Our experience at Eastern Shore Hyundai was five star. We had previously shopped there when the dealership was closed on a Sunday. On Saturday we met our sales representative Lucas. He was very knowledgeable about the type of car we wanted. There were 2 cars we were interested in and we were able to test drive one of them, the other was in the show room. Lucas spoke to us about our options and then we also met Joel, who was also very knowledgeable in all aspects of our purchase. We decided on our car. We returned on Monday and Rick had all of our paperwork ready and presented our options.Our buying experience with Eastern Shore Hyundai was seamless! Thank you!

I want to start off with Justin Stanton is the best sales guy. I didnt go for a Hyundai and have never drove anything other than a Honda or a Toyota. Justin with me and walked me thought this and now I have a Sharp Hyundai sonata. He had my windows tinted. Love it

I just recently bought a 2019 Hyundai Tucson with the excellent help of Woody. I found several cars on their website and got to test drive them all. Woody was so patient in helping me find what I was looking for and had no problem explaining the (millions) of car features to me. And a big thank you to Joel who helped get me the best deal possible. I’ve been so pleased with my experience, my mom is looking for a car here too!

My salesman Josh was friendly, professional, very accommodating. All the staff were engaging and helpful. My only complaint was the wait time to see Tony the finance man and complete the sale. I have excellent credit and had pre-qualified for the sale and scheduled an appointment, which led me to believe it would be a fairly quick process. I had test driven the vehicle and decided to buy within 45 minutes of arrival, and yet was still there 3 hours later. Would be great if the actual contracting and signing process could be more streamlined and time efficient. But I am very happy in general with Eastern Shore Hyundai and my previously leased Jeep Renegade !

Derrick was so helpful and kind through this process of getting me family car. He was so patient with me and understanding. The manager was also a pleasure to work with. Great family people!!!I turned in my Hyundai for another Hyundai because of the customer service and the reliable cars.

I was met with a smile at 7:00AM. My car was serviced and I was on my before 8:00AM. Professionalism and courtesy are always the orders of the day at this dealership and service department.

Everyone there were friendly and professional, putting me at ease. Justin was my salesman and he went beyond his responsibilities to help me be able to buy a car. Also, the finance manager, Joel, listened to me and helped me understand my options with friendly patience! Honestly, Ive never had a better experience buying a car at a car dealership.

I had a great buying experience @ eastern shore Hyundai!! Lucas Anaya was the salesman and is a top notch guy! He was very informative, very patient, and took me to look at quite a few trucks! I was a little indecisive and he gave me all the info, specs, and data to make an informative decision! If you go to buy a vehicle make sure you ask for Lucas! Hands down the best buying experience I’ve ever had and I change vehicles pretty regularly!! Thanks Lucas!

Long time customer. Always excellent service! Just purchased second new car from them primarily because of excellent service dept. Best warranty program weve seen.

My second service visit to this dealer, this time on a Saturday. Purpose was to install manufacturers recall item, an auxiliary canister kit. Was advised beforehand that the wait could be up to 2 hours. Actual time was just under an hour. Waiting room comfortable. Fresh brewed Coffee available with disposable cups that were individually sealed in clear plastic (good health practice). Lots of friendly folks around. Spoke to a few employees - service, techs, sales folks - without feeling any sales pressure; even had a nice chat with the number one person - the General Sales manager. Good trip.

Everyone was very helpful and very pleasant from service to the showroomWe went for scheduled service, which was done, and service was done and car was cleaned. Thank you! Then we met Tammy in the showroom who was a tremendous help in showing us our trade in and buying options. When we are ready to buy again, we will talk with her and the nice salesman we met yesterday (Friday, August 20).

Bought my very first new(ish) car. Marc did a great job helping me decide what I want and Joel worked his magic on the financing portion. 10/10 would recommend and do business here again.

Well……..was down in Gulf Shores for a short vacation for the 4th. Drove over to Eastern Shore Hyundai to “look” at some used cars. Woody greeted us at the door. Woody asked what our needs were and quickly jumped into action. Not pushy at all. We told him we were looking at the Santa Fe. Woody took up most of his day with us, showing us some used vehicles and then suggested a new one. We really didn’t think we could afford brand new at this time, but Woody showed us some options in our price range. Long story short, we bought a brand new Santa Fe and couldn’t be happier. Entire staff was great, but a special thank you to Woody. He is genuinely caring and very attentive to customer needs. Thank you Woody!

