This store never fails to disappoint me. Cust service is tolerable but by no means good. The self check outs never work correctly. The employees are usually rude or simply ignore you. I only go if I have no other option.

⭐Staff are nice and courteous.⭐they cash checks that are valid with valid id.⭐They have never discriminated to my knowledge.⭐Its clean & well stocked⭐ staff are extremely helpfulShop here vs thruway mall

Great grocery store. Large selection, Fresh Meats and great prices

They have good options for food but the prices are ridiculously high.

The employees were very rude to me and refused to help me for reasons I will never understand. They were all for rushing me out of the store, but not for helping me with a personal issue. Maybe it’s the fact that it was about 7:30 AM or that they get very little pay to watch people pay for their groceries.

A typical Tops, clean with a decent selection of products.

Tops is the got everything store. EXPENSIVE THO.

While walking in the store with my girl and 4 year old son, cart boy put his hands in his pants to scratch him self in front of all of us and didnt care about it. Then went on to clean carts without changing gloves or cleaning them.

Great cakes! Great varieties! Super affordable

This tops has its act together. They even have a gas station.

Quite possibly the seediest Tops in all of Buffalo. Guaranteed to have only 1 person working the cash register and only 1 person working in customer service - all with a store full of customers on a busy Friday night. The logic behind this must be hidden in hell. They must require the management skills of a raisin to be able to run the store. Wegmans puts this place to shame, Tops could NEVER

I went in there and witnessed over 17 people not wearing masks. One male and female who had two young kids in a stroller (all not wearing masks) were coughing on the produce wiping their noses the picking up things and putting them back down. Same thing with alot of the meat products. This was about a hour ago. The manager Phil didnt seem concerned about it and said they are allowed in without masks even after I informed him of what they did to the un packaged produce. I highly recommend you go there if you wish to kill you family because tops dont care about your health only your money.

This location is great as everything is pretty easy to find and its close to home, but the employees as far as my experience arent super friendly And seem to not want to be there. Please remember youre at your job and be mindful of your customers. Everyone has a bad day here and there..but if you dont like your job than find one you will like and save yourself and the customers the trouble of a bad attitude.

Recently went into your South Park location, and needed some steaks and other various meats for a winter cookout with a bunch of friends. Your butcher, or whatever the proper terminology is was amazing! His name was Scott and I just want to let you guys know, you hired a good one! Tell that kid I said hi, Ill be back for sure!

Very nice and clean place to shop. I love that I can self checkout any time no matter how many items I have.

It was fine, but last time I needed the bathroom, and not only was it dirty, but there was no soap or toilet paper. It was awful. Come on, guys. Have some self-respect.

Price are to high but ok service

Great store and friendly staff. Super clean. I took away a star because people are always smoking out in front (employees included). Employees should have a back smoking area away from a public entrance and customers should have to be 100ft of the entrance. It should also be enforced.

Dairy items dated a few days before use date. To close for me to purchase. Same with bread items.Have to dig for fresh dates.On occasion told cashier some cheese products were past use by date.This Tops store is located on South Park Ave. In Buffalo. NY. This Tops is in a lower income neighborhood, no reason that it cannot look like the other storesMany people call this the Sh.. Tops.Maybe its time for a management overall and Tops executives to take note of this store, remolding was done a handful of years back but the store is sliding downhill.The other Tops are clean, bright well organized.Seems like catering to the more affluent areas is Tops agenda.

Ive always loved this Tops!! Been shopping here since I was a child, maybe 35yrs now?! Anyway, the store is always clean, neat, well organized- its very easy to find exactly what I need and although some of the staff could use a few people skills, theres always a manager willing to help when a problem arises!!

If it wasnt for a Western Union site there - I would have never entered. Not very clean and way too cluttered for comfort! They do have some very nice employees though... Hope they appreciated.

