I am very pleased with my recent experience at the Verizon Store in Garden City, especially with Tom who helped me decide on which new upgrade would suite me. However, on top of all that, Tom educated me how to lower my bill by looking into my service contract and what needs to be changed/upgraded. Once my new phone came in, Tom called and I was in and out. Very pleasant and down to earth, and most importantly very knowledgeable.

I went in to store in Warwick on Post Rd, because my Phone died after saying moisture moisture was detected is it over and over during the week. They said they could not help me unless I had an appointment. He then sent me to the Garden City Verizon and thats when Michael assisted me. He had a very nice demeanor, explained to me in simple terms that I understood and was most sympathetic to my angst over my phone. I was overdue for a trade in and he got me an $800 refund which I was essatic. He went through all the different ways I could save more money like switching to 5G. I will be sure to go back to him if I have any further needs in the future.P.S. it was 98 degrees that day and it had been several hours trying to get this done and my dog was out of groomers BUT my air-conditioning went in the car and I couldnt leave my dog in there. I asked if I could bring him in and he accommodated. I was relieved I had such a thoughtful person.

Matt is a outstanding business professional. I would recommend this location to anyone due to his dedication and attention in providing a great buyers experience. A true asset to this wireless zone location.

First time visiting this particular Verizon store. Zann helped us understand all of our options and cost implications to our monthly bill. She was very knowledgeable, professional, and provided great customer service! Will definitely be going back to this location again.

Yesterday I was able to swap my old phone out for a new 13 and Ritchard was able to help me. Ritchard was extremely helpful and very very patient answering all of my questions. 100% would go back and ask for him specifically!

Michael was great! I was looking for an upgrade when this 5G promotion started going on. Im so happy with my new phone and thanks to Michael I know of some perks that come with my line upgrades as well!! (Ahem Disney+ and Apple music) He even installed my screen protector while my file transfer occurred. Super pleased!

Zann is friendly, professional, and people-oriented. She readily answers questions. I recommend that Verizon customers visit the Garden City store.

Ready for a replacement phone? Visit David! Walked us through all the plans and special offers, explained everything in detail. We bought two phones and it took 15 minutes. He’s extremely knowledgeable and doesn’t waste time. We got exactly what we were looking for and he saved us some money! A 10 ⭐️ experience!

Had a great experience! Dave was awesome he helped me with everything 😊

Matt was very helpful and had a lot of patience with me as I had several questions, etc when purchasing a new phone! Thank you for making this an enjoyable experience!!

Exceptional customer service! Worked with Richard and he has a wonderful focus on you, the customer.

Ritch was great, he was very patient and knowledgeable and answered all our questions. I will only go to the garden city store because he is there and I know he would be happy to help with any questions or issues we might have with our phones or watches!!

I recently switched from AT&T to Verizon. Zann helped me transfer my data from my old phone to my new phone and activated my account. She was attentive, professional, smart and very sweet. She stayed past closing in an effort to keep old texts from my dad who had recently passed—seriously going above and beyond. 10/10 customer service :)

Was so helpful in getting new phone set up especially because I couldn’t remember and passwords Great job

Richard could not have been more knowledgeable, capable or pleasant! I hope he never leaves this Verizon location. I dreaded getting a new phone and Richard made it easy!

Excellent experience with rep Michael. Helped my daughter and I upgrade our phones seamlessly and professionally and extremely knowledgable. Highly recommend this retailer and rep.

Great service and informal. Love the place clean and lots of phones to check out

Very helpful! The store in Garden City has much more helpful employees. The one in Warwick I refuse to go to. Rude employees who rush you.

I have not gotten a survey yet but as someone who helps run a business I wanted to take time to recognize Matt who has helped me with my watch and now new iPhone. Matt is well informed and an excellent salesman. The manager was great too. You can trust if Matt is selling it to you it’s worth buying, people are quick to share bad experiences but not give credit where it’s due. The Garden City Verizon team is top notch! Thanks again -Jordan

We all know that purchasing or contracting a cell phone nowadays can be a long annoying process with bumps in the road. I made up my mind on what I wanted. A new line with Verizon and a IPhone 12. I traded in my iPhone 11 as soon as I walked in, I was greeted by 2 friendly staff members. One was Richard I believe his name was, and the other was Zann I believe her name was, my apologies if I misplaced the name. Both very friendly and professional. Took the whole process less than a hour. And that was with no appointment. just a random walk in and a last minute decision I made. Traded in my phone, bought a new phone outright with a new line and I am pleased thus far.

