Ben and his associate were very kind and attentive to my needs. I recently went on my lunch break to get a new phone with 25 minutes to spare and they were able to hook me up with a great phone with the space I needed and I made it back to work on time! Im very happy with the service I received.

I received excellent service and support here. I was having serious issues with another mobile provider and looking to switch. Ben made sure I understood all the available options and solved all my problems as quickly as possible saving me a lot of money along the way. I really appreciate the time spent to make sure we chose the right option given my situation, and I never felt pressured to get something I didnt want or need especially since I was in a pinch. The store itself was clean, organized, and welcoming. Verizon seems to have their technical systems set up well and I havent had any issues since switching. A rare 5 star experience where I felt truly valued and respected as a customer.

Justin was extremely helpful and I would tell anyone to go see this very nice expert for phone help. He took a look at my current account, told me how I could get a new iPhone 12 Pro and a brand new Apple Watch and still save a ton of money. Broke down the costs, what discounts are being applied, trade in value for smashed up busted iPhone X, etc. He answered all my questions and helped me set up my new phone and watch. Transferred data, pictures, contacts. Helped me put on all the accessories- screen protector, case, wireless charger. I came in knowing absolutely nothing except my need for a new phone. I’m all set now. Everything was easy and he walked me through every step. He answered every question… and I had a ton of questions. Danny, Ben and Sarah were also there and we’re very helpful also! 10/10 phone buying experience.

Ben is the best, he drove 5 miles to make sure I got the phone I wanted. Cannot recommend him enough!!!

Ben was very helpful customer service was fantastic !! I recommend Verizon to everyone . Cant thank him enough .

Ben provided outstanding customer service today. He went above and beyond by going to another Verizon store to pick up the phone I wanted that was not at his location. He was polite and very thorough going through the transfer process and getting us set up on how to use our new phones. Excellent customer service!!

Ben the new store manager helped me with my new Motorola phone.Setup was easy and his explanations were excellent.

Ben and the crew down there did a decent job. Got me the phone I wanted. Thanks n keep up the good work Ben.

Ben was great. My battery was on its last legs, and Ben work hard and hick doing what he could to get all my info transferred to my new phone. Best costumer service tech I have ever had. Thanks Ben

Sarah’s service was amazing and she was really helpful. Thank you so much!!! The set up was so easy. I highly recommend this location.

Ben has wonderful customer service! Ben was very patient and really took his time and made sure I understood everything about my new phone and watch. Ben did not rush me with anything and stayed over to make sure I understood everything. I am a very satisfied customer and highly recommend you visit the Verizon location in Burien Washington 👍🏽 …. The Hawk

Ben the store manager was awesome at his job and he kept his store running excellent

Ben was so helpful, not only did he do an amazing job. He stayed late to make sure everything was set up. What amazing customer service. He also helped me pick out my accessories even when I could not find any in the store. He took me to the Verizon web site where I found the perfect case for my phone. What an asset he is to this company. Thanks a bunch. Enjole

Fine service upbeat attitude. Sarah is very knowledgeable all devices. And patient with novices such as myself. Sarah needs a raise. As she is asset to this company..

Justin is amazing. He is extremely knowledgeable and personable.He made excellent conversation and it didn’t even feel like an hour when he was transferring everything from my Note to me 12 Pro Max.When I damaged my iPhone, he was able to get me back to my Note while I was waiting for my replacement come in. When it did, he got my iPhone set back up and explained everything on how to do it.His level of service, support, knowledge, and professionalism is what everyone should be.Please do everything you can to keep him at your location. I come from north Beacon Hill to get his help.

The service was very thorough and quick and the customer service rep, Sarah, was very friendly, making the whole experience a very pleasant one. I am a repeat customer due to the great service!

Great customer service. Me and my boys went to the store today and Justin helped us. I just wanted to say that I have not received such a great customer service as the one we got today from Justin. Very knowledgeable and very helpful. Answered all of our questions and helped us pick the right plan and device. Very patient considering we were 5 people asking questions non stop. This location is very lucky to have him. Thanks Justin, YOU ARE THE BEST ❤️

Ben answered all of my questions and made my process of switching over extremely smooth. Everyone in the store was friendly and helpful.I will gladly make the trip and come back if I ever need support or have questions about my plan.

I came into the Burien store tonight to switch over to an iPhone. Even though Ben was slammed with customers, he was able to transfer all my data and stayed super professional in the midst of juggling everything. He ensured I was completely setup even after closing. Ben is a wealth of knowledge.

