Brittney was amazing. She was very helpful with no pressure. She helped find the best plan for my family and set up all of the phones and warranties too! Highly recommend!

Great service good people. Loved my experience there

Entertainment and great service. Made the experience fun and enjoyable. Love my new phone

Brittany was very helpful. She had excellent knowledge of the phones and the technology. She even helped me pair my new phone with my cars navigation system which is really out of her scope of duties.

Was helped by Britney and Rodney. Wonderful and welcoming family friendly experience. They helped us with all of our questions and got us set up to change plans and get a new phone. 10/10 would recommend.

Rodney was the BEST! This was by far the most easiest and successful trip to Verizon. Will never go to another location again! Thank you Rodney, Tom and Brittany for the wonderful experience here!!!

Brittany did a fantastic job helping us get setup on our new phones and get our service up and running. Service was 10 out of 10. Brittany went above and beyond to make sure we were happy before we left. She also went above and beyond to ensure we were satisfied after we left by offering to help anytime if we needed it. This is what I call GREAT CUSTOMER SERVICE. I highly recommend going to this location. Thank You Mike and Anna P.

Rodney was excellent! Very helpful, knowledgeable and thorough. He worked diligently to find me the best deal with my plan.

I worked with Rodney and he was amazing, professional and charming!! He helped me pick out the phone that was right for me and I couldn’t be happier! 5 stars for him!!!

BEWARE looked at the reviews before I came in a noticed mixed reviews but needed a phone and wanted to give this place a try. All I have to say is avoid this place at all cost!! Rodney is all about wanting to say what you want to hear and then as soon as you leave the store youre a inconvenience and well he is just simply rude. From what I hear this is a common issue with this gentleman and establishment and he even has this reputation with other stores. Will go to other stores from now and and encourage others to do the same.

My mother went to this location awhile ago and met with Rodney. He sold her a V60 when she went in to get a iPhone telling her that the v60 was cheaper… well he lied. She went in numbers times to complain about the phone and he told her he “fixed it” to come back if issues persist. She went in a could days later and said he switched the SIM card on the device and to come back if issues persist. She went in the day she called the store when Rodney told her to just to tell her “sorry your a day out of your return policy” we can’t replace the phone any longer. Why tell someone to come into the store so you can finally return the device she never wanted to just tell her you SOL. From looking at these negative reviews I can tell this is a common occurrence here at this location. Went to the corporate store and they told me that this specific location is known to do shady things. DONT GO HERE BUYER BEWARE!!!Disclosure: this happened a few months back but finally getting it dealt with corporate and the BBB

Rodney was extremely helpful and knowledgeable and very friendly. Made our phone transaction a pleasant experience.

The service I received was great! Every detail was covered and I feel like I got a great deal!

AMAZING SERVICE!!! The staff is very caring, courteous, & patient. I worked with Tom Seagrave (the District Manager) and WOW!! What excellent service!! He helped my family & I out with all of our phone needs & questions/concerns. You can tell he has a passion for helping others. To top it off, as he was helping us, 3 other groups came in.. he, along with his staff, worked as a team to assist us all to keep traffic in the store flowing. Every time I go in now I (along with others) request to work with Tom.Toms character is clearly admirable & outstanding.

My Tech Advisor Rodney was amazing. Super nice and informative. He entertained us the whole time while we were waiting for updates and seemed to really care about his customers!

Rodney was friendly, helpful, and even stayed after closing to make sure everything transferred successfully and our new phones were working properly.

I want to thank Brittany for helping me get my new phone set up. There was a LOT of data to transfer. She was very patient and stayed after hours to help make sure that my data was transferred properly. Great customer service!!

Rodney at 4891 Transit rd. in Depew NY was a great example of near perfect customer service, he was incredibly helpfull and bent backwards to make sure we were as satisfied as possible with our new phones.. also had a great sense of leadership with the rest of his crew 👏👍

Top notch service!! Had the pleasure to work with Thomas Seagrave, the District Manager. Awesome service, Tom is extremely patient, kind, and informative. He truly loves his job & customers!! He goes above & beyond what is expected. While he was assisting me, several other customers entered the store requesting to work with Tom exclusively; its obvious he has an impressive reputation.

I was in need of a new phone and I had the best experience working with Adam! He answered all of my questions and helped us choose a better data plan. My family and I plan to come back soon to upgrade another phone in a few months. Great customer service!

The service here is professional & friendly. My problem was solved in a timely manner. A+

Rodney is a highly professional individual, well mannered, courteous and deserves a better salary.Thanks Rodney.

