Don at the att at the flatirons mall was amazing, helped me out with the z fold, great service and fast responses

Torey is absolutely the best. She is professional, courteous, and very help full. Att is beyond lucky to have her as an employee.

This AT&T store was amazing. I was treated with the upmost respect at all times and the staff made me feel like a valued customer and not just a number. They honored my company discount with my new phone plan and worked patiently with me for weeks while I was deciding to get my new phone. A big shout out to Wyatt for his support while I made a decision. When it came time to switch phones they made me a new account and set up my service in less than 20 minutes. Every step was painless and easy. A few days later I was able to add a second line with no trouble at all. The staff is always knowledgeable and efficient in the store and there is hardly ever a long wait to see store representative. I moved over from sprint and my girlfriend moved from Verizon. Both carriers were sub par compared to AT&T in just about every category. AT&T is a fantastic carrier and I would recommend it to anyone looking to switch phone carries and would especially recommend visiting this store. They will take care of you like no other!

Chris the manager is extremely unhelpful. Very rude and was very frustrated when I asked about the details of my plan… I am surprised a manager treats customers in that manner. Johnny was helpful and did what he could to get things resolved in a manner that was professional. I think the manager could use additional customer service trainings.

Don was super helpful. Great and fast experience. He was very pleasant to work with as well. I’ve never had an experience with a phone retailer that went this smooth! Promote that guy.

Jacqueline was extremely patient and helpful today with my parents and I! My mom and I both got new phones and she was both knowledgeable and friendly with both purchases. She educated us on many new features, as well as numerous different accessories. Highly recommend!

I was greeted quickly by Rafael. He had previously talked to me about switching and I decided to give AT&T a try. He was extremely helpfully and knowledgeable about everything. He got my account switched over form sprint quickly and without any hassles.

Wyatt was absolutely amazing. He got my phone and iPad set up for me and made sure I understood everything. He genuinely cares about the people he works with and I will be referring him. Thank you so much for everything!

The gentleman that helped me was the most friendly person at AT&T I ever spoke with. He was very helpful and went the extra mile to assist me.

Torey was excellent help! Thorough, polite, knowledgeable, patient and personable! @AT&T Torey needs a promotion.

Most amazing customer service with Wyatt & Jason. Resolved my billing,service issues with ease & a smile that could be seen & felt behind their masksI will definitely recommend this store.Im happy.

I have been trying for 3 weeks to activate some cell phones that I got from AT&T, and with no results over the phone or some of the other stores that I had gone to I was getting ready to give up. Jacqueline seems to be the only person that I had talked to you that actually wanted to help me solve the problems that I was having, she had a very professional attitude and got everything done a lot quicker than what I thought it was going to be done. I highly recommend this store over any of the other ones that I have been to or even calling customer service themselves

My mom and I were at this location and were lucky enough to have Jess Shipley helping us! Jess was incredibly patient as we struggled to even log into iCloud (lol!), and they spent the time finding the best deal for our family. If they werent so knowledgable and helpful, we would not have gotten new phones. Jess was even able to help out fellow employees while still taking care of us! Will definitely go back to this location in the future.

Talk with Torey next time you are in the store. She was super helpful and had a lot of good suggestions for my plan. She went over and beyond to help me with my plan, broken phone, and phone upgrade.

We got excellent customer service from Don at the Flatirons store. He helped my daughter and I set up our new iPhone 11s like a pro. So nice to be able to walk in, get this level of help, and walk out with exactly what I wanted. Thanks!!

Raphael was excellent at helping me fix my billing issues. He is professional, kind and knowledgeable. Thank you.

Such sweet people at this store! Jess is awesome! Fast and friendly service

Still dont have a good answer for my issues with online billing

Jacqueline you were amazing!!! Such phenomenal service. #covidfriendly .

Andie Davis, the manager, went above and beyond the level of service! AT&T corporate was not helpful and I was on hold for 30+ minutes. Then I called the Flatirons store and Andie got everything straighten out. Thank you Andie!!

Wyatt was our technician. He was very knowledgeable, patience, and very professional. Made our transaction very pleasant.

Dan was amazing at you Broomfield, Co Flat Iron location.He was gracious and accommodating to my needs. He replaced my screen protector in no time with a smile and pleasant words.My daughter was being assisted with a young woman. I did not see her name, but she was extremely helpful to my daughter who had issues with her phone.Both team members should be recognized for their customer care abilities by the Company.It’s so difficult to find great candidates today, so it’s important that the amazing people you have in positions are valued.Kindest regardsHelena Walsh

Great employee knowledgeable and vary accommodating

I went in a few unusual pieces of equipment (bought off amazon) and Don was incredible about taking the time to get them set up correctly. Yeah Don!

