Haven’t gone inside the only reason why I’m posting is because this dealership has the nicest landscape and I feel everybody should know that. 😬

We love our Buick Enclave and our salesperson, Noah Prine was a friendly, knowledgeable young man. He went out if his way to find the perfect vehicle for our needs and wants. The service after the sale is fantastic. If you are looking for a stylish, dependable, affordable vehicle stop in to see Noah. He will take good care of you too!

Jason was very courteous and helpful. I just love, love the waiting areas although it was a bit cold. Otherwise I really enjoyed my visit.

I had a great experience with Baker Cadillac. Top notch dealership and top notch personnel. From the sales team to the finance department.The inventory far surpassed any of the dealerships in North Carolina which is why I made the three hour drive to Charleston.I buy a new Cadillac every few years and will definitely come back to Baker. Jeremy was a great salesman. He is responsive, attentive and professional.

I bought a car with Noahs help and had an amazing experience! He helped me pick the perfect car and took away all the stress from the experience. I would definitely recommend choosing them for your next car purchase.

The Baker experience was incredible. My sales consultant, Seth was awesome! He was so helpful in assisting me to find the right car for my budget and one that I loved. For the first time, car buying for me was an enjoyable experience. Thanks Seth and thanks Baker Cadillac! I would highly recommend!

My service advisor, Jason, was very attentive and kept me informed throughout the process.

Easy appointment process. Staff was nice.

A wonderful experience getting this 2020 CT5 for my mother in law and Lennard, assisting the entire way! He was wonderful to work with and closed the deal with no hiccups! He helped make this beautiful 79 years young lady very happy... Thank you!

Alison took my car in for maintenance and a repair - they had the part and my car was ready the very next day - she always keep me informed - cannot thank the Baker Team enough - truly professional - thanks - Rob R.

I arrived early, checked my car in, and waited in their lounge while they serviced my car. They changed the oil, checked everything, and washed the car, and checked me out in a little over an hour...at a reasonable price.

WE HAPPY A WONDERFUL EXPERIENCE AND FAST PROCESS MR.CLIFF TUCKER DID A AWSOME JOB TO GET US INTO OUR 2015 ESCALADE BAKER CADILLAC IS THE WAY TO GO FOR ALL YOUR CAR NEEDS GREAT DEALERSHIP

Extremely efficient and professional, great staff and outstanding customer service! they have all of my future business!

Recently purchased a 2020 Cadillac XT6 for my Wife from Baker Cadillac. Jeremy made the sales process seamless, and my Wife loves the car. The bigger problem is the warranty.The stitching on the steering wheel has begun to unwind, and no one is standing behind it.After the dealer inspected it the mentioned they have seen the problem before and the entire steering wheel needs to be replaced ($700 repair). The dealership said they won’t authorize the repair but to contact Cadillac directly and they should be able to help. Contacted Cadillac and they opened a case, then called me in a Week to say that it is normal ware and tare and they won’t repair. Unbelievable! We just bought a $50k plus car and they all but tell us to go away... This will be our first and last Cadillac

Our advisor and the service team went above and beyond to make sure our travel plans were not interrupted due to supply chain shortages and repairs to our caddy.

Had a great experience working with the dealership. Youd think every car is expensive but they were able to get me what I wanted at the pricing I wanted. Kelly was great in assisting me and salesman Jeremy was great as well. Shout-out to the manager who helped me get the financing. Ill definitely work with Baker Motors again. Great place!!!

Purchased a new XT5, great buying experience, great service.

Jason in service was very informative and kept us informed of our repair. We own two Cadillacs and will be bringing in our XTS for service Soon!

My service advisor Ali Perry along with Tressy and Keith provided excellent customer service. My vehicle was service in a timely manner. Great team!

We just bought a used vehicle. Lanard our sales man was amazing, polite and professional. ID recommend him and the dealership any day!

All service is performed in an excellent, professional manner to my complete satisfaction.

Best price on tires. Great service

My husband and I purchased an Esclade from Baker Cadillac recently. Actually my second purchase there!I can not say enough about our experience! Barbara Wrench was our initial contact and might I say what great professional and personal service! I gave her our criteria and she went to work! From start to finish Baker made this an exceptional experience. They even provided Concierge service for my first oil change!To say we are beyond excited is an understatment!Sharon S.

Quick service comfortable waiting area,

While we all have that heightened sense of reluctance when going to an auto dealer, Let It Go these are good people.Absolutely a fantastic experience!!Alex Hammond (sales rep) is absolutely professional with a fantastic personality with understanding and listening. Russell Boiken (Manage) is very amicable & easy to work with and Harris (F&I) was absolutely professional, timely, amicable and very easy to work with.Cadillac is the only car I ever owned and a fantastic brand and so is this dealership. Im a 32 year sales veteran and was highly surprised at the team here. Great job Mr. Baker....GREAT EXPERIENCE!!!!