Justin, thank you so much for helping me buy a new phone and set up everything and explain how to use the device. I am grateful for your time and outstanding job.

My mom and I came to upgrade our phones. Justin was so awesome! My mom couldn’t help herself after the phones and devices were finished she literally said “I Love you” haha it’s true, we love Justin lol wish he came with the phones!! Benjamin is also a great store manager. They made this switch so worth it! If you want to switch or just get help with your phone. All the guys in this store are friendly and fun. You’ll enjoy getting a better phone even more. Thanks again !!

Im just leaving burien Verizon and couldnt be happier . Ben is running the show and his knowledge on both iPhone and Android is impressive. I just switched from another carrier and he made sure I got the best deal possible. Its nice when you feel you can trust his opinions on what is gonna be the best plan and phone for you. Thanks Ben Westbury ! I will be sending people your way

Ben was incredible! I now have the latest Samsung phone and Ben ensured that I was set to go with EVERYTHING that I needed and answered ALL of my questions. I am going to this Verizon location in the future as well for all of my wireless needs.

The Burien Verizon store manager, Ben, was amazing! He was so helpful and knowledgeable and did all of this while juggling multiple customers! Thank you Ben for getting me a great deal and setting up all of my devices!

Had the best service from the store manager Ben. He was very professional and proficient with everything I needed. Highly recommend this location.

Everyone in this store was amazing. We had trouble along the way but everyone hung in till the job was complete. Thank you Ben & Justin 100% pro!

Ben the store manager went out of his way to work with me making sure that I had everything that I needed for relocating out of state. I even had trouble with my bank card being declined and he patiently informed me of closing hours and made sure that when I returned I had everything that I needed to great detail. Hes very pleasant and an asset to Verizon.

Ben the store manager was very great and very helpful. He knew what he was doing and helped me decide on what phone to get and now I’m in love with my new phone. Thank you Ben!

Had a great experience with Ben, the store manager. He was incredibly helpful and knew all the discounts I was eligible for. Highly recommend him!

Ben, at the Burien location was very helpful. Extremely satisfied. Thank you.

Ben was amazing. Super helpful, great personality, wonderful human.

My experience was awesome .. i had no idea of what to do if getting a phone and Ben was a lifesaver to me..Give him 10 stars for me please..Jeanette cummings

Ben was cool. Stayed late to help me out. Good employee. Maybe we should steal him for our company.

Ben was very knowledgeable, friendly and courteous throughout our purchase,. He explainedand convinced us to buy products with warranties to ensure we have a great Verizon experience.

David was awesome and was able to help me figure out what Verizon reps on the phone couldn’t do. I’ll be back for any Verizon needs. Five stars isn’t enough!!!!

Ben was amazing and super helpful. Got me set up real quick and was fun to talk to

Rep was unprofessional and store does not have rebate information easily accessible nor do they fulfill verbal commitments given by sales associate. 1) Sales associate talked about college party stories as well as other inappropriate stories. All of which were unsolicited.2) Sales rep miscommunicated information regarding a rebate. Missed out on a 400 dollars.

Ben and Nick are extremely helpful! Would choose Burien location over a corporate store in a heartbeat! Purchased new phone at Verizon Southcenter store, and was pushed out the door without even opening the box to my phone. I am not tech savvy, and activating my phone was not 1 sinple step. Ben helped me activate and sync my old to new phone, plus didnt act like Iwas taking up his precious time!! Nice to have customer service see you through to the end, and not rush you at all!! Thanks guys! You will forever have my support and service in the future!

Ben was awesome. I now have a new better phone and feel confident it will be great.

Very helpful and know what there doing.Ben was great.

The manager Ben was great and his right hand man Justin was amazing!!! I was very impressed with how quick and efficient their service was.Thank youuuuuu!! :)

We came in to upgrade our phones and switch our plan to a business account, but our account got messed up in the system. Ben stayed after hours to help out with the transfer, then helped us the next day to finish it out( took a few hours😂) it was a tough situation, the five stars are for the service 💪

Sarah was great. Worked to get the best deal.

More than helpful outgoing customer service from the manager Benjamin, couldnt be any happier with my purchase and management in the burien store. How customer service should be everywhere.

Ben was very proficient and knowledgeable, particularly while managing the store without other employees working. He was curtious and professional while multitasking, to help 3-4 customers at a time.

Ben was awesome! I will be back

Ben was an extraordinarily, well spoken and respectful store manager/retailer and I would recommend him to everyone my experience in the verizon store has been not only informative but wonderous in communication.

