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PHONE DOCTORS | iPhone & Mobile Device Repair of Broken Arrow
Arrow Village Shopping Center, 1100 E Kenosha St, Broken Arrow, OK 74012, United States
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PHONE DOCTORS | iPhone & Mobile Device Repair of Broken Arrow
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C
Review №1

My phone suffered water damage while on vacation, out of town. I took it to a local shop there, but they werent able to fix it. They called another store for me, but they werent able to fix it either. A week later, after returning home, I took it to Phone Doctors inside Reasors, in BA. I explained the situation, and expressed how important it was to save my phone. Aside from the normal personal things, we also had pictures and videos with a family member who recently passed away. Juan took great of us, performed a water damage cleaning, ordered & various replaced parts, and was finally able to get all my data out of it for a full back-up! They then compared various options for keeping vs. replacing, costs, timing, etc to help me arrive on the best resolution, with no pressure. They transferred my back-up to an external hard drive I brought in, then transferred everything to my replacement device the next day, when it arrived. I was up & running, like nothing ever happened (and had a full, external back-up to take with me). I am so appreciative of their customer-centric approach, really listening to me, and beating the slim odds with this challenging situation...not to mention delivering all of that for a surprisingly low cost.. I highly recommend Juan and their team!!

br
Review №2

Juan was awesome to do business with. Would definitely recommend his services. Thanks Juan👍👍

Mo
Review №3

Super fast. Super easy. No issues. Replaced my screen in less than an hour. Charged what they quoted. In & out just like I wanted it.

Gr
Review №4

I got my phone screen fixed one month ago for $150. I was told they would fix the camera too, which they didnt. I literally just dropped my phone on the floor ONCE and the screen cracked in multiple spots, even with a new screen protector on it. Im assuming its cheap glass, and unless you buy their $30 screen protector you arent getting good quality. My original iPhone XR screen didnt even crack for over 2 years WITHOUT a screen protector, even when I dropped it on the ground. I recommend just having Apple do it. At least you know its the same quality as before.

Tr
Review №5

Called at 4 in the afternoon and 2 gentlemen at the store were able to replace the display on my iPhone XR and return phone to me the same day. The repair was fast and no signs of the repair, no marks on the chassis and they even charged and cleaned the phone. The pricing was cheaper than the other fix stores by more than $50! Great job if you are in Broken Arrow, stop by, drop off your phone while you do your shopping at Reasors.

sh
Review №6

We went to the phone doctors in the reasons in broken arrow ok. I had a brand new phone and needed help getting it set up. The two fellows that help me were extremely professional.

Ka
Review №7

Life saver ! They cleaned my speaker in my phone ! My phone is now working perfect ! Thank you guys so much !

As
Review №8

I was in a pickle that day with phone dying and not near home. I went in to have a magnetic piece removed that was stuck in my charger port. They were very gracious and swift to remove & not charge me a thing. Thank you!

Jo
Review №9

Juan did a great job!!!!!! He fixed my phone and had it done in 30 minutes and cheaper then the competitor down the street! Highly recommend!

Lo
Review №10

Mr. Christian showed hospitality and kindness from the initial contact point through phone.He made sure to mention that my charging port issue could be due to lint or dirt trapped in my port and he would be more than happy to clean it for free before assuming that the port itself needed to be replaced.After sending my girlfriend to drop it off with him as I was working, he cleaned it in less than 2 minutes and I had my phone perfectly operating in less than a 10 minute span of my girlfriend bringing it to him.

Ka
Review №11

I was experiencing issues with my Apps crashing, I went to the store inside Reasors in BA. Upon arrival I was greeted by Cesar and Burak, both were professional and very knowledgeable, Cesar was able to fix my problem as well as show me and explain various settings. He made suggestions to make things easier for me. He was patient and extremely helpful. I would highly suggest utilizing Phones Doctor for ALL your phone needs.

Ja
Review №12

Fixed my charging port in 10 seconds and told me that I owe them nothing. I can’t recommend this place more; they are as real as it gets.

