cancelled. A week later, the charges are still on my account and I had to file a dispute with the bank to have then pursue the return. All along with the multiple customer service people I spoke with, no one could explain why the store didn’t issue the return when they knew they couldn’t deliver. Horrible, horrible service. Went to Maytag, had the unit I wanted and it was delivered the next day. NO problems. Wake up Sears, lost yet another customer.By the way, very professional that the area manager posted his own positive review. Compensating are we?

Went to your store to buy a washer and dryer, and Carla helped us. Best customer service ever! She was very knowledgeable and just a very sweet person. Just wanted to give her a good review very helpful! Thank you Carla

Was a quick visit to get some tools. The place was clean with plenty of parking. I like the limited size of it with a focus on tools and some appliances. The staff was friendly. I did have some trouble finding the items I was looking for as they seemed to have similar items at 2 different locations.

Recognized as 2014 Premier Store. Completely remodeled and renovated to serve the customers better. New Management in place with highly trained and motivated employees with focus on CONNECT culture. The store manager has hired some of the good Sears employees from Alsip and Orland Park Stores that were unfortunately closed last year. Sears Price Matching policies and Price Guarantees along with Shop Your Way Rewards makes it even greater way to save at this Sears location.

Horrible customer service. Sears used to have a no hassle return policy. I couldnt return an item i got less than 24 hrs earlier and the cashier even remembered me. I did misplace my receipt, but really, one day and they even remembered me. I was told they can use the card I purchased on. I gave them the card and it did not come up. I was offered a gift card (for a business that is disappearing), but wont be back so whats the use. Good thing home depot & lowes are across the street. When I got home, i checked my card on line and sure enough, I did use the card I gave the manager, I also noticed the gift card offered was for less then 1/2 what I paid. I went back on Monday, saw a different person, got a full refund on my card in less than 5 minutes. I still dont know if the manager on the weekend did not know what they were doing or was just plain trying to rip me off, but even after the full refund, still wont be back now that I can get my Craftsman tools at other retailers.

They dont even deserve 1 star. Id give them ZERO stars if possible. WORST PLACE EVER. Delivered our dryer damaged and have had to reschedule 3 times for delivery/install.This has been the WORST experience. We came on Thanksgiving to order our new washer and dryer because it was a great price. We set up the delivery date and thought that everything would be fine. THEN when they came to deliver they said that the hoses they had wouldnt reach (you could connect TWO hoses together to make it long enough) so they left. We THEN had to RESCHEDULE A DELIVERY DATE FOR TWO WEEKS LATER. They said that they would be there at 7:45am. They DID NOT COME UNTIL 8:30. My husband had to leave work to be there for the delivery. The dryer was DAMAGED and the original guy who came to deliver failed to tell us that we needed TWO HOSES. So now we have to reschedule for yet another time. This business seriously sucks. I cannot believe this is how you run a business/treat your customers. We have bent over backwards to get these washers and dryers delivered/installed.This will be the last time that we order from Sears for any appliances and I will tell everyone not to shop here.

Had a great experience buying new washer/dryer. Salesperson also explained each feature and gave great tips.

Purchased a Samsung washer after the saleswoman verified it would fit with the pedestal we already had. Well, surprise, it DID NOT FIT. Called the store and left message for the store manager, Kevin, to call us. That was three days ago. Havent heard from him. Wrote to corporate, they said to call store manager. And around and around it goes! We are senior citizens and it is very difficult to remove the clothes from the washer because it is so low without the pedestal. I guess they get your money and are done with you.

I went to exchange a rachet and the honor the Craftsman warranty. Definitely would recommend this place

Good location, great customer.service.

Sears Hardware future looks a little bleak. They need to step it up and put more items on the floor, like tvs. Its a shame because were loosing the great personal one on one service from smaller stores in America. We already lost most of the Ma & Pa stores to the big box stores.

Went in just window shopping. Nice appliances (Kenmore elite) just as of now extended warranty is only available at 1y due to unknown future of sears.

Big store with good assortments of merchandise. Friendly associates. Good location .

Small store but very good and cheaper prices for home appliances and employees were friendly.

Sad to see it go!!! Gonna really miss this place!!! To bad Sears owner ship. Does not know what the hell they are doing!!! They really ruined a Great Proud company!!! One that I can say honestly. That Ive been a customer for over 40 years!!! Now it is all gone!!! Sad for the Sears name!!! But mostly for the Proud employees!!! This was the last of any kind of Sears store. Now anywhere near me!!! This one star rating is for ownership!!!! Not the employees or the merchandise!!!! Shame on ownership!!! You all SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Most magnificent place ive ever been in. great staff, great service. All in all great store 10/10 would go again.

Finding someone on automotive can be challenging. Yes, I did go to the automotive lobby and office was empty. I had to go to checkout in the main area. I just wanted to purchase a riding mower battery. Once inside a sales rep kept telling me he thinks I have to buy the battery in automotive area. I advised I tried and no one was around. I informed the sales rep that myself and several other customers were wanting assistance in automotive and no one could be found...even in the lobby. The sales rep in the main floor area seem annoyed that I wanted to buy a battery and kept referring about how I might need to have the automotive dept check me out. Are you kidding, its just a riding mower battery. The sales rep kept stalling and referring to the automotive dept. Finally after 10 mins of talking with the main floor rep at the checkout counter, he checked me out. I almost said forget it and Ill go to home depot to buy a battery. Something that should have been a 5 min process took 20 mins.

