The employees are absolutely amazing. Paul and Gage were helping us and they were so respectful and helped us with all our needs. I appreciated all their help. I have never met such nice people working with t-mobile and sprint. They are great at what they do and are so kind.

Paul and Steve are so awesome. They helped me when I got my phone then when I came back because I forgot my passcode. They were friendly and knowledgeable. Best phone purchasing experience I have ever had...far better than the other sprint/ t mobile stores I have been to. This is not the closest store for me but as long as Steve and Paul are working there it will be the one I always go back to.

I love Sprint, Ive been with Sprint since 1999. Always get the best service in their stores. Fairview Park store rocks, great team and caring for their customers. Thanks to Gage and Paul for all you do, from Julie your Blackberry chick!!

I had a great experience in this store. I dealt with Gage and Paul. Easily the most hassle free visits of my life. I highly recommend this location. Great people even better service.

This isnt a sprint store anymore its a tmobile store. I came in waited 45 to 50 minutes to be helped by someone who came out from the back. I wanted to use my jump to get the new note. She tried to put through it said Id have to put down $300 which I knew was incorrect. I only pay taxes which would be $80. She looked into it tmobile took off my jump off my account. So I had to leave empty handed call tmobile to fix. Theres no reason to wait that long when 2 people were upfront. 1 was with customer other was just on computer. I definitely wont be going to that location again.

Paul and Gage at this store are awesome and were just able to upgrade my phones and save me a bunch of money. You guys ROCK!

Definitely come to this Sprint store! We dread having to do any sort of phone upgrade because of how long it usually takes and because we have often been swindled. Savannah and Gage were extremely helpful with the entire process and we are grateful for their support. We will continue to come to this Sprint store as long as they are here!

Gage was an amazing Rep!!! He was efficient knowledgeable of this job and help to correct a bunch of mistakes a previous rep made on my account. I really appreciated his help and positive attitude with helping Thanks Gage

It is now T-Mobile. Helpful staff.

Savannah is one of the most elite members of your team. Shes running this bad boy all by her lonesome, and manages to get everyone out of here in a timely manner. If she doesnt get promoted I can genuinely say youre missing an amazing opportunity. Keep it up Savannah!

Has the T-Mobile logo now. Much faster service

I am not personally complaining about sprint Ive been a sprint customer since 2012 and Ive never had an issue when I call? Care however this stores employees are the rudest employees who have no issue lying about sprint policies just to get out of doing their job. They do not care about customer service and are extremely unprofessional! I believe sprint needs to check this out on their own and do some cleaning up!

Wonderful experience. The staff was incredibly helpful and informative.

I went to the Sprint store today with my boyfriend because his phone has not been charging. We were really upset in thinking we would have to spend a big sum of money on a new phone. Andrew Wenner was so helpful and was able to get his phone working again. He provided excellent customer service and I would recommend this Sprint store to anyone. Andrew took our day from not so good to great.

Thomas was awesome! He was so helpful. He made upgrading to a new phone easy, and more importantly quick! He was very nice, and knowledgeable. I will absolutely come back to Westgate Sprint, and hope to work with Thomas again.

Dan and Tom were very helpful in turning my unhappiness with Sprint around:) I walked in wanting to discontinue service and they changed my mind. Well done! The following week, Josh handled all five of us upgrading to new phones!! He did a fantastic job orchestrating it all!!

I visited the Sprint store on my birthday with the hopes of upgrading my mother’s phone BUT with James’ help ended up with a new awesome phone for myself as well! James was very patient and personable. I truly appreciate when an emplpyee goes out of their way to be awesome and James at Sprint is a great example of it!

Probably my best interaction with a Sprint Store ever. Kacey Rose helped me out and was fantastic. She was super informative and took me through step by step how to set up my new iPhone 5c (which I absolutely LOVE by the way). This girl really knew her stuff. New location in Westgate is fabulous and the customer service is equally if not beyond just as fabulous. Overall, great experience!