Service is always top-notch at Eastern Shore Hyundai, but I must commend Wendy for outstanding customer service this last visit. I was awaiting parts to repair my car before a road trip. When the parts arrived, the entire staff of mechanics was out with COVID. Wendy suggested a I book a tentative appointment, hoping the staff would be in better health. She worked me in at the first opportunity. Parts were installed, and I left on my trip with 100 percent confidence in my vehicle...and Wendy.

Only issue was the rec lowered my tire air pressure to 36psi, tires call for 38 but they ride and control better at hot pressure of 40. Other than that everything was fantastic as always. Thanks guys for great work as you always give in a timely manner.

My salesperson was Woody. He was very patient as looked and test drove several options. I came in looking for one thing and through conversation Woody helped me pick out the perfect vehicle. We discussed the pros and cons of both options. After a three day marathon I came to a decision. Through it all, he stayed patient and took every request to his upper management. In the end I am truly satisfied. Woody will definitely be the one Ill look for when its time to get another.

Tim Wells was very attentive and made the car buying experience very easy. I would recommend eastern shore Hyundai to anyone looking to purchase a new or used vehicle. Thank you

Travis was awesome!! Go see him at Eastern Shore Hyundai for your next car:-))

Justin was super easy to work with - didn’t pressure us at all! The warranty that Hyundai offers on their vehicles is hard to pass up and my new Palisade is beautiful!!!!

I easily made an appointment for my vehicle to have its tires rotated. When it was returned, the vehicle was exceptionally clean! The Service Dept. made my experience a pleasant one.

Thanks to the amazing help Tammy i was able to trade in my car which i had financed there several years back. Im so happy thanks

I had been looking to trade cars for several months. The salesman at Eastern Shore Hyundai kept my information and called me when they had something come in that he thought I would like. They were easy to work with, explained everything to my satisfaction. When I am ready to buy again, I will go here first.

Had the best possible car buying experience and ended up with something I liked way more than what i went there for! Woody was a tremendous help and answered all my questions before I could ask them! 10/10 will absolutely be back in the future and refer all my friends!

Always great customer service, employees friendly and professional. Service appt was prompt and service was performed quickly. Have been a customer for approx 8 yrs. Always good experience!

Woody was kind and knowledgeable. We looked at and drove several cars before we found the perfect fit in a Santa Fe SE. We love the vehicle and really had a painless experience purchasing. We look forward to coming back for our maintenance, services, and washes.

I truly enjoyed working with Mr. Seaborn. He was very friendly and knowledgeable about everything I asked about. He was patient with me and calmed my nerves down. Made my experience with Eastern Shore Hyundai a memorable one that I would come back each time and refer friends and family as well. The customer service was excellent.

Eric is an excellent service advisor who is professional and courteous. He explains every detail of the diagnosis of your vehicle. Eastern Shore is the go to dealership for your vehicle.

Nice, friendly & knowledgeable staff. In & out of service in a very reasonable time.

I purchased my first new vehicle this week. I was very nervous going in but Justin was so polite and personable that he made feel so at ease with this major milestone of my life. I definitely recommend stopping by and seeing the Eastern Shore Hyundai team the next time youre in the market for a vehicle.

Denis and Lucas were fantastic! I had been talking to Denis and left and came back and he was with another customer so he asked Lucas to help and they got me all taken care of with a 2022 Santa Cruz! They both continued to talk and check on me during the entire process! Would def recommend both of these guys!

Joey is one of the best people I have encountered. Sales aside, he is personable, knowledgeable and ensures you have the best experience. Highly recommend.

This is the third car I have bought from Eastern shore. The service and attention paid to our family has ben phenomenal!! Woody has been a outstanding salesman every step of the way. he listens to every question even the stupid ones. He feels more like a concerned friend than a salesman.It is hard for me to go to any other dealership in the area. Ask for Woody!