Bo
Review №13

Great job and very prompt! Thanks

Kr
Review №14

They replaced my daughter’s screen and battery on her iPhone very quick service definitely recommend.

Me
Review №15

Went in with a charging issue on my Samsung smart phone. He went right to work on it, dug out more lint and fuzz than in Chris Farleys (in his heyday) navel. Within 10 minutes he had it cleaned out, charging and ready to go. He also told me what to do if it happens again, perhaps more importantly what not to do in cleaning charging port. They were busy when I got there, but stopped to address my needs. They could have easily said it needed a new charging port but didnt. Thanks Guys. Note: wifes google account. Posted by Doug

Ja
Review №16

I like this place and the techs that work at this location seem to know what they’re doing and do a great job of quick repairs. I had to bring my iPhone 11 in because of a damaged screen. Apple, due to Covid, would not be able to help for several weeks. PhoneDoctors replaced my screen with a new one and a screen protector in under 45 minutes. A few weeks later, a mysterious anomaly appeared on the bottom of my screen. Not sure what it was, I took it back in a second time. They told me it was a factory defect and they replaced it again free of charge. Excellent. Last night, I realized that the screen had literally fallen right out of the body of the iPhone, like it hadn’t been secured well enough. I took it back in a third time this evening and they replaced it, again, free of charge. This repair took under an hour, which is great. Well, it looks like I’ll have to take it in for the fourth time because now my faceID does not work and when I turn my phone to landscape mode, one of the widget screens appears, obstructing the picture in landscape mode. These guys do a great job at repairs, but it seems as though maybe they’re overlooking small things to have a good turnaround time. Not a major issue at all, but just a nuisance if one has to keep returning to the store. I will give immense credit to the techs working this past evening for taking my phone in about an hour before closing time and repairing it, though. For that I am thankful!

GO
Review №17

Grear customer SERVICE AND personal attentionVery KNOWLEDGEABLE and quality workers

Ph
Review №18

Ubreakifix told me I had to replace my charge port, PHONE DOCTORS told be theyd clean it out for free. Works like new! Fast and effective! Thank you!

Am
Review №19

Went in to see if they could fix the charging port on my phone and he cleaned it out and sent me with a working phone without having to pay a dime. Super friendly and helpful. Thank you Phone Doctors!

An
Review №20

These guys are super nice. Willing to help you.

An
Review №21

I took my iPhone in yesterday for a broken speaker and screen and my phone was also not charging and had a “short” took it in to get it fixed to be told they couldn’t fix my speaker and I’d have to leave my phone for two weeks. I ended up just getting my screen fixed he said my phones charger port was just dusty. After I came home plugged my phone into multiple chargers it still won’t hold a charge and it shortening out so I’m assuming he didn’t look further into the problem. They did fix the screen really well and pretty quickly

Ja
Review №22

Did absolutely amazing replacing my ipad screen! It was completely shattered and a hole in it in the corner. Looks brand new out of the box! A huge thank you to the Phone Doctors!

Ha
Review №23

Cesar S. I came in with a million issues. He helped me more than anyone at AT&T, Apple and customer service combined! Was able to unlock. My phone guide me threw it and still help the 4 other customers. Couldn’t have asked for a better person to help me! Thank you so much! This guy needs a raise and promoted to manager!!!!!

Ge
Review №24

My 1st experience was having a medication called in and the doctor called in a tablet and not a gel tablet that the medication only comes in the pharmacy tried for days to called the phone number that was called in with no luck of getting him so I it was not a good experience.

Ap
Review №25

Christian and Burak were incredible! Price was fair to fix iPhone X screen. I will definitely be recommending everyone!

Al
Review №26

Ridiculously overpriced. I was quoted $390 to replace the screen on my Galaxy S20. Might as well buy a new phone for that price.

Da
Review №27

Most professional phone repair place I have used.

Ro
Review №28

Christian Stout at Phone Doctors at Reasor’s in Broken Arrow did a great job fixing my iPad!! I will use them again if needed. Thanks Christian!