I love this freaking store and awsome great customer service!!!!!! They are very nice and polite..... and his name is Gage.... go see him

Dave was great in helping us get upgraded phones and reducing our bill at the same time. Very personable and customer friendly.

I always come to this store. Never get the run around and they never leave you hanging. They know exactly what they are doing and take care of all your needs! Professional and attentive.

James did a awesome job managing our account... there were some issues transferring everything andhe did a great job... very pleasant and helpful... one of the best experiences at sprint this far.

85° in a Sprint store...REALLY? FIX IT FOR YOUR WORKERS. On top of that I was drawn in on a promotion that was shared but no longer existed. Got NEW phone for wife, planned on a new line and first phone for my daughter and left with NOTHING! Wow is that disappointing

I had a great experience at this store, today. There was a manager working named Andrew. He was excellent. He clearly knew his stuff. He was very patient with us, as well. Ill definitely buy from him again.

James was fantastic to work with. He was more interested in making sure that I got what I needed as opposed to trying to sell me on things that I truly didn’t need or want. Because of this, I would recommend him to my friends.

Easiest phone upgrading process I’ve ever gone through. Danny helped us and was very nice! Great place with personable employees!

Thomas and Dan were awesome! My family and I switched over from verizon to sprint and it took almost 3 hours to switch everything over but they were so patient and helpful! Everyone should visit this location if they are thinking about switching or needed some help with their phones and service.

The employee who helped me was awesome. His name was Andrew. My phone stopped working, so he gave me a discount on my new phone and a case for it.

Great service and patience. The manager who assisted me (Andrew) was very kind and got me to where I needed to be in a timely fashion. Highly recommend the switch.

I had a very pleasant experience today at this Sprint store. The staff was very friendly and knowledgeable. They answered all my questions and were very patient with transferring my service from Verizon to Sprint. Highly recommended.

Anytime I have issues w my phone service, this location is always the best at helping me out. Today I’ve been experiencing nonstop problems w my service; First I called customer service and got nowhere, then I went into the corporate store nearby and got absolutely no help. They didn’t so much as even look at my phone. I decided to try this location because I know they always at least try to help me out. Today Danny and Thomas were working and both of them were extremely friendly and helpful and both looked at our phones and seemed genuinely concerned that we are experiencing a problem! And for the time being, they actually got our phones working right! Honestly, I am not happy w my sprint phone service, and I would have to say that these 2 guys definitely do what they can to make it better!!! 🙌 to them both!

I sent my mom to this location for a quick overview of the new Smart phone I purchase for her. Upon arriving she was told there was a service fee charge. I called two other sprint locations in the Cleveland area who advised there is no such charge. This location is racist and i believe only tried to extract some predatory fee because she is a minority. I will be reporting this location as well as writing on all platforms regarding this matter.

I went to the Westgate Store because it had positive reviews even though I live closer to 2 other stores.Andrew Wenner did not disappoint. He was professional, friendly, curteous and very knowledgeable about the whole process. He explained all services in detail. He knew about his competition & helped me save a few dollars on my trade ins. I would not hesitate to recommend AndrewOr this Sprint location. He went above & beyond normal customer service to create a 5 star experience for me. Well done! We will be back!

I came in on a Saturday, needing to get a new phone fast. The first person I spoke to was Andrew. Andrew made is so easy and fast, he also hooked it up with some discount cases and a fast charger. Ask for Andrew.

Andrew was absolutely amazing. He was so helpful and help me every step of the way! Will drive to Westgate for his service anytime. Thank you Andrew.

Awesome experience! Clean neat store, very helpful and kind employees! Will definitely come back :)

BEST SERVICE EVER!!! After taking my phone to the repair store on Ridge Road and then to Broke A$$ Phone, I decided for a 3rd opinion and stopped into this store to find out why my phone turned off and wouldnt turn back on! Danny is a lifesaver! He did what everyone else failed to do and tried a new charger! He saved me from having to shell out $245 towards my deductible for a replacement phone like the repair techs at the Ridge Road location told me to do! Thanks Danny!!!

Very polite and professional staff. Knowledgeable and very helpful through transfer process from previous cell phone provider.

