Location priorities specific people when they are running behind. They did not say anything to me or ask me if it was ok with me. Complete lack of customer service or engagement. Customer said “I know these people are waiting so I just wanna leave it with you guys to process” she said “I’ll take care of it now, we are already behind”.I would’ve had no problem with it but just getting off work and not being acknowledged while being skipped is uncalled for. I understand everyone wants to go home but please be respectful to your clients. I was here 10/29/21 around 7:40pm est and she want handling four big yellow packages.

I went in today and they asked to put on a mask, there was a sign that said if medically prevented, I asked for clarification of the sign and the gentlemen there couldn’t answer . A lady by the name of Geri then says it mean out your mask on, I again asked for clarification and she said put it on. She said she would help as I waited she continued to do something else. Her peer Angela then offered to help me and she was so sweet. I understand policies but Geri should be able to speak to her policy or say look ma’am I don’t know what it means I just know they asked everyone to put their mask on . It’s not what you say it’s how you say it.

I had I terrible experience at this FedEx Ship Center and with FedEx as a whole. A customer purchased a cell phone and that was supposed to be sent to her house at a specific date. However, the package did not arrive until the day after a time when no one was able to accept the package. It was supposed to be sent to this center for pickup as an alternative, but the truck carrying the package did not arrive at 7 pm like it was suppose to. The customer wasted almost 2 hours of her time waiting for the package since she arrived at the Ship Center around 5:15 pm. When told the truck would come closer to 8 pm, she thought she could run a quick errand and come back in time to reclaim her package so she ended up coming back right at 8 pm. Unfortunately, the center closed promptly at 8 and she was not able to get her package.Bottom line: FedEx is a terrible service that is late and unsatisfactory. I would not recommend it to anyone!

Waited all day for a delivery, was sitting outside when I got the text attempted delivery. Driver was never there. Called support and was told they would have the driver return. Waited for another hour and called again to be told somebody should have told you reattempted delivery is not guaranteed.I recommend UPS, USPS, or anybody else. If you have sensitive items to ship, FedEx will let you down

Angela was extremely rude tried to lecture me even tho all of my stuff was in order. Then they kept asking for an ID even tho when you have a company account number you dont need to show it. Guy near me was complaining he overnighted ufc belts for a championship fight and they were still in north Carolina hours before the fight. Always remember fed up with fed ex

FEDEX IS THE WORST WAITED ALL DAY ON MY PACKAGE, NOTHING THE DRIVER NEVER ATTEMPTED TO DELIVER AT ALL. ALL HE/SHE JUST DID WAS TAKE UT BACK TO THE FEDEX LOCATION. IT SAYS THEY HAVE UNTIL 8PM BUT THE PACKAGE WAS AT THE LOCATION AT THAT TIME. THEY DIDNT EVEN BOTHER TO DELIVER TO ME WOW.. NOW CUSTOMER SERVICE IS NO BETTER THEY JUST DONT CARE IT NOT THERE PACKAGE BEING DELIVERED SO OH WELL. LOOK FEDEX NEEDS TO CLEAN HOUSE AND HIRE PEOPLE WHO REALLY WANT TO WORK AND HELP PEOPLE. NOT THEIR CERTAIN STAFF👎🏼. I REALLY WANT TO GIVE YOU GUYS NO STARS BUT IT WONT LET ME. DO BETTER.

I showed up at 7:42 p.m. with a must send item & there was a line out the door of 4 people. I thought no way Id make the cutoff for shipping. The ladies working were EXTREMELY efficient, helpful, & pleasant. I was surprised because I dont think I would be that pleasant at the end of my shift! I was out by 7:55 p.m. & so relieved my package was sent. As an added bonus all shipping supplies were organized & easy to locate. Thank you!!!

I have cameras around my building and they are constantly stating a delivery attempt was made when none was. I have a video doorbell and they never ring the if they actually do make an attempt. I never have any issues with UPS nor USPS. One the same day I could be receiving one fedex package just fine and then not for another package by fedex. No excuse with the technology available.

