Lets start with a good sanitation rating 98. National Coffee Day was great! No cup needed with Covid restrictions.

I was just at this Starbucks this morning since I had traveled from Greensboro for an appointment. I had ordered my usual brown sugar oatmilk shaken expresso. I go up to pay through the drive through and a drink was given to me that wasnt mine (not a big deal) so I gave it back. Then the woman handed me a drink and told me it was mine and I said no it wasnt. She told me this was the drink I had ordered and it looked nothing like the drink I always order. It looked more like an iced coffee and not a layered drink. So the drink was remade by the same girl who made the 1st one and again it was like she didnt know how to make the drink. I had even showed the women taking my payment what the drink is suppose to look like and she said, Well, that is just a picture! Im thinking, yes so people can see what the drink looks like. I have ordered this drink so many times before where I live in Greensboro and have gone to different locations in Greensboro and I always get the drink layered. The drink was made a 3rd time and and still looked like an iced coffee and to be honest didnt even taste good. I wont be going back to that Starbucks again. There are pictures of there drinks for a reason or why need pictures at all!

Love this location. I live nearby and frequent it almost daily. They are always cheerful and have time for a kind word or compliment and a smile, but the service is still fast and efficient. It seems like they genuinely like brightening peoples days. Will continue to be a regular

Got the Strawberry Funnel Cake Frapp and its amazing. The lady at the window was so nice. Never had any problems at this location.

This is my favorite Starbucks location for my area. Clean, friendly, and competent. I usually do drive through but also have been inside. They tend to be better stocked/not run out of things and they get my drink right, whereas other locations I have had issues with them running out of things I like or doing a poor job mixing my drink. I always get a decaf latte with caramel drizzle (iced or warm) and a chocolate croissant or the iced lemon cake. Enjoy!

Going inside, depending on the time, the wait can sometimes feel so long. Going through this drive thru is worth the wait. Their staff is all so friendly, cheerful, and eager to help when I can be extremely indecisive.

This is a very well run Starbucks. Friendly staff and always have my order ready when it’s supposed to be ready (use the order ahead) even when they are busy. Drinks taste better here too.

Warm and friendly greeting at the drive thru. Line was long but moved very quickly.

Starbucks by Elon University has a large inside seating area with a number tables for coffee or studying. There is a cozy area with chairs on the back. Two entrance and seating area outside by both entrance. Parking can be issue during busy hours!

Inside decides to close whenever they feel like it and the drive is always slow. This place keeps getting worse and worse. Looks like its time for a manager that knows how to staff or all new leadership.

This is the worse one I have ever been to. They are not organized at all. No social distance with covid going on in the world. Why are they even doing mobile orders inside if they dont have space. Every other Starbucks I went to had orders ready. So if you do door dash or ubereats dont take orders from this location unless you got alot of time to waste.

My fav :) amazing baristas

I was so dissapointed with my Java chip frap. The ice was completely melted... and I got there before they were finished with my order, so it didnt sit there for any length of time. Not the first time I have been disappointed with a frap from this location. 😕 Maybe the team needs to be rallied and let them know that people dont need to spend 4 to 5 bucks on their coffee?? Probably will go somewhere else for this in the future. Just tired of being disappointed and then thinking how much money Im spending....

Normally my go to store. This time they got my drink wrong not once but twice. But i didnt send it back a third time. They were super busy and i didnt want to hold the line up. Still recommend this store

Always out of EVERYTHING. Went a couple days ago and the girl at the window was wearing a lace mask. Could see her teeth right through it. How is that allowed? Clearly not an acceptable mask. Super inconsistent, I usually get the same thing every day, and it taste different every single time. Some employees are rude. I asked for a pup cup once at the window and the girl said I guess. Wont be returning to this location after being out of oat milk for a week straight.

We stopped at several Starbucks coming here from Columbus Georgia, this one was by far the best experience! The staff is absolutely outstanding and so is the products theyre pushing out! Come check them out if youre in the area

One thing you can depend on is consistency from store to store in how your favorite drink is prepared. If you order through the app, make sure it places your order at the right place. One time our order was completed at the last Starbucks we stopped at rather than the one nearby.

Very slow service but clean establishment with friendly service.

This was the best at one time now it will take you 30 minutes to get a coffee now one cares about there job I will never go back

Genuinally an overall amazing crew. They love to share their favorites which is fun when you want to branch out and try something new!

Wonderful. Fast, smiling, and non-judgmental when I come in with a little dirt on my boots.

Helped me personalize my order. Friendly.

Easy order, great service, nice place

Cashier was rude but c offee was excellent

Stopped here headed to Ashville for a much needed coffee break. Very friendly staff and very clean bathroom. Drink was perfect.

Enjoy their mint majesty herbal tea. Its really great and tastes amazing!

