This Verizon store at 605 Cape Coral Parkway was a great store to get the answers I needed. Good people, very polite and very professional.Especially, Julian Fernandez, who went over and above to help me. Julian is a real asset to the company. Thanks Julian,Penny

Angel and Amanda literally came through and were so unbelievably helpful. After what seemed to be the worst morning I’ve had in quite sometime, they managed to completely turn it around. Thank you for truly making it happen and following through to your word. This is the first and only time I’ve had a great, stress free experience at any cellular service shop. I will never go anywhere else when I need help with my phone, you guys are the BEST!

The staff is professional yet friendly very informative and helpful 👍

Awesome ANDREW and Magnificent MATTHEW went Way Over And Above the best customer service experience Ive ever had in any cell phone store! Because of the holiday weekend Verizon tech support took over an hour to get Andrew and Matthew complete for the activation of my new phone and tablet: they stayed way over an hour past the store closing! Thank you Both so, so much! You made me feel like family!

Tried to open a second account for my wife and I and buy 2 new flip phones. What a train wrech this team is. Left 5 messages with Mathew B (manager) and never even tried calling me back. This has been going on for weeks and lots to story. Do not recommend this location to anyone!!! Going to cancel other account and return the one phone they did get me. Just over being treated like I do not matter. Just a call is all it would have taken. Mathew is rude and had no care of new buisness.

Great Service!!!My closest Verizon store closes at 6:00pm which makes it impossible to go to when you work. I then went to another Verizon who decided to close an hour early. So I ended up at the Cape Coral store and I’m glad I did!! Andrew Fiechter was great. He showed me all of my options but was not pushy (very important). He helped me find the deal that works best for me. I highly suggest to anyone to use this store and ask for Andrew!!!!

My SIM card on my phone today recently crashed and needed a new one, the store was closing soon and I felt bad showing up that late but Mike and Scott still greeted me at the door asking how they could help me. This is costumer service at its best! Mike had set up my new SIM card for me and my phone went up and running in just a few minutes, then went out of his way to inform me we had upgrades available at great prices that I had no idea we even had! With my first time being at this spotless store and the information I now have, I’ll be coming back very soon to see Mike or Scott about my upgrade. I highly recommend stopping at this store you never know what these guys can do for you.

Scott and Mike were excellent! Superb customer service. Friendly and had answers for every question. Would definitely recommend working with them.

Above and beyond great service!I had a small misunderstanding about my iPhone purchase with one of the sales reps and contacted the manager Mathew to let him know. Although it was his day off, Mathew took the time to interact with me until the issue was totally resolved. He patiently explained the misunderstanding, rectified the situation, and left me feeling like a valued customer. He even followed up by text to make sure I was satisfied with the outcome! Turns out it was merely miscommunication between the sales rep and me. I appreciate the extra care that was taken, and, as a result, I will be a return customer for any future cellular needs I may have. Bravo for the great service and thank you.

Today I had the greatest experience at this Verizon store! My daughter and I had to purchase a new phone for her and we had Mike who helped us. He was so incredibly kind, knowledgeable and professional. If I could give 10 stars I would. I never felt rushed and no question went unanswered. It’s hard to find service like this! Highly recommend! Thanks Mike 😊

Andrew Fiechter Is an excellent worker, not only is he extremely knowledgeable, but also his customer service is through the roof! Answered every question to the point and has lots of extra useful information. Made sure we had everything set before sending us off. Extremely personable, and respectful. Andrew will always have our family’s business!

Amanda K was phenomenal the best. She was extremely knowledgeable and caring. Her customer service skills are impeccable.Thank you for all you help.

Hasoona was fabulous helped me transfer all my information with ease. No wait or appointment needed. Greeted me at the door. Thank you for your help.

I could not be happier with my new phone thanks to Mr.Andrew Fiechter. Very knowledgeable and friendly. Wasn’t even thinking of getting a watch until he informed me of the money I would be saving by getting one at the store. Answered questions and made sure I knew what I was getting, left the store more than satisfied. I recommend this gentleman to anyone wanting excellent customer service.

AMAZING SERVICE. MIKE WAS FANTASTIC AND WAS EXTREMELY HELPFUL. WILL ALWAYS COME BACK TO HIM.

