The employees are knowledgeable and pleasant. John was outstanding. My wait times have been very reasonable.

Ms forte and the others at this store are amazing. I can’t stress enough how professional and courteous the group in whole is. We were greeted at door on walk in. She is very knowledgeable about all products I was interested in and bought. If I could give more stars I would. Ms forte actually made my day better so if you read this ms forte thank you so much.

Great if you want phone or service. Not so great if you. Need technical advice lol. But very friendly staff. Lil slow on service. There system of getting to help consumers needs work. Not very efficient

I appreciate visiting this location because April B always provides top of the line customer service. She is always welcoming pleasant and enthusiastic about helping the customers. Thanks for being so exactly who you are and providing excellent customer service

The equipment is awesome, store was nice and they had everything we needed but the sales lady was rushing us because it was close to closing time she wouldn’t transfer our contacts because she said there were other customers waiting. I told her take care of the customers you have now and the rest can wait like we did. She absolutely would not transfer our contacts

Just moved here from Washington State where my data speeds were up to 100 Mbps on 5Ge. Since landing in the Shreveport area my speeds are around 1 Mbps.... It is literally unusable. Which makes it impossible to navigate our new hometown when your phones data cant load anything any time this century. I asked random people at Walmart what service they recommended. They couldnt really recommend any except that Verizon seems to at least work sometimes. What cesspit of hell have I landed in?

Very dissatisfied with customer service. Was in store yesterday purchasing my husband a phone. We also purchased me a iPad Air and an Apple Pencil. The sales rep gave me the 1st gen pencil and turns out I needed the 2nd gen. Went to return/exchange the pencil today and was told I would have to pay a restocking fee because I opened the box. I did NOT get the wrong pencil myself, the store rep did. I went off her “expertise”! Very upset over this. I should NOT have to pay a restocking fee due to their error

This att store is my favorite. Employees are always very knowledgeable, and friendly.10/10 on staffing!

I’ve been in this location several times in the past month to purchase new phones, so trade ins, transfer data from one phone to the other, etc. Every experience has been great! The employees are not only knowledgeable, but they’re friendly and efficient. If you need ATT service, THIS is your branch! Forte’ is our girl today...love her!❤️

Very costly for services but dependa on budget what one wants to spend nothig cheep any more now days go see them an get a phone

Excellent service. Great employee. Thanks much.

PEOPLE WORKING AT THIS STORE ARE HORRIBLE. IF YOU NEED REAL HELP, THEY WONT GIVE IT TO YOU.SIR, WE ONLY DO SALES HEREAFTER THE SALE, ITS BASICALLY F.U

Last week I went into this store and Mr John Cox helped me in so many ways. First he put me in contact with the right person to fix a over charges. Than he helped me with a new Phone and finally he made sure that I wasnt charged for a Phi e that was sent to me that I didnt ask for. John was amazing!!! Thank you and I wish you had more just like hi..

I was helped by Qiana Forte at the AT&T store on Airline Drive in Bossier City. She was friendly, knowledgeable and professional. Despite being very busy, all of the staff worked hard to help all customers in a timely manner. Qiana Forte was especially helpful and pleasant. She was great and even shared additional information about other plans and products!

Mrs.Tina is very helpful! Will most definitely recommend coming here if needed any questions answered. Would recommend talking to Mrs. Tina!!

The wait was short. The rep was efficient, friendly, and professional. I love my new photos me.

I went to this store looking for a blue iPhone but they did not have it. The rep stated that the store on Bert Kouns had it. I asked her was she sure and she said yes, and that she had just spoken to the store manager and they would have the color I needed. I drove 30 mins over to the Bert Kouns store just to find out they didnt have the phone nor had she spoken to the manager. Complete waste of my time, I wont be going here ever again.

He was great helping me with my phone..

Tina did an excellence job! You need more people as nice and considerate about customers other than just in and out services.

Very happy with the service at the AT&T store on Airline in Bossier city!

