If you need any cellular service, products or just help, please see Alisha Olney, at the Daphne Verizon store! She is not only extremely knowledgeable in all areas, but she is simply wonderful to work with. I am hearing impaired and she went above and beyond to make sure I had everything I needed, as well as, setting up my new phone to sync with my hearing aid. She is definitely the BEST!!!!

Love these guys. They make you feel right at home as soon as you walk in the door. They are dedicated, courteous, attemtive, patient, super sweet and very friendly. When it comes to paying attention to every detail even to the very last cent these guys are on it. Anything you need these guys will make it happen

I have had experiences with two other Verizon stores in the area and none of them hold a candle to the professionalism and the level of excellent customer service that this store offers. So far I have dealt with three individual sales representatives and all three of them Have shown me The best demonstration of what a sales representative should be that I have ever seen. Due to the bad experiences I’ve had with other stores this is the only Verizon store I will be going to from now on. Whoever is training the sales associates deserves a award from Verizon.

Five Star Rating for Joey Clark!!!!!!!! He was very kind, patient, and knowledgeable. He assisted myself, my husband, and my daughter with new phones and service. We all walked out the store set-up, happy, and satisfied!! Awesome customer service!!!! Ask for Joey Clark if you are switching your cellular carrier to Verizon.

We had a good experience at this location and had the good fortune to have Shana as our representative. We had quality and speedy service. She was attentive to our unique situation, answered our many questions and followed up with us a couple days later. Thank you!

Great experience! I always expect to spend half my time waiting around or being sold something I don’t need The sales guy, Eric was very nice and professional Most of all he solved my issue, getting my phone updated in a hurry He made a few suggestions but not over the top about upgrading in the future Not a big pushy sales pitch, It was refreshing, in and out Good location and easy parking

Shana and her team did an excellent job in helping our company switch from AT&T to Verizon. She is really a hands on rep that makes us feel like we are her only account. Thank you

Joey Clark made my experience as smooth as possible he switched me from att and never been out the store as quick as I did. Im a busy man but glad I took the time to visit the store.

A very professional atmosphere. Shana is so knowledgeable as well as patient. I highly recommend Verizon in this particular location!!

I just moved here in June and Shana was very helpful with helping me get my military discount and getting a new phone. Best service i’ve ever experienced!!!

BEST IN CLASS service and customer support. We have worked with Shana for years and she never disappoints!

I just left the Verizon store in DaphneJoey was extremely helpful and politeI will continue to do all of my business hereHe was sooooooo goodI am so thankful!!!!

Stephan was an incredible salesman and provided excellent customer care from start to finish. Im very happy with my purchase and look forward to working with Stephan in the future.

Ricky James went above and beyond to help my husband and I today. We came in making a phone claim and he spent 2+ hours walking us through the process (it took so long because I couldn’t remember a lot of my info) he repeatedly reassured me he didn’t mind and made the process easy. This was the best experience we have ever had at Verizon and will be going to him for all our future needs.

By far the best Verizon retailer in the area. Melissa is great, but sadly only works at this store on Tuesdays. Would highly recommend you come here vs the corporate store in Malbis.

I got a new iPhone from this store in August. I traded in my older model, perfect condition iPhone for a discount off my monthly bill and THEY LOST IT. They guy says he remembers me giving him my phone, but either didn’t turn it in or didn’t record that I turned it in. I appreciate him being honest, however NOTHING has been done to fix this. We’ve called and gone in to the store multiple times and I still haven’t received a check or a discount off my monthly bill for the phone I turned in.

Awesome service! JP was a pleasure to work with, I highly recommend Verizon and JP personally. He was patient, and willing to go the extra mile for me. Between helping me with transferring all my info, and installing my new screen... I happily walked out with my new IPhone 11 Pro Max! 5 star service!

Great service! Stephen really hooked me up.

My experience with Michael and the Daphne Branch hwy98 south ROCKS!! Keep up the good work!!

Shana was very helpful thank you

Eric was most helpful! Excellent customer service!!!

I had a lot of questions about my bill and Kip answered everything completely. I really appreciated his patience and his efforts to reduce my bill by combining some of the services. He followed up with me within about 15 minutes by calling me back to answer one question in even greater detail. He is great!

JP was so helpful! He really took his time to make sure all of my questions were answered. He is a nice guy and very knowledgeable about his sales. I recommend him if you need any help!

The staff promptly acknowledges you when you arrive and determines any issues or interests you may have. After that its a QUICK VISIT, best inventory, best salespeople, best EVERYTHING 5 Stars THIS IS THE STORE YOU WANT TO VISIT. We drive 45 minutes to this location just to avoid the store in Foley as we would rather spend 45 minutes driving than 45 minutes being insulted and ignored

THE BEST customer service, 5 ⭐️ status!