Great experience compared to the other Verizon store I went to earlier in the same day. It was very busy. But I think I was helped in a timely manner. David was great and made sure I got the best deal on my plan and accessories to protect my phone.

Zann was awesome! She made for a tremendous customer experience. I would definitely recommend asking for her on your next visit. She was even willing to stay with me after the store closed to ensure that my new phone was set up properly. Thanks again Zann!!

Matthew was very professional and had me in and out with a new phone. Very pleased with the service provided.

I have to say every time I go in the your store Richard is absolutely awesome! Richard answers all your questions and is very knowledgeable! Again, thank you so much for your help! Keep up the awesome job!

I received excellent service with Ritchard at tbe garden center in Cranston.RI

Great customer service. Ritchard was very knowledgeable about products and services. Highly recommend!!!

Zann was very knowledgeable and helpful and a very hard worker made this transaction easy and quick. It’s obvious she loves her job and helping people.

Matt is an exceptional salesperson. He didn’t try to sell me anything I didn’t need. He advised me of what was good for my needs, giving me several options to choose from. He was very patient, and not in a rush to push me out the door at closing time. I hope to deal with Matt again in the future!

Excellent employee, knows and does his job very well. Would make excellent management material

The sales staff are great at Verizon in Garden City. Always so helpful. They are have so much patience with me.

I am not tech-savy, Dave was very patient. Great job

Richard at Verizon was excellent to work with he was very helpful give him a hundred give him a hundred I think he was wonderful but this is Norma Ryan thank you

Experienced tech there. Very helpful. A pleasure to go yhere.

Matt was thorough and patient as we walked through the process of identifying the phone I wanted. He then took care of migrating the info to my new phone. He was very helpful answering my questions. He made the experience painless. I enjoyed meeting him and working with him. You have a stellar employee in Matt!

Matt was an amazing knowlegdable man who took his time to make sure I understood what I was purchasing.Great employee.

My lady had problem with her new iPhone scrolling. Apple support said phone was faulty and go through return process! I said bring to my favorite Verizon store! Isiah spent 10min with us! Problem Solved! He is why, if you done have Verizon, you dont have a phone! Thank you Isiah!Total professional.

Matthew was extremely helpful and patience. I went in there to upgrade from my Google pixel 2xl to a 5 and he transferred everything seamlessly. I was very happy with his outstanding service.

Matt made an emergency, unplanned and unwanted phone replacement into a delightful, easy, painless, even exciting transfer to a new hardware platform. I am very happy with my new phone and very confident in Matt’s ability to guide me expertly and effortlessly through the maze of options toward an optimal user experience.

Thank you Taylor. Taylor was informative and very helpful. She was quick and I didnt have to wait for a long time, like in other Verizon retailers. Thank you, Taylor.

DO NOT GET YOUR IPHONE SCREEN REPLACED AT THIS STORE. The guy replaced my screen and completely broke my phone on the inside. The touch screen is not responsive at all. Charged me 250 bucks just to break my phone even further and then when I asked for my money back he told me sure but he would have to put the broken screen back on

I had a great experience. Richard was fabulous, patient & took the time to explain everything on the new phone I purchased.

Matt at this location is the man. Very professional and knows his stuff. His customer care and service was top notch and even with a wait he made customers aware he was going to take care of them or would multi-task and help several at once. 10/10 will come back for any phone or plan needs.

It is the best company I have ever dealt with. Mr. Moone is very knowledgeable, helpful, professional, pleasant and kind. I will tell all I know to deal with this company.

Matthew was great with my upgrade. He was very informative and provided excellent service.

Very patient and helpful

Matthew was absolutely fantastic to deal with. He took the time to understand what I was looking for in a phone and made sure I was buying what I needed with in my budget. By far the easiest cell phone purchasing experience I have ever had.

This was a pleasant experience. The staff was courteous and very helpful.