Stopped by the ATT Store on Airline Drive in Bossier City for a new device. We were greeted at the front door by Anthony. He logged us in and went to work on our request. I dont say this too often but, his customer service skills and professionalism were exceptional. I dont see that too often anymore. Anthony is very knowledgable on the products the store offers and he helped us select the perfect device. He reviewed our plan while we were there and helped us with cost saving options being offered currently. I will definately look him up next time I visit the store. The store was very clean, organized and comfortable as well. Great experience, Thanks.

Anthony and the manager Sheree were great. Me and my wife came on to get new phones. They assisted me and my wife get a new phone and was able to transfer our information from one phone to another. They did not once seem irritated and was very patient with us. We did trade in our old devices. Our experience was great. Thank you AT&T.

Bradley the manager at this location is the worst! I dont know if its because they know that your complain wont actually go anywhere, so they dont care.I had an issue and went back to the store to have it resolved, apparently, the customer service lady wasnt able to resolve my issue. I then spoke to Bradley the manager and he reassured me that my issue was taken care of. A week had passed and I realized the issue wasnt alone, I called the office and asked to speak with Bradley they said hes not at work, the next day I went to the store and sat in my car, and called the store, I asked for Badley she asked who I was when I told her my name she told Bradley and Bradley told her to tell me that he wasnt in the office. I couldve seen the entire conversion with them both. I will never go back to that store and I cant wait to switch.

Tina and Tonchelle went out of their way to help me. I had phone issues and they took their time to help me fix it and to make sure I understood. Please visit the Airline Drive location and let them know we are happy they are there in these tough times. Thank you again for these ladies.

I went to the Airline Dr store in Bossier City on a Friday @ 6pm the gentleman was Friendly yet professional and very fast at activating my new phone and helping me put the screen protector on and I didnt even buy it from them so that was a shocker. I walked in and was finished in probably less than 10 if not 5 minutes. Very happy with my visit...thank you

So I came into the store one afternoon frustrated and about ready to cancel my family’s service for our 3 cell lines, an iPad, and cable/internet. I came in and was promptly greeted by a representative named Kenyasha. She was friendly and listened to my issues attentively. Kenyasha was understanding and extremely knowledgeable not just about the store’s products but also the way each service operated. She was able to correct the issues I had and assist me with identifying the best fit for my family’s needs. In a time where customer service seems to no longer be a priority, Miss Kenyasha was a breath of fresh air with her impeccable service. She went above and beyond what her actual job was to be able to help me and even stayed for a while after the store closed to finish up all we were working on. She contacted me the next day to ensure I didn’t have any trouble getting my new service. This is not a manager of the store or a general manger, a service representative for the store that did all of this to help one customer! I can only imagine this is her regular work ethic and I would like to commend this young lady for her dedication and hard work! I was more than pleased with the entire experience and I will definitely bring all my family’s business back to see her anytime it’s needed! I think she deserves a raise or at least some recognition for the way she represents this company!!!

I went in there looking to get a mobile hotspot. Had to wait 30 minutes for someone to help me. I was looking to get the Netgear Nighthawk M1. The lady told me I would have to have service with them for 90 days before they can unlock it. Then she told me to go to Best Buy then buy one there. I said if I go somewhere else and buy an unlocked one and its not unlocked can I bring it here to have it unlocked she started arguing with me saying that shes not responsible for anything I buy anywhere else its not AT&T product. I said if it wasnt AT&T product and I bought it off my neighbor can I unlock it here shes told me is not an AT&T product if I didnt buy it there. Then she started getting rude with me. Her name was Stacy.

We experienced some difficulties establishing the new account. As challenging as it was, we were able to find a solution to the transfer billing solution and order a new phone. All members of the crew I encountered were very helpful and professional. Will definitely be a AT&T customer for life!Just a few of the members I encountered were:SemariaShereeZackDanielThanks for all your help.

Just got my Google Pixel at At&T from Tina, she was extremely helpful and provided excellent customer service. Highly recommend.

