Josh was in the front of the store and greeted me right away and was very helpful explaining the layout of the store. Kiernan helped me finalize my order and setup the delivery. Everyone was very friendly. This was the first store I went to trying to find a dining room set. I left their store and checked out two other places (American Signature across the street and at Home a few miles away). After going to the other stores, I came back to Furniture Mart and made my purchase. Their prices are amazing, and they have many of their items in stock or if its not in stock they are able to order it for delivery within 2 weeks. I had found a couple of tables I liked at American Signature, but all the items I wanted were backorder until April or possibly June. That was the main reason why I came back to make my purchase with Furniture Mart.
This passed June, I purchased a leather sofa and loveseat, they both had double recliners. A few days later one of the recliners on the loveseat would not recline. I reported it, but could never find the time to have it looked at, until recently. I spoke with Joel, the manager about my situation. The next day, he replaced it, no charge to me. He did a follow up call today to make sure all was well. Still feeling good about my purchase! I highly recommend!
Amazing store. Great prices with fast delivery. Josh was excellent and helped us get what we wanted.
My new favorite further store. The prices are reasonable.
We were nervous about finding furniture not on back order. But, we just left Furniture Mart in Duluth and had a fantastic buying experience. Plenty of selection in stock and ready to deliver as early as Monday. Plus 50% off clearance items. Ask for Carter!
Great great great service great place great option, I came in to look for something they met my expectations well beyond. I had a little issue with a item that didnt work properly however they fixed the issue and replaced it with no hassle at all. Definitely recommend this location.
Customer service was great! We came in to buy a new sofa and love seat and the quality is great, they even had it in stock and we were able to get it same day. Carter especially was really nice and helped us out through the whole process! will definitely come shop again.
My experience was great.They have great deals, and this is my 3rd time buying from here.I really recommend buying your house hold items here.
Great selection. Reasonable pricing
Kiernan was very helpful and polite. He made the process very easy and Mrs. Allis at the front desk was very professional and fast. Great prices and easy to find items.
Fast,easy payments reasonable. The store they are very helpful and patientDelivery not so good, last stop (1) mover rushing, short with answers did not place my sectional where I asked. Also left the furniture looking old and used.
Huge store with good prices. Tay helped us find exactly what we needed. 5/5
I had the best experience at this Furniture Mart. Josh was the best sales rep. ever, ask for Josh. I will definitely purchase my next set of furniture from this store.
Bring your walking shoes bc this place is massive!! I bought a few pieces of furniture from here and I’m really pleased with it. They have many options to choose from and you’re able to leave same day with it which I absolutely love!
The customer service in store at the time of purchase was great. However one piece of my item was not delivered due to damage. I’ve been waiting for going in 6 weeks. I was given an estimated date for delivery. My issue with this company is the customer service. There are numerous times I would call request update, they say I’ll call you back or they put you on hold and leave you on hold. No one calls back. Beware!
I ordered 4 rooms of furniture. I loved the showroom and the customer service. I was given a delivery window of 12-4 today and it was late but the gentleman who delivered were very professional and polite.
Loved my experience at this store! My partner and I were helped by Joshua who sold us a lovely dining room set just in time for Thanksgiving. They delivered it so fast in 2 days which was so surprising considering how backed up deliveries have been this year.
Furniture Mart of Duluth exceeded my expectations. The showroom was immaculate and had plenty of inventory on hand. I came in to look but ended up purchasing a sectional, coffee & end table package. Josh provided me with stellar service and was very patient as I made my final choice. It was my first time here, but I won’t be the last. I’m looking forward to delivery of my new items in time for Thanksgiving! Thank you Josh!!!
