Pay for 100 mb/s but get 3 mb/s all the time unreliable service always going slow. If there was a different company Id go to them instead

Service is good for about a month and then back to problems, I live right in the middle of town across from several businesses. They have replace my router 4 times and still nothing but outages, I have replaced ever cable and connection in my house and they still blame it on internal wiring. Really were Is the oversight on these providers, only place I have ever seen so many complaints with little to no help from city or state.

Everything was excellent.Young man named Jessup came to my house and fixed everything!

The ladies up front are nice and very helpful

Overpriced and rude customer service that tries to convince you they are the best and dial up is so horrible, I switched from them and have noticed hardly any difference. It was well worth the $40 decrease in my internet bill per month.

Great golf and great food.Great time was had by all.

Started to build new home next to old house. Had to work with ALL of the Utility companies to extend service to build. Electric, Gas, etc. Had no issues with anyone EXCEPT!!! MEDIA COM. Started this process back in April of 2020 and still as of today 1/27/2021 no one from from Media Com has gotten me to someone that can help. I do realize there maybe a cost to do this BUT if no one follows up how can one get a cost. Will be moving in soon and Guess I will be stopping my service and not getting MEDIA COM at my new location.!!!!

Internet and cable go out often. Cant find a REAL person on phone to talk over problem with.

I had 2 online quotes for 79.99 plus 12 dollar modem.That included tbn and ESPN and local channels.Got there and it double the price. not a happy camper.

Terrible quality of service, we had a tech out yesterday and nothing got better as he claimed our router was the issue. Weve had to get a new one from you once, and then proceeded to buy our own. Nothing has changed, the internet cuts out at least 10-15 times per day around heavy usage times, the only times it is remotely reliable is early mornings. Mid-day to late night is terrible. We have the highest package, and it can barely support 3 people online? Cannot wait until a better option comes.

Stopped invto pay my bill and picked up a coaxial cable i needed.

OMG WISH I COULD GIVE ZERO STARS. By far the worst internet company out there. Techs are rude and dont know how to do their jobs correctly and there so many issues with connections. DO NOT GET MEDIASCAM.

My Internet went down I had to wait 3 days for someone to come fix it worse time not to get the help I need due to school being online my kids missed school for 2 days. The day someone was suppose to fix it from 10am-12pm at 11am 2 trucks pulled up outside sat there after I had received a text they were there they sat there for about 20 mins. Then left not 1 minute later I get a text saying they wont be there till possibly 8pm. When had called upset and to figure out what was going on the women on the other end never tryed to explained to me what had just happen or fix the problem instead she proceeded to change the subject and try to get me to buy phone and cable.... Why would I do that when ya cant even fix the problem on hand. When someone finally did show up he on the other hand was extremely helpful but one nice person wont change my mind on making a switch to someone new.

Extremely poor service. Very unprofessional tech George. Our entire neighborhood and surrounding neighborhoods have been without service for a week. We call customer service and are told all modems are online and no issues. Techs show up saying an underground line is bad. No estimated repair date. Ive requested a letter showing the outage for my employer since we are working from home due to covid. Ive gotten nothing showing the outage because customer service doesnt show the outage even though tech team clearly shows an outage. Very poor communication within the company. Absolutely the worst service. Poor speeds when it is working and lose all connection multiple times a day. Then a full outage with no credits to billing.

Don’t use this company, I had them before we built our house and once we built our house we moved out of our apartment and disconnected from them. They sent a guy over to pick up our equipment and he came boxed it up but the company said he reported that their was no equipment so their are trying to get us to pay just under 900 dollars for the equipment! Their are scammers who charge people for equipment that is being paid for by another person.

How many times are you going to trim the tree in my front yard? It’s been three times this spring. The first time they left a truck load of debris in our yard, and the third time they took half the canopy and tried to leave with a large branch still hanging dangerously in the tree

Way over priced its ridiculous..greed is strong with this company

Horrible service, texted and called with them and all they could tell me to do was unplug my motum and replug it in which I told them I had done already 3 times.

