One of the best experiences my husband and I have had with getting our car repaired! We had originally called a few other shops before we discovered this one for quotes and the other shops quoted much higher and also couldn’t get to our car for almost a week. Citadel Auto Repair was able to get our problem fixed the day of! They kept us updated every step of the way and were super friendly. Hopefully we don’t need anymore car repairs soon, but we’ll be heading back here if so!
Always have had good experiences here. They never make me feel like I have to fix things that dont need it.
They fixed my car right when another shop couldnt. Great rates and friendly staff
I wasn’t expecting to pay so much but they did talk me through my bill and my car is running super smooth! I would go back for sure! They were very honest. It is just a very crowded lot.
Mixed review here. Initially I was given an estimate with 55 dollars for diagnostics and additional for the repair of my engine cooling fan. I did some of my own research and the fan was a recall. I told them no thanks for the repair and had it repaired for free from the dealer. When I went to pick up after declining the repair, diagnostic costs doubled to 110. To me it seemed really unethical and as a way to pad the bill when I declined repairs. I have the original estimate in an email and brought this up- was then told I could use the 110 towards the repair if I got the work done there but was given no explanation as to why the charge doubled. I still don’t have a solid answer but paid the bill.Anyway they found the problem so they know what they are doing. John was also very nice about getting me in fast. There are definitely pros here but I’m not a fan of their business practices and professionalism. I do not mind paying for service for my car but I do mind when things on the bill don’t add up.
I needed help with my car last minute and John was able to help me out. He is friendly and welcoming. This is definitely the only place I will take my car from here on out. I love supporting local and this business officially has my business.
As a young guy with no experience or knowledge about vehicles and what repairs are necessary I was very happy with my experience. All I needed was a simple oil change on my car and John the owner did not even try to sell me an engine air filter that was not needed.(not that I would know better or not, such has just been par for my experience with other places)John seemed very happy to answer my questions.Note the dogs that greet you are very friendly, one of them is just a bit loud :)
Awesome place. They dont try and over sell you and their prices are fare market price. Jon the tech was very helpful and fast when fixing my car.
Great mechanic.
Great service.
John and his team are honest and do top notch work. Highly recommend
Will say anything needed to get your car in the shop. After that, look out. Overcharges and nasty. Ethics and good business practice unknown here
We bring everything to johns shop. He’s worked on two cars for us and weve brought him two cars for inspection that we’ve considered buying. We’ve always had wonderful experiences. An honest man who tells you what needs to be done, what doesn’t, and what you’ve got time for so you can save up some cash. He keeps excellent records on everything he does for you. We couldn’t recommend him more.
Always done a great job on our cars. Honest and will tell you when it is not in his line of expertise and will recommend someone. Quick, efficient and priced right!
I highly recommend this place. I took my car in on a Monday, last minute and they had me ready to go within 24 hours. After spending my entire weekend trying to figure out what was wrong and spending hundreds of dollars that I didnt need to, the staff at Citadel Auto Repair was able to pinpoint the problem and had me back on the road in no time without charging me an arm and a leg!
John and his team were great to work with, patient with my questions, kept it real about pricing, fit me in the day I called, and in just a few days’ time my car runs better than when I bought it. Will definitely be bringing my car here for all future work.
I had lots of work done. They got to it and got it complete super fast. Detailed and accurate estimates before work was done. Great and fair prices.
I brought a used car in to have it inspected before purchasing and was very pleased with the service I received from one of the mechanics. He absolutely knew what he was doing and talk about, and assured me that the car I was getting ready to buy was in great shape. Would highly recommend Citadel Auto Repair!
Great friendly honest people with great service. I could not have had a better experience anywhere else. My tire joint was making a bad noise and I went straight to them that morning. They took care of me and got me back on the road to anderson with prompt service. I highly recommend this business to anyone. Thank you guys
Staff was verry helpful. Will definitely return for future needs.
John is awesome. I took my Pontiac in for electric issues, 4 way flashers, blinkers, and brake light problems. No one else could figure out what was wrong with it. He fixed it the first time and then the switch he put in went bad, but he did not give up on it. He replaced it with no extra labor charge. He was great with communication too, always available. Im going in to pick up my car today and Im sure he took care of it. The best part is, if it isnt fixed, I have full faith that hell tell me bring it right back so he can take care of it. Just make sure that you schedule an appointment to bring your car in ahead of time, they stay pretty busy!
