Always receive great service from Taylor, she always gives a warm welcome into the store. Great personality all around. Love the store!!

Great staff! Knowledgeable company, and I would love to see Taylors smile on a date...

I love this place! They have exactly what I needed.

This store is awesome it was a pleasure great customer service from macho and tee was gear well definitely be back

If I could give a 0 star I would. Just came here to a retail store and before I was greeted as a customer, I get yelled at from across the store to get out without a mask. I asked Anthony, the clerk, if he always tells as customers before he greets them. Then after I went out to get my mask (which I forgot because I was riding my bicycle), I come and ask to purchase something and they had 7 left. I asked to take them and he said he cannot, he has to keep stock. Does that make any sense for a store that depends on sales to not sell their stick to a customer willing to buy it all? I was trying to support local business but with the nasty atmosphere, I will take my future purchases online. Good luck surviving the economic crisis with this type of customer service.

T is the best! Every time I see her she’s so happy and energetic and really knows how to help. Excellent customer service.

Usually have everything you need. Improved a lot since the beginning of the pandemic.

Bought a cbd disposable vape pen. Went home to try it and it didn’t work. Not a single puff. Called and asked to exchange and they said I should have tried it in the store.They said I should have been told to do that by the employee who sold the vape to me. The employee did not. Now I can’t return or exchange because a mistake an employee made. Customers are being punished for employees carelessness. Do not shop here.

Youngins dont know & dont care about good customer service at all. They just halfway do their jobs and find other people to blame when they get called out. They were both standing around doing nothing upon entrance and then when it was time to work and the self service machine was down they both blamed somebody else like they couldnt have just done it themselves... Like... Whaaahh? 🤔

First time buying anything from a smoke shop. Demya was very helpful because I had a lot of questions about the CBD being that I needed something for pain. She was knowledgeable and patient, will definitely be back once Im finished my products.

We were visitors from out of town and we stopped in to pick up a couple of things from the store and we were absolutely blown away. The staff is super friendly and knowledgeable and they took the time to really make sure that we were taken care of. We definitely recommend shopping here and giving them all of your money lol. We would make that hour and a half drive to purchase from this store anytime. Keep up the great work!!!!

Starr was the best associate that has ever. I’ve visited the store on several occasions but never been treated with this customer service! Thanks Starr!!!

I called to see if they had what I needed and they had it waiting for me once I arrived. In and out within 5 minutes. I love thos place and the people who work there even more!!! Customer service at its finest!

Stop by and see Starr. Great customer service!

I just had a 1st & worse experience with them. I purchased 2 bang puff that was suppose to be 2000 puffs, took 4 puffs & it went out. All I wanted was a exchange, they wouldn’t do that‼️The sales guy said they was good, but then the young lady said she would of never advised those 🤷🏽‍♀️

Star did a amazing job locating the products that I needed.

Alex is amazing even when it is busy! She helps me right away every time I go in and always knows her stuff (: She could run this store on her own

Terrible experience time after time. I go to this shop because of the convenience of it being close to home, yet everytime I leave disappointed, mainly due to the absurdly high prices. The only thing the staff knows is how to operate the register and take your money. They lack basic product knowledge. And today, was by far the worst experience, spending over $120 in the store, and get home to find that one of the quartz bangers the clerk had wrapped was broken. Surely, I’ll call and get this replaced....NOPE! They actually refused to offer any compensation for the broken piece. So not only do they over charge you for products they know nothing about, they actually send you home with broken pieces and refuse to offer a solution.

CONSUMER BEWARE (and read on all the one star reviews)! If you buy any pipe from them and if it s not working or its broke. For example, if its electrical or uses an USB like a vapor. It happen me too!.. They will not exchange or refund money. I mean the same day with reciept! WOW!!! Not Professional man! There are many places in the UNCC area.

They held some sought after merchandise and told me when to call back for maybe when more would be out the next day. Very nice and chill but still cautious with Corona. Really liked the chick that helped me both on the phone and then about 20 minutes later in the store!