Great service - Mike and Angel were amazing and made the experience as painless as possible!

Brian was fantastic was able to solved my problem very quickly and correctly. Give him a 10 on a scale of 5😉

Thank you Hasoona for your help. Very quick and no wait. He helped me set up my new phone and is very knowledgeable. Even guided me on how to use my new phone. Excellent service. Highly recommend.

Hasoona was fabulous. No wait appointment greeted me the door. Very knowledgeable highly recommended

Andrew G. Took great care in selling me my new phone. He even got all my email folders back that were lost 6 months ago by another Verizon employee. I could not have asked for anyone more patient and understanding person.

Andrew Fiechter was my sales representative and he was very kind and patient with upgrading my phone. Fun and kind work place. I would highly recommend upgrading your device with him!

Mike was awesome he’s very knowledgeable and helped me with all the questions I had. Very professional, personable and I would recommended anyone needing help with a new phone to go see him. Thanks again mike!

Thank you Angel Correa for saving my information and my sanity. I went to this store with the frustration of not understanding the technology on my phone, and expecting to be treated with the condescending attitude that tech savvy salesman treat us. Not Angel. He was patient and courteous. Angel help me understand how everything works and went above and beyond what I expected. I absolutely recommend Angel to anyone that wants to be treated with knowledge,professionalism and respect

Andrew made switching over to a new phone a breeze! 10/10 customer service!!!! Was quick and very knowledgeable and made the entire process very easy. Even took the time to put my new case on my phone. I’ve switched phones numerous times with verizon and Andrew was by the far the best !

I came in a few times to get upgrades I was assisted by Scott Fremont it was such a great pleasure working with him he was very proficient Thanks so much Scott I will definitely Be seeing you again

Thank you Hasoona!!! My experience was quick and easy. Very efficient and knowledgeable. All my information was transferred from my old phone. No wait I was greeted at the door and taken to his desk right away.

Hasoona was very knowledgeable have me a good deal on my phone purchase. 10/10 would recommend!! Astonishing customer service skills the way he carries himself. Just perfect !

My husband and I were fortunate enough to have Andrew Gosling assist us in purchasing new tablets, new iPhones, and an Apple Watch for me.During our lengthy stay at the Verizon store, Andrew was the consummate professional. A very nice and helpful young man.

Came in for an upgrade and was greeted by Hasoona at the door and straight to his desk with no wait times. Walked right in. He helped me switch from a flip phone to a smart phone I would highly recommend this young gentleman. Thank you for your assistance

Josh was very helpful and informative. He made sure to talk to me about the best promotions available to me getting me the best price on my phone today 100%recomend.

Matthew Bostrom was very helpful and answered all of my questions. He was very friendly and made me feel very comfortable.

Great place, great representatives where all a great help best Verizon store in Cape Coral. 👍🏽 Special thanks to Ms.Lillian

Andrew Fiechter was extremely helpful with upgrading our phone and iPad. He is very patient and positive. Great service! We are happy customers.

Ask for angel and mike!!! I switched over from t mobile and these guys were phenomenal assisting me purchasing a phone. They got me a new swivel phone (the LG wing) and showed me all these cool features that this phone does. Mike and angel were the most down to earth, professionsl, funny characters ive ever met in my life. I appreciate you guys for being so awesome! I love my new phone and love you guys!

I came in the store and was greeted by Amanda. She was warm and inviting. She broke down all the best options for me to make the best decision possible for my service!

Customer service at this store is impeccable! Hoosana is the bees knees and made my entire experience an amazing one! I highly recommend him as a salesman!

Fabulous experience all around thanks to Hasoona. Extremely helpful and knowledgeable. Very clean and efficient environment.

Angel and Mike were great in helping my wife and I setting up our new phones. Though I cant remember the names, that follow up crew was amazing too. Nothing but good service as far as I can see.

Thank you hasoona My experience at this location was rip notch. I came in to transfer from boost mobile. Hasoona helped me and made the transfer within ease. All my data was transferred I even kept my old phone number. I would highly recommend.

