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Helpertech Cell Phone Repair Eagan
2075 Cliff Rd #104, Eagan, MN 55122, United States
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Helpertech Cell Phone Repair Eagan
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Qu
Review №1

Shattered my screen on my week old new Motorola OneAce5g phone they were the only place I was able to find to replace the whole screen cheaper than any other place! Instead of paying $200-$300 I paid $130! The only thing that sucked was it was going to take 2 hours to fix and I wasnt able to get there with enough time for it to be done and get it back before they closed so I had to wait till the next day to pick it up! It definitely wasnt fun not having a phone for just about 24 hours but it was worth it because they did an awesome job and it looked brand new again! I will definitely go back if I need anymore repairs done! The staff were very nice and knowledgeable! Definitely pleased with the overall experience!

Pa
Review №2

Absolutely HORRIBLE experience here. Brought my phone in to repair a cracked screen - 2 weeks later and I still do not have a working phone. During the repair, they did something that damaged my phone. After them trying to fix my phone with no luck, they ordered me a replacement iPhone 11. I picked up the replacement phone today and the person working forgot to install my SIM card so Im still left with a non-working phone. I was advised the phone would be a new, out of the box replacement. Upon checking, Apple advises the phone was purchased a while ago and is no longer under warranty. The manager Jamie and supervisor Angel were very nice but this whole situation has been beyond absurd. I see all the wonderful reviews, but unfortunately, I was not so lucky. Beware!

Do
Review №3

The nice young gentleman at Helpertech did an absolutely beautiful job repairing the camera in my iPhone XR and the price was vastly less than I had been led to expect by the Apple Store. You guys do a wonderful job and I cannot recommend you highly enough. Thanks.

Dr
Review №4

Excellent, fast and HONEST service. I had a great experience today getting my iPhone 7 repaired. Jamie (sp?) diagnosed the issue and had me on my way quickly. Very thankful and will be telling many about my experience.

Jo
Review №5

Cassie was great help! Explains any questions you may have, exact guess on how long repair would take, and offered other options to help out long term as well! Free screen protector and bought an awesome phone case from them too! Quick repair and awesome customer service. Highly recommend to all needing any phone help 😁

ha
Review №6

Katherine did a great job replacing my sons screen on his iPhone. It was fast and friendly service. Highly recommend this place.

La
Review №7

Awesome service. Very quick and cost friendly. Very helpful employees!

Da
Review №8

Kathyrn was ver helpful and professional. She was the embodiment of customer service. I definetely. recommend helpertech for repairs and will be using their service again

Ma
Review №9

Angel was very fast and well informed. Did a great job and would come back if ever need another repair.

Ja
Review №10

Angel was very professional and quick to repair my broken screen. What an extremely friendly and nice young man!! I will come back here for my future repairs. Thanks so much, Angel!

Sh
Review №11

Worked with Jamie today; he was very informative and helpful! Great place, great prices, knows what they are doing! Would definitely recommend to anyone.

Bi
Review №12

Ryan helped with iPhone X fast service, explained pricing, made repair fixing screen and bubbled battery. Looks brand new and ready to be dropped some more. Super deal. Very satisfied.

Be
Review №13

Had my phone fixed awhile back ago. I had to change my screen protector and then my phone is back to the way it was before it was fixed. I cant believe that I paid $600 dollars for it to be so called fixed.

Ty
Review №14

I broke the camera on my Samsung Note 8 and randomly swung in this place to see if they could fix it. I was quoted over $120 at a different repair shop over the phone, and Angel (the employee I worked with) had the part in stock so it was a fraction of the price to fix. Glad I did this versus what I normally do which is purchase a new phone.

Ka
Review №15

Angel was very helpful. Great turn around and priced reasonably.

Ma
Review №16

We stopped in to get my boyfriend’s phone fixed. Cassie was super friendly and helpful! She was very knowledgeable and gave us a lot of info when we asked questions.

Co
Review №17

High quality screen repair, and Katherine was very nice (give her the bonus!!)

