Alex was a great help. He worked us through all of our issues. I am glad to say I am AT&T customer now because I know in the future I have nothing to worry about for I have people like Alex and everyone at my local AT&T store!!!

Excellent customer service. Been going here for 6 years and wouldnt go anywhere else. Highly recommend.

The young lady that assisted us was more than pleassnt. Very helpful in my decisions for my new phone.She was very patient with me. She is an AT&T keeper! ( I apologize I hit the wrong number in your first survey question...I wish definitely was NOT dissatisfied!, sorry for my error)

Manager was great, the gentleman we worked with was awesome. I asked a ton of questions being a pita since the phone was so advanced. Store was super clean. 5 stars for sure!

So I was recommended to come to this location, because the staff here was amazing. Yes as soon as I walked into the store I was greeted, with a very knowledgeable, friendly and welcoming staff. I’ve been with my previous phone company for years now so I’ve been content. I’m excited with the offers AT&T have for first responders. It adds to being proud to what I do for a living. So for Mark and the rest of the staff thanks for being awesome 😊

Fast very informative!!! The gentleman that helped me was very friendly, explained how to get old info to new phone !! Explained the benefit if switching tv service to Apple TV !!! Would recommend this AT&T over all the rest I have been to in the past !!!

Very nice people there very know about very thing about you service and problems on your phone I would highly recommend everyone.

Every time, without fail, I go into this store, I’m greeted warmly and always promptly. Everything is always explained to us and their patience as we decide is second to none. They always have a solution and never hide behind jargon. This is why we continue to choose AT&T and ALWAYS go to this location. Always above and beyond and never leave unhappy.Keep up the great work, ladies and gents!

Knowledgeable, friendly service

I had a scheduled appointment for an upgrade from an Android to iPhone. Staff was very helpful and courteous. You could see both representatives new there job and were excellent. I would recommend AT&T.

Very good customer service at the Depew location. Franklin is a very good sales rep, I suggest going to him if you have at&t

Mark was exceptional as always.. He had been taking care of my business and personal service needs for years and has always been there to do whatever is needed to satisfy our requirements in a friendly and professional manner. He is the gold standard at AT&T.

Mark was super helpful and very attentive to our specific needs. He even saved us money on our plan because he knows what the best offers are and what we really need.

Nothing against the employees here never had a issue however att as a whole is the biggest scam company ever I was with them for a few months my bills would vary greatly in price no change on my end one I said enough is enough and left they would continue to charge me for service o didnt have anymore and when I tried to address it noone had any solution the only thing I was told over and over is if you dont pay on full today we will put it on your credit and by this time the bill was 1900 magically they would always talk down to me this is the biggest pos company ever

Upgraded our old cell phones. I had madean appointment and we were greeted as soon as we walked in by a nice young lady named Kimberly. Very helpful got our phones ready and downloaded all our photos and contacts. Was done in approximately 30 if not less and that was upgrading my wifes and my new phones thank you KimberlyJim & Janice

Amanda is awesome. Always have a great visit when I need to go to this AT&T store location. Friendly people and very knowledgeable.

Amanda was very helpful when settling up the phone She was very clear explaining all the features of the phones. She was patient answering all of my questions. GREAT SERVICE 😀

Very helpful

Very knowledgeable employees. The employee who helped me was able to save me almost $70 on my bill each month.

Long-time AT&T customer here. Excellent customer service provided by Kim Hill! No wait time, not rushed. She explained everything very clearly, and worked hard to calculate the lowest rate for my needs. Very satisfied... thanks Kim!

At all my previous trips to the store I have been completely satisfied. On this occasion my daughter took my frozen iPad mini into see what was wrong with it as it had a black screen. She was told it was not recoverable. She purchased a new iPad for me but was told that my old iPad mini was not backed up to the cloud. I was aware that it had not been backed up recently because the cloud was full. However it had been backed up at one time and should have been recoverable to the new iPad. I now have an iPad which has no contacts, I can’t retrieve any mail, all of my notes and recipes that I had stored are gone. As I have used my iPad Mini for almost all of my Internet connections and my banking it will be very inconvenient to try and replace all of my contacts and much of the information that was on my iPad Mini is not available right now on other sources.

Very helpful staff. No waiting.

I love the store mark always helps me navigate through my issues and the rest of the staff is very knowledgeable also

Marcus was super duper helpful as always. We saved a ton of money getting rid of our awful cable subscription and going for at&t unlimited with direct tv! Will be back for a new phone soon!

I waited over 45 minutes but the staff was good need more staff there

The man I dealt with couldnt get me out of the store fast enough. Wanted me to order my phone online and activate it myself. Went to the store in Milestrip in Orchard Park and received amazing service. They ordered my phone, set up my account and when my phone came in, walked me through all of my questions.