Worse customer service experience and so thankful I am not a Verizon customer to deal with such ever again!4 hrs on the phone and top off it going to this location just added more to prove how poor their customer service!Manager, Matthew, should get some lessons from his team member, Andrew, on how to treat the customers. Being a manager, does not gives you a right to treat anyone in such disrespectful way!Great job Matthew as I will never be a customer to Verizon and make to let everyone know how terrible is the customer service!

JulianPleasure to work with. Funny guy. Would recommend him highly.

Matt Bostrom is the best. Didnt need an appt, walked right in. I have worked with Matt in the past, he certainly knows his stuff.

Andrew was very polite and helpful!Will recommend this store to any Verizon customer.

Andrew was amazing, courteous and very patient with helping me get my phone. There was no appointment needed and I walked right in and was helped.

Awesome job Verizon!! Scott and Mike are the Best!!

My bought a new phone today and I was helped by Amanda excellent service.

I just opened a new account today with Scott, he was the most professional and helpful person I’ve ever dealt with. I wouldn’t go to anyone else besides him. What a pleasure!

Hello, My name is Abe and i was looking forward to get the new phone. I spoke with a real nice gentleman by the name of Hasoona and helped me out. Hasoona was very helpful and explained everything to the detail. Im a new costumer coming from T-Mobile and I really like it. Hasoona has a good customer service interactions an is very knowledgable about Verizon. What i did like the most about the customer is that there was no wait time, fast and reliable.

Andrew Fiechter was very friendly, he gave me all my available options with numbers. I definitely would recommend him if you visit this store.

Extremely helpful staff. Always welcoming and quick to solve the problem.

Andrew Fiechter was a tremendous help to me with setting up my new phone! What an exemplary young man!!

This is a disrespectful place. They are not professional at all, have a bunch of kids working and there are new employees every single month.First of all, what they want is your money, they dont care about what you want, they care about what makes them a good commission. John Adam, is a very rude person just because you are the manager does not mean you own the store! and needless to say there is a kid named Josh? If I am not wrong that is his name, kid seemed high in the sky while I was there. All I have to say is find a store that actually cares about your needs and helps you instead of being more concerned on what commission they are going to make.

Very friendly. Tried his best to help.

John Adam was a huge help for me and family today. He helps find us promotions to give us a better deal. Was very nice and helpful! Highly recommend

My wife and I went into the store and a nice young man named Mike helped us on Capecoral parkway in Cape Coral Florida. The intent was to transfer myself over to Verizon and get three I phone 12 s with unlimited everything. I realized my wife a school teacher who had her 25.00 discount was not receiving it. This was proven verified when Mike looked it up and called to have it verified. She said I will put you on hold and get you to bvb the proper person to get your credit. After being on hold a hourvthey hung up. Mike called again only to be told that this wasnt verified. Which it was.Mike was not happy as we listened to the whole conversation. Was they couldnt do anything because it was a government regulation...All theycould do was recertify her teacher account and start the discount New. This was a over pay of 450.00.So as we felt bad for Mike as he was as amazed as we were, we left. This morning I got up after sleeping on this and thought this is wrong in so many ways. As a Administrator of 30 yrs I know your only as good as your word. Fact it was verified by Verizon staff twice,fact they the company dont care.. It looks like AT@T is in my future. Sad as I live less than a me from their store. Trying to decide how to continue with this as I believe we the people deserve better.. Thank you Mike for your help. This is by know means a reflection of how much you tried to help.

Very disappointed!!!! There were no Samsung on stock! I was told Samsung are not that popular (red flag )they would have to order it..... So as a potential new customer I asked the sales lady (Amanda) With the plan that I want what phones are available? I was sitting in front of her as she began to do a search in her computer she actually turned away the monitor so that I wont see the discount phones. I guess only the ones she wanted me to see!!! I just walked out..... I really wanted to buy a phone but her sales skills were awful....needs training

We walked into this store with 2 phones that had issues. We were immediately met by Hoosana. He went out of his way to help us and found us ahughe discount on our new phones. He spent over 2 hours with us explaing in detail how to use our phones.

Awesome experience. Fast and knowledgeable.

Josh took care of all my needs efficiently and professionally, with a caring and pleasant attitude. Happy Customer.