Terrible customer service. The sales rep was condescending and acted like I was an idiot for choosing the options I did, or for even asking any questions at all. My questions were just an annoyance, getting in the way of them trying to sell me a phone. Furthermore, the sales rep did not know the details of the plans well. I asked about what my best options were, and he couldnt help, didnt have any suggestions, and didnt offer me options. I had to point out a particular deal that they had plastered all over the store in posters and explain to the sales rep how it SAYS the deal works.

The gentlemen were very helpful and welcomed me to the store as soon as I walked in the door.

My St. Edward Eagle brother was extremely helpful, and got my wife and I all set up with new phones and a new plan.

I wish I could give zero stars! Too bad I didnt read the reviews before I visited this store. The manager Giles has HORRIBLE customer service! I am not sure how he even became manager! DO NOT, I repeat, DO NOT do business with this Sprint store! I went in to get an iPhone 7 plus and to add another phone to my existing line. I was trying to port a number from another Sprint account onto my own. They did not know what to do, and the manager was not too enthusiastic about trying to find out. I had been in the store for over two hours and left with just an iPhone 7 plus and a mountain of aggravation! If the new phone was not already on my account, I wouldve left it there and went elsewhere with my business. Needless to say, I did not get the other phone or line Id plan on getting. I get way better service when I purchase my phones from Best Buy so that is where I am going. NEVER EVER AGAIN will I go to the Sprint store at Westgate. YOU HAVE BEEN WARNED!

I went in for a phone upgrade, Andrew, the employee who helped me was beyond helpful and very sweet. Such a great experience.

I had a great experience. Andrew was extremely helpful! I will definetly come back.

Andrew was the most helpful Sprint employee Ive dealt with through out years of service

Andrew was friendly and provided great service when we were getting our new phone. Would definitely go back to his store !

Honest, friendly and professional. Some of the best customer service I’ve ever gotten.

Amazing customer service. . Very pleasant and clean. .. Very helpful

Andrew W. was a huge help! Was quick to answer all my questions and help get a new phone with no issues. Will come back to this store!!!

Great customer service! Very fast and easy. My preferred Sprint location.

Andrew was very helpful transitioning carriers and upgrading phones. Would highly recommend!

The service was fantastic! James could not have been friendlier,or more helpful...Danny was just as helpful....thx guys

I was locked out of my phone last night after 11:00, and had just bought that phone earlier in the evening ! This morning I went to the Sprint store and Andrew waited on me, and fixed it! Andrew was friendly, helpful, understanding, and I am very greatful for his help!!!!👍🏻

Extremely helpful and fast service. Well done, Andrew and Danny.

The store staff was professional, knowledgeable, and helpful, helping my family and I choose the right plan and phones .

I switched to save money, boy was that a big mistake. Phones worked just long enough so i couldnt get out of it. Cost me $2,000 in fees to get out of the plan. DONT DO IT!! If i could give negative stars i would.

Great fast experience!! Andrew helped a lot and was very knowledgeable about the I phones I was Looking for!!

Everything great until there is a problem, and receive absolutely no support. By far the worst customer service I have ever seen.

Employees here are so nice!! very easy to upgrade.

Absolutely awful. The store manager there totally messed up my account due to his own incompetence. For the past two months, Ive been dealing with Sprint corporate for hundreds of dollars worth of overcharges due to him. No one is on the same page. Stay AWAY FROM THIS STORE. Go to a corporate store.

Great customer service, quickly helped me upgrade my phone.

Pleasant experience with both employees showing knowledge of all plans and devices.

Danny was absolutely fantastic!!! We left super happy customers.. Go Browns!!! ;)

Very friendly and acccomodating! Great experience :)

Go see James, he’s very helpful and made the experience painless

Andrew at sprint Westgate did an amazing job very friendly and helpful!!

Very knowledgeable staff and the reps were very professional.

Was very nice and friendly.........40mins to an hourwaiting to open!!!!

