I was in a very large bind with a lost phone and a job that requires one. The staff was very patient with me and I was a little agitated just by the situation. I was very impressed with the level of customer service provided and doubly impressed by the staffs knowledge and professionalism. I wish more stores were like this one!

The manager Sno is rude, lazy, not helpful and not clear in communicating. He asked me stupid questions like how did I charge me phone. He was too lazy to look in the box for the charger with the phone I was returning. How else do people charge their phone? Is he serious? I dont recommend this location.

Not helpful. Staff was nice enough but did not help me at all. They recommended that I go to a different T Mobile for the help I wanted... Just go to the Apple Valley T Mobile for a better day.

Curtis was very knowledgeable and listened to w.hat I wanted in a new phone.

It was Quick and easy to transfer numbers from Verizon to T-Mobile. Minh know what she is doing and She did the best. Will use them again.

Pack food and water if you are planning to visit this store. If you want build your tolerance for patience, this is the store to visit. Service is ridiculously slow. Been waiting almost an hour just to get a replacement SIM card for my home internet.....quick review on Tmobile internet- it is absolutely terrible. It is so spotty and it interferes with my 5g on my phone which is also Tmobile. My phone never had issues until I got tmobile internet. Im so frustrated Im about to switch carriers entirely.

Had a great experience with Young today at TMobile. He was friendly, knowledgeable and great to work with!

T-Mobile threats their Sprint customers as second class citizens.At this time you can not get the same services such as internet, switching from Sprint to T-Mobile, and with the 5 Billion dollar promotion you can not even buy a Galaxy A32 in store on April 18,no demo model to look at, no phone in stock to buy .All employees just say I am sorry all the time. Most employees have no personality, dont even say Hello, goodbye or not even thank you.

If you want to get cheated and lied to come to this store and ask for Minh she will lie to your face tell you your are getting everything you asked for and later I came to find out she had lied about the plan I was enrolled in the free two years of Netflix I was supposed to get. This girl will lie to you to get the commission

This is the best Sprint location Ive been to. Everyone there is super friendly and helpful.I worked with Mathew specifically, and he was excellent; answered all of my questions, was able to solve everything I went there for, and he got me back up and running in record time. I cant thank him enough for the help today.

I needed to upgrade my iphone today. I received fast and courteous service from Mathew. I hadnt updated my phone for a long time due to storage issues but Mathew found a way to do this for me so I didnt need to go home and return to the store at a later date. All the staff was kind and I appreciated their undivided attention.

David and Steven the most ineffective people in the world and costumer care doesn’t exist at this store they really don’t care at all

I have been a loyal Sprint customer for about 10 years so this is not about Sprint but the store it self. I everything looked good and the the salesperson was as helpful but I needed a location with phone repair an this was not it. So if you need repair service this is not the location.

Manager is terrible. His customer service skills are terrible, where ever he went to school for professionalism, he should get his money back.

Its a pretty good store. Been going there the whole time I have had sprint cell phones

The staff poor service we been there just to ask quick question, am tired been T-Mobile

No one likes going into the phone store because it means something you use all of the time is broken. I unfortunately was in the same boat and was irritated my phone died and had to spend time at the store. David and Mathew though were really helpful and patient. David went above and beyond to help me understand my plan, find the best solution for me, and was very kind. Mathew helped me set up my phone and get things connected which was great. They made an unenjoyable trip to the store a bit more bearable. Thanks for the help, David and Mathew!

Always helpful and efficient. Explain the process with expert advice and willing to take time to explain my plan and options.

Jeff and his team are very respectful and always goes out of their way to help me. Jeff helped me resolve a long going issue that he could of easily told me he couldnt help. He reviewed my plan that I have multiple lines on to make sure I have the best plans. He and his team have always greeted me and they work together to help me out. They are just 1 of the reasons Ive been with Sprint almost 13 years. Thank You to Jeff and his team!