Josh was a huge help! Everything was fast and easy. I recommend this store over all others.

Had a great experience at the Cape Coral Parkway Verizon Store. Mike Pierzynkowski was the best. He answered all of our questions and cleared up our problem quickly and efficiently. He is very patient, knowledgeable and personable.

Hasoona was excellent. Thank you!!

Scott is the man he helped me through this I am non-computer compliant know if that works for you but hes the man give him a raise serious

Amanda Kennedy was amazing!!! She helped me with all my problems even ones I didn’t know about!

I broke my phone and brought it to the cellular sales Verizon on cape Coral parkway because angel correa has been my Verizon sales rep for years. I didnt think they were going to be able to get any of my important information like pictures and contacts from my broken phone. But angel had Mike p the tech luckily retrieve all my information! Thanks so much guys and when we need new cell phones we will come back and see you two!

Great experience! Super clean store! With a big help from Mike Pierzynkowki helped big time helping me choose the right phone for me and great patients!

Everyone was friendly and helpful at the Verizon on Cape Coral Pkwy in Cape Coral, FL. Char was our saleswomen. She was informative, professional, patient and thorough!

Josh was an excellent salesman . Helped us more than any other Verizon employee to date .

They scam you. I traded two iPhones in for a newer phone and no discount was ever applied to the new phone like they said. I’m still paying the full amount yet they got two iPhones worth at minimum $500 from me.

Very helpful, knowledgeable staff. Josh was able to answer all my questions and help me choose the best devices...even saved me some money looking over my plan :)

Recently when I was purchasing a new phone, I was fortunate to get service from Jonathan Pierre. Since I have limited experience with smart phones, Jonathan took the time to explain and teach me to use the new features to make me comfortable with these functions. Jonathan is very patient, customer orientated and very knowledgeable. In addition, he stated that he will always be available for consultation whenever I need additional assistance.

Mike Pierzynkowski was a great sales representative, he knows his stuff and really helped me out when I came in. He was able to answer any of my questions and made my visit very easy.

Professional. Totally went out of his way to help and fix problems. Bought a phone for my mom and he went out of his way and even stayed late to ensure my moms phone transferred all dat; pictures . and, info. Great person and dedicated to his job

Julian F., and his trainee Marshall, were professional and had a cheerful attitude. Their customer service continued days later when I called for assistance...they helped teach an old dog new tricks.

Courteous and knowledgable staff.

We recently purchased two phones from Verizon Retail Store. JohnAdam Jackson was the sales rep who helped us . He was very knowledgeable, courteous and informative. Very patient with our numerous questions. Highly recommend!!

Kyren was by far the BEST representative my family and I have ever dealt with. He was such a pleasure to work with and helped us review our monthly bill and SAVE around $80 each month!! He spent 2 hours with us reviewing ways to save while upgrading our phones to the newest iPhones. He is incredibly patient and thorough and a wonderful person to be around. I’m a person that never writes reviews and he was THAT good!!

Very pleased. I was assisted by Johnathan who was very helpful and knowledgable.

Greg and Jeff were just amazing. I was having difficulty with my devices. They were so helpful. Great personalities. You are very lucky to have them in your employ. Thank you both for great service..Please give them a raise, very well deserving of it. Thanks to their great service, I have stayed with Verizon. Great customer service. Thank you for everything.

JohnAdam Jackson & Scott Fremont are great. Helped me alot. Really cool the way they work as a team.

Angel helped us and was very patient. Good social distancing, etc. except for the customer who ignored the many signs.

I always do my shopping at this store. All the reps are ever so helpful and knowledgeable, even if you’re not making a purchase, dressed professionally and very nice. Also great location near my house. My experience at corporate stores does not measure up to the service I receive here.

Mike was excellent and provided me with great service. He made sure that my phone was backed up and working properly upon leaving the store. Valentina was exceptional.

Yilena is the best! Took care of everything I needed! Super satisfied with my purchase and service!

My phone had gone completely blank..nothing on the screen! Id tried the usual stuff...off/on..things that sometimes works. The young lady that helped me fiddled with it for a little while and finally found a launcher called Nova that had made its way onto the device and completely screwed it. She deleted that app and BINGO it was working.....that girl knew her stuff...great service!