Ben was very helpful in transferring my service from Sprint to Verizon. Excited to be apart of Verizon’s service.

Ben was awesome he helped me get a prpayed phone and set it up the experience I had here was grate

I got a very good deal Benjamin the store manager was very helpful and efficient, very good experience Im happy I moved to Verizon

Horrible store go to a real Verizon I ordered a phone had to wait two weeks for it once it came in I had to wait three days to pick it up I was working when I went to pick it up they sold it and the kid was super rude they were supposed to hold it for a week but apparently they can’t count that high

Ben was great, helped me fast, knowledgeable, and activated my new device for me. yeaaaaaa

Ben the store manager was amazing had terrific service and was absolutely amazing . He was very patient and definitely knew his stuff. ASK FOR BEN when you come in (:

The guy that helped me out was super good at it, very knowledgeable and even they were super busy with a line of customers almost out the door he had a great attitude and helping everyone as fast as he could 👍🏽👍🏽

Excellent customer service from Sarah was wonderful.

I had a great time with Justin and Sarah service was amazing

Ben is the Bomb.com Thank U so much 💓💗💖

Justin was really helpful with assisting me and couldnt have been more accommodating. He explained the new promos happening, explained the different 5g options and helped me troubleshoot my phone. Really appreciate his energy and vibe.

Lubin was so very helpful. You just dont get that kind of customer service anymore. He was kind, he listened, he answered a multitude of questions and was super helpful and knowledgeable. He treated us with dignity and patience. This employee is valuable and we hope he gets recognized for his exemplary customer service!!

Ive never had better service . Thank you Ben.

Ed the new manager of the Verizon store in Burien was very helpful. He quickly determined the source of my concern and gave me options for the remedy. He was professional and courteous. Thank you.

I received fast and efficient help from my customer care representative. I’ll definitely be back if I have any future issues I need resolved.

I had a good experience at this storeThey were a big help.

Michel was very pleasant and patient when helping me. He took the time to answer all my questions and gave me options I had! I will be visiting him again

I have been at this store mUltiple times because it’s close to work. Every time, they only have one person working. One customer in the store and your stuck. Horrible service.. everything takes forever

Ben store mgr very pleasant, knowledgeable and efficient

Thanks to Benjamin Great service, really helpful....

I upgraded to a 20+ and Ben was very knowledgeable and helpful in getting my new phone set up and getting all of my information to the new phone. 5*

Your employee Lubin, Is so knowledgeable and helpful did I feel that this guy should go Highup in the company. He knows the meaning of customer service. He went above and beyond expectations and it’s refreshing to have somebody Have a genuine caring attitude towards every customer. I am a business owner and I would hire this guy in a heartbeat and put him in charge of a lot of things because he knows what he’s doing. 10 stars!

The best customer care I ever experienced, great and very helpful. I recommend to anyone at this store😊

Love the service !! Ask for Ben when you come in

Great service, I recommend them!

Their COVID protocol is to have you check in via their website, and then they text you to notify you when its your turn. They deleted my information twice, and after two hours waiting, I was informed that I was supposed to leave my phone number with them---- something that wasnt displayed or told to me, and after I received two separate confirmation texts saying I was in line to be served. Ive had okay experiences pre-covid (nothing stellar, but I needed a phone). I was also told to wait outside, and 3 others were served before me after waiting inside (abandoning COVID safety protocol).

Good job ben

Good service with great information on phones and their plans/coverage.

One of the best phone buying experiences Ive ever had. The reps are very professional and helpful. Answered all my questions and made sure I was able to take advantage of every promotion I was eligible for. Definitely coming back here!

The best Verizon experience ever!

I came in this store to help my great aunt switch over and purchase a new phone. Previously, she had T-Mobile and was disappointed with all of their unnecessary charges . Lubin and Teddy took their time to clearly explain all of the benefits that Verizon could offer her. It was an overall smooth transition, and I loved their enthusiasm especially during this crisis. My aunt really appreciates all of the help they provided and loves her new iPhone! This was the best experience. Thank you guys

This store gives you wrong information about your new service and free cancellation. Not a good store to do business. Go to a real Verizon store.

Staff is friendly and helpful. I love coming into this location! I have nothing but positive things to say about everyone that works here. Keep up the great work!!

Sarah was extremely helpful

Great staff! Teddy & Lubin were very patient as I asked questions about the service. I left the store with a clear understanding and will definitely return to seek there help as needed!

