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Verizon
13850 City Center Dr #5013, Chino Hills, CA 91709, United States
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Verizon
Comments
su
Review №1

My friend, Sharon recommend this store the day my phone died. Luckily we were hanging out that day. These people were very accommodating and I received the best customer service ever! Very honest people! My phone couldnt be saved but I got a new one for a great price!

Is
Review №2

Good very good pricesFriendly stuff.# 1 repairs

Ku
Review №3

Great service and a dedicated team that goes above and beyond.

Sh
Review №4

Best Verizon store in town. Helped me upgrade to a an iPhone 12 pro. Great staff and really helpful.

Ke
Review №5

Great staff and service. Honest and helpful. I have switched many lies and phones here & much prefer them to the other stores.

Ed
Review №6

Not a real Verizon store. Small. Might as well go to the Verizon near best buy up the street

As
Review №7

The manager was so nice and patient he literally did a great job and everything turned out great

In
Review №8

Awesome staff at this verizon store. Only place to go from now on.

Fe
Review №9

Appreciate the owner reaching out, and took care of the issue on hand. Thanks again.

Ov
Review №10

Helpful and knowledgeable Personnel working at the store. Easy transaction took less than a minute and a half.

ni
Review №11

Anuh Singh is the best guy in the business! His prices and customer care by far 5 star rating! He has repeatedly help me out with my cell phones, computers and iPads! On top of all that, the guy is the most honest and respectful person I have met!

Ba
Review №12

The team is awesome and always solves any problems you may have.

An
Review №13

Brandon was very patient and informative with my purchase of the new iPhone 11! The employees here take their time and effort to make sure you have the best experience possible! Thanks, Brandon! I am enjoying my 11!!!

Tr
Review №14

Very friendly and knowledgeable. Always willing to answer your questions. Well known in the community for great service.

Ma
Review №15

We have come here with our phones broken, and to buy a new phone. Anu and his team are helpful and very wonderful to work with.

C.
Review №16

There is nothing about this place that is good. Buyer Beware these guys are a bunch of scam artist from the low-level salespeople to management. They mislead the customer in order to sign a contract agreement or upgrade a phone. Once you realize what youre actually paying for, its too late. They are very unethical. They tricked me and my disabled family member into getting my account password. Then they changed my account and upgraded my account without my authorization. After speaking to a manager at the location to solve this problem, I was told that the individual salesman who did this was Justin, but then later his name changed to Victor. The manager was trying to cover for the guy. My disabled family member needed to replace a phone because it broke. The salesman called me up stating he needed my account password to replace the phone. I did and he said it did not work. My password never gave me a problem before and never gave me a problem after. So he ended up adding my family member to the account without permission. Then he made changes onto the account and upgraded my plan which in turn raised my monthly payments. While I was at the store complaining, there were two other people complaining about false promises and being misled. Dont waste your time talking to management because they are the ones who trained the low-level people to be crooks and make a sale no matter what and will cover for them. Then they try act like its the customers fault. I dont think so, this whole place needs to be shut down and verizon needs to higher people with strong ethics and integrity.

La
Review №17

Excellent service

Sa
Review №18

The best customer service, and the best prices. Support small business.

St
Review №19

Great people at that store . They repaired my friends phone while we waited .Very helpful

Ch
Review №20

Came to fix my cracked screen. Very fast service. When I was leaving 3 other customers came in for help the same thing. Glad I found this store.Ill be back here for the Note 10

So
Review №21

Excellent verizon store

Al
Review №22

Anhu is amazing!! His brother as well! They have helped me every time something was broken. Whether it was a camera or LCD & Glass screen. I highly recommend them to everyone!!! I will always be going back if I ever have an issue with my phone.

Su
Review №23

Very helpful, thanks Anu!

JR
Review №24

Knowledgeable and helpful.

Di
Review №25

My family of 4 has been going here for years. Consistently awesome service and prices. Glad we found them hiding in the back.