Great customer service and would definitely recommend going there versus any other hyundai dealership all of the service advisors are pleasant and very helpful with anything and everything you need.

I bought a car here back in April. I had bought many cars before in the private market but this was my first from a dealership. I had looked around and decided to check out some offers in AL. I was connected with Seab Campbell through Truecar and my experience couldnt have been better! He was flexible with my availability, very professional and an overall great person to talk to. I would highly recommend to head their way if youre looking to pick up a car.

Super friendly Staff! Leah was quick to respond to my online inquiry, text back and forth to answer questions, and even had a vehicle waiting on me when I arrived that fit my specifications. When that one didn’t work she spent as much time as it took patiently looking through the lot with me for the perfect car. The sales team is spectacular! The amenities are fantastic! The only negative thing I could say is that waiting to go to finance takes a long time.

Our salesman, Seaborn Campbell, went above and beyond in helping me and my wife buy our 2021 Hyundai Tucson. He was very helpful and patient in helping us clear up last minute issues with our lender. I recommend asking for him if you are thinking of buying at Eastern Shore Hyundai.I had not intended to buy that day, but they made me an offer I could not refuse. I am satisfied I got a fair and honest deal.

Tim was an amazing help. Super welcoming environment from the front desk and they really advocate for you to get the best deals!

My experience with (Momma Sue) Miskovski and Jonathan Cutler were great. They understood my concerns and after several months of not getting anywhere with the management team, they both stepped up and took action. They are both to be applauded for providing the customer service that they displayed. If not for their attention to my vehicle needs, I would not shop/buy there again.

I purchased a brand new 2022 Tuscon this past Saturday. This has been the best vehicle buying experience in all my years of purchasing vehicles. Seaborn was a very good listener as to my needs in a vehicle. He has excellent customer service skills. I am super happy with the car buying experience and the vehicle of my choice.

I was very pleased. THey did an oil change and warranty work, took an hour at the most. JUst wish i had bought the car from them.

They done an exceptional job with my car. The Auto Butler makes the car really shine.. Kudos to all the Maintenance Staff.

I had a really great experience with Eastern shore Hyundai and my sales person Derrick was amazing thank you all

Easy to work with. Had everything ready spent an Hour and was out with my new truck.

This was one of the most pleasant car buying experiences we have ever had.Every staff member we encountered was friendly and courteous.Highly recommend!

Our sales person denis was very truthful and straight forward! And most of all not a typical pushy sales person. Was greatly appreciated!!!!! The only thing I can say negatively is we spent 7 hours buying two Sonatas !!!! Patience was running pretty thin, but we walked in expecting the typical song and dance you get with car dealerships. Overall a very good experience and I would see Denis for a low pressure sales person who has your best interest in mind as well as the rest of team we had delt with. Thanks

Came in for an oil Change, everyone was friendly and very professional. Very pleased

Five Stars to Woodrow Watson, Lucas Anaya and Jim in parts dept. People were very helpful and courteous through out the dealership during recent purchase of Santa Fe..

Everyone is so friendly and helpful. I would recommend Eastern Shore Hyundai.

Eastern Shore Hyundai was a peaceful experience. I wasn’t pressured and they were very patient. Craig is the best salesman hands down. He walked two lots to help me find a car, and he suffered through multiple test drives just to make sure I left with the car of my dreams. I would only go back for Craig and if you’re looking for a great experience Craig is the salesman for you.

Excellent dealership to work with - very straightforward and helpful, especially with keeping us updated on delivery of our vehicle during inventory issues that have been happening at dealers all around the area. Would definitely recommend Lucas and Eastern Shore Hyundai to anyone looking!

Found the car we wanted. They made it easy for us to bring it home.Oct 14 2021Took the Kona in for 6 mo check. Scheduling on line was easy. After arriving it was a quick in and out after an oil change and filter. And they told me how to program my door locks and then did it for me. Very efficient service department

Hyundai Eastern Shore always makes sure you are 100% satisfied! The purchasing and servicing experiences have always been great.