The worst internet provider Ive ever had. If I had any other options Id cancel mediacom. Unfortunately, theyre the only provider in my neighborhood. Terrible service. Expensive. Signal is dropped often.

We too have had lousy service if that’s what you call it. When you go to the actual location there is nothing to indicate a welcoming feeling. We have also looked into other services in our area, no luck. And yes the cost is high. Not even a one star.

Great internet provider and great customer service

Mediacom is one of the worst internet service providers available. Would you like to have internet around 6pm? Nope! Too bad! Expect it to go down. Its a trash service and all we can do is hope that google fiber comes to dubuque someday, because mediacom is absolutely horrendous .

WORST SERVICE EVER! DO NOT GET UNLESS YOU HAVE TO. I work from home and now schooling is online as well and they are unable to get a tech out to fix an issue on their end for 2 days. I ask for reimbursement and they want to credit based on the days I’m out internet not considering the days I cannot work and the inconvenience of needing to make arrangements for my son to get his schooling done. DO NOT GET THIS AWFUL TERRIBLE SERVICE. This is the 5th time this month my internet has gone out. Mediacom is awful

Terrible service on both residential and business. TV Anywhere is a worthless billboard

Pretty fast wifi, but expensive

These guys are SCAMMERS dont believe in the 30 day money back guarantee. They will not prorate you or offer any kind of help after disconnecting. Save yourself the headache and dont get there service. They also have awful pricing and often times lie to you about the speed you get aswell as the price.

Been with Mediacom for 16 years and just moved . Had to pay $29.99 to have service transferred . When I called and asked why they said they had to send a technician to turn on the service . But I had to turn around and pay an electrician to run all my cable lines because they won’t do it ! No other utilities charge you to transfer service! So much for being a loyal customer!

This ISP is not reliable. It is a very fast internet, but it goes down for extended periods of time due to maintenance between 12-7am CST, about once a month. They’ve always given me more speed than I pay for, but they also have problems with “Fiber Optic Cables being cut.” Just now has hit a 24 hour period of being completely shutdown. If you want fast internet, get this, but it’ll piss you off when it goes down for unnecessarily long amounts of time. I do not recommend this ISP.

Mediacom is a joke. I never received a bill from them a call or email. And they disconnected my service for being a month behind. Life gets busy and it slipped my mind but you would think if they wanted the money so bad they would of either tried to call me using this thing called a telephone or at least tried to communicate with me via email. Obviously snail mail didn’t work! There service sucks. There customer service reps are a joke and the price for what I get is high. As far as I’mConcerned Mediacom should be shut down and all their lies should catch on fire. I don’t understand when customer service reps were given the right to coop an attitude to the customer but it seems like this happens more and more everyday. The customer is always right, they should be taken care of and there should be an apology! But I guess Mediacom cannot do that. Don’t use there services!

The worst customer service, they never know what to do to fix anything, reps will tell you one thing then the next one says thats not true. Oh and half of them dont speak English, understand English or let you get a sentence out without interrupting you with some other random answer. This is the worst company to deal with, stay away if possible!

Terrible service. Terrible customer help. Dubuque needs some good options

My service has been good but the price goes up constantly! And my service hasnt changed. If another company, with comparable options, became available, Id switch.

Theres a lot of outages and a lot of slow down issues.

Terrible prices and terrible customer service. Recently had a competitor come to town that has better pricing and better service and i couldn’t switch fast enough!

If you are looking for Internet you better go someplace else they sold me 100 mb Im getting 50 of 60 I called them they said a lot of people using Internet in your neighborhood thats not my mistake and not my problem and they still charging me for 100 mb..

