I never review anything publicly but felt compelled to in the case of these employees and the service they give. They serve on average a very elderly and less than tech savvy community. The do so with grace patience and extreme willingness to help. My parents were struggling with transferring over their plans from Verizon and they were able to resolve everything for them. Hats off and definitely good to know that my parents have such a good resource for any technical questions they may have.

Quick and efficient help. Even tho store was busy, associate listened to all my concerns and did not make me feel rushed. Ive been in this store several times with a new phone and have received excellent service

These guys were great, set me up with unlimited hotspot for my rig. Thanks guys!

Dustin is Superb, dedicated to providing Outstanding customer service. A professional in every way. He is a problem solver and solved our problem after a complication arose from moving to a new location. He is competent and provided sound advice regarding rural internet service. Any future ATT business will be conducted at the Crossville ATT store. We have been with ATT 18 years and have always received excellent customer service. However, Dustins commitment to excellence goes above and beyond. Thank you Dustin for the job you did for us. What a fine young man. Best wishes for the future.

Best customer service ever! Shawn P was helpful, patient and a joy to deal with. Victoria and Dustin, a real pleasure to deal with. We couldnt be more impressed with our experience. We both come from customer service backgrounds and cant praise these individuals enough. Even though a sale wasnt made, we were convinced Shawn P aided in keeping us loyal AT&T customers. We will be back soon!

When My boyfriend and I needed to change our plan, Kayla did amazing. She found us the best plan available and set us up with no hassle!

Victoria was so amazing. She got both my dad and I set up all while making us laugh. This was such a wonderful experience. Thank you at&t

Even though it was a three day affair. We were handled with excellent care!. The ladies there really helped me and my wife make the change from prepaid to postpaid.

Kayla was absolutely wonderful she did amazing we set up in Sams club and she was able to fix the the phone issues we were having!

Kayla was very accommodating helping me set up my new IPad Air. I wouldn’t have been able to do it without her skill and great communication!

Just came by to switch over a sim card into a new phone and Greg helped me. Greg was super friendly and helpful in the process. If I ever have issues in the future, Im gonna come to this store and ask for Greg. Excellent customer service.

BEST AT&T EXPERIENCE EVER!! Kayla was so helpful, thorough and knowledgeable. I am so excited to be getting an IPhone 12. Kayla did an excellent job explaining how the trade-in will work for my current IPhone and the offerings, price and contract for Direct TV. Keep up the GREAT work!

Kayla was absolutely wonderful to work with, she trouble shooted my phone an made sure all of my questions were answered! Definitely store manager material!

Switched from Verizon to AT&T-Kayla was the most efficient customer service representative I have worked with in the past 3 years. She was very knowledgeable & answered all my questions with a smile on her face. I highly recommend asking for Kayla when you need help at the Crossville location. Doris Waldo

Kayla and Victoria are absolutely wonderful. Very knowledgeable and went above and beyond for me. Highly recommend!

I spent over 4 hours in store on Saturday to upgrade my phone from an Apple IPhone XR to a Samsung Note 20. I was unable to upgrade phones due to a coding error. I was told to come back on Monday to fix the problem and they would put my phone back with a post-it note to not sell the phone. I returned Monday morning only to be told that they had sold my phone and that they didnt have any remaining in stock. Extremely dissatisfied with customer service and store manager Kayla.

Very poorly managed company very rude / under trained staff. There are other locations I would recommend going to but this one is awful

Shawn was wonderful. He was able to get my new phone all fixed up.

Customer service is so good here. Shawn was very helpful!

I was so pleased with the ladies and thank goodness for all their help!!! After sitting on the phone with AT&T for 90 minutes they had me out ofthe store in 15 minutes!!

I had an issue with my voicemail for two different phones and they finally got it fixed the guys were very helpful

Victoria was fast and she listened to me and she explained to me about the phone that it had software issues and she suggested that I turn it in or pay it off and get a better phone and also I like how she greeting me at the door

Mrs. Kayla was a pleasure to work with as always, she took my phone and helped update my software! She’s always wonderful when I come in!

AT&T store in crossville was very helpful Kayla Gorgol was very helpful and explained everything good to me. I give her a ten.

The new staff is so so friendly and extremely helpful. Kayla helped me get back into my account and Victoria helped replace my wifes lost phone.

Kayla was accepetional, handled all my needs. Was wonderful to work with and even got me into a new phone, she was very smiley! 10/10 recommend this store!

Kayla is the best. Very nice and very polite. She is the best choice to run the store. Knowledgeable and helpful.

Callie was awesome! She helped us get our account in order! Would definitely recommend going to see her if you have any questions or problems! Thanks for all your help Callie! We appreciate you!

Kayla was great - very knowledgeable, professional, and friendly.

Switched from Verizon. They were very helpful!

I had a great experience buying my new iPhone at the Crossville AT&T store from Callie. She is very knowledgeable, courteous & patient! Thank you Callie!

