Brand new Mercedes 450 GLE 2021 has MAJOR electrical failure. Back-up camera and dashboard don’t function.Appointment times are booked weeks out. No concern about safety while driving vehicle with electrical failure.Upon arriving at appointment, waited over 25minutes just to be greeted.Some of vehicle concerns, such as assuring alignment was straight, were dismissed upon check-in by greeter. Not reassuring!Not impressed with customer service at the Service counter.

Just picked up a beautiful C300 Mercedes... leasing my fourth car with them! Top-notch salesperson, Reed Kaelin (also my fourth time working with her,) found me the perfect car and a great deal. No high pressure sales tactics, just listening to what you want and need and making it happen!

If you google customer service, the top result should be Aaron Corp. I scheduled an appointment to have my sprinter checked out, it was struggling to hold RPMs uphill. When I arrived Aaron greeted me and pointed out the large amount of sprinters on the lot and that it could be tough to get my van back same day. Mind you, Im currently living out of it on a road trip. I told him this and he went to work. I was able to spend the day in the lobby and work while Aaron worked his magic. They were able to get a part delivered from a nearby dealership and installed before 3PM, all service was covered under warranty and Aaron kept me up to date throughout the day. I walked away shaking my head in disbelief because that type of communication, treatment as a customer, and result seems to be becoming a thing of the past. Thats not the case with Aaron and MB of Carlsbad. Thanks guys!!PS. The fix solved the vans problems and shes now purring like a kitty up these California hills.

Hoehn Mercedes in Carlsbad California is the best. Our sales representative Reed Kaelin is a consummate professional who goes above and beyond to ensure your complete satisfaction. I would recommend everyone interested in a Mercedes to contact Reed. Chris Murphy the GM is another true professional who will do everything to assist in helping you find the right car and getting you a very good deal. Without question the best dealership in SD county.

HANDS DOWN ONE OF THE BEST CAR BUYING EXPERIENCES! We’ve bought a few cars over the years and this was one of the best experiences we’ve had buying a car! First off, Dave was the salesman who helped us through the entire process & he was absolutely incredible and such a pleasure to work with! He showed us every feature in the model SUV we were looking at, answered any questions we had, and made us feel genuinely taken care of throughout the process! We were cracking jokes the entire time & he was so personable and so much fun to work with!After going through the “looking” process, Rich helped us with the finance portion—& just like Dave—he was incredibly helpful and answered any questions we had! One thing we really appreciated was that he didn’t try and up sell us on any other packages unless it was something that would fit our needs over the lifetime of our car (which was a huge thing since we got ripped off at our last car buying experience!) He made sure that everything was outlined and clear and took the time to make sure we understood what we were getting with the warranty we were purchasing.The following day we ended up bringing in some Chic-fil-A for the entire team (because they rock!) and got to meet with Pete who is their sales manager. While we didn’t chat for long, you can tell he cares about his customers and employees & he was super helpful with recommending some auto tint businesses to us!Overall, we are just so grateful for everyone we worked with at Hoehn Mercedes! They were SO personable, transparent & made the entire process super quick and painless. We are so stoked on our new car & we would highly recommend them to anyone looking to buy a mercedes!

It is impossible to schedule a routine service here. Online scheduler non-functional, online chat promised a return call that never happened, messages left with the service department unanswered. Extremely disappointed.

Sales experience was OK, but I am always frustrated with the service department. They are absolutely not there take care of customers. I really like my car, but hate taking it in for service.

Dave and his team in Service are the best! Very helpful, friendly, and they even helped us find great service with another dealer who services a different brand. Terrific work culture here, too. It reflects in how they treat customers.

Excellent Mercedes Benz dealership highly recommend it to you who is looking for a magnificent machine amazing dealership with great management and customer service, very well trained sales staff.

Went in this morning ready to order a new 4x4 sprinter. Too bad the sales people couldn’t bother to help. My wife and I waited around for a bit before a salesman quickly blew us off. Too bad we had to drive out to Escondido (as we live in Carlsbad) and give them our business.

The WORST MB dealer I have ever used, 7 phone calls/texts to get pricing on a simple car service... never a call back!!!! Always a recorder, and if a live person, NOT much help. I have used Carlsbad, Nashville, Escondido, Bowling Green... these folks rank LAST.

