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Walmart Auto Care Centers
3351 S Ferdon Blvd, Crestview, FL 32536, United States
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Walmart Auto Care Centers
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Review №1

I brought in my mustang to have my new rims balanced on 6/18/21 before 3 pm. When I brought the rims in they had weight stickers on the inside of my custom chromed rims . When I left my car started shaking and not running well . As soon as I got home I went to check my tires out I noticed there was weights on the outside of my rims the weight you have to hit on with a mallet or a hammer . Then once I noticed that mistake I noticed that they put the two front tires on the wrong sides . Which would be ok if my tires wasnt rotation directed one way. Which means they only go rotation says on the tire is the way the tire has to be put on they were not put back on that way. The pictures where them the day before I took them to Walmart.

Da
Review №2

The ladies working here are amazing! They could have over charged me and didn’t! They kept me informed and I appreciate their care and concern about my issue.

Ju
Review №3

Ok so apparantly the women that work here couldnt remove my tires bc it was too rusted, took it right down the road where a friendly gentleman removed them in less than 30 mins... guess they loosened it for him lol.

na
Review №4

It was good sometimes you have to wait along time for your car to get serviced.

Ry
Review №5

They have very good prices and the manager is nice. They are not the most efficient time wise so plan accordingly.

Je
Review №6

Very different atmosphere than most Walmarts wanted to help more than most.

Su
Review №7

I bought 4 new tires and the service was great! I had called ahead and told that they didnt make appointments but found out that they do make them if youre buying tires! Save some time and make an appointment!

Ma
Review №8

Next time you work on someone’s car don’t leave a door wide open when it’s raining out, my speaker could get or probably is going to get ruined. And my drivers seat was soaked.

Me
Review №9

Did a great job patching up my tire!

No
Review №10

These guys saved us! Our tire popped on the highway, we had to put on a spare. Every other tire shop in town was closed earlier - they took us in last minute and were able to get us all 4 tires. Thank you Walmart, we really appreciate your help.

An
Review №11

We got oil change and new set of tires... very friendly and helpful

Di
Review №12

Not very organized, went inside stood in line to be waited on and the lady tells me I have to go outside to be helped for the tire and lube stuff. On another occasion they lost my rim and couldnt find it. While waiting for them to find it I watched their tire tech counter balance 3 tires to be put on a vehicle.

E
Review №13

Incredibly careful with my new wheels. A bunch of car guys work here so they understand how much we care. Will definitely have them mount my next set of tires.

Br
Review №14

Had a tire go bad, they changed for free and put wife at the ease.

Ta
Review №15

Great quick service

Al
Review №16

Tire mechanic named Wilson was super helpful with my wife’s car. He even lent me a few tools to fix something he was unable to work on due to company policy.

Pe
Review №17

Do not use the auto center. They did such a terrible job replacing my tires, my steering wheel was shaking very badly afterwards. I developed tendinitis in both wrists because of this. Never again will I use a Walmart auto enter. They also took well over three hours to replace two tires, despite telling me it would be around an hour and a half. I told them I was in a major hurry since I had to be somewhere out of town. That didnt stop them from taking twice the quoted time. They told me it took so long because they had a new employee working on my tires who was still in training. So they not only had someone who was bound to be very slow work on my car after I explained that I was short on time, but the work they did was SO VERY bad, it resulted in serious injury. I am now unable to work, and have made no money for a while, because my job requires driving... All because of this horrible Walmart.

An
Review №18

Managed to squeeze me into get 2 tires mounted, realistic and friendly staff.

ph
Review №19

Last time I used them they where great

Bi
Review №20

Good folks but as indicated by other reviews, way to long of a wait. Arrived 45 minutes after opening with 3 folks ahead of us. Still waiting on car to be pulled in the garage 4 hours later. Does not look like the service cars in the order they arrive. Not worth the small saving. Go somewhere else.

Ta
Review №21

Excellent service stayed hours late to repair mine and other customers cars. Had they not I wouldnt have been able to go to work the next day.Eddie goes the extra mile to make sure all customers get their tires and oil changes taken care of.

an
Review №22

I havent seen any spectacular reviews but I went there for 2 new tires. All the staff members were very kind and the woman who worked on my car discussed with me the services requested and made some suggestions. I really appreciated her taking out the time to speak with me and make recommendations. I will definitely return for future services.

me
Review №23

Great

Ul
Review №24

I call an hour ahead of close to see if I can drop my vehicle off for an oil change. Only to be told that they are cutting off services. So word to the wise, anyone looking to get service at the Crestview Walmart TLE, ignore their hours of operation, because they can decide to refuse service when they feel like it...

