Hands down the best service I have had at a dealership. One of the Client Advisors, Will, was such a great help through the buying process. He was upfront in what was going on and very negotiable through the process and made it super fun as well. Very friendly overall and very relatable which made it super easy to talk with him and understand what I needed. The whole team there was great! Matt, Jim, and Jake are some of the best in the business and deserve a ton of credit for the operation that is happening there. 10/10 Will recommend to others and definitely will go out of my way to do service at this dealership just so I can catch up with the guys.

Drove 2 hours to buy my X5, as James Walker(sales) and Jim Tully(mgr)gave better service than I could find at my local dealer. Extremely pleased with the care and great service. Wildly recommend.

I purchased a vehicle from Sam Hill. He is the most personable and helpful sales associate Ive ever dealt with. I will purchase all my future cars from him..Our entire experience with this dealership is first rate. My husband and I couldnt be happier.Thanks SamKirsten and Elmer Brust

I have been a BMW owner for years and experienced lots of processes in purchasing, maintenance and repair. This dealer was the best performance. I just bought my new car from them. They efficiently worked with me on my purchase as well as a test drive. Great work was done. Recommend to visit them if you are looking for any BMW car.

My time spent dealing with BMW of Eugene was great! I spoke with Emily Looper and Jacob Harris, both of which helped me with greatly in making a deal on a used truck that they had. I live 8 hours away and they were both very helpful in getting me any and all information that I requested. In the end, I had decided not to make the purchase due to some unforeseen family events. Emily and Jacob were very understanding and helpful through the whole process, even taking time to talk with me and communicated well after the work day was done. I am very grateful for their help and personality, Jeff Swickard should be proud to have such great employees!

Had a very good experience purchasing my 530e here. Jack was very enthusiastic and knowledgeable about the vehicle and took time to be sure I was comfortable with it. No high pressure from anyone. I would definitely do business again here.

Absolutely wonderful experience with buying my BMW! James went above and beyond, and even kept me entertained with conversations while waiting for my car to be ready! Will certainly be going back for any and all car purchases in the future! Thank you all!

I applied for a car and made it clear I wanted to add a co-signer, which I was ignored about and had to apply on my own. I was under the impression that I would hear from the dealership the next day after applying, I have called multiple times over a series of days and was given no information and no calls back. I was being lied to with the employees telling me I would hear back from them within minutes or even hours and got nothing! The only person I found to speak too there, that was actually useful, was named Zahjane.

I had a great experience purchasing my car here. The dealership is very nice and welcoming. My sales rep Nate was wonderful to work with. He was not pushy and got me the exact car that I came for. I even got to test drive it to my house to get the misses approval before completing the purchase. Top notch service all around and I couldn’t be happier with my purchase. If you visit here ask for Nate he will take great care of you.

I inquired on a 335i they had posted for sale just over 25000 and came in got approved and test drove the vehicle, they then told me the car has not been through there shop yet and that I would have to wait to pick up, I made a lower offer and said I was willing to put money down now and the sales manager told me that he couldnt negotiate on price but because he posted it at the price and got me approved and let me drive it that he would honor that even if they had to do more work. As you can imagine I got a phone call after being told it would be ready tomorrow 3 times finally that they had to raise the price because more work had to be done and raised it $3000 moreEdit* 20 minutes after posting this they called me and wanted to go back to the original deal I decided to pass on this deal and look elsewhere, be cautious and dont get taken advantage of.

Purchased an absolutley amazing 430i from BMW of Eugene, and couldnt be happier. Traded in our 328i GT (which was a great car) but just not what we exactly wanted. Ive been in a bunch of dealerships, and had good experiences but none as great as BMW of Eugene. Working with Christian, and James was better then excellent. The whole experience was first class from start to finish. We will be going back for our future vehicle purchases, and would strongly reccomend you go to BMW of Eugene for your next car.