Horrible experience at this location today. Went in shortly afternoon hoping to return to Sprint after a few years absence. Had six lines to transfer. Guy working was from the Rosemount store and was upfront that he did not know his way around. Should have scared my friend and I off but he went to work. We gave him some information and we had to leave to get some things done. He forgot to give me my ID back so had to go back and retrieve it Came back shortly after and he really was no where on the deal. But he went to work and called into Sprint. Asked for my ID again and then misplaced it. He told me he had not asked for it but after some searching found that he had it on the desk. I was told I was approved for 5 lines but I reminded him I needed six so he had to call again and run my credit a second time then he Needed all phones so had to run to St Paul to pick up a couple of them. When I returned I expected to finish the deal. He instead was caught up on the phone with Sprint and was arguing with them that he was being given the run around. Finally he handed the phone over to me and it was going on 5:30 PM. Got on the phone and was asked all the same questions by a Sprint representative that spoke poor English and was obviously speaking into a microphone and I couldnt understand a word and kept having to ask him to repeat. I received a warning from Credit Karma that Sprint had run my credit three times by now and I mentioned that. While I was speaking to him a guy walked in a Medieval cape and kilt and started waiting on customers. Completely bizarre scene! In the sake of time I asked him to to get a manager and after a long wait a lady named Mary came on with a thick accent. When I repeated that I wanted an English speaking representative she said I would have to deal with her. I hung up. Five hours and nothing but wasted time. My friend had not eaten or drank anything all day and was frustrated. He had stayed there and also witnessed many people walking out unhelped during the time we were there. As we were leaving no thank you for coming in or for apology for wasting our time. Mary called from Sprint again as we were in the lot. I unloaded on her and she hung up on me in the process. If I could give this store and Sprint 0 Stars I would!! DONT WASTE YOUR TIME HERE!

This young man Jeff Johnson took me from upset to totally calm. He was amazing. The sales rep Brandon Winston was sweet as he could be. Really appreciate these gentleman. Great customer service.

The store Manager Dylan was very helpful. I would recommend stopping into the store in you have any sprint related issues.

Terrible experience with this store and would give it 0 stars if I could. Staff was not properly trained and twice I was provided incorrect information on the current promotion for a difference of more than $350 dollars and a wasted trip into their office. I was referred to the manager, who then said that he couldnt do anything to help me, and that he needed to take care of customers in the store. I guess as a 20+ year customer of Sprint, I wasnt considered a customer since I was on the phone. Terrible training, terrible customer service. Never go to this store.

Overall i had a good experience with this location. The young gentleman who helped me answered all my questions i had and got me a good phone. I think i asked every possible question i could think of and he had an answer. As long as you understand policies set in place for customers, this will be a great place to get a phone.

Shout out to Brooke! I shopped at every major competitor to try to find someone offering a better deal than my current cell phone provider. I first met with Brooke in the eagan sprint and then went to 3 other competitors. Every where else I went spent all of their time convincing me to join with them by bashing their competition. Brooke spent her time with me telling me what she could do for me, not what others could not. As a sales rep myself, I appreciate that approach so much more. I got a great deal and enjoyed the Sprint Carnival day. I hope all of the associates were able to scrub the face paint off! They all seemed to be having a lot of fun with it and were working as a team to complete all 4 of my new phones. Thanks Brooke!

Was able to help with our upgrades even when my wifes phone had issues

This store is amazing. Josh got me in and out of the store fast and saving money after leasing a phone. Thanks all! Ill be back soon. My new favorite Sprint store!

Arrived at 10:10 a.m., to exchange 5 phones and get new ones. Left after 2:30, with 3 phones, excuses and lies. And, one of the phones returned was not properly recorded or received in Sprint Warehouse so they want me to pay. It was terrible service, Andres, clearly lied to us. -0- rating go to best buy, much more helpful and better inventory.

Over the last 6 months weve transferred 5 lines over to Sprint from other carriers. Each time the staff at the Eagan store has gone out of there way to help us pick the right phone and find us the best deal. When we leave the store we know our phones are working and if there are issues they will take care of them. Most recently Joshua went out of his way to make sure everything was transferred to the new phone and it was completely functional when we left. He also made sure that we were able to take advantage of all the discounts, rebates and promos that were available to us. Ive never had a bad experience there - outstanding customer service !

I have never been disappointed with this store! The employees are friendly and knowledgable. I know that if I have a problem that they can fix, they happily will. I also know that when they cant fix it, I can get an honest explanation as to why, and they may try to help anyway. That is what really impresses me. I wish more customer service experiences were this positive!

COME HERE AND SEE JON CURRY NOW! He solved my phone problems and explained pros and cons of different phone plans. he was the first person to greet me and one of the hardest working guys there! Not sure why I didnt come see him sooner but my goodness Im sure happy I did! EVERYONE NEEDS TO ASK FOR JON CURRY!

Jon & Francisco were absolutely awesome they helped me set up my phone completely. Came back the next day to get help. It was great. These guys are knowledgable and fun!!

Excellent staff. David and Mathew were incredibly knowledgeable and helpful!

Great experience! Keep up the good work!

Sales rep. Josh was very professional and guided us to the best plan and phones for our situation. He was personable, yet kept the process moving along. We have been Sprint customers for over 15 years and have no reason to look elsewhere!

