Soon as I walked in they greeted me showed me various his phones and now they’re helping me to clean my phone right now stuff is very friendly they’re awesome Ash was Very helpful now Leo is cleaning my phone louder was such a gentleman he picked up my keys from the floor thank you metro T-Mobile

Mr.Jose Ramos was very helpful and also knowledgeable about the phones problems and he did all to get me was I was looking for very good

Eduardo was very informative and proper. I appreciated his professional attitude towards my concern. He should be running his own store.Thanks for helping me out.

Had a great wonderful customer service!Thank you so much Andrew for your help .

Jose was very helpful and answered all of our questions. He went above & beyond and we are so ecstatic to have new phones & extra goodies. Thank you again for being so helpful. We are happy Metro customers and will continue to be with great service like this👍

Great customer service ! The manager, Luis was very helpful and saw that my issue was resolved in a timely manner.

Jose helped me out today as I went in looking to replace my phone that was not working anymore. He was very helpful and informative making sure I knew the best features on the phones I was looking at. He went above and beyond today I can honestly say I walked out of there a happy customer and even more extra goodies I wasnt planning on buying. The service was fast, the staff was great, and they were playing my jams lol. Thanks Jose for all your help today!

Very good service and great employees, especially Jose Ramos and Ashlyn!

Alejandra,Thank you so much for all the help, that you gave me at the Metro Store with my 2 purchases . Of my new phone and tablet, I really appreciated all the time you spent with me answering all my questions and concerns that I had. I also want to thank you, for switching all my information from the old phone to the new phone and tablet.Thanks again.

Good service! Averagely I have had few discrepancies dealing with Metro PCS threw out the 10 years that I have been working with them. Most associates are accomodating enough, but this store really does all they can to care for their customers.If you are in need of reasonable, compassionate and efficient person to person service, ask for Lady and or Edvardo! Ive never been treated better or had my concerns so diligently handled.Thank you! 🙏

Great customer service! This place has an awesome staff! Stephanie, Randy, and Andrew were all friendly, polite, and very proffesional. The staff was able assist with the purchase and activation of new devices. They are knowledgeable about products and services. I definitely recommend this specific store.

Horrible customer service.the attendants were talking to each other, not helping customers. Had to wait 30 min to just change number and pay bill.

I had a great experience today with 2 amazing people Stephanie/Randy that went far beyond what I had expected. They help with the my broken phones and help with so much more I would highly recommend to go there. THANK YOU BOTH SO MUCH 😊😊😊

So I been a customer for years, this is by far the worst spot I been too...useless

My son got a new phone and we went to activate it. The clerk that helped us advised us that we could do that for free over the internet, because if she did it it was going to cost us some money, We decided to go ahead and have her complete the activation of the new phone. I am so impress by the clerks honesty that metro needs to have more clerks like her.

Had a great experience upgrading my phone thanks to Andrew, if anyone knows him can you please have him contact me through here somehow!! Please!

I paid for a 2gb data and unlimited voice and text few days ago. On the road I could not get internet through the network. My helpful saleslady directed me to this place for more help. One guy tried to help and needed to get a second guy that said there is a CDMA and a DCMA wavelength and my phone is not compatible. I wish I could get a credit for the none working data.

Me and my mom had a great experience here. Jose was super helpful and funny! He was able to help me pick out the right phone for my sister. Thank you so much!!

Terrible selection. Old phones, I drove 30 mins looking for 2 new models which they lacked. Very disappointing and a waste of time and gas to visit this unprofessional CORPORATE cellphone store. Not to mention, there was 4 employees and no one welcomed us to the store or asked if we had questions for atleast 20 minutes. But the Security guard sure did follow us around the store.

Well i had a bad experience here the store manager jenifer said we ported in to manny lines from another network and we used up all the coupons and were not eligible for the promotion they forgot to give us our change and everything was just not good customer service i recommend everyone NOT TO GO TO THIS LOCATION IT NEEDS NEW MANAGEMENT

R. Reyes is an awesome rep. She was very nice had great customer service skills. Informative and gave me the best experience there. I left happy and so were my kids. Thanks Reyes. You deserve a raise!!! 😊

Staff was cool ... very helpful quick great experience

Purchased a new phone for my mom for mothers day 💕

Have been very happy with the cell service provider. As in the past the only way I could get good service without signing up with Big cell company. Not any more since I have been Metro Service has been great.The store sales people a very helpful and knowledgeable.

Young helpful staff, gave me clear and multiple choices. Was not forced into taking a phone or a program I didnt need. They switched my phone number from a different provider fast and easy. This is the second time I use them for service with a totally different staff and always got what I wanted. Thanks metro, keep up the good work.

Poor service. Crowded, disorganized. Rep was rushing us because he had to go home.👎

I visited the store just checking out different options for my phone and I will say they were very honest and told me that they really didnt have anything better to offer than what I already had with another company so that was very honest of them and thats a good thing because a lot of stores will not be honest like that now I have had MetroPCS service before and I have no complaints as far as their service nor their billing I had very cheap phone and I considered it my burner phone but I actually got better service on that phone than I did on a Sprint phone at the time. So I recommend Metro PCS for people who are at a lower grade income or whatever they are very affordable and they have quite a selection and they seem to be very honest at least at this store and another store I went to in Huntington Beach I dont remember where.