Rodney was awesome and hilarious. Highly recommend.

I have worked with tom for the last couple of years and he has helped me with my business account. I went in with a issue with my phone a couple of times and I have been helped by both rich and nick and they have helped with no issues. I go in and i see a new gentleman whos name is Rodney first impression was he was nice but as soon as he gives me a sales pitch about me needing a new tablet and some lg phone and I told him I wasnt interested he immediately shut down and I told him I wanted to keep my phone and was told I need to contact customer support that they deal with sales only in the store. I even told asked my wife I wonder how many people have stopped going there. Safe to say I will only go inside that store if tom, rich and nick are there if at all.

Two weeks ago I was fed up with my current phone, and I came to this Verizon store. Rodney was extremely friendly and asked me a few questions about what I was looking for. He gave me a couple good options, and after doing my research I purchased the LG V60. From start to finish, Rodney was friendly, funny, knowledgeable, and kind. I recommend anyone who needs a new phone from Verizon to go see Rodney. He knows what hes doing, and he made the process easy and fun. Thank you Rodney!

The Rodney Anger is most wonderful customer service employee I have ever had help me at Verizon!

My husband and I are in our 70s and trying hard to keep up with technology. We dragged our feet but finally decided to talk to someone at Verizon about updating our slow, old cell phones. We spoke to Richard at this Verizon store and he couldnt have been more helpful. He answered all our questions clearly and concisely which was much appreciated. We purchased the iPhone 11s. We highly recommend this store and Richard especially for your cell phone needs.

Javier was awesome. I had several problems and he was very knowledgeable and extremely patient. I would definitely give him 5 stars plus. Verizon is lucky to have him.

Adam and Richard made a very difficult procedure much simpler. Adam was patient, explained things to me, but also took control of the things I didnt know how to do in order to make my transaction go so very smoothly and effectively. I recommend them highly and will definitely be back!

Very personable and knows his equipmentHighly recommend !!

Javier was excellent. He was the most helpful person I ever had at the Verizon store. Had patience and took his time with my problems. Got everything working

Worked with Rodney who exceeded my expectations! He took three time to explain everything in great detail with simplicity! As well as set up everything, so that my phone would be ready to be used entirely.

Great service at a very convenient location. I came to get a Gizmo Watch for my grandsons birthday and they informed me that it was also available in a Mickey Mouse version, which was very cool. While I was there, Nick helped me to find a better plan for my personal Verizon phone. More data for less money. Very helpful. When I picked up the Gizmo, Tom was also very professional while completing my transaction. Thanks guys for a really positive experience!

Spending time solving phone problems with Frank is a delightful Sunday excursion.... we got phenomenal deals and terrific service. Frank feels like a member of the family.

We had a terrible experience at the Walden/Union Rd. Location after placing an online order. We went here, a location closer and more convenient for us. The sales reps were beyond helpful and friendly. They resolved our set up issues, took their time with us. They were very professional and helpful. I will never order online again and will always go here! Great customer service.

If icould rate 10 stars I would! Rodney was able to effectively serve my needs, get my phone working &explain why it stopped! I recommend fount here!

I was there today to buy a new phone, Rodney assisted me with with the purchase. I had the best customer service experience. Even since the store closed at 7 he didnt rush and he was very pleasant.

Great service!! I worked with the District Manager, Tom Seagrave, on my business account and he helped me tremendously!!! I highly recommend working with Tom!!!

Very good instruction by Adam, know how to handle customers without talking down to them, good customer service on a return, I talked with 5 different men during two visits and they all were doing their best to help, I recommend them highly.

Rodney and javier have been great to me and making sure I was 200 percent happy they need raises and Verizon should be happy to have them too great workers.

Best Verizon Wireless store I’ve ever been to! The two men working were so helpful (I’m sorry, I didn’t catch your names!) and made the process of getting a new phone SO easy! Friendly employees, good location, great selection of products. I recommend anyone to go to this location! Thanks again guys!

I have been wanting to write this for awhile now. I was in a few weeks ago and the district manager only knew he was that title because the man said it 100 times. I went in for a my phone upgrade and they didnt know that one of the former employees there nick who helped a few of my family and friends referred me to them speaking nothing but good things about the store for the district manager to speak nothing but negative things. Went back in and one of the employees wont give names said hes known for this. Wont be going back to that location if the district manager is there.

