Nick was very personable, kind, and has excellent customer service skills! Good listener regarding all my mattress health related specifications. Showed me the perfect mattress for me right out of the gate. And offered me a price match for other items that I had found online! He also found the perfect mattress for my older son and gave him a great discount since we were buying two. Will recommend to friends and family! I purchased for my younger son in Madison, Wisconsin a year and a half ago and had the same fantastic Mattress Firm experience. They are by far the best place to buy a mattress!Thanks so much Nick! You and Mattress Firm rock!
This is the second time we have purchased from mattress firm. The salesman was very nice and knowledgeable and helped us work out our situation. The delivery was on time and the merchandise arrived in good shape. We would definitely recommend the store as they have been a pleasure to deal with.
The man helping me was really really good. He was extremely knowledgeable and informative. I believe his name was Nick
Working with Lou at the Daytona Beach store was amazing! This is the second time I have dealt with her purchasing a mattress. First time was in actual store and this time was all done by e-mail with online secure payment. Could not be happier. Lou made everything flow so smoothly!
I found the employees at mattress firm, (both locations) were friendly and helpful but not too pushy! Best prices also!!
LOU SIMS! I love my new mattress and everything you did to help me find the right mattress for me.If you have the pleasure to meet Lou at the Cornerstone Blvd location in Daytona beach rest assured you are in good hands🙏
Great product. Delivery was exactly on time and I was totally impressed with the two delivery guys. It could not have gotten any easier . Thank you Matress Firm!
Lou wS courteous understing. Professional, and innovative humorous
Great experience. Nick is very knowledgeable and patient. I felt absolutely no pressure to buy. He made suggestions based on my requirements and let me browse in peace but was also very available for questions.I spent a lot of time trying different mattresses and was left alone to evaluate each one. Nick also moved my potential mattress to an adjustable base - TWICE - without hesitation.He worked with me on financing and prices, which really sealed the deal.If you are in the Daytona Beach area, DEFINITELY check out Nick @ Mattress Firm at Tomoka Town Center.
I had a wonderful experience. Hamza was very professional and sweet. He told us all about the different mattresses and gave us a great deal.
Hamza was great. He made it simple and quick. It was delivered the next day. The two delivery men were awesome and on time! Great experience!!!
It was the last place I ever thought I would ever by a mattress from, and the first place I will recommend from now on... Nick was awesome, great guy overall and a great salesman...The company had a great deal, a free adjustable base, which made this deal even sweeter... I never thought of actually even getting one because of the price point.Ask for Nick... And if you catch him before his long weekend, you might catch him in a festive generous mood... 😉5 Star!!!!!
Best mattress buying experience I’ve ever had. Thanks Lou. You made it fun👍
What a refreshing experience at the Palm Coast Mattress Firm! I was shopping for 2 beds at the highest quality and for a certain price point. The salesmen were extremely knowledgeable and straightforward. I appreciated their efforts to make the sale and get the beds delivered at the right time. It was actually fun!
Wonderful experience at the Daytona Beach store. Lou was very patient with us even though we kept changing our mind!! Will definitely shop here again.
The staff was amazing at not just helping us find the perfect bed and mattress to fit our needs but also in finding the best pricing.
Nick was fantastic. Helped me find the perfect mattress for my needs. I highly recommend seeking Nick out as he travels to many of the other locations in the area as well. Thanks again Nick be back when house is done.
I have been in several Mattress Firm locations. This was the first one that I felt comfortable with purchasing a mattress at. Hamza was awesome and funny too. He helped me pick a bed that was suited for me and not what I thought I needed.I went outside my budget a little bit, but I think it will be worth it!
Lou Sims helped me choose a mattress for my mom. She is extremely patient, positive, and helpful. We went over so many prices and she helped me understand the difference between the mattresses. They have great mattresses and are doing great deals for this Black Friday week. I am glad to have her in this store. Thank you so much Lou!
We had the best experience TWICE at Mattress Frim. Hamza went above and beyong to explain everything and gave us a great price!!! This will be the ONLY store we use for all our bedding needs! Great service, great people!
Lou is the best representative Ive dealt with for mattress products. She was super knowledgeable about the science and construction of the mattresses and the zero gravity platforms. I was impressed in how passionate she was!
Lou Sims was wonderful and great to work with! Would definitely come back to see her again for any future purchases.
Rick was our salesman, and although he was new, he had been trained well. He went through all the steps of questions to see what would be the best fit for us with our new mattress. Even though it was for a rental unit we own, he still wanted to get the right fit for a good nights rest for whoever was renting. Therefore we (as owners) wouldn’t get complaints! How great is that? In the meantime we were getting pointers on what we needed when it comes time to buy a new mattress for us. We bought a great mattress with the sales they were having today. (King for the price of a queen). Awesome! We will be back! Thanks Rick, it was a great experience.Faye
Great experience! Took the time to pick out exactly what I was looking for. Will definitely be back for future mattresses!
