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CARSTAR Northeast Collision Depew
3480 Transit Rd, Depew, NY 14043, United States
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CARSTAR Northeast Collision Depew
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Sc
Review №1

Second time I’ve used Northeast Collision. Impeccable job on the body work! Jason, Lauren, and Brandy were so professional, I would recommend Northeast to anybody who needs work done. Excellent work at a fair price! A couple family members have used them as well.

Mi
Review №2

I love the Depew location. Pleasant, professional, and excellent work. They took care of all the insurance problems, and kept me up to date with the repairs. They quoted a time frame, and stuck to it.

St
Review №3

This is the second time I brought a vehicle here and they are very professional, timely, friendly, and do amazing work. The receptionist was very helpful in sorting out a situation for me and they are great with updating you on the progress of your vehicle. I highly recommend them to anyone!

Ma
Review №4

I am soo thrilled with how my car looks ! They made my car look brand new ! They did a fantastic job with my body work & painting! I am so happy & will definitely return for any future work that we need !

Jo
Review №5

As everyone knows things dont go always as planned when getting a car fixed but they were amazing how they handle it. I cant thank Brandy, Jim, and Loren on how professional they are all. Its nice that a place truly seems to care about the whole experience! Highly recommend!!

Jo
Review №6

Great service from these folks. Customer service was friendly and gave an explanation for all the work

Al
Review №7

I’ve had work done by these folks several times over past 10 years. Quick estimates, courteous and professional handling on all claims. Have recommended and sent several customers to them.

Da
Review №8

Extremely helpful, friendly and convenient with a rental car business across the street. The repairs were above and beyond what I was expecting after a minor fender bender. The staff kept me informed of the repairs every step of the way. I highly recommend this place!

Ri
Review №9

The customer service provided was amazing! They came to my house picked the car up and delivered it when it was completed. They went out of their way to help me. The quality of the repair was perfect. By far the customer service they provided can not be beat. Northeast collision will be the only collision shop I will ever use! Very happy customer!

Fr
Review №10

Awesome. Delivered on time. Quality work. They cleaned my car inside and out as a courtesy. Excellent customer service.

An
Review №11

Very good experience. Everyone encountered was couteous, understanding and very professional. Vehicle was completed as promised. With this experience as a first time customer, I wouldnt hesitate to reccomend or utilize their services in the future. Job well done! Thank you!!!!

Ma
Review №12

Professional staff. Answered all questions. Got the car back on the day promised. Went over all the work done on the car. Great job. Happy with the results.

Lu
Review №13

Excellent service. Timely, knowledgeable and courteous. Used them before and will use in future.

To
Review №14

Excellent service and my car looked amazing after. Had an accident and I wouldn’t even know

ma
Review №15

Amazing body shop friendly and professional will recommend to anyone needing body work

Ma
Review №16

Car was repaired quickly and interior was more clean than I left it . Replaced Taillight assembly and Hood Ornament. Excellent workmanship!!!Thanks Carstar !!!!

Ke
Review №17

I was very satisfied with their promptness of getting my vehicle done right on the target date. Was very Informative of the process. They sent emails on the progress of my vehicle. They gave me a rental from Enterprise while my car was being fixed. I would definitely recommend CarStar Northeast Collision in Depew to my family and friends for their collision or repair needs!

Sh
Review №18

They did a great job repairing my car. The car never has looked better.

Ti
Review №19

The entire staff at Carstar Northeast Collision made a less than pleasurable incident quite satisfying and pleasurable!!! Everyone was so friendly and professional and it was a pleasure doing business with them.

Mi
Review №20

Although the service took a little longer than expected, I am throughly pleased.

Ry
Review №21

Great customer service, stellar work, and they detailed my car before I picked it up too. Not sure if that’s normal at a body shop but it was a nice surprise!

Jo
Review №22

Tarvers Insurance recommended that I bring my vehicle here after an accident. These folks were very personable and did a fantastic job on my repair.

Er
Review №23

They are excellent place to get your collision work done. They kept me up to date on how the progress on my repair was coming along. They are top notch and I would recommend them to anyone

An
Review №24

Took 2 cars here in the same week ( rough week) they were extremely professional. I can only speak for 1 vehicle so far cause the other one is still there, car came out looking great and the inside looked brand new after they detailed it .

Jo
Review №25

Car was fixed better than brand new and they even completely detailed the inside. Great job!

Ro
Review №26

Did a great job and highly recommended their service. Very professional and honest.

Jo
Review №27

Service was professional, friendly, and expert. Truck came out beautiful. Hassle free service and excellent knowledgeable staff. Would highly recommend to anyone.