We went to the AT&T store near our home in Lafayette and it was awful, they werent helpful or knowledgeable at all. Then we went to the Flatirons store it was so nice to speak with a helpful grownup! They were amazing and patient, they listened to what we needed and customized a perfect plan for us! Rafael was awesome!

Jacqueline did a great job of upgrading my plan that actually reduced my costs. I had a lot of questions which she answered completely. Lastly, she was friendly and professional

Antonio was so helpful. I came in with an attitude,I admit. She stayed calm which helped me calm down. I will definitely go to that store for any of my AT&T needs. Bottom line, I left the store with my needs met and feeling like I was valued as a customer.

Raphael, The sales representative, made the shopping experience Pleasurable and convenient!I went to the store to have my phone unlocked so I could obtain a new service provider, however Raphael’s report and assistance made it unnecessary for me to leave AT&T at this time!

Terrible customer service. I was told my phone glitch was due to an update by Samsung and theres nothing I can do. Went somewhere else and it was an easy fix.

Brad is so patient, knowledgeable, friendly and committed to helping to his best abilities. I don’t live near this store and I’ve been to several closer to me BUT I’d make the drive if I needed to handle business at a store just because of how we were treated by Brad. He’s a gem and represents AT&T well. He should be valued very much by AT&T! Thank you Brad!

Great service!I got here before the store opened and there were other customers with me waiting. Obviously, when the store opened everyone was anxious to get service. There were enough agents to help everyone get what they needed in a efficient but calm way.I needed a new plan and Chris G was very helpful in getting me what I wanted. Even though there were a few technical issues with my phone, he patiently helped me resolve it.

Came into this location with problems on my phone. Jaqueline and Dillon were so kind and answered all my questions that I had. They really went above and beyond to help me and I will continue to return to this location.

Jacqueline Montoya has helped us twice with AT&T shenanigans with grace and patience.

Dillon saved the day! I was about to give up on AT&T. Id visited other stores and spent many hours on the phone. Dillon got the issues solved. This guy needs a raise!

Sold me a incredibly slow charger

Rafael is the best, I think we stressed him out enough for a whole year, took it like a champ my mom didn’t understand anything

Process of getting a new phone and watch added to my plan and getting them setup was very easy. AT&T rep was knowledgeable on the products I wanted. No wait at all, came in on a Friday mid-afternoon.

Andie at the Flatirons ATT store In Broomfield CO went way out of her way today to help ensure that my Directv equipment upgrade could be ordered and installed ASAP. Thanks to her, and btw I have always had excellent service in this store.

So you walk in and it’s no ordinary store. It’s the capital of friendly and efficient. Ryan the manager treated me like a king and helped me through some of my complex questions about a plan. He made it simple. Jacob, is a stealth and helped me change my plan in a jiffy with a magnificent smile. No ordinary chain store. These guys are legit.

Raphael at the flatiron att store was very helpful and friendly thanks

The store is very easy to find and has plenty of close parking. It is very clean and a welcoming environment. The customer service there is top notch, the staff is friendly and always willing to help and answer any questions. Whenever you need anything this is the store I would recommend. Ive never had to wait long for service when going into the store either.

Rafael was so helpful! The flatirons store deserves 5 extra stars!

Brooke is amazing! She is extremely knowledgeable and helped us during the process of transferring ownership on my line to a new plan. She made the process easy even though there were some challenges.

I went in there on 11-11-2020 to purchase and or upgrade to a newer phone, and the sales rep was helping me and in the middle of him helping me he got a phone call on his cell he excused him self went to the back to answer it came back said he was sent on his lunch break, so I left and drove to a Westminster store to get help

I do not recommend buying devices or cases at any AT&T store. I bought a new case for my wife for Christmas, but she didn’t like the color. When I tried to return it after we got back from vacation they wouldn’t take it back because it was outside their 14 day return window. Who has ever heard of a 14 day return policy?!!The people working at this are generally decent and I do recommend them for help with accounts. Just don’t ever buy anything here.

Rafael assisted me at your AT&T Flatirons store in Broomfield, CO. He was exceptional. Full points. 😜🤙🏼

The store at Flatirons Crossing was fantastic! We received fantastic and thorough customer service!

