Horrible!! Avoid this place.I scheduled an appointment for my family. I got there & one of the girls yelled at me for not returning her call. Told me she gave my appointment away.Incredibly rude and aggressive staff. Yelling at customers.Ill never go back. That one aggressive staff ruined the experience.Do NOT go here!!

The ladies up front are rude and very unprofessional. I love the company but will not return to this location and will travel instead due to their lack of customer service skills and I have 4 people in my household with glasses!

Been using this location about the last 12 years and in the past 5 years I dont know whats happened but the employees have gotten router and their prices have gone up. Just tried getting my prescription updated in my sunglasses, and before they could even try to look at what they could do they were telling me it couldnt be done. Even though they were the last ones to put a prescription in my glasses. The main optical doctor there is great been dealing with him for 12 years have had no issues as for the front side staff they need to be trained in customer service and be able to explain more on what they offer and dont offer anymore.

I was impressed by my eye doctor, but the glasses I received started losing their coating in a few months. Now 6 months later they are even worse and are interfering with my vision. Vision Works only honors a 30 day satisfaction warranty, so the dont care that they sold me a bad product for top dollar. They lost the business me and my family. Very disappointed.

The doctor was amazing. First place I’ve been to that had my contact prescription in stock for trial use. Had a bad experience with another practice and she fixed me right up. Staff is very pleasant and professional. Definitely earned my trust and my business.

Staff and doctor demonstrates care and concern. Tim I think was his name was very patient and took time to share with me different options for new glasses. The optometrist was very though and skilled. I had to have her repeat what she was saying a number of times as she spoke very rapidly..It didnt help I did not have my hearing aid on.

Customer service from the two girls up front was horrible... it took two in half hours to do two exams and we still couldn’t order are glasses because it was after 5pm and they didn’t pull autos from are insurance... so the front girl dispenser got frustrated and got someone else to help us which ended up being Dawn a supervisor or manager of some sort... at the end of the day a lot companies are losing their customer service approach and treat people horribly... they need to understand a pandemic happened not he end of customer service and respect for your job...

Iwas going to make an appointment nut your reviews scare me.

I have been going to Visionworks before it was named as such. I highly recommend this business. Dr. Schroeder answers all questions in terms that you can understand. The staff are always friendly and very helpful.

Both me & my husband needed to order new glasses & chose Visionworks. The whole process went very smoothly from the time we entered the store and they were covid conscious. We were not rushed while picking out glasses. Donna was the associate who took care of us. She is very knowledgeable, professional, informative & personable. She was a pleasure to deal with. Impressed with the variety of glasses & pleased with the price range. Were very happy we chose Visionworks. Vicki & Charles Brooks

Great first and second experience. Both my wife and I got new glasses and had exams. Was Ll good up until them contacting me that my glasses were available. Communication problems with them and there website. All ended well.

I accidentally broke my 3 month old glasses at the hinges. I took them back to Visionworks, and asked an employee if he could fix them. He said the tools he needed were not available. My husband pointed out that the tools he spoke of were in the back. The man stammered, then asked me to leave my glasses there and he will check later. When I returned, the man said there was no way he could fix them. His customer service was poor. He acted like I was a nuisance instead of a customer, and brushed me off. I was very disappointed with the service there, and will not return. After we went home, my husband repaired my glasses. He fixed them, and they have been working great ever since. It has been 6 months.

Definitely 5 Stars. The store front was clean. Doctors office as well. The staff was friendly and professional. And they are Covid-19 conscious. I felt safe in there store. Thanks

Great place! Friendly staff, great selection of glasses and contacts, easy to get an appointment! Been going there for about 5 years now. Love it!

Great place. Staff was very helpful and appreciated. Great options with frames. We have deffinatley found our place for our eye care needs. Would highly recommend.

Some sort of issue came up with ordering my contacts but Christine fixed it right away thanks to her! 5 stars

Great costumer service!!! The Staff were very professional and caring. I will recommend this place 100%!

I felt really safe due to thre Covid precautions at Visionworks. Everyone was very communicative and explained everything well.

Excellent staff and service.. and my eye doctor there was the was the best! He took a little extra time to really get my prescription right.. Thank you!

They are only able to answer a limited number of telephone calls due to COVID? WTHeck -really!

Very clean and covid conscious. Friendly attentive staff. Comfortable environment. Prices of frames are reasonable. They take time to explain and also answer your questions. I appreciate their care and attention.

The exam was thorough and details explained, staff was friendly and helpful, and there are so many choices for frames! I have been pleased for years.

Everyone was very helpful and caring. They were excellent with constant cleaning after each customer. Very caring office personnel. Always have been. Ive been going to this location for over 10 years.

The Doctor and staff were very nice it was my first time visiting this practice in Casa Grande, AZ. Great experience.