Je
Review №28

Carstar as an organization performed excellent collision repair on my Mazda3. I thank you for the cordial and professional attitude all of the people I dealt with displayed.

Ho
Review №29

My Acadia was hit in a parking lot with a plow! The driver and passenger side doors were a mess. As always the repair looks flawless and brand new! I’m never disappointed with these guys!! Highly recommend them!!

Ma
Review №30

After my accident I was glad Carstar was available. They treated me well at drop off; the car was beautiful like new when I picked up and they came and got it when I realized there was an alignment issue and brought it back in a couple of hours to my work when finished. Always professional.

Jo
Review №31

Great service .staff wonderful . On time. Overall 5 star !!!

Al
Review №32

Everyone at Carstar Northeast Collision was extremely friendly and helpful. They were a pleasure to work with. Every time I have used them for repairs my car is returned to me quickly and clean as can be. I wouldn’t want to go anywhere else!

Tc
Review №33

I had the best experience ever at this location. Out of all the collision repair shops Ive been to, this one by far is exceptional. Please and I mean please bring your car here. Quality work, honesty and very professional. Thank you all for your wonderful service!

Su
Review №34

I had an accident and they did everything possible to make it as less stressful for me. My car was returned to me nicer than before the accident! Very friendly and professional.

Ed
Review №35

Fixed my collision repairs at an affordable and timely rate and also went above and beyond and totally cleaned the interior of my car. Friendly and helpful customer service at a very fair price. I hope I dont ever have to but if I need to I will definitely return to northeast.

Dl
Review №36

Quick and easy. They were very nice and accommodating to my needs.

Sc
Review №37

Excellent work. Went above and beyond and even detailed the interior of my vehicle. Thank you so much!

Ka
Review №38

My complete experience with CARSTAR Northeast Collision, from start to finish, was truly flawless. Very personable staff and I was kept up-to-date with additional repairs that needed to be made and also how that would affect the completion date. The collision work was done on time, just as originally stated, and the work is impeccable! In addition, they detailed the interior of my van! I can not tell you how happy that made me! I am truly impressed with this company and its employees! I would absolutely recommend them!

Da
Review №39

Had my car repaired here after I was hit from behind by a 1933 Lincoln. Did near $13K in damage. Took about 3 weeks for the repairs. Communication from the shop was great! Repairs look great as well. Spacing around the doors and trunk is equal and operates like new. Highly reccomend them.

Ch
Review №40

Hit a deer and my insurance company suggested Carstar. They were helpful kept me up-to-date about my vehicle. Vary professional delt with my insurance so I didnt have to. Finished my vehicle before they originally said it would be done. Would recommend.

Ca
Review №41

FANTASTIC....After being rear ended while stopped at a traffic light, we brought our new car there for an estimate and repair. The two gentlemen that helped us were so very knowlegeable, professional AND friendly. They explained everything to us and called us with updates. The completed repairs were excellent as was the paint match. Our car was returned cleaner than when we dropped it off too! We would highly recommend coming here for any repair without hesitation.

St
Review №42

Great work and extremely professional employees .Work was done on time and looks amazing.Everyone there seems to take there job very seriously.Thank you

Ju
Review №43

Very happy with CarStar on Transit Rd in Depew. All of the people who helped me were very professional and I was very impressed with their workmanship. My car looked brand new after undergoing collision damage. They took the time to make sure any hidden damage was taken care of. All staff were very friendly and answered all my questions. I highly recommend this company.

Ja
Review №44

CARSTAR is absolutely amazing. Car looked absolutely phenomenal and looks exactly the same before the accident. I would highly recommend this collision shop to anyone who is in need of a fix! Again, thank you for making this all happen and keeping me updated about my car.

Ch
Review №45

Amazing work. .. beautiful job well done... interior was detailed and washed the outside!!! Would highly recommend!!!!

An
Review №46

The staff here were AMAZING to work with. They kept me up to date and in the know the entire time. My vehicle was well cared for and looks good as new! Thank you for making me feel like secure and in good hands. Lastly I know that I made the right choice in having your facility repair my Jeep

Sa
Review №47

Fixed the car 5 days before initially quoted! Who does that!? Manager took personal care to make sure I left their shop happy! Will highly recommend to anyone.

Ji
Review №48

Great communication with the customer! I received frequent calls with the progress that they were making on my vehicle. Job was perfect, and done sooner than estimated.

St
Review №49

Great customer service and all details were well explained.

De
Review №50

Great customer service, quick turn around time, professional services

Jo
Review №51

The entire staff at CARSTAR NorthEast is fantastic. Jim and Matt were very helpful.