I have a 2012 328i thats been having transmission problems. I took it here for some routine maintenance in addition to trying to get the transmission problem diagnosed and fixed. I was quoted online at about 200 dollars for the routine work without the inspection I needed for the transmission issue so I was expecting to pay more than 200 dollars by the end. Sure enough, when all is said and done the price is quadruple what I was originally expecting despite them quoting me a 680 dollar price over the phone. They told me that they were gonna try to reprogram my car to fix the issue and that the price would stay in the same 680 dollar range. Sure enough, they charged me an extra 120 for the reprogram they insisted was in the same range for a total of almost 900 dollars. Fine, I figured these guys probably will do a good job with all the inspections and whatnot but I checked the service list and it turns out the price for the services I was quoted 200 dollars for online were doubled. Why bother quoting me a price online where I specify the exact make, model, and year of my car and the exact services I need at this specific dealership if youre just gonna jack it up almost double when I get there? I also told them my door was broken and I asked that they quote me on a price to fix it. Sure enough when I checked the itemized service list later it turns out they took that as an excuse to charge me another 120 dollars to tell me that the cable in my door was broken and the door doesnt work. Really?! No way! The full diagnosis they performed on the car didnt ever find the issue with the transmission and the repairs they did never fully resolved my problem with the transmission. The car kept having the same issue and I brought it back again. Every time I brought the car in, it always took several days longer than what they quoted to get the car back to me with no updates on how long they would keep my car, and the problems I originally brought it in for were never truly resolved despite me being charged an arm and a leg for a full diagnosis and them having the car for almost a full week to test drive it (I checked the odometer and it had a whopping 6 mile difference on it from all the test driving they did from nearly a week of holding onto it). To their credit, the service was friendly and the second diagnosis after the first repair didnt work was free of charge, but Im honestly just really disappointed by the amount of money I was charged extra trying to fix a specific problem and the lack of transparency with their service fees. With the extra time they insisted they needed the car to find and fix the problem I feel like they should have been able to resolve my issue, but this experience doesnt make me want to come back.

I would highly recommend BMW of Eugene to anyone looking to purchase a new or used vehicle. I am not the type to write reviews but I was so impressed with their level of customer service that I felt compelled to do so.The young salesman Nate was incredibly helpful and friendly and made the experience comfortable. The usual car salesman pushiness was completely absent from this experience. All the other staff I worked with were friendly and personable and really made myself and my girlfriend feel right at home.I also want to give a shout out to Shane in the service department who is helping me with issues with my 3 series. They were quick to help and were willing to diagnose for free once they were confident my warranty would cover most costs. They were upfront with all costs and possible fees and I didn’t feel like they tried to sell me anything I didn’t need.Whether you are buying, selling, or just getting your car serviced you will not regret going to BMW of Eugene.

James Walker was amazing! He knows BMWs and he is truly a great person. Usually I hate car shopping and dislike the hard sale and annoying canned sales pitches, but this dealership is different. I walked on their lot, almost giving up on my dream car, and James and the Sales Manager, Jim Tully, found exactly what I was looking for. These two could teach a master class in car sales and customer service. They were even great to our 130 pound dog. I cant recommend James and this dealership enough. Of course the new BMWs are something, but consider this dealership if you are looking for any used car in great condition. My 2008 BMW 328i convertible runs like a dream.

The best service in all departments!! Honestly cannot say enough good about this place.

The staff is great, especially Vernon in service. Nothing but helpful.

The service department of BMW of Eugene did a really great job for me on my BMW M6. Nicholas L. spent time educating me about my new vehicle. He was very knowledgeable and I enjoyed talking with him. I will be taking my M6 to BMW of Eugene for service for as long as I own it. I am leaving this 5 star review as I believe it is really important when people do great work... which is not only Nicholas but everyone at the dealership. Thank you guys!

Caiden and the team were great to work with. No “salesy” games to talking. Found the right price for the car and put the deal together that worked best. Would buy here again.

BMW of Eugene are great people! Greeting you and making you feel welcome immediately. Austin P was quick and very knowledgeable. The sales managers, Geoff M. and Jim T. were able to get us in the vehicle we wanted. Easy and wonderful people to work with!

We had a great experience with our car purchase. The sales staff, especially Nate, were very patient and knowledgeable about the inventory and features. We never felt pressured, asked a lot of questions and got direct answers. I’m the end we bought a really nice car! I would highly recommend shopping here.

