I had an excellent experience from start to finish. Everyone was so nice. I was browsing at vehicles before the store was open and at 8:30 someone came into work and asked me if I needed help. I ended up test driving the car and loving it. I met a few different people that day to help me through the purchasing process. Since this was a brand new car with lots of features, I liked how I was shown how to work all of the options. I have purchased quite a few cars in my day and no one has ever done that! Everyone was extremely helpful and I will be going back for future oil changes and services. I was told that they want to treat their customers like family and I truly felt like that was case. Thank you everyone for the wonderful experience!

Vehicle shopping can be stressful, but the staff at Eau Claire Nissan made the entire experience a delight. I was pleased with all interactions, with the vehicle choices/inventory, and with the willingness of decision makers to meet my vehicle trade value expectations. Great job everyone!

Eau Claire Nissan was great. Our Service Advisor was incredible and very professional at all times. John Mithuen made us feel confident we were doing the right thing to our vehicle. You should be very proud of him. We definitely will be back.

Scott was very friendly and answered all of our questions. He had the car ready when we arrived and was very knowledgeable about the features of the car.

I came to the dealership to pick up a bottle of touch up paint and left instead with a new Rogue.Sherman is quite a salesman. Very knowledgeable about about the vehicles.

I would like to give a massive shout out to Laura Nunez at nissan in Eau Claire she is by far the nicest and most honest person I had the pleasure of dealing with when it came to the problems with my car. Keep up the great work

The whole process was very easy the sale and finance department services were excellent. Cheyenne Yang was very professional and friendly!

It was a great pleasure to work with the people at Eau Claire Nissan,they went out of there way to help and serve me.they were very honest and truthful about everything.

During an oil change I was told there was a seepage leak on right rear axle. The place doing the oil change didn’t charge me any money to tell me this. Nissan told me the same thing, charged me 132.00 for telling me what I all ready knew. Then stated it would cost 720.00 to fix. Another mechanic fixed the problem for 300.00. Nissan takes advantage of there inferior products to milk customers as much as possible for repairs.

Great people; helpful and friendly!!! Smooth process. Great experience. Love my new truck!

I purchased a Frontier from A DIFFERENT DEALERSHIP! This Nissan dealership didn’t care because they stood behind the Nissan name. They helped fix my truck. Taylor and all the ladies in the service department, as well the gentleman, went above and beyond. Hell even two sale people were super nice knowing full well I wasn’t there to buy anything. But I will, next car,truck, or suv will definitely come from their showroom.Thank you Eau Claire Nissan

Nice place of business with helpful assistant.

I want to give a shout out to John, Sherman, Greg P. and detail team that got our new Rogue deal all done especially seeing it was late on a Saturday and only an hour before closing! Thanks guys so much was a great buying experience! We recommend everyone I know to buy there next vehicle from this dealership!

Best salesman, Sherman, we have ever met and we have bought more than 20 vehicles in the past.

My internal core went out on my brand new Altima. They loaned me an identical vehicle for the 3 days my Altima was in the repair shop. It was free & hassel free. The whole service department kept me up to date throughout the process.

They called me back as soon as they opened even though I left a panicked message at 1:30 in the morning. They got me scheduled, and had my car done in less than an hour! Exceptional service.

Called to make an appointment for an oil change, tire rotation and over-all vehicle inspection. I was told I didnt need an appointment, to just come in. I was a little worried Id end up waiting longer if I did that but it turns out, everything went great. I was in and out of there is less than an hour, not much waiting at all. Thanks to all in the service department for being so helpful, and friendly every single time I visit!

Service was very quick and efficiently doneVery polite and courteous

Stopped for scheduled maintenance. Made an appointment online and I was greeted by the service personnel while parking my car and arriving 15 minutes early. The entire area was very clean and great measures were being taken to protect everyone from COVID-19. The car checked out okay, but my cabin air filter badly needed replacing. I was shown the one being removed and its replacement was comparably priced with auto parts stores. I was also done 20 minutes earlier that anticipated. Great service and friendly staff! Its one of the reasons I keep coming back to Nissan and this dealership.

Warranty work for engine replacement

The service department is mis-leading. Diagnosed the truck with 1 repair necessary. I okd replacing to fix the truck. Then got a call back whoops. Now your brake booster tests bad too. Thatll be another $1500 to fix. Ahh No THANK-YOU. Why diagnose in the 1st place and charge diagnostic fees. So basically spent $450 and got the truck towed home to work on myself.