I was a att customer for 25 years they have great service but it comes at a really high cost

The At&t store in North Bossier was a great experience. Zachary Williams is patient and explains the product very well. I was met at the door no wait. Very friendly.

Yesterday, I was very disappointed, so after going home, I decided to return. Thats when Paulisa started helping me. Her wonderful attitude and very professional conduct while still giving me person interaction totally turned my attitude around. She is the appitamy of customer service. If you go to this location ask for her. You will not be disappointed.

I truly had the BEST experience! The customer service was amazing, and my sales consultant was able to help find me a lot of amazing deals to save me more money. I highly recommend Mollie Brown, she was very helpful and was able to answer so many of my questions. She was also super friendly as well. One thing I can say about AT&T is that their customer service always exceeds expectations!

The young lady who helped me was determined to make sure I left as a satisfied customer. When she could not find the answer needed she ask for help. Very appreciated

Nice and friendly Service,But No Phones, that I wanted to Buy,She said they Out,This was the THIRD AT&T Store I drove to all across town, in the last 3 days, just to find out they dont have the Phone I WANTED,Two stores didnt have one to look at, one found one in the back that didnt just so I will have an Idea on what the phone would look like if they had ONE,

The Customer Service is Top Notch, everyone in the store acknowledged me for Service upon arrival and checked on me throughout my visit, I will definitely be back!!!...

Ms. TinaAwesome CS she went over and beyond to make sure that my cell phone issues was resolved. She was very friendly and professional nevertheless caring!!!! She’s was very knowledgeable about my cell phone situation . She also shared different options wireless charger so my device can charge until the replacement phone arrives...😊 Thank you !!!! Giving a Social Distance Hug😊 ... I will rate her a 10 ++++++😉Ms. Tina You Rock🤗

Taylor was superb. Very friendly and informative. Definitely an asset to the company! Thanks Taylor!

I did not like standing at the door where everyone was coming in and out. I asked to go sit at a table but was told she didnt need to sit down to help. I felt there was no respect of social distancing being right where people were coming though ytr the door. The associate that helped me did solve my issue but was not well versed in samsung products. She also lost a sale since I asked to purchase an accessory for my phone but she never got to that. By the time I left- feeling unsafe standing next to all the consistent traffic at the door and that she really just wanted to rush me out- I went across the street and made my purchase at Walmart.

Anitra was great she help me get my Apple ID setup and even save me on my internet and set me up with DirecTV. Great store AWESOME manager Sheree. Thank you ladies.

Zack was great he help me get my family rest. Sheree the manager came over to the table and added my AARP discount. Love this location.

Good service, good results! Beats what the online service couldnt do. They didnt put me on hold, or wait for the next rep. that I couldnt understand, or drop the line trying to transfer, or tell that a service was no longer available. P line is out of touch with customer service. Oh, did I forget to say online is useless without a pass code. This was a nice roadblock since the account holder was my dead brother. Hard to get his secret pass code since if was not in his Will!

Ported 2 lines over from sprint. Salesperson was helpful but as soon as my credit was checked (and it was approved for 10 lines) they couldnt push hard enough for two new phones. I brought one old phone and got one new one. The one I traded in got me 200 bucks in store credit that I found out after the fact could have gone towards my bill. They had a screen protector picked out for me before I could really get a word in and I felt obligated to spend up to the last 3 bucks that went towards my first bill. I brought an iPhone over from sprint and from first mention they just kept telling me how much they didnt think it was gonna work. Even after it was working (only a few tests to run but the AT&T logo was showing at the top) they kept insisting that we shouldnt celebrate just yet. The iPhone ported over just fine and I got what I wanted. I understand being cautious to say it will work and then it doesnt but this felt like they wanted me to not even try and just buy a second phone. The salesperson was also very unsure about my first bill amount (with activation fees) and what my bills would be after that. Activation fees were only mentioned after I asked, on my way out the door. Clean store. The sign in feature to make sure everyone is helped in a timely manner was nice. An overall positive experience but just know what you want going in and stick to it. Dont be upsold. Put that credit towards your bill and get accessories online.EDIT: Looks like I got signed up for another $20+ feature that I promptly removed. Stay diligent.