S
Review №52

The work they did was spectacular! My vehicle looks brand new. They even washed and detailed it! Thank you Carstar!!

Ra
Review №53

I brought my car here after a rear impact accident. Jim and Jordan were amazing. When we scheduled the repair they were very communicative, kept me updated and were very kind and courteous throughout the process.Northeast Collision is the only place I would ever take my vehicle for repairs. Kind, trustworthy.

Re
Review №54

For some odd reason when ever I get a new SUV it always makes a stop at Northeast Collision needless to say they have always repaired!!! The work they do it too notch and always looks and feels the same as the day I brought it home!!! Do your self a favor and have they do all of your repairs they won’t disappoint you!!! They will also arrange transportation for you to pick up/ drop of your car to be fix.... Love this place 🎄❤️

WI
Review №55

Great service. Repair time estimate was right on. Quality of work was fantastic.

co
Review №56

My car looks great after the repairs were done

El
Review №57

Carstar went above and beyond in their service. Everyone I interacted with was friendly, polite, and very helpful, even when I arrived late to pick up my truck. When I dropped my truck off, the rental car was not available yet (through no fault of Carstar) and the gentleman offered to arrange a ride for me. Service was completed quicker than I expected.

Pa
Review №58

I had my car repaired here after a minor accident. They were very accommodating. They came to my house to pick up my car and dropped it off when the repair was completed. I am very happy with their services.

Sa
Review №59

My fiancee has had work done at this shop in the past. I was more impressed with the workmanship and service at Northeast than shops I have had work done at previously. And that is why I chose them this time for the repair I needed. Also convenient that Enterprise is right across the street if you need a rental!

Am
Review №60

Amazing customer service.

Bi
Review №61

Excellent service, quick quotes and superb quality of work.

Mi
Review №62

Their shop is immaculate. It’s more like a hospital environment than a repair shop! Super professional, technology advanced, and true to their word. They even delivered my vehicle to me when it was done! Who does that!?! Vehicle was repaired as promised and ON TIME as promised.

Ch
Review №63

They were quick and professional. Easy to work with and finished ahead of schedule. My car looks brand new. 100% recommend.

Ro
Review №64

Great communication above and beyond including my interior

Fr
Review №65

Professional and thorough and completed when they said they would.

Mi
Review №66

Great job! Great experience all the way from estimate to repair. They did the job in two days. Car rental across the street was also very good. Cleaned the interior and washed car for delivery. The people in the office and the estimator could not have been nicer. 6 stars!

Mi
Review №67

I highly recommend Northeast Collision. Often times in dealing with a collision shop, it is right after (or during) a highly stressful time. They take care to be sure you are comfortable with the work that needs to be done and the process you will go through. When finished, they make sure you are happy with the finished product. You won’t go wrong by taking your vehicle to these folks! Thank you Jordan and Amanda and the rest of the crew!

Br
Review №68

The team was extremely easy to work with and very helpful. I plan to use them again.

Ja
Review №69

Friendly, professional and awesome work!

De
Review №70

All the employees that assisted me are Exceptional from Jordan to James along with Amanda at the front desk....My Jeep was taken great care. The collision was done with great expertise....!Also was the interior was cleaned ....!!!!I do not remember the young man’s name (maybe Mark..??) He cleaned my Jeep and freshen it like it was brand new again....!!!Great Thanks to ALL.....!!!!!Will definitely recommend this location to All myFriends......!!!!!!

Sh
Review №71

I highly recommend going here. I’m never disappointed and they are always keeping me informed on anything that is happening with my vehicle. I would recommend this business to friends and family. I’ll always CarStar for any of my vehicle needs!

Bo
Review №72

Very satisfied, job well done. Would not hesitate to use them again.

Te
Review №73

They talked every step with me, they made sure I understood everything step that was going to happen with my car they were very professional and costomer was great Thank you Lauren I would recommend them to ally family and friends.

Sa
Review №74

Everyone takes care of us exceptionally. The customer always comes first. The work done on the car has always been top of the line. Very much appreciated. Special thank you to Jim and Amanda who both go above and beyond!

Al
Review №75

After an unfortunate incident I needed repairs done on my vehicle. The experience was very pleasant and I even picked up a clean, freshly detailed vehicle with a full tank. I hope I don’t need their services in the future, but if I do I’ll be sure to return.

ca
Review №76

Excellent service! Everyone was friendly and responsive. It made a stressful vehicle situation much easier:)

Th
Review №77

Excellent service

Ka
Review №78

Got my car in while on vacation and when I came home it was good as new! The inside too! Friendly and caring customer service. Would definitely use them again should I find myself in need!