Best customer service Ive ever experienced.!!! The workers are always so happy and willing to help with every situation. Everyone had a smile on their face and super happy! I will forever be going there!

The lady at the Sprint store was amazing!! She helped me find a case for my phone and didnt even treat me differently even though I dont have Sprint service! Im thinking about joining Sprint because of the information she gave me and because she was so nice!!! If you are going to this store go see Allison!!

Went to this store for the first time today with low expectations. The staff was awesome! Very helpful, friendly and entertaining 😉. Thanks so much for helping my very NON tech-savvy self!

Nice store. Staff very helpful giving options on plans and phones. Have been there three times and always pleased with my experience and the excellent service.

My son needed a replacement phone. We went to the Eagan, MN. store. Joshua F. and Connor helped us. They answered all our questions and were very friendly, efficient. I would highly recommend this store.P.S. I will never go back to the Apple Valley, Mn. Store.

I went in to extend my 2 year contract and get a new phone. I left very happy because Joshua explain the new service and that if I agree to 2 year lease. I would actually be saving more money! This place rocks! And they even stayed half an hour late to help me finish.

I went to this store after having it recommended by a coworker and being treated extremely rudely at the Chaska location. Brooke was so nice and extremely helpful in getting me a new phone and getting me set up in short time span as I had run over to the store on my lunch break. After I explained my experience at the other store, they went so far as to apologize for the behavior of that store and assured me they would help me anytime I needed it. I will only be going to this location from now on.

When in the store to be ignored by the staff. Asked if there is another sprint store close by and the laughed west st paul. Great job guys.

Good customer service. Helped me out and got me exactly what I wanted for a good price. Helped me pick plan options and explained the benefits of different options.

We just received EXCELLENT service at the Eagan Sprint Store. Joshua and Jon were very knowledgeable about the Sprint products and plans, helped us make comparisons, answered our questions, and made sure that all of our concerns were addressed, completely. They were extremely pleasant and professional to work with!

The employees at this store know their product and were very helpful on my new phone purchase. They even kept their cool when my father was grilling them with questions over speakerphone lol. Great store and experience.

Staff was friendly. Thats the only good thing that I can say. Spent 3 hours in the store and everything was set-up but the idiot who set up my account set up my account completly wrong. 5 hours spent talking to csm from cooperate and issues fixed and got a few life discounts for the complete failure from incompetent workers...tsk....tsk....tsk

My salesman Jon Curry was extremely helpful. Finally i get some good service after 17 years with sprint. Thanks again Jon!

If I could choose 0, I would. Taking the chance even after I discovered I was lied to, I tried the service. Much to my regret. I leave my phone on my desk at work (dont touch it) and the service drops. I tried to return a tablet within the 14 days and the advice they gave me almost made it my responsibility to pay for the tablet. I could not have had a worst customer service experience. Trying to pay off and unlock phone I have made 5 visits/calls (so far) and it still isnt unlocked. Every new rep has a different story, different rules. Go ANYWHERE else.

Every member of the staff at this location has been helpful when I needed them. Brooke Heckel especially stands out as an exceptional customer service rep. She has helped me solve numerous issues with my account and phones in regards to upgrades, billing problems, and promotions. Ive never had another customer service rep at any company work as hard as she does to solve a problem. When customer service lets me down over the phone, I know I can go to the store and she will solve it.

This eagan store has its stuff together.The staff here are helpful. All of my questions were answered. My issues were resolved. Jon Curry helped me . He offered me water and a more comfortable chair. Thus making my experience here even nicer.Answered all my questions, and fixed my problems.

Sooooo helpful. I dont know how anyone could have a bad experience with these guys, unless theyre just one of those people that cant be pleased. I know absolutely nothing about this stuff, and the staff was amazing about it. Very courteous, and FAST service. This is definitely my store. I can go in and ask what might seem like the dumbest of questions, and am never given any grief for it. Everything was explained in a way that someone who isnt tech savvy could understand. I wish customer service was like this everywhere! It should be a law. ;)

Excellent customer service!! Way better than the Apple Valley location. The Manager, Michael Clark, is patient and knowledgable. I would highly recommend coming to this location.

Poor customer service. Was told my lease was going to be 5 buck. First bill was 20. Not able to change without buying out my contracts (two phones). We all know how much thatll cost. Not a corporate location so everything you ask will be you have to call Sprint to get your questions answered. Just useless. Ive been with Sprint for over 20 years, and these people dont care if you get taken care of or not. Rethinking my provider.