Ga
Review №26

Last year they replaced the broken glass on my IPad. Great job but months later my home button was sticking. Took it in for repair and they put on a new glass and home button today at NO CHARGE Couldnt believe it. So thankful.

AN
Review №27

The people here are very knowledgable, helpful and friendly. There is usually little or no wait at this location. They were able to lower our bill and even came to our car to set up the Bluetooth for us. I highly recommend them!

So
Review №28

Great customer service! The girl that works there is always so kind and helpful!

To
Review №29

For those with Verizon service, this is definitely the best place to go for service and repairs. Friendly and honest service, nothing more to ask for.

Ma
Review №30

Their service was exceptional .I was in a tuff bind lpoking for a note 4 battery called them up, told me they had the battery rushed over bought the battery along with a screen protector and a casing great prices and service which is key ..Ill be recommending them to friends and neighbors for all their cell phone needs ty Anu...

Jo
Review №31

Excellent Verizon store. They do repairs as well

Da
Review №32

Great place to get your iphone fixed. My iphone needed a battery and other places said they needed 2 hours. This place fixed it in 15 mins with the lowest price. I recommend you go here for all your iphone repair needs. They also have good deals on new phones and plans. I might upgrade later on here.

Ni
Review №33

Excellent service, fixed my phone. Looks like new

De
Review №34

If I could give less than a star or a negative star review, I would!!! This place is horrible, they are a bunch of scam artists that take advantage of people. We have had this ipad for 6+ years and never had any issues... my kids using it primarily and have dropped it many of times on various surfaces, with no issues, until recently when my husband dropped it and the screen cracked. We recently took our ipad to have the glass replaced, and paid $85. Upon bringing it home, it was not operating right... the screen would stay on all the time and drain the battery and not enter sleep mode unless we manually turned the ipad off. It was never a issue prior to the screen being replaced. 2 days later, my daughter went to play on her ipad and noticed the screen was cracked. And this time, the ipad would not even work with the screen being cracked; whereas, prior to the replacement, the ipad worked fine, we only fixed it for cosmetic reasons. We took it back because we were told it had a 30-day warranty; however, they said that the warranty would not be honored because they insisted we did something to crack the screen. The only thing they would offer is a 30% discount on another screen replacement...again with no guarantee!! This is absolutely ridiculous!!! They are a horrible excuse for a business and are not honorable in any way! I would never use them again or recommend them to anyone, EVER!!!!!

Mi
Review №35

Anu is the best! he always takes care of us!

X
Review №36

I called in and wanted to buy Note II and they claimed it was in stock. I drove to the store they wanted to charge $75 more than all the other Verizon stores... complete waste of my time.

Wi
Review №37

EXCELLENT customer service! My wife and I have been to many Verizon stores and none can compare. Anu, the store manager, provided us with service like pre-ordering the G-4, not over-charging or adding extra services that other stores said we had to take. The place is small but provides a high-level of custormer service.

By
Review №38

Good costumer service

Mi
Review №39

I had cracked my galaxy s8+ screen and lcd, i called and took it into them and had it fixed within two days with awesome service

Al
Review №40

Excellent iPhone repair location, best Verizon store in town.

Vi
Review №41

Verizon treated us very well with their services.

Zo
Review №42

Excellent service!

Information
26 Photos
42 Comments
4.7 Rating
  • Address:13850 City Center Dr #5013, Chino Hills, CA 91709, United States
  • Site:http://chinohillswireless.com/
  • Phone:+1 909-902-0202
Categories
  • Cell phone store
  • Cell phone accessory store
  • Electronics repair shop
  • Repair service
Working hours
  • Monday:11AM–7PM
  • Tuesday:10AM–7:30PM
  • Wednesday:10AM–7:30PM
  • Thursday:10AM–7:30PM
  • Friday:10AM–7:30PM
  • Saturday:10AM–6:30PM
  • Sunday:10AM–7:30PM
From the business
  • Identifies as women-led:Yes
Service options
  • In-store pickup:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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