I recently purchased a BMW from Nate and the experience was fantastic from start to finish.The entire staff was very friendly and welcoming. It was like having coffee with friends! This was my first experience with BMW of Eugene and they have definitely won me over as a customer.

Great environment not your typical dealership and salesman

I purchased a used CRV from BMW of Eugene. After taking it for a test drive I indicate I wanted to look at the vehicle more but need to use the restroom. When I came back out from the restroom someone was driving away in the car. The sales women indicated that if I wanted the vehicle I had 1st rights. We had decided to buy the vehicle, but I had hoped to look it over more. So we started the process of buying the car. I indicated that the passenger side wind shield wiper was not working properly. The sales woman said they probably would not be able to fix. But I noticed on the paper work that they had replaced the windshield wipers. She just seemed confused and wasn’t sure what she could do. I told her how much I wanted to put down on the car. She left for awhile and then came back with some options for money down and financing that didn’t include the amount I told her I wanted to put down. The finance guy was nice and I enjoyed working with him. I came back the next day to pick up the car and no one had even looked at the windshield wiper as had been promised. The person helping me just kept saying he didn’t know what to do since the woman that sold the car was not working that day. It was discouraging. We figured out the windshield wiper problem on our own (they forgot to take off the plastic piece covering the wiper, when it was installed). They could have fixed it quickly, but the didn’t even take the time to check it out. But I also noticed a chip in the windshield that had not been there the day before. My guess is it happened when the person after me test drove it. Once again when I found it they basically told me too bad you bought the car as is. I know I wasn’t buying a BMW, but I expected better service from the dealership. Now I have a chip that has a crack that has stretched out across the windshield that needs to be fixed.

Our experience at BMW of Eugene was over 5 stars. Jill and Jake helped us get into a used 2020 Subaru Forester that they had. I found the car online and applied over the phone. They removed it from the site after we applied for it so no one would come swoop it out from under us. We fell in love with it when we went to test drive it. They took really good care of us! Well tell our friends and be back when its time to buy another!

Sort of the worst experience Ive ever had. I found a car that I was interested in. I later made an appointment with them for a test drive and get confirmation. I spent an hour heading over to their shop but was later told that the car was not available. Although sales offered me another car (same type, higher price) for a test drive. It was not useful in practice. So it meant I wasted two hours and $50 on the road but didnt get the test drive I actually wanted. I contacted them afterwards and was told that the car was loaned out. So their test drive appointment have no effect. I have reason to doubt that the car actually exists because the whole process was very unprofessional.

Friendly service, great communication very customer oriented. Highly recommend Im a third car customer.

I purchased a vehicle from out of state and the transaction couldn’t have gone any smoother. Joel was great to work with and was on top of every detail. Paperwork was done in advance and he even picked me up from the airport. Thanks again!

I just had the best car buying experience of my life at this wonderful dealership.👏🏻Being a single female, its a little intimidating to walk onto a car lot and feel comfortable. But they made me feel as welcome as can be.From the helpful sales person Jill who was friendly, professional, and attentive. No pressure sales here.The finance manager Jacob who was accomodating and thoughtful in regards to my specific needs/wants.And I just have to mention how personable the GM Mike was.I honestly felt like this team were going the extra mile to make sure I was a happy customer. And I am! 🙂They just earned a lifetime customer in me.If youre in the market for a new BMW or a used car, I highly recommend them.👍🏻

From start to finish this was one of my best car buying experiences. Quick response for an information request on a used vehicle, Helpful and attentive to my needs without the usual added sales pressure you find at other dealers. Worked with Debbie and then James came through with the numbers. Not generally one who writes reviews but felt compelled due to the positive experience BMW of Eugene provided me.

Cymon Tisdale is your sales person. He went over and above, and then he went over and above some more. He was supported by a team that was friendly, professional, and honest! Thank you BMW of Eugene!!

Very responsive and friendly service department.

I’m SO stoked I came to BMW of Eugene, this is the nicest group of sales people I’ve honestly ever met. They treated us with the upmost respect from the moment I got there to the moment I left in my new car. I’ve never had a better experience, especially bringing a toddler in to shop! Thanks so much to Jill and everyone here! Highly recommend. Thank you! 🌟❤️

Great sales staff. Honest, low pressure. Good prices. Just bought my second car from these guys, an m850xi. Another great experience, especially working with Matt and Cameron! BTW, the car is incredible!

