Nice store its huge !! Plenty of stock

This Kroger’s location is consistently NOT STOCKED with even basic food staples and foodstuffs. The fruits and vegetable section is not very well maintained, and the staff never seems to be organized enough to offer good customer. Also, the store is not always clean and maintained. I often have to go to the Kroger’s location at 12 mile and Halsted to get quality service and shop in better stocked areas.

Got up here today at Krogers on Kroger,25870Middlebelt,11mi.Sunday, morning Sept12th. online said they open at 6am.So they said as of today 7am,Not even recpectful.The other employee didnt,even know.Standing here out side looking at my app.and it changed in front of my eyes to 8Am. only thisstore. Customers need,to have a heads- up.Then one of the employees tried to school me its been posted a week. But customers looking on the door,nothing No notice.Your employees need to learn how to be kind, Not everyone,is hostle.So I give you 1✡ How you talked to customers I said ok,didnt talk back.Or nothing.Its not really that serious😐So I was sitting on thebench waiting,til the store,open the employee,I thought he was going to sweep across,me.Now youall need to be kind toyour customers,allof you employees.Rudetoday.What is going on at this store.That got you,guys&girls so rude.

This Kroger is the worst I’ve seen. I’ve never seen a Kroger close their deli in the middle of the day . When you inquire, there’s a trashy employee that has an attitude and nothing is ever fully stockedafter attempting to go there 5+ times. This is the first Kroger that I’ve been too that is this bad is 20 years.

Make sure you lock your vehicle. While waiting for my wife I was waiting in parking lot and watched the cart guy check 3 different vehicles to see if they were open. He noticed I was watching him and he had the audacity to wave to me...apparently checking door handles is not a crime...but if you value your vehicle and belongings inside you may want to find a different grocery store

I have used the pick-up service since before the pandemic, and exclusively since then, due to my husbands high-exposure job. Having tried the same service at many stores, I really think the people at this Kroger are the best. I rarely get any bizarre substitutions, everyone is always really polite and wearing masks properly, and I never have difficulty getting a designated pick up spot. If theyre out of something I really need, I can generally get it later in the week if I try again. I really wish Kroger would allow the people who bring your groceries out to receive tips because I appreciate how helpful they have been to me for over a year now.

Extremely clean and well organized supermarket. The employees are super helpful and courteous. Theyre prices are fantastic as well as theyre quality of meats and produce. Wish they were closer to me. Its worth the drive.

Worst customer service around and I was lied to twice, sat for 2 hours with no updates and no attempts to amend anything. The manager Shamar lied as well, and has no idea on how to waiting on a waiting customer and instead thinks it’s better to wait on the customers that aren’t even at the store. I will note Shamar was very professional, however the service here is unacceptable.

After waiting over an hour for my pickup, they came out to tell me that half my order was out of stock. Now I remember why I stopped shopping at Kroger’s.

Do not use their delivery service! They have thieves working for them. I made a delivery order through Kroger and every item I chose was changed to totally different food choses. They changed my order to items they wanted, my card was charged and food never delivered. I hate thieves and Im sure who stole my groceries will get away with it. I wish I would have screen shot her picture.

While tying to ring ny stuff up at the self Check out the Lady that trys to help the customers was very impatient with My Son & I while I was ringing up the Broccoli she interrupted us by telling us the item code when we were already in the process of looking up the item by description I have been grocery shopping since I could walk so I know how to ring my own items up because of her I was trying to hurry up & get outta there so in the process of getting the rest of my belongings in the cart I dropped my gallon of milk next time you should let people that know what they are doing let them finish what they know how to do.Thank you

Literally the worst Kroger around! I drive an extra 10 minutes to go to a different one. They never have anything in stock and their pick up is HORRIBLE! They are always behind, they never send you the substitutions list to review and constantly give you the wrong items....I have now had to go back to the store and return things 3 times from my pick up order. And when you call to tell them they say those are the procedures and there is nothing they can do about it. I WILL NEVER SHOP HERE AGAIN!

Good selection. Helpful staff.

Good products and service.

