My husband and I came in yesterday with some questions and received exceptional service. Renauld greeted us immediately and quickly answered all of our questions. He also helped us with an order we wanted to place and provided information on other services we might be interested in. We have always had good experiences at this location, and this time was no different — efficient, friendly, professional service! Thank you, Renauld!

Came in with a problem and got quick service. Holly was very helpful and courteous. She went above and beyond. Thanks!

April was outstanding. Took the time to explain everything. Very considerate. AT&T is lucky to have her!

Excellent customer service. Quick and efficient experience.

Very polite customer service

I went in after my iPhone X just up and stopped working, expecting to spend a bunch of money to upgrade. Instead, thanks to amazing customer service from Ashlee U. At the Covington store, I was able to upgrade my phone, get a new Apple Watch with Data, and still leave with a better (AND cheaper) plan!! She provided exceptional service by doing everything she could to save money where we could while also getting us unlimited data among many other new features for our plan. When I did this same thing a year ago, my bill cost went up and I spent a few hundred out of pocket, only leaving with a phone. Thanks to her friendly and knowledgeable service I am confident I got the most for my money and will be returning to AT&T.

Avoid this place. Go to other AT&T store. Somehow this kid named Rafael attached all add-ons including Phone Protection even though I DO NOT user a cell service through AT&T. Youll get a SURPRISE add-on on your bill.If the owner is asking me it shouldnt happen, well it happened. I came in and signed up for LTE Home Internet. Additionally, I knew more about AT&T plans than Rafael did.

The appointment took.... way longer than we thought it would.. so we ended up leaving because we didnt have hours to spend there.

NO customer service. Staff blames their manager for all problems. They are full of excuses. Tried to work with them for 3 months. I was promised call backs that NEVER happened. When i went in to check, i heard my manager is at fault, let me check into it, I will call you back. When i was there for two hours the representative kept going to the back room im checking i heard. Then finally my manager will let me know. I will call you back.Next upgrade ill drive to Federal Way

Amazing customer service... April was awesome!! Spend so much time patiently explaining all my concerns and questions.... she had a very positive attitude... she defines what customer service should be... Also noticed other employees were having nice attitude.. If you are considering switching phone carriers or just want to see your options, stop by and talk to April. I never felt pressure to switch carriers.. I can’t speak enough about the customer service I received from this store...Thank you April!!

I am easily frustrated when my phone or tech things dont work the way I want them too. Holly at the Covington store, is my favorite face when this happens. She is as cool as a cucumber and always willing to help. Sometimes I want to just hug her which is hard when its covid time. This is my favorite store and Holly is a big part of why.

I had a very positive experience at AT&T today. My tech, Ashlee, gave me her undivided attention and answered all of my questions as well as made valuable suggestions.Sandra G. Morgan

They were very helpful to change sims on my wifes phone and point out potential problems

I really like these stores. This particular one is not quite as busy as the others. So take a trip to lovely Covington and get your phone needs taken care of pretty quickly. They do a good job of it, too.

They refused to add the $50 monthly government credit and said I had to go online to do it. When I went online it would not take a PO box when all the addresses in our city only use PO boxes. Very bad customer service! They would rather me move my phone to another carrier then to bother with the $50 credit.

Jessica is the BEST! I am old and I.T. Illiterate. Jessica has spent so much time on so many occasions helping me. She is patient, extremely knowledgeable and has a terrific personality. You are fortunate to have her as an employee. She deserves a raise! Thank you, Jessica!♥️

For AT&T being the 6th biggest company in the us as manager Kevin pointed out to me. Their staff did me completely wrong with misinformation causing a huge headache for a simple upgrade fix!! I will be switching my service as soon as my contract is over!! The staff here at this store is a joke this is my 3rd bad bad experience with this location!!

Easily the worst service you’ll get at a phone store, switched services after going here.

Holy was truly wonderful. Very helpful and knowledgeable. Respectful, professional and super friendly, even though we came in later in the day. She told me about a special you were having which saved me a lot of money!

Holly is AMAZING!!!!!! Weve had a porting problem with my old #, she helped get everything worked out.

Fast easy great service is always appreciated. Thanks.

The incompetent staff at this location is unreal. They were unable to help me with a simple issue. I called 611 and they said I should definitely be able to do it in the store.

I will never return to this store. They make you feel like you’re an inconvenience to them. Not just in person but over the phone as well. They gave false information on my phone and my sons phone.

They have great service and are nice and have a reason to be working there and they do a amazing job.