Very good salesperson Jose very nice and friendly help me with 2 phones very satisfied felt very welcome as soon as you walk in

Had a few coustmers ahead of me but still got to get help in time.

I had a good experience here. They were quick to attend to me. I had a problem that the other stores couldnt help me with. The young lady who helped me was very knowledgeable and nice. There is handicapped parking and access.

I love metro because right there is joyful employees and nice workers I do recommend metro

Horrible service. Because of the short, dark, guy with the glasses that looks like a nerd I owe $400 to smart pay because he doesn’t know how to do his job right. He processed my items as just an iPhone but I purchased various items and now I can’t get my money back even though I went back to metro so that they can process the return. They said smart pay would return me my money but I found out that it’s metro who hasn’t responded to the claim. He’s just an idiot who’s probably new to the store. Will never come back again. They just want to steal your money.

So far so good will see

Fast and efficient transaction. Was there for a new phone line bit they told me as a new customer, I am eligible for a cuple of new smart phones. Nothing to write home about but makes a good couch-side surfing devices once I get the sim cards transferred to the old phones. In and out with 2 new phones and 2 new lines in less than 30 minutes. The parking around the store is a totally different story. You should call yourself lucky to park near the store. Otherwise You will be walking for a while.

Good and friendly service

Worst place of metro pcs no customer service employee assume i want a free phone and free services refuse to check my account this people are good sales professionals sales sales to help people to resolve a problem no good the worst worst

Good plans

Patricia assisted me, loved her service. Great employee. Promote her.👍🏻

Me and my wife went there and were a hundred percent satisfied Alexis was in Customer Service and we are satisfied with all the customer service she gave us me and my wife

Terrible employees and even more terrible manager. Do yourself a favor and don’t go here.

I always get great service here. I recommend going here for anything you need.

I wish for no stars option. This is the worst customer service store for METRO their customer service reps seems like they are trained to make your life miserable. The deny any fixes and they erase all your data. I have been to other METRO stores and the help is 180 degrees different. ZERO STARS AND A THUMBS DOWN FOR THIS PLACE!!!!! :(

Customer Service was incredible! A must visit MetroPCS store for any Metro PCS customer !

They were very nice and helpful I love my visit

I like Metro PCS because of the experience I had and they are a nice company

This metro in el monte sucks.had to sign in and wait 20min just to pay my bill while the workers were doing nothing

I was there 5 days ago and the stuff are better

Rude employees every time,, terrible.. MetroPCS had great service for a long time.....worst ever now.

Very rude and when we always go they sa that they have no phone in stockdont deser a star but we have to put a star to write a coment

Great customer service, very professional compared to the other smaller locations.

What kind of phone company opens at 10?1 people have to go to work.. plus ive been calling all day from my office and they keep sending me to an answering machine

Great Customer Service

Tk long they dont know what they are doing

Nice looking clean store and found the service to be very helpful... Thanks !

Guys were rude! there not genuine when it came to helping me out they seemed irritated that I was asking questions.

Dont know how this store is still open. This is horribleThey ate food in front of customers and cursed talking to each other!!!

Bryan worst Manager ever in my life, he is rude and unprofessional does not know how to speak to clients, Company personnel should remove him from his position.

Floor manager rude, and does not know their products. Horrible experience

Good treatment good knowledge on variety of needs

Phone rates are the best / family deals

They aleays try to do to you what they want sale sale no let me buy what i want

They are great there for there service.

What i didnt like was that they have 10 registers and only one was open..

Easy access and friendly staff.

Unwavering unyielding unnegotiable and standoff personalities.

Curtecy nice service.

The Persons all they want its the five dollars charge

Left the store empty handed. Apparently they didnt have the phone that I wanted, they were out of stock. I asked them when they were going to restock, and they didnt know. 🤔 Thats what I call, Bad customer service❗

Girl said she was the manager but was really rude to my wife. I WAS a regular customer but after this inquiry I WONT be back! Owner needs to have a serious talk with them.

Well I cant say much about this place because I mostly pay outside but the workers are friendly and never got a mad or pissed worker.

Super helpful and great deals

I dont understand the point of a corporate store, if all they can do to troubleshoot slow network is have you call India customer service again, except using their phone to do it.

Very helpful and very friendly

Awesome service, both at store and network

Great knowledgeable employees.

What phone company doesnt answer their phone ....

Love it...great deals

Asked for assistance. Said i have to call service desk and said they cant help me. The store was empty.

It was good.

Very bad

Good fast services

Not enough help, takes long to be serviced,

The slowest service workers ever.

Very helpful 👍

RUDE BAD CUSTOMER SERVICE

Good costumer service

Great service

Very friendly, get the job done.....

Answered all my questions

Fast serviced

Great Staff

Honest people

Good job. !!!

Accurate

Horrible service

Manager is an idiot.

Love

Its okay

Poor service

First of all, I want to say that I am extremely happy with the service from José R. He took great care of us and was kind to help us retrieve our emails. He offered us to do all of that without having to ask him. If you want a very good and professional service, I recommend that you go with José.