The worst KROGER! They double charged me for a pick up order. When I asked for a refund, the assistant manager did not know how to complete the task. I was told they would do it when another manager arrived. My refund was not processed! They charged me for someone else’s order and mine!

Krogers carry just about everything you can imagine for a well balanced meal day or night. Stop in today and pick your groceries up for dinner tonight and breakfast in the morning.

This location doesnt have the variety that other Kroger stores do. No sushi and not a lot of specialty items. Totally unfair that the Birmingham store is 10 times better with the same prices. Farmington Hills has always been a complete dead zone for decent grocery stores. We even lost our Trader Joes. Buschs is the only truly good store in town and is significantly more expensive for most items.

Me and my husband have been coming up there for a while and we have been focusing on using the click cart or quick list thing. But there is a young man who sometime has different colors there, I believe his name is Jay he is very nice and always thoughtful but for the pass few weeks we have heard how the older gentleman in that area with him has been speaking to him. And it is just downright awful we have called corporate a few times but clearly nothing is happening, how does a store let a man talk down on another man like that, it’s disgusting and that man mouth is horrible we will be coming up there to make a complaint the next time we shop and if nothing happens we will just try corporate again.

Stock is always mising, uscans are down constantly with lines down the isles, and the general selection at this Kroger is worse than any other Kroger in the area.

Pretty typical experience so a positive one.

Kroger usually has the items I want at reasonable prices.

I am a local to this location but I have to say this kroger is not on the level of all others it is very outdated horrible produce and overall cleanliness can be much better I pray they remodel here sometime soon to at least be on the level with other locations

If they say their pickup order que is backed up then their pickup spots should be full. They are not, they are empty. If they cannot keep up with demand then they should shut down the service and focus on other ways of service, say stocking or keeping registers open for faster checkout.

Has Anyone had trouble with the water here, seems very strange!

James... I wanted to Thank you for the excellent customer service and your friendly disposition along with your great smile. :)You are truly an asset and you make Kroger look good, they are fortunate to have such a valued employee. Im so happy and grateful to have you as my pharmacist. All the best James...

Weve used the Kroger pick up three times at this location. Two of the three (66%) visits have been unpleasant.The first time the order was delayed by an hour. The second no one answers the Kroger pick up phone. I think the pick up service is great in general, maybe just go to a different location for it.

The store is clean easy to navigate. I dont particularly care for the meat department as it is overpriced. The fresh meat counter is understaffed. They have a nice gourmet cheese area. They also have good friend chicken. Nice produce and wine section.

Harley was an angel at self checkout today. I had to put items back, void items and figure out how to properly do multiple pay mode. Harley was there for me every single time and she was very respectful and polite. She thanked me and performed customer service that I want to mimick in my own work place. Thank you Harley.

All around a bad time. Better Kroger is 3 miles further up the road.

I love this store & the friendly helpful people who work here. I especially appreciate how Kroger employees special needs workers, who by the way are exceptional.I think there is also a union component which is very important.

This is a standard, mid-sized Kroger. Its well-managed. Rarely are they out of what I want. Its clean and staff are good. After last years remodeling, aisles are narrower (not nice) to fit more into the same space. The one apparent negative: It seems as though refrigerated items are left out. Ive gotten yogurt, cottage cheese, etc that werent bad, but didnt taste as though they still had as much time before their best buy dates as they did. Otherwise, the value is solid. The store brands can be trusted.

My wife and daughter and myself went into Kroger to do our shopping. When we were finished we went to cash out. The cashier was on her cell phone. Rang everything up. Never said a word to us and just kept talking on her cell. Rude as hell. It so ridiculous it sounds made up. Sadly its not.

Not bad

I always enjoy shopping at Kroger but my favorite Kroger store is Farmington Hills on 12 mile and Halsted. The staff and managers are nice. The shelves are always stocked. I always find what I need and they have good sales. Keep up the good work.

Not as upscale as the Kroger in Bloomfield or Birmingham. Store clerks noted that bags with handles are not carried at this location as another store will have. Its a nice Kroger. Store personnel is friendly and helpful. Would definitely shop there again. Clean store.

