I was in an MVA a month ago and Highland Park police called this company to tow my car. I found out from the company that my car was towed to for repairs from the Car Guys lot that they sent it with no key. They had the key as they drove my car onto the tow truck. It has been over 2 weeks now since they acknowledge losing the key. First they stated they found a Toyota key on the floor and took it to see if it worked with my vehicle, which it did not. They then stated they would be replacing it, and calling their locksmith and would call me back. That was over a week ago, since that time, I have made repeated calls to The Car Guys and the person I was dealing with Leeann seems to never be there and no one else can help me. I have been told repeatedly she would call me back and she has yet to do so. I was also told this has never happened when speaking about losing the key. However, finding a key on the floor indicates they probably have. I cannot begin to tell you my frustration and will be calling Highland Park Police Department and whoever in the town handles contracts to let them know of my experience and recommend they contract with a different tow service for their towing needs. HORRIBLE HORRIBLE experience!!

Roadside assistance through my insurance Absolutely horrible service I waited for a toll for over 5 hours I kept calling but nobody picked up and when someone finally picked up they told me they will be there in 30 minutes still no show about 4 days now and still no show and no communication. People should not be treated this way.I had to find a mechanic to fix my car at the site that it broke down.

Al is a great person and willing to help anyone. He is a damn good mechanic and a great towing company.

We have been using CarGuys for years for towing and never had a problem. Quick service and fair honest prices.

We have never used their towing services (which I think is where most negative reviews come from), but Car Guys’ repairs are excellent. We’ve never had issues or feel like we’re being overcharged. They have always been able to fit us in (even last minute) for our car needs.

We love Car Guys! Al is the best, fair, reasonable and timely!!

Dude cut me off yesterday and almost caused an accident doing so. Unprofessional driver, there was no tires on the back car that he had towing and let it rode on the wheels itself. It came off while the car was being towed. What kind of company is this?

Extremely ruthless employees especial a Lady over there the are unprofessionalism never go to there And don’t waste your money an your time there’s a million of mechanic shops around you

I hit a pothole on Rt 1 at 2AM on a Sunday. There were no tow companies available. No one wanted to pick me up. Viktor at Car Guys took the call. His shift was over and he still drove me from North Jersey back to my residence in PA. These guys are GREAT! 5 stars!!!!!!

Don’t ever go over there to fix the car. I had an appointment and they didn’t check my car even. They are charging a lot of money then the other places. I would recommend to go to other places to fix your car.

I needed a tow, so I contacted my insurance company. They assigned car guys auto repair to me as a service provider. They were assigned at 9pm with an eta of 60 minutes. They never showed but continued to update the eta for a couple of hours.long story short I guess someone got tired & clocked out because it’s 7am & I’m still on the side of the road in my car. If you can’t make it, at least communicate that, my situation sucks & so does this company.

Wish there were a negative star you can give them for their service.People, beware, if you are assigned these guys as a provider for road side assistance or any service, run away from them and change.I was given 1 hour estimate. Since, they didnt show up, I called them 1.25 hours. Person on the phone told me that even though the guy was supposed to be here 15 minutes back, he cant give any estimate. Finally he gave an estimate that because of traffic it could be 25 minutes or more because they cant control traffic. I am complaining because he lied and didnt give me an option where they would never show up. After 2.5 hours, they showed humanity and cancelled on me without any intimation. On human grounds, I want to believe that they were bit remorseful to not even text me or even pick up my call to inform me. Anyway, to make this world a happy place, and reduce your suffering, avoid avoid avoid them..

I called this place to do a photo inspection for my car insurance the lady scheduled me at 4pm i get there at 3:30 pm and there’s nobody on site. I called at 4:10 pm and a guy picks up and tells me to just wait because the person who does the picture inspection stepped out. Long story short I waited 2 hours and nobody showed up and I never got my inspection done. I also called many times and no response to anyone else looking to do business with them please stay away they are very unprofessional,unreliable and they don’t value and honor their word.

I have worked in the automotive industry for more than 20 years and have never seen a tow company work this way.  I have Roadside assistance through my car insurance.  I needed a tow, placed the roadside claim via the insurance app.  Waited a bunch of hours, was told I would have to pay $55.00 out of pocket.  Tow truck driver arrives, hooks my car up, and asked You owe $85 right?  I said No, Insurance told me out of pocket is $55.00.  Driver calls Leanna F. on his phone, she says Allstate insurance never called her -- We go back and forth I call my insurance again which proceeds to call the towing company and places me on hold only to find out Leanna F. will not honor the quote given to me and I owe $85.50  So here Im, after 9 pm on the side of the road in the pitch black with my wife with no choice but to pay.  VERY unprofessional work ethic, I was BAITED with the $55 price and then after the car was hooked up it changed to $85.  I can now see why people who work for this shady business give themselves 5 stars on Google reviews. Do yourself a favor, if you see these guys coming -- Just push your car.  Dont be scammed, Like I was. I will be filing a complaint with the BBB.  Also, no reason to respond with a fake or BS reason why you wouldnt honor Allstates quote to me.  You have my contact information, you want to do the right thing? Reach out to me.