The worst customer service I’ve experienced from Mercedes in over 15 years of driver Mercedes. Completely unorganized and there was faulty customer service from the start. I took my 2016 Mercedes s 550 coupe in on Friday 4/2/21 was told it would be ready Tuesday. Come Tuesday we need another day come Wednesday no call so I call and I’m told it’s still not ready. Come Thursday Paul my service associate did not call or answer when I reached out. I get a call on Friday from a woman asking for the vin number of my rental car at 3:30 pm 4/9/21. They didn’t even know what rental that had given me. I ask when is my car ready? She says oh it’s been ready since yesterday. I tell her I was told yesterday it still wasn’t ready. I then say I’m still at work and can’t make it there until Saturday. She says service is closed Saturday but you can still pick your car up with sales we will prep pick up. I show up to Saturday and am told sorry we weren’t givin permission to give you your car until Monday. I am absolutely livid at the communication and customer service of Paul. The sales Manager Rhett Sanders wasn’t much help all he said was sorry don’t have anything we will call you Monday. Well Mercedes of Carlsbad all the work you did on my s550 coupe go ahead and take off and keep whatever you did. I will be having the car towed to San Diego kearny Mesa to a real dealership that has there ducks in order and knows how to treat a customer. The whole experience was a joke working with Carlsbad Mercedes. Stay away driving 10-20 miles to a different location in order to avoid this sh*t show is worth it.

We had a horrible experience here with our Sprinter. They were over a day late even starting to look at the vehicle and when they did, they did not listen to what we had communicated at all. We told them about a known issue that occurred hundreds of times in high altitude with no error to be read by the computer (we have a computer reader). After another two days with the vehicle, they called with “.great new” saying they could not recreate the issue and said there was no error code so the van was fine. What?! The van is not fine. It has a horrible sputter every single time we drove it and got to a certain rpm. Another huge issue, they would not answer phones. Even the Hoehn receptionist could not get them to pick up the phone.And to top it off, we had things fall from the inside of our van that have never fallen during the thousands of miles we have driven it and on countless horrible dirt road. What did they do while driving it? How fast did they take corners?We are extremely disappointed with this service department.

Not impressed by the Service Representatives that they have staff there. Went in to see if they were able to perform services to my vehicle. Instead I was responded with a default answer that Mercedes didn’t have the software too. I have done weeks of research and read many forums that this function can be done with the SDS Star diagnostic tool. Yet the personnel did not want to get out of his comfy little office to ask his service tech guys to see if it could even be done. I am highly disappointed with the Service department.

Hoehn Mercedes-Benz truly values their customers. Service is always prompt, loaner car is on standby as soon as you arrive to your appointment, and I never have to worry about waiting around. I have been able to drop my car off prior to work and still arrive on time without skipping a beat. Communication is wonderful from the moment you make a reservation (can easily reschedule and request a loaner car via online portal as well) and throughout the service appointment whether you choose to communicate via phone or email based on what is most convenient for you at the time. Dave, the service manger/supervisor, provided excellent customer service and guidance when needed.Highly recommend Paul Nelson as your service advisor! Superior service, extremely honest, prompt follow up and very accommodating!

Horrible experience. I had the worst service experience Ive ever had at any dealership. Just moved to La Costa from out of state and had a Mercedes break recall to get fixed...always had my cars serviced at a Mercedes dealer. I called Hoen Mercedes and they said I would be provided a loaner car as a service. After work on Friday night, which is the only time I could get to this, I get there with insurance and drivers licence in hand and the sales manager asks for my auto registration. MBUSA verified my registration over the phone, but I didnt have a copy of it. I went as far as offering the original purchase docs that were in the glove box as well as. The absurdly pampas and extremely rude sales manager comes out off his throne and office and states hes not going to give me a loaner because I had no registration for the benz I was leaving there to get fixed. Ive never been asked to have registration to have a car repaired, even with getting a loaner. I asked how or what does registration of the repair car being left has anything to do with a loaner or add a liability? The Sales manager responded, you have a $5000 car, I would never allow a $60,000 car when you leave a $5000 car here. you can leave your car to get fixed and uber or walk home. Then proceeded to ask in a very condescending way, its been 5 years since you bought it why would you not have the registration?Since It was so important for him to know what Ive been doing for 5 years, I let him know, because this Benz sits in the garage most of the time and Ive not needed it because I drive another, and more importantly since my business is now apparently yours, I had two of my children that were almost killed while in and out hospital for the past five years that were recovering so I didnt have much time to deal with a sitting car. Needless to say, I took the car elsewhere.All this insult for a loaner car for what wa a Mercedes break recall...Chris Murphy, the General Manager and his smug response are the catalyst to this behavior. its no wonder the sales manager behaves that way. This behavior is endorsed by management here. Its everything one would hate about any luxury car dealership....I went to Escondido Mercedes...same scenario... had great service, added more maintenance for them to do, and had ZERO issues. Amazing what you get from one dealership to another. My car was fixed and back on the road again quickly without any issues.Chris Murphy and his empty apologies would be fired if this dealerships ownership cared about how people are treated. Says a lot that theyre still there.