One of the easiest car purchases I have done. Found my van online, negotiations happened all over phone or mostly text. applied and did all the electronic signatures. POUF done. Picked my van up in 15 min. Thank you Emily for a great sales experience and Jacob the finance manager was awesome

Jacob was still great to work with. I highly recommend this dealership

Bought a vehicle with only 10k miles on it. Underneath back seat was all moldy and very dirty. Was supposed to get a phone call the next day to arrange a better detail but never got the call, I had to do my own detail since I wasnt going to put my daughter in the back with moldy seats. All the tires on the vehicle were different brands and threads none matched. Its a 10k mile vehicle! I did not expect this from bmw but I guess looks can be deceiving. First and last time I would buy from them. They were nice when they were trying to sell me something but once they get you, they put you on the back burner. I dont recommend them to anyone.

I was extremely pleased with my experience and purchase of my vehicle and BMW of Eugene. From the moment I showed interest, the details on their website, the knowledge and helpfulness of Samuel Hill, and his patience showing me so many vehicles, it’s clear that these aren’t your stereotypical car salesmen of the past. I am so thankful. These are professionals who are willing to sit down and do the research of finding you the right car for your lifestyle and budget. I would recommend them to anyone.

Good dealer to work with when buying your next BMW.

My wife and I recently purchased a lightly used Volvo XC90 from Eugene BMW. Sam immediately greeted us and was the sales associate we dealt with. Sam immediately put us at ease with his personable demeanor and did not hit us with the “twenty questions” you often get with dealers that are trying to figure out either how much you might qualify for or whether you have a trade in. He was genuinely concerned with finding us something that met our needs.After some healthy back and forth negotiating on price point with Sam and Richard we came to an amicable agreement on price and couldn’t be happier with our purchasing experience at Eugene BMW. We would highly recommend Eugene BMW for your next auto purchase. Ask for Sam for a hassle free buying experience!Don & Karen Jeter

Purchasing a car is usually a very stressful experience. I have to say what a treat to find a BMW dealership in the PNW that is the whole package!BMW of Eugene is absolutely the whole package!They have the perfect combination of customer service, technical knowledge about the car, and competitive pricing.So glad I found BMW of Eugene.  These guys just rock!! The sales person (Emily), finance manager (Jacob), and the sales manager (Jim) are simply awesome! They kept their word about all their promises. From the numbers we agreed on, to the car being ready for me on time, they must also be absolutely friendliest dealers in the PNW. The folks at the dealership made you feel like you are buying a car from your best friend.If you are in the PNW, even if you need to drive a bit to get there, go check out BMW of Eugene you will be glad you did.

Really great experience. I came in expecting to haggle all day. This did not happen. They appraised my trade-in a bit more than I expected. They gave me a better deal than I expected on the BMW I wanted. I love my BMW! My only complaint is as usual with car dealers; they know almost nothing about the vehicle. I had three people riding in the back seat to answer all my questions. But unlike other dealers, they actually answered my questions and gave every effort to do so. Great job, will purchase again!

Terrible Experience!!! I called on a Friday afternoon to get their hours, it was around five and they closed at seven so I thanked them and hung up. Five minutes later they called back to ask my name and to see what I was calling about, we talked and found out that they did have a car that we were looking for. We made an appointment for the up coming Sunday, before making the drive of over 2.5 hours I texted the person I was talking with and asked if the car was wreck free!. He responded Yeah it is:) So.. we make the drive of 2.5 hours a hour there and the drive home took over six hours. We get down there go for a drive and start looking in the back of the car and the buttons were falling out the side of the car. So we go inside check the carfax and sure enough the car had been in a rear end accident. The manger came over said he was sorry but did we look at the white one? They dont care about you just getting people in the door!! I would never trust them or buy anything from them!!!!