Ry
Review №29

(edited)---Was Great---This place was great at one time. They may have been bought out though. My entire company takes all of our mobile devices here. In the past few months, Ive had some pretty significant complaints about them.---Great Every Time---We have had good service every time. My favorite thing about these people is that they will stop and explain the why about things.

Sh
Review №30

IPhone said sorry nothing will fix your phone. Went in today and low and behold left with my iPhone working and great customer service experience. I can’t thank y’all both for all y’all did. Y’all rock and will be back for any and all phone needs.

Ja
Review №31

Very honest, fixed my phone for free, could have charged me and I would have never know. If my phone ever breaks I will be back.

Ca
Review №32

I talked with an employee 7 months ago for pricing on an Apple Watch 4 screen repair. I was quoted $250. I called yesterday and was told $60. I drove across town and was told $450!!!!!!! No apology or explanation. I asked for the name of the employee that worked the night before and it was the same employee. Confused, irritated, and overall disappointed. The company reached out to me and offered an explanation and offered a discounted price. After dealing with Alex and a customer service representative I feel like the company overall is interested in all their customers’ best interests. I will continue to use them in the future. Just maybe not this location.

Br
Review №33

Tim helped me out this morning. My phone all the sudden wouldn’t turn on. Tim was so much help!! He wasn’t going to turn me away with out trying everything he could. He was very patient and took his time. My phone is working GREAT. I will return. Thank u so much!!!

Ti
Review №34

I went in to inquire about the tempered glass screen and decided to purchase and have it put on my phone. Bought the lifetime warranty too just in case it ever needs to be replaced.While I was there I asked Tim about my phones vibration sounding extremely loud as it had been for months. I had just turned the vibration off so I wouldnt have to listen to the terrible rattling noise it was making. Tim said hed take a look at it while I was there and he was installing the screen. He opened it up, said it was just a loose screw, and fixed it on the spot!My phone looks great with the new screen protector and no more annoying vibration rattle. I also purchased the Whoosh screen cleaner. It works great and stores perfectly in a little pocket in my purse. When I run out they do free refills on the solution.Very satisfied customer! Thank you Tim at Phone Doctors :-)

Li
Review №35

Excellent service! AT&T told me I needed a new speaker or should buy a new phone, for $800. I went to Phone Doctor and met Tim who said all I needed was the speaker cleaned. He cleaned it and it sounds AMAZING! I had almost scheduled an audiologist appointment because I thought I was losing my hearing. THANKS to Tim, my phone is like new! Best customer service Ive had in forever!!!

J.
Review №36

I LOVE THIS PLACE!!! This is the best place to take all of your phone or tablet needs. The Phone Doctors are the best on town hands down. Tim is very knowledgeable and extremely helpful. This is the best service you can get hands down...

Je
Review №37

This store has always been great. Staff is knowledgeable, friendly, and fast. They have everything you need for your phone, I got my battery replaced, a case, and tempered glass for $20 and free replacements for life! (best phone purchase ever since I’ve replaced it 4 times already).

Ma
Review №38

Heres a 5 star guys. I work in the reasors and my phone wont stop yelling at me to review every few minutes.

He
Review №39

My family has iPhones but I like Android preference is choice

Ke
Review №40

Tim was extremely helpful in retrieving all of my pictures and info off of my completely shattered phone. I went to two different sprint stores and they told me that i had lost everything off of my phone but once I stepped into phone doctors I was greeted with a smile and Tim said it would be no problem at all! Tim saved every picture I had on my phone from the past eight years! I will never go anywhere else! Thank you Tim!

Li
Review №41

Tim did an awesome job setting me up with my new replacement phone . I came in with a damaged screen and he was able to transfer my old phone data to my new phone in a reasonable time. He was polite and patiently answered my questions. He seems knowledgeable in his work. I recommend him, thank you !