Connor Mullarky was extremely friendly and helpful. He not only answered all my questions but was quick to point out many features I previously didnt know about. I certainly would recommend him for a promotion!!!!!

Great customer service is tough to find sometimes but the Eagan Sprint store did not disappoint. Josh Franciscus initially helped me to pick out my new LG phone which I love. Unfortunately electronics are electronics and I ran into an issue which I believe to be an issue with a new released phone and software issues that happen all the time. When I returned to the store Josh and the other staff from Jon Curry and even the store manager Michael Clark were eager to help. Definitely will be coming back to this store for my Sprint needs.

What a joke, looking to switch providers and with three managers on the clock neither of them capable of of turning the music down low enough to hear what they had to say, it was obvious they treated there job as an joke!!!!..., Cant wait for these idiots to get fired!!!!, I had to be forceful on getting information outta the the retards that mange the place... and obviously they had better things to do..., So, Sprint sorry you had a better cellular offer, but your garbage costumer service made the decision very clear for me!!!...

The service was awesome!! They guided me through the plan options the phone choices and set up. When I walked out the door I was completely done with tmobile!!

Blake was like a breath of fresh air.My first call was on Thursday when I had questions about sims and phones because mine was broken, he was very knowledgeable about everything I asked about which made me be very cautious about buying unlocked phones.Saturday I purchased a replacement phone from a store in Saint Paul & I went to 2 sprint stores in and they didn’t have the sim I needed. I called every sprint store in Minneapolis & Saint Paul and some ppl you could tell they genuinely looked to see and others just gave me the run around and some just didn’t seem like they wanted to help. I called the Eagan store and got Blake again and he was just very helpful like the first call. I hope you get recognized because I called on different days and you still were very helpful and didn’t sound like you hated your life. Thanks again Blake.

Outstanding service from everyone at the store. Jon Curry went above and beyond to make our experience at Sprint a positive one. Thank you!

The absolute best experience I have ever had purchasing a phone! The staff was great they were attentive and offered advice on what I really needed versus trying to up sell me on something didnt want and they saved me a ton of money go see them!

Wonderful customer service and knowledgeable employees! They helped me out so much and I came away with a great phone!

They did an excellent job fixing my wifes S4. Josh was amazing. Will definitely be returning again.

Great store. Great manage, Benjamin fixed my phone. Ill never go to another Sprint Store.Thanks Ben.

John Curry was engaging, articulate and knew his craft. He researched what was best for me for hardware, plans and pricing. Thank you, John.

When I walked into the establishment only one employee eventually acknowledged me. There was one girl sitting on the computer typing who said to me, Just wait there Im busy right now. Then the one employee who acknowledged me pawned me off to some other girl who was taking care of a customer who came in AFTER I did. Then to really make me upset, another customer walks in and is immediately approached and is helped.

We just stopped by this store to reactivate service on my fiancés phone and experienced some pretty sub-par customer service. With only one associate working we stood and waited for 10 minutes while he was on the phone helping someone get a bill paid. When he was finished he proceeded to slide over in his chair to help out his friend (girlfriend?) while she sat at the counter eating Jimmy Johns and they whispered back and forth. All he had to do was say hello and that hed be with us when he was done, but nothing. We waited an additional 10 minutes and decided that since we hadnt even been acknowledged we were leaving. Sprint customer for 13 years and this is the 1st negative experience Ive had in store.

Joshua Francuscus was invaluable in setting up my I-phone and walking me thru all the features. He fixed my phone too!Hes A real pro and reflective of Sprints very best. Thanks Josh.

Outstanding service. Sales people were very helpful. Sprint was excellent!

My go-to store! They are always helpful and understanding. Josh went above and beyond. Cant beat their customer service.

Disinterested sales people, some constantly texting, not well trained. Usually one is good and some are not. Go to Mall of America store instead!

I went here to add a friend to my plan. Our request was kind of complicated, involving 4 phones and a bunch of merging/copying/swapping content on them so that everyone had what they wanted in the end. Despite coming at rush hour, we were helped within 5 minutes of arriving, and the answer to all our requests was sure, no problem.Brooke, the girl who helped us, was very professional and efficient, despite juggling multiple requests, answering phone calls, and working her way through our process. In the end, she figured out a way to save me a bunch of money and both of us left with new phones. That girl deserves a raise!I normally expect mediocre to poor service at cell phone stores, and dread the experience. Im glad this place is close to my work, as I will be going here all the time now. Keep up the great work!