We live 2 hours away so we dont come by very often but this visit as well as when we were there last AND when we bought the car have all been very very nice! People are so friendly. And they like our dog! I feel so relaxed over there! I wish it wasnt so far away because going there is such a nice visit!

I would recommend Sherman to anyone and the whole team! They do a wonderful job!

Very helpful tech crew . Always super patient and considerate to us.

My family and I have been purchasing vehicles from Eau Claire Auto Group and Nissan for 25 years. I recently purchased a new vehicle from Sherman at Eau Claire Nissan and once again the customer service was exceptional. I’ve never once had a negative experience there and their service center is incredible too. I highly recommend purchasing a vehicle through them. They go above and beyond to take care of their customers.

Quick in and out. Would have liked to have been able to get out of the car before having a salesman standing there waiting for us.

I think sometimes the ladies that man the desks when you come in for service really dont like their jobs and show it. I pretty much feel like Im interrupting their day - and this is not a one time perspective - they seem to have that attitude every time I bring the car in. The mechanics are AWESOME - so the 5 star rating is for them. They get repairs done quickly and have never had any complaints about their work. Love using the Eau Claire Nissan mechanics.

I love working with everyone at Eau Claire Nissan. They are friendly, knowledgeable, and efficient. They bend over backwards to do a great job!!! From Sherman in sales, to Gregg in Finance, all the way up to John in management! A+ team!

Staff was very kind and respectful. My car issues had to do with recalls and the Nissan staff was determined to get that fixed quickly. There was little to no waiting with no hidden fees. Great group of people to work with.

AMAZING CUSTOMER SERVICE!! Samantha Taylor is over the top amazing at her job! She does everything in the eyes of her customers. HIGHLY recommend her!

We found a truck we liked online at Eau Claire Nissan. Through telephone conversations and an online credit app, we confirmed that we would be eligible for financing and planned to meet the next day for a test drive. We purchased the vehicle that day. Justin was a great help in meeting our timing and financial needs. It was a pleasure to work with him and the team at Eau Claire Nissan.

Excellent service and Atmosphere awesome service Staff and technicians

Very friendly salesman and an experienced team that make the car purchasing process run smoothly. The main salesman I worked with really listened to my needs and didnt try to up-sell me to a bigger nicer car, which I appreciated. He did a great job highlighting the aspects of the model I was testing that directly addressed some of my car concerns and desires. He also made me feel more comfortable by showing me both used and new vehicles to help me find the car that best suited me.

Mario was very helpful when we got to Nissan. He showed us all different vehicles. Discussed the features of each one. Took it for a test drive that both my husband and myself enjoyed. Was great to see how it handled when you first accelerated, when went around corners and up and down hills.Went over payment options we could afford.Mario helped us understand all the new features we didnt have in our old vehicle. Was very helpful.Thank you for all your help.

I had a decent amount of work done on my vehicle and they were very accommodating. They have a shuttle that will take you home and pick you up if needed. They updated me every step of the way with how things were going. Great customer service.

Wish there had been more options put on the table for us to consider that would have still maximized our value proposition and a car even more to our liking. But over all was treated with courtesy and very helpful team of professionals to get a vehicle we will like for years to come.

Shermans the best!

My 2019 Rogue had a recall for the rear view camera and they took care of it while I waited. The time was short and the work was as usual excellent. I am so glad I purchased my Rogue from Eau Claire Nissan and the longer I have my vehicle the more I enjoy driving it.

Im going to lump all 3 of my warranty services into this because I feel like they should have been taken care of when I brought my car in for the first or, at least, the second time I brought it in. Only fixing the issue I notice is unacceptable. Your mechanics had to have seen the other problems but yet they allowed me to have to bring it in 3 different times and pay the deductible 3 times. I definitely dont feel like they did anything near above and beyond. Only the bare minimum was done. Im glad I have the warranty but I still feel ripped off.

Initially took my 2010 Cube in for service and inquired about a trade-in to look at a newer vehicle. The entire staff at the dealership in Eau Claire were all fantastic, friendly and really personable. The whole process was made quite effortless and outstandingly done by Sales and Leasing Representative, Sherman Hackbarth, who was very knowledgeable and relatable along with the rest who made buying a new car both exciting and worth it.