Great staff, very helpful

This AT&T store is very blunt with you, they tell you how much everything will be before and after, taking time for you. Just ask as many questions as needee

I just bought a new phone online and was having trouble transferring the data from my old phone So went down to my local AT&T in Covington,Washington where April helped me with everything I needed. She is AWESOME!!!! I recommend anyone to go down and see her for their media needs.

Prices are high. Flip a coin whether or not you get someone willing to help, or is just there for the paycheck.

Large store, and you can make an appointment yourself via internet.

The customer service was very informative and seemed to have a lot knowledge on all to do with theyre job. Will be a continued customer.

Worst service I have ever experienced!

The staff was really terrible at helping me they didnt care whatsoever

Outstanding customer service by Jessica will come back again!

The biz expert lady knew what she was doing and had great customer service skills. Thank you 😊 keep up the good work

I don’t know where to start, It could not be any worse. I called 5 times they don’t answer. I drove out, they wait on 1 person every 1/2 hour. Slow has a new level. I am the 4th person still waiting after 90 minutes.

IM SO DISGUSTED BY THIS PLACE!!! I CALLED BACK TO BACK FROM 9AM TO 9:20AM FOR NOONE TO ANSWER THE PHONES?!?!? I CALLED FEDERAL WAY LOCATION AND THEY ANSWERED ON THE FIRST CALL!!! I WOULD SAY A BUCH OF INAPPROPRIATE THINGS ABOUT YOU GUYS, IF THIS POST WASNT PUBLIC!!!🤬

The curb side service was easy and they were helpful and very respectful!

Fast service, They were able to fix my issue

Never had a bad experience here

Horrible customer service. Im going through chemo and waited over an hour for a 2 minute fix!

Visited this AT&T store with my aging mother, who has difficulties with her memory. Will was the most patient and helpful staff I have ever met. He recognized her immediately from her many previous visits and did not rush or interrupt my mothers unrelated comments, but patiently assisted, giving her the highest respect. When we finished our business, he graciously walked her to the door and held it, thanking her for visiting.

Terrible we did a phone trade in and did not get a credit and got screwed completely and the guy we spoke to did not care and said its not his fault, switching service, I used to work in telcom for years and i will let everyone know to not use at&t !!! crooks!!

Always a wonderful staff who is willing to help you find what you need and save you on your monthly bill while you are there.

If you got free time, then come here,System is slow, everytime,

Craig and Holly were great!

New phone Samsung Note 10+. We had to wait a little while, but the people at the store were very helpful.

Excellent customer service

The salesman was unimpressive. He did not know answers to several questions about the plan and had to ask his manager in another room leaving me for nearly 10 minutes at a time twice!!! He also seem disinterested in my business or maybe he was ill, I dont know. I felt as a loyal AT&T customer for nearly 15 yrs or maybe more that there would have been more of an effort to keep my business. Maybe its time to talk to Verizon?

Have been at&t wireless customers for 10+ years. We needed new phones in the fall of 2017, and responded to a BOGO promotion. The store agent and their manager said we qualified for the promo. Now 11 months and two phone calls later, I was told that we didn’t qualify and have to pay full price for both phones. They should spend more time training agents.

Excellent customer service and professionalism every time. Thank you Holly and Abril.

Poor customer service. I opened the phone and when I realized it, it was the wrong phone. I called them and they told me I would have to pay a restocking fee because I shouldve checked it before opening it. Since they ordered the wrong phone its my fault!? Dont shop at this location they arent there to help you and they dont make sure they ordered you the correct item.... very disappointing..