I drive over 20 miles to have my cars serviced at Hoehn. They treat you as a valued client, as opposed to MB San Diego who treats you as a number.

Greg Dickson in Service, Is fabulous. I always get in within a day or two of my call.He always makes sure everything was done efficiently, and, my car is washed!!Moe, in sales, really took his time, and put up with me looking at many cars. But,He found the beautiful car for me. It had the upgrades that were important to me. And the carthat I could actually affordVery happyLynda Foster

I brought in my Sprinter RV for a new fuel pump. They got me checked in promptly. Reviewed expected cost and offered me a shuttle home, although I already had a ride to pick me up. They called me later that day to say things were finished. I asked them to leave the RV up near the office and Id be right in to pick it up. When I arrived it was right there, shiny and freshly washed. Paid and drove away within minutes. Easy.

As usual, Hoehn Mercedes of Carlsbad, California, provided excellent service for my automobile. It was accomplished in a timely, efficient and reasonably priced fashion.The dealership provided an excellent, virtually brand new, loaner vehicle of a level equivalent to my own vehicle; this, loaner was provided efficiently within a few minutes of completing the service check-in of my own vehicle.The personnel at the service check-in and at the loaner department were extraordinarily nice & helpful and were the same people I had dealt with for years. This dealership clearly does not treat its employees as disposable. Good management comes down from the top.

Just finished trading in my car for an AMG in their inventory, and wanted to recommend Billy Daniels for anyone considering doing the same. I walked in late on a Wednesday morning and drove out with my wife in our AMG GLC the next afternoon. Actually got a fair price for my trade-in. Billy was low-to-no pressure, just really informative, and incredibly helpful in making the deal happen. Hes done this for a while, has a card that reads Master Certified and is certainly expert on everything Mercedes, but especially AMG. Im not a regular Google review poster, but really felt that this caliber of sales service deserved a shout-out.

I always have an positive experience when I bring my Mercedes in for servicing at Hoehn. Ive had the same customer service person, Dan Reeves, for several years and Dan provides great support. Its nice to have continuity with the people you deal with when you get your car serviced. I was worried that I was going to have a buy an expensive headlight replacement because one of my headlights was cloudy. But Hoehn has a way of removing the milky film on headlights that works really well and makes them look like new. It was very reasonably priced also.

Traveling through California I was getting a signal in my Mercedes Sprinter that something was wrong so I stopped in and spoke with Greg Dixon the service advisor who went above and beyond to help me figure out what the problem was and fix it everyone at this dealership was kind and courteous to me and eager to get me back on the road to continue my Adventures I highly recommend this dealership and service department to anyone

When I went to go look at the 2019 Mercedes, I casually went in one Sunday with my daughters to Hoehn in Carlsbad. Kristine Kaelin came up to us and asked a lot of questions and we narrowed it down to two cars. She is excellent! I never felt pressured or stressed. I didnt buy a car that day. A year later, I finally needed to buy a car and went to every dealership but knew Kristine was my girl. She spent so much time with me, never judging me and answered all my questions. I found a car that I loved but the dealership wouldnt do trades so I gave up the car because I wasnt going to leave Kristine. I was loyal to her. In the end, she found an incredible car that I love!!! Kristine is the best if you want an honest consultant that you can trust to get you in the right car at the right price. I would give her a 10 if I could! Thank you Kristine for never giving up on me and for finding me the right car!

Excellent Service Department operates with integrity.My A/C died. It worked 1 hour earlier.Diagnosis: faulty compressor, low pressure - $1900 + taxUpon further inquiry it was determined that the compressor was was still functional at a diminished performance level.With winter months approaching, the need for A/C is minimal. I can live with cool air (vs. cold) for the next 6 months.Final outcome: recharge A/C and return to service for $280.Gratitude to the service department for providing me with all the facts and including me in the repair/replace decision.

It is very easy for me to get a last minute appointment at Hoehn Motors. The staff is friendly and very reliable. My service manager, Dan Reeves, is the best! He is someone i can rely on to help me make good decisions on the maintenance of my car. I love that they always have a loaner car and keep me informed on when my are is ready to pick up.