Friendly, quick and easy to work with!

Great service team and service center.

Although my vehicle of choice was not available at the time I was looking, Sherman did a great job with his boss to find one for me. I am very happy with the service I received with the dealership as a whole including the financing and titling of my new vehicle.

I had mistakenly taken my Nissan Altima through one of those quick drive through oil change place, and asked the attendant to reset the maintenance required pop-up reminder on the dash. Well, long story short, he totally screwed it up and another code was lighting up. He said, well, I guess youll have to take it to a Nissan dealer and get it straightened out. Yeah, well thanks. One of the Nissan dealers I called said to do it would be a minimum charge of $30, because they have to hook it up to a computer. Oh a whim, I pulled into Eau Claire Nissan and asked them about it. They graciously told me to pull it in their garage, worked on it a good 15 -20 minutes, and didnt charge me a dime. Needless to say, I was impressed with their smiles, their customer service, and willingness to help. I think I have found my new Nissan go to dealer. Thanks so much!!

I was in a car accident a week prior and needed a car fast. Sherman did a great job on delivering his promise and got me the vehicle I needed. Grateful for his dedication and expertise!!

My husband and I went to 4 other dealers before we came to Nissan and we wish we would have came here first! The customer service is second to none! They were more than fair with our trade, listened closely to our needs and were honest about our options and the costs. They found a car that had everything we needed and all of our want features for well under our budget.We will be buying from them from now on and I recommend them to everyone... even if you think they cant help with your situation I am sure they can!

I always enjoy my experience with Eau Claire Nissan. Friendly staff and comfortable surroundings. This is my fifth new car from them, and Ill always look to them first.

This was our second purchase from Eau Claire Nissan and we were very happy with the entire purchase experience. Our salesman went out of his way to help us and put us in the perfect vehicle.

At 93,000 miles with the original brakes, I felt it was time to have them inspected. I was told the rear were less than 50% used, that the front was ready for replacement, and the rotors were good. I appreciate your honest employees who didnt try to sell me what I didnt need. Ill definitely be back.

When everyone else told me no, Eau Claire Auto Told Me Yes!!! I was told I needed a co-signer,money down and high APR!!! Well short story Matt really did a great Job not only did I get a car...I also got a truck for the hubby!!! The great kicker is I got it with no money down no co-signer and a low APR!!! Thank you Matt you are a great guy to work with and I will be sending people your way!!!!

So lets this review off with Id like to specifically give Laura and Taylor a huge thank you. I work at a repair shop in somers ct, had a vehicle come in for a running issue, called the dealerships around me and no one could help me at all, did some online research and came across a customer of eau Claire that was having the same issues my customer was having. After 3 minutes on the phone with Laura we had the truck confidently diaged. This lady knows her stuff!

Sherman was awesome!! Bought a Frontier and a Rogue within a week of each other. Sherman was knowledgeable and professional. Everyone there far surpassed our expectations.

I arrived early--not knowing how long it would take to get there---I was taken right in--given wifi info and was out (finished) before I expected to get in. THe rep kept me up on costs and gave updates--wonderful experience(My El Paso dealer has sweet bread in addition to coffee--just a thought--hot dogs later in the day and popcorn)

Our sales rep, Nate Felix, did an outstanding of reviewing with us all of the car buying options. After we narrowed our car selection down to two choices, the Rouge and Altima, Nate fully answered our questions regarding each vehicle. He didn’t put any pressure on us to make a decision, but wanted us to be fully informed on all the options between the two vehicles. Nate clearly is a valuable asset to the team at Eau Claire Nissan.

Justin was amazing and really helpful in my first new car purchase. Definitely will reccomend him to friends and family.

Taylor was great with communication and presented options for routine maintenance. I felt no pressure. Service work was done earlier than she had told me. Good experience.

Couldnt duplicate problems. Only happens in snowing conditions. Warranty up in September. Trying to get them to help extend warranty on that problem but have not heard anything

The receipt made it very difficult to tell how much I was being charged for only the oil and filter change as oppose to the rest of the bill. I will rethink my options before I do this again.