Great store, great people, great experience. Very helpful.

Best customer experience i have ever had!!!! I upgraded 2 phones on my account and ran into some issues with activating a new line. Tyler and the entire team dedicated over 3 hours to help get the issue resolved. They had multiple tech supports on the line and was very patient with me. The team working in the Broomfield location are really awesome!!!

The most helpful store I have ever been into. Randy the manager was quick to answer all my concerns and get me into something I can afford. I would recommend this place.

Excellent service from Don.

Rachel not only helped me solve my immediate problem, but also helped us find some ways to save on our plan. She was really friendly, great at explaining everything, and efficient. Will definitely be going back to this store when I have needs instead of using the support phone #!

The guys at this location of AT & T are fantastic. I went in after visiting APPLE and they could not figure out how to shut off or change a specific notification (song) that was possessing my phone! Juan at this location fixed the problem in less than 2 minutes! OMG it had been a problem for days. Impressed with the professional, courteous and prompt service to my issue.

I recently had a great experience buying a new phone! I went in having some idea what I wanted but the sales people let me look around without pressuring me to look at certain phones. Don was super helpful and set up my new phone, helped me pick a case and put on my screen protector. Overall great experience (which usually isnt the case with phone stores!)

Great customer service! And amazing people! Always nice and cheerful and willing to do anything to help make it a great experience! Love coming to this store!!

Randy is awesome. Great store, very clean and great staff. Always willing to help and eager to get to know their customers too. Highly recommended!

The most amazing customer service - compared to all customer service experiences, not just At&t stores or other cell phone companies - these employees are truly on another level of sincere, kind, understanding, and helpful. Would give them more than 5 stars if possible. If you are in Boulder County, dont even bother with other At&t locations. Was not too busy when I arrived, but all of the reps were with clients so the manager jumped up instantly to help me (I have never seen this behavior from other At&t store managers, they typically act as though they are above that and have me wait for a rep to finish while they awkwardly continue doing nothing). Upon leaving, another individual who had since finished with their customer, opened and held the door - who knows if that is an everyday occurrence, but its the small things, like not having to argue, being treated kindly, and people who get things done right in an efficient manner. Whether the door is held again or not, the customer service at this location was truly refreshing and enough for me to know I will never go to another location again.

Excellent Service! I stopped in just before closing and I was welcomed and never made to feel rushed. The staff was so very helpful, friendly and very knowledgeable about the products and plans. I highly recommend this AT&T store.

The store manager, Randy, was very helpful. Made the process quick and easy. I will definitely return to him for all my AT&T needs

This place was SO helpful. Chris and Larry truly went above and beyond to help with an issue and it made me have hope in humans Haha, good customer service yall. Thank you!

Randy was AWESOME! This was SUCH a better experience than either of the corporate AT&T stores at 29th St in Boulder or the store next to The Village Tavern at Flatirons. I know where I will purchase my next 2 upgrades...Thanks Randy!

Nice place, fast and friendly service.

Randy was great. Explained everything I was going to have and answered all of my questions with not only the answer but reasoning behind it.

I have never had a positive experience in an AT&T store until today. However I went in today and found Don. He got everything figured out in a prompt and officiant manner. Well done.

Mike at the Flatirons store provides service that goes above and beyond! He went out of his way to follow up after we came to the store with an iPhone problem this summer. He is friendly, knowledgeable, and very helpful.

Great service! Larry helped me in every way to get the best price for my family plan. Ive been coming back to this store and every time I receive fast and efficient service.

I was told incorrect information by a representative at this store regarding a payment plan, which led me to believe that my plan would only be affected by about 5 dollars. The employee who helped me was incorrect, but the information didn’t show up on my account until the 14 day return range had already passed. I was unable to change my plan back to the way it was, and I’m now paying over 30 dollars more than I ever intended to. The customer service that I received when I tried to explain what had happened was rude and unwilling to help. I will not be returning to this store again.

Great location for your cellular and home entertainment solutions with att!! Lots of knowledgeable staff available to answer your questions! You wont be disappointed!

Rafael was AWESOME!!!!! Excellent customer service!!!! Extremely patient!!!! THANK YOU!!!!

I went in to buy a new phone, and they were very helpful and informative answering all of my questions to help me get the phone that best met my needs. They were very nice and friendly, and got my in and out in a timely manner!

Great experience celine helped me get into a new Samsung s9+ and was having issue figured out phone she was very helpful. Took time showing me how to use phone and get stuff going. Definitely my go to store staff very nice and friendly and willing help.