I can only imagine what it took to set up a shop this big. I was disappointed to see all that effort and hard work go to waste. Lot of customers and no one willing/able to help them. There were 7 customers in line at the desk and everyone was upset. 2 customers had been waiting at the delivery area for 25 mins and no one brought out their purchase. A few were ready to purchase but complained about the service and the rest of us just had some questions before we made the purchase. Not to mention all the customers in the store with on one around to assist them. This place has the potential of being a true destination if the owner got it more organized and customer service oriented. Lucky for me, I googled the same dining table online and found it at Ashley Furniture. It was $65.00 more expensive but I think it will be worth it in case there are any delivery or damage issues in the future. They let my $1100.00 just walk out the door. I am sure the owner is able to generate a profit even with the issues but I can imagine this place really rocking it, if it was managed better. Dear owner: get more organized, hire more qualified people, pay them better and sit back and enjoy the profits. COVID-19 is not an excuse, there are a lot of customers out there looking for a good business to spend their money at. Thank you
Huge selection of furniture. Fair prices and great customer service. Kiernan helped us find exactly what we were looking for and they were able to deliver everything the same week. We will be going back again!
Josh was Fun and Exciting. We will definitely be back. 🤗
About a year ago I bought a round chair, and just two days ago we bought a dining room table. I absolutely love both pieces!!! Going back to get another table for my kitchen.
This store was pretty good. I hope they are still in business. I need a new chair.
This is my first time visiting this store with my daughter.I am very impressed with the variety of furnitureWhether you are shopping for contemporary,Victorian, Lavish And I have not seen a standingLingerie cabinet, vet elegant A Woman’s dream in her bath and it closet roomOh and Prices are great!!!Customer Service was great everyone was hands on Thank you Josh and Carter .
Friendly and nice service and fair priced
I bought a sofa and already paid about $2300 with $150 delivery fee. Then I decided to pick it up and asked my friend for few hours off to help me. I call the staff and she said I can pick up anytime so I rent a UHAUL and went there. However, they said I cant pickup it until monday. Wth. Then I ask for little discount on delivery fee since I paid for Uhaul they gave me $20 I ask for little more because it definitely more than $20. They did not accept it. Then I decided to cancel the order and I feel like they happy to cancel the order even this is completely their fault. I cancel the order and i have to pay $30 for uhaul make me a really bad they. However, this is a worse sale people I have ever seen. They are willing to not sell $2300 order to keep few bucks profit. Such a bad day for me. Loss $30 bucks and bad experience
Good price, and friendly customer service
Huge place! Have on your walking shoes! Good prices, nice people! Also they have some nice furniture.
You can find what ever you want with reasonable price
Wow! The most furniture Ive seen under one roof. Kiernan helped us find exactly what we needed at a great price. Well be going back again.
Love the service of this store - they have great furniture at a very good price. Meet with Kiernan at the store he is so great, he helped us with our purchase and was so kind and sweet. Visit them and get your furniture.
I originally came to the store to help my sister pick out her new living room set. The entire staff was so friendly and helpful and they have great prices, I decided that I am coming back to furnish my new home! You won’t be disappointed!Carter, Josh and Kiernan are the best!
This place is Awesome, called 3 friends and family before I left the parking lot. Large selection of home furnishings and accessories.
GIANT showroom. I’ve never seen so much furniture in one place. Kiernan showed us around the showroom and we were able to find exactly what we needed. We’ll be back again.
Jacob is a fantastic sales person. Friendly and professional. Make great recommendations without pushing hard on any sale. We went back and forth at least three times and he helped us patiently on every visit. The store also has a huge back room with clearance stuff (“as is”).
Alicia was awesome! Best and quick services! Even when above and beyond to give me measurements! Will recommend
Josh was very knowledgeable, helpful and on point with peividibg our needs in a quick manber.
They need to hire more employees. No one greeted me or attempted to help me. After asking for help, I waited 15 minutes for a sales associate named Alicia, who stated she would assist, but never came. I left and definitely will never stop here again.
Love, love ❤️, got great furniture, dream furniture, white bed, 2 night stands, head board & footboard !!!
Kiernan did a extra job with helping my sister with find things for her apartment. Great customer service.Great job!ThanksBeverly
Huge collection and awesome prices. I got me a sofa, loveseat, dining set(4 bar chairs and a large table) and a rug all withing $2500 including taxes and delivery. Not too many places you can buy good stuff at these prices.