Have bought, leased and serviced cars from Hoehn for the past 14-years. Service is always first class. Paul Nelson has been helpful and professional throughout the tenure. He is accommodating and makes good recommendations to maintain old vehicles and service the new ones. He is a valuable asset to Hoehn MB.

I had an issue with my SL55 that could only be fixed by the dealer. The Hoehn service department was superb! Paul, my service adviser, was outstanding. He communicated with us and kept us up to date on the issue with the car. The service tech was knowledgeable and was able to quickly diagnose the issue. We were able to discuss with them several options to fix the vehicle. It was done in a timely manner and with no problems. The car is running great again. I highly recommend their service department.

I just bought a new Mercedes S Coupe from Hoehn Mercedes in Carlsbad. Mercedes has been my car of choice for years and Fletcher Jones was my dealership for the last three, including two SLs and an S Sedan. This time my FJ rep seemed to take me for granted and tried to discourage me from buying the coupe. In contrast, Hoehn out-performed! Dealing with sales expert Reed Kaelin was amazing – everything one wants in making a deal. She was open and forthright, took the time to thoroughly answer questions and explain details, and the deal she offered was even aligned with what was described as the maximum discount on the internet. I highly recommend Reed Kaelin and Hoehn; in fact, I urge future buyers to take the time to visit Hoehn before any final purchase decision!

Great Customer Service and amazing cars (plus special events)

We had a fantastic experience at Hoehn! We came to look and ended up with a great trade in and I love my new car. Reed Kaelin was great. She spent a lot of time with us, listened to our potential needs and came up with the perfect solution. Thanks to you all!

Warm welcome upon arrival. No pressure, no hassle. Very professional and courteous employees. Efficient and very accommodating.Had a easy and fun experience with Hoehn Mercedes-Benz. So glad I decided to give them a try! Im thrilled with my lease deal and look forward to doing more business in the future with them.Thank you Carlsbad Hoehn Mercedes!Definitely would recommend!

My car maintenance has been managed by Mr. Mike Shaffer, as always. He really did an excellent job. I am very satisfied with his handling. He also provided answers to my questions very efficiently. I will continue to see his for my next service.

Hoehn Mercedes took excellent care of me when I had an engine issue, which was under warranty. From the first meeting with Michael Shaffer, to getting the loaner car, to the great communication during the repair and finally to pick-up... Hoehn provides excellent customer service! Thank you!

Mike Sheaffer has been our service manager for over 15 years. We have owned three MB. Every service visit is professionally managed, the service is always exceptional, Mike is mindful of our time and communicates in a timely manner. And he is very attentive to asking about our auto service needs.The loaner program is very helpful because we both work. And the facilities are always clean and amenities appreciated (like water).We love Hoehn Motors MB team and would highly recommend them, it is a first class experience.

Weve been a Hoehn MB customer for 10+ years. Everything they do is top drawer, all the time. And when the inevitable mistake occurs, they go way above and beyond to correct it and ensure that the customer is satisfied.Couldnt be happier with the attitude, professionalism, and customer friendly environment. 5 stars all day long!

I was having hydraulic problems with my SL500s top, so after dinner on Thursday, my wife and I drove around the dealerships in Carlsbad. We got out and were walking around the Hoehn BM-B lot at closing time, a gentleman asked if he needed help while he was checking the vehicles to ensure they were locked, we said no. But then we saw something that caught our eye, we asked the gentleman a couple of questions...even though it was closing time, he went back into the dealership and printed out the information we asked about. Saad was very knowledgeable and patient with us and continued that same customer care the following day when we returned. Well, now we have a new-to-us E400 Cabriolet and are thrilled. The process was painless and everyone at the dealership was great to work with. I highly recommend this dealership for purchasing a vehicle and I specifically recommend Saad as a sales associate.

Always on time and professional. Loaner vehicles are available and Service Technician is conscientious and keeps you well informed. Prices are surprisingly competitive and you have peace of mind of knowing you are with a certified dealer.

I was not happy with my service technician at San Diego dealer so I changed to your office. I was pleased your company found the transmission did not get the service when I did my 60,000 miles and 70,000 miles services at San Diego office. I appreciate Mr. Yee, service manager at San Diego dealership, agreed to do it after I told him about this. I was happy I did not pay additional $500 at your office for this. I believe honesty and integrity are so important to any business. If you have such merits, your business will grow.