Tr
Review №42

Great service. Always helpful. Will never use anyone else. Tim was able to fix my phone. Super happy with Phone Doctors. Loyal customer 4 yrs now. Thank you

St
Review №43

Excellent service. Tim was incredibly helpful and knowledgeable. Had some very important files and texts I needed off of a broken phone. Not only did he quickly get them for cheap, they were ready when we got done eating lunch in reasors. If your phone needs work, do yourself a favor and come see Tim and get an amazing lunch while he takes care of you.

je
Review №44

Tim did a great job fixing my screen on my phone. He was very knowledgeable with any questions I had. I also appreciated how quickly he worked so we were able to walk in, get my screen replaced and leave in a short amount of time. I would definitely recommend Phone Doctors!

J
Review №45

Great job by Tim, repaired my phone in minutes!

Ca
Review №46

My phone died, thinking it was the battery, I was wrong.... three stores in total.... turns out the circuit board fried, after all that work, my screen wasnt working correctly. Tim was great. Long story short, he figured out the problem and we were able to get my part from a nearby town. He stayed late to finish the work, but got me up and running that night!! Lifesaver!!! Thank you so much!!

Ja
Review №47

Tim truly made my experience here at Phone Doctors a very appreciative one. Fast, curtious, friendly and Professional, not to mention his tremendous knowledge of exactly finding out my issues and solving the issue. I strongly recommend Tim to be your choice when you need the Doctor. Thank you Tim. I will definitely send you more business.

An
Review №48

I went by Phone Doctor on Friday 8-17-18 to have the screen replaced on my nephew’s phone. We had the best experience. Eddie was the gentleman that helped us he was very professional and knew his trade. He was also very kind and joked around with us. We will definitely be back.

Ra
Review №49

Tim was very accurate about what my need would cost aAND he got me in and out in way less time than I thought! Great service and great price. Highly recommend!! Randal Wise, Greenkeepers Landscapes.

Ga
Review №50

I came in with a simple fix and didnt even know it. Edgar was quick and were nice to fix it!

Ro
Review №51

Took my phone in to have a charging port replaced. Had to leave it. To my surprise it didnt need a port, but just needed to be cleaned out. He (Uriel) could of easily replaced it, and charged me full price of $60, but ... he only charged me only $20. What an honest dude! Excellent service! Uriel C. gets my vote for employee of the year at Phone Doctors.

So
Review №52

Had a great experience, showed me how to use a feature I didnt know about. Very courteous, kind, and most helpful. Will be coming here for all my repairs. Happy customer for sure!

Mi
Review №53

This was my first experience with Phone Doctors and I could not be happier with the overall experience. The service was excellent and the replacement screen for my iPhone 8 Plus was expertly installed in less time than what was quoted. If I find myself in need of any kind of phone repair in the future this will be the first place that I go.

Co
Review №54

Tim at Phone Doctors has taken care of me everytime Ive needed help. Great customer service and fast! Prices are good compared to similar establishments. I wouldnt think of trusting anyone else with my phone repair and accessory needs!

Er
Review №55

Brought my phone in to have the battery replaced and received fast service from Tyrone. Next day it wouldnt charge so I brought it back and it was promptly fixed and covered under their warranty. Tyrone did an awesome job and I will be coming back for any future issues!

Cl
Review №56

Tim rocked my socks off with quick service and a friendly smile. He kept me informed during each step on the journey to having my phone repaired and back in my hands. Incredible would be an understatement to the level of service I was provided. Ill be back for sure!

Jo
Review №57

My phone stopped charging and Erica fixed it in 10 minutes like it was new again. Shes awesome!

Be
Review №58

Great speedy service. Very professional and helpful. I will definitely be using their services in the future.

sy
Review №59

Phone issues? Go here and see Tim McKeeman! Hes informative, patient, and just plain GOOD at what he does! He will give you peace of mind - and if its fixable, he will fix it. If not, he will give you direction and good, sound advice on what you should do next. Highly recommended!

Fr
Review №60

Tim is very a knowledgeable and skilled technician. He recently replaced my wifes iPhone screen quickly while being attentive to all other responsibilities around the store. Also got me out of hot water with my dumb phone with a trade in he had in the shop. Even though we have moved to Glenpool, we make the trip to east Broken Arrow for any cell phone issues...to have Tim exclusively take care of them!