Honestly, I would never reccomend any of Mediacom services to any of my friends, family, or enemies. Why? Well, when we got our service we were SUPPOSED to pay 66 dollars a month but to be honest we never even paid that low, the bill went to 80 dollars right away, funny. Then it went up to over 90 dollars in like 3 months. So my girlfriend and I went in to ask but apparently we had the best package and it tops at 100 dollars. Yet on June 27th apparently from taxes our bill will increase by 20 dollars making our bill go over 100 dollars where our plan is supposedly supposed to stop increasing, so that was a load of bull. The customer service ladies always, ALWAYS had a horrid, venomous attitude. You could hear them huffing and puffing at certain questions people would ask. And most of the questions were always about why their Bills are increasing. Also, we have never, ever gone over our data limit so thats not the reason why theyre overcharging. We signed up for a certain package to pay 66 dollars a month but end up having to pay over 30 dollars then what we were promised. Mediacom, youre shady. Will be taking our business elsewhere and will do it gladly! If I could, Id give you ZERO stars.

What a RIP off!!!! My bill kept going up. 1st $2.00 last month now $10.00. Who in there right mind would pay 80.00 for service. I had mine disconnected today!!! Best decision of my life. Found better provider for half the cost. I will never recommend this service.

Junk company!! Scam artists plain and simple. So glad I pay for 1 GB internet and never get over 100 mb! Nighthawk router and bought my own arris modem. This company is a joke!

Every night service goes out for several minutes to a half an hour. And yesterday I get a call at 6pm asking me to change my bundle and would not take no for an answer I had to hang up in the middle of him talking. LEARN TO GIVE GOOD CUSTOMER SERVICE AND NOT BLACK OUT EVERY DAMN NIGHT!

Internet doesn’t work for weeks at a time, every time I contact them it never gets better, and I have yet to get an email response from their customer support email, highly unprofessional and the last thing anyone should want to deal with

The worst internet company and customer service there is

No service here!!! Only a pay station! No equipment to change service. Still had to call them to resolve a billing issue because of their mistake in connecting up the wrong tv package in the first place. And charged me a service call for their mistake!!! Now Im waiting for them to fix the billl after 3 months of overcharging. Not very good communications between their departments when a NEW customer signs up!!! All this office can do is refer you to someone else to resolve problem!!! Poor way to run a business that has local customers!!!

Stepping into the front office, makes you feel like youve just walked into the shell of a business re-purposed for another use. If it wasnt for the fact that you know its been here for years youd swear they just set up shop in an open and run down space a week ago. Its serviceable for going in to pay your bill but definitely dont hang around here.

Not sure why the women at the front desk seem to always be irritated and with no solutions, let me take that back! I can provide you with a 1 800 #

The service is awful, especially for price. The bill was NEVER what it was suppose to be. After canceling services they were to send labels for the equipment to get sent back, but instead they sent a unscheduled tech to my house who decided to bang on the door waking my household!! service was spotty at best and customer service is the worst. WOULD NOT RECOMMEND TO AN ENEMY LET ALONE A FRIEND. They dont even deserve the one star.

What a bunch of hacks. Have had multiple issues with them through the years with little luck getting help from their customer service. I was moving they offered a deal told them id think about it cause of the poor service. Had to call back multiple times then they couldnt come close to the deal the original person offered. Place is a joke. DONT GO THROUGH MEDIACOM! They think we need them when in fact they need us!

AVOID! Use Mediacom as last resource.Yes they have good internet speed but this is the most unstable internet connection I have ever had. I have had countless technicians over but it has only been a waste of time...

I would trust mediacom with all of my secrets. My bill started at 79 dollars a month and quickly gained speed up to 99 dollars. They didnt say a thing. Ive read several other reviews of people having the same experience with these folks. They are clearly very good at their work, that is, if their work was keeping secrets. If i told mediacom that i was having an affair i can confidently say they’d keep it under wraps. They are the keeper of secrets, they never tell, not one mediacom peep would come out. Mediacom as a friend and secret keeper id give five stars but as an internet provider and someone charging me money id give 1 star.

