On last evening the 7th of October I went in to the store to get a plan. I had spoken with Keith several times over the phone. He is very knowledgeable when it comes to the wireless service as a whole. I came in to switch to wireless. Although he was one man juggling 4 customers he remain tire until the end. The former service provider was a nightmare trying to port over the number from them. Keith exhausted all scenarios, and four hours later after hours the port was complete. He was concerned about my safety. Not allowing me to leave until it was complete. FYI, do not get a plan with Figgers Wireless a nightmare of a company to the end. Despite Figgers Jeith was able to make it happen. THANK YOU KEITH, YOU ARE THE MAN‼️‼️‼️‼️‼️‼️‼️‼️‼️

I’ve came in before and had great service but the last two times the store is locked or closed at 1pm during the week. They are understaffed and need help ASAP. Smh

Jasmine Rainey is Awesome and my my day by being so helpful and courteous getting my phone working. Thank you Jasmine

Had to call about my phone and I have emphysema was told her could not help me over the phone. This is not a good way to treat your customers that should not have to to go to the store and chance getting COVID 19 because she could not help me on the phone and then hung up me.

The Customer Service Representative at this location was very rude and unprofessional. She is the middle age woman with gold locks very very rude

Went here after ATT across the street and brought my 2 lines and added two for my kids for Christmas. Very good service!

Went today to pick up new phones. Employees were not fully masked. One employee kept removing his mask while talking to a customer who wasn’t wearing one either and another employee only had his mask covering his mouth and not his nose. Don’t know how we will be able to collect our phones. Dangerous environment!!

They are best just gotfa get to them to get, y iphone 12

Wow! What a day at Verizon! Although I was in the store for 45 minutes, it was due to resetting and learning my new phone. Customer Service Rep Jordan was Highly Professional and so knowledgeable about all of the phones and super intelligent about iPhone. The energy is welcoming here. Please visit us. It’s my Verizon store!!!

I am a long time Verizon user. This is a great place to shop for all of your wireless services. The are very professional and courteous. The most impressive thing is that they give great customer service to everyone from the very first greeting. Ms Dairia was very helpful and knowledgeable. They are very good business-wise, and they are great people, as well.

Wonderful experience. Mary Ann helped me and she was so kind and patient. She took her time and made sure I understood everything with my upgrade. The manager came over to speak to me and ask how it was going. He seemed to really care about the service his staff gives. This will be my location from now on!!!

Worked with a young lady named Dairia. She was extremely knowledgeable and professional. I had many questions and concerns and she readily put me at ease. I’d recommend people visit the store because the service you receive will be exceptional. I’m grateful for a thorough and excellent customer service experience at this store.

My experience with Go Wireless, specifically at this location is mixed. On the positive side, the gentleman who assisted me was courteous and very helpful in setting up my new phone. On the negative side, there is a GoAdvantageSmartphone 4.13 that I was charged for in the amount of $79.00.I was not informed of this additional cost prior to making the purchase. It was only when I reviewed my receipt and did some investigation online that I learned what this was. What should occur is that customers should be asked specifically if they desire GoADVANTAGE, all that it consist of, and be informed of the cost upfront. If this had been clearly indicated, I would have decided not to purchase it.I went to the same GoWireless location about an hour later and indicated that I did not want this and requested a refund. The restocking fee was $70.00 and an a GA4 Trade2 cost in the amount of $20.00 was charged. Hence, I paid an extra $10 for something that I returned.Based on this experience, it is important for the public to know that although Verizon appears prominently above the store, GoWireless appears less prominently. This is an authorized dealer. GoWireless appears on the receipt. Second, if you stop by to purchase a phone or exchange a phone, I would explicitly state at the outset that you are not interested in GoAdvantageSmartphone 4.13 to avoid being charged for it. This is a GoWireless program, not a Verizon one.

I came into the store and was greeted immediately with a warm welcome. There were two gentlemen working; Daeson was so knowledgeable and patient. He helped activate my new phone, backup all my information from my old phone, transfer that information to my new phone and now I’m one happy customer. Thank you to the local Fairburn Verizon store. If you guys are looking for professional and knowledgeable service; stop by this Location. Thank You guys so much for all you did.

Loved the location. Kenyan was patient and knowledgeable. He help make sure I was getting the best bang for my buck. Go there or be square.