BMW of Eugene is the BEST dealership I have ever done business with! My 5-Series was a gift from my mother 3 days before she passed, so it is important to me that my car gets the best care. I know that I can trust BMW of Eugene to do just that. My interactions with Ruslan (manger) have been great and he is genuinely a nice guy. Shane has been my service advisor and he is the best! I do not know much about car mechanics, but he always explains things in a simple way and hes fun to talk to. The dealership gives me a small town vibe because they really value customers, which seems hard to find these days. I love my BMW and BMW of Eugene! :)

I have purchased or leased several cars from this dealership over the past 20 years. Just leased another one. My salesman has always been the same-Sam Hill. He is tremendous. He does not sell you a car. He helps you buy the car you want. And if the car is not in their current inventory, he finds the exact one you want. The management team that is now there is better than ever; and the service department is great, with online appointments taking the hassle out of getting your car serviced. Great experience each time.

One of my best experiences finding vehicle here at BMW of Eugene. It was a last minute thing, I got there late an talk to Jan zaborowski who stayed with me even throw after work hours an Austin Pounders the financial manager to finish my paperworks!! I enjoyed my time and didnt expect this type of customer service it was pretty much unexpected but overall I got the SUV that I Wanted for me and my little family ❤️!! My kids loved to the long drive back home. Thanks again Jan & Austin for everything!!

We had an excellent purchase experience at BMW Eugene. My wife shopped online for months to find the perfect car for her. She considered Mercedes, Lincoln, Platinum Explorer, loaded Chevy Tahoe, etc. Nothing compared to blend of Luxury, Performance, Quality, Styling, and Technology of the BMW X5 50i.The staff at BMW Eugene were responsive and respectful in their many communications with her.We got a beautiful automobile at a superb price from attentive professionals; thats the definition of a Good Deal!

One of the best car buying experiences Ive ever had! Cameron was personable, yet professional. I never felt pressured or like I was being sold something. Management was enjoyable to chat with. We even ran into the service manager who gave us excellent tips on caring for our car. We will be taking it to BMW of Eugene for all service because working with them was a great experience! In the end, we feel good about our purchase because we feel like we got a great deal on a great car! Thank you BMW of Eugene!

BMW of Eugene lived up to all of my expectations and then some. They were helpful and courteous but never pushy.Christian was our sales representative, He was attentive and listened to what we were saying, guiding the process to best match what we wanted to what was available. I definitely would send my friends to him if they were looking for a car.Then we meet Austin. He worked on the paperwork with me,again so professional yet took the time to be sure I understood everything and that I was aware of any of the extra things that I might want or need....even the things I didnt really need.I left with a new car,but also a feeling of belonging to a new family.

Excellent. No sales pressure; extremely knowledgeable of the vehicle. Professional in every aspect. Love my BMW!

Great Salesman, Christian. No pressure tactics. Provided a lot of time, so we weren’t rushed. Great price on used car purchased and trade-in. Entire sales and finance team were great, with no pressure to purchase additional agreements. Overall, an excellent experience!

Raf and the BMW Eugene crew are awesome. They really listened to what our needs were instead of just selling us a car. They went above and beyond to take care of me, my sister and my employee. They really care about their client, which is rare for a car dealer to do. Because of how well they took care of my little sister, they earned my business as well as my employee’s. Total we took 3 cars in 2 days because of how well we were treated by Raf and his peers. Thank you to the service manager and GM that helped out a ton and made it happen. Cheers, Raf

Awesome Experience they have a great inventory of used vehicles.

This BMW dealership is the best dealership I have ever worked with! I purchased an X5 out of state and Jennifer Pasquini was top notch and bent over backwards to help me get it done. I highly recommend her if you shop there. She is awesome!

I had my best car buying experience at BMW Eugene. Jennifer was extremely helpful. 5 star dealership!

I purchased my X3 in April, fast forward to last week. My brakes and rotors need to be replaced?? I was beyond frustrated with the whole process and the fact that a car Ive had for a few months needed such an expensive fix. I voiced my frustration (in person and via email) and was surprised to find that they wanted to help me!!! They made the experience easy and by the time I was done I was happy. Crazy, huh??? They said they wanted to make our working relationship a lasting one. Thank you so much for helping me and being rock stars. I apologize that I was so frustrated and angry!! I look forward to this relationship now. Great team!!!!!!!!