So my package required a signature because I knew I wouldn’t be home I requested way in advance I may add to hold my package at local fedexI get a message package was attempted to be delivered and will retry the next day I immediately called fedex to see why was my package attempted to be delivered at home if I request a pickup point all I got was there was a delay with the notification to the driver so he didn’t see I requested to be delivered to fedex pointWhat does that have to do with me if I selected to be delivered to a fedex location and you guys didn’t make sure driver knew why just I be punished to wait until next day for deliveryYou should automatically get in contact with driver and let him update his tracker so he sees where to bring my package so I can pick it upAt this point fedex sucks

Very nice lady helped me . Total time spent 20 minutes.

They allow 4 people at the time which is a great precaution with this covid-19 situation we are having. But still I found myself as close as 2 feet to the customer next to me at the counter. And someone who was downloading many boxes on a belt counter walked in without a face mask and nobody said anything. On the other hand the ladies were very nice and helpful.

They never attempted to deliver my package. I was home all day and I have a ring. No one came. They brought back my package to the location.

Easy to get to but systems were running slow. Not a major issue except when people start to pile up

My package 📦 came I was not home to receive it went the their facility, went to pick it up.They claimed it was DESTROYED!!I NEVER heard of that before...

This place is HORRIBLE . They put off my delivery 4 times!!! Stating they attempted delivery but never did .! I never leave a bad review but this time I just had to . At this location they definitely need to clean house because it seems packages are being stolen or the staff is just too lazy to do the job . I’m counting on it’s both . Thieves and LAZY !

2 ladies at front desk have no idea what is going on. Went in to get shipping labels for p/u at home, but was told everything they could make up to not create label. Filed complaint with FedEx and federal DOR. Enjoy the unemployment 😉

I have spent HOURS trying to resolve a package and getting it rerouted and although the FedEx customer service associates assure me that this stations manager will contact me.... Or pick up the package, or reroute the package, etc. Nothing is done. It has been DAYS since they have said someone from the station will call me. Nothing.

Easy process to ship a package. All supplies neatly available. Counter employee was helpful and very fast

Told me I could not pick up a package for my step father who IS IN A WHEELCHAIR AND CANNOT FREQUENTLY LEAVE THE HOUSE. MY DRIVER LICENSE HAD THE SAME ADDRESS. Did not specify who had to pick it up. Only adult required. My mother went the next day and it was released when they seen his ID and him in the car.

Love it more than ups

Worst staff ever, rude entitled without any clue of customer service or even desire to work at all. Cleary the problem is not the staff is the person in charge of hiring them.

The package always on time there are wonderful and friendly peoples working there i thanks and appreciate of them for the best services

Excellent service!*They sell boxes*

There was a 15 wait when I got there. But the friendly staff got me taken care of very quickly.

Best fast service

Worse fedex ever. Short staffed. Assocites are very rude. They try you turn you away. They are not helpful at all. They are very slow, woulnd not value your time. Sometime there is no one at the counter and you just gave to wait. You can go there if you have plenty of time.

I walked in looking for a package. Can you believe this is a FedEx?

I usually wont use FedEx services as Ive had problems with them before. As I needed to drop off a few packages for work I had to utilize FedEx services. When I arrived at the location the man at the desk was incredibly helpful in getting my packages ready to ship out. He pointed me in the right direction to ship the most cost effective way. Also, the gentlemen showed me how to waterproof a box when shipping. Im really grateful for the help provided that day and would recommend this location to others.

Its 7:30 pm. Trying to. pick up a package. There are 9 people ahead of me with no one being helped. Sat here for 20 minutes with before someone finally came out front to help the customers. One person! Another 5 minutes a 2nd FedEx employee came out to help. This is ridiculous!

I got in got what I needed got out no problem at all.

Although this place is in the middle of nowhere, the staff was friendly and very prompt when it came to the service it was top notch.

Convenient location. Good service.

Horrible experience they are lazy and do not care about accurate information. My package was supposed to be delivered yesterday and it’s still sitting at the airport in the same city I’m in and instead of allowing me to pick up they are giving excuses when I paid for express shipping.