Clean and modern dealership. Staff polite and helpful. Gray overall customer service.

We had our car maintenance done by Baker Cadillac and Dean, in service, was very professional and our car was completely done in record time.

Excellent salesman and service.

Great dlr service on time also washed and vac at no cost I have purchased 4 escalade from baker and. Always treated fairly

Its always a pleasure working with the Baker Cadillac service personnel, especially Ali! They are knowledgable, respectful, pleasant and very professional.

I would not buy another vehicle from this dealership nor would I recommend it to anyone I care about. Trying to communicate after the sale concerning license plates/ registration was a horrible experience, their only concern is/was making the sale.

Called in for service, they do not have call back if they are busy. It dont look like they value their customers. Or they are making so much money they dont have the time for the luxury car buyers. When you pay for high luxury cars you should be treated better.

I had to have my Cadillac checked out. They were very helpful and professional. The work that needed to be done was extensive, but they were very quick about getting the job done. Thank you Baker Cadillac ❣️

My service advisor Fred Wilkins is the best, he always go over and beyond!

I seem to find more issues as the days progress. Originally before I bought the vehicle I had taken it to get an inspection done and they found a bubble in the right rear tire which would need replacing, the calipers were sticking which would need replacing, and an unknown source of vibration. After bringing these issues up only an additional 200 dollars was taken off (negotiated sticker price TTT as well) the total price after being told that your dealership is putting no more money into the vehicle and it’s either the 200 or the vehicle is being shipped off. Now that I have the vehicle I have also figured out that I do not have any heat in the vehicle which could be a number of issues and additionally the right rear tire had a bent rim causing the vibrations. Just getting the calipers and rim repair will be a little over 1,395. Now approaching my second payment I have no A/C and again could be any number of issues that are normally expensive. Bought this vehicle used with low miles but will be paying it off over the next couple of years. This is turning into a worst nightmare scenario.

Salesman Lanard Smith was the best consultant we ever had!! It was like buying a car from a friend from the beginning..he was out in the rain and came to the car welcomed us and ready to work with us.. unlike most car lots where you have to search for a salesperson..We hate coming to car lots but Lanard made us feel comfortable with the buying process and made it “fun” again! We will most defiantly be back to see him and Baker Cadillac!

Thank you very much Noah Prine for your outstanding service in assisting me on purchasing my new car. Your patience and attention to detail in a relaxed professional manner were extraordinary.You attentively listened to my needs and put me in a car that fit that description. You are an asset to Baker Cadillac and I highly recommend Noah Prine for his outstanding customer service.

I have bought 2 vehicles within the last 6 months. The Cadillac Escalade I purchased is now in need of a $5900 transmission. They company does not seem to care that I just purchased this faulty vehicle from them and that they are the reason why I am in need to have this repair. Very disappointed and will never purchase from here again.

I recently purchased a Cadillac Escalade from Lanard Smith at Baker Cadillac and have to say I am thrilled with both the vehicle and the customer service I have received. Lanard was wonderful to work with and the whole buying process went smoothly. Since my purchase there have been a couple issues that I needed assistance with and Lanard as well as Allison have continued to provide attentive and thorough customer service.Thank you so much for a good car buying experience.

Very rude and they said I wouldve gotten a loaner vehicle my car wash well that didnt happen Dean Griffin the Assistant Service Manager said my car is to old to get a loaner Vehicle and they dont sell parts for my car and I told him my check engine light was on he told me they dont got the equipment for that because my car was too old smh

Very professional and did not pressure me to buy. Gave exceptional customer service, and delivered just as he promised. I would highly recommend him. His wits and abilities will take him a long way in the auto industry.- Pete Campbel . References; Lanard Smith

My Cadillac dealer. No rip offs on service. Friendly staff. Even oil changes are reasonably priced!

Fine-fine selection with the Cadillac line-up on Savannah Hwy in West Ashley. The owner, Tommy Baker is the Dealer of many high-end domestic and foreign imports! *If...they dont have it on the lot, they can get it! Top shelf Dealerships, all the way around!

Immaculate showroom....gorgeous vehicles....interested sales associates....courteous and patient service both in sales and servicing. Easy to find ...will offer you a loner if car is in for extra attention.

I love Baker Cadillac! Tammy and service advisor Dean are TOP NOTCH!! Excellent, speedy professional service at its best!! This is a service department you want to visit just for the exceptional experience and friendly staff!