I took my car in because my headlights wouldnt come on. John(the owner) said he would look at it. I used my fog lights to drive to their shop that morning since my headlights wouldnt work, but I didnt tell them that. I called and John tells me he went all through the front of the car and couldnt figure it out but as they were touching wires in my fuse box the lights came back on so just dont touch anything and the car was ready and his labor is 285.00. Upon receiving the car as I drove away I noticed a scraping sound. I got out of the car and noticed I was missing multiple screws from the fender liners and this caused the fender liners to come away from the car and were rubbing the tires. This caused the bottom of the fender wells to rip and could no longer stay attached to the car.I myself had checked the car before I brought it in, under and around the front of the vehicle to see if I could spot a loose wire or something disconnected. There were no loose or missing screws anywhere. I got home and noticed the fog lights were no longer working. I opened the hood to see all the fog light wiring had been ripped out. I called Citadel Auto Repair and John said he had no idea what happened and that it was probably like that when I brought it in. He then told me to come up there and we could ask the person who worked on the car. Upon arrival he called the individual over and asked him if he knew anything about the damage or problems I was encountering, of course he said no. John then asked him where the problem was which caused the headlights not to work and he said on the passenger side of the car. I guess John had forgotten what he told me on the phone. John and the so called repairman both then asked if anyone else had worked on the car and that is probably where all this damage came from. Overall I spent 90.00 for new fender well liners, 45.00 for new fog lights and gave Citadel Auto Electric 285.00. If i could rate zero stars I would. I hope anyone reading this would think long and hard before taking their car to Citadel Auto Repair!
Was a wonderful experience the people where typical mechanics. They did amazing work!! I will go back any time anythings a matter with my vehicles.
John is fantastic. He will take excellent care of your vehicle!
Great service with no hidden costs. Work done in a timely manner. I would recommend to friends and family.
The thing that impresses me the most is how John only want to charge people for the work and materials that really need to be done. Nothing extraneous. No bogus charges.
They fit in an emergency repair for a pregnant woman, and the final bill was 25% LESS than the original quote. Who does that? Great work at honest prices.
Walked in to a bunch of dogs barking at me. The guy working there was yelling at the woman in the office. I turned around and left. Not sure what kind of business this is but I’m definitely not going near there again. No man should be screaming at anyone that way. Very unprofessional
One of our company drivers was on his route in Charleston and was having issues with his truck. The first shop said it was the alternator, wanted almost $500 and said they couldnt get to it until the next day. We found Citadel Auto Repair online and sent him there. John diagnosed the problem, discovered it was nothing more than a bad connection and for just over $100, and a couple hours, the driver was on his way. John was very professional, and I saved us $400 in unneeded repairs, plus a hotel room. If we were in the Charleston area, we would use this shop exclusively. Thanks again for the assistance and honest service!
We had a fantastic experience at Citadel Auto. En route from Toronto to Florida, we had some car troubles and John and his team took us in right away. Received great service at a very reasonable price.
Always use john. Honesty and great work
Absolutely Perfect. Jon & Johnny KNOW WHAT THEY ARE DOING. they swapped out a complete engine swap for my 2009 Cadillac CTS when a lower rod blew due to faulty Cadillac dealership checkups and work. Of course Cadillac found a reason to claim it wasnt their fault Jon did a on point job, amazing fair prices in a super timely manner. John Found an engine same year and model on his time, which was a front wheel drive, changed it, converted, compatible for my car which was a RWD like clock work. I have not taken my car anyone else besides Citadel Auto. You would be stupid not to take any repairs to them. Cheers John!
Owner is very helpful and a cool 🐶 named Snicker
Awesome service and repair. Had emergency while they had my vehicle and they made me top priority so I could get home to Greenville.
This guy is a racist. He screams at his white employees and hes scared of his black employees
New to the area I had no idea where to take a work van needing repair. These guys were fast, affordable and did quality work.
Love driving my car again!
Fantastic Service.