Hi
Review №61

A++ Service! Appreciated the fact that instead of jumping into replacing parts, they took the time to diagnose which saved me $$! Great customer service. Would highly recommend.

Ma
Review №62

I brought in my old iPhone 4s with is seemingly dead. Tim was amazing he performed a quick soft reset and boom my device came back to life. He was so nice and helpful I will recommend all my friends and family to use phone doctors in the future!!!

aa
Review №63

Phone doctors is awesome! Tim Mckeeman is knowledgeable and efficient. I am able to contact him if I have questions. I feel like Im well taken care of every time I have a device to fix. Would definitely recommend!

He
Review №64

Tim, who works at this location, went above and beyond excellent customer service! He was courteous and knowledgable. I am very thankful that he was able to retrieve everything off of my broken phone. I highly recommend this company!

Fr
Review №65

Every single time we have purchased from or need services from Phone Doctors they have exceeded our expectations! Great business. I would unconditionally recommend them for all your mobile needs!

M
Review №66

Phone Doctors is definitely the place to go for mobile phone repair. Tim has always done superb work on anything I have brought him. Very quick turn around time and the prices always seem competitive.

Rh
Review №67

Great customer service and quick turnaround time! Tim even stayed a few minutes late to finish up my phone! Would definitely recommend, and I will be back here for future services.

Te
Review №68

I’ve taken my electronics - iPads, iPhones - to this site on numerous occasions and always receive great service. They answer your questions, repair items in a timely fashion and do quality work. My most recent visit, I dealt with Carol and Hudson and they were super!

Jo
Review №69

They had my phone fixed in under an hour. Top notch service. Tyrone was really helpful and knowledgeable. If my phone breaks again, Im totally coming here

Na
Review №70

On a trip to Broken Arrow, Met Eddie, he was just wonderful. Had all kinds of questions, he had all kinds of answers. His work is wonderful. Next time youre at Reasors in BA, visit him, you wont be disappointed.

Kr
Review №71

This place fixed my phone really quick, did a great job and was extremely friendly and professional.Would definitely recommend.

Gi
Review №72

Place is great! Very helpful fixing my screen. Handled all the issues that I had with my iPhone. Would recommend.

A1
Review №73

Phone doctors is always so friendly, knowledgeable and fast. I never have to be without my phone for long. The best!!

Th
Review №74

Tim at Phone Doctors is the best! Anytime I have had phone issues or needed an upgrade he has been there to make the process easy and informative.No question or issue is to big or small.Professional service that goes above and beyond is always provided everytime I have used Phone Doctors.

Ni
Review №75

This place is amazing, they are so helpful and the fix me up fast every time I come in. Today I was in a hurry to get to the airport and I broke my screen. Phonedoctors has a urgent repair that lets me pay $20 to get pushed to the front of the line. They Guarantee the repair in under 30 minutes or no charge. Tim was able to have in and out in under 20 min. This is a great idea and helped out of a pinch. Phonedoctors you are highly recommended!!!!

Ka
Review №76

Tim is wonderful!! Ive gone to him twice and hes taken great care of me and my phone and gets it done quick with no issues! I wont go to anybody else!

Da
Review №77

Tim has been helping me for years, always take my phones to him. Yes fixed them, backed up data and any other needs I have had over the years. Highly recommend coming to see Tim, his 10+ years of experience is hard to find anywhere else.

To
Review №78

These guys are truley amazing. Helped me get my charged up so I can move my data to my new phone. They answered every question I had. Tim gave me the best service I have ever had, HIGHLY RECOMMEND!!!!

Wi
Review №79

Great company. Walked in and asked for the guy the to put a screen on. And he did it. Then provided excellent information about updates and showed how well the Whoosh bottle worked.

Ca
Review №80

Tim is absolutely amazing. He is so knowledgeable and works so hard to fix every issue. He has gone above and beyond normal customer service to help me. I highly recommend using him for any and every phone need.

Jo
Review №81

Tim is by far the best tech the company has and probably will ever have. His customer service is leaps and bounds above the rest and is always willing to do what it takes to get the customer taken care. Where people falter and lose speed. Tim fights the good fight and finishes the race for the customer!