This is certainly a reflection of the Hoehn and it’s Mercedes dealership. But I’m writing to highlight the work of my exemplary service rep, Mike Shaffer.He is a humble professional and is diligent with an incredible retention for the specifics of my car needs and individual queries that I greatly appreciate; Mike is impressively responsive by phone or text as needed; has an exceptional attitude— energy and humor especially—and is always thoroughly solutions oriented. I look forward to each service of my vehicle— both scheduled and impromptu— due entirely to the confidence I have in my service rep.Absolutely a 5-Star rating. Every visit.

I have been buying or leasing vehicles from Mercedes Benz dealerships since 1976. Hoehn Mercedes Benz located in Carlsbad, CA is the very best dealership in my experience. Reed is both personable and professional, best sales person with whom I have ever worked. Reed devoted the entire day and more to making sure she fulfilled all my vehicle needs .

This establishment does not try to rip you off. They quoted me a 40% lower service cost for my recent car service compared to another dealer. My car buying experience at this dealership was also stress-free and I’m very satisfied with my car. Staff is courteous.

I had the B service done.The car runs much better.The alignment made a big difference...better handling and smoothed out the bumps.I have the C 300 cab.Great car.Dan Reeves does a terrific job.

I dont like to buy cars but this is not a bad experience I have to admit. This is my fourth Mercedes and I went through two dealerships. I did not like either of them. But this dealership provided a more relaxed Atmosphere.The sales person was only there for a week but had enough knowledge about the car. He followed up at the right time and was not heavy handed in pushing the sales. I dont enjoy high pressure type of sales. With The low-profile approach, I feel more at home and comfortable in making a decision. The Management was supportive and willing to deal.The paperwork is a little bit slow, but with all the requirements, It might be common every place I go. The only thing they neglected to do is a follow up meeting. With the new technology, theres so much to learn about your new car. I think a follow up meeting within a week to make sure your customer understand all the updated technology in terms of how to maximize The potential of what your new car. I made this comment on their survey and The issue was quickly remedied. I am now enjoying my New car and would recommend people to this dealership and the sales person.

We had just arrived in Carlsbad on vacation when the rear hatch of our ML 350 became stuck wide open. I called Hoehn Mercedes on a Friday afternoon at 5:00pm and they told me to drive it in. Mike Shaffer and Matt fixed it and got us back on our way in 20 minutes. Without them we would be screwed! A huge thank you to the service staff at Hoehn for saving our vacation. Awesome staff and service!The Campbell familyTucson, AZ

5 Stars are well deserved. 24 month service went perfectly. The service dept. has gone from good to excellent in the last 18 months. I was very impressed by the efficiency and characterof everybody I dealt with.

I recently bought my first MB and had my first service ever and I definitely had a good experience. My service advisor was Greg Dickson and I feel that he knows and does his job very well. He was able to answer all my questions completely with detail. He too was able to carry on a human conversation which was nice. Great guy. If its an option I recommend to you seek out this guys services when setting your appointment.

My service advisor is the best so I go back to Hoehn Service all the time. They really accommodate their customers professionally, you don’t have to worry about a ride,they either have a loaner car for you, no charge or shuttle service. It’s great customer service. Paul Nelson at Hoehn Motors Carlsbad is the best service advisor I’ve had .

I am alway pleased with the outstanding and most professional treatment I receive from the service department at Hoehn Mercedes Benz. In particular, I have the worlds BEST service manager in Paul Nelson. He never fails to always go the extra mile. They always have a loaner car for me which makes life very easy, too. Truthfully, everyone at that dealership is amazing and first class. Love my car, but also love the support I get from their service department on an on-going basis.

I always have had a great experience at Hoehn Mercedes Benz. Everything from Sales, Parts and service has always exceeded my expectations. For the most part Paul Nelson has been our go to person in service, but everyone has always been helpful should he not be there. Jeff Knox is another great person to deal with in the parts department. Everyone has always been in such a great mood and willing to help. And even though Ive been to other MB shops in a pinch, I love making it back to Hoehn! Thanks again!

Excellent service and professionalism having David Silvas as our salesman. Davids knowledge of Mercedes Benz and Hoehn was of inspiration to us, and we would recommend anyone purchasing or leasing one of these cars to have David work with you. He definitely goes the extra mile to assist you!

Paul Nelson and the service at Hoehn Mercedes are the reasons we have been loyal customers for 15 years, and repeat buyers. Great product, honest sales, and outstanding service. Theyve set the bar high. I havent found another luxury car dealership that even comes close. Cant ask for anything more.

Paul is very kind and attentive. I have worked with Paul for my services at Hoehn Mercedes over 4 years and he is always genuine and caring his clients with utmost integrity and the highest level of services. I highly recommend Paul if you need any services on your Mercedes.