Good fast service. Thank you 😊

Worse than USPS and that is really hard to manage. If customer service agents after only checking briefly in her computer answers your question about the whereabouts of a shipment with theres nothing I can do about it than you know what Im talking about it. They managed to deliver an envelope that was sent on Friday with overnight service from Punta Gorda, FL to Hollywood, FL on Tuesday afternoon. Not impressed at all.

Great customer service and service with a smile, attentive courteous staff, best choice when you a need a shipment done right the first time.

Terrible! Packages always end up at the center and not delivered. Then waiting is a nightmare. Just terrible service all together. Avoid FedEx

FedEx is the worst company EVER to work with, try to contact, resolve an issue with, or just plain do anything with. I hate this company with a passion.

Tina the manager on duty here is the rudest person in the world. Wouldn’t give the name of the employee that is also rude who is an older woman with short grey and black hair/glasses. They are on a clear power trip here. Hate that Verizon uses fedex! Cathy & Sylvia!

You pay for shipping and always have to spend an hour to pick up your package at fedex location, because a lazy driver does not even try to use the callbox to get inside the condominium.

One hour to drop a box, only one employee at the main desk

Very nice guardshack and office personnel.dropped truckload delivery.could have signage better for drivers(.turn onto 28th off 42nd n follow to dead end..thats truck entrance.)quick in n out also

Usually a positive experience

Had a package that was supposed to be delivered to my house on December 23rd. I live in a two story house, and my package requires signature so whoever is delivering the package cannot leave it at the door, which is understandable. However, everyday the delivery men have come and left before I could open the door to sign for my package. By the time I come down stairs, because they are delivering it in the morning, they’ve already left. I tried speaking to customer service NUMEROUS times to rectify this issue and no one has answered or been helpful except for today, December 27th at 4:37pm. I was forced to pick it up at this shipping location, where the man that helped me was rude and not helpful. He said I needed proof of address, which is new, so once I questioned why he caught an attitude immediately. After finding the information he just gave me the package. Why after all that hassle he couldn’t just give to me from jump? I’m very disappointed with FedEx and if I ever have a choice of mailing service, I will never choose them again. Especially during the holiday season, their lack of help and poor attitude is unacceptable. The customer service I spoke with in the phone was lovely, but the person I came in contact with at the shipping location shouldn’t work in customer service with such a poor attitude. Very upset and disappointed.

Cool place to Deliver. Security is Friendly.

Fast, accurate,and helpful employees. I was in and out in under 10 mins with having what I needed to have done.

Very slow workers, if you come around 5PM you lose 1 hour staying in the line...

My label says I can print at any FedEx location, except this one apparently. I waited in line 40 min for someone to tell me this.

Good, nice office.People are always nice. Today I thought for sure they would be slammed so close to Christmas but I walked in and there was one customer.Unfortunately prices were more than I expected, I was shipping Christmas cards and 1 USB drive in small padded envelopes and it was $10 to go 1 state away? And that was the cheapest. But apparently they round anything under 1 lb. Up to 1 lb and also take into account delivery distance from their office.He said the USPS would probably be cheaper but I was already here and no way going to USPS, didnt have 2-3 hours to kill.

Refused to give me a package without a copy of my lease agreementI ship hundreds of items and nowhere ia more trouble than fedexStick to dhl and usps

Fast and easy on this day.

Service was relatively quick and they were strictly engrossing cocid guidelines which is very important.

Super helpful and very timely.

My office staff is working remotely so there wasnt anyone available to sign for package. I had to visit the FedEx office in person to pick up. The staff was friendly and my package was handed to me quickly.

Driver stole my package twice.

Excelent service

Excellent service

The worst costumer service. I wont use them ever again.

They helped me with a customer package delivery exception. Thanks!

Great customer service !

I can understand CoVid restrictions, but you have staff who keep to the 4 people limit, people outside waiting to drop off only, not allowed as 4 people inside waiting, lines forming to drop off and leave - how about a little common sense

The drivers ride the left lane doing under 70 mph.Florida law allows the left lane for passing and faster vehicles. It is enforced by police because it is a cause of accidents.If you are being passed on the right you belong further right.Get out of the way.