Sent my son and nephew to a aisle to grab chips for me as well as my nephew looking for phone charger manager jessica going tell them show her what they have in they hands then say to them make sure you stop at register to purchase as if cause they black they have to be stealing or cant afford to shop or purchase things made complaint to store manager nothing was done very unprofessional to be supermarket welcoming all

Well they remodeled it - but still know to folks in So Buffalo as Scary Tops due to constant pan handlers in lot harassing g customers for money

They remodeled it and it looks amazing. Seems like the food is fresher as well, Im assuming its under new management.The only thing I wish they would do is keep the car cleaning bins at the fuel pump filled with cleaning water and napkins (there never is)

I love this place because it has a lot of food variety for all different types of eaters they even have a olive bar which I love highly recommended

This store has 9/10 items grocery wise. Tons of selection. Prices on some things there run a bit steep. They have a self-checkout, which is great if you only have about 12 items and dont want to wait in line for a while. They also have a coinstar for getting rid of change and a front office where you can play the lotto, pay bills, wire money, etc.

It has less choice than other Tops. It is a lower income area so that is likely why. The staff is friendly except for one lady in the carry out cafe when I asked for condiments. She is pretty rude and I avoid that area completely when she is there. It is kept up well. I wish the prices were more competitive.

I have to agree with the comments that are negative. I live close to this Tops and this is the one that I frequent. I find the store an abomination. The cashiers will argue with you when they are in the wrong and the managers are also the same. I had an experience recently I went to this Tops with my daughter and instead of the cashier opening up a register she commenced to chat with her friends and when this was addressed lied and said she didnt say what she had. The manager was informed that the bathroom was atrocious instead of apologizing argued about whose fault it was that it was in the condition it was in. This is the worst Tops I have been to. It is a disgrace. There are never enough registers open. It just sucks the big one and not in a good way. If you have a car and are able to go to another then do yourself a favor dont go to this one. I neglected to say the one positive thing about this store is the deli section employees they are helpful and dont have the same attitude as the cashiers. This is the one positive thing about this store.

I love using my coupons on sale items and they double coupons up to a $1.00. So its a great way to help me save even more on my shopping trips!!

Awesome tops employees are great, management is to hard on their employees and then they take it out on the customers...,...

Decent quality produce, meats and fresh foods. A little pricey in my opinion. Clean store, nice friendly staff and usually very well stoked!

Over price, do The management and owners of Tops knows that their supermarkets look more like a corner store than a supermaket. Wegmans restroom looks better than Tops.

Definitely not a top notch Tops. The bathroom is always deplorable. The last time I stopped in to buy a drink and use the restroom there was no toilet paper, no toilet covers, not even any soap and the room was generally a pig sty. I was SOL. As I left I saw another lady going to use the restroom and warned her of the dire situation. She just laughed and said she knows better and brings her own toilet paper. 😂😂😂 No kidding.

TOPS in S. Buffalo is decent. They do not have as much stock as other locations but I make due. They could use a few more cashiers. I do not like self checkout..thank you.

Pretty busy, lines seem to always be full and long, but all in all Its not bad overall. The shelves are always full, the pastries are fresh, and the store is setup in a very logical manner.

I Challenged Myself To Buy My Next 3 Days Off Lunch With Only $12... 🤔 It took some ingenuity but I was successful in my goal. With Steamed Veggies, Black Beans, Lobster Cakes, Fish Fillet & Perogies... Ill have more than enough Food For 3 days... And I Only Spent $11.69 👏 Yay me!

Nice, neat, and well stocked. Staff members are wonderful most the time. But security needs improvement. Ive had a few times​ Ive felt unsafe because of a few sketchy characters in the store.

This place what to say. except they have the city in a grip only real grocery store in city and prices are to high. They have fifteen check out lines and only two open. Its ridiculous, I went to get three items and was in check out line for half an hour before I got to cashier. On another visit was in line so long my ice cream melted and that was all I came to get. DONT GO unless you have no other plans.

The employees at this Tops are VERY UNPROFFESIONAL! I have been there numerous times when a female cashier at the self checkout was on her cell phone or having inappropriate conversation with the security guard. The employees at the customer service desk are also unfriendly. I moved to the area and was happy there was a market so close to our new home, after a dozen or so visits to this store my fiance and I decided its better to travel further in order to experience good customer service and selection.

The best grocery store in South Buffalo. Could use a better selection of Hot Pockets though: theyre usually out of the chicken/broccoli and chicken/bacon kinds.