Great experience with Sommer helping me out. I came in and she was able to upgrade my phone quickly and was very professional throughout the entire shopping experience. Great job!

This AT&T store is great! Awesome customer service and knowledgable staff. Tyler helped set up my aunts phone and was very patient and helpful.

We had an outstanding experience! Took time to help explain process with phones. They Evaluated our plan and helped save money. Thank you Oscar and Tyler!!

Excellent service !

We had a great experience at this AT&T store. The manager, Larry, and our sales lady, Sommer, we very helpful and friendly. This will be our new home store moving forward.

Does not greet you, also makes statements cant, wont, and will not. This is non customer centric. Interesting a company thats whole business is market share does not invest the time with their customer (aka: market share)

I have to qualify that I am not sure if this is the store that is inside the mall or outside the mall. My experiences are with the store inside the mall.I have purchased at least 7 devices from this store in the last 8 years. Every experience has been wonderful until this last round and it has been so bad that it has blown my rating of this store. To make a VERY long story short I purchased an ATT Digital Life security system from this store when I was punching new iPhones for my daughter and myself. Some how the process was completely messed up and my instillation was never scheduled. I called the 800 number to find out what the problem was and it turned out that nothing was ever scheduled. So I scheduled through the 800#. Then I start receiving calls and texts (that ended up being very rude and unprofessional) from the sales rep telling me that if I did not cancel my appointment through the 800# and come back to the store and reschedule I would loose all of the rebates and benefits that I was promised from the store. At that point I was so frustrated that I said it was not worth the hassle I just wanted to be done with the process. After months of mess everything was pretty well over and I spoke with a rep from the 800# and told them what a problem everything had been. They called this store and spoke with a sales rep that agreed that the situation was a mess, that the rep from their store had not represented AT&T well at all and that they would hold to the reimbursement that I was told I would get. Now, understand, I had resolved myself to the fact that I was not getting this money. It was not worth the hassle and the prospect of having to deal with the rude salesperson that I had encountered to get a $400 credit on my account, that is a lot of money!! That is how bad this situation was. But, the store and the national customer service agreed to give it to me I just had to go to the store to get the gift card. I was told I had to come when the manager (Travis) was there. So I did that. The first time I went he was not there but I was assured that he was aware of the situation and fully intended to give me the money. The second time I went he was not there but I was assured that he was aware of the situation and fully intended to give me the money. The third time I went he was not there but I was assured that he was aware of the situation and fully intended to give me the money. The fourth time I went, amazingly, the elusive Travis was there!! But, instead of giving me the money he gave me a run around!! He said that he had not spoken to his superiors about this (in the 2+ months that it had been going on) and that he could not give me the money, and he said this in one of the most patronizing ways I have ever been spoken to by a professional. After giving me a run around for about about 10 minuets, while I was trying to curtail kids who were anxious to leave, I told him that I would give it one week for him to post the money to my account or call me and let me know where we were in the process. Now, more than a month later I have not heard from anyone. I have since had several people tell me to avoid this store like the plague, and that the store outside of the mall is much better. Such a shame because all of the the sales people, with the exception of one, that I have worked with over the years have been wonderful. I will definitely stay with AT&T but I dont think I will be using this store any more!!

I stopped in last month to swap a sim card and was quite impressed with how fast they got me squared away. Their customer service has improved markedly in the last few years!

This store is awesome. Chris, store manager, was so helpful and was able to fix my issue in no time. Thanks Chris!

Terrible service. Tried to switch from GoPhone prepaid service to postpaid service and adding a smartwatch, but they had to run a credit check, then talk with a manager. They said theyd phone me when its ready, but they never called. I tried calling repeatedly on multiple days, and they *never* answered the phone! Fine, so i came back in. They lost the info, and needed to redo it. Agreed Id return in an hour. I returned in an hour, and the sales person is now away at lunch. This is some of the worst service anywhere! Amazing!

Terrible service, after selling me a iphone and plan that did not ended up being what i asked for, i am now stuck with them for 2 years!