It is a wonderful store with helpful staff. The employees there are charming, attentive, and professional. Even if they dont have all the answers, they will try to find them for you. I left the store very happy, particularly thanks to Matt. Hes a real funny guy that one.

Matthew was professional and answered all of my questions quickly. Clear and concise. Awesome job on helping me out with picking out a new phone.

Richard was absolutely amazing to work with at the Verizon store in Cranston.He was very knowledgeable about everything. He was also very patient and helpful. He helped us with all our questions and concerns.Thank you Richard!

I went to Verizons authorized dealer store in garden city for a 5g sim for my new phone. After a five minute wait, store was not very busy I received my sim. No charge, knowledgeable staff great experience!

Thanks again Jake for the FABULOUS service. We showed up today with a list of questions a mile long and you did not miss a beat answering every one of them and getting us the right plan for our family. I hope #verizon knows what a great employee you are! Happy New Year!

Got my iphone 12

Super fast service!

I came here for a phone transfer and Richard did it. He was efficient, kind and a leader. His customer service and leadership skills resembled someone who will go big places. I recommend going Monday- Friday so, he can help you.

Smart knowledgeable staff, good selection of phones. I added a phone and a line, very helpful. The reason for 4 stars is Verizon Surcharges are unexplained. Convenient location with free parking

Zann was very, very helpful.

I went in knowing what I wanted and received expert, empathtic and courteous support through all processes. Exemplary customer care.

She was helpful, informative, not pushy and radical.

Great job done by all who work here ....

I just purchased a new phone on Friday at this store. I do not want to talk about the phone. I want to share the absolute fantastic service I received from Ashley. She was courteous, professional and very patient. She assisted me with things I hadnt even thought of. Simply put, she made the experience very enjoyable and aggravation free. I will not go to another Verizon while she is there. Thanks for everything.

Had a very positive experience. Matthew was patient and went the extra mile setting me up.

Dave reviewed my existing plan, made a comprehensive proposal, then did everything he promised me he’d do. No surprises. His staff walked me through every step and made sure everything was in working order and that I understood how to work everything. This sort of personal service is so refreshing!

I cant say enough about the servire received. Both friendly, professional and, stuck with the issue for at least 2 hrs.Thanks gentlemen!

Without a doubt a MUST GO place to get your wireless needs! Cell phones, tablets, smart watches, friendly-knowledgeable staff, account analyses, and HUM as well! HUM has been, by far, my best purchase. Who would have thought that such a small purchase would have SAVED me a little under $1,600!!! I now have a smart device that allows me to monitor my TRUCK! AWESOME.

We walked in to transfer from Sprint. The wait was not long at all. The process was very easy and the service person was very helpful. He even gave us a few tips regarding our home WiFi and how to lower our bill.

My experience with this store, specifically with Ashley Gilday, was OUTSTANDING! I went in to get a new phone and transfer a number. I usually dread going into any phone store because there are long lines and pushy sales people. Not here! I didnt have to wait at all and Ashley was honest, friendly, and took the time to answer my 1,001 questions. She explained my options and after reviewing my familys accounts, found a way to save me money! She was so knowledgeable about the phones, plans, accessories, everything! I wish I could give her more starts because my experience was truly superb!

I came in to inquire about replacing a cracked screen on my phone through the insurance I pay for from Verizon. The employee asked for my phone without explanation and downloaded an app called Tech Coach without my permission. I was then told the process I had to do which is fine, but dont take it upon yourself to download an app to peoples phones without consent first.After thinking about my experience at this store I researched this location and figured out it is not corporate run and it is an Authorized Retailer. Usually authorized retailers will have some sort of signage saying so but this store seems to have forgotten to do so, or if it does it is not easily seen. Had I known this I wouldnt have bothered walking into the store and wasting my time.

My experience was great today with Alex great guy good friend of mine gave us a sweet deal I recommend anyone to go to that Verizon good set of guys who work there

Ashley at the Cranston Rhode Island retail Verizon store was exceptionally helpful and knowledgeable. We purchased a new iPhone as an upgrade and she assisted with the transfer of all of our information and data, did appropriate back ups, and demonstrated very professional, courteous, and patient style of work. This, in spite of people coming into The store, phone calls, and other interruptions. She was fantastic at multitasking, and taking care of more than one person at the same time without any glitches! She is the best Verizon person we have ever dealt with, and we commend her performance today as she assisted us in our purchase. She has restored our confidence in dealing with Verizon wireless!!!!!