Just wanna get 3 or 4 pds. Of fresh green beans

Good service, very pleasant woman named Penny, at Service Desk at Tops on Harlem Rd in WS..Huge smile & very helpful to me..

Always shop for the good deals and their staff is friendly and helpful.

In and out, no crowds and easy shopping

Well the supermarket was ok and also they are selling clothing I didnt know that good idea

Clean, variety of what I needed & staff was very pleasant.

This particular locate of Tops continues with the tradition of servings its local community with good produce and customer service.

I shop at this Tops quite a bit, not for the quality but for the convenience. The fresh produce is usually not the freshest. Im talking in terms of the greens and the things like lettuce. They are abysmal at best. The meats are ok and the prices are pretty high for the quality.

This place was Pretty cool. it wasnt Exquisite or fancy but its a good place to shop fir groceries and other items

This location is on my way home, so I (used to) swing in.I happened to do a full-cart shopping one eve on the way home. The store was really busy so I didn’t expect to get in and out quickly, but... After waiting in the check-out lane for nearly 25 minutes, I ditched my cart (as did the guy in front of me..!) and left.The woman checking out in front of him needed infant formula. Her order was completely totaled and bagged, and she was waiting for a store employee to bring the formula over from where they keep it locked up.Again, the store was busy, but come on...! 25+ minutes..?!?I understand infant formula has a high rate of theft, and thus it’s kept locked up, but there HAS to be a better solution. The young woman was embarrassed, the cashier was also uncomfortable, the guy in front of me had already unloaded his entire cart onto the conveyor belt, and I would have gone to another line but the ones that were open all had 3-5 people already in them, and soon there were 2 people behind me.The guy in front of me turned around and informed me he had already been waiting nearly 10 minutes when I got in line.Perhaps they could have FINISHED her grocery transaction, started cashing out the guy in front of me, then when the sacred formula arrived the cashier could have scanned her out quickly and then done my order, (although we stood there for so long he could have scanned out 4 or 5 people!).I’m a business owner. I probably had between $125-$150 worth of groceries in my cart, as did the guy in front of me. After 20-25 minutes without moving, he ditched his cart and I followed about 30 seconds after him (... and apologized to the cashier as I said, “This is ridiculous, I’m done”). I also apologized to the 2 people who were still standing behind me - and moved my very full cart aside.Tops lost my sales and the guy in front of me - and had to pay employees to put everything back. Not sure if the people behind me bailed - or had saintly patience to wait for the formula to appear, and then for the conveyor belt to get cleared.Am I surprised they’re filing bankruptcy? Nope.Horrible, horrible business practices.I went home, cooled down and called the manager a little later. He apologized but didn’t seem to think Top’s “make-everyone-in-line-wait-while-we’re-super busy-and-take-forever-to-get-locked-up formula” policy was non-productive.Really? You don’t think you should re-visit that policy? Huh.If the infant formula is locked up over by the office, how about having the customer get in line by the office, (where they do banking, utility payments, lottery, etc...), and have them purchase the formula THERE! They can even take their carts full of purchased, bagged groceries over with them - there’s room!I still like Tops, but now drive past the one on South Park, drive past my home, and go to the one in West Seneca.If I ran my business this way I’d probably be filing for bankruptcy too.

My cashier Brenda was fantastic she took excellent care of my groceries. As a former cashier I appreciate this very much good job Brenda

The store manager is a super nice man.

Great Value, Great Hours, Helpful staff most of the time

Very pleased with their Spanish food section! The only other tops with that much is on the west side! Im glad i can find most of what i need there.

Customer Service Desk Staff very friendly and helpful.

Busy today but its the day before Christmas. Love shopping there

Grocery shopping is something I suffer through. This place has an awkward layout, Im always trying to find something that I cant quite locate and it takes me 3 tries to get it. The bread selection in the bakery is not that great and I always end up annoyed and hating life once Im done. The produce is incredibly overpriced - honestly, the whole store is so I only get things on sale.

Sales associates very friendly and willing to help you find any you need.

Blind transferred 3 times, had to explain my question 3 times. Honestly why bother going to tops when we have wegmans, Walmart, and aldis? The convenience of tops doesnt outweigh the awful customer service and over priced items.