They helped me here and the staff are friendly and excellent. Lots to choose from clean and welcoming

OK for starters they have amazing glassware a lot of up-to-date Devices but yet spent $600 cache and refuse to give me a discount or even cut off 20 or 30 cents

Train your employees! On several different occasions your employees showed that they don’t know what they’re selling. It is apparent that the company isn’t worried about the overall experience. Decent selection is about the only good thing I could say about this location. You just have to be sure you know exactly what you need, because asking them for help is not an option!

Very friendly and knowledgeable. The staff answered all of my questions and took the time to show me new products.

I would give them less if i could. Depending on who you speak to you’ll hear different policies. I would recommend literally any other smoke shop over this one.

Cole is an amazing employee. He is a straight shooter that only recommends what’s best for you not what sells. The whole experience was excellent, and he made sure my device worked in every function before letting me pay for it. Optimal retail experience they get my business whenever I’m in town!

Matt was super helpful as I was trying to sort through all the brands of all sorts of stuff that they have here. I ended up finding exactly what I needed and even got 10% off from my purchase. Highly recommend this place.

I walked in needing help. They rescued me and provided me steps chill..or a beginner hookah purchaser. I felt supported and they were beyond knowledgeable. I will purchase all future hookah needs from this spot right here! I love my hookah already. Great choice overall!!

We love this High Life. We have been going here for the last 3 years. Everyone has always been knowledgeable friendly and always gives great customer service. We went in today and Peyton greeted us as soon as we walked in, helped us with our order without hesitation and made sure we had everything we needed. We went all the way here from the other side of town because we always have a great experience even though other vape shops are closer. Thank you Peyton!

I’ve been to a few high life’s and many different smoke shops but this is easily the worst. The customer service in person is alright but over the phone is horrible. If you don’t want to work I’m sure there are many others who have lost jobs and that would love your position during this virus. I felt like I was and unwanted bother as a customer.

I come here 1-2 times a week and the staff here never fail to be amazing! Always helpful and friendly and knowledgeable! I would recommend this particular High Life to anyone!

Experience was great!! Loved the selection of merchandise. Was helped by Meredith. She was so easy to talk with and very knowledgeable. She helped my husband and I and was very patient with us as I tried to make up my mind on what product I wanted. Also, loved the fact that my dog was welcomed there too. This store was way better than the one on Central. The girl that works at the Central store was very rude. She made me feel as if she had something better to do than talk with me. Never will I visit the one on Central again!!!

Do not shop here. Employees are mislead to high hell on the product they are selling. Spent nearly $100 on new salt nic devices and pods. Only to find out that the pods they sold us were for regular nicotine. All of the pods burnt out within 4 days due to them not being the correct pod. When I called to confront the store about it they told me they only had one pod for the system which I knew was a lie due to having purchased one prior to this incident. Before hyping up a device for being an “Awesome salt nicotine system.” Make sure your company knows what they’re actually selling. ESPECIALLY when you have “No return” policy, and when the employee in the store refuses to test devices and check pods before selling them. This whole experience has literally left a bad taste in my mouth, and an even worse imprint of high life in my mind. Don’t shop here, it’s a waste of time and money.

Grace was more than helpful when I came in the store with inquiries. She was very knowledgeable about products. Not only that, she was the only associate in the store and as volume increased she helped everyone without missing a beat to my needs. She helped me through the entire process

Worst customer service! Oh my goodness. Went in looking for a rig and the lady working had an awful attitude. You work in a smoke shop. Lighten up.

Ive spontaneously been coming here for over 5 years now and the staff is always super friendly and knowledgeable! Thanks everyone!

They Did a Great job helping me out. Very nice.

Great location and employees are knowledgeable. They have new products in a case that you can try. Highly Recommended!. - Matthew Jenkins

Came here once; my last stop, from now on. Matt is the man. He never hesitates to spend ample time with you to make sure you get exactly what you’re looking for. Grade-A service.

Love this place! They always have what I need and everyones super nice

Trying to get into using CBD so I stopped by. I’ve been here before, everyone who works here is super friendly. But today Michael helped me and he was amazing and very knowledgeable!

Natalia had awesome customer service and professional recommendations for my needs! She stayed patient and friendly with me my whole visit. Will be coming back to shop at this particular High Life just cause of this experience. Thanks again!