Dr. Schroeder is incredibly thorough and very understanding of your needs. I have worn contacts for years and now I have glasses. I am looking forward to seeing clearly again.

No delay issues or any issues, everything went smoothly. I probably was to blame for any problems. Everyone was nice and friendly. Would definitely recommend to anyone!

I have been following Dr. Sonia Chung for about fifteen years at your stores. I trust only her with my eyes. She is the very best I have had the good fortune to see...and I am 77 years old, so you can take this statement to the bank. I have seen other Drs, but had to go back and see her to get my prescription corrected. You are so lucky to have her on your staff. Thank you Dr. Chung. The actual picking of frames part, and pricing experience, I have had much, much better elsewhere.

Good discount. Good customer interaction. Good interest in health of customer

Over all great experience! The Doctor throughly explained my vision issues and answered all my questions. Staff was great very helpful.

I had an eye appointment for September 3, 2020 then I received another appointment for contact fitting exam on September 18th which went well. Completed the exam and was told I was finished and contacts will be ordered. Everything was paid by insurance and out of pocket. Due to my busy schedule I called on October 12th asking if my 12 month supply of contacts arrived and they did not know and they offered to call me back later that day while I was at work. Its now October 31st no phone message or contacts!

I know Covid restrictions have changed everything. I went to order new contacts and I was told that appointment waiting time was 3 weeks long. So I asked if I could get a copy of my prescription. I need an appointment to get that too! Plus the girl at counter was rude. I will never go there again.

My eye exam was quick, but good. Donna was lovely at helping me pick out some frames and also worked to help me get the best deal for both pairs of glasses I purchased. I will definitely be returning here.

I completely understand things have changed due to the Covid 19 but this location has no customer service. They were rude to me and my son. I work customer service so I know we all have our bad days. But for all the employees to have attitude was really discouraging, Not only to me but all customers inside. Grabbed my sons prescription and went across the street to Americas best and got better customer service and an even better deal. Reps need re training on all operations of the store and customer service.

Ive had to wait almost 4 weeks to receive my contacts and could not get glasses until after my contacts came, so who knows how much longer Ill have to wait. Ive never had to wait this long at any other place. A month not being able to see is way too long. I will not be back here.

They did a OUTSTANDING job checking and evaluating the problems that I am having with my vision I am impressed with the detail they went through even double checking one of the tests to make sure that we got it right THANKS TO ALL OF THE STAFF AT VISIONWORKS PROMENADE !

Excellent services here I would recommend this Visionworks to my family and friends

Misleading information was given at the time of purchase about appointments needing to be made 3days prior for my glasses to be fitted and then found out after follow up that it wasnt the case and then I was told that it was only going to take roughly 2weeks or so for my glasses to show up now now I am receiving a status on both pairs telling me the order that was supposed to ready tomorrow after two weeks of waiting is now gonna have to wait even longer because it said that my order has been delayed even though it said before that both pairs where almost complete

The staff is very friendly and helpful. The dr. was competent and explained things very well. I felt i would get glasses that fit properly and they even fixed the problem with my present glasses. I was very impressed and plan to inform all my friends.

We had a very good experience with visionworks. Dr Schroeder is very good. We had to go to other doctors for things he found in our exams and after we got it taken care of he examined our eyes again and didnt charge us againSophie was very warm and friendly. She was very patient with me when I could make up my mind about where the lines on my glasses need to go. We love the Casa Grande Visionworks!!!

Everything about my experience was excellent. The eye exam was painless and not at all stressful. The doctor answered every question I had, was pleasant and professional, and I trust him completely. The entire staff in the store went out of their way to assist me, and the gal I worked with was so patient with me during the process of choosing new frames — which is usually a real chore. When I got there there was only one other customer and one gal working the front of the store. The longer I was there, the more people came in, and it was soon very busy. I was so impress that everyone- including the doctor’s assistant and the lab guy - pitched in to assist all the customers. I come to this location because it is the closest to me (I live about 30 miles away), I feel comfortable with the staff, and I like the atmosphere. Teamwork has made this Visionworks extra special. Thanks to the entire crew.Chere Cordaro

The staff at check-in are welcoming and efficient. The young lady that did the preliminary testing was very nice and professional. The doctor was professional and explained the process thoroughly as well as answered my questions. I appreciated that there was no marketing pressure for me to buy glasses at this time. Highly recommend this office.

Great fast and friendly service.

My wife and I had an excellent experience yesterday at visionworks. Every employee all the way from the receptionist, doctor, and salespeople spent a lot of time with us and helped us pick up four pair of glasses for an excellent deal. I dont know why I didnt come to vision works years earlier.

Great staff and Customer focused. Easy to access and great selection of frames. Would certainly recommend.

I lowered your stars to three because you dont have a voicemail to leave a message. It was important. I cant get this eye medication without the doctor talking to the insurance. Ill change it back when you call my insurance and tell them I need it?