I have been flat out lied to by this company last fall 2018. I am on hold trying to get OFF of the mailing list, permanently. The amount of wasted paper/plastic cards, sent to my house, alone is saddening. 25 minutes later...I have been told by the representative the following information to send complaints to: Attn: Marketing, 1 Media Com Way, Media Com Park, Chester. NY, 10918. This is a family owned corp. President is Rocco B. Commisso.

Customer service not so friendly...

The absolute worse internet service I have ever had.

Internet went out a little after 8am today, after 7 phone calls and driving to get a new modem the earliest they can fix the problem is Monday at 2pm. Also we didnt have internet this past Monday from when I woke up at 7am till 5:30pm. I work from home and tried to explain how unacceptable this situation was and was informed that Mediacom doesnt offer overtime and doesnt send anyone out on weekends. So if any service goes out on a Friday enjoy a weekend without it.

Prompt service. Found out I did not have a bill outstandingNeed to improve lot near building.

Busy every day. Quality cable connections. Tivo is Xtreme.

Starting your own Internet company would be cheaper!

Had to return a router I was renting. It was very easy. As far as the service has gone. Its been great. Speeds are as advertised. Havent needed to reach out to customer support, so nothing to report there.

Absolutely the worst service! They pulled money from the wrong account for over 8 months with auto pay and I called them about the issue 4 times. After the third time, a rep was helpful and SAID he fixed the problem and it wouldnt happen again. The next month when my bill was pulled from my account they also charged me a late fee and a couple other fines (keep in mind the bill could not have been late because I have auto pay set up). When I called the company for the 4th time the representative told me that she has no record of my account prior to that month. She said that she would pass information to a supervisor to figure it out and they would call back, but they never did. That was over 2 weeks ago. I have tried everything to get this company to treat me like a human being and not another cash cow.Also, you would think after hundreds of 1-2 star reviews that Mediacom would work to make a change instead of replying with the same email address. Havent we worked hard enough to get the service WE ARE PAYING FOR?

They raised my bill without warning and couldnt explain why when I called them. I canceled my service immediately.Edit: Comelec has been great since I switched and I havent had any issues with them.

The worst company ever work with. They do not fix any issues and their charges at least twice higher then competitors. They do use monopoly in area for nasty overpriced service.

Customer service representatives are very rude. They huff and puff when you ask more than 3 questions.

Internet is some of the worst I have ever had. Went out constantly. On top of that, a customer service lady yelled and hung up on me. Don’t waste your money with this joke of a business.

Hate them. Way over priced and hard to get a straight answer from them. I dumped them and got a Roku TV. Love it.

Great service and great prices! They havent tried to upsale me to much here but their bundles are pretty good deals. Best ISP in town!

Mediacom has certainly done me no wrong! I called them last Tuesday to get internet, and they came out the SAME day!!! They installed it and I was surfing the web at 100 MBPS right away! That is 75 times faster than what Century Link was offering me for the same price! Recently my modem had some trouble, and I called into the support line. Within a minute I was connected with a very competent person who quickly walked me through the problem, solved it, and I was on with my day! Five of Five for these guys! Theyre doing a great job.

Bruh the cable turns off at random times for no reason it is so annoying i wish i had a better, less expensive network

They absolutely suck!!!!!! Never had worse customer service in my life!!! Wouldn’t recommend to ANYONE!!

Poor customer service. Internet is always going out and when you ask if youll be reimbursed for down time they say yes but you never see it on your bill. Money hungry company. Maybe if they learned the basics of customer service they could actually run a good business

Love the internet service we havent had any major issues so far! 1 1/2 years of good service!

Service cuts in and out often. They have automated phone help that tries to trouble shoot but its limiting since they can only really tell you it looks fine on our end.... and then offer solutions that you need to pay for just to get the basic level of service you need. I had Century Link before mediacom and hated that experience, so I came here. And - now Im probably going to go back. They have a higher priced plan, in addition they have a cap on the number of gigs you can use. Combined with poor service. I literally dont know how either of these two companies is in business. Google could come up with something way better I bet.... and I would jump in a heartbeat to service with a company besides either of these two.