This is a relatively new store. While its not the store that I bought my phone at, it is closest to my shop. Ive been there on a few occasions and they have always been super helpful and fixed a few billing issues that I had so if youre looking for a new phone, definitely hit this place up.

UPDATE: 11/27/2020I came back about 2 years later to upgrade my phone and had another wonderful and smooth experience thanks to Bobby! Another excellent deal and a totally painless upgrade to a new phone that I already love!OLD REVIEW:Wonderful experience!! I was contacted by Heather with a promotional offer and she arranged an appointment for me with Greg. Greg quickly figured out the ideal phone upgrade for me and the entire experience was highly professional, very pleasant and I received an excellent deal on both a phone and tablet. Best experience Ive ever had at a Verizon store.

Very busy location, but friendly staff and curbside help offered.

Michael Codi is by far one of the best sales men and retail worker I’ve met, excellent service and a great help. Works very efficiently and upholds the best example of customer service.

Just upgraded to a new IPhone 7 from an IPhone 6. All went well with the exception of being able to send work emails (was able to receive). I took my phone to Verizon and was greeted by Greg Robinson. Within a very short period of time, Greg had me up and running again, saving me a ton of frustration. Greg was extremely professional, knowledgeable and courteous - highly recommend!

Recently traded in my Galaxy S5 for an S9. Transfer of data and photos went flawlessly! Staff at the site were knowledgeable, well organized and efficient. All questions answered. Later, discovered wireless charger didnt work. Staff quickly determined Otter case blocked transmission. All in all, an EXCELLENT experience!

Excellent fast service. Matthew was great. He explained all options in detail, answered my many questions. Knowledgeable personable and honest. Highly recommend this location and Matthew! Thanks Matt!

Crowded and had to wait but after 5 minutes person who helped me was very pleasant and helpful

We arrived earlier in the day to upgrade my phone to a later model iPhone, and also to switch over a phone on an existing plan. The transition went smooth and successful. It was busy when we arrived, but the employees made sure everyone was seen and received the help they needed. John Adam Jackson is a wonderful part of their team, knows what he is doing, and was highly engaged with helping us. Overall, the experience we had at this Verizon store was amazing.

Greg the Great is a gregarious guy who went above and beyond to help us this afternoon! He was so helpful in navigating us through the seven levels of the candy cane forest, past the sea of swirly twirly gumdrops and through the Lincoln Tunnel to a newly activated Verizon iPhone a mere 24 hours after Christmas morning. This is a wonderful new location with even better employees and I will be recommending them to everyone!

I have yet to write a review for any store that I have visited, my trip to this Verizon store has changed that. I bought an Iphone XR online from Verizon along with a bundle deal that included a case, screen protector, etc. No problems and absolutely amazing customer service over the phone with corporate. Figured I would stop into this store to get a phone replaced under warranty and get the case and screen protector placed onto the phone. The worker was giving me contradictory information from what I was given originally and wanted to charge me 35 dollars to place those objects on my phone. I told him no because Ive had Verizon do it for free numerous times before. He told me to go to the corporate store, but that he GUARANTEES they will also charge. I was into and out of that store within 5 minutes and it was done FOR FREE without even mentioning my experience at this store.**My advice, just go to the corporate stores. Ive heard horror stories about the customer service at this location and have now experienced it first hand. They may help you, but you wont be saving any money at all. Go to the corporate stores in Fort Myers (next to Costco) or the one on Pine Island if you want quality customer service and to save yourself from being scammed.

The seller was very professional, excellent and fast service

Michael has been great what a nice employee you’re very lucky to have him he knows his product he knows how to treat a customer as people skills Are outstanding. Very nicely dressed we felt very comfortable with him my husband and I asked some of our silly questions and he did an excellent job of answering them

Julian provided excellent service. He helped us find the best phones for our needs. I am visually impaired and he did research that helped me fully understand my choices. His support in transferring to the new phones was excellent.

Erica was our representative and her service was top notch. I was impressed with her knowledge and her ability to explain things with great patience. I was very pleased with the process and would recommend her to everyone wanting cell phone service or phone purchases. Thank you for an exceptional job.