There was a misunderstanding concerning the work I wanted done on my Nissan Quest. Service Representative Lori Nunez stepped in and handled it and I was on my way. Myself and my family could not thank her enough. Thank you very much

I really enjoyed working with Laura at the Service desk. She is very quick and knowledgeable. I would highly recommend her.

The salesperson was so professional and very nice. The sales manager did a great job giving me the best price I could imagine.

Taylor is simply great to work with, very much appreciate the friendly service.

I took my Frontier here for service ever since returning to Wisconsin in 2015. I was pleased with the service at first when compared to what I experienced in Nevada. One thing I was uncomfortable with was being coached by the staff that it was important that they received the very highest ratings on the online satisfaction survey that I unfailingly received after each visit. I gave them the high marks I thought they deserved at first but then started to skip the survey when I thought the service was declining. We returned from a trip at the end of February and I was forced to use a booster pack to jumpstart the truck for the second time this winter. I had purchased the battery from the dealership and had opted for a more expensive one with maximum cold cranking amps for Wisconsin winters. The verdict was that the battery was bad and there was a $20 prorated fee to replace it. That seemed reasonable, but another $20 was required to install it. I was also told the truck might not start again if I shut it off. I refused to pay $20 for a 5 minute job to replace a defective product, but the service agent said there was nothing she could do because her manager was out for the day. The manager called me back the next day to tell me there was nothing he could do about the prorated fee but he could negotiate the installation fee, and that hed instructed the agent she could do so in the future. I had things to do that day so I had already purchased another battery elsewhere. I had told the original service rep that I was quite dissatisfied and would reflect my dissatisfaction on the online survey. Interestingly, this was the only time the survey was not sent to me.

As usual staff were courteous and knowledgeable. And the service was much quicker than I expected

The dealer did not fix the problem the first time we brought in our car and when we had to bring it back, charged us again for something that I think should have been fixed the first time. If they had taken a five minute test drive they would have seen the problem wasnt fixed.

This is both good and bad. To make sure we got the vehicle we wanted, we were at the dealership for a couple hours. So its fantastic that they kept working with us and our budget. However, it did take a while to complete the process.

Very polite and helpful service rep.Fast service

Dustin made my car buying process such a breeze. Thank you Eau Claire Auto!

No pressure-Fair-I do not think we will buy from anywhere else from now on. I wish we would have found this dealership sooner. Great experience.

I like that it did not take them long to fix the recall and I would definitely bring my car back if any services need to be taken care of. This dealership does such a good job with their work and I like that there is coffee made already when your arrive in the waiting room.

Brandon was such a pleasure to work with. He made the process so easy and painless. Buying a car is not a quick decision and he was very patient with me in the whole process and never rushed it. Highly recommend seeing Brandon when youre ready to look for your next vehicle.

Great job everyone involved, a pleasure as always

Great service from everyone I spoke with.A wonderful sales experience.And yes, I did purchase my new crossover from Eau Claire Nissan.Love my Nissan Murano. All the bells and whistles!Thank you Eau Claire Nissan

Very excellent service. Fast and friendly. The service lady was very helpful.

I toook my nissan to have it checked out they founf the problem but i bought it somewere else so i took it to them and theyy covered the transmission warrenty them selves plus a loaner or other wise i would have had to pay 5,000 dollars for a transmission.

We have always had a satisfying experience. All employees are very pleasant and knowledgeable. We have never felt pressured and all our questions are thoroughly answered. We have shopped at many dealerships over the years. Eau Claire Nissan is our pick, we need go no further.

Great experience getting my vehicle recall service done.

I dislike the no appointment oil changes. This is a great concept if you were actually able to get in and out, but I have sat for 2 hours. This last time I was told 30-45 mins to get me in and was out about 30 mins after that. Seems acceptable with the forewarning. But the time before I was told the same and was there for a total of 2 hours. Not knowing how long it will take is a waste of time. I may look for another place for simple oil changes.

My transmission failed in my truck. They covered it under warranty and set me up with a loaner vehicle. All in all it went well, but calling for any updates seemed like only one person could check the status of my vehicle so a few times it was difficult to get a status update from anyone, something I thought about anyone should have been able to read in the computer work ticket details. Overall the work performed turned out good and they were pleasant people to work with.

Jeffrey was great!! We loved the straight forward approach in buying a car.