Just purchased a $4,200 Smart Refrigerator for &1,700.I love this store!

Called me in morning and said order ready for pick up. I go in the evening and they like your order is not here.Sears really sucks. Order was placed 2 months ago and they charged it back then for it.Im glad sears is bank corrupt. They deserve it. Customer service, online all sucks.UPDATE: Email twice to so called Sales Manager, Never got any Response. This review is not Changing. Its Dec 4th, Three items were Ordered on Sept 29, and suppose to be available on Nov 29th, Received email yesterday that one item is available for pick up...Are you kidding me.

Great place. Staff is very knowledgeable and if they dont know they ... know where to go, and who to talk to.

Staff helpful and they had what I needed but the store is run down.

Picked up a storage seat. Guy was crabby. An mad he was at work. Mb time to look gor for a new job. Asked about curbside pick up. Like it says in ap. He said we dont offer that. I said it shows on the app. Thats it available at this store. He looked at ne an walked off

Three store is closing in a couple days. Everything is marked down. Not much left.

Good service. Its just sad walking into Sears these days. Its a shell of its former self

Great deals here. Today is their last day in operation though.

So sad another iconic store going out of business.

Terrible service. Wouldn’t warranty my Craftsman torque wrench without the receipt even though they have it on their system under my phone number. Someone needs to teach that balding Asian bulldog how to speak to customers. Now I’m just glad Sears is closing down.

Drove from Chicago for a grill, back home found out it was damaged, called to ask abou exchanging for the same, they said yes and that they had in stock, drove back, oops, actually not.Mr. Koeling, I think posting a five star review yourself is a conflict of interest, youre the territory sales manager.

FRIENDLY, KNOWLEDGABLE AND COURTEOUS SERVICE.NOT PRESSURED TO MAKE A IMMEDIATE DECISION.

Good stuff of tools with brand name and always I found stuff on discount

Beware as eyeballing the accuracy of machining keys or other parts is not a known form of quality control.Tried to have some keys made, they didnt work at all. The staff tried to eyeball the accuracy and replaced one. Of course it didnt work either. This staff was trying to convince us that their eyes can see what no one else can. The staff should buy a car where the parts where all made and checked by eyeballing, see if it works.

Just left there (5:30pm) didn’t see another customer until I was leaving.Two mature salesmen standing there shooting the breeze.One young guy sitting down at Customer service on his phone; no one ever asked if I needed help.I needed light bulbs for my Liftmaster garage opener, the Rough Service; didn’t see it so I left those caring employees.

Store is closing. Very scanty last day is July 17th.

Horrible customer service on the phone . When I called if they have some item, lady answered the phone and said that she will connect me to proper department. After holding for 15 min I never got connected.

I called the Sears home delivery service who directed my call to the new Manager of this location regarding a mixed up delivery from a different location. The Manager investigated the matter and the sale person called me to clarify the situation about the wrong order. He quickly offered to re-work the order and deliver the product next day. The new management is doing a great job.

Going out of business sale, good bargains...some items 80% off!

Tried to use their U-haul rental service. Reserved everything online. In the store they could not access the system despite pulling up my reservation. Then the employees proceeded to complain their computers and Internet havent been working for a month. Complete joke. Left without the rental and went across the street to Home Depot.

One of the employees sent me all the way to fox valley sears appliance parts store on Sunday. He gave me a card showing Sunday timing. Got there only to find it closed. Thanks for wasting my time. He should of checked first.

Great store love the people who work there!!

I love this place and I still buy Craftsman tools and thats why I was in a returning tools exchanging ones that were broke and they had what I needed the place is freaking awesome I hope Sears never goes out of business

Not much left unless you need specific hardware or an $800 snowblower.

Useless place they dont know anything...they all ask each other the questions in hopes that someone might have the answer,rude attitude would not go again....go else where and save yourself the hassle!!!

They were very helpful!

Staff very helpful,knowledgeable and courteous.

Chuck is the only one that knows what is going on in that store when you have instore pickup!!

Good shopping experience.

They had salt when noone else did during the ice storm.

Its OK for a quick trip.

Honestly, they dont even deserve 1 star. Customer service SUCKS and they dont price match prices from their own website even when the website CLEARLY did not say it was an online only price.

No help in store. Think they may be closing this location soon. Also, got double charged on credit card.

I hate false advertising and this place had it. I went in to go look for a dryer and the price displayed was NOT what the saleswoman said it was. She said it would be more for gas. So why dont they display that? SMH.

The staff was really nice.

Most of their products are really old at least 10 years an overpriced compared toddler stores

Going out of business sale...messy place.

Just dont ask the staff for specific details on the products. They make up stuff because they dont know what your talking about.

This store is closing, so everything is marked down.

This store is, sadly, closing. Its liquidating its inventory. Ive been going there for years and its the last vestige of Sears in the area. Its hard to see it go.

A little prisey for me and my Family.

Good service and attention for the costumer

You must go into the store with what you are really looking for. Staff has no patience with questions you may have about appliances. Even though their were few customers in store but not in that department. Went else where lost my business.

Found the o-ring I need.

Kenmore elite my favorite brand

Convenience and reasonable price

Lots of tools, like old Sears store.

Store is closing for good

This is a smaller Sears!

Friendly staff!

Pleasant