JUST LEFT after purchasing my new phone.i cannot express how very happy I am with Javier my sales person.He welcomed me in the store.explsinef every phone asked my preferences and taught me everything there is to know about my new purchase. I am do pleased with the sp we can service I received from this young gentleman. ITS PDOPLE LIKE JAVIER.that makes me return to Verizon...I truly am blessed for getting such wonderful service. THANK YOU

Nicholas took care of all my issues I was there for over 4 hours and he was incredibly patient. He is very knowledgeable he is a true professional don’t be afraid to ask for him he will get things done. He is a true asset to Verizon thank you again Nick

Awesome help this evening. Two workers fixed my best friends phone. Thanks guys.

Called Verizon for a defective note 20 ultra, they directed me to this store. In store they said they couldnt help me, even when I called Verizon when I was in the store. They shouldnt be called Verizon if theyre not willing to help Verizon customers.

Javier waa amazing help. I recommend him.

I received amazing service from Chris. I wanted to upgrade early to the 11 pro max and he made it happen. He explained everything to me in detail. There was something that went wrong on my account and fixed it. What great customer service. I definitely recommend coming here.

My SO and I were in need of an upgrade. The Verizon on Milestrip in Orchard Park was horrible! We went to the TCC Verizon in Depew NY and what an experience! Richard & Rodney were so helpful in helping us choose a phone, transferring all our information from the old phones to the new phones....AND all with a smile Very personable and knowledgeable young men. I suggest anyone needing help with Verizon or to purchase a phone, go visit them You will not be disappointed.

Went in to get a phone when I went in nick was absolutely amazing and so was rich. This will be my forever Verizon store!

I just switched to Verizon and I am incredibly happy with the great deals that Verizon offered! Nick R was extremely helpful and explained everything and helped us set up our 2 brand new iPhones! Highly recommend!

Javier and Richard were amazing help. Thank you!

Came in and saw nick who I must say is absolutely amazing! As soon as i walked in the door he was waiting he was full of energy and was so understanding to my needs. Whenever I go to another Verizon I immediately feel that im such a inconvenience to them and they rush me out. I know my technology but its always nice to have someone else help out and actually have a conversation with. Walked out with a new phone and tablet and will be there to see Nick whenever I need a new device and will be telling all my family and friends about the service he gives!

Brittany was very friendly & helpful.

Came in here to see what kind of deal I could get by switching to Verizon from Sprint. I spoke with Nick for awhile and he was really helpful and informative.In the end, they didnt have the phone I wanted but Nick called around to other stores to see if anyone else had one. He sent me to another store where they had one, even though it meant he wouldnt get credit for the sale.That really meant a lot to me and because of that, I will come back here for all of my future needs. Finding an honest cell phone salesman is like trying to find a vegan at Texas de Brazil - it just doesnt happen. Thanks again Nick and see you soon.

Spent a couple hours here with this morning. My MIL is getting her 1st smart phone. Our representative, Matt, was amazing. Very knowledgeable and patient. He spent a lot of time explaining everything to us and helping us pick a great plan for Mom. Great experience and excellent customer service! Highly recommended!!!

Brandi was VERY helpful in helping my mom and I get new phones. She was very patient and stayed after her shift to make sure everything was transferred over and all set for us! She was knowledgeable and very friendly. I HIGHLY recommend this location!

Rodney was great! Thank you!!

Great Customer Service. Thanks Javier.

Staff were very polite and friendly. No zealous attempts at overselling. Made for a rarely pleasurable experience phone shopping with my daughter.

Amazing people here. I’m a YouTuber and I went in to ask questions. They are extremely informative!!! Wish I could give them more stars than 5. Only go to this Verizon Store!!!!

Was notified that my concern was taken care of. Typically this store is amazing and with my concerns being addressed shows they truly care. Will be there to return.

I was not able to get my new phone which I just upgraded and was supposed to pick up at this location. Was told they received a bad batch of Galaxy S10s and all the phones they had they couldnt sell. Called a Verizon rep who says this sounds fishy and to be weary of this place. Would not trust. Go elsewhere.

Excellent service every time. Sabrina walked me through the process of adding a new line, activating my new phone and transferring data. Better service than I ever got from a regular Verizon store.

Service was excellent and much better then most other Verizon experiences over 20 plus years.

Just bought the Google pixel and the customer service was absolutely amazing. The employee Matt was very knowledgeable and made the experience very enjoyable. Im loving the phone and all its features

Great service, had alot of laughs and fun while getting my new phone, aaron helped me get a new phone at a better price and gave me the bundle with the phone, case, screen protector, and charger. Would definitely go back and would definitely recommend

Tom & Brittany are fantastic!!!Great to work with☺☺

Very professional Decor and staff! Love the new look overall. Comfortable and calm atmosphere.