They use a phony address in Dubuque IA that cant be located. If I cant do business in person, I dont do business at all.

Love it! Go Eagles watch my show on YouTube.See you there chumps.

Was running the 100mbs and upgraded to 200mbs. My internet is SLOWER then before I upgraded it always cuts in and out. Medicom is by far the worst service Ive had for internet. Also be ready for them to throw random charges on your bill and bill you for a service tech to come fix the stuff he didnt set up right in the first place!

Spoke with a representative named Shernavia who was very helpful and patient when explaining to me how i can fix my internet. Focused on everything I was speaking of and made it so there was no confusion and taught me how their technician texting system worked. Was very impressed.

Literally some of the ABSOLUTE WORST service I have ever had. I havent had internet for over two weeks and they wont do anything about it and refuse to credit my account. Unbelievable. I cant wait for Century Link and DirecTv!!I am going back and reading the reviews and not one customer is happy with their service. LOL. Way to go, Mediacom!!

By far the worst ISP Ive ever had. Spotty service with no real help troubleshooting nor do they do anything to fix the problem. Internet cuts in and out very very frequently for hours at a time for no reason! Super frustrating and I do not recommend.

I was told by 3 different people at Mediacom that I needed a Docsis 3.0 modem for gigabyte internet. Tech comes out and states I need 3.1. I had already bought the 3.0. Now I have to buy 3.1 and hope I can return the 3.1.

So expensive and a rip off

I pay too much money to have this crappy of internet service. I work from home and have no other options for internet service in this area. Ridiculous.

Hey whats going on been losing signal all day on all channels. Pay over $100.00 a month for basic services and get terrible sevice!

Upload speed has been horrible for over a month. Have had 5 tech support visits and every time they claim theyve figured out the problem. They havent.

High pricesDramatically slower speed than what I was paying forPoor customer serviceData capsInconsistent service-I dont know about you but Im not interested in some introductory price BS that skyrockets when its over. I was a customer of Mediacom for around 10 years for internet. I didnt realize what I was missing until I made the switch. I was paying $90 a month for 100mbps internet. When running speed tests I was regularly pulling less than 50mbps from a hardline and less than 20mbps for a wireless connection. My router is rated much higher than that and I was regularly told it was due to the traffic using the internet at certain times of the day. The data caps are high but its important to note that they do exist. Customer service has long wait times, although they do offer to call you back for free, but just make sure you dont miss the call. The service itself was also spotty and would quit working at times.I made the switch to Comlec fiber internet a month ago. Customer service has been amazing and responsive. I cut my bill down to $55 for the same speed package. There are no data caps and my hardline connection is right at 100mbps and my wireless is regularly above 80mbps...much better since switching. Do yourself a favor and avoid Mediacom. Go with a company that offers a consistent low rate instead of just rewarding new customers and forgetting all about long term customers like Mediacom does.

Their customer service was trash I had called to schedule an installation and the person said that it was it was all changed and then when the day comes nobody shows up. I then called to see what happened and they said I had no appointment and now I have to wait another week to have it installed.

Saturday 10/20, 3pm, internet randomly out, weather was not issue. Did all pre checks before calling. After 10minutes of auto-mated nonsense, finally get a human, that after explaining issue, proceeds to state it appears our whole neighborhood is out of service & would send service truck out. Great...... right?5.5 hours later, no service truck, no internet! Another call with automation frustration, finally get a human, that states there’s no indication that we called earlier, the soonest a service tech available is 10-23, REALLY!!!! Can I assume my bill will be pro rated??Good bye mediacom! Your product, lack of service is so horrible, but your already aware of this per previous reviews!!Never again 👎🏻👎🏻

They are always the only decent service provider in the area and they are always horrible. I lose connection daily and the speeds, when the service ​is up, are nowhere near what you pay for. Im honestly surprised that the company has made it this far and I feel sorry for the people they scam on a daily basis.