Nothing to complain about. The staff is super informative and friendly... not pushy at all. Prices are reasonable. Check it out
Best service. Im getting to relocate and it was time to get a comfy bed.
Very Helpful, worked with us and honest about the durability of furniture
We bought our kitchen table here and TV room set, we are so impressed with the beautiful quality and prompt delivery we were offered. They set everything up for us and could not be more impressed
The customer service was terrible. I was in there about 2 weeks ago looking at a Pub table set to purchase. I went back on 6/30 to buy it and the price had double. They went to check the price and never returned. As I was leaving out the store the person that was helping me was on the phone and look at me as I was leaving. Then she stated Oh let me look in the book as she was looking in the book another sale rep came and ask her a question . Then she just started helping her and left. This was a nightmare and I could not believe it no customer skills at all. NEVER AGAIN IN THAT STORE. Please provide to your worker.
Worst store ever. They refused to match floor tags with their own internet price. Adjusted internet price on a fly after my complaint. They also refused to give a discount for a damaged floor sample. Just wasted my after Thanksgiving day
Jacob gave amazing service. Ther were a lot of nice options. We found a unique dinette we love!
I needed a new couch desperately. The selection was phenomenal and Kiernan was great with helping me get exactly what I wanted. Overall, it was a terrific experience and I cant wait to get my new sofa and loveseat this weekend. Ill update with photos once I get my delivery.
I had the pleasure of working with Marcus when purchasing a Full Bedroom set for my son and a King Bed for me. All I can say is wow! I was literally in and out in 30 minutes. This is definitely the quickest furniture sale that I’ve completed. Marcus was extremely knowledgeable and professional. He understood my needs and pointed me in the right direction to find exactly what I was looking for. Thank you Marcus for your expertise. Your service has exceeded my expectations. And a huge plus is the store has Ashley Furniture at an affordable price!
This place is great and Marcus did an excellent job. We found a great sectional and ottoman for the price. Very happy with the level of service and the quality of products on display. Id recommend anyone looking for furniture to check this place out.
Josh we appreciate you for giving us exceptional customer service! You are the best!
Is good BryceAnd good furniture to
Great selection and prices! Carter was extremely helpful too! It was our second time buying furniture with the company.
I needed a living room set and Josh was super helpful.
Great service and prices. Carter was awesome to work with!
Alicia was so helpful she was wonderful.. She was so patient with me
Furniture Mart has a great variety of items! I am a student and found various items for my place including coffee tables, dining sets, side tables, and chairs. The best part? Everything was affordable. As a college student, this is extremely important to me! I would definitely recommend shopping here to find an array of items and to receive efficient customer service.
Wonderful Store, Great prices and Phenomenal Customer Service!! I called before I came into the store and spoke with Carter who was extremely helpful and patient when answering all my questions pertaining to finance and the furniture. When me and my wife came into the store we were greeted immediately with a friendly smile and warm welcome by Marcus. Marcus was one of the best salesmen Ive had the pleasure of running into, he was extremely friendly and knowledgeable about the merchandise. My wife is 8 months pregnant and has a tough time walking around currently and without even asking, Marcus starting moving chairs and pillows around so that we did not have to lift a finger and could perfectly match the furniture and get exactly what we wanted. I would highly recommend this store and their wonderful staff here as well!
Horrible experience with them. I had bought a couch in the middle of July and they told me they didn’t have in stock at that moment and that they had to order it and it would’ve been delivered mid-August. Well the couche arrived instead yesterday (September 19th) after that lady that I don’t remember the name of, gave me the wrong date of delivery making me miss a whole day at work because I was waiting for it.The delivery guys, also, broke my garage door while trying to fit the couch through it. Just a horrible experience overall.Also that same lady is very rude on the phone so id suggest her to find a new job if this one doesn’t suit her.End of the story I will never buy from them again!