Service team is awesome. We had a minor snafu at the beginning of a major trip with two excited kiddos in the pathfinder. My wife called ahead to see if we could get in for service. Not only did they get us in almost immediately, they got us back on the road in a matter of minutes. Thanks guys, you are a great team.

Ive been visiting Eau Claire Nissan for almost 4 years, and they have been great to work with. The staff are friendly and professional and are good at explaining the various things that have gone wrong with my Rogue over the years. Service is timely, and the shuttle service is handy for when I dont want to wait the 40 minutes or so for an oil change.

They performed every service I requested plus a few additional, necessary items based upon mileage suggested services. Everything was done in a very reasonable amount of time and in a very accommodating, professional manner.

Things went well and were done in a timely manner.

They may get you in quickly but something in lost in being proud of the quality of work. We had a dead mouse in the fan area and they didnt seem to care that the mouse was still there. The stench was terrible. My husband had to take apart glove box, etc. To find it and remove it. Workers at this Nissan dealer didnt want to be bothered. Kinda sad. My last 4 vehicles were Nissans maybe next vehicle will be a Subaru.

Friendly salespeople, went above and beyond to get the vehicle color with the options I wanted.

2011 Versa--Best Car I ever bought---Last Nissan Ill ever buy----Recall on Coil Springs, replaced at 87,000 miles---37,000 miles later they break again---Nissan wont do ANYTHING for me...So I wont do ANYTHING with Nissan again--And am telling people I know about my experience

Samantha Taylor was excellent to work with and made the process of buying a new car very easy for me!

John and Justin are very good at their jobs. Very happy with them and with my new Altima.

This is not the first time I have had troubles with this car service place. The first time was when I first bought my car and the muffler fell off a week after I got it. I took it in to get it fixed and have had nothing but troubles with it since they fixed it. Second time took it in for a coils recall. They screwed with my sensors and then proceeded to tell me it would cost me $300 bucks for something they screwed up. I got it looked at by a different place and they called them and told them it was their fault. They did nothing. This time I go in for a air bag recall. They tell me my exhaust system is broken. Ok fine yes I knew it had a issue and I know exactly what it was because we were in the process of getting a new manifold for it. My boyfriend looked at it the night before taking it in. It was all in tact. I drive off and the car is LOUD like really loud. It even had a sound that it didnt have before I went in. I know this for a fact. I get it home and my bf crawls under it they completely pulled it apart the exhaust. All because I told them no to them fixing it. So they break it. There is no reason they needed to even be touching it for one. One time fine, second time well I will let it slide but seriously a third time. What is wrong with this company. I went in for a recall thats it. I have never had good luck with them and I will never recommend them to anyone. Hands down worst place in Eau Claire WI.

The express service is EXACTLY THAT. Very quick, and they even opened the door early so I wouldnt have to wait outside in the car. Fantastic in every way. Please do whatever you can to work with Curtis in the service department, as he knows his job and is also a heck or a nice guy.

Cody was wonderful! He explained the details of the recall and provided an accurate service time.

I have been sharing my experience with neighbors, friends, and family all over this state. They are amazed at the great service and support that I have recieved. Most important they heard and realized that Nissan backs their product and Eau Claire Nissan Dealer stands behind their customers, even after the warrantee expires. Thank you Nissan.

In for a recall. Please stop sending me these surveys after every service. They are annoying. I know you do a good job or I wouldnt return. Thanks

Nothing could have been done better!! We had Sam Taylor and everything was fantastic. What an asset!!!

Service was excellent. Sean was very polite. He explained the whole process. He kept me informed and made me feel at home!

Hassle free. Friendly staff.

Dealing with Sherman Hackbarth was great!Carbuying can be a fun and interesting experience. Sherman and Gregg made it easy.Would do business with them again.Mike

Took the day off and was promised to drop my vehicle off and get a rental. Given the run around and wasted a day with my vehicle not getting in for repair. Called multiple times as to an answer and was ignored. I finally left and recieved a call that my warranty was covered and again never scheduled to get me in. I ended up taking my vehicle back to Mn Nissan to be repaired and there was Zero problems. I never even recieved a call back to know the status of my warranty repair as the girl stated it was on them. Go elsewhere.

Took vehicle in for diagnosis that I felt was needed for sounds in the front end. Fixed under warranty.