This location is so helpful, and everyone was friendly! I would say my experience was probably the best ever. A great perk was there was no wait time. As soon as I walked in, she was there to greet and help me.I had a lot of questions about starting up a different account for my daughter and how it would change my current plan. The sales rep. was Mollie Brown. She was attentive to our needs and very knowledgeable about the AT&T plans and products. She did a remarkable job and was super nice!I highly recommend AT&T on Airline Drive, and Mollie to take care of all your cellular device needs, you won’t regret taking your business there.

Toya and Rodney made the switch from Verizon to AT&T absolutely painless and saved our business several hundred dollars monthly!! Thanks guys for giving up your Sunday afternoon to help us out!!

Tina was fantastic. Amazingly helpful. I went for an additional tablet and she went above and beyond to find an option that worked for my budget. If you go, try to get Tina!!

This store on airline was sooo helpful told me everything about the new iPhones pluse more

These folks are great. They are able to help /resolve most of your issues quickly. Andrewhelped me yesterday. Im not the most tech savvy person, so its great to have a go-toplace...they are awesome!!!

Great customer service

Stacy and Sheree were the best. Thank you for your help.

Fantastic experience! Walked in on a Saturday afternoon with no appointment, to get assistance with new phones. Met by Mr. David Fox who expertly and quickly installed three screen protectors, made certain each of the phones powered up, answered all of my questions and never once made me feel as though I was standing in the way of the next customer (which could have meant a sales commission). David was professional, easy to get along with, and an employee who ensured “customer service” was a positive experience and not a chore. Ask for David, you wont be disappointed.

David was “AMAZING”!!!!! Extremely polite, wore his mask, I had “NO” issues with the transfer from old phone to new phone. He offered me several other products, and I was literally not there probably 30 minutes. He truly knows how to take great care of your/his customers. Thanks David!!!!

Rushed me out the door. Didnt even try to help me find what I was looking for.. or even something else. The manager was simply rude.

Presenting a very difficult problem Tina handled my case in very professional manner. Without a doubt the best service I have evervreceived from att.

I came in to have my mom’s phone upgraded (I had put this off and dreaded this process). She is elderly and not very tech savvy. David Fox helped us and made the entire process enjoyable. He went above and beyond the normal customer service. Thanks so much for GREAT SERVICE!!!

I had a great experience in store today. Store was busy, yet I only waited 2 minutes. Sales associate, David, was very professional and courteous. He listened to my issues and was quick to resolve them. I will ask for him any time I am in this particular store

Adrian was very helpful in setting up my new cell phone service and even sold me a new watch. He went over and above. If you go to the Bossier City store Adrian can handle your needs with his knowledge and courteousness.

TINA SULLIVAN is a star performer and made my visit to this AT&T store informative and very enjoyable. Often times the flow of detail and information is like drinking from a fire hose! Great experience overall!

Daniel Cleveland was so amazing! I will definitely be making the trip back to Bossier to see him if I ever need anything!! Hands down best experience Ive ever had. If you ever need help with your phone go to Mr. Daniel hes the best.

Fast friendly service ..will be transferring services here soon

Courteous and knowledgeable associate. Took care of ny issues.

Tina answered all my questions. You cannot, or I cannot keep up on a chat room. ATT looses more business with the elderly(who need phones) because of the dexterity required in a chat room or discussing purchases on a phone. To me, making a $$$ purchase, requires face to face.

Anita at the Bossier City Airline store was amazing. Excellent service.

Mr Hill helped me fix my problem in 5 minutes after I had worked with an AT&T rep on the phone for over an hour with no results. Thank you from the bottom of my heart!!!

Sales rep Charles Jackson was awesome and I would recommend him to the world. Att have a great one with him. Thanks again Charles! My family would be coming over to see you soon.

Daniel Cleveland is a total professional. Very helpful and efficient. Highly recommend him.