My overall experience started with an info call on Thursday night to Leah Mizelle & ended with me driving away in my dream car Saturday afternoon! The whole experience with every person encounter from beginning to end was Awesome & I will certainly refer Everyone I hear looking to purchase to Eastern Shore Hynundai with Leah & her team❣

Seaborn Campbell was most excellent. Very accommodating and sincere. My best car-buying experience, ever!

I have bought four cars from Eastern Shore Hyundai - from the same salesperson! Everyone there is helpful and the service department is the best!

They were polite and I didnt have to wait long. I was updated on what was done. Great service.

I bought my first car here and the experience I had was incredible! They are all very friendly. Woody is the one who helped me the most, he is awesome!

I purchased my vehicle at ESH and have always been satisfied with the service and staff.Please guys keep up the great works you do.To all of the staff please check out our channel on YouTube.Cooking with E and VWe love you guys. And thank you to Johnathan and his maintenance staff. And special thanks to Darrick for putting me my G90. The first one to leave that lot.

Very friendly staff great service and my wait time wasn’t long at all .

Appointment process was easy and all my repairs were done as scheduled. I had to have an AC compressor replaced and the quote was fair and the work performed was excellent.

We had a great time the staff were very helpful, knowledgeable, and kind. Been to other dealerships this was definitely the best experience.

I had an amazing experience! Marc was so nice and helped me find the perfect car. When it’s time to get a new car I’ll definitely be going back!

This was my 2nd purchase here and 2nd time dealing with Denis. Hes very professional and answers all my questions. Its nice knowing a place you can trust to buy a vehicle.

We had an exceptional car buying experience at Eastern Shore Hyundai. It was the best care buying experience we have ever had. Our sales associate Anthony was outstanding. We highly recommend this dealership for your next car. We didn’t feel pressured in any way and he was very knowledgeable about the vehicle we were looking at and purchased. If you’re looking to buy a vehicle this is definitely the place and be sure to ask for Anthony!

I had the absolute best experience here then any other car lot EVER!! I felt like a valuable customer from the time to doors opened. Everyone was very polite and helpful. My salesman Marc B is very knowledgeable and patient and took exceptional care of me. He really took the time out and made sure we explored all options before I made my final decision. The finance team kick butt working out a great deal. Now im a proud owner of a 2021 Hyundai Sonata SEL. I couldnt be more satisfied with my purchase and highly recommend Eastern Shore Hyundai! ASK FOR Marc hell take good care of!

I had an absolutely wonderful experience here. I stopped for an oil change while visiting family and was extremely pleased by their service and customer service. I wish it was close to my house because Id rather go here than the one close to where I live.

I originally gave this store a bad review. Upon further investigation I found that the dealership had been hit hard by COVID. Many of the employees were sick or in quarantine. The remaining employees were doing many tasks. Since finding out all of the facts I must apologize to the dealership for my impatience as I accept theirs for the miscommunication. They have made things right with me and I am grateful for that. All of it was an unfortunate convergence of circumstances. I would recommend this store. I would also ask everyone to get vaccinated. Go to Publix. They have the J&J one and done. I did.

Service at Eastern Shore Hyundai is top notch! I recently had an issue with my Sonata having more than one cause. They diligently diagnosed the problems, went above and beyond to resolve everything and provided me with a courtesy vehicle while the work was being completed. A special thank you to Michelle, the Parts Manager and Jonathan.Ive been a satisfied customer for 10 years and would never go anywhere else!

I had an appointment, and they were ready for me. Promptly took the car back, and when it was done (less than 2 hrs), the technician himself came to explain the problem and what they did to resolve it. This is why I go here for any work.

Friendly. Fast. Nice vehicles. Big selection. Clean showroom.

Overall a good experience. I am not in favor of dealers charging more than MSRP given the amount of profits included in MSRP. I sold myself on this vehicle and, although the salesman was good and communicated well, there was little effort that ESH had to provide.

The dealership is very clean, warm and inviting. The entire service team is awesome. They really made me feel welcomed and valuable.Its obvious and very clear that Cindy and the rest of the team are well trained. I truly appreciate the entire staff for braving the pandemic to continually provide customer service and support to their customers.Thanks again for a wonderful experience!Robert Johnson

Always professional and courteous! Great place!