Pretty Far but nice n plz make sure bring ID relate to address on pkt

The WORST!!!! I paid to have a package overnight, Saturday delivery. Because its important!!!!So, I stay home and wait. I check the tracking number and it says attempted delivery WHAT?!?!!?I have been home all day. So I go out and find a tag on the back gate of my apartment building. Never came to the door!!!! Now I have to drive further to get the package than where it

Woman at the station to pack and ship had no clue how to pack a flat pictures. When finally packed, not effiently, she wanted to charge me an additional$250 to overnight it by 3pm and $450 for overnight by 10:30 am. The box to.ship.ea $14. I called the company I was shipping to and they gave me their FedEx shipping account. It ended up costing about $35 to overnight by 10:30am. FedEx is taking advantage of those who dont ship often. In general, I have always found UPS to be the most economical.

One person working and a line of 13 of us waiting. I have been here for over 40 minutes waiting in line this is crazy.

Driver said I was not home. I was but had to drive quickly to this place before they closed. Office people were helpful.

The gentlemen helping me went back to the driver returns arear twice to get my package. I return to my car to wait and he was headed outside for me to.come back in and pick up my package at the desk. He went way beyond his job just excellent customer service.

Always a lineAlways 1 person working never 2Always takes foreverI never leave 1 star reviews but this place is dreadful.

Same problems, Same steps, no action taken. For years I thought that FedEx exemplified the shipping business. I thought that there was a level of professionalism that came with the added price. I know see that its all a sham. Third time this issue has happened to me. The worst part is that it has been consecutive. I was told last time that this would be resolved and the time before then. And now I have been told the same thing. Is this some sort of game? Because Im not catching the joke. Or maybe Im the joke. That seems fairly accurate. The customer is the joke here fellas, lets all have a laugh at the customers expense and time. Please just get bought out or have massive lay-offs. But the act of not taking your work seriously is getting old very fast. Thanks for being typical FedEx. Its my fault for expecting anything more of you.

The line was getting long last night due to computer issues. Thanks to the pleasant lady who signed in to a computer as the line was growing, and lightened the atmosphere. Things could have gone the other way, especially for the folks picking up precious new cell phones. The moral of the story, be prepared to stay longer than 15 minutes. You never know when the computers will decide to slow down and prevent staff from processing customers within a few minutes. I am giving 4 stars because a company such as FEDEX should not have so many computers being down at once. The staff get 5 stars from me.Secondly, in this era of ID theft, please make sure that the addressees name and address, matches the name and address on the package being picked up. As a victim of ID theft where someone tried to change my mailing address, I completely get it. Do not blame FEDEX for following rules that help keep us safe from fraud.

Service is great usually

Havent a clue why some people would give this office such bad reviews. The manager here has been so kind and professional towards me and the staff is friendly. I always call ahead to the manager if I have any concerns or questions. Easy.

Love this place. Easy to get in and out. Always fast moving. They accept drop offs as late as 8:30. Nice staff and always helpful. Plenty of parking spaces.

The gentleman that works there on Saturdays is excellent. good customer service

Rude employees

IF I COULD GIVE THEM NO STARS I WOULD. I HAVE SHIPPED 4 OUT OF 5 PACKAGES USING THIS HUB AND THEY HAVE ALL BEEN DELAYED! THEN THEY TELL ME I AM SUPPOSED TO PICK UP A PACKAGE AT THAT HUB IN WHICH I WAS ON THE WAY AND THEY NOW SAY IT WAS ON THE TRUCK FOR DELIVERY.... MIND YOU THAT WHAT WAS BEING PICKED UP WERE LIVE REPTILES WORTH OVER $2000, NOW I AM SITTING HERE BECAUSE CUSTOMER SERVICE WOULD NOT HELP ME AND KEPT GIVING ME THE RUN AROUND, WOULD NOT EVEN GIVE ME A NUMBER TO CALL TO RETRIEVE THE PACKAGE BEFORE HAND SO THESE POOR ANIMALS WOULD NOT HAVE TO SUFFER. I AM VERY DISPLEASED WITH THIS HUB AND FEDEX IN GENERAL! WHY OFFER OVERNIGHT SHIPPING AND BEING PROMISED TO BE DELIVERED BEFORE 10AM IF THAT IT NOT TRUE. STUPID STUPID STUPID IF YOU ASK ME. ILL TAKE MY BUSINESS ELSE WHERE!!