My phone had several problems. Ended up with a new phone. Thank goodness Ashley made the process easy and took care of all of the transfers and initial setups! Thanks so much Ashley! The Garden City store rocks! 😍

I went in to switchmy existing carrier connections ( 2 lines) to verizon PrePaid. Asked Matt to verify if the phones are compatible with Verizon,. He tried to take the sim out from one of my phone and he just used pullers and the sim got stuck. He tried with lot of equipments and finally took the sim out. In the process the sim panel got damaged . Now my phone sim slot is not at all working. I have to buy a new phone. Please be responsible enough in handling customers phones.--- Dave have contacted me and promised me that he will resolve the issue, which he did . I am happy with that. The techie Richard was awesome and was very patient till the issue is resolved. Thank you Dave and Richard !!

Great service, jake was great, he was very helpful. I am limited to 5 stars otherwise I give them 10👍

8/10/15Ive been a Verizon customer for a few years and have never been to such an awful store before. The girl working the night shift was extremely rude and not customer friendly at all.First, she was talking to another customer and seems annoyed that the customer had questions. Meanwhile I walked around the store (because there was no place to sit and wait) and waited for her to be done with the customer. To my surprise she stop the customer mid sentence and asked me what I needed (she had a tone right there and there was no smile or welcome to Verizon, how can I help you today).I told her that I was thinking about upgrading my phone and also had a few questions about my current plan. She asked me what kind of questions (her other customer now is watching this with an I cant believe this face. I told her that I rather wait for her to be done with her other customer so we could talk. She then told me well, I close at 8 pm so I am not sure if well have time. Mind you that I got to the store at 7:15 pm.Are you kidding me? What a lousy customer service and attitude. She should quit her job if she is not happy.I was so stressed out and couldnt take it. I just walked to the Sprint store next door and signed up with them. They also closed at 8 pm but when I walked in they were friendly and helpful. We did not finish until 8:50 pm and at no time I feel rushed.I was never a big fan of Sprint and would rather to have Verizon, but because of one disgruntled clerk, you lost a customer.Also I was very surprised when no one from Verizon contacted me to inquiry why I was switching carriers. That makes you feel like your loyalty to the company is worth nothing.

This is by far the worst Verizon store in RI after previously having issues with the stores personnel over guaranteed refunds (we had to call corporate to finally resolve the issue, BBB complaint filed), my wife spent 3 hrs. there today while they ran diagnostic checks, I will not put the respective employees name who wasted her entire Sunday and as far as I know still nothing resolved with her faulty phone (and yes have this phone insured)I would stay far...........far away from this Verizon store, will be filing a formal complaint with corporate first thing Monday AM!!Happy to say corporate warranty is sending out a new phone overnight, should have gone this route from the beginning and never stepped back into that store!

While the location is very convenient, the customer service of one particular representative is very poor. She would be well advised to seek a position that is not client-facing.

Great place to buy a phone and get Verizon info!

I have been patronizing various Wireless Zones for several years now. The people who work here are not only knowledgeable but professional and friendly. Jake was very patient with my 11 year old daughter as we purchased her first cell phone. We had an excellent experience.

I havent had it installed yet but Michael who set me up was very pleasant and helpful!!

Ashley was an amazing help to me. Best buy never finished activating my phone properly, and Ashley stepped right up and got everything straightened out confidently, quickly, and professionally. Thanks girl!!

Patient, knowledgeable, and extremely helpful

Outstanding customer service! !!! Both Stephanie Histen and Stephanie Murphy took the time to answer all my questions and ensure my new phone was completely set up before I walked out the door. I came to this location because of a previous customers recommendation, and I would highly recommend this location to others!