The staff at this location are professional and informative. Dajon, the agent and Bronz, the manager worked with me to address all of my concerns. I strongly recommend this store if one wants things done in an efficient and expeditious manner.

I have had problems with the location since I started with Verizon. If there was a way to not give any stars I would, they deserve a thumbs down👎👎This is the most unprofessional business I have ever done business with. Around June /July 2018 they fired the whole staff before resolving my issue. I have Been promised multiple times a call back from Store manager, and district manager or owner. Still no call back. Do not trust this business. They dont tell the truth and they will pass the buck to someone else and just leave you stuck having to start all over again . This entire situation could have easily been resolved if they had returned my calls since July as promised. You all get a BIG FAT THUMBS DOWN👎👎👎Unhappy Customer

Great customer service. All of the staff members were extremely nice and helpful. I called ahead and the manager remembered my call and what I needed. Nice to have a store closer to home.

Came to the location and met some of the most amazing representatives Verizon has to offer. Very knowledgeable and nice!!! Definitely a go to place. Thanks GoWireless

Rashard the Manager was awesome. Dairia was very diligent in ensuring my issue was resolved. After completing my business I left the store feeling as if I was leaving my play cousins house. Knowing if I needed to come back for any reason they will be there and eager to help. Thank you Verizon for hiring such competent, energetic, patient and customer friendly people.

Awesome experience with this personable and knowledgeable staff! They really go above and beyond to cater to the needs of their customers. Thank you all for helping us switch over to iphones!

Derrick and Rashard were awesome! I was frantic after breaking my phone and out of town. They provided amazing service! They went above and beyond to help me to understand my new phone and plan, they set everything up and got me out in a timely fashion.Derrick was able to work everything out to my satisfaction and Rashard went to another store to find the phone that I wanted. I had to return the next day and received the same helpful service. These guys are amazing!

I had an awesome experience with Verizon today!!! I went in confused on exactly what I wanted, Rashard explained everything in detail to help me decide on phone and phone service with Verizon!!! The customer service was great will definitely be making this location my main location for my services.

Staff was very courteous and helpful. They were very knowledgeable and Olivia was skillful and solved my problem. What a lifesaver! Thank you all.

Associates were very friendly and helpful! Atmosphere was welcoming! They will continue to receive my business!

Great experience! Best store! Worked hard to get me the deal I wanted. Won’t go anywhere else!

Bronz Carlisle is an amazing asset and it is because of his patience that I chose the current phone that I have. My experience was great and I highly recommend shopping here for your Verizon needs!

Terrible customer service

Great customer service! Kenyan Richardson is very knowledgeable about the phones and the services Verizon provide. Please ask for him when you go to visit!

Would rate service a 10. Staff is very nice willing to go over and beyond to help the customer. I needed help with register my products. Mena was a big help I really appreciate her help. I know where I will be going for my wireless services and telling family and friends to stop and get great service from Mena and Daejon you will not be disappointed.

Verizon has really lost its touch they have subcontracted all the stores out to private stores who cant honor product warranties or even replace Verizon wireless product its time to switch. However the head guy was as helpful as could be.

Amazing staff.. Olivia was everything you could dream of. My phone wasnt working and she listened to my needs and found a solution that matched. Definitely a one stop shop!!! Come get your service at tgis location.

Hands down the best Verizon store I have even been in! The staff was very knowledgeable and friendly.Thanks Walter!

Just wanted to say my experience at this location was GREAT! They went above and beyond! Dennis was most helpful and knowledgeable!

The staff is nice and not shady and they always treat me like their most valuable customer. 10/10!

My experience at the Fairburn Ga location was phenomenal. The greatest customer service experience Ive encountered in many years. The manager Rashard was beyond professional and should be instructing customer service classes for all of Verizon. Thank you for your time.

Excellent, friendly service. Daria excellent. Highly recommend her for a raise.Sharon

Rashard and Dairia were so helpful when i inquired about SD storage and operation. great energy and very helpful

This store is amazing!! The staff is professional and knowledgeable. I always go to them for my Verizon questions and needs. If you live in Fairburn or the surrounding area this is the place to go!!!

Friendly and knowledgeable staff helped me pick the right phone and plan for my needs. Ill definitely be back.