I just bought my first car here at the price of my dreams, Christian Krieves made sure I left there totally satisfied. 100% recommend this dealership. The dealers are kind, knowledgeable, and HUMAN. He actually wanted me to leave happy. I should also mention that as I was finalizing my deal, a man next to me was also finalizing his, and he had to tell me that he was beyond elated with the deal he got that day too. He said he wasnt just a customer anymore, but an advocate 😆 Thanks again Christian, I love my caddy

Looking for a new vehicle. Sam the salesmen was great. Treated us well

We went to Salem to buy our new BMW after trying to work with this dealership since it was local to us.I won’t take our current BMW there anymore.* Friday we got our new X5 from Salem and love it. 70 mile drive to pick it up but worth it to not have to deal with BMW of Eugene.

Shane is awesome. He went above and beyond to make things right even when it was out of his hands. Need service? Go straight to him...

This was our fist time at this dealership. Our salesperson was Emily and she was very friendly and easy to work with. Highly recommend her and the dealership.

Christian and Matt were great to work with. Helped me out getting the finances in order on a Friday night and even picked me up before I was able to purchase the car. Great experience and extremely quick getting the car ready. Very nice and personable as well! Would definitely consider them again for a future purchase.

I was very impressed by the teams exceptional customer service during my recent experience with a vehicle purchase and subsequent servicing at BMW of Eugene. Emily in Sales, Shane in Servicing, and Austin in financing all went above and beyond. Nice work!

Ive been driving BMWs for years and have purchased vehicles from both Portland dealers in the past. This time I went to Eugene BMW. The buying experience there is the way I want to be treated. I saw an X3 on-line that I was interested in buying. Showed up at BMW Eugene and was greeted by Cameron who didnt give me a sales pitch but just handed over the keys for a test drive. I was satisfied and after a brief negotiation, we completed the sale. The other BMW dealers piled on several layers of salespeople and hours of sitting around before the sale was finalized. Not at Eugene BMW. I was out the door in an hour with the vehicle I wanted. Thanks to Cameron and Adam. Ill be back there when my wife decides to replace her X1.

Stopped in BMW of Eugene to look at a car I saw online.. I was handed the keys..took the drive and really loved the car..Initially I was a little anxious.. having had less than stellar experiences in buying a car in the past.. but everyone was great to work with... no pressure and agreeable to adjust terms and price.. I also got great value on my trade in..I would and will recommend BMW of Eugene to anyone interested in buying a new or used BMW or anything they have on their lot.. It was really a great experience..Thanks BMW of Eugene!!

We worked with Christian Krieves at BMW of Eugene and found our perfect family car! Christian did great getting us the best deal possible and working with us on the many questions we had. It was a quick and painless process. We love our Toyota Camry and would definitely do business with Christian again.

Bought a used pickup from the lot. Negotiations were straight forward, Christian took care of biz and we were on the road in no time. The only caveat was with the finance guy was unmasked in his small office during the mandated mask period. When he saw our discomfort he masked up. Great staff, no handshakes!

Hi guys!i am visiting soon!john and dusti still there? Stephani ?

Very helpful and friendly. It’s best to know exactly what you are looking for when you go in though, otherwise it could be very time consuming

Timely responses to all my questions during the negotiation process, very fair trade in value, all documents completed online, new car delivered to my home. Very happy with the experience.

Bmw Eugene is so awesome. They have large selection of vehicles. From new or used Bmw, Mercedes and Porsche, Jeep etc. Jennifer was my sales advisor, she is very knowledgeable in cars as well as in financing process.... you have to look for her and she is the best there.

Great group of guys. Easy to deal with, no pressure, good sense of humor and fun experience. And a good deal to boot. Very happy with my new ride. Thanks guys!!

We appreciated both salespeople who helped us, Emily and Sam Hill. They were very professional. They let us look at our own pace, rather than use high-pressured sales tactics, which we appreciated immensely. The vehicle and price were also a selling feature. The salespeople were quick, courteous, and efficient. We would definitely refer people to BMW of Eugene.