Everyone working there that I dealt with was really great. Could not expect anything better. The service rep, Stephanie Lewis always went above and beyond. She has made great suggestions that shows she is lookingout for me. She responds to all my outside her job request. As saved me a lot of money over time. Problem is the car is so great, that I only get to see her once a year. Five stat +++

Reed Kailin was extremely helpful. She listened to what I wanted and didnt want in my new car and she worked hard to find the exact car that I wanted. She should teach customer service classes! I left feeling like I was treated fairly and enjoyed my car buying experience.

We found our car on line. Exceptional salesman in Saab. He drove 2 1/2 hours to deliver it to us. He was very thorough and patient, explaining details about the car. Highly recommend this dealership.

Very quick and accommodating service. My service writer was great and made the process very smooth and easy. Possibly one of the best service’s ever. Thanks, so much

Online service A for 2018 E300 Mercedes was easy to setup. Took about 2 hours to perform the oil change and checking a few low key items. The cost is a bit high considering only an oil change for $310. Need to do this to make sure the warranty is in place.

First time getting my car serviced here. It was easy. Drove up and my service advisor, Paul Nelson, came out to great me. Very friendly and easy to communicate with. I was given a loaner car while my car was getting serviced, but they had it ready within a couple of yours.Note: The service department has great coffee.

Great service, friendly, knowledgeable and very professional service from all the people here, especially Stephanie Lewis she rocks and is a person you can trust and has always been there for our family, helping and advising us for regular service to the unpredictable things that can happen. Because of folks like her and Hoehns awesome staff, we highly recommend them..

Absolutely wonderful new car purchase experience! Our salesperson, Billy Daniels, spent hours of time showing us several car models, explaining their differences, and benefits, and allowing us to test drive (several times) the vehicle of our ultimate choice. Before departing with our new C-300, he patiently explained the major essentials of operation of the vehicle (which, of course, were just the beginnings of many new lessons to be learned about this magnificent new car!) Bottom line..... Billy Daniels, and all of the Hoehn staff who were involved in this transaction were extraordinarily helpful, professional and gracious! I give them a 10+ rating (out of 10) for a wonderful car purchase experience!!

I recently purchased a 2018 E300. I am impressed with the car but mostly impressed with the attention to detail, Billy from Hoehn Carlsbad, has gone out of his way to show me. He actually had to slow me down and explain that he wanted to take the time to make me feel comfortable with the car. He then followed up with a phone call asking if he could be of any assistance with questions that may have arose over the past week. I highly recommend the car, the dealership and the service department.Thank you Hoehn Motors and Billy.

North county peeps. Love my experience at Mercedes Hoehn. My service rep Dan is honest with me regarding my car. We talk about exactly what I need! Customer service is superior! Love the free rental car too! That is a must!

I just had my 2013 MB E350 main battery replaced by Hoehn Motors. First class service that exceeded my expectations. My service advisor, Chris Islas, was very knowledgeable and answered all my questions. This MB dealer performed exactly as promised!!!

This was my first visit to Hoehn Mercedes, as we had just moved into the region. The service advisor greeted me warmly, quickly setup our profile and and sent the vehicle off to be repaired while I waited. The repair time was exactly as estimated and the vehicle was returned to me freshly washed. All the personnel were friendly and helpful, and the facility was clean, modern and offered all the amenities we have come to expect from Mercedes-Benz. Overall, a pleasant, hassle-free experience. Thank you.

Buying a Mercedes at Hoehn was a fantastic experience. We worked with Reid Kaelin, who made it so pleasant to test drive, evaluate and then decide on our perfect car. Reid was knowledgeable, professional, enthusiastic and a pleasure to work with in every way. We are thrilled with our new car and could not be happier to buy from Hoehn.

I was, as usual, very pleased with the annual service provided by Hoehn Mercedes. I was the first to arrive (before 7:00 am) and the car was immediately entered for servicing. The process took a little more than an hour although there was a problem I had had involving starting the car. I enjoyed good Internet access in the waiting area as well as a couple cappuccinos. Its a great place for servicing and far better than anything Ive experienced with other car makes. I highly recommend.

Great experience buying a car, actually probably the best one yet. They were fair and efficient. They really went out of their way to help us. We love our new car. Laurie and manager Pete helped us and were extremely professional, nice and knowledgeable.

My car had wire harness being chewed out several times in the past two months, which is not covered by warranty. My service agent, Paul, helped to identify and fix the issue permanently in different ways very quickly. Even though I am a little bit of disappointed with the same issue happened again and again, I am happy and satisfied the services they provided. The car runs great so far. Will definitely go there for next service in the future.