Att customer for 13 years and after over an hour wait in the parking lot. the lady there was completely rude and acted like my being there was an inconvenience. Told me my phone was probably stolen and thats why it wouldnt work. Refused to look up my acct because my id card at the time was 1 month expired... Im not sure if these places know that because an id is expired that the PERSON it is identify IS NOT expired. I am no longer with Att and I will not recommend them for ANYTHING.! My phone was NOT stolen, and I am using it right now. No thanks to them. AT&T HOW BOUT YOU OFFER YOUR LONG TIME CUSTOMERS SPECIAL DEALS LIKE YOU DO FOR NEW CUSTOMERS.

First class and professional service.

Friendly staff and quick service! My salesperson was very honest and even saved me money. I could tell she was not in it for just a paycheck.

Hey I’m with AT&T I was wondering if you guys allowed the $55 dollar restocking fee to change out a color, because i ordered my daughter phone from AT&T online and she thought the color she received was a little darker and this was the nearest AT&T. Pls respond because I would like to come up there and pay the fee to change the color. The phone is still in perfect condition.

Loved Mollie who helped me make a difficult decision of switching from Android to iphone. Her bubbly positive attitude is very different in a good way than anyone else Ive ever dealt with at AT&T. I will be back to ask for her!!!!

Tina Sullivan was wonderful helping me get my new IPhone 11 Pro set-up. I am a very satisfied customer.

Tina was AMAZING, I never had to get out of my car. She came to me and had my order ready to go, extremely friendly and helpful!

April and Corey give phenomenal service hands down. For the best products and services in the wireless game go check them out at the bossier location, you won’t be disappointed!

If youre going to AT&T for information or a New phone definitely ask for April Brooks she took care of me and all our family needs we where very satisfied with the information she gave us and the service she provided was above and beyond expectations

Employees were very welcoming and knowledgeable and helpful!

Anitra and Sheree was outstanding an informative. Thank you.

This store is run well. Take care of me as soon as I walk in

The AT&T sales representative was very uncaring as if she didnt want to assist me.

Anitra was super helpful getting my new phone set up! Knowledgeable about the process and the product.

I was having THE worst experience with customer service correcting an error for over a week when I entered the Airline Drive/ Bossier location yesterday. The management team of James & Shanna turned my bad day/ week around. They were persistent on getting the issue resolved and all within the same afternoon. I am truly grateful to both of them and will always refer friends to their location.

Tina did a wonderful job helping me with my needs and also made great suggestions to help me better

Tina was AWESOME and very helpful. Me and my mom were very satisfied with our experience today!

Uniqua was very very patient and helpful. Ask for her!

Had to wait 45 mins to even to get talk to anyone. However the wait was over the customer service rep did an outstanding job. If not for his efforts would have been 1 star.

Fixed problem fast and not a long wait!

I was extremely pleased with the service that I received from Daniel Cleveland. I am starting my own business and his knowledge saved a lot of time and hassle. Above and beyond doesn’t even come close!!! Thank you sir

Great

The help I’ve had from any cell service. Tina sorted all my problems and fix them all 12/10

Oustanding professional customer service from both Uniqua & Sheree

Customer service on point. Tina stayed late to wait on us, because I didnt get off work in time. The store was comfortable and clean. I love my new phone also😁

They were great Mrs Tina did a excellent job very very nice and polite

Tina was great and very kind. She deserves a raise

April was amazing,funny, and professional. She was great took care of everything and I wasnt there long at all

Good

Very big store and everybody is nice and helpful unlike the small at&t stores. Most of the time quick services unless you go around 1 PM

Worked with Adrian to resolve problems AT&T had caused so... He was fantastic though, helped us get out of there much faster than had we been with someone less knowledgeable. If you have to deal with anyone, ask for him.

Im having technical trouble with my phone and know ones knows what to do. They said I have to phone protect to get it fixed. 😠😖

Great 👍🏾

Had a great experience. Tina was very helpful and informative.