This has to be the worst and I mean the worst place to get towing. I would NEVER recommend this place to anyone my car was stuck in a spot where it was UNSAFE. Then when I complained about the service the lady canceled my tow. I have never in my life had such bad service. Please anyone listening if your life and safety depends on it DO NOT and I repeat DO NOT USE this company please for your own safety. My car was almost hit multiple times over the course of the 3 hours they had me waiting.

They are great guys well mannered and willing to help with anything and there 24hr tow service is outstanding taking care of everyone I send who needs roadside assistance. would recommend these guys for all repairs and towing services there is nothing they cant do

CAR GUYS IS NOT CLOSED AND HAS NEVER BEEN CLOSED. WE ARE OPEN FOR BUSINESS

Car got stolen because of their carelessness.

Bill was very professional from the moment he called me to confirm my location. Very knowledgeable at his job and an all around great guy. As a Military Veteran, I use USAA insurance. Surprisingly, some companies don’t assist our insurance company and it can makes times difficult. Using Car Guys, I had to pay 0 dollars out of pocket and all my needs were met. I HIGHLY recommend this company.Again- Bill is a rock star in my book.

They came to tow my car to dealer to fix an issue with key on my car andended up fixing my issue with the key and not needing them to tow the car to dealer.They were efficient calling before they came and called me when they got to my house.Would use them in the future if I needed my car to be towed.

Called for a tow twice in one week . They picked up and were there fast. The prices were good too. The guy Adam was great . No problems here.

This business is extremely unprofessional and should be looked into criminally. I urge everyone to stay as far away as possible. SCAM

Very unreliable and unprofessional company. They try to rip you off and speak down to you. Do not recommend to anyone!!

My motorcycle broke down and I needed to get it towed asap, Statefarm connected me to these guys and Nick, I believe - the gentleman with the beard and tattoos - was fantastic and on time. Will have to bring my car here for service and check it out!

I have been dealing with Car Guys all the way from Phoenix AZ for the last 3 years. They have been assisting me with one of our company vans that is in New Jersey and I have to say I am very pleased with their service. They have went out of their way on numerous occasions to accommodate our needs.Thanks guys!

I needed assistance at 2 am on route 287 and their driver came out and helped me and got me home safe to my family, he was professional, honest and a darn good guy and I couldn’t have been happier, thanks so much

I spoke with Madison she was very helpful with me and got to the point no chaser! She even called me back as forgetful I am she reminded me of everything. I would highly recommend this to anyone. Get her some coffee

The woman there was awesome n a great help

I went here to get my tires and wheels replaced for my 2015 Stang. Dave (the man at the register) was incredibly friendly, and approachable, even though it was very early in the morning. Theres a window where you can watch the mechanics work on your car, and most of them are quite friendly. However, there was one employee who seemed frustrated and stressed, and seemed reluctant to work on my car at first, but everything was taken care of within an hour and I left very pleased.

My daughters car blew its engine because all the Oil leaked out. They diagnosed the issue, replaced the engine and even testified when i sued the dealer in small claims court. Highly recommended

Dont go there for pre-insurance photo inspection.Theyre nice enough guys, but their equipment sucks. Twice they supposedly took and transmitted photos of my car to my insurance company. Twice the insurance company never got them. Ive had my collision terminated until they get photos. Car guys will not get a third chance.

Fast service and very well treated

I took my car in because a heat shield was rattling and needed to be welded back on. They called to say the rattle was the rear brakes squealing because the pads were entirely worn through and the rotors needed replacing. I told them that wasnt the rattle, I didnt want the brake work done, and they then identified the heat shield problem and fixed it.When I picked up the car, they doubled down and told me the brakes and rotors still needed replacing and asked me to schedule a time, which I declined. I do my own brakes, and when I pulled the tires off, the pads had 50% of the life left.Do not trust.

Had power steering issue on our work box truck, car guys repaired it quickly when STS and Pepboys could not.

I do not recommend this place for towing...Or anything else. Dishonest is dishonest.One of there drivers actually told me, when the work load is light, they drive around apartment complexes looking for ppl parked wrong. Then hook up the cars and wait. When the person finally comes out to their car, charge them $50 to drop it and pocket the money. No actual tow or paperwork was done so office doesnt always need to know how much is paid to driver. According to him, he has watched ppl park in unauthorized spots, quietly waited for them to get out of their car and go inside, then hook them up! Even if they come right back out. He said its his side hustle. Either way, its shady business.Also, I recognize and see one of their drivers has posted on this review page disguised as a satisfied customer. Smh.Anyone reading this, please read the other reviews as well. The majority are not good.

The repair guy was very rude. I would not recommend them. Stay away!!!

Very accommodating, easy to work with, reasonable, and competent.

Horrible

This place is supposed to be a 24hr towing company but yet when you call at night it takes 7 phone calls for them to answer the phone !! Then the guy answers half asleep like who the heck is this bothering me at this time and then on top of that it took him an hour to get to my location when their place is not even 10 minutes from where im calling !?

If I could give a 0 I would they are right down the street from me and they told my insurance 45 minutes never showed up and told me 75 minutes needs to be shut down they tried to charge more then they said for towing when I called to see when they will be arriving

Very helpful!

Very bad service for towing!!!

Fast insurance inspection

NIGHT TIME Tow Services SUCKS!!!!!!!!!!!!!!!!!!! Left me hanging three seperate times at night!!!