I manage a store. Because of that, I have a great appreciation of customer service that goes the extra mile. I’m also very critical of poor service when it happens (unfortunately, that is the norm).I feel that it’s important to point out the incredible service my wife and I received at the AT&T store in Covington, WA from Jessica Corington.Our holiday tradition is that I get the latest iphone for my wife each Christmas. It’s a plus for me too because I get her previous phone. I got her the iphone 11. A few days after Christmas, my wife Sheila visited the AT&T store closest to our home, which is the Covington location. It’s important to note that this is not the same AT&T store where the phone was purchased because it makes the service we received even more outstanding.Sheila went to the Covington store for help in activating her new iphone 11 and also with deleting everything that was on the iphone 8 she was currently using. The plan was that I would then get her 8. Sheila was fortunate enough to be helped by Jessica. Keep in mind that Jessica didn’t get the credit for selling me the 11, but she was incredibly helpful for Sheila anyway.The next step was one I was dreading. I was still using Sheila’s previous iphone 5s from years ago because I didn’t want to deal with the process of transferring information from that phone to another of her hand me downs. We had two iphone 6 Plus phones still in a drawer that I hadn’t “upgraded” to yet. The time had come and I couldn’t avoid it any longer. Sheila and I went back to the Covington AT&T store and I met Jessica. She not only remembered Sheila’s name from a few days before, but she even remembered my name from Sheila mentioning it. I’m in my early 60’s and I’m pretty comfortable with technology. I’m certainly not computer illiterate. Even so, I was not looking forward to the process of taking over Sheila’s previous iphone 8 and everything involved in it. To make it more involved, I had received an Apple Watch for Christmas and we were hoping that Jessica could also help us with activating that even though it wasn’t purchased from AT&T.My story is too long already, but I can say that Jessica Corington not only made this whole experience painless, but it was also actually enjoyable! I simply couldn’t believe the level of service Jessica provided even though there was really nothing in it for her financially. I was amazed at how wonderful she was. Getting exceptional customer service is unfortunately very rare these days and I have to say that Jessica exceeded every expectation that we had!She deserves every internal recognition that AT&T does. We will not purchase from any other AT&T location in the future. Jessica completely blew us away and I hope AT&T realizes what a true asset they have in her.Thank you again Jessica! We are HUGE fans!PS: Jessica even remembered the name of our cat after her first meeting with Sheila. Truly amazing!

Upgraded two lines and when we got home we noticed we didn’t receive a receipt of the transaction made. We had questions about our plan and the transaction made but then was rudely mistreated by two employees within the store. Still currently waiting to be helped it was been 20mins

Im here in the Walk-In waiting line and someone gets here asking for a Quick question and his issue gets resolved, of course took them 19 minutes to do so, but ive been here one hour ago, i guess i should say i have a quick question too. HE SHOULD BE PLACED IN LINE TOO like everybody else, but no, she decided to skip everybody and help him.Two people for a line of 6?, not good.I got really pissed.

After walking in and saying we want two new phones and one of them had a broken screen. He drug us on for a half an hour trying to upsale everything then says we couldn’t trade in the cracked screen phone. Would’ve been nice not to waste our half hour of time and told us that in the beginning.

This At&t location is terrible,the lack of Employees and Customer support, I was kept waiting for 3 hours me and My Son All Just to turn on his phone Number which took 15 mins. This is my 2nd time this has happened, I am Honestly disappointed in At&t after 21 years with her Company . This Is My last time coming to this location.!

Maria and Tony were very helpful knowledgeable and make me feel welcome, also gave a good deal, explained other services and options, Got me all set up and walk me out.

This is rating the AT&T store in Covington-- excellent customer service, knowledgeable staff, tech savvy ...had no problem porting our numbers, transferring our contacts, and setting up the account -- we came here after we were very disappointed at the Gig Harbor AT&T store which totally sucked.

Can just walk in pay my bill and say have a good day! So simple

They need more help didnt get to talk to anyone

Mark was very helpful, gave a good deal, explained other services and options, was polite if he had to say no. Got what I needed quickly.

Helpful staff changed my plan quickly and efficiently..

I have been helped 4 times at this location so far. I have always been very happy with the service. The most recent time was 12/1/2012. I was helped by some kid named Cory. He didnt know anything about what he was selling, and was giving bad recommendations. I had done some research before hand, and had to correct him on the specs of phones. When I corrected him he would just lie about how it might of changed blah blah blah. He was also very unprofessional. If he starts helping you, ask to deal with someone else, I know I will.

Will is the example of what customer service should look like everywhere. The patience and humor he showed with my mom was absolutely amazing! Thank you!

Friendly great service and very helpful I was having issues with my cell phone that day and they quickly resolve my issues and relieve my stress

Excellent and friendly service repairing my wireless home phone device.

Very good and has cool phones.

Really helpful staff and went out of their way to entertain my kids.

Excellent customer service with everyone and thank you Holly for your patience and help.

We walked in to upgrade our phone. There were 5 people working and every one was busy. In the 15 minutes we spent waiting, no one came up to sign us in. It took setting off a phone alarm to get some attention and even then, it took a few minutes for someone to walk over, turn it off, and immediately walk away from us. What is stopping us from walking over to Verizon?

Didnt help because the store was closing in3 min and he didnt have time to help us. Make sure you go 3 mins before they close- maybe 5 mins be4 they close you will get some help

They make old costomers feel second rate and give new customers first class treatment...boooooooook. been a costomer foe 15 years....treated like a seond class citizen

Best cell coverage in Washington State, hand down... bye bye tmobile

Management needs to step up and staff this branch accordinglyOn a Saturday and only 2 people workingOne goes to lunch and you’ve got 6 people waitingI’ll try again next Saturday

Nice people. Nice phones. Horrible coverage. I switched back to Verizon.