Ta
Review №25

I’ve been coming to Express Oil change for 4 years. I have even met the owner a couple times when he comes in and stays at the hotel.The service has declined drastically, the pricing is higher than all competition. The wait time has been ridiculous especially today! I pulled up at 1:37pm today. It is now 2:30pm I’m still not done! I’m only getting a standard oil change! $48

Ch
Review №26

If I could give zero stars, I would. Went in for a balance and rotate. They overfilled my tires by 20 psi higher than recommended number, and each tire was a different psi ... as soon as we drove off, we noticed the tires werent riding right. Took them to Main Street Auto and the tires we had JUST balanced were off by 1.5 oz, and they had bent a rim. Dont take your tires here.

Am
Review №27

Mike Britton did a great job. He was kind and compassionate when I was stranded 2 hours from home. He patiently assisted and got me scheduled to get repaired and head home

Ca
Review №28

If I could give zero stars I would. Upon arrival the desk lady seemed alert. The more I talked to her I realized she should not be doing that job at all. I had to explain what I needed done 3 times to her. Then by the end of it I left with no services done cause they are complete morons.

Br
Review №29

I waited two hours just to get air put in my tires and everyone that talked to me had attitude

Ca
Review №30

The service was okay, the people were nice, but I had to wait in line for a long time. I dont like using the check out lane because I usually buy a lot of stuff and the people in front of me take longer than the employee. Need more lane open, please.

Li
Review №31

They stayed late and went above and beyond for my son! Excellent work! Thank you!

Jo
Review №32

Way too crowded. But good service and prices

Jo
Review №33

The staff was friendly and knowledgable. Store was very clean and organized.

ro
Review №34

Brought car in somewhere around 10:30. Told it would take 2-3 hours for 4 new tires and a synthetic oil change. I left car there around 11:30 after being told it would be a couple hours. Go back at 2:30 and my car has nothing done. No oil change no tires. The most disorganized workers Ive ever seen. Wasted a whole day when I couldve went elsewhere. Ill go pay more to have a timely job and better customer service...

me
Review №35

Great service

Je
Review №36

The most disorganized auto department of all time. This already is my least favorite Walmart and unfortunately its the closest to my house but their auto department consist of confusion of their staff and two bitter elderly ladies that probably havent smiled in years. Im sure they are wonderful people but not from a customers view. Everyone waiting was talking about it. Ive witnessed this on numerous occasions.

Ti
Review №37

Great service and very convenient. Purchased 4 new tires and was done in under two hours! They will rotate tires for free for the life of the tires. No complaints here.

Jo
Review №38

This has got to be the worst experience Ive ever had, Ive been waiting here for almost 3 1/2 hrs to have my car serviced. The job should take maybe 15minutes. Some of the worst customer service Ive ever seen. Im not sure if the technicians are just slow, lazy, or incompetent. DO NOT COME HERE FOR YOUR CAR TO BE SERVICED FOR ANYTHING!!! The price maybe cheaper than most places, but so is the service here!

wi
Review №39

Came here for tire rotation but, have had other service done in the past. Can be very busy and a good bit of wait time involved. Especially, on weekends. Weekdays, are usually a bit less waiting. I have dropped vehicles off and picked them up later when I had the time and resources to do it.

Pa
Review №40

Reasonable price slow service in auto department

Ka
Review №41

Worst place to go in Crestview,FL. Had Oil changed in car and they didnt do the full svc as asked but, charged for it. Told me I needed a new air filter but they didnt have it. Bought one and opened the air filter and a large dead bird was in the sealed compartment they checked the same day I went there. Rude employees too!!

Ch
Review №42

The Slowest Place in America!!! Point Period !!! Prepare to live at Walmart while your car is being serviced

Ja
Review №43

I like this walmart its very busy allways. Auto center is well run. Fast friendly service.

Ja
Review №44

Great service

Sa
Review №45

Took car in for oil change, decided to rotate tires also. Lady at counter clueless on how much to charge and what comes with it. said 2 hrs, left car and asked for call when ready but they wouldnt do that. Called back after 2 hrs they said was ready. Drove across town to get it and paperwork charges for tires but said declined oil change. She said we declined oil change. THAT IS WHY I WENT THERE!!! Changed her story and said they didnt have the right oil??? Just oil, not rocket science, valvaline, Castrol, I didnt care!!!. Read reviews and flipping knew better but needed it on sunday. I will be contacting management and walmart. They should be shut down with all the same issues and complaining about the service. Never again! !!!!

Su
Review №46

You get what you pay for. Good service.

G
Review №47

Took 3 hrs to get to my truck, jumped 2 vehicles in front of me, when they got to my truck the lady stayed talking personal matters with the coworker for about 15min before starting to work on my truck. Worst service Ive experienced in my whole life.

Th
Review №48

Awful experience. Had all 4 tires changed back on Nov 2015. Spent over $800. My husband a spent a whole Saturday waiting. After he got home discovered a huge scratch on my car. The manager told me to get a quote in town. Discovered more damage around all my wheel wells. Cotanctef my insurance and they even stated thats the only way the damage would have gotten there. Over $1000 in damages and Wal-Mart took ZERO responsibility. After months of going back and forth we had to pay out of our pockets.