Easily one of the best shops around in terms of selection and customer service! Meredith, Ethan, and Donna are all very knowledgeable and will provide great recommendations based on your needs.As a satisfied customer, I will be returning to this shop specifically because of the incredible experience. Thanks again, guys!

This is the coolest high life in the university area.. same guys here always take care of me especially Matt.. if you guys have ANY questions referring to smoke tips.. theses are the guys 🤟🏾✊🏾

Grace was wonderful! Answering all my questions and was extremely accommodating! I highly recommend this store for all your smoking needs!

Decent selection, Ive seen better in other head shops but this ones good. Good location, downtown and close to food and shopping. Awesome sales and prices. Fast and friendly customer service!!

Great Staff and service. Im able to get what I need and exit everytime I go there. 👍

Stopped in 5 min before close, staff didnt mind at all, guy took his time showing me everything and answering all my questions. Got exactly what I was looking for. same professionalism I find in our shops in South Florida which I greatly appreciate.Will definately be back next time Im in town.

Walked in to get a new CBD pen and was greeted by Bailee who was very friendly and knowledgeable to say the least...down to the wattage settings for the various pens they had available. Thanks for all your help!

Ellen knows me by name and is always friendly when I come in. She’s knowledgeable about everything in the store and made my shopping experience easier.

Great selection and awesome customer service. Payton took really good care of me and was very knowledgeable and all the products they had. Thanks guys

Everyone in this store is amazing. I get kratom and they are very knowledgeable about all the different types. Grace is so amazing. They are my number one choice to go to. They have a huge variety of vapes and oils as well at very reasonable prices.

Rude staff, the lady cashier was very rough with my glass and basically threw the card reader at me when I was trying to pay. Need some more customer service training here

Came at 9:58...refused service cause my guess is the two lazy workers wanted to leave and close earlier. Whatever the motive was it isnt an excuse, the hours listed are until 10 PM which is why i specifically came to this location. Ill be taking my business to Highlife University where they truly care about customer satisfaction.

Peyton was awesome and very knowledgeable on the products. Would definitely recommend. Great prices and an excellent selection.

Everyone here is super knowledgeable and helps you pick out exactly what you need! Plus they sell CBD products now! One of the best smoke shops in Charlotte

Every kind of water pipe imaginable! Wnjoyed reminiscing on the 70s and our old head shops . Just needed some.CBD gummies, which the carry.

Peyton was extremely helpful and knowledgeable. Took time to answer all my questions. Highly recommend

Some have the wrong or shady perception of a smoke shop. I go there to get incense that brings peace and comfort when sipping on hot peach tea with honey!

The guys here are super helpful and nice and the selection is pretty diverse. You can get everything from a five dollar glass piece to a volcano here. Its location makes it hard to park sometimes though, and series theres a line to checkout and youll be waiting for someone to grab something from the case for you.

The blonde lady was very rude.!! She acted as if she didn’t know anything about the product that I asked about. I won’t be back. I work to hard for my monies to spend where I feel unwelcome

Horrible company with zero appreciation for loyal customers. Ground-level employees are great and treated just as poorly; were all expendable in the eyes of management. Do the world a favor and go to a real local place and not these corporate monsters

Almost always quick and easy. Every now and again itll be packed, but not often. Everyone in there is pretty knowledgeable and willing to help out with your selections.

Peyton and Owen did a great job helping me find what I needed and were very knowledgeable about their craft

Grant took care of us! He hooked us up with a sweet water pipe and ash catch as well as a pretty inexpensive commute cap that works great. Thanks guys!

Awesome place and good quality stuff just got some hookah dope

Was great experience had great help with everythin i needed i would deffently recommend this place

Grace was super helpful with my purchase and took the time to show me different items that fit what I needed and helped make the best possible purchase today

Peyton was awesome. He helped me with my purchase. I recommend this place to anyone in or outside of Charlotte

Nijee did a great job helping me today! We really like shopping here.

Great customer service. Worked with Peyton and he was great at helping me find all my needs.