Am
Review №79

Great service. Friendly. Accurate. Finished on-time and my car was back in great shape.

Pe
Review №80

I went in with a 2008 Pontiac Grand Prix. Deer car collision. I was treated as if i had a 2020 Escalade. I have NEVER been treated so well. The entire place (where you drop your car off) to the end, is SPOTLESS! Amanda, Kyle and Jordan made it the most seamless transition from my damaged car, to a rental. My car looks like it just rolled out of the showroom. 5 stars all the way.

De
Review №81

I recently had a deer run in front of my car. My insurance agent suggested CARSTAR Northeast Collision. The staff was courteous and professional. They said it would take about 5 days to repair. They provided a rental car for my use and repaired my car in 4 days! Very happy with their service!😃

Mi
Review №82

Great customer service. Great communication. My vehicle looks good as new after much damage following a deer collision. I would highly recommend CARSTAR Northeast Collision.

Ke
Review №83

Always great quality work.

Er
Review №84

Brought my car in for a repair as part of an insurance claim. Repairs were done in a timely manner and of excellent quality. Highly recommend!

he
Review №85

What a great place to work with. The had my car done on time and took care of all issues i had. Thanks amanda and jim great job to both of you. They take care of business.

Di
Review №86

I brought my car in and was amazed at how quickly it was finished. Great customer service. They even called me a couple of times when my car was there. Looks amazing!!

Am
Review №87

Excellent service, everyone I spoke to and dealt with were extremely friendly and helpful. Car looked fantastic when finished, and cleaner on the inside than when I bought it! Highly recommend

Cl
Review №88

I had some damage done to my car from a deer. CARSTAR made it very easy to get the damage fixed. They dealt with the Allstate Insurance company and Enterprise car rental. The damage was repaired in a very timely manner and looks brand new. I would highly recommend CARSTAR for any automobile collision work you might need. Everyone I dealt with was very professional.

Ke
Review №89

The people here are second to none. Fantastic service. Very friendly and professional staff and they did an excellent job on the repair. Highly recommended.

Bi
Review №90

Where do I begin? This place and the staff were AMAZING. I have a 2019 dodge Durango rt that I love and the staff made it as if they loved said Durango just as much. They took care of my car, detailed it, and kept me informed the ENTIRE TIME. Whenever you go into this place its like talking with a bunch of friends and not people rushing to only get your business and money. Everything was excellent (except no coffee creamer) *this is a jab at a previous review that is totally immature, and not necessary*Seriously thank you guys for everything!

Fr
Review №91

Amanda at the front desk was great. She went above and beyond to help me while my car was being serviced. Service crew did a great job

Am
Review №92

I had a great first time experience at Carstar Northeast! Everyone was nice and helpful. My car was also done days before the estimated completion date so that was also pretty cool. Would def go back if need be!

Jo
Review №93

They were great from start to finish for my truck repair. Friendly, prompt, and knowledgeable. If I ever need collision repair again, this will be the place that I go. Hands down

As
Review №94

Very nice staff. Took great care of my car and kept me up to date on everything so I wasn’t left in the dark.

Di
Review №95

I was very happy with my experience with Carstar Northeast Collision. I hit a deer with my 2019 Hyundai Sonata, and took my car to Northeast Collision because they have done excellent work for me in the past. They wrote up the estimate, arranged for a rental car, amd told me my car would be repaired in a week (the following Friday). My car was actually finished a day early, and it looks good as new.

Je
Review №96

Amazing people, amazing place, never getting my car fixed anywhere else ever again

Ji
Review №97

Repairs were done when promised and was kept informed throughout the repair process.

Ma
Review №98

CARSTAR Northeast did exactly what they said they would do, completed the job on time, were very professional and courteous. I would go back there again (but hope I dont have to. :))

Sc
Review №99

Wouldnt take my car anywhere else to be repaired. convienient, fast, reliable and quality are just some of their amazing attributes.

Ru
Review №100

Awesome job, quality work and total professional attention. Amanda is the best.!!😁👍

Information
34 Photos
100 Comments
4.9 Rating
  • Address:3480 Transit Rd, Depew, NY 14043, United States
  • Site:https://carstar.com/locations/ny/depew-15468/
  • Phone:+1 716-656-0022
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:9AM–12PM
  • Tuesday:Closed
  • Wednesday:7:30AM–5PM
  • Thursday:7:30AM–5PM
  • Friday:7:30AM–5PM
  • Saturday:7:30AM–5PM
  • Sunday:7:30AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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