Lady at the counter was funny . She almost got poked for touching my money. Jkk

Very helpful sales people, good price for parts.

My favourite auto parts store. Staff here have always been helpful and friendly. Will not hesitate to go here in the future.

Good store..out of a lot of stock.

I needed to get some wiper blades. And I went and got some when it wasnt raining because I didnt want the person putting them on for me to have to stand out in the rain.

Very friendly staff, and very helpful

***UPDATE*** Customer service that commented on my review that said they’d reach out to the store to resolve this. It’s been about a month and placed another order and they order was still not fulfilled/picked until I was in the store. This extends the amount of time people are in your store (which is uncomfortable with COVID-19). Not to mention the person who picked my order didn’t get the correct oil and I had to point out that it was incorrect. You also don’t have any bike racks at this store so my bicycle is left unattended/not locked even longer since there is no bike rack. It would be one thing if the store was busy for the reason my order wasn’t picked within 30 minutes. But when I went into the store there were two employees and NOBODY else in the store. This store is less than a mile from my house and I’m considering going to Autozone for now on. Please correct this issue.———————————————————————————They advertise online orders will be ready in 30 minutes. I’ve placed several orders for curbside pickup. You call when you get there, often they are busy and put me on hold before I can state the reason for my call. Once I get through to someone who has the time, they still have to go pick my order between other customers.I’ve tried allowing them hours, and even a day or two before picking up my orders and it’s the same every time. No idea why orders aren’t picked when they come in. Chatted with Advanced Auto Customer care online and they didn’t seem to care either.Waiting for a curbside order for over 30 minutes while seeing other customers come and go is insane.I don’t blame this stores employees, it’s clearly a lack of direction at the corporate level with the way customer care reacted to me inquiry.I sure hope Corporate sees this and sees the opportunity here.

Very helpful getting the right parts easy exchange policy.

Store Manager Jeremy is the best!!!! He gives awesome customer service and great advice!! He comes right out to your car to help diagnose any problems you might have. Keep up the outstanding job!!

Not bad

Brad at the 9 mile and Gratiot location was very professional and helped me track down a part for an older vehicle. Before I came into the store I was worried Id have to deal with junkyard parts. Very friendly service. Thanks Brad

Fast, friendly, and knowledgeable service. Even followed up on questions.

They are cool, great service, they knew exactly what I needed, and had the tools I needed for the job

They always have parts handy

Didnt have the engine die as other AutoZones had they tried to sell me a large bottle claiming it was a small bottle which it was not so I choose to go to another Advance where they know their stuff

Theyre cool, just didnt have what I needed.

Awesome selection, even had tools I needed to change my own wheel hub/bearing assembly, and for removal of stripped bolts. Only thing they lacked was a little computer to scan my dash warning lights, so if you need that youll have to go elsewhere.

Brake pads. EXPENSIVE

Excellent customer service! Jason and Dell went above and beyond to help me with an issue. It was a holiday weekend and the repair shops were closed. Because of them, I didn’t have to rent a car to get back home. I appreciate you guys! Thank you.

Good people good service

Great service and great deals i would recommend them to anyone

Order a part one day,was told to come pick it up the next day,the incompetent young guy working behind the parts counter lost the part.What a jerk! He should be fired!!! Yesterday....in my opinion!!

They have most of the store blocked, so they do the looking, they didnt have anything I needed,but have had some success with hard to find parts,if youre a GM person theyll have your part, very few mopar parts in stock

Jermie is so helpful and wonder to deal with.

Excellent customer service. They charged my battery for free and gave me a detailed explanation as what was possibly wrong with my car. Was very patient with me when I was trying to explain what was wrong with my car but didnt quite know how to explain it and he understood what I was saying through my sound effects. I recognize this AutoZone.

Great seal assistant had everything I need

Organized and great customer service

Venetia was very helpful and friendly

The person running the register I guess you would call him the cashier was nice helping the person in front of me but did not consider that I was standing there for quite some time while I could hear people in the back laughing and talking about. I asked if there was somebody else that could help me and he said no. The store was very well organized however the prices that are on the wall are not what they are. Some are on sale it just does not say that they are.

My experience at this store could only be described as awful. I called in advance to check that my online order was ready and said I would be in within 25 minutes, the man on the phone was extremely helpful and said he had the item in his hand and would be ready for me. I showed up exactly when I said I would and was greeted at the door by an extremely rude woman who was yelling at me to go home and that they were closing early. I tried to explain I drove in the snow about a half an hour to pick up one small item and she just contucont to yell at me to go home.

Love the fact that you can buy something and if they can help you put it on the do. Always get my wiper blades from here.

The guys at Advance Auto Parts were awesome, helpful and EXTREMELY knowledgeable. I learned more about cars in the 10 to 15 minute conversation I had with Jason, than I had from many conversations over the years with other mechanics. He took the time to actually explain to me and show me what the problem could be, that I was having with my car... Most guys just dismiss me because Im a woman. Thanks Jason, for taking the time!!