Lou Sims had us when we first walked in the door. Her outgoing personality matched with her knowledge and professionalism by far exceeded every expectation we had upon enteringAfter reviewing mattresses on the internet, her store was the 1st we visited and did not feel it necessary to look anywhere else.She is a true asset to your company.Thank you, Alan & Ann
Hamza Q had amazing customer service and was able to suggest the perfect bed. He was full of knowledge and so patient when it came to my decision making.
The salesperson was very easy to work with. He wasn’t pushy abs showed me all options. A great experience.
My sales associate Candace was excellent. Despite the fact there were multiple people in the store within 30 seconds of me entering she purposefully made her way over to greet me. And for starters I was rather impressed with how well she managed being equitable with her time with many customers in the store. She made everyone feel like they were the center of attention. And I am particularly satisfied with my mattress purchase. I got a king size bed for a queen size price and it came with a motorized base as a free add on. And free delivery to my house. Everything
Lou was great. Very helpful and understanding during a stressful time.... I am downsizing my Dad’s living quarters and need a good bed fast. Lou listened and helped me make the best decision. Thanks Lou!!
Lou was fantastic and super helpful in finding the perfect mattress for me!
Lou was phenomenal to work with! She took her time and offered her honest guidance to help us select the perfect mattress/base combo! She’s a superstar!
Our sales rep, Lou, was amazing and very knowledgeable. Purchase, delivery and setup was super smooth and quick.
Great experience, ask for Mr. Hamza Q. “sales associate”, he is very knowledgeable and genuinely helpful, really guides the customer to make an inform decision. Thank you
Lou was Great she got us such a great deal and made the experience pleasant! We will definitely be returning for our next mattress at this location! Thanks lou :)
Lou was alone and busy today but was worth the wait! Excellent service with a great attitude, makes it easy to spend money 😀
This is a very nice store. Appalled at the going prices for beds, I came here to see what was available and Lou Sims, the manager, was able to save me over $1200 on a bed, including a 10-year warranty on the adjustable frame. Im really looking forward to most comfortable sleeping!
Just purchased a new mattress for our guest room at Mattress Firm in Daytona Beach, Fl.Lou Sims was very informative and helpful. She discussed different mattresses and styles for our needs! I highly recommend Mattress Firm in Daytona Beach, you will not be disappointed!
Steven went above and beyond our expectations. My boyfriend and I had been sleeping on a 10yr old memory foam mattress and were long overdue for a brand new bedset. Using them in the past with other retailers we decided to apply for financing with Progressive Leasing so we had a solid idea of budget range. We walked into Mattress Firm with full intentions of purchasing and Steven made sure to ask where we experienced pain, if we were back or side sleepers, had preference in firmness and what ultimately we were looking for in a new mattress. We mustve laid on at least a half dozen mattresses and by the time it came to choosing our new setup decided that the adjustable frame and cooling elements were the 2 most important features. We fell in love with the BeautyRest pressure smart pillow top mattress with the 300 adjustable base model. As much as we enjoyed the instant cooling of the tempur pedic models they were a bit more than we wanted to spend so Steven showed us how we could maximize the coolness in our new beauty rest with the tencel mattress cover and the pure care hybrid pillows- those pillows are worth every penny! We have slept on our new bed now for 3 nights and couldnt be happier. Even though we went in with all intention to buy, we never once felt pressured or rushed to make a decision. We spent close to 3 hours with Steven and by the time we left we felt like we had been visiting a longtime friend. We highly recommend Steven to help you find your next good nights sleep!
It was such a wonderful customer service experience. Lou was very thorough and patient and helped my family and I with a mattress that met our needs and budget. Thank you!
They show you one thing in the store and give you another.I went in here and bought a bed this past Friday to be delivered today (Sunday). The lady showed me a bed that the legs and head both moved up. Talked for over an hour about how great it will be for my back and all that sales talk. She failed to mention that the base they were giving me wasnt the base she was showing me that moved both head and feet up. The one I received wasnt what she showed me in the store. I called and they gave me the you still got a good deal and that the base she showed me was 500 dollars more than the one they gave me. So they expected me to give them 500 dollars for what they showed me in the store instead.
Great prices. Helpful and friendly worker. I was in and out quickly. Love my purchase!!
I had a great experience at this store! Thank you so much for all your help! I bought a wonderful mattress for a great price.
I don’t remember her name but the lady with the glasses she work on December 10 but was amazing she help me and my girlfriend fine the perfect bed for us.she was very friendly and helpful and a wonderful salesman or salesgirl
Process was very easy and Austin was not pushy at all (like most salesman) lol Took about an hour from the time I walked in the door to the time I left. We tried out a few different beds and once we found the one we liked Austin got the paperwork going. It was quick and smooth. Can’t wait to get my new bed next week!!