If I could give this dealership 0 stars I absolutely would. Very unprofessional and messed up all of our paperwork. We have been trying to get in touch with the finance person and he has not returned a single one of our calls. The most unprofessional dealership I have ever experienced.

This was a no pressure experience and everyone was willing to serve us with smiles and cooperation. Very nice experience.

I would recommend Eastern Shore Hyundai very highly, the Sales associate was above and beyond what I expected and had great knowledge on the vehicle I was purchasing. Over all I give a 5 🌟

Had a very pleasant and efficient experience selling my car last weekend. Seab was extremely helpful and made the process very easy!

Buyer Beware!This is the most unprofessional dealership Ive ever dealt with! I wish I had read the poor reviews and saved myself a serious headache!I live in Pensacola and had found a car at Eastern Shore Hyundai online, I called about it and was very clear to my piss poor salesman that if the car had any defects, please just save me the time and aggravation and Ill just continue my search, no worries at all. I guess that was asking to much because when I arrived to test drive the car I immediately noticed a rock chip in the window! When I said something my sales guy said I didnt see it LOL! Give me a break, he saw it just like I did however, he said they would have it fixed which was put in writing and the sale moved forward.Once I left the dealership the communication from them stopped immediately. I waited patiently for a week for someone to contact me about the repair of my windshield and that day never came, so of course I had to reach out multiple times during my busy days before finally getting a repair company to come out and have a look. When the glass tech looked at the windshield he immediately told me that the windshield couldnt be fixed and would have to be replaced, he reported his findings back to Eastern Shore Hyundai who said they would send a second company out to have a look and when that was finally scheduled the second company agreed that the window couldnt be fixed and would need replaced. After texting my sales guy back about what the next step was, he told me its my understanding that we are not going to replace your window! All I could think at this point was are you kidding me?? Youre just going to leave my with a cracked windshield over $500! SMH! SHAME ON YOU EASTERN SHORE HYUNDAI!!I guess whats the most bothersome is the fact that while I was waiting for the finance department to finish my sale, I had about a 45 min conversation with the sales manager on companies that do business the right way, and the way my issue was handled was certainly NOT the right way. Its just hard to believe that Eastern Shore Hyundai would loose a great customer over $500! Thats all this would have cost them and now they have another one star Google review and I have nothing but bad stories to tell to all of my family and friends and why NOT to buy from this terrible dealership!Ive taken the time out of my busy day to write this review in hopes that if I can stop just one person from falling prey to Eastern Shore Hyundai and there lying ways then it was all worth it. If youre in fact reading this and thinking about buying from Eastern Shore Hyundai please heed my warning and BUYER BEWARE!!

Marc was AMAZING! He found me the best deal and took the absolute best care of me! If you’re looking to purchase a vehicle, this is THE PLACE! Ask for Marc!

The Sales and Financing Team were AMAZING! I would recommend Eastern Shore to any of my friends or family looking to purchase a new/used vehicle.

This location has the most beautiful waiting room I’ve ever seen for a car dealership. They are very accommodating and very helpful and very courteous. They truly have southern hospitality here at this location. The Decor is beautiful and very comforting.

Eastern Shore Hyundai provided us with the very best experience we have ever had with a car dealship during our 59 years of car buying.When you walk through the door you are greeted by Wayne who gives you a very warm welcome to thethe dealership and makes sure you are made comfortable while waiting for your sales contact. Wayne always wishes you a fond farewell when leaving the dealership.We were truly blessed by having Travis as our sales representative. Travis was very knowledgable aboutthe Hyundai Santa Fe we were interested in, as well as very patient with us while we picked out the vehicle we liked. He went through every detail of the various functions of the instrument panel, ensuring we understood how everything functioned. Travis treated us like family. He truly is a fine young man and an excellent representative of the dealership.Our final encounter was with Rick, the Finance representative. Once again we were very fortunate having Rick assisting us. He was very thorough in explaining our financing, providing us with a great deal that would comfortably fit our budget. After dealing with Rick we went home happy in our new Hyundai Santa Fe.Thank you Wayne, Travis, and Rick for making our time at Eastern Shore Hyundai such a great experience! Barb and Bob

We had a good experience at Eastern Shore Hyundai. Service was great. Welcomed all our questions and willing to work with us.