Sh
Review №18

I came into store to work with Coby to get my phone battery changed and my charging port cleaned. Coby knew exactly what he was talking about when I asked him about viable solutions for fixing my phone. He helped me figure out which options were best for me and took only 20 minutes to work on my device. I couldnt be happier with the experience! My phone is now working great!

Er
Review №19

The good: They were friendly. I sent a repair inquiry on the website, and they replied quickly, with a fair price to replace a broken screen.The bad: They lost parts of my phone and the repair was poorly doneThey had to order the part, and told me theyd call when it came in. I called a week later, and they said, Oh, yeah. We have the part. Fine, they missed making a call. It happens. I brought in the phone and they swapped out the screen. There was a dark spot and the tech said that happens if it is clamped tightly, but it would get better. It did, but then the screen fell out. So I brought it back and they reset the screen.Three days later, the corner of the screen exploded on my wifes desk. I know youll say she dropped it, but no. Im pretty sure they over tightened the clamps to try to get it to stick, and it just took a few days for the stress to show as a catastrophic failure. When I finally ordered the part and replaced it MYSELF, there was a ton of extra adhesive. Im pretty sure they never cleaned the old adhesive and just put the new stuff over it. Also, they never replaced the data cable retainer clip because that was GONE.So if you want them to not clean the old glue tape off, over tighten the clamps to get the new screen to stick to the old glue, and lose parts of your phone, by all means, give em a try.

An
Review №20

Coby honored the price I heard from another employee on the phone. Thank you.

He
Review №21

They are friendly and helpful. They have helped me with all my iPhone and table needs. They are also fast and efficient. I will go to them every time I need tech repair.

Ru
Review №22

Excellent place! Jamie was so helpful.He is so good with people.Will recommend this place.

Ea
Review №23

Excellent place! Jamie was so helpful and with so much of patience.Would recommend this place to everyone

Li
Review №24

Took my phone in to get the screen repaired. I spoke to Cassie the day prior and she was the one to help me in store. Took only a few minutes and its good as new. Im a happy customer

Mi
Review №25

Angel was great! The phone was repaired in under 15 minutes ans I was on my way. Great place.

Di
Review №26

Cassie was great! She was able to take me in for a cell phone repair before closing. She quickly finished repairing my phone screen in 15 MINUTES!!!! She was very professional and friendly. Would definitely recommend going to this store for repair services over places like CPR and such :)

Jr
Review №27

Very quick and professional service! Ryan took care of my iPhone’s damaged screen in less then 15 minutes. Highly recommend!

Mi
Review №28

Scott and Katherine were a wonderful help in fixing my phone! Great customer service and a job done well!

An
Review №29

The Experience here Was so incredibly accommodating! Scott and Angel were friendly professional i totally recommend helpertech!!! thank you for everything!!!

Fr
Review №30

Angel helps me every time and give good customer service! Thank you !

Be
Review №31

Efficient and Fast. I literally walked in and was out within 22 minutes. That with payment and paperwork. Very nicely done.

Ky
Review №32

Scott was amazing! Fixed my sons cracked screen in no time. Looks like new

Am
Review №33

Great fast service for replacing iPhone 7 battery. Scott was very helpful!

Ma
Review №34

Extremely fast service time! They fixed my cracked phone screen quickly, thank you Scott and Ryan!

Je
Review №35

The MOST competitive prices in MN. Katherine was very knowledgeable and helped us out. In and out in 15 minutes. Will be back for any future repairs.

Ca
Review №36

Great service they were able to fix the front and back screen of my iPhone same day! Would definitely recommend!

De
Review №37

This place is great! This is my second time coming here, and each time they have been so helpful. Always welcoming with great customer service! I definitely recommend coming here if you need phone repairs or to purchase a device! Thanks Helpertech for helping us!

Da
Review №38

Scott was very helpful and very knowledgeable. Definitely a friendly store to come to you to get your phone fixed

Na
Review №39

Helpful and friendly staff, but prices were higher than many nearby places.