Fr
Review №82

Eddie just replaced the screen on my moms iPad 4! Not only was he professional he was prompt and friendly too! Great service, quick work, and I’ll certain go back should the need arise! Thanks Eddie...

Ma
Review №83

Ive used Phone Doctors twice, once to replace a broken screen and once to see if a water damaged phone could be repaired. Both times Tim and the staff was friendly, conversational, and attentive. The broken screen was repaired quickly and reasonably. Although the water damage phone could not be resurrected, I got detailed and honest feedback to ensure that I understood what had happened and why. I highly recommend them for any of your phone repair needs.

Ca
Review №84

Helpful friendly customer service.

Br
Review №85

I dont think theres anybody better than Tim to work with. Hes very knowledgeable with phones and really cares about getting you taken care of. 5 Stars, hands down.

To
Review №86

Just was at phone doctors in broken arrow. Very happy. Impressed with Tim M. Knowledgeable. Polite. Helpful. Definitely will return.

Sh
Review №87

I was sent over by at&t to get a battery replaced. I met Tim at the desk and he was very helpful and immediately changed out the battery on my iPhone. It was a great experience and took very little time away from my schedule.

ro
Review №88

5 stars. Fantastic. If you’re not using these guys, you’re doing it wrong! Love small business owners. Highly recommend!

Mi
Review №89

I came in for someone else that had originally helped me in owasso and was at the wrong store. Alex was very knowledgeable and fast. He took care of me and I was up and running and out the door in a lot less time and money than I thought I would be. Thx Alex, you were awesome!!

Ky
Review №90

This place has been fantastic for me! They are already fast, efficient, and provide quality service! I highly recommend this company!

Ju
Review №91

The below review was NOT written my me. I found this review a month or so after I visited the store. I would have been happy to give TIM a good review because he did fix my phone, but apparently while he had my phone he used it to get in to my account & right the review below about himself! This is fraud!!!! He was impersonating me !!! I would not trust him or this company if this is their practice! The words below are NOT mine!Dropped my phone, wouldnt read my sim card...thinking I might have to replace my phone. Phonedoctors came to my rescue and was able to reconnect a cable, saving me tons of money. Thanks Tim for your amazing service highly recommend!!!

Da
Review №92

Ive used this company 3-4 times now and Tim McKeeman helped me each time. Their customer service was incredible, their work was always quick, and Tim even came and met me just to make sure I got my phone before going out of town on one occasion. Id recommend them to anyone

Ch
Review №93

Wonderful customer service. Tim was very helpful and fixed my phone! Would highly recommend Phone Doctor! Five stars!

Da
Review №94

Super fast service! Alex was a great help! so nice to finally fix my screen!

Ka
Review №95

Great service! Completely fixed my screen after it was shattered to pieces and only took an hour to fix. Great customer service!!

Ry
Review №96

Fixed an issue with my charging port and cleaned it quickly and with no fuss. 100% recommend. Great service!

Wh
Review №97

Tim showed excellent customer service while applying liquid glass screen protector to my new galaxy S9. He was very thorough & quick and gave helpful information regarding ways to clean it. He also explained how the warranty works! Thanks for going the extra mile Tim! =D

Jo
Review №98

Some of the best people on the map! If you get a chance to do business with THE PHONE DOCTOR the you’re ahead of the game! Once again, GOOD PEOPLE!

Ka
Review №99

Hands down some of the best customer service Ive ever received. Tim really knows his stuff. I will only be shopping with Phone Doctors from now on!

Ra
Review №100

I love the online dr. Visits

Information
12 Photos
100 Comments
4.9 Rating
  • Address:Arrow Village Shopping Center, 1100 E Kenosha St, Broken Arrow, OK 74012, United States
  • Site:https://phonedoctors.com/locations/broken-arrow-location/
  • Phone:+1 918-534-8706
Categories
  • Mobile phone repair shop
  • Cell phone accessory store
  • Cell phone store
  • Electrical repair shop
  • Phone repair service
Working hours
  • Monday:Closed
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–5PM
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