Michel was super helpful! Really appreciated him!

Good service. Friendly workers

This guy did a greatjob

Quickly updated info from my previous phone to my new phone

I never feel good about a purchase unless the salesperson can explain the bill to me. Then when the manager can’t do it, I really get worried. I’m a second time iPhone buyer there, but always get the sense I’ve been had when I leave. If anyone understands how they figure out what their “bundle” package is saving you, please clue me in. They’re really good at “bundling” a bunch of stuff together for you, but the idea that they are saving you money by “bundling” is not their objective, as far as I can tell. It certainly is not reflected on any of the receipts they give you.

I really enjoyed my experience at this store. Teddy was SUPER helpful in recommending what would work best for me and my situation. His attention to detail and sense of care was like nothing Ive experienced at any other store. I HIGHLY recommend this store and working with Teddy.

Limited employees. Only one customer other than me and Ive been waiting for 30 minutes just to pick up an order placed online. Not many items up for display. Maybe a new store.

5 store simply due to the professionalism displayed by the employees. I appreciate my experience with them & I’ll definitely be returning.

The guy that helped me was very helpful

Heres the TL;DR - I paid over $100 in extra fees by upgrading my device at this store instead of at a real Verizon store. Dont make the same mistake I did and stay away from this shady company.As many people have already written on here, beware of this store. I was under the mistaken impression that it was a Verizon store, not a Verizon Authorized Retailer. I went there to upgrade my device and got a handful of hidden, bogus charges that I was told were taxes until I looked at my receipt.The first time I visited the store, the clerk was friendly and suggested I upgrade to a different device than I had planned. I was told that if I didnt like it, I could simply exchange it within 14 days. The clerk failed to mention that I would face a $70 restocking fee (which they kindly lowered to $35 for me).Additionally, the accessories that I didnt want (a case and screen protector) were nonrefundable. I even told the clerk at checkout that I didnt want any of their cases, but he ignored me, installed the case and screen protector, then told me that he got me a special deal at 50% off. I was still charged $40, nonrefundable. Because the clerk had been friendly up until that point, I decided not to make a big fuss about it.When I finally looked at my receipt, I discovered that the upgrade fees that I thought I was paying were actually bogus charges - a $30 redux single line membership charge, a $20 setup fee (which was essentially them putting a sim card in the phone and handing it to me), and of that, over half of the supposed taxes I was paying were in fact fees to the store. All of this on top of the Verizon $40 upgrade fee.Of course, there was no way for me to know this until AFTER I made the purchase and saw all the items on my receipt. And then, when I went back to exchange my phone, I discovered how so many of those fees were nonrefundable and I had to pay them *again* on my second device. Completely shady - I exchanged my phone for one worth about half the cost and saw only $4 returned to me.This company deserves to go out of business. STAY AWAY.

Wow! This is the place to go if you want to be taken care of. All of the workers here are great and always willing to help. Ahmed was so patient when I was purchasing my new phone. Then I came in a few days later and Teddy was super helpful too. Edrees is AWESOME TOO!!!

I come to this store often and the reps here are awesome and always take of me. I would definitely recommend this store!

I was helped by a Mr. Robert Lubin and the young man literally blew me away with his actual concern for me and my call. His professionalism and courtesy is by far the best Ive had in quite some time. Lastly, the fact that he went above and beyond without me asking questions was a breath of fresh air with it being the Holidays. Thank you and i will surely be doing more business.PS, did i mention i live in Georgia?

I am so glad I went back to Verizon, Sprint can suck it. Im even more happy I had the pleasure of being helped by Dylan. Hes friendly, efficient, and to the point. I didnt have to waste my day in the store, I got a plan, new phone, screen protector & case in around 45 minutes. That right there is the first and only time Ive signed up for a phone and there was no bs to be had. His customer service was top notch. Thank you Dylan!

Had to pay my bill,and good service

I CAME IN TO THE BURIEN STORE To get a new phone the store was closed. DENIS and Simon were gracious enough to open the door for me early... I am truly grateful for there ability to recognize the gravity of my situation. I will be recommending this store for sure and vow our continued allegiance to Verizon. Thank you boys

Dominic was Awesome! Very helpful with every concern and need that I had on my upgrade. He was so helpful that we upgraded my girlfriends phone also. I will def come back for every thing I need. Very knowledgeable on every aspect of verizon and their network. Awesome guy!!

I really like the employees. I do not like how much I have to pay a month though I think Verizon is a very expensive service... Very very very very expensive