Good staff

The staff here is great. They are always ready to help find the right solutions.

Great service. They are very attentive and follow up to make sure everything is ok. Highly recommend!

Consistently outstanding service from this location. Highly recommend.

Very disappointed with the young lady that started to help us. We are a little older 50 but not dumb by any means. We went in to get an upgrade and she asked for the account pin number, I didnt know the number Ive had this account for 16yrs and always paid online using a password. She told me that if I didnt have the pin number for her there was NOTHING she could do for me. Ive upgraded in the past and havent had any issues, staff always helpful but this young lady was very rude with the persona that she was above everyone else. We ended up going to the Fairhope store, Steve took care of us he was very professional and friendly, we walked out with 2 Galaxy S10s, we were in/out 30min. I recommend everyone else do the same.

I used this Verizon store in November when I was interested in upgrading our phones because of the many positive reviews. And, initially I would have given them a positive review. BUT, now I can not. In the upgrade process, I was enthusiastically sold LG G7 thinq phones. We were upgrading from iPhone SE phones (all 4 of our phones). Rick seemed very knowledgable about the different phones and features and options. However, we have had nothing but trouble with our phones and it is getting worse. I have spent weeks and many hours on the phone with Verizon Tech support with no resolution, but finally to learn tonight that due to the Verizon cell towers in our area all being 3G, the newer phone technology does not always work well with these towers (tower are suited to 3G flip phone technology according to Verizon tech support). And apparently we were not having trouble with our iPhone SE phones because Apple phones are smarter than Android phones and can compensate for the technology gap. I am now stuck with 4 phones that cost $760 EACH and paying for monthly cell service when the combination will NEVER be functional together! Verizon tech support can not help. Verizon customer service is being no help. I have 3 NEW teenage drivers WITHOUT reliable cell service - NOT a safe situation!As the original point of sale - you should know your area, know what towers are here, know what works best with our towers, DONT sell me a phone that ISNT going to work here!!!

Excellent service.

Mr.Rick and crew, thank you for all your help with the upgrade and add a line. We love our new phones and enjoyed the fact that you really know the product and your business. I will recommend this location and staff to everyone I know. We now have The Ferrari of phones.

Very helpful!!! Wayne was extremely helpful. I was in a rush ( on my lunch break) and he got me a new phone, all set up and out of there! I will always go to this location if I ever need anything! Wonderful service!!!

Rick Barnett was extremely helpful and kind setting up my moms new phone. Highly recommended!

Im in town for a few weeks for work and was super impressed with Daphnes professionalism and eagerness to help. Great looking store with great deals!

Most employees Ive had to wait on me have no knowledge of anything Verizon has to offer except cell phones

Stephan was excellent in the way he treated me!!!

I walked in the store in a panic because of something I had done to my phone.......EXCELLENT customer service from Daphne & Kip!!! They are super friendly and went above and beyond to help me!!! Grateful!

First rate professionals at this Verizon store - Kip, Shana, David, Ricky, etc. Best Verizon store Ive ever been to. Can highly recommend this store.

Great service attentive staff.Helped with various problems and I was satisfied and pleased with serviceHighly recommend for any Virozon help.

Good place to go friendly people knowledgeable. On the other side of the coin the corporate store for Verizon in Spanish Fort is horrible I would rate it a minus one. So with that being said go to the one in Daphne

Ricky James was exceedingly helpful and went above and beyond to help my wife and I.

Shana was pretty ad awesome! She went otbof her way to make sure I was completely satisfied!

Grant was awesome, and got me upgraded in no time! Super clean store 👌🏼

The one in Fairhope is absolutely no help and they give it wrong every time the one in Daphne aces up perfect

So happy to have this new Verizon store in my area. Its very nice, clean, contemporary and the staff was very friendly, helpful and professional!

Marco was great and answered all our questions, and took his time to explain everything. Great experience!!

Love this place they helped me get the heck away from att and Hunter is the man he is the most awesome have nothing negative to say these folks are SUPER AWESOMESAUCE

So excited to have a friendly Verizon store right here in town! So professional, knowledgeable staff, clean store.

Great staff. Should be proud. Helped me a lot.

Nice, friendly and professional. A+

I was very impressed with their people - they took all the time I needed

Got my phone nice services

The gentleman at Verizon was very knowledgeable and friendly

Great service and very friendly

Great service by friendly people.

Was to get a replacement screen saver but got charged full price instead.

Justin was remarkable and a true help....

Great service

Unless your spending money Verizon sucks

Best service ever!!!

Slow and expensive