Got rid of the Express lane just to save a buck or two. They may have two lanes open if youre lucky. I have a two year old child, its almost impossible to keep an eye on them and ring up all of my own items. They have about 12 U-scan registers manned by a single person. Used to love coming here, but now I head Meijer for all my grocery shopping. Never coming back again. :(

Great products great service competitive prices.Today (06-13-20) I asked a cashier if the recall on red onions that they sell had been resolved ? (As it had been publicized on TV only a day or two before that the onions were the cause of people getting sick from salmonella), Kroger was one of the markets selling the product. The answer I got was, “are you talking about where people were getting sick from Salmonella”, I said yes, to which she said, I dont know, and continued casual conversation. I think even though many business are experiencing difficult challenges during this Covid 19 Pandemic, that it would be prudent for Kroger to keep employees informed and equipped with a pertinent response to these types of questions.

This Krogers is old. The aisles are narrow and getting down them with others is difficult. They didnt carry the type of wine I wanted which is carried at other stores. Certain items were out of stock. The only good thing is that all cash registers were open.

The only complaint I have a about this place is that they dont have people to check you out. With over $100 worth of groceries, it takes me a long to to checkout myself. Good fresh food, prices, and friendly service overall.

As far as grocery stores go this is a very nice one was very helpful staff. Prices range from slightly expensive to pretty good deals. The only thing is late in the evening parking sucks. But thats the only negative thing I can say about the store they have everything you need plus some.

Great place to shop. I have been shopping here foe the past 10 years. The staff is great. They are always courteous and helpful.

I want to express thanks to Tyrone, who was working in the ice cream section. He was exceedingly patient and kind to not just me, but the other customers. I will also add the renovations have improved the store, especially the produce section.

Store does need help with cleaning but the pharmacy is good

Nice recent upgrades make things pretty easy to find. Checkout waits arent bad - even at peak times. Store seems to be run well all around.

It was a bit busy. The shelves was a bit empty but looked like it was truck night. The cashier was very nice and not bitter like the veterans..

All of these reviews are old... (8/20/2014)Kroger has made significant investment/improvement in this store during the spring/summer of 2014... All of the changes have elevated this store up to the level of all of the other newer Kroger stores in the area. Produce, Deli, Meat/seafood area all completely revamped and upgraded... The bottle return area is modernized, upgraded and moved to the front of the store where it belongs, not an afterthought anymore...This store is less than a mile from my house so Im grateful for the upgrade...If you havent been there in a while, drop in sometime. Youll be pleasantly surprised...

I Love this Kroger! Everyone is super kinda and polite! I shop for my mom she lives 5 mins away.Fresh produce! Neat and clean store! The management is amazing! They have managers going around asking if you need help!!!!! The cashiers are super friendly and hopefully! I hope they keep this store open forever lol...

Throughout the years, this has been our best family grocery store. The prices are fair as long as you have their dumb club card or key-tag. Any yellow tagged/signed items are on sale and are a must buy. You can take up to 250/$25 of bottles & cans, and they accept almost all kinds of coupons. Staff are routinely keeping the store clean and organized.

Fresh fried chicken 8 piece deal, on the bottom 4 pieces were refrigerator cold so not Fresh yesterdays chicken really big disappointment !!! I have a very limited income this was supposed to be a nice treat for me instead it made me SAD😔 The flavor of your chicken is over all good but Day old doesnt work for me. I saw th young lady going through a big pile of chicken really slow I was wondering what she was doing, it took her a while to put the chicken on the platter a long while, I thought she was selecting nice pieces for me but I was very wrong ! I NEVER WILL BUY YOUR CHICKEN AGAIN I FEEL DUPED!

All I can say is wow. I went in looking to get a variety of Paczkis for a Fat Tuesday celebration at work and Sherrie in the bakery took time out of what she was doing to help me. She took the packs of four and converted them into three dozen of all the different flavors to make sure I had them all. So grateful, what a kind woman.Thank you Sherrie!

Great selection of quality food! Reasonably priced! And helpful staff!

Never too crowded. Would like it to be a little bit a cleaner. But! Overall a nice place to shop.