Horrible customer service. I had a problem with my new phone after just a couple of days of having it, so I called at&t and the lady told me that only the manager could help but the manager wasnt going to be in until later, so I gave her my phone number so the manager could call me when he came in. Three days later I still hadnt gotten a phone call so I called back and they said that the manager was busy at the moment and asked me to stay on hold until he was available. I was on hold for an hour when they told me that the manager needed to step out and would call me when he came back. A week later I still hadnt gotten a call so I went into the at&t store outside the mall and demanded to speak to the manager and finally got to. I told him that I wanted to return my phone because after all of that I didnt want it anymore. He told me that since I had it for more than 14 days I couldnt return it. It was his fault that I had it for more than 14 days! If he would have called me back then this wouldnt have happend. I learned that there are 3 managers in that store and not one of them could answer the phone or call me back when they said they would. This is the worst customer service Ive ever had. Do not go to this store!

This AT&T Location is wonderful! Sommer, our sales lady, was extremely knowledgable and helpful. This will be my AT&T store moving forward.

By far the easiest experience to getting a new phone. The staff is friendly and very knowledgeable!

I was having trouble with a device and Larry made my experience extremely easy and fast great service.

I just got two iPhones and added a line and this was the fastest I have ever been in and out of an AT&T store the rep (Sommer) that helped me knew what she was doing and did it quickly plus didnt mind my toddler running around

The manager was unreasonable. I dont even want to come back there. Just bought an Iphone 8 Plus. I found out there was a scratch right after i took out the plastic cover, i told them. The manager claimed that wasnt their fault. He didnt even look at the phone and said right away that they dont do exchange or return while the contract said i have 14 days. If you dont know your contract then dont do it.

The salesman were not that friendly and were not helpful at all went to a different location they will never get my business.

Keytrice was very helful, knowledgeable and professional.She assisted us in buying two phones, two ipads and transferring a third phone all in a couple of hours including transferring all our data. Wonderful experience.

Brooke Bavender is not only a great listener, but a honest person!!

Overcharged 5 months in a row for about $800 total. Switched to Xfinity mobile and it is awesome!

Tyler was great to work with; extremely Professional. If you are in this area, this is the store you should go to!

Very nice. Helpful. Thanks Rachael and Oscar

There was a guy on his phone didnt want to attend me and the nice girl who did attend me seemed lost on At&t promotions I did not feel comfortable doing business with them so I left.

Had two recent experiences here that were less than ideal. The first was a Note 7 swap into a S7 Edge. The associate didnt swap my old sim into the new phone (even though they were both brand new sims) but instead used the one provided with the S7 insisting that this was easier. He forgot to turn on several of my features including data on the new sim and it took a few calls with AT&T to resolve over the next day. Easier for whom?The other time I visited looking to purchase a Samsung smart watch. The manager helped me, but he had to fumble with with iPad for 5-10 minutes per question I asked about the product (including basic questions like how much does this one cost? Theres no posted price). 5 to 6 questions later I was barely any closer to having the info I needed. Finally I asked what was the difference between the S2 and the S3 and he gave me a line along the lines of well, you seem like a pretty sharp guy so let me look up the comparison chart. Thanks, but I can Google from home. I left the store at that point and walked over to the Best Buy Mobile in the mall and made my purchase there instead.

Im writing this review for the at&t store located outside the Flatirons Crossing mall. I purchased the Samsung Galaxy Note 7 when it came out and returned it when it was recalled. When Samsung rereleased the Note 7 I purchased the new one. When they announced that they where going to recall the new Note 7, at&t told me that I could exchange it for the Samsung S7 or S7 Edge. I exchanged it for the S7 Edge. I only had the S7 Edge for a couple of hours and I knew that I didnt like it. That same day I went back to at&t to return it and they told me that I had to pay a $45 restocking fee. I was furious. I only had the phone for a couple of hours so I didnt understand why I needed to pay a fee. After arguing with the manager for a while they told me to call and complain to Samsung. I spent an hour on the phone with Samsung, most of that time was spent on hold, when they told me that I needed to wait until tomorrow when the manager of that at&t store would be in. The next day I called Samsung back and spent more time on hold when Samsung told me that only the manager could wave the fee and that the manager didnt want to so there was nothing they could do. All of this was because Samsung made a faulty phone and at&t didnt want to wave the fee even though this all was a huge inconvenience. At&t had horrible customer service and the manager is incredibly rude. They werent nice or helpful and acted like this was all my fault when in fact it wasnt. Dont go to this at&t store, go to the in the mall, they are nicer and more helpful. The one outside is horrible.

Oscar & Tyler were amazing. They spent quality time with me working thru a unique problem.

Very helpful. Fixed my phone in no time. Very friendly environment as well.

Incredible customer service! I came in a couple times and Sommer and Heather and Larry went beyond the call of dutyThank you so much!!!