I love going to this store its very conveniently located near my home and Im in and out in minutes with the self check-out system

Large amount of diffrent things. Different brands. Different types. And etc. Big store. Helpful workers.

Nice place a lot of different food items

Some days are better than others. Especially when it comes to staff friendliness and attitude

Terrible service, rude employees, bad management and close proximity to a public high school makes this place chaotic and a general bad idea to visit. My entire extended family drives outside the city to other Tops or Wegmans to avoid this location despite living one block away. That should give you an idea of what the experience here is like. Also should speak to the reason the place has never really been a success as far back as I remember and is closed early or on strange days when some other Tops locations are open later and on holidays.

Friendly people, great service. I had to use the pharmacy to get my prescription filled from out of town.

Tops never stops ripping you off not all people get rood stamps so we cant buy food as we pay cash thay dont

Great store great prices remember to use your bonus card

There is a liquor store next to it that has great prices

Not surprised that tops is going bankrupt they are so overpriced and youre just getting worse. You have the amazing competition of a Wegmans and your pricing is too far off from Aldis Save-A-Lot etc you just dont have a place anymore Tops. Theres not much you can get here that is either better priced than a competitor or better quality than say a Wegmans store so unless youre one of the unfortunate people stuck in a place that doesnt have Wegmans or Aldis you shop here because you have to. The tops in South Buffalo is especially bad huge lines and very dirty.

Nice sized Tops. Can get in and out quickly

Very friendly

Best store clean stocked shelves nice staff quick in and out at the self serve registers

Absolutely love tops and most of their deals but they could do better

Change your new store hours so people dont go there at 1030 expecting you to be open and waste their time!

It was really easy to find what I was looking for. I was in and out very quickly.

I stopped in after working evening shift for a few items. The girl started announcing overhead the store will be closing in 10 minutes... okay I know they do that. Then she again announces the store will be closing in 8 minutes... then the store will will be be closing in 6 minutes... She was so annoying as if saying we dont want you here so get out. What would have taken me about three minutes to go in and get and pay for took longer with her unnecessary nerve wracking distractions every twominutes. Then the guard locked the door where my car was parked and would not let me out that side instead making me use the other door and walk around the entire front of the store to where my car was parked. Probably to beat the crowd of one other.

Great and friendly 7,helpful bunch of people.

The restroom has been down for quite some time and have been messy, dirty, and usually out of toilet paper for years now, it seems and workers want to pick and choose who they want to ID. If it were truly about following laws, everyone would be IDd.

Has a variety of latin food, fresh fruits and vegetables, I like to do my grocery shopping in Tops.

It was fine, found everything I was looking for, cashier was very nice.

Descent and the woman in charge of self scan today was superb!! Friendly and fun!

It was a good shopping day and I found everything I needed, the cashier was very friendly and helpful. I found everything I came to get

Tops is the only place I feel I save $ with my bonus card

Pretty good service, its a market not a new car.

Clean

Worst customer service around. manager seems like she has worse people skills then cashiers. and not mentioning names but theres one short girl thats a day time cashier her name starts with C n she treats customers absolutely horrible n makes paying customers that have been going there for 30- years considering wegmans. She was takin off the register for along time for rude behavor n vulgarity but for some reason management feels to put her bavk on again n now shes even worse!!! SOMEONE NEEDS TO FIRE HERE!!!

I 💘 tops meat sale was great

Very helpful when you need their help friendly service

Its ok nothing special. I feel most items are over priced.

This store is ALWAYS out of advertised items, even on the first day of the sale!

Smaller than other stores but they have a good variety.

Its very neat and clean, but isles are a bit small compared to other Tops

Its a clean friendly environment with a ton of selections and amazingly low prices!

ITS ALWAYS A GREAT EXPERIENCE!

I visited the store on Bailey and South Park. Need more personal working the front desk and checkout. Some of the personal needs a refresher course on dealing with public.

Have everything you need. Food always fresh and bakery is always baking.

Low prices and pretty decent inventory. Bit dirty bit cheap atleast.

Local place, prices here and there they do have specials and buy one get ones.

It is where to get good stuff and cook meals for your family.

Every employee is very rude dont like customers service supposed to open at 8am you wont see them to 8:10