I got the smoked bacon egg and cheese biscuit which was fantastic. I don’t drink coffee so I got a water and the ice in the water cup was not great. It’s the ice that you put in a tray and break apart, I prefer pellet ice. I recommend this location. Also great service.

I love Starbucks I just cant get enough of there coffee

Made me a pour over which was pretty good although most make my coffee a little to mild and add too much cream.

It was very good. They ate very polite when you use the drive thru.

Drive thru was pretty fast.

We got a Carmel macchiato iced with extra Carmel but there was no extra Carmel and had some much coffee that made it super strong.We also got a Chocolate Cookie crumble Frappuccino and it tasted like water down chocolate milk there was beryl eny coffee.

Go here 2-4 times a month. Always have to wait double the amount of time the mobile app says. Order is usually wrong every other time or they forget to give me the full order. Worst store in Alamance County!

Line was a little long but the partners got everyone taken care of promptly and speedy. They were incredibly polite and our coffee was delicious. The staff should be commended for handling a Sunday morning rush professionally and safely.

I have came Into this Starbucks plenty of times without any issues. On 11/9/20 the cashier inside was extremely rude and unpleasant to speak to, she was rushing me while I had 2 separate orders, she wouldn’t look at me and I could tell she had an attitude. Starbucks has always been a place where I feel comfortable and felt great energy. Today I came on 11/10/20 and the same thing happened but it was a male this time he was very short and you could also tell he had an attitude. I don’t know what has been going on here lately. If your having a bad day this is not the Starbucks to come to!!!

Typical Sbux, although I’m not used to having to wait for a standard coffee. Like most Sbux in the are, even though they want you to sit outside, no one cleans the outside space. Table-tops and the general is dirty and littered.

Double chocolate chip Frappuccino. To expensive in my opinion so it is a rare treat for myself

My wife really enjoys partaking in their beverages. I really enjoy my wife being happy. I will likely be a repeat customer.

Good service at this location

My grandkids love it. The chocolate is the bomb. As for me. I like coffee black. But I know so many love these coffee s. Fair deals. Mikey Out. Oooooohhhhhh Yeah!!!!!

Never gets the size, sweetened or unsweetened correct. Never!

White chocolate mocha my FAVORITE!

Always prompt service with perfect orders everytime. Best Starbucks around!

On point friendly as always, good coffee.

They were cheating me with the cup size. When I mentioned that, employees were rude. Be aware!

Love it!❤️❤️

The wait in line was 10min.,but the Chi latte was very good.

The drinks were ready on time through mobile ordering and the staff was friendly.

Great young lady working the window. Very Courteous and Professional.

Good place and coffee was delicious little bit pricey but it was good

The manager Brittany is super friendly and helpful. No matter how long the line, all the team members are so nice and steadily working hard! My absolute favorite Starbucks to visit!

The mocha was great,but very disappointing they always NEVER have any moz/tom panninnis

Ordered like 10 minutes ahead and still waited 10 minutes but great drink products

Not too far off the highway, and they have a drive through. Perfect if you need the caffeine boost! Its Starbucks they are all pretty similar ya know.

Horrible experience every time come. Order mobile 20 mins earlier every time and “workers” still never have ready. Not to mention, they never ask if you have a mobile order instead you have to keep trying to get someone’s attention when clearly you are standing in the pick up spot for a reason. Never plan on getting a coffee here if you are in any kind of hurry!

Slow drive thru and almost always out of something, especially the oat milk

The strawberry acai rocks!

They always have a super friendly staff

If you love coffee you have to go...

Fast and friendly......With a smile on their faces

Dont come often, but gotta have my coffee, tall white mocha, decaf, non-fat, no whip and stir up!

Taste and temperature of my coffee was perfect!!

The staff isnt rude but they are definitely NOT friendly either.

Their cake pops are to die for! Love the ease of use on the app!

I come here everyday for a ice coffee...simple person. The baristas here are all so beautiful, super helpful and all round very nice. Great place to come here and study. The scenery near the windows looks amazing during the golden hour. Give it a try...maybe you’ll like it!

Love it here

Im always want to give positive reviews about places that I enjoy and trust me Starbucks is one place I enjoy very much except for the customer service through the drive-through sometimes specifically a girl name Angie always gives you seems like shes not enjoying her job if you do not enjoy something in life move on to something that is your Passion just because you have to pay through college and wherever you live for your rent doesnt mean you have to be rude OK customer service works both ways if I am being very polite I expect the same.

Awesome place to grab a cup of coffee !The employees are always nice and courteous here !

Love Starbucks and the folks that work there!

Really like this store. One of the managers there Brittany is always so helpful.

Slowest Starbucks on the face of the planet, dont stop here if youre on your way to work out have some where to be. They kept my debit card for 2 days after the barista at the window forgot to give it back to me! They alot run out of food everyday.

Its not the best coffee, sorry. Roasting coffee must be done carefully, not to burn the beans.