This store’s selection is okay at best. Not much variety. I’m not sure if all of the employees are like this but the guy I talked to was very uneasy. At first, I only had a couple simple questions which seemed to be no problem. Upon asking about the prices of several different pieces he began to become noticeably irritated. I started to feel Iike I was asking him to do too much but then realized I work 60 hours a week and never bat an eye. This may be a personal perspective but I came to the conclusion that this location hires a bunch of lazy stoners who are only mildly knowledgeable of their limited inventory. Displeased and dissatisfied. If you are looking to find a GOOD piece don’t go to this shop. Nothing here but closed minded potheads who have poor social skills.

Nijee was so helpful and knew his stuff. All the staff was friendly and that goes a long way with me.

Great staff, Very helpful in store and over the phone. They also have a great selection to choose from.

The boys hooked it up, exceptional service by Matt would highly recommend shopping here!

They have very cool stuff and they employees are awesome and helpful! Daniel helped me he was great! 🤗👌🏽👍🏽

Its the spot

Ellen is absolutely amazing; Everyone is always so helpful when my husband and I stop by.

Welcoming atmosphere and knowledgeable staff made it so easy to find what we need. Highly recommended!

Meredith was so kind and helpful! Such a sweet lady, answered all my questions, offered great advice, and was such a pleasure to meet. Thanks, other google reviewers, for recommending this place. Will return for sure !!!

Very nice place love the staff here and they are open till 11pm best in town!!!

Great experience with salesman Grant. Very informative and knowledgeable about products. Will return!

Good prices, very helpful. Great glass lots of selection

Outstanding little place. Love it. Everyone is so helpful

Good selection, friendly staff, and a quiet atmosphere. I went in looking for a specific style of glass, Matt helped me find the right one for the right price.

First time coming and I got exactly what I needed from my associate Jack & quickly and respectful. It was a dope and easy time I would highly recommend for anybody who would wana go to a local smoke shop!

Busy signal for phone support.

They got Bidis

Ellen was amazing and helped me find exactly what I was looking for !!! Amazing experience and will be coming back!

This Is A well-stocked High Life but you either get very good service or you get ignored one or the other. If you dont know exactly what you want expect to get treated like you are bothering the staff. If there are more than one or two people in the store expect to get rushed. if you know exactly what you want and you are looking for something specific that they carry you can go in tell them exactly what you want check it out and leave and youll be fine otherwise plan on a hit-or-miss experience.

I bought some kratom that was stale and smelled like it had gone bad. I should have been suspicious because it was the only strain from that brand that was on sale. I tried to get a refund but the employees were less than helpful and told me they only give refunds if there is something wrong with a product. My fiance then spoke to Grace to try and fix the situation and she was extremely condescending and rude. I understand the policy on opened product, but if the product has gone bad and it is still on the shelf it shouldnt be sold in the first place. Grace refused to give us the contact information of the district manager. I would like the owners information because this is just unacceptable. I have never tried such bad stale kratom in my life. The right thing to do is give a refund.

Fiarras is excellent at helping with whatever you need. Great customer service

Great shop with all of your smoking or vaping needs. Ask for Jack or Grace next time you go in. Very helpful

Had an awesome time at high life this made my day so much better

High quality shop! Very friendly staff. Grant is awesome! 10/10

Came and waited 10 minutes for the gentlemen to check in his order and assist me. He convinced me that a specific product is the best so I purchased it. I spent 30.00 bucks, then walked to the car to see if it would work on my cartridge, it didn’t work so I walked right back in to let him know. Never left the parking lot never even moved my car. Get inside the store thinking maybe he will let me change it . He then says, “We can’t exchange it, are manager changed the policy”. I let him know I will never use it, I’ll take something cheaper, he says” I can’t my manager won’t allow it”. I say well let me speak with the manager, he says,” our manager got into trouble so he was deported, he treats up like peasants”. Then he insist on me spending another 20.00 bucks on something else. I come here all the time I told him. He then says, “sale it to a friend, I can switch it with a different color pen”. It’s crazy that he literally has just pulled the product off the truck and because I walked out the door I couldn’t exchange it. Why would I switch out the same pen that does not work. It’s a shame....

Good selection of products. Knowledgeable staff. Grant was helpful to find me a new tank for my e-cig mod. Excited to try something more suited for my taste.

Peyton was amazingly helpful & this shop has so much to offer! Great experience!

Peyton was so great and helpful in helping me find exactly what I needed will definitely be back!

Awesome customer service! All of the people are very nice and attentive!