Kristina is my Stylist and I love the way she does my hair. Ken the manager is so polite to each and every customer.

Really liked Shaniqua as a stylist. She really listened and does just what I wanted

I show up for my appointment and I have to wait an hour to be seated and then watched as my stylist worked on a entirely other costumer.

There was a month long deal on shampoos and I wanted two large bottles there was only one. The women took my name and number and promise to call me was it was in stock. It never happened I went in the beginning of Jan. Never hearing from the manger!!! Unbelievable

Called ahead for a haircut showed up at 7, waited 15 minutes for someone just to walk up to the desk just to be told they couldn’t cut my son’s hair before they closed at 8!!! It’s a 5 minute haircut. I’ll never waste my time again

Would not recommend this salon to anyone! So rude and unprofessional. There was a sign advertising a sale for kids haircuts for back to school so I brought my son and the girl Christina who did it would not honor the deal and was extremely rude about it. Never doing business here again!

Great stylist and prices...hope they reopen soon

Terrible Salon. My nephew got a haircut from there and it was definitely the worse cut I have ever seen.

Ill never go back to your JCPenney Salon in the Walden Galleria Mall in Buffalo, NY.Last week I scheduled an appointment for today 2/29 at 3:30PM with Keyanna.This morning at 10AM I called the salon request my appointment be moved up to an earlier time because I had to take my daughter to a Birthday at 4P.The indidivual I spoke with said she would move my appointment with Keyanna to 2:15P and sent me an email confirmation.I arrived at the salon at 2:10P, and was checked in. After waiting for about 25 minutes Keyanna comes out and asks the front desk who her next appointment was. The receptionist scrambled through papers so I stood up and said me!Keyanna walked me back and asked for my name in which I said Kim. She immediately assumed I was someone else and said oh youre late, your appointment was at 1:15P I said no Im not late my appointment was at 2:15P and she said no I have you down for 1:15P hold on.Keyanna walked to the front then came back with some little girl then proceeded to show me her schedule then said youre late, you were scheduled for 1:15P. The appointment she showed me was for someone name Kim Anderson which isnt me, and I told her Im not Kim Anderson, Im Kimberly Morrell. She checked her schedule again and said oh well youre too early, youre scheduled for 3:30P and I have to take this little girl first then made me get up out of her chair.I went to the front desk and complained then they cancelled my appointment then rescheduled it for 3:45P.I came back at 3:30P, sat and waited for about 10 minutes then the receptionist says Keyanna is booked I can put you with Angie but thatll be another 15 minutes.Needless to say I told her to cancel it and reschedule me for tomorrow.Im not coming back tomorrow, the next day or ever. Ill go to the boulevard from now on. JCPenney Salon in the Walden Galleria Mall is completely unprofessional and now my daughter was late for her birthday party and my hair is still not done!Update: I went to JCPenney Hair Salon at the Boulevard Mall as a walk in around 7P and they jumped right in and started doing my hair. Much better experience. Again....never going back to JCPenney at the Walden Galleria Mall.

JCPenney customer service and employees are worst. They force you to open credit card and once you have the credit card...they dont honor your credit coupon sales. All the coupons doesnt come with any disclaimer. Employee Antoinette extremely untrained and unprofessional... doesnt know how to handle sales. I am going to blame whole JCPenney cooperation a is a scam artist.

The salon messed up my kids hair. The haircut was horrible. I will will never take my kid back there ever again Bad experience!!!!!

Worst salon I ever been to. Terrible experience!! People there are inexperienced and dont even know what they are doing. Will I ever go back? Nope. Never again.

Our family gets there hair done here, our hairdresser is great, ask for Natalie!

Had my hair done here the other day and it was by far the worst experience I have had.. my stylist overprocesssd my hair to the point where it breaks off into pieces in my brush in falls out in the shower, and won’t even dry on the ends of my hair. I looked in the mirror the next day and wanted to cry because of my damaged hair. I told the manager the situation & was very rude and wanted to fix it and not even give me my money back.. i was overpriced for a living nightmare!!!!