Always fast and friendly

Very nice, helpful and knowledgeable of different auto parts.

Have the best prices on what I needed

Great service

One spot shop

Very helpful people, if they dont have item they will point you in the right direction.

The gentleman that was helping us find my brakes, did everything possible to get the right ones.

If they dont have it they will tell you where to go

Very helpful and friendly. Helped installing wiper blades even though I knew how. Will use again.

Excellent service, helpful staff, fair price.

Lazy workers would rather talk about sound systems than help a customer. Called them as them if that had a part number in Stock they said yes. When I got there (5 mind later) they said they didnt have the part. I told them I just called. The guy than said well there only 3 of us here. So I when over to the help section and found the part I needed. The 3 works didnt even say hello when I walked in the door there were no customer in the store when I walked in.

Employees are rude and not helpful. I only go here when I absolutely need to. I gladly travel to the 14 and Schoenherr store any time I can even though it is significantly farther from my house.

Knowledgeable staff. There to help you get the right part the first time.

They have some marine parts! Excellent!

Encourage you to brighten the atmosphere

Always have what I need when I need it. Jeremy is the man. Never a issue in over 3yrs

All ways willing to help make sure I get every part I needed

Nice place, very good service by a friendly, informative parts person.

Advance sold me the wrong wiper blades. Installed them.I went on vacation and got caught in a rain storm. What a nightmare. Then when I returned this is when I was told they were the wrong size. The passenger blade was missing half of the wind shield and they were rude when I asked for a refund.

They never have what you need in stock, go to a different store. The service is poor. Zero Star

Rell was amazing he helped my fiance and I fined what we need he was really sweet and nice

Other than (always) getting stuck behind the guy that seems to be REBUILDING HIS ENGINE, EVERY SINGLE TIME, Employees are helpful when you eventually get waited on. 😊

Ordered online. Went to pickup when informed order was ready. Associates did not have order ready. Associates were reluctant to help and could not answer simple questions about products ordered. They seemed preoccupied.

Great price on what you will need

Have all the parts you need

Good prices would have given 5 stars but when you bring the old part in for cross refrence and the employee has little knowledge of how to cross refrence oem part to there number was a lil worried till the manger did it and got me on my way he might have been new thus my 4 stars

1 guy working, stands around taking while people are waiting. Took half hour to buy a tub of grease

Very professional

Its ok the staff can be friendly at times prices are average

In and out. By far the fastest one Ive been to!

Staff very helpful. Clean and safe.

Great people and helpful associates

Jeramie and crew are the very best!

Product was fine. Staff was slow, rude and not very helpful. Will not return.

If you have a check engine light on, theyll plug in their computer, tel you what it is, and get you the parts to fix it. Nice helpful guys.

I was looking for a particular kind of oil and couldnt find it. I then went to the counter and asked. I was pointed in the direction where the oil was. I told the gentlemen I was already there and couldnt find the brand. He said, without looking up, I cant help you then.

Always have my parts

Very helpful and great prices for what I was looking for.

Helpful people 👍

Online order of a socket which was showing available at that store, wasted 20minutes looking for my order which they turned out not to have.

ZERO STARSIf you want rude service...This is the place. Cashier was walking back and forth yelling on his personal cell phone rather than helping customers. When I checked out he answered a call and acted like I was preventing him from using his phone.

Good

Very friendly and knowledgeable

Very polite n very helpful

They tried to help but their tester wasnt working# dah, I came here because I had something that wasnt working.

Well the website listed a specific battery for my car in stock. However when I arrived to purchase the battery, it was not there nor was it. So...... The sales rep gave me discount on the battery I ended up purchasing for my inconvenience

Its 2019. I went to get an engine air filter for my 2016 model year car. Their air filter catalog was from 2015. And no, Im not interested in the counter guy typing in the wrong engine size and me getting the wrong part.

Easy in n outEasy in n out

Very knowledgeable and dedicated staff of professionals!

Didnt have what I needed, but super helpful by telling me where the next closest parts stores were even though they were competitors.

They do not honor rebates. Bogus deal. Business will go elsewhere!

Awesome customer service

Employees were very helpful

I had to return the parts twice because I was given parts for a MKZ, and I have a MKX!! Today, I went to garage to get brakes pads and rotors replaced and the mechanic had to call another Advance Auto to deliver pads because I was given front brake pads!! BAD CUSTOMER SERVICE I WONT BE BACK

The staff knew exactly what we wanted and offered friendly advice to prevent further trips

Grat people an very helpful

Great customer service

Had everything my daughters car needs

Good location and service..

The info they volunteer is priceless.

Friendly, good service.

Wonderful Service.

Always great advice...

Very friendly and helpful

Best. Store. Ever.

Everything you need for your car, except truck nuts.

Had the oil I needed and I was in and out in no time.

Two of the workers in there where in the back farting loudly and laughing at the smell apparently.