Br
Review №40

Scott was efficient and kind. The repair of my iPhone 11screen was fantastic

Ru
Review №41

Scott was amazing he fixed up my iPhone X with a new screen and it looks awesome thank you

Ja
Review №42

Ryan did a great job helping me with my iPad Pro and iPhone 12 Pro Max! I would highly recommend!!

Pa
Review №43

Went in for a couple of questions. Returned the next day and made a purchase. Katherine was very friendly and helpful. Thank you.

Re
Review №44

Ryan did a great job repairing my iPhone screen. Keep up the great work.

Ma
Review №45

Stopped by and got my phone fixed here. Very fast service. Jamey was very helpfull.

Ma
Review №46

Coby did a great job repairing my iPhone XS Max in 15 minutes!

Ma
Review №47

Coby did a great job fixing my iPad 6th generation!

Jo
Review №48

Great service and prices. Angel repaired my screen, front and back glass on my s8

ma
Review №49

Angel did a great job! Perfect customer service

Pe
Review №50

These guys were amazing and putting a screen on my iPhone XR in 15 minutes. Scott was very helpful

Sc
Review №51

This place was fast, had all the answers and was able to save me money on top of it all compared to competitors. Highly recommended!

vi
Review №52

Coby did a good job and was very fast fixing my iPhone 7!

Ru
Review №53

Angel does an exceptional job, great customer service.

Ca
Review №54

I had purchased a laptop from Helpertech recently, and although at first use it appeared to work properly, I soon encountered a couple problems with it. I spoke with a gal by the name of Cassie, who had told me that the manager/owner (cannot remember which) had left for the day, and that to receive a complete refund for the item (because it was still under warranty) I would have turn in the laptop and wait until at least the next day. I explained how I had used the laptop for work, and needed to submit materials the following morning. Cassie then called the individual at home, and issued me a full refund within minutes. This is the kind of customer service you cant top. There is a reason why Helpertech is rated 4.8 stars with over 400 reviews. Thank you again.

Kd
Review №55

Ryan was very friendly, knowledgeable and quick! Will definitely be returning for any future repairs.

To
Review №56

This store was exceptional for it’s service. No appointments. Just walk in, tell them what issues you have about your iPhone. At min. they will take an hour to repair but the results are well worth it, all done at the same day!This store is perfect for your iPhone needs! And if you meet Cassie she delivers excellent customer service!

Cr
Review №57

Ryan helped me with my IPhone 7 and they are awesome here. Go see these guys.

Ti
Review №58

Scott is Very knowledgeable and a pleasure to work with I would definitely recommend doing business with these guys

Da
Review №59

Coby did a great job helping me with my iPhone 12 Pro Max!

Pa
Review №60

Coby did a great job with my iPhone 8 screen repair in 15 minutes!

Au
Review №61

Ryan helped us with our XR and 11 Pro cell phones today! Great service!

Ro
Review №62

Kathryn did an amazing job on my phone, changed the battery and my phone is holding a charge. Saved me a bunch of money thanks a bunch.

Se
Review №63

The employee Angel helped me with getting new screen protectors on my iPhone and iPad, he was very helpful and receptive to my needs. A 5/5 experience!

Ja
Review №64

Coby did a good job helping me with a screen protector on my iPhone 7+

Se
Review №65

These guys seem very reasonable with buying and selling prices. Very polite experience with good communication. I’ll definitely return to an honest business like them.

Sh
Review №66

Coby did a great job fixing my iPhone 6s! Way cheaper than what apple would have charged me.

Ev
Review №67

Great service. Quick and efficient, thank you Cassie for saving the day

Ev
Review №68

Coby was very kind and helpful with putting on my screen protector and answering my questions about my Windows PC!

Aa
Review №69

Great service! Fast and perfectly done! Highly recommend

De
Review №70

Scott is very knowledgeable and very professional help me fix my iPhone XR in a snap

Da
Review №71

Coby did a great job replacing my iPhone SE battery!