I always have a great experience with the people who work in the service department. The only issues I have had is with road side assistance.

Delivery drivers can’t find locations and threaten to take your stuff back if they can’t find you.

I would definitely recommend Eastern Shore Hyundai if your looking to purchase a new vehicle! We were looking to upgrade our Sonata to a SUV with 3rd row seats because we have 3 kids. Travis was our sales guy and he found us the perfect SUV for our family! We really werent sure if we wanted to buy another Hyundai because we had so many issues with our 2012 Sonata, but after talking with Travis and researching many reviews on the Sante Fe Limited Ultimate, we went ahead and decided to purchase it! I love my new Sante Fe and my kids love it too! The entire process was smooth from start to finish! Thank you Eastern Shore Hyundai for everything!

Justin Stanton listened to my wants and needs and didnt disappoint! He wasnt pushy at all. The experience was great from start to finish.

This has to be one of the most pleasant experiences I have ever had in dealing with a car dealer. From the folks at the front door, to my sales rep Seab Campbell, his sales manager and the financial rep I could not have asked for a better experience and deal. You owe it to yourself to at least give these folks a look before you make a decision on a new vehicle.

Good review but not excellent.... because of mistakes in my paperwork when I purchased my car. First mistake : VIN number was wrong on the paperwork and my insurance company caught the mistake. The problem was corrected due to the fast and efficient action of my salesman, Travis, but should have never happened. I blame finance totally. That guy was too quick.Secondly, affidavit form with wrong dates on it that had to be corrected before car could be registered. I had to wait longer at the DMV than needed waiting on a correction through a fax.I blame the finance department for quickly rushing my paperwork. The guy was not attentive to details and couldnt wait to get me out of his office. I say SLOW DOWN..two mistakes too many.Karen Price

Saw a car online that I liked and wanted to see in person. When I got there they were all very nice and welcoming. I got to work with Seab Campbell. He was very helpful and knowledgeable. This was my first time buying a car on my own and he made the process very easy! I highly recommend working with him when buying your next car!

I normally dont write reviews,But I just had to take the time out and make it known that Eastern Shore Hyundai is the place to do business with if you are in need for a vehicle. Mr. Rick Ezell and staff really worked hard to make sure that I was able to find the vehicle I wanted and something that was in the price range I wanted it. Mr.Ezell and staff are friendly and kind people who value customer service. Thank you again to the Hyundai staff @ Eastern Shore Hyundai!

Great place to buy cars and awsome service department

Darrick is one of the best, I highly recommend anyone looking for a car see him. Within minutes of sitting down and telling him what I was looking for, he had three picked out and a short time later we were finishing up in finance. Great experience all around.

Awesome service. Courteous greeting and send off. I was very impressed. They will surely get my business in the future. I had recall work done.

The dealership is great. The cars are very good. I have a big problem with the poor quality of the backup camera in my NEW 2021 Tucson. Dealership submitted a repair/replacement order to next level and it was refused. Calling customer service at the next level put me off until they could review the problem last December. No response from anyone. No recalls, etc. so I am assuming this is just a poor backup camera and I will have to deal with it. I personally feel this is a safety concern especially at dusk and at night. Before you buy a 2021 Tucson you might want to check/compare the backup camera with another model.

Cindy helped me thru the process of getting my ac fixed she was a amazing and so kind we need more people in the world like her that is so patient

Our salesman, Travis, took care of our every need as well as the friendliest receptionist, Cat! Every person we came into contact with at this location was super friendly! Travis made the entire process super easy and quick! This is our second purchase from this location and will definitely return for a third!

Called for a service appointment for three warning lights that came on. The lady that made my appointment was not friendly, in fact she was rude telling me “it’s only sensors” when i asked about continuing to drive until appointment date (two weeks) with warning lights on.

Been waiting on a motor swap for 4 months now. My service advisor Michelle seems to be the only one that understands that you are costing people massive amounts of money, then we have to turn around and pay t for working slowly on a vehicle...I understand things take time but we are talking 4 months..this entire fiasco has turned me from Hyundai in general..extremely disappointed...

They have always done a good job and they answer any questions I might have.