I always have a really good experience at Bmw Of Eugene. I bought my vehicle there in August 2018 and have been so happy ever since.Mike in the service department is phenomenal and always greets you with a happy face, remembers your name, and is on top of everything ready to help when something goes wrong. They also have a text line now that makes it easier to communicate with the service department when your car is there.I also love the sales staff. Debbie Long has been so helpful. Last time I was in for service I ended up checking out a car I considered buying and trading in my current one. I didn’t end up purchasing it, although the kindness and time spent with me was super helpful (a couple hours!) Matt in the sales department also helped out a lot and he was a super down to earth enjoyable go to work with. Sorry I didn’t purchase at the moment but I know that I will be back when I’m ready to pull the trigger.Thank you BMW of Eugene for being so fantastic!It’s so nice to go somewhere for your car and feel comfortable and taken care of.

Great service from the parts department.

They were amazing! Best experience ever getting a car!!

Absolutely love my M4! Cameron B. helped me out and made this the easiest car purchase Ive ever made! He was patient, listened, and was easygoing without high pressure sales tactics. I knew what I wanted and he didnt steer me away from it... He just made it happen - quick, easy, and simple.

The whole team at BMW of Eugene made my car buying experience a breeze. Donte was super helpful and prompt in responding to my inquiry. I didn’t feel pressured into anything the whole buying experience. I was able to take the car home for the night to show my family, and that really sealed the deal for me. The vehicle I bought also came with free service for life. I would recommend anyone in the market for a new or used car to come to BMW of Eugene.Outstanding service, keep it up guys!

Emma helped me find a car 2 years ago and I am still in love with it! Her and her team listened to what I wanted and worked with me. It was a no hassle experience and I will definitely go back again!

Cameron helped us purchase a 2017 Toyota Camry, a major upgrade from our 2005. He made the process so easy, we never even had to step foot on the lot. The car was as beautiful as he described it. We will definitely go back to Cameron and BMW of Eugene the next time my husband and I need a vehicle.

I had a fantastic experience here. Great customer service! They seemed to really care about what I wanted/needed. Would definitely recommend going here.

Excellent service! My BMW was purchased out of state. Jan Zaborowski was very helpful and explained everything clearly. My car arrived in beautiful condition. Great dealership.

I went into BMW of Eugene not knowing what I wanted exactly. Emma Loper was amazing to work with. She showed many different sizes and styles ultimately finding me my perfect ride. She was amazing to work with and because of her I am one happy customer. Thank you Emma

Cameron and Austin were great but communication was too difficult with managers. Multiple rounds of phone tag before needlessly being threatened legal action by Rusian over email when I have never even talked to the guy before- for employment verification. I suggest saying We have had a hard time contacting your employer and only have x days before the deal expires instead of making threats. We dont know what is happening on your side of the table unless you let us know. We already provided paystubs and phone numbers, we could have provided more pay stubs if asked but communication was too choppy.

I needed out of my Tesla S and into something less expensive without a huge financial loss or sacrificing quality or luxury. Emily was able to do exactly that. The leasing and buying options with Bmw are phenomenal; best out there! I’ll be a bmw driver for life

BMW of Eugene was Fantastic! The buying experience was low pressure and the service was absolutely outstanding! Donte was a pleasure to work with and we highly recommend anyone looking to purchase a vehicle seek him out! My parents went in for a new BMW and got a GREAT DEAL!! We will definitely be back in the future!

Amazing service! Great team of professionals who know how to treat and take care of customers! Ask for Donte! He’ll get you squared away with nothing less of a smile and great attitude to make sure you leave happier than when you walked in! Highly recommend this dealership. You won’t be disappointed. Thank you guys!

I worked with Cameron at BMW of Eugene to get my new vehicle and I could not be happier with my experience. He was extremely professional, but also friendly and took the time to connect with me and hear me out! The environment was welcoming, the process was as stress free as possible, and I walked away feeling satisfied! Thank you Cameron and BMW for getting me in my new whip, especially during these uncertain and difficult times! You guys rock!

Raf helped me get an insane deal on a badass 330i. He made my first car buying experience a smooth and fun one. The entire staff treated me and friends with the upmost respect. I highly recommend this dealership and I definitely recommend asking for Raf, you will not be disappointed.