Had Great Experience with Eye Dr. And Staff.

Dr. Matt was professional and informative. Especially loved, in my presence, he cleaned the equipment and used hand sanitizer prior to my exam. Excellent infection control practices.

The best glasses and customer service Ive ever experienced. Cynthia went out of her way to get me the best pair for my needs and making sure they were adjusted properly. I would highly recommend Cynthia and Visionworks to anyone in need of an exam and new glasses.

Most of the staff at this store were very friendly. Faith who helped us pick our glasses and pay for them was extremely helpful and pleasant. She appeared to be a little new but very good. I say most of the staff because there was an older female who seemed to be the leader/manager and she was down right mean. Not mean to us but the way she talked to the staff when they asked questions and the way she confronted one of the staff because of the colors she was wearing was rude and very unprofessional. While I understand that employees sometimes need to corrected, doing so in front of clients is unprofessional. I am happy with Visionworks and this is my second visit but I will do everything I can not to have this one older female help me.

Bought a pair of prescription safety glasses, they came with no side shields. I notified them and was told the manager will call me right back, it never happened. Called the next day was told side shields were hard to come buy. Was told the manager will call me the next day didnt happen. Very poor customer service, dont appreciate being lied to.

Good concern for me as a patient. Thorough exam although I felt some of their exam technology was dated comparing to other opticians I’ve seen.the doctor was good, friendly, ensured my contacts were ordered correctly by staff.

Very good place to get all eye needs taken cared of

This is the last time Ill be visiting this store, I remember Donna from my last visit a couple years ago and she was just as rude then as she was today... Particularly when she was dealing with the male Ed, ratail associate.

Friendly and knowledgeable staff. Overall great experience.

Staff very friendly and accommodating. My first time, was a positive experienceI would definitely recommend

My experience with Visionworks is always amazing. Sometimes the wait can be a little rough on the kids as they get bored, but Kristie knows how to keep them occupied. She is one of my favorite employees. We have been going here for many years, she always double checks our coverage before coming to the appointment, and has all our paperwork ready to go.

Staff were very helpful and always a great environment to go for our appts n picking glasses. Never had any issues and they are always going the extra mile to help. Highly recommend

The doctor is always pleasant, answers my questions. Meagan was very helpful, I chose the glass frames I wanted and I really feel she got me the best deal possible with my insurance.

The staff was extremely friendly, helpful, cheerful and absolutely beautiful. I had an amazing experience. I will be a lifelong Visionworks customer. ❤❤❤

I received great service. Very fast and great on price point.They even re did my prescription when I felt i did not see 100%.I was impressed with their Service

I absolutely love my glasses and sun glasses. My glasses came in a week earlier then they said they would as well. I was surprised to get them today.

The gentleman who is the eye doctor has been there for many years. I feel more comfortable going to this location. Friendly staff too.

Everyone was very polite and helpful. Feel free to ask questions and stay awhile.

Went to Visionworks for an eye exam. Was greeted by a very professional staff. Would definately recommend this as a place to go for vision work.

Had a great experience the lady that served us with our daughter was very informative about what comes with the glasses and the guy there was very helpful......those two were awesome thanks

Super fast and mostly friendly, not a lot of cheaper frames if that’s your search

I did a walk in had an appointment the same day and received my glasses that evening plus the whole staff that day way very helpful and professional from the front desk to the doctors in the back

We have been using this location for the past 12 years for both our children. Cynthia has always been extremely helpful and accommodating. I will continue to use this location as long as Cynthia works at this location.

We are very satisfied and very lucky to be customers of Vision Works

Awesome 👍 place friedlyf and knowledgeable. Fast service

I needed to see a Eye Dr as i had developed a infection in my right eye. I had not established one on the area & was grateful that i got appt for the following day. Dr Schroder was very thorough with his exam, prescribed medications & asked me to call if yhere was no sigh of improvement. I am so comfortable with them i will continue going there if needed when we are in this area(Az)

Very professional every one was nice and helpfull

Very helpful this was my first visit and I will definitely go here again

I had an appointment set up for me and my son. I am not a new customer, I seen the eye doctor in the last 6 months. When I set up the appointment I was told that they have my insurance information. Then the day of my appointment I get a very rude message from the eye clinic staff named Christy and when I call back to find out why the clinic seems so upset she continue to be rude and unprofessional on the phone. Then when I requested to speak with her supervisor she stated that she does not know when her supervisor will be back and rudely transfer me to another associate. The excuse I got, Christy is busy that maybe the reason for her rudeness. For future customers be aware of their lack of customer service.

Received a message today that i could pick up my glasses and when I arrived it was closed over 30 min early! I was really frustrated that I made the trip for nothing.As a first time patient i would not recommend.