Love this place

Very slow, serving

Excellent coffee, friendly staff, and a nice environment. Plenty of seating here inside, as well as seating outside

I just had a mess up on an Uber eats order and when I called the girl fixed it for me without question!

Im a little disappointed. After putting a mobile order in while I walked in the building with only one other customer walking in after me. I waited for a very long time to get my breakfast wrap. They never called my name or put the food out for me. Many many people came and left. Finally I asked about it and they found someone who had put it off to the side in the drive-thru area. Im hoping this is an isolated incident. Either way the person who did it should have thought that someones waiting for it somewhere.Havent had any issues with this place before.

Best Starbucks location! I am a huge fan of the cold brew. But dont tell my wife!

A very nice place to be, very friendly staff and clean. I come here very frequent and never have any issue. Highly recommended.

It was wonderful! My first choice was horrible and it was replaced with a different latte totally free!!! Personal were friendly throughout my visit. There were also cozy areas of seating. I would highly recommend this establishment

Went in today before work and was so impressed; each member of the staff was friendly, welcoming, and, sincere. Believe it or not, my coworker had never been to a Starbucks before and spilled her latte, she was so excited! Promptly, Lisa was making another one without hesitation. Highly recommended for their excellent customer service and willingness to go above and beyond for their customers. One of the best Starbucks experiences I have ever had!

Of all the Starbucks in Burlington, this is the best one. Order ahead drinks are always on time and even when they are busy, the crew is not too busy to be polite. More seating than your average Starbucks and even a small room (old bank vault) used for meetings or study groups.

They always nice. I always order something to fit my sugar free life and they accommodate my coffee very well. Thank you.

Super friendly staff with quick service!

Baristas are always on it I wouldn’t go anywhere else! Always ready to crack a joke or two with me I love it all!

Consistent! I get what I order and it taste the way it should. That doesn’t seem to be much to ask for but the only other Starbucks in the area fails miserably in this department. If your in Burlington area choose this location even if it’s a little out of your route you will be glad you did when your coffee taste like it should!

I grew up going to this location. I love the atmosphere and the people! I miss the people who use to work here that have left over the years but they always bring in some pretty awesome people. The coffee is to die for and I visit this place every day and sometimes 3 or more times a day. Great service, Great Quality Products, I will always call this place my second home.

It wouldve been way better if the cinnamon shortbread drink was available. Even my sister liked it with soy milk. I drove 13 miles to buy one. I had been thinking about getting one for a week.Broken hearted I broke down and bought something else. Starbucks is still good.

I travel to Burlington each week on business and always stop at this particular Starbucks each morning. The staff are always friendly and the service is impeccable. This location truly values their customers, and they will have my business every time I pass by. Keep up the great work!

Very good customer service and clean.

I like Starbucks...the coffee is good...the staff is professional...the store is clean. The coffee is over priced and the customers are there just to be seen. I use to go a lot but have backed off. But its a great place if you want to give a giant chain your money just to feel cool about yourself.

There was a line but it moved quickly. The girl at the window should be at Dutch Bros instead of Starbuck but hey it was a good experience.

Lisa was exceptional!!! Just a pit stop on my trip but she made her mark!!! Barista mismade 1 of 2 drinks but it wasnt a major flub. Drinks were delicious!!

Polite baristas, but the drinks were terrible and have been for awhile now. We ordered regular hot chocolates and the toasted white hot chocolate milk. The toasted white chocolate milk tasted like bitter warm milk. There was no flavor at all that resembled white chocolate and it had no sweetness. Ive noticed that with the flavored coffees in the last 2 years. They are mostly milk and very little coffee. Ill miss the amazing baristas and their upbeat, fun, attitudes that Ive encountered, however I will not be visiting Starbucks often.

I dont know what the difference is, I cant put my finger on it, but this Starbucks is so much better than the University Commons. The store is nicer and bigger, the staff is faster, friendlier and more personable. Keep up the great work yall do!

Very nice staff!! All sweet and a great experience!

Worst Starbucks ever. Barista with the lip tattoo on his neck has the worst customer service. I’m not sure how he got a job and a place like Starbucks. This location needs some serious help when it comes to rehiring. The old staff was much better than this.

Waited 25 minutes in the drive thru lane with only 7 cars ahead of me. They eneded up given me the wrong drink!!

Well for one, they never have the drink I want, and 2, they make my drinks wrong, when they do have them. I asked for a venti Salted Cold foam Cold Brew and what I got was coffee with salt In it. No cold foam at all. Not impressed.

Love Starbucks. You can basically create your own drinks by changing standard ingredients, and they dont bat an eye. This store, in particular, has the friendliest staff. They call regulars by name, and I have not met one employee from manager on down who isnt respectful and good at what they do. Sure its expensive, but it is worth paying extra for genuinely great customer service.