Hours state they are open till 6pm. Just wasted a trip over there to find out they close at 5pm as of May 1st. Youd think an internet provider would have a large enough IT staff to update their hours. Apparently not....

Terrible. Modem hardly works. The service is so expensive for the amount of time it actually works. Stupid.

Overall dealing with cable companies raise my blood pressure, however working with the women at the local office in Dubuque was unexpectedly pleasant I wish I got her name so I coughed tell her managers what a great job she did.

Mediacom??? For the most part it has good service and high speed. Just too high priced after the trial period is over. Occasionally there is interruptions with the internet service and you have to reboot/ refresh your modem like everyother month. If you have the phone service: If your phone is working, your service should be working..

They absolutely suck around this area... signal comes and goes. Technicians seem too only know how to install and thats it. They charge you way overpriced for what they are worth. And change ur plans without telling you

If I could give 0 stars I would. Equipment doesnt work half the time and when you call to talk to someone the stories change between the techs and customer service reps. I mysteriously had a TON of overage charges for like 3 months straight...even knowing I wasnt using that much data I wanted someone to come out and check it out. They came...switched my router, upped my plan and messed all my ports up. Poor excuse of a company. Looking to switch as we speak.

*************************** BUYER BEWARE *****************************Mediacom:--Internet is fast, but ONLY WHEN IT WORKS:( plan on many outages and spotty connection at best repeatedly.--Will waste HOURS on average per month on the phone both waiting for and talking to customer service. (tech support hotline, and only tech support hotline, were helpful but were limited from their position--When a technician is needed to check your hardware it takes 3-5 days for them to sub-out some tech who doesnt care because he doesnt work for Mediacom.--Unaccountable and will blame you and any of your hardware any opportunity given (not sure if they do this to pressure you to use all their hardware or not but its beyond frustrating)Mediacoms Google ratings are this low for a reason. Just because they are charging a premium fee doesnt mean you get premium service. This is as honest as i can be.

Low caps and overpriced service. Mediacom is probably the worst provider I have ever dealt with.

High prices, bad service, no other options in my area. New customers get better rates than people who have been with them ten years

Easy to see from street and employees r very helpful and friendly even if u arent, lol.

Their primary DNS goes down often and secondary one as well. This has been a constant issue the last couple of months and I rely on the internet so much that I cannot afford downtimes like this. Changed my DNS to Googles public DNS on my PC and it worked. I will be forced to look into other options in ny area soon due to these frequent issues.

I had something unbelievable happen. I got to babysit the modem because my kid has a job. Eric not only showed up on time he fixed the problem. I still do not like them because of the cost and am living quite nicely without tv or internet but this maybe the first time (and I have waited for them many) that they set up a short window and got here. Now if they quit using crappy modems they might be able to not need to send techs out to the house. We tried to swap out the defective equipment to keep from being out of service for 2 DAYS but they could not get the new one online without someone coming out. (I think they could have but that is another story. I sure do hope we get an alternative soon

Our internet goes out at random times and when we call tech support they hang up after 20 minutes of being on hold... this is really just the worst. Its crazy expensive too.

Worst ever ISP that I have encountered so far. I dont even like to give that 1 star. Have an outage for the last 4 days. No response from the customer service. Said they will fix it in a couple of hours.. and kept saying that every single day from last 4 days.. I work from home and have to take forced vacations and loose s** amount of money just for someone else who is not doing their job properly. This is ridiculous..!!

Worse ISP I have ever had to deal with. It is just pitiful. Do NOT subscribe! Forget streaming anything seamlessly.

It was a hassle to get my internet and tv service hooked up. By the time fees and other charges were applied, I was paying way more per month than it was worth to have data caps. Don’t buy into all of their advertising, or waste your time, and go with CenturyLink or another internet service provider.