To
Review №72

I brought my Iphone to Hypertech to have the severely fractured back glass case replaced. The replacement aftermarket case was flawless and looked great and the price was beyond fair. Unfortunately that evening I experienced issues with my phone. I brought it back a couple of times because the problem was “intermittent”. Having owned my own repair shop for 25 years I had grown to hate the word intermittent. I also know that no matter your care and training mistakes happen. This is the time a business with integrity rises to the top and makes the customer better than whole. This is exactly what Bob Brennan the owner did.They purchased a used Iphone X in perfect condition. They then put a brand new battery in it(my old phone was at 80%) and delivered it to my house where Scott reprogrammed it. Would I do business with Hypertech again? Of course I would and did.They have my wife’s phone now.

J.
Review №73

Coby did a great job repairing my iPhone 8+ in 15 minutes!

Ny
Review №74

Coby did a good job repairing my iPhone 7+ in 15 minutes!

St
Review №75

Coby did a great job with my iPhone 6s+ screen repair in 15 minutes.

DA
Review №76

Casey was a wonderful help! I got my screen repaired . Very quick service and they gave me special discount! I would really recommend to come back again for my laptop repair.

Ro
Review №77

Coby did a great job installing the battery in my HP laptop!

Br
Review №78

Coby did a great job fixing my daughters iPhone 11!

Cr
Review №79

I brought my iPhone 6s in with a cracked screen. Kathy, the technician, was very polite and professional. While my phone was being repaired, she called me on my alternate number to tell me that the home button was inoperable and provided me with a range of options. I would highly recommended this store.

El
Review №80

Katherine was great, fixed my phone within the half hour!

Ka
Review №81

I was very pleased with the servuce . Angel did a great job and was very helpful

Vi
Review №82

Coby showed me a very good iPhone XR and showed me where the restroom is.

sa
Review №83

Coby did a good job helping me with iPhone 7+!

Ev
Review №84

Very helpful and professional! Angelo was very helpful and friendly.

th
Review №85

Coby did a great job repairing my IPhone 7 in 15 minutes!

Ya
Review №86

Coby was great at helping me pick out a MacBook Pro that was refurbished!

Tr
Review №87

They were very helpful and got me all set. Kathryn was very kind

Cr
Review №88

Coby did a great job repairing my iPhone 7+ in 15 minutes.

Ax
Review №89

Coby did a good job helping me with my iPhone 11!

Ci
Review №90

Angel did a great fast fix for me! Thaks you!

El
Review №91

Coby did a great job helping me with my iPhone 11 Pro Max!

xa
Review №92

Coby did an amazing job helping me with my iPhone 8+!

Za
Review №93

Coby was great helping me with my Dell Inspiron!

La
Review №94

Coby did a great job helping me with my iPhone 7+!

ni
Review №95

Katherine was very helpful! Excellent service

Ky
Review №96

Coby did a great job replacing my phone screen it was super fast

Ko
Review №97

The gentleman that helped my son and I were very upfront and honest about the repairs we needed. I appreciated not feeling pressured to pay more than I needed to and not being taken advantage of. Highly recommend checking this place out!

Sa
Review №98

Coby was very kind because he installed a screen protector perfectly.

Di
Review №99

Coby did a great job repairing my iPhone XR in 15 minutes!

Pa
Review №100

Coby did awesome fast and great service highly recommended

Information
100 Photos
100 Comments
4.9 Rating
  • Address:2075 Cliff Rd #104, Eagan, MN 55122, United States
  • Site:https://helpertech.com/locations/eagan-mn/
  • Phone:+1 651-400-1472
Categories
  • Cell phone store
  • Used computer store
  • Computer repair service
  • Computer service
  • Computer store
  • Electronics repair shop
  • Electronics store
  • Key duplication service
  • Mobile phone repair shop
  • Phone repair service
Working hours
  • Monday:Closed
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:10AM–3PM
Service options
  • Curbside pickup:Yes
  • Online appointments:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Buys used goods:Yes
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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