My first phone died in 14 months, their answer was to sell me a new one. It died in 6 weeks, their answer was you bought a cheap phone. From what I can tell they only want to sell iPhones, as that is the only phone line that anyone there seems to know anything about. Very bad customer service.

This store tried selling me a used phone at 199.99!! The sales guy kevin left for an hour to go get it and he came back reeking of marijuana. I was checking the phone out the battery was not even sealed nor the phone box. There was pictures in the phone and recent calls. I then asked to speak to a manager and some guys name scott came out and insisted on telling me im wrong that whats on the phone were demos!!! He also seemed to whats they call HIGH. I will never go back to this store again. I will stick to corporate stores where I know i will not be screwed with

Really surprising just how terribly rude the employees at this store were.Rude, condescending, totally laughable, I would not spend a penny at this 3rd party retailer of Sprint go 4 miles away to the Lorain retail branchThe owner should have the employees take a class in proper customer service.

IF YOU ARE CONSIDERING A FRAMILY PLAN, READ THIS FIRSTMy experience, still ongoing, has been a nightmare. I, my wife, my daughter, my son, and his wife wanted to set up the Framily Plan. Four of us also wanted new S5 phones. Two of us were already on Sprint, the others on Verizon. After we were assured that each of us would be separately billed, we wanted to sign up. This required an incredibly complex set of actions on our part, including trips to the Verizon store and two Sprint stores (because some are corporate and others are something else) which has taken 14 HOURS SO FAR! No exaggeration.It has also required about an hour on the phone with a Sprint customer service rep, who had no authorization to help us in any way, and about a half hour holding for a supervisor who eventually admitted she had no authority to do anything for us either. Then an hour on the Sprint website which required photos of our drivers licenses and other personal information, but was nevertheless unable to complete the transaction correctly. Next my son and his wife had to return the phones they purchased, undo everything they did, buy new phones, and everything was supposed to work right. Instead, Sprint was unable to transfer their numbers. My son went up the chain and they were assigned a temporary new number with a promise that their original numbers would be transferred the next day. They werent, and now they promise the transfer will happen maybe within a week. We will believe that when it happens.Neither the staff at the corporate nor the other Sprint store showed any sign of caring about this problem, or any concern about fixing it. They put most of their effort into directing us elsewhere instead. The phone number for customer service is a complete waste of time unless you want some polite sympathy from someone who cant help you.Throughout this ordeal we conducted ourselves in a calm and civil manner, just wanting to fix the problem. No yelling, cursing or other rude behavior. There were times I wondered if they were trying to provoke an angry outburst so they could wash their hands of us. We consciously refrained from giving them that excuse.When my contract is up I WILL NEVER SIGN UP WITH SPRINT again.Incidentally, on the Sprint website you can navigate to company policy. One part says the CEO has an open door policy and highly values customers. They give you his email address. But another part of the policy says customer complaints will be screened out and he will never see them.We still dont understand the distinction between corporate and other Sprint stores. The one at Westgate is an other, even though it looks more like a corporate store than the actual one in North Olmsted. Neither one could set up our framily plan the way it was advertised, promised and purchased.We are seriously considering legal action to prevent this from happening to others. Our experience has also been a clear violation of the Consumer Protection Act.Still want to deal with Sprint? I wish you luck. Youre going to need it.

Great experience, The sales rep took his time and helped me setup my email, contacts and answered every question I had. Theyve won my business, from now on I will go to them for my wireless needs.

Awesome customer service! Super helpful!

Biggest mistake ever was coming to sprint. This store will bs you and screw you over

The plan cost more

Staff was very helpful

Thomas was fantastic thank you.

This store ripped me off for $20 have me the run around about it tried to act like I was dumb and wouldnt know when my phone Bill was credited. I had to go to corporate twice to resolve the issue.

Andrew was awesome and super helpful

Great service, very personable!

They hooked me up with a Sim card

Always quick courteous and efficient

They cant do much of what the corporate stores can do.

Great experience overall, very helpful

Very helpful, great experience

Friendly sales people

Not a real sprint dealer

Andrew was awesome!