All the customer service representative were great especially Danielle Kelly

Yes I just like to say that I had just a great experience at the store so knowledgeable so nice I couldnt be any happier Katie Hogan it helped me at this store and you just a wonderful person and so very smart

Friendly and outgoing great customer service would definitely come back for my next upgrade

This is our second business transaction at the Eagan Sprint store on Denmark Ave. Josh Franciscus and Connor Mullarky were prompt and knowledgeable as they assisted us. They greeted every customer that came in the door. They were helpful in our decision making and completed our upgrades is minimal time, much more rapidly that other Sprint stores we have used. Thanks for the professionalism!

If there was a rating of 10, the manager and his team would get it. They cared about me as a customer of Sprint anf as a person with a broken phone, They wanted to help ME. If Sprint needs a new regional manager. I know were you can find one .

Steven and Brandon were awesome! thanks for your help guys!! Go find Steven if you want a new phone ;)

Michael Clark was very helpfully and respectful young man, he helped me with my phone and it took no time. I wish everyone in customer was just like him :)

Most of our experiences at the Sprint Store in Eagan, MN have always been positive. All of the staff is friendly and helpful when we have questions concerning our cell phones or phone plan. Manager Michael Clark and his staff appreciate and value their customers. When I wanted to upgrade my cell phone, Josh Franciscus helped me when I had questions about the LG G4. He showed me the functions of the phone that I would find useful and he helped transfer content from my old phone to the new one. The next day after purchasing the phone, Brooke Heckel followed up asking if the cell phone was working well and if I had questions to call them. You don’t get that type of personal service from the other cell phone stores. I will continue to do business with Mike and his great staff and will recommend them to others because of their outstanding customer service.

Fast and friendly service problem solved - thank you!

If I could give 0 stars I would. This place is awful and have no respect for anyone, but themselves. The people that work here are disrespectful! Horrible, horrible, horrible!

Great customer service, At&T could learn a few lessons.

Very helpful and fixed all my issues, thank you!

This is the most punk rock Sprint store in the world and I dont mean that in a good way. Got my new phone activated but the staff is very unprofessional.

Came to sprint store in eagan to upgrade my phone and reduce my bill. The gentleman named Joshua Franciscus help resolve my issues, in summation he is the most complete and knowlegable person ive ever met at sprunt store. 5 stars for Joshua!

Here I am in the Sprint store in Eagan and these guys are really cool haha they know their stuff theyre friendly they gave me a lot of good advice they smile and they should all go to raises and and their names are Joshua Franciscus Francisco and John curry

Awesome service, quick, extremely helpful.

Over the last few weeks ive made a trip or two into this store and i bave4to say that of all the Sprint stores ive been to, this one has had THE BEST customer service, especially from Josh. Given that im a truck driver ive been to many different stores across the states, this store is definitely the best. If youre looking for exceptional customer service than take a trip to this store!!

The service here was awful. I was told I had no choice but to come to this location to get a same day replacement for the broken replacement phone sent to me by Sprint through Assurion. When I arrived, the employee told me that I was lied to by the Assurion customer service rep and I would have to order a 2nd replacement phone which would also be refurbished. I was told it would be 2 day delivery and should arrive no later than Tuesday or Wednesday. (I placed my order on Saturday.) I was also told that I had to come back to the Eagan store to get it and it could not be delivered to my house. I called today, Wednesday, and was told there was no phone. He couldnt provide with a tracking number. He couldt transfer me to anyone and there was nothing he could do for me. He suggests I call back tomorrow and try again. My advice: avoid this place like the plague. At least Assurion sent my phone next day and was delivered by when that said it would be delivered by.

Was told we would receive a gift card to cover the cancellation of our current provider. 7 months later and over 10 visits to the store to clear check on the status still no gift card. Finally called Sprint and after an hour on the phone I found out that the store never sent in the paperwork for the gift card. We wish we would have never switched to Sprint. Horrible customer service and still get dropped calls in Eagan.

Filthy store....

Great Customer service! My charger stopped working and they replaced it with no question!!

Nice guy that helped us on a Sunday.

Walk in to look at tablets, walk out with one and a $30$ savings per month!! Its a good day. Thank you sprint!

I have been to this Sprint store several times and the staff has been SUPER!!!. They are knowledgeable, patient, friendly and a joy to interact with them.

Franchised store!!! Horrible bunch of liars that will sell you a plan and change it on you and hope you dont notice. Do not sign anything with them.

Worst place ever, they just lie about everything, the Services and phones, since I switched with them I have had problems since then, and my Bills are over 400 hundred to 600, when they tell me It was 189 a month,, I recommend everyone to go somewhere else 😡😡

Andre was Especially Helpful

Very friendly staff.