Staff was very helpful and polite, made the experience great

Having retired from a life in customer service, it is always a pleasure to find a place where they actually seem pleased to have your business. These days that has unfortunately become a rarity. Our Crossville TN AT&T Store is a model of how to greet and treat a new customer. While I was there I watched them interact with other current customers and saw smiles and heard laughter. The manager, Clarence, was my guide and I left feeling proud I had bought from him. Thank you for such a rewarding experience.

Kayla is awesome omg I love here she is super knowledgeable and goes out of her way to help you any way she can!!

I was able to speak to a person not typing on the phone to get answers that they still can’t answer

Very good lot patience with me

Sign on door saying you have to wear a mask due to local mandate. Even though there is no mandate currently. Employees had theirs pulled down until I came in. They would not serve me because I preferred not to wear a mask.

Kayla is wonderful, she was great getting my problem fixed. She definitely deserves a raise!!

The ranch our home is on is apparently not serviceable for high speed internet via fiber optic and satellite is not recommended by neighbors. So I turned to At&t wirless hotspot to wifi my home so we can stream and stay connected. The staff at the store was stellar service wise as my order became a goose chase for a few diffrent reasons. I appreciate Callie and Kaylas efforts in getting my order and big thanks to store manager Clarence for pushing it through and resolving all the odd issues. Finally we are connected and streaming!!!

Kayla, Shawn, and Victoria were amazing!.

Kayla waited on me. She was very professional. I was very satisfied with my service. She deserves a raise. Thanks, Kayla, for helping me.

Kayla is AWESOME! She answered all questions about my concerns. Fixed a bad app on my phone and Im thrilled.. Definitely made My Day!! Thanks Kayla!

Kayla has 🐝 n wonderful each time we have come into the store. We absolutely will come in again!! 👍👍 Matt and Cyndi Gellman

Excellent experience. Kayla was most helpful!

Kayla always does a great job and answers all my questions with a friendly smile!

Shawn got my phone fix thanks.

Kayla, Kayla, and Shawn were awesome and knowledgeable.

Victoria was very helpful with my phone

My experience at this AT&T store was very pleasant overall. The manager was very friendly and personable as well as the other store associate. Both worked hard to ensure that my need were met and they ended up providing me with a great solution to my connectivity problems! I highly recommend this store if you are in need for a new phone or other services!

The staff was very friendly and helpful. The service was a little slow due to only having one staff member working.

Kayla G. was hands down the best sales rep I’ve had the pleasure of working with! It was tax free weekend when I went in to switch from a competitor to at&t, it was also a Sunday and Kayla was the only one working. At one point she had 5 people at one time but she handled it like a champ! She was very knowledgeable and so nice! We had problem after problem but she never got frustrated with me and she even stayed 2.5 hours after closing time just to get me finished up! I really appreciate her and all her hard work! 10/10 recommend Kayla G. and the Crossville AT&T!

Mrs kayla was Very kind and helpful ! Recomend her! 10/10.

Called AT&T support and they wanted to do a hard reset on my phone to fix my problem. Went to the store instead and Kayla touched 2 or 3 buttons and fixed it. Great service

Outstanding service and very friendly. Kayla of Crossville ATT is an asset. Helped us move into this century. Both representives were great.

Best experience I have ever had at a wireless store! Came here to get Direct TV set up and I thought it was going to be grumpy employees that hate their job. I was wrong! The employees were eager to help! I recommend Clarence. He was super friendly and was SUPER funny! Love this store and its employees!

Great customer service, Kayla was really helpful. Got my new service fast and easy!

The wife and I switched over from a competitors service to AT&T yesterday and upgraded our phones as well. Kayla made the experience very easy, especially seeing as she was the only employee there and the place was busy. She kept things moving with us while answering others questions and helping with their needs. Great place to go to for anything to do with AT&T. I highly recommend them and especially Kayla.

Unbelievably knowledgeable, been having issues at other sites with wireless internet options, Clarence knew immediately and had us on our way with a better price than expected. He was very professional and a pleasure to deal with. I would be willing to drive the 1.5 hours it takes to get to this store if I have any other issues. Thank you so much for being so good at your job, Clarence!

Had to wait outside for Ever, only leting in a couple of customers at a time There were more employees in the store than customers. So my bill every month has been double what they said it would be

I had an amazing experience at this location. The person who helped me was named Tara. I broke my phone and thought I was out of hope and she saved the day and helped me tremendously when I thought things would be much more difficult. I really appreciate this location and especially Tara. Cross like is lucky to have someone with such great customer service skills! I am impressed!!

Callie was Super Helpful.A real Sweetheart.Made everything easy.

The staff is very helpful and friendly. Tara is awesome. Kayla helped work out a tech issue. Kayla is very easy to work with, knowledgeable and friendly. I highly recommend this store and AT&T in general. Never a problem with service etc. So happy this store is in Crossville

I recently visited the Crossville AT&T store to make a payment. I was greeted immediately as I entered the store. Two individuals asked if they could assist me. I asked if I could make a payment & they assured me they would be glad to help. The manager, Clarence, took my info and proceeded. I mentioned that I needed help with some other items. Clarence handled these requests with ease. Even though I was not a customer of this store I felt like I was. The company should be pleased with this type of service and employee. I know I am. I will use this location in the future. Thanks to all.