Za
Review №49

Terrible never a good atmosphere always seems like the people hate you for asking questions.

me
Review №50

Friendly knowledgeable employees with good prices.

Ha
Review №51

Took an hour and 15 minutes to get my oil changed and I was next in line and they were finishing up the car in front. This was the Crestview fl store.

Sh
Review №52

Professional service and great prices on tires

Ja
Review №53

What a Joke!

Ra
Review №54

Sold me a tire that was clearly defective (one employee even commented it looked like it had dry rot when we brought it back after it separated and went flat). Manager came in and argued that someone had slashed our tire...Seriously? Someone slashed the tire as it was being driven down the road? Refused to replace it.

Ai
Review №55

They get the job done. Im less impressed with the people who work the desk now since the remodel. No sense of urgency and will ignore you.

Je
Review №56

I went on a bad day, should have known better. Service was slow but the staff was friendly and they were working as fast as possible.

Ji
Review №57

Didnt have the car battery I needed. But I want to thank Tony for going out of his way to assist me.

Hi
Review №58

If you want to wait a lifetime for something simple and it still not be done right, this is the place for you! Nothing but problems every time

Em
Review №59

Slow service. Rude staff

Ro
Review №60

Best place for oil change and tires

Da
Review №61

Pack a lunch - the wait for oil change & tire rotation is ridiculous 🤯

Lo
Review №62

Two hours before they closed wanting to get a tire patched they don’t have time and only have two guys a working is what the manager said but not many cars or customers waiting and this is not the first time they say that

Ke
Review №63

We went there to get a new tire, the ladies at the desk were very nice but the service itself was horrible. We waited 4 hours for them to put 2 tires on the vehicle. I will pay extra and go to an actual shop next time

sa
Review №64

Said they didnt have the oil i needed, Told me Id have to get the oil off the self and pay full price.. Wow

Ja
Review №65

Slow service took them 3 hours too even get my car in the shop. The so called technicians would be messing around more then working on the vehicles

Br
Review №66

Friendly service, busy all times.

Ni
Review №67

Very helpful workers and fast too.

Ke
Review №68

All of my stars go directly to Nathan!

Jo
Review №69

All auto care employee Tonny is rude. How to talk with customer they don’t know. We pay and they don’t care about customer. If negative ratings I give.

Ta
Review №70

Service was super slow. Yall need to get some help back there

Mr
Review №71

Horrible service. Never been somewhere so slooooowwwww

He
Review №72

Very friendly and helpful.

Sa
Review №73

Came in for 2 tiers on the front. Was told 45 mins and 2hrs later was charged for things I didnt asked for nor did they do. I started down the road the car had such a bad pull to the right, that was not there when I brought it in. I pulled over and called right away and they asked if I could bring it back in. I told them I would bring it in first thing in the morning, so we shall see what happens. I will post a update after service.

Ka
Review №74

Took forever to get my tires on even with an appointment!!!

Ja
Review №75

Kinda expensive. Especially for Wal-Mart.

Pa
Review №76

Negative stars if there was an option. I have NEVER waited for an oil change for 2 HOURS! With only 2 people in front of me they still manage to waste the day away. Most unorganized and overpriced place Ive ever been...

Te
Review №77

Service is slow but its a okay place.

Ta
Review №78

I mean, its Walmart. I dont expect them to be like the happy and smiling Chick Fil A employees. They got my car taken care of. Thats all I ask for.

te
Review №79

Great customer service

Do
Review №80

Price is good but wait time is horrible be prepared to wait 5 hours for one tire change

ra
Review №81

Great place nice people

Ri
Review №82

Called and they told me, “It’s a first come first serve!” I get there there is one car and four mechanics. I wait 1.5 hours for them to fix my issue and they have not started.Issue: Patch 1 tire....

Ji
Review №83

Good service fast

Co
Review №84

Do not care for Walmart. They helped close down ever mom & pop business in our country.

Du
Review №85

2 hours for an oil change with only 2 cars ahead of me..

Th
Review №86

Did awesome

Ja
Review №87

Long lines,bad service

Er
Review №88

Dont care

ca
Review №89

Good prices!

ha
Review №90

Got me in and out

je
Review №91

So darn slow......

Ma
Review №92

Timely service

Information
12 Photos
92 Comments
2.9 Rating
  • Address:3351 S Ferdon Blvd, Crestview, FL 32536, United States
  • Site:https://walmart.com/store/944-crestview-fl
  • Phone:+1 850-682-8186
Categories
  • Tire shop
  • Auto parts store
  • Car battery store
  • Oil change service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:No
Planning
  • Quick visit:Yes
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