Usually a good place to get quality furniture one of the sales representatives was unnecessarily rude Hard to identify the employees from the customer Ive been a customer here for years highly disappointed in the service today
On 10.3.20 I went to the one store in Duluth on Pleasant HIll road to purchase dining table and bedroom sets. The person we met name Carter was there to help us and gave us the good tip to visit one in the Venture Dr which is bigger store than the one we visit for more selections. He also recommend me to ask for Kiernan at the store. As we went in to the store Kiernan was expecting to see us and was very pleasant. The store was so busy with so many customers. Kiernan had to go assist other customers at the same time assisting us. But he was very polite and didnt forget to come find me to answer all my questions. I ended up purchase whole bedroom set, dining table, and extra bed and drawers. The price was unbeatable and the service I got from these 2 gentlemen was awesome! We had such a great time shopping at this store and we are going to purchase sofa set soon from this store. I highly recommend this location! Ask for Kiernan or Carter to get help!!!My delivery will be here tomorrow and cant wait to write another good review on delivery and assemble part!! To be continue!
I had such an incredible experience. Everyone was so nice and helpful. The sales men were all absolutely so patient and kind. The customer service was also incredible. I will definitely be back
Came out to purchase some couches and a dining room set. Alicia helped out plenty and made everything easy and clear. Would highly recommend Alicia.
Kiernan was fantastic 👍🏽😇 A real gentleman and excellent Customer Service Salesman. Very Patient.
Josh was absolutely amazing!
I fell in love with this furniture store. The staff greeted us, introduced themselves and left us to Rome the entire store without bugging us. When we were ready we went to our salesperson and asked for help. We told Carter what we wanted, he explained everything to us we conducted our business and left. Great shopping experience.
Great place with different variety & excellent service from Josh Very friendly and professional
They have so many selection and reasonable price. Carter helped us to see what we want. Excellent customer service with knowledge. When we got delivery we had little problem one of bed but delivery crew Mr.Lin took care of quick and nicely. We are happy to purchase our furniture here.
Ordered a dining room table that was over $600 3 weeks ago. On top of that, I paid $110 for a delivery fee. You do the math. I was told the table was there last week and they can not deliver until Monday which is today. The delivery time is supposed to be btwn 1pm-4pm which was also stated to me. I called today and was told that my delivery is scheduled for tomorrow. The misinformation and customer service has not been good at all. I literally have been waiting for a month now which is rediculous. I will not be buying anything from here anymore and I suggest before you purchase something from here, get the delivery date and time on writing.
Steven was great! He gave great advice in purchasing a kid mattress set. I will definitely come back to make future furniture purchases.
By far the biggest selection of mid-grade furniture Ive seen. After spending 3 weeks of shopping other stores (The Dump, Ashley, Havertys, a few others), we bought from here. Prices are negotiable and the furniture is not high-end. But its affordable and fairly priced.
Everyone that helped was really polite everything is nice and clean :P
Prices went up for 2020. I bought a bed went back 2 months later went up $200.prices are going up. Search here last.
Their whole pricing scheme is misleading. Their item that was advertised as $698 at Ashley Furniture which they were selling for $350 was actually CHEAPER ON THE Ashley Furniture website. They would not match. Beware.
Terrible customer service. Ordered sofa set in June 2020, kept stringing us along saying it would arrive soon. Kept asking to buy floor model - no. Three months later, finally said we could have floor model for a whopping 5% discount. Couple that operates business is rude and patronizing. Can’t imagine dealing with them on a warranty issue. Stay away.
Great furniture good prices, Alicia the sales rep was wonderful attentive and found my needs & wants!
Same furniture you find everywhere. Decent prices but no great finds. Large selection of damaged markdowns, though. Staff was nice.
My experience and expectations were high because I had made a prior purchase that was pleasant from start to finish. However, I’m guessing the level of customer service has changed and gone to hell along with the former name Underpriced Furniture. I had just closed on a 5 bdrn home and needed a bedroom for my son. I ended up getting that plus a sectional. We waited 2 hours in the waiting area to finalize the purchase with financing. My sales person Lyra never put the bed on the order. Not only did I have to wait a really long time for my items but I later found out that this error was made. I had to replace the order with Lyra only to be called a week later with a follow up call that my night stand was in. So I asked her about the bdrm set only for her to get defensive and tell me that most customers appreciate her calling to let them know when there items are in. She asked me if I had placed an order for a bed and didn’t see a ticket. This was very frustrating because I had just reordered the bed one week prior for the second time with her. I told her to refer to my husband for further communication because I just don’t get it. I will no longer do business at FURNITURE MART! I’m so disappointed because they have great prices but it’s just not worth the hassle. I will furnish the rest of my house elsewhere.