We made a 10:00 appointment. We got there before the store opened at 10:00,and there were four people waiting outside. When they opened the door they took the other two peoples name and waited on them first and they didnt have an appointment. We said that we had an appointment for 10:00 and all the guy said was SORRY. Why do they want you to make an appointment when they dont even go by it. Then when I was explaining why we were there, the salesman didnt even look at me when I was talking, he looked at my husband who was saying nothing. Very rude. Then he wanted us to give him our password to get into our account !! We said No Way. Who in this day and age gives their password out to anyone. He finally figured out that he didnt need it. We just hope that what we went in there for he actually got right.

I came in to turn in a AT&T Next trade in, after I already upgraded my device. The salesman told me they no longer accept trade ins at the stores, and I need to mail it. I then pull up the email sent from At&t, which clearly states to return to a store, which I walk back in and show the salesman, and he then states he CAN send it back, but there’s no guarantee it will make it to att and I should do it myself because he “throws them in a bin, and the manager sends them out”. He told me he tells all his customers with trade ins to do this since they lose phones. Ridiculous.

The best att store anywhere. Always very helpful. Definitely recommend them!

Kim at the Transit Rd (Depew) was extremely helpful in setting up install for Direct TV and updating phone plans.

Nothing but problems since we opened up an account!!! Keep being told one thing and then getting sent multiple bills well over $600 when we have 2 people on our account. Both the salesman and the manager said our bill should be $220. An extra account was added and they didnt even know how. Weve called multiple times and were told they would adjust our bill and that it isnt right. Yet here we are, still over $300. Cannot believe the customer service. Really starting to regret going with AT&T.

Good phones good service ding ding ding ding this is not sponsored no caption I use in any review is sponsed all rights go to respective owners and there buisnesses

I got a phone from them.returned it within two days because there was no coverage at where I work. They made me pay $45 restocking fees and then after that sent me a bill for $108. After going to the shop four times I got them to deduct the $25 for the phone that I returned and still had to pay the rest. Worst company ever. Its there fault I returned the phone. What use is the phone if you dont have coverage. If there was a zero rating I would put that.

Worst store experience ever! Walked into store, waited patiently for a reasonable amount of time, all employees were with clients, but no one even acknowledged I was there! Third person in store to walk out disgusted. Time to rethink providers, I think...customer interaction is paramount.

Never have had a bad experience the employees are top notch.

Great place. When my phone charger stopped working, I took my receipt in and traded my phone charger for a whole new one. Kind employees.

Spacious clean store with friendly attentive staff

Aweful customer service!! Just received a new phone, went to have your associates help me set it up on Monday night She very nice and tried it was taking a very long time to update so she told us to go home and it will load faster!! That did not happen phone stopped updating. So came back today to get help and was treated with the up most disrespect! And had to walk out without having my phone fixed!! Do not go to this location!!! The gentlemen that was working was awful, not the first time I had to deal with him.

I recently went in there with my family on July 19, 2016 around 8pm. The Assistant Manager was extremely rude to me and my family. The whole time in there she was miserable. Not once did she smile or seem like she was even interested in helping us out. She provided terrible customer service. I work retail for over 8 years, so I know this is not how she was trained to help customers. My family and I are considering a transfer to Verizon after all of this. Something needs to be done about her. Terrible Service!

Mark did a great job helping me with my husbands new phone as far as your store manager goes he needs some lessons in customer service very rude man very sloppily dressed

Staff willing to work with you to fix any issues, knowledgeable on products carried.

Friendly staff, but not very supportive. Quoted ~$250/month, bill ended up being closer to $450. Overall, the service coverage was good in urban/suburban areas, but very spotty and frustrating in the rural areas where I live. Finishing our contract and going to another carrier.

Employees are friendly. There can be a long wait if the employees are tied up with other customers.

Great staff, very helpful!

Got different information from everyone we talked to there. Seemed like no one but the manager actually knew the equipment and plans. Very frustrating

Guy who helped me was very friendly and knowledgeable.

Excellent service and great customer service

Taken care of the way that had to be for new phone sent to me cause there was no more for last one stollen

Sorry I was not at the At&T store today. I was two doors down.

Knowledgeable staff for the most part.

Horrible I came in with a issue and I left with them not helping me

Shaun is amazing

Waited to long long i left

Outstanding store and service!!!

Ok good service

Horrible service. Sat in the store for an hour and not one employee even looked at us. Until the free handed employee as she was walking out the door to go get coffee said Ill be with you as soon as I can! Yeah... OK.

Average store and not greeted

Overpriced phone service...go with Verizon especially for coverage...try walmart!

Didnt go there

Waited 45 mins this evening and i was the only one in line, then to be told out of stock, very disappointing

Took too long to resolve issue

Depends on who you get there, Im afraid.

Fixed my phone in no time at all

Very helpful

Same as Verizon except blue

A+

Very busy