I recently bought a 2014 Ford Escape from baker earlier this month. Upon getting home I noticed that two seatbelt buckles in the back seat were missing. I called my salesman and told him and he asked me to come back in to check. Unfortunately, i couldn’t get back to Charleston and asked them to meet me half way with a loaner so they can take my car. He proceeds to tell me that it was his busy time of year and they couldn’t do that and I needed to come in on the weekend if I wanted this to be taken care of. Now I remind you, the car they sold me was missing two seatbelt buckles. Let they sink in! I can’t even take my kids to school in my car. I called a local ford dealer and they took care of it for me ASAP. Now they are getting all of my service calls and I will be buying my wife’s new car from them now! Thanks Baker!!!

My fiance Thomas Reeves purchased a 2015 cadillac from Baker. Before the tag came in the mail the car was in the shop because it needed a new motor. We were sold a car with an engine that was already blown . We believe the company rigged the car just enough where we could drive it off the lot a few more miles, and then seen where the car was faulty. When he contacted his salesman he was then told because he bought it as is no warranty then it was our responsibility. Who would think that a car with 77,000 miles on it would have engine problems. We are now having to make payments on a car we cant drive as well as to have th repairs done is $4500. He, my fiance wrote a review after having done that the company then posted for my fiance to contact them to give them a second chance to make it right. So in doing that, noone will speak to him . They only commented that under the reviews to make it look like they care. How can they get away with this?

Ask for Patrick. Best salesman in Charleston. Honest and there to give you the best price and money for your trade. We bought a car from him 2 weeks ago. Great experience!

One of the worst experiences Ive had with a dealership. I went to pick up a part from the parts department. Very poor signage directing you to the parts department. Which is in a totally separate building. No one was at the counter when I arrived. Waited long enough to watch prices right on there large screen for service department customers. Finally a sales lady came up with another customer. The parts associate proceeded to help her while I stood there continuing to wait. Finally I got the part that I had called ahead to get. Very poor customer service!!!! And they get away with it cause you have to have the parts needed to fix your car.

Polite, very professionally dressed, courteous,friendly very detailed oriented. Go see Alex, hell get you right@

Our new XT4 is great! However, we have been experiencing some confusion since we purchased the car and are residents of Florida. We were given a 30 day temporary tag while we wait for the transfer to go through. (Which takes longer than 30 days) Our first one expired and the numbers on the new temporary tag completely washed away from rain. While we understand the rain is not bakers fault, we keep getting the run around from staff when calling for replacement. Every time we call I am pointed to a voicemail and while we would love to be able to reach out to our salesman when we needed the first replacement it appeared that he never took action. We would have appreciated clear instruction and at least response to our concerns as we are unable to drive and enjoy our new car at the moment.

Earl and the time was amazing. They showed me every option I wanted to see in style and color. They were super patient and helpful! I’ve leased and bought many cars in my life and this was a top experience and so relaxed.

Great group of people to work with. I have always had a great experience. Its a pleasure to do business with Baker Cadillac.

Sales rep was great. Classy cars and SUVS

Allie in service is the best in town

I dropped my car off on a Monday morning with the understanding that my vehicle would likely be diagnosed by the end of the work day. I was brushed off by Dean, the service supervisor, on Tuesday when I called twice about my vehicle and it still had not been looked at by any technicians. I called Wednesday afternoon and my car was STILL awaiting a diagnosis. Dean was unapologetic and gave me a lousy explanation involving the shop being short staffed and something about twenty things going on at once. I picked up my car that day and later took it to a local shop around the corner from my home, no appointment necessary. They called me back in less than two hours. I am very disappointed with the lack of professionalism at Baker Cadillac. They were very apathetic about the pace of servicing my car and being short staffed should NEVER be used as an excuse when addressing a problem with a customer. I made an appointment WEEKS before I dropped it off that Monday morning. They should have been prepared. Maybe if Dean hadnt acted like such a jerk on the phone, I would have taken the scheduler up on the offer to loan me a vehicle while mine was still in the shop.

Absolutely the best dealership I have ever dealt with. The service is as amazing as their vehicles. Thank you!

Fred Wilkins greets you with a smile and make your day. He is very professional and exceeds in personality. His performance on the job stands out beyond expectations.

Incredible experience. Dean always takes care of my every need with ease and courtesy. Impressive customer service.

Michael was great to explain repairs, all of the staff I met was very nice and helpful.

Mike was great & welcoming...making my 1st visit to this dealership awesome!