We had a great experience at Furniture Mart searching for (and purchasing) our new mattress and bedroom set! We were hesitant at first going to a store we werent very familiar with, but from the moment we were greeted by Marcus we knew we were in good hands. He welcomed us in, immediately asked what our needs were, and effortlessly helped us navigate the MASSIVE sales floor while patiently answering the many questions that we had. He clearly knew his stuff and we LOVE our new mattress and bedroom furniture! We will definitely be back and I cannot recommend Marcus enough!!!
This store is great my husband and I came in looking for an master bedroom set. This was our first time in the store so we didnt know what to expect upon arrival. We were surprised with the large selection they have and very affordable prices. The customer service was excellent. Marcus helped find exactly what we looking for and his overall knowledge of the furniture was excellent. I highly recommend this store. We will be back for future purchases.
Carter was so helpful and personable when I purchased my bedroom sets that I brought my husband back to purchase my dining and living room sets. Landon helped us todayHe was very personable and helpful as well. I will be back to purchase something else.
Theyre not going to have specific pieces of furniture you might be looking for. Prices are pretty high compared to other stores. Id suggest looking at all furniture places before checking here, so you wont regret getting something that only works for a year.
Great experience- customer service is amazing!Marcus was our salesman and he was great. Setup the delivery for exactly when we wanted. We are going back to buy the dinette set soon, Thanks again Marcus!! did great jobs!!
Great deals and great service! I just bought a king bed. It is my first time visit the store. The have great selection and awesome customer service with Alicia! If you are looking for great furniture with great time, this is a furniture store you must visit! I would definitely recommend it to all my friends!
Marcus was an absolutely awesome Sales representative. Awesome prices and awesome service!! We’ll be back to furnish the rest of our home when the time comes!!!! Totally recommend!!
Persian swag around every turn.They have a glass room directly to your right upon entrance than immediately every precarious thought that comes to mind.Would be great for a bull in a China Shop
Over priced for furniture. Big lots have better prices and its directly across the street but basically the same furniture thats sitting on those floors in furniture Mart.
Alicia made everything clear with us. Very great personality. Would highly reccomend her.
We purchased furniture at this location about 1 week ago. We had a great experience and it was directly the result of working with Marcus. Ive been in retail most of my work life and part of this included furniture sales. I understand the importance of building a relationship with customers and delivering on their expectations. Marcus is the reason that we made this purchase and he is the reason that we will return when we need more things. He was very knowledgeable on the furniture and personalized our experience. Thank You Marcus!!!
Decent place. A lot of choices which is good.
Very pleasant experience with josh i will shop again
Allis was great.... Great customer service. She was patient and very helpful. Keep her! Also what brought me in was the beautiful chandelier I purchased.Thank you Allis!
Awesome service and prices Carter is awesome
Would purchase here again any day!! Marcus has been better than any sales person we have had dealings with. We purchased living room and bedroom furniture, he never hovered or forced his hand, when we had issues with delivery he called the warehouse himself to ensure delivery and made sure we have the drivers info. He made this sale and all the crazy events that followed seamless, professional and honest all while laughing with us and taking the tediousness out of the process! Proof that good people do exist.
This is a great place to browse and buy furniture from. There are so many different styles and looks to choose from. I just bought my own apartment in Atlanta and I was looking for modern-style furniture to accompany my living space. The salesperson I talked to was extremely engaging and quickly answering any questions I had. I bought a bedroom set, a dining set, and a living room set. These sets completed my entire apartment so stylishly and it did not break the bank either. I would definitely recommend Furniture Mart to a friend.