I have been to this location many times for my four childrens glasses and the last two experiences have by far been the BEST. I almost didnt want to come back due to the employees that work there.BEFORE: I had an awful experience there with one of the girls in the front and when I asked to speak with the manager I was then greeted by another miserable woman. Both of their attitudes were in poor taste, all of the employees looked like they hated their jobs and not one single person acted like they had ever heard of how to give good customer service. I stayed away for 2 years and reluctantly went back because my daughter didnt like any of the frames at a few of the other shops. Now, however, I am SO glad I came back.NOW: The store is under new management and man what a difference! I walked in with my 4 children and was greeted by an extremely happy lady named Stephanie, come to find out later she is the new store manager. I mentioned my daughter is here just to browse at frames but didnt have a prescription. She said not a problem let me show you what we have and began asking my daughter and I questions about what styles she preferred. Keep in mind I went to three stores previously and not one person offered help to look at frames. She began pulling frames for my 13 year old daughter and had her try them on. She LISTENED to things my daughter mentioned of what she liked in a particular frame and what she hadnt liked, collecting the ones my extremely picky daughter liked. The store was busy and she asked if we mind if she checked in with some other customers while we looked. After helping a few people she came back to check in on us. The rest of the experience was flawless and easy. As I watched the other employees helping other customers I felt ease as they looked happy and all had smiles. This was a completely different feeling than I had 2 years ago when I walked in and it felt miserable. I cannot explain how different the environment is in there now. We came back to pickup my daughters glasses and again was greeted with smiles. I then told Stephanie of my experience before and she apologized and said she felt terrible that we had that experience and that visionworks prides themselves on their great customer service because her customers only deserve the best experience. She thanked us for coming back and said she had hoped they felt comfortable coming back anytime.Also, in my daughters words, she rocks! My daughter is extremely picky and usually hates wearing glasses. She now has two pairs that she loves and I never have to bother her to put them on. She offered us 60% off to come back for a third pair so my daughter can have prescription sunglasses for the inconvienence of our last experience. My other three children will be back in and I also spoke with my neighbor. I mentioned it to a co-worker and she said she went there because they took our insurance and had the same experience with Stephanie saying she hadnt experienced such great customer service like that in a long time. I would recommend visionworks to anyone!

The staff here is so friendly and knowledgeable!

Ordered my contacts in April of 2018 and have still yet to receive my contacts. Apparently they never placed my order. A supervisor got back with me recently and stated that they’re placing my order and I’d receive them the next day. Never received them and haven’t even got a call back. I’ll never do business with this place.

Decent prices,nice selection,friendly staff,real cool eye doctor

Very friendly & professional

Best service I have had while getting glasses. 3 of my co-workers recommended it to me and Im glad I actually went.

Good hard working people

Called to schedule an appointment as a new customer, they called and asked for my insurance info but I missed the call. I called back and got a gentleman who was rude and told me that he can’t find my insurance provider and that the doctors weren’t in on that day (Thursday) and that I’d have to call back the next day (day of my appointment) to see if I could be seen there. Poor customer service. Do not reccommend.

Very friendly and helpful. Walked in and immediately receive service

Sad to due Business with this company.Spent lots. Of money over years.They simply went south. The dont care about their customers.Sad. Eye care service, products and workers.

Faith is wonderful! Thank you for all your help!

I have been going to Visionworks for years (even before it was Visionworks), and have always been treated very well.

Walked into Visionworks when the assistant asked if I could help you I said could you check my insurance coverage first its VSP. She said we dont take VSP. My reply thank you and I left.

Didnt get my contacts for me, glasses were like looking through a fish bowl. I told them I had been using BL lenses for years and they said they would order them right away. A few days later my trial pair arrived and NOT the 8 boxes as they billed my insurance. They would not give me the trial pair without wearing them for a week and would not give me an RX which EVERY eye doc has done in the past. If you pay for an eye exam shouldnt you have a RX???? The glasses were just fitted on my face and not tested (take my contacts out). I got home and the walls were curved, everything was like looking through a fish bowl. Also, sale for $69 is far fetched, watch for up selling, all for nothing as I couldnt see through them. Back to a big chain store I go....

I was very pleased with the service I received

Awesome care and friendly service! Been going there for years!!

Staff was great. Price was ok

Customer service was pretty good. They dont tell you when you arrive that you may not walk out with your 👓

I made an online appointment, got in the same day. I picked up my glasses and sunglasses the same afternoon.

My appointment was at 2 and still waiting been wanting 30min and still waiting

Awesome service Thank you!

Everyone was very helpful and friendly!

Very friendly and helpful.

Worst place ever worst pricing ever. Called and scheduled a contact lens exam, walked out with only a prescription for glasses. They want to charge $50 for a contact lens fitting so basically youre paying $50 to try a pair of contacts. Worst customer service every do not go to this place .

Friendly staff, went above and beyond to help our family.