Always fully stocked.. Great Customer service. I give them 5 🌟🌟🌟🌟🌟

The driver was great. On time arrived very quickly, very nice and helpful as well. Helped me get the groceries out of his car to my door

This location has the same basic layout as some of the newer Kroger stores. The dairy section was missing quite a bit this trip, and Im wondering if it isnt due some kind of logistical issue with the weather being what its been, so I will give it another go at a later date.

The manager was super kind and helpful. The entire staff showed very courteous service. Not sure how the experience here couldve been any better!!

Kroger has good options and decent prices. I love that they stock many vegan staples, like nutritional yeast and liquid smoke (found by BBQ sauce) along with beyond beef burgers and vegan ice cream! It would nice to have prepared jackfruit and seitan options or even vital wheat gluten, but their tofu is cheap and plant milks plentiful (all easily grouped together behind the produce)!

Ordered cake for my mothers birthday, the cake decorator did a wonderful job of creating just what I wanted on the top of the cake. We had lots of compliments on how moist and delicious the cake was.

This is probably one of the nicest krogers Ive been to or at least up there on my list. Lots of customers in great turn around on their products so you always no the deli meat this fresh their fresh cut meats are actually fresh and their vegetables and fruits are fresh. There is a Meijer about 3 miles away from this location yet they cannot provide the quality of service and products that this local Kroger does

Recently remodeled with great quality produce and good sales! You must have a loyalty card to receive sale prices and the selection of items is generally good. A few issues Ive had recently were a dishonest cashier trying to steal my rewards points (scanned her own card instead of my offered one) and sale prices not updated in the computer system. The Customer Service desk had to re-ring my items with the correct loyalty card and make price adjustments but cashier wasnt reprimanded. The Kroger phone app allows you to load manufacturer coupons directly onto your loyalty card instantly. Very useful! During peak times this store has long lines and is difficult to navigate around other shoppers.

Theory: Kroger made every aisle in this store a foot narrower than they should be to cram more stuff in. Besides that, its a regular old grocery store. Prices always seem decent.

Its a nice Kroger. Keep everything prerty well stocked and always has a $3 bottle of wine on sale. What can I say, I like my wine cheap.

Aisles Really narrow. Employees are not vey customer service oriented. But better than a year ago under what i bet was old management.

OkVery helpful with the electric carts..however, some need to be replaced..soon or refurbished. There food selection is very nicethe staff is very helpful.I will be back

The staff is great very friendly during the morning and afternoon shifts only complaint i have is there have been a lot of misplaced labels in pricing.Adding because lately the bottle return is not reliable, the past few visits i made to return bottles i instead had to return home with them. The machines dont work 80% of the time.

Good store. Friendly, courteous people. Great deli. Food is fresh and its pretty easy to find everything.

Isles are narrow for my liking but otherwise good.

Always clean and great produce. Fast checkout. Staff is very customer focused.

I were disappointed with fish department. The fish was over price .Try talk to manager she did not resolve a problem. Never go again.

Reen in the flower department is amazing!!! She provides extraordinary customer service. She goes an extra step to ensure the customer has the right product. Thank you Reen for your service today, i really appreciate it.

Nice and clean. I loved that every check out was open this close to Christmas, only waited in line 2 minutes.

Kroger used to be our best family store for 15 years. NOT anymore. Employees has gotten old and my children grown up. But since winter of 2018. It all went south. Prices went higher and sadly quality went down. LOWER price poster are larger and products are of low quality.

They were out of welches white grape juice concentrate, bummer! Thats essential to our traditional, holiday family punch. They did, however, have a welches white grape and raspberry juice concentrate. Thatll have to do. Happy New Year!

I do a lot of driving. Stop once in a while to get some quick food . Place was clean and nice, was out in no time. No back up lanes

Everyone is very helpful and friendly! Ive been coming here for years and I love this store.

Always a helpful staff member within a short distance and very friendly and welcoming

SUPRISING THEY WERE EQUIPPED WITH EVERY SINGLE THING YOU WOULD WANT FOR SUPPER & DESSERTS . PRICES WERE COMFORTABLE

Good selection, moderately friendly staff. A bit dated overall but good place for groceries.