Jessica did a great job!

I needed to transfer my phone book from an old flip phone to a new Samsung Galaxy S7. Call out to Quasha with an assist from Holly who were able to quickly make the transfer and save me hours of entry work on the new phone!

Tony was awesome! VERY PROFESSIONAL and Very Helpful!

First off, you lost a customer of 14 years. Me and my family have been with AT&T since they were cingular. But the passed 2 years we have been getting horrible customer care. We would be promised a phone bill price and every time it would be jacked up for some reason or another, but that wasnt what tipped us off. My fathers phone just stopped working on him. (plugged it in and it never came back on). So we visited this store here in covington, keep in mind we have never been treated like we matter here so it was not a big suprise. After speaking with one of the associates she informed us we are all eligable for upgrades exept for mine, she said it would be 90 dollars to upgrade mine. That was not a problem. We then left to go pick up my dad and bring him back to the store to pick out our phones after getting everything set with the workers there. As we get there the manager comes out to help, they brought out 3 phones we had picked out and they said those would work for us. As they set the phones on the table and we get ready to transfer, the manager is being super rude in the first place. Interupting all our questions and whenever we would try to talk to her she would cut us off and have off work topic conversations with her employees. She then piped up and said we will need to pay over 300 dollars to upgrade everything. We all looked at eachother and were very confused. My mother explained to her what was talked about with the associate and the manager said her employee does not know what shes doing nor what shes talking about (you could tell it hurt her feelings as she was standing there). She then continued to tell my mom to pay 50 dollars to upgrade her phone and that she could just give her phone to me(it also had issues) so now im looking at her in shock. She looked my dad stern in the eye and demanded the money without blinking. They lied for one, and tried to set everything up then charging my dad big bucks after we had been told over and over it was 90 dollars. My mother then looks at the manager and said we were told it was 90 dollars multiple times i dont understand.. She just looked at my mom with no concern and said well sorry. My father grabbed his card off the table and demanded we cancel the service and that we are done. We are tired of spending so much money on you guys every month just to be treated like dirt. The manager never even smiled once. This has not been the first time we have ran into issues. Ive had insurance cover a refurbished phone before that when i got it had a human hair in the protective film over the screen and it wasnt even over the screen it was just laying on top! It was gross!! We have been loyal customers for so long, its unfortunate AT&T has people in managment that are so rude! We have switched to t-mobile and since have had great service with a stable bill that does not change. I hope you guys get your employees under control because they had not a care in the world for our well being. 14 years is a long time and this is infuriating.

Great customer service, friendly, warm, and went the extra mile to exceed my needs. Dora even checked on my car because I left my window down.😊

Like nobody is working here. A lot of customers are waiting for the service. One of the employees is talking to the (I don’t think her customer) for at least 1hour

Everyone is always helpful. Sometime there is a a wait but depends when you go

Walk in. They had 3 or 4 greeters and 1 sales person so the wait was too long. The team was nice and helpful just had to wait too long.

Tony is awesome! Were kind of high maintenance and he got everything we wanted done!!!

They were very helpful and now I have internet at my house.

It was a very good experience. He was very helpful.

Nice store. Slow as heck.

So disappointing, all I needed was a phone charger, and had to wait 30 minutes for someone to come from the back even though it would have taken the person on the floor 2 minutes to get me on my way.

WORST CUSTOMER SERVICE IVE EVER ENCOUNTERED AT AN AT&T STORE. THE RUDEST BRANCH BY FAR!

Always great service!

Thank Dora! You help me change serviceses!!! I stay in Sprint 14 years before!!!

Horrible customer service. We walked in and stood there, nobody greeted or talked to us. We waited about 15 minutes and then walked right out. AT&T service works well, but this store is garbage.

Went in twice to this location and no one greeted us. We were standing there for 20 minutes and nothing. Was going to switch to AT&T but their horrible customer service changed my mind

Not friendly and very slow.

Employees are Customer serviced orientated.

Always busy and not freandly guys.

I have been in this store for 20 mins so far still not helped standing by the phones wanting to get a new one and no one has helped me or asked one person told me it shouldnt be too long then went in back and could be heard laughing with other workers and I am still just standing here not good service at All very disappointed

Tony is a rockstar!! thank you friend!

Dont remember what I was their for was to long ago must not have been that good though if I only left 2 Stars so left the star rating and didnt a reason sorry about that but sometimes dont have time to write the reviews it was over 1 1/2 yrs ago I believe

It dont seem to have an updated selection of devices