Service Department: Great service, professional and considerate. Thank you Shane and Nick

I had a great experience with the crew at BMW. They helped me with an issue with my 328i that had a check engine light on. They got me in right away and got it figured out. There were some technical difficulties with their phones, but I’m sure that will get taken care of. Other than that it was a pleasant and enjoyable experience. Tony the service writer definitely was engaged and wanted to help me the whole time. Joe in parts made things quick and easy. No complaints here. I know all dealerships deal with their issues, but they were professional the whole time. I’m definitely going back to them with my business. Thanks.

I took my Santa Fe for a Service included with the purchase of the SUV and the analysis mentioned that everything was good. That same weekend I took a road trip and the SUV started shaking every time I hit the breaks. I was very confused because according to the Analysis provided by the people from BMW of Eugene, Nicholas, everything was in “Good” status. I had to take my SUV over Hyundai and the rotors needed to be resurfaced. When calling Nicholas from BMW he mentioned the reason was my breaks overheating the root cause of the rotors and breaks not working properly; well to me that doesn’t not fit as “GOOD” in the analysis provided of my SUV. The life of my family is on that analysis and they should have mentioned that the rotors needed to be resurfaced or in case that my rotors and breaks overheat my entire SUV will start shaking!!!The most upset thing was that Nicholas try to make it sound like it was not a big deal, for him is not because clearly his family is not in that SUV.All of these makes me thing that they really didn’t not check my SUV properly and just put the check marks to do the job fast but with a very poor quality.

Fantastic experience. Buying process was tremendous. Delivery was expeditious! Highly recommend BMW of Eugene!

I came in to look at a car that I had reserved a time to look at over the internet. When I showed up, they had already sold the car and had not called us before we got there to let us know this information. I was very upset because they tried to sell me a car that wasn’t what I wanted.But, I will say they promptly turned this experience around and really made it up to me when they owned up to the miscommunication error and they listened to my needs and wants and found me what I wanted. Raf and the Eugene BMW crew hooked me up with what I wanted and more. I am extremely grateful for their accommodations, delivery, and their ability to keep their word.

We recently bought a new to us car from BMW of Eugene. Wow! One of the best experiences from a car dealership you can have. Our Client Advisor was AWESOME! Shout out to Christian Krieves! He made our Friday evening and car buying super fun! Thanks again for the few fabulous hours of laughs and assistance!!!!

Outstanding customer service from Ruslan and Christian. They remained professionally patient as we worked through minor hiccups, and at the end of the day, I drove home in the very car (2016 750i xDrive) I sought out, at the price I came for. Very understanding and knowledgeable people who will not try to hustle or demean you.

Horrible salesman experience. Raffael needs to not work with people. Completely unprofessional. No matter the age of a potential buyer you should be respectful and businesslike. Your car was overpriced, asked for negotiation, was insulted. Poor job Eugene BMW...Edited to add proof of actual Car Guru opinion AND the response email NOT quoting what sales manager stated. Buyer beware..

My experience was great! Fastest and quickest car I ever bought. The sales manager Chris was pleasant and not pushy. He offered us drinks while we waited for paperwork. I think it might have taken a whole hour from test drive to finish. Best car buying experience I have ever had.

Im not sure what to rate yet I went in this morning 12/18/20 to get a cuple recall parts fixed and I left with my cabin fan NOT WORKING NO HOT AIR OR COLD NO AIR AT ALL!! very annoying but it goes back in on Monday morning I really hope they fix it.ill let you guys know how it goes thanks Eugene Oregon.

My wife and I ordered an x7 and we have been well taken care of and then some.

Unfortunately, our experience wasn’t very good. My son had been looking for a particular model for awhile. We saw a very nice, low mile one advertised and we were the first to inquire about it. My son is a service writer for BMW repairs and therefore, had some very legitimate questions. All they wanted was a “non-refundable “deposit. He was pre-approved already and ready to buy. They stalled answering the questions and kept asking for a deposit. “Someone else is interested “ they told us. My son finally called both the sales guy and sales manager to put down a “non-refundable” deposit and was informed by email/text they had sold it. As is typical of car dealerships, it was more important to “get the deal done” before the end of the month rather than do the right thing. It’s a shame such dishonest people are employed at a high end dealer. My impression is if you don’t finance through BMW, they will keep you on hold until they find another person that will.