Olivia was awesome! We had to switch 3 phones today from T-Mobile for a pending move and she stayed 2 hours late to help us. She rocks!!!

Hay I had a great experience with Rashad thats personal touch thakst again Rasdad

Mena was so awesome in helping me! Great place to get a phone!

Refused to sell me a sim. Saying they didn’t have “iPhone” SIM cards. All SIM cards are the same as long as it’s the right size. Most, if not all phones now use Nano sims.. including iPhones. The reason they refused to sell one to me is most likely because I was just looking to add a line and keep a device I had. Meaning no commission for them. Whenever I’m ready to buy a new phone, I’ll avoid this place.

I visited this location on 3/20/18. When I tell you Dairia J is awesome, she is awesome!!!!!! This young lady is so PATIENT, KIND, SWEET, INFORMATIVE, SMART, AND PROFESSIONAL!!!! My boyfriend and I came into the store 30 mins before closing, we both were switching over to the i-phone. Even though it was close to closing, Dairia took her time giving us great customer service, it took about 2.5 hours for her to get us all set up, and to address all of our questions and concerns. I was switching from another provider, so the process was time consuming to say the least. Im big on costumer service!!! Its the corner stone of every great business. Verizon if youre listening, I hope you are taking care of this young lady, she would be a great ASSET to any company. Dairia thanks again for all your help and patience.

The ladies and gentlemen at this location are wonderful they help me save money on my account and helped me save all my old information from my own phone

Horribly unprofessional. Terrible service. Avoid at all costs.

Awesome service. Loved the patience with the staff. Kenyan was great. 😁

The best manager, assistant manager (Derrick) and Diaria, no better place, I kept going back all day for some help, never got aggravated with me! I love the phone I bought!

Great service. Go see Kenyan.. Fast and Friendly

Store is cleaned and organized. Employees do not struggle to help customers

Great Customer Service. Kenyan was very cool knowledgeable guy.

2 new tablets for a Great price! Madelyn and Walt were awesome !

F this place! They tried to charge me 100$ and something dollars for a 40$ prepaid plan #DONOTPLAYOURSELF youre better off going to the Verizon in Fayetteville thats by Fayette Pavilion

Stopped by this morning to have a screen protector put on my phone. And tonight its falling off of the phone. 55 bucks down the drain.

They are very smart and nice people at this store and give really good service

Thanks so much Walter for helping me with all my Verizon needs!

This store is very helpful great staff and Manger here Walter is great

Great customer service Xavier district manger and x carr

This store is a one stop shop great store with friendly staff! 👍🏾

Much fast store then all other verizon stores!!!

This is a great store. Hands down

Thankss walter your great!

Thanks Walter for your excellent customer service 😊

Madelyn was wonderful very nice and intelligent young lady

Very knowledgeable and friendly they are amazing ask for Walter

Has a great experience in this store the staff is wonderful :)

Poorly managed store. Even Verizon doesnt agree with the idea of these certified retail stores. I spent an hour on the phone with Verizon customer service fixing a problem because of this stores poor management. Always deal with Verizon directly, never trust what you hear from these certified retail stores. Lesson learned.

Very friendly staff! Will definitely be back :)

Came in to save money and staff was very helpful!!

Store is supposed to open at 10:00 a.m. 10:10am, store is closed, no one inside, no one answering the phone.

Ask for Walter he is really helpful

Great store really helpful and friendly

Came to this location on Sunday August 12 at 3:15pm and they’re closed. The store hours says they closed at 5pm on Sunday.

The customer service was awesome

The young lady was very sweet! ❤️❤️❤️❤️

Like this place, but need some kind of adjustment to the business.

Manda was a great help and very fast!!!

Friendly staff very helpful

My service at this location was fantastic!! This is now my Verizon store for business!!

This is a new place and they are not that professional or very ethical. First of all, they sell brands of chargers that are like Belkin, not the brand that goes with your phone. Secondly, their inventory is low even though they are a new location as I mentioned. Rather than going here, you should just go to an actual Verizon store.

Store contact number as listed on google appears to go to a cell phone. Voicemail box not set up. Difficult to reach staff. Please update contact number in google.

Service was exceptional.

Thanks walter 😀

Poor customer service

Madelyn was very kind, helped me move from Cricket to Verizon 👍 and speaks Spanish 😌