Lou was super helpful and knowledgeable and did her best to give us an awesome deal. Thank you Lou!
Lou was amazing and had a great sense of humor. She knows her stuff.
Lou was excellentShe listened to what I wanted and needed and came thru with it!Very nice individual and I definitely would refer anyone to her and Mattress Firm for their bedding needsThanks Lou
Lou was a fantastic, helpful sales person. Excellent service. Would highly recommend.
Lou Sims was the best saleswoman we encountered in our search for a suitable mattress. She was knowledgeable, enthusiastic and thorough . We would recommend purchasing your mattress at mattress firm from our friend Lou !
We were looking for a good mattress and we pretty much bump to this place and we met NickGreat guy, super positive, friendly, professional wow he gave us a super deal I definitely recommend this place
Amazing customer service. Sales was very patient an very helpful with our decision.
I can’t say enough nice things about Ryan!!! He wasn’t only knowledgeable and understanding about our situation, he truly cared!!!! He’s not the salesmen that only wants to make a sale for commission.. Ryan is here to make sure you sleep well at night which means a lot. Thank you so much for your help today Ryan! We’ll forever be customers because of you!
I worked with two super sales associates, Roger and Steve.Bed purchases arent quite what they used to be, the tech and range of choices can be a bit of an overload, yet both of these employees went out of their way, exhibiting patience and expert knowledge of their product. We actually ended up spending more than planned so Id say these two are good at what they do and should be recognized for such great customer service.
Lou was great to work with! Definitely will recommend her and Mattress Fitm.
Lou was most helpful. She asked me a few questions and then showed me a perfect bed for me.
My family and I went into this store on Saturday afternoon looking for a bed. We were met with smiling faces and courteous people. They did not push anything on us. They let us patiently walk around and try anything that we were interested in trying. It felt as if I was catching up with an old friend! Such lovely people and a lovely experience. It’s great sleeping in our new bed.
The lady was very nice !!!
Roger was great, he answered all our questions quickly and was very precise. Personable!
Lou was super helpful in finding the best mattress for me and also gave me the best deal!!
Lou and Nick made my purchase very easy. Thank you.
Great experience!! Lou was so helpful and kind, thank you!!
If you’re going to go to a Mattress Firm location. Go to the NEW Location at Tomoka Town Center across from the Tanger Outlets and look for Roger or Tiffany. They took great care of my wife & I on a New King Size mattress & adjustable base. They didn’t just take care of me the day of the sale, but even followed up with me personally the following day. So... like I suggest... ASK for Roger or Tiffany!
Friendly and helpful staff, no pressure. We could not decide between two mattresses. Prices were so much better than other stores that we got both, one for our guest room!
Had very good experience..He was was very helpful and we are happy..
Sales Associate Stephen provided great service, courteous, knowledgeable. Will definitely reccomend to anyone.
I went into this store not intending to actually purchase a mattress but to look. We had the pleasure of dealing with Thomas Burchett and he gave us so much info on the different types of mattresses. We actually ended up purchasing an amazing mattress along with a new pillow! We are so excited to have it delivered. Thanks for making this process painless for us, Thomas!
I rarely leave reviews but just had to because of our great experience with Tommy. My family ended up purchasing several beds from him because of the great recommendations he had. Very clean store, would buy there again!
What a beautiful new store this is. Was a little hard to find the place but worth it. Tommy the manager couldn’t of been nicer making my wife and I fell comfortably and knowing what we needed. Thanks again Tommy look forward to buying more in the future.
Quick easy deal! Nick was excellent!
Awesome service! Thanks Nick!
Excellent customer service above and beyond thank you Steve
I usually dread going to an actual mattress store to have someone follow me around while trying to find the right one, but Abigail was very helpful and made our search quick, easy, and painless. Much recommended store and staff. Thank you!
This is an amazing location to buy a bed! There’s so many great options and the expertise of the manager helping was phenomenal! 10/10 would go again!!!
Nick was Very helpful.
Very ouick to the point of what I needed
Tommy the store manager was awesome in helping me find a bed in my budget and I was able to get delivery the next day! Brand new store and super clean! Go ask for Tommy!
Roger was an amazing salesman, he was knowledgeable, helpful, and did a great job!
We just bought a mattress with Tommy, hes the manager. Great and knowledgeable guy, found some awesome deals for us and was very patient and polite with us, would recommend this store.
Weve now bought two mattress sets from Tommy. Hes a great guy, very down to earth and took the time to find exactly what we needed. Get over and see him.
Great experience and an easy transaction. Clean store and very knowledgeable, friendly staff. Will purchase again from this store.
Great experience! Tommy was very helpful.
Great service! Great mattresses! Ask for Tommy.
Great service!!
Great service