I am officially done with Verizon and this particular independent retailer. I have been having a lot of issues with the tempered glass for my iPhone. I went to this location on April 19 and Andrew helped me. It is constantly PEELING on its own and after it peels it cracks. I just left the store completely appalled. Jake waited on me. He was rude from the beginning and with an answer and a comment for everything and was taking what I said extremely literally. Andrew told me I could come in within 30 days with the receipt and they would replace glass at NO COST.... Big surprise that was a lie as well. Jake stated he would call manager and went into the backroom he came out and stated that my options were to deal with the tempered glass company or to pay 5 dollars this one time again and then go back to paying 10! I think not. When I asked for the managers name he then informed me he was talking to the owner DAVID MOON. When I stated that he was hard up for money Jake responded no he’s not and rushed me out of the store. Also Jake stated I drop my phone and where I store it is why it’s doing it. I don’t drop my phone however Jake did today and Andrew did on the 19th. YOU SHOULD BE ASHAMED AT HOW YOU AND YOUR EMPLOYEES WORK. Once Jake realized I was recorded our conversation he stopped helping me and stated it’s not like I can use the recording for anything..... little does he know

My girlfriend and I decided to get iPhones on a plan of our own. We went around 5 yesterday. On top of the 1 hour wait in line it took another 4 to get everything up and running on the new plan because of technical issues in store and issues with the core employees. Stephanie M was awesome enough to stay almost 2 hours after close to get everything working and was a HUGE help.

The staff in this location was very friendly and went above and beyond to help me with my search for a new device. I worked with both Stephanie and Javier and at no point did I feel rushed or like an inconvenience to either of them. All of my questions were answered and I felt like I really made a great choice. I will 100% be recommending this store to anyone and everyone, Thank you!

Only one person working there, she was busy chatting with friends who were customers and only addressed us when we walked in. Stood around for 30+minutes waiting to simply buy a phone case. She did offer a 25% discount for the wait. Management should have more workin during holidays.

Jacob is the absolute best! I would come work with anyone at this store, they are all great!

Michael was excellent

Josh was very helpful and knowledgeable! I had a great experience

I had issues with my phone and the people there were very helpful

I went In curious to switch carriers and one of the associates (Rob Lavoie) was very informative and helpful.

The second store I tried to pay my bill and got No customer service. I signed in and no said Hi be right with you. Waited 20 mins in the heat. Verizon is Outrageous!

Cameron was a pleasure very knowledgeable and it made for a painless transtion to my new phone

Dear Mr Moon, ( it to whom ever the owner of the store is) I’m writing thisAs a concerned daughter who has a mother in her seventies that stoped in your store mid day on the 19 this month. On this said day my mother was looking for help and was lost . She was having issues with her smart phone ( and not being real savvy on how to use it she stoped to asked for directions) now mind you she understood it was a sprint phone and she couldn’t find the sprint store. She stoped in because she is a Verizon customer with the full Fios bundle at home with every bell whistle and extra movie channel available she thought she could ask for directions at least and be treated with at least some kindness . So she she asked said “ lady” that works for you if she could give her directions to which the reply was “ No, I’m not going to do that” again my mother said that she couldn’t figure out how to look it up on her phone and was flustered .Mindyou there was no other customer in the store and she did say she was a Verizon customer and she asked “Would you have even been nice enough to look it up for your mother ?“ because said” lady” was really not nice about it . Your employees reply was “ Lady, my mother is dead so forget it I’m not helping you.” at that point my mother left .May I say Mr Moon I’m appalled that anyone would hire anyone that would treat anyone that way much less someone’s mother much l less mine... to which I add your store and your name are now MUDD at Barrington Books (Thankfully they helped her find the sprint store and she didn’t buy a thing there), The Sprint Store that helped her and fixed her problem and couldn’t have been nicer even though it took two hours of hard work to fix it and any person that will listen here out. Also I’m reporting you to Verizon ... because you don’t mess with my mother. All of you that are reading reviews please go anyplace else because I’m sure you wouldn’t want anyone to treat your mom like mine was treated .

Ashley was helpful in managing my fios bill when customer service failed. Ill be coming back in June to see her to upgrade for sure! Thank you for all your help! Above and beyond.

Seem to know what theyre doing but still problems with transferring info from old phone

Service was fast, got the equipment I needed even got a discount because the box was damaged thank you.

This store don’t treat well they client ... don’t find the way for they customer leave happy

Very good service,Thank you,

Great