Stephanie, does a great job on communicating what is needed to properly service the car. She is thorough but let’s me make my own decision.Thanks Stephanie.

Awesome customer service. I was traveling trough California and needed some tires right away. Danny in parts was able to get them for me next day and Chris (service advisor) was able to have them installed in no time. Thank you

We have purchased four Mercedes from Hoehn Motors. The sales and service have been outstanding. Mr. Moe Mansour was our salesman for our recent purchase. He was courteous, enthusiastic and should be recognized for his great customer service. We are also very pleased with the professional and personal attention provided by the Auto Service Center. Mr. Paul Nelson and Mr. Greg Dickson have been professional, reliable and great help to us. We could buy from any car dealer but we have selected Hoehn because we like the customer service.

My experience with the Service department was excellent. They had my courtesy car ready for me and when I got the car back my E63 S AMG was 100%. I also had them detail the car and it looked perfect! Thanks Dan you are the man!

I just bought probably my 10th Mercedes a couple weeks ago at Hoehn Mercedes in Carlsbad. I have to tell everyone that it was the best car buying experience I have ever had. Pam Snider really knew her stuff and was able to get me a really great deal even though it was a new model that just came out. Please give Hoehn a shot if you never have. They have earned my business in the years to come. Thanks much!

I took my car for service to Carlsbad Hoen Mercedes. I arrived 30 minutes late for my appointment. I had another appointment at noon and was worried I wouldn’t make it. The service took care of me ASAP and they had my car finished way ahead of the time they told me. Excellent job. Nearby are outlet malls you can easily walk there and do some shopping while you are waiting for your car to be serviced.

I recently had my Sprinter Camper Van serviced at the Hoehn Carlsbad shop. There were some issues that I felt did not meet the quality that I expect from Hoehn Mercedes. I brought these issues to the attention of the Service Manager, and I must say, he went above and beyond to assure that I left as a happy customer. Excellent service is what I expected AND what I received.

The work on my car seems to be fine, but I always dread bringing my car in.The staff in the service department are not welcoming, and sometimes the opposite. I recently brought my car for a scheduled service. Showed up 5 minutes early. The specified service consultant wasnt available so I waited while the greeter tried to find someone else to help me.After being directed back to the original person, she argued back and forth and complained to several other staff about not knowing which customer to take first, and how someone else should help me.Then she complained to me about the situation. I told her I just had an appointment and showed up on time, and the behind the scenes difficulties are not my issue to take on.Because this type of treatment (not being treated like a customer here) are so common, I spoke to the service manager. He said he would look into it, but never followed up with me.Picked up my car on time, no further problems, but I would just like to be treated professionally at the very least, and perhaps like I am a customer and not a bother to the staff here in the service department.They did ask me to post a review, so here it is.

I hate having to take my car in for service; however, going to Hoehn for service can make this chore almost pleasant. From making an appointment, checking in for service, getting a loaner car, and returning to pick up my car post service, everyone I encounter is courteous, efficient, professional, and my service is completed on time--as promised. It just doesnt get much better. I bought my vehicle in Carlsbad at Hoehn Mercedes, then moved to San Diego. Despite the distance to Carlsbad, I choose to drive to Hoehn for periodic needed services--they are just that good!

It was a pleasure working with Billy Daniels. He sold us the car we wanted at a very fair price. No haggling, no BS. His product knowledge is fantastic. The car was going to be for me, so Billy spoke with me directly about the features, etc. rather than my husband. I would not hesitate to recommend Billy to my family and friends.

As usual Hoehn Mercedes did its outstanding job to correct a problem with my wifes car. We have been a customer of Hoehn for many years, and always have Paul Nelson as our Service Adviser, because he tells us what is wrong, and then keeps in contact to make sure we are in accord with his plan to correct the problem, as well as to advise us as to the status of the work.When I drive out of the Hoehn lot with my recently repaired car, I feel very secure that the job has been done right, and with maximum concern for our safety.Herb Sostek

Stephanie Lewiss personal touch when dealing with me is always appreciated. She takes a personal interest in my car and the service it gets. I truly look forward to seeing her on visits to the shop

Great experience. The entire team Reed and Christine in sales, Mike in repair and maintenance department also their managers Chris and Dave very professional and high quality service.They will take care of you like a family member and trustworthy. Thank you for the patience and for going above and beyond to serve us.

Regular service. Did not expect delay so I waited. Technician found radiator cracked. They stayed on job until finished. Got me out by 1PM. Paul did a great job of keeping me informed.