It took a long time,but they were helpful.

The employees in this store were friendly, helpful and pleasant to work with. Scott, Sabrina, and Brandi were all very knowledgeable about the phones and accessories I was interested in. I would highly recommend this store because of the employees and their willingness to assist you.

Everyone in this store went above and beyond to help me upgrade my phone and transfer everything over to my new phone. Mark found me a great deal on the upgrade and stayed well after the store was supposed to close to make it happen. Athena spent several hours over 2 days making sure that all of my contacts, photos, videos and apps transferred over to my new phone; especially difficult since the transfer failed numerous times. Brendan was also very helpful, making suggestions and answering questions throughout the whole process. I really cant say enough how much I appreciate their helpfulness and dedication. Other businesses could take a lesson on outstanding customer service from the team at TCC!!

Dont trust this store they stole the phone’s i was supposed to receive from online order and both verizon and store kept pointed the finger at each other ultimately the worse store ever no refund will never recommend verizon or this store worst customer service both instore and online avoid unless you want to pay for stuff you don’t receive

Sabrina and Tom were very helpful and patient with all of our questions and explained whatever we needed to know. I would recommend this location to any one looking for an honest and comfortable experience.

We spent the afternoon at the Verizon store setting up my mother with her very first smartphone. Matt was awesome! He explained all of our options and helped us select the best plan and phone that was perfect for my mom. We really appreciated the personal time interacting with my mom as a new smartphone user. Thanks Matt!

People were very friendly and helpful! definitely switching back over to Verizon!

Couldnt help didnt care to help very poor customer care

Javier is the bomb!! Thank you!

Wow ..... only one employee working. Myself along with 3 other people walked in and stood there for atleast 3-5 min. Not once did he acknowledge one single customer. Finally when he sat down to help his original customers he looked at me and asked “ did you have a quick question”. Lmao! I was there to get service for my entire business! The account had already been set up over the phone but I had to go in person to change to a business plan and buy phones. Apparently it’s my job as the customer to train Verizon employees on how to do their jobs. I made sure to tell him that normally you acknowledge people and tell them you will be with them as soon as possible. He made a sarcastic comment about me going to another store and just like that I was outta there ! I know the owner or manager would not appreciate the lack of service and rudeness I received. Verizon phone service may be the best but their customer service at this store needs lots of work. Go elsewhere!!!

Knowalagble, and extremely helpful. Top notch.

Great service. Employees know their product, makes it easier as a customer to make a decision.

Great Company to work with. All reps are extremely knowledgeable and would only do business with these guys in the future!!!

Very rude said we had to pay the whole phone off when we could of payed half sat there for about 15 minutes with her horrible attitude and they just sat there and looked down on you. So went to another verizon and had outstanding service was in and out within 5 min at the other one

Fantastic service by Nick . Appreciate all the help you gave .

Rodney was a treat

Great, great service from Brandy. So helpful!!!l live this spot.

Great place to work! Love my job 🥰

Now Im stuck with 350.00 bill when they figured it to be 390.00 well not go back

Horrible horrible horrible. Horrible training of associates, 3 different people 3 different explanations, deliberately lied to make a sale. Verizon as a whole has gone down hill significantly and the satellite non corporate sites are a joke. Very misleading, horrible customer service and poorly trained.

Javier was excellent and helpful!!

Reps are knowledgeable about product . The manager went above and beyond to help/teach me about my phone. Only store /reps I will deal with!!!!

Sabrina was very enlightening and solved my problems while explaining to me what was wrong . Loved the visit

They didnt want to help, sent us somewhere else and no one else in store.

Went to get a screen protector all they did was try and upsell me on another line a new case heres a tablet. I had to finally tell them if they tried to sell me one more thing besides what I was there for I was walking out with nothing. I will not return.

They do not take cell phone bill payments. Why are they even allowed to be called Verizon??

Kind of hidden, service is ok, they only can help you so much I would go another store thats better to handle problems

Chris went Above and beyond to help me with an issue I had with my phone

Just like other reviews, I got there way before 9pm and the doors were locked and the 2 employees pretended I didnt exist at the front door. will never go there again.

Customer service is terrible, they set me up with a plan and phones I dont care for and didnt even do it right. 0/10 would never shop there again.

I work at Dollar General