Service department is horrible!!! Dropped my car with Joey who gave me an estimate the next day. I told him about another issue the car was having and he said hed call me back with price. I NEVER heard from him again. I called back asking for Joey and left a message for him. Over a week later and still no Joey. I called back again asking if Joey still worked there and was told yes. I left another message for him with no results. He actually had another person call me two days later, I asked where was Joey and was told hed asked this person to call me. He knew he didnt want to hear my wrath. What a joke this Joey guy in service. If you want to wait a long time for service, then Baker Cadillac is for you. Remember ask for Joey, Lol.

Service is great! The team at Baker is always friendly and they always have a smile for you.

Exceptional service every time..

Very friendly sales team. Very customer service oriented.

Awesome job! Quick and easy. Savannah was awesome!

My father can not stop bragging about the service that was done at this place he states the service on his car was super fast and they even sent a driver to pick him up and drop him off which was super convenient since he was on vacation

Mr. A.J. called me this morning with his commitment is first to his employees. In fact, someone did not get a hamburger. Someone needs to explain to him who provides a job for him and his employees. This is in order to learn him a fact about the business world.It was embarrassing to think it was a public affair and ask for a hot dog and he refused. Customer appreciation is a lesson A.J. should learn or be sent back to school for public relations.

Great service a good place they clean my car did my oil change

Simple oil change turned to new engine. After having a service performed on my vehicle that went wrong, my vehicle now has a new engine. When contacting Baker after failure, it was their position not to take responsibility for the issue that was deemed a direct result of their work. After consulting with a lawyer and making an attempt to resolve the issue, a court case was filed. It was a lengthy process that saw them utilize 2 defense firms and have their GM and service director directly involved with the case. At the conclusion of the trial a jury found against Baker and in my favor, faulting them with the issue and awarding funds for repair. Baker Buick GMC Cadillac and Baker Motor Company’s reluctance to right a wrong done in their service department is unbelievable and unfortunate. A company that has a reputation around Charleston of class and excellence to treat a customer in this way and not back their work and shortcomings. Very disappointed in the conduct of the management team at this location, could’ve been handled in a much better way.

I bought my Escalade from Baker Cadillac (paid sticker price)and when I called to ask if I could bring my car in for a assessment (because the county appraised my car and almost double what its worth) the sales manager cut me off in mid sentence and said I cant help you. I dont get involved in that. I even asked if I could bring my car in and have them take value of it and he said it wont do you any good to do that. He was so rude and couldnt get off the phone fast enough. You would think he would be nice to someone who bought an Escalade from him. I definitely will never do business with Baker again as long as he is the manager there. His name was Bob.

People are friendly they have great service and the salesman do not pressure you.

Hi my name is Christian Lupescu . From the beginning Noah, Was Professional. FOR ALL OTHERS A MINUS !! IS A LONG DELAY TO DELIVER THE TITLE TO THE BANK. TAKE MORE THEN 4 WEEKS TO HAVE A COPY OF THE TITLE! THIS IS UNACCEPTABLE!!!

Dealer was mostly quiet which allowed me and wife to discuss with minor input from deal.

A good place to buy a brand new car.

Very satisfied with service!!? Yes

I went into Baker Cadillac this morning after making an appointment 2 weeks ago for my 2015 ATS. I purchased my car used 2 years ago and had difficulty with my extra key fob from day one. After experiencing a tire pressure problem while enroute to North Carolina I also discovered that the tire pressure indicators were not correctly identifying the tire with the problem.I returned my car for othervroutine service to Carmax ( where I purchased it) and was informed that they could not calibrate my pressure indicators correctly and did not carry key fobs in stock or program them to vehicles.Enter Baker Cadillac and my hero Joey on the service drive! I was in and out in no time with two correctly working key fobs, properly functioning tire indicators, and a washed vehicle. The dealership is spotless. The waiting room warm and inviting and complete with current magazines, complimentary wifi, a quiet space for those trying to work and a very nice cappuccino or coffee machine.Service was courteous, professional, friendly and knowledgeable.Ill be back for all my future service needs as well as for my next Cadillac purchase.Joey went above and beyond from welcome to departure and should be recognized as the asset he is.

Very prompt and courteous at service desk.

These sales associate Michael Smith was awesome

Friendly and eager to help.

Fred gives great professional service.

Good work, but be prepared to wait... And wait

Had service repair work done. Excellent job.

If youre looking for a new vehicle, they will roll out the red carpet!!!

As always, exceptional service. Thank you.

Baker Cadillac of Charleston provided me with a luxury experience while getting my car serviced today.

Horrible Service! Had to call Buck Corporate office to get follow up, and status on my vehicle that had been in the shop for over 2 weeks.

Jeremy is awesome!

Always pleasant people

Courteous and friendly.

Very efficient and thorough

Dont ever buy a Cadillac here. There service is terrible.

Chris Costner, A true Professional!

Not impressed...

Strongly Condemn

Very professional