We continue to appreciate all the wonderful things that Hoehn Mercedes Benz does for their clients - we purchased three new MB vehicles from them in the last nine months, and each buying experience was extremely satisfying. Weve owned Mercedes Benz vehicles for a few decades, and as such, weve had them serviced at various dealerships across the Country given our living circumstances. By far, the Hoehn Mercedes Benz service team is the Gold Standard that all of the other Mercedes Benz service teams should aspire to. Thank you so much to Chris and his amazing team of dedicated Hoehn Mercedes Benz professionals!

Great service with knowledgeable and friendly service people. Used the express service and was out of there in a couple of hours. Much better than Temecula dealer which I refuse to go to.

Micheal Schaffer is very knowledgeable and help us with all our Benz when we bring them for service. Hoehn Motors Mercedes Benz service department have the best service. Very friendly, accommodating staff and quick loan a car service where we never have to wait once we drop off our car for service.

The service at this dealership is always stellar. I appreciate the friendly and professional manner of the staff and the facility. I have been going here for years and have never been dissatisfied. Great place, I highly recommend it.

The service department was very courteous and efficient when I brought my Sprinter in for an airbag device recall. I was on my way in an hour. I had just enough time to take a stroll through the discount shopping center and get a cup of hot chocolate.

I always receive top Service from Stephanie Lewis at Hoehn motors in Carlsbad. I am so happy with the results of my front brakes and rotors. Thank you so much for always being there for me Stephanie.Kathy Murphy

Service advisor Greg always goes above and beyond to provide me with amazing guest service. I highly Recommend him for any appointments and car issues that you might have. Great attitude and always provides the upmost service.

I bought my brand new E Class in October of 2011 - along with the extended warranty (just in case) at Hoehn Mercedes in Carlsbad. I have been religious about getting my car serviced at the recommended intervals and Stephanie in the Service Department has been my associate from day one. She greets me with a smile and takes good care of me and my vehicles needs. The car loan department is a breeze and the whole company communicates well with me on all aspects. I have enjoyed my interactions with Hoehn and their attention to customer service is excellent.

Very satisfied of Hoehn Mercedes in Carlsbad. In the past I bought three cars from this place and today I came for another one. Nice, helpful and friendly sales people. No pressure whatsoever. Special thanks to Billy Daniels and especially to Moe Mansour who took special care of me. The paperwork was ready in minutes. He was able to find and bring the vehicle I wanted from another location. This is the place, the best or nothing!

Excellent service; prompt and efficient. My customer service advisor is the best Ive ever experienced over all the years with other car dealerships. Im grateful I chose Mercedes and to purchase at Hoehn Motors. Thank you!

Having just relocated from Dallas, I needed some routine service on my Mercedes E350. Although a much smaller service location, Hoehn Motors was easy to locate and everyone was incredibly helpful and welcoming. Mike Shaffer took very good care of me and my car. Thanks!

Consistenly have received excellent service and communication from Dan Reeves. He is a fantastic member of the service team and happy to have had him take care of my vehicle for the past 5 years.

The service was outstanding. The people were great and very professional. I highly recommend Hoehn Motors to anyone in need of repairs and service. I want to say thank you to all your support.

As always Hoehn Mercedes provided an easy, fun transition out of my 2013 lease into my new 2018 lease. Bob Rickman had picked out vehicles for me prior to arrival and since hes sold me my last few cars here he knew exactly what I wanted. Its a beautiful dealership with exceptional service all around. Best Mercedes dealership in California in my opinion!

Paul Nelson, Service Representative at Hoehn Motors Carlsbad is the best!Always calm and ready to assist. I know that the work done on my car is done correctly and is necessary. Thank you!

This is a wonderful dealership. I have had three Mercedes serviced here. Each service was a great experience. The work was done to my satisfaction and in a timly manner. Paul was my service guy each time. He is the best!

I had a wonderful experience purchasing my C300 Cabriolet at Hoehn Motors with Paul M. Unlike Mercedes of San Diego, where I purchased my last car, Paul never pressured me, was honest the entire time and didnt try to swindle me with an over the top price that didnt make sense. In fact, Paul M. was a gentleman and fantastic salesman to work with. The entire experience was a complete 180 from Mercedes San Diego. At that place, they train their salesmen to tell you that they are taking a loss for the great deal you are getting. Meanwhile, I got a way better deal at Hoehn and they never once tried to make me feel bad about it or tell me that they were taking a loss on it. I highly recommend Hoehn Motors and I look forward to getting more cars from them in the future!