Always over-crowded when I go here. Building is too small to have end displays which makes it difficult to turn your cart around with the masses of people there. Also the bottle return area is a nightmare at this location, and staff is minimal to clean it out. If they do show up, they prefer to hit on you instead of doing their job.

This store is horrible. The managers are the worst. Stay clear and boycott this store. If you are a blue collar worker trying to make a life for your family don’t shop here. They treat employees like garabage. The company in general seems to not care one bit about he “little” people. Just BEWARE!!!

Need to better train baggers. Narrow isles. Old store

They have self-service kiosks than I prefer.

The staff was not very friendly. I ask several questions and was given wrong information once and the lady at the service counter was rude with her answer. Made me feel like I was bothering her with my question.

I went early and was actually able to get some of the sale items

Good neighborhood store. Friendly and helpful staff.

We shop there often. This trip was to pharmacy where assistance was prompt, efficient & courteous.

This store has really become a disappointment. Stock is low, very often out of items, just recently there were no bags in the produce section, when I asked an employee about getting more bags, he replied I dont know and walked away usually there are no baggers, and some staff members are rude.

Its fairly easy to get in and out in little time.I like that they sell organic produce and other items.

The workers know me and greet customers all the time. The pharmacy staff makes sure they have my regular meds in stock and will call me should any issues arise. And the discount shelves have a variety of products available.

This is my least favorite Kroger around here. Cashiers are rude and when you use the uscan and you need one.....Forget it...theyre too busy gossiping with each other and acting inconvenienced that you are making them do their job. In the morning Farmington Hills buses use it as a bus depot so good luck parking

I dont usually write reviews but the service here has just continued to disappoint me. I bought pork chops today from their meat section and when I got home to cook them the same day I opened them and they smelled TERRIBLE like they were spoiled or had mixed with fish which I am deathly allergic to. I brought them back to the service counter that same day and the very rude customer service person did not seem to care at all that I had this issue. She was very short and just refunded me and sent me on my way, no empathy or even acknowledgement of the bad service. I think I will be going out of my way to another Kroger from now on and be sure to tell EVERYONE I know to stop shopping here.

Service is fine, but produce is often subpar. Sometimes lacks enough clerks to handle a rush, but this isnt a knock on the staff who are friendly and helpful. Good prices. Fairly well stocked, sometimes they restock during peak hours which seems counterintuitive.

Great deli counter at this location. The staff is always fast and friendly.

Staff is reasonably helpful though far too sparce and entirely unfamiliar with the complete layout of the store. If you were hoping to do anything useful with the guest wifi (say get info from the Kroger app), you will run squarely into a brick wall of technological incompetence. The produce is average. The deli is sub par. The general stock is well maintained. The dairy department is done quite well. The meat department are rock stars. Frozen is about what youd expect. Parking and cart availability are both well maintained even in hostile weather conditions.

Had a hard time locating the kind of bread that I wanted.

I absolutely love this kroger it, it is my favorite market and Ill probably be back tonight.

This Krogere continues to disappoint. The shelves are always empty and produce is bruised and bumped, if you can find the produce you need! Organic section small. Now they have added several more self checkouts, 12 to be exact, and only 5 check out lines. Took me longer to checkout than shop. I will not used the self checkout so thats my choice, but I do believe KROGERS should have more check outs than self checkouts for their prices!I pray this Krogers gets better. Its so close to our house and we would appreciate a better shopping experience please! Ps. Seafood and meat guys are really nice! At least they have one thing going for that store!

Wonderful! Pleasant actmustphere. Employees greet you with a smile, helpful in directing you to what you cant fine on your own.

It’s a Kroger. Don’t have rocket scientist or scholars working there. Not in the best neighborhood( low income and trashy. ) Has the basic stuff if need to make a quick stop. More concerned about the roughnecks that live in the area stealing my Tesla as they can’t stop drooling over and asking what it is. It’s a EBT store for sure as that’s all I have seen people in line using. People are reviewing as if it is a papa Joe’s in downtown Birmingham lol

Bottle return is always down or full. Aisles are small, making it difficult to navigate the store. The store is convenient for quick shopping or using redbox.