OMG!! A store full of customers and only one very patient Employee! Kayla did a fantastic job keeping everything moving along, multitasking, greeting everyone as they came in the store. She also told everyone that she would be with them in a little while. Make this hard working woman a manager!! I bet she could hire employees that don’t walk off the job!! WAY TO GO KAYLA!! For keeping calm and being professional!!

I reveived great customer service from the manager Clarence picking out right wifi plan. Very honest and helpful. Good job, Clarence!

Best ever

Kayla was very efficient, knowledgeable, and friendly - super glad we came to this store!

Kayla Callie and Clarence were amazing. Worked very hard Great team.

BEST TEAM I have experienced.They gave me a deal they said would fit my needs rather then try and sell me something I didnt want or need. VERY knowledgeable and friendly staff members.

Had to run in cause I lost my phone charger. The team there was really friendly and helpful. Even picked up a wireless charger for my phone. great team, and a great store. two thumbs up!

Im not with AT&T currently but will be switching soon due to their fantastic customer service. Ive been in the Crossville, TN store several times for cables, chargers, phone covers, etc. They are always so helpful and informative even on the small things and purchases. Thanks for being helpful to your customers even when needing small items.

Super helpful group with a amazing mentality. Came in with a simple issue and they where able to quickly help me get it resolved. Would highly recommend!

Katelyn and Matthew are the best.Ive been fighting AT&T for 3 months to settle disputes caused by negligence of unqualified customer service representatives. In that time Ive made 13 calls, spoken to 7 managers, been lied to, hung up on and over charged for services I wasnt receiving.During this 13th call I let the customer service manager know that I was on my way to the AT&T retail store. It was very obvious that I was beyond infuriated upon my arrival. After ten minutes of debating basic arithmetic with this customer service manager Katelyn and Matthew stepped in to help sort this situation out. It took them no time at all to straighten out the situation.I cannot say how thankful I am that I came to their store with my dilemma.Thank you so much Katelyn and Matthew! You two are the best!As far as the 13 customer service representatives, 7 first tier managers, and 2 second tier managers (whom never called me back). You should quit your jobs and find something youre more qualified for, such as taste testing antifreeze.

Very pleased with service at this store! Nice folks on staff, friendly & patient and assisted me very quickly. 5 stars! Keep up the great work!

Wasnt told my phone was not in stock before I did all the paperwork. Manager was not. Intrested in finding me a phone I could take home that day. He said he would have to reverse the sale and it would take. Awhile to do so. Told me to be patient and it upset me. I left the store and my son took care of the transaction. He was rude and patronizing . I hope he isnt there when I go back and get it activated. Very poor business practice.

I was in the store on Wednesday morning with a voicemail issue that know one could fix. The young lady spent 25 minutes with me and fixed the situation. Great person to represent AT&T.

Clarence is incredible! Knowledgeable, fast and friendly!

Clarence was wonderful, amazing great customer service! Very Friendly!!! Will always work with him!

Went in to get new phone for my granddaughter, went smooth as silk. The young man who assisted us was extremely professional, explained everything as we went along. Will definitely go back again.

Dedicated kayla need to eat dinner very dedicatedSay costomers come firstShes good the best

Kayla was very helpful by answering all of my questions and quickly resolving my issue. The customer service at this store is excellent.

Great customer service here. They were very friendly and helpful. I definitely recommend this store.

Very friendly helpful. Went in needed help with my service they was very helpful.. and friendly staff

Had a wonderful experience with Kayla today, came in with an email issue I’ve been dealing with for 3 days, came in and she fixed it within seconds. You are truly lucky to have such a professional employee at Crossville att. It was a very delightful and learning experience as we went through the issues I had and were resolved. Should be considered for management position.

Wonderful staff! Always a pleasant time coming in to this store, any help I need they often provide more times then none . Great job!

Thanks to Clarence Colter for all your very professional and courteous help!

Had a very pleasant experience with Kayla today. I purchased a new phone and she was very helpful to me. She is an asset to this store!!

Nice and friendly staff at this location! Always willing to help me with all phone issues.

Great management, great staff very knowledgeable and very helpful.Helped with device issues, billing issues and even helped with our Direct TV.

Helped me right away resolved my problem in less than 15 minutes! Great service!!

Great store. Always clean and the staff is always friendly and helpful.

Clarence and Kayla were so helpful and made our experience the best!!! They saved us a TON of money on our new phones

Really bad customer service

Kayla smartest person I have met in Crossville at&t DESERVES raise for being so knowledgable

Kayla, was awesome. She was a really nice young mady

Employees were very knowledgeable and knew exactly how to help me out!

Very good service. Everyone was friendly and very helpful!

Kayla was very helpful I would definitely recommend her.

Good work 👍. Enjoyed my visit & saved a ton

I visit the Crossville AT&T store often and I am always greeted with friendly and knowledgeable service!