Worst company ever! I order iPhone and it supposed to arrive by noon today. First my status update showed incorrect address then later change time to expected delivery by 12am. I had been waiting all day until now my status updated to customer is not available WTH what do you mean Im not available when I sat here all day waiting for my package. I dont even get my door tag or anything! Big LIAR!!

Seriously Ive been doing business with you guys on a week-to-week basis for 3 over 3 years never anything major mishaps maybe once or twice but that was during the holidays so All Is Forgiven other than that you run as smooth as Clockwork kudos to the girls over there in Hollywood yes new friends out of it

Its great because youre shipping directly from a hub, but let me tell you, youre going to wait here. Theyre ALWAYS understaffed and theres usually a line whenever I go in, seems to be an all day thing. KInkos might be more convenient but they have later cutoff times here since its a hub.

Do not order items that uses FedEx has shipping company. I purchased an IPhone from Apple can the driver claimed the item was delivered but never showed up. I was sitting on the front near the door all day. I was outside when they claimed it was delivered. When you call FedEx customer service they can’t even help you because nothing is updated, you might get someone from a different country, and there’s no way to contact FedEx locations directly. I had ask FedEx to hold it at a certain location (at least cameras can help). I purchased something from a vendor and sadly I did not check and assumed they use DHL or UPS. That vendor decided to use the crooks FedEx. The driver claimed they came to the house, everyone was home. The driver left a door tag number on the gate, the gate was open, I would think a door tag sticker should be left on the DOOR. I contacted them and was told the driver was TOO LAZY to walk to the door. They hire people and once the drivers realize how negligent FEDEX is, they take advantage and steal people packages, throw packages, and become lazy. If you have expensive items and item is being delivered to a residential area, be careful. They will not replace or help you located any items. They won’t even contact the driver because FEDEX drivers are always right. The biggest scammers. Only company I have an issue with because they have the worst customer service and drivers. Now they decided to leave the item at a location more than 9 miles from where I live because they claim they couldn’t come inside. They are thefts, liars, and lazy employees.

Had a great time 😊😷

Excellent facilities. Great staff. And always open. What more do you need?

Its a good place to ship things from its clean and if people are nice

Easy in/out. Found fun extraslike cards, toys, calendars

Overall its middle of nowhere with 1 person helping and even if you have only 3 customers you will still wait for a good half an hour for help.

Worst customer service and shipping company. I was supposed to get an overnight package delivered to my home. The email said that it would be delivered by noon. Around 1015 am I walk outside my apt and see that the driver (FedEx express van) just passes by my mailbox, doesnt stop or get out the car, doesnt leave a slip saying where to pick up the package or anything. I yelled to get his attention to no avail. He drives away and a few min later I check the tracking which says that I was not at home. I called customer service and they give me the run around saying that they will attempt to deliver the package again but after 5 other calls at 1 pm they tell me that the package is at the FedEx center near my home. Why pay overnight service if they are going to deliver your package in four days. I will never ship anything with FedEx.

Went to three places, one wouldnt accept, other system was down, third told me i had to go to first one to ship. I was shipping dry ice with perishables within acceptable weight. UPS didnt have an issue.

FedEx, Your Driver leaves a note saying No one home to claim the package, really? He never run or knocked the door and is not the first time, we pay an express delivery so someone can tell us, go to FedEx Shipping Center and collect the package there? Fix the problem friends this is not a service.

30 min to mail a package. One worker working, three people in front of me to mail a small package shouldn’t take 30 min. Go somewhere else.

Rather small Customer Center, per se; low Stars simply for the location being far out of the way for much of the clientele for whom they deliver.

The worst service ever! We miss the delivery, was on my wifes name with the same last name, I call and ask if I can come pick it up, they said yes come 6pm, i drove 40 min in the traffic, the they was looking for the package for 30 min, and then they tell me that I cant pick it up! Very unprofessional customer service!!!

Good service helpful people I like this location I will come back again and ship my package is at this location

If you turn the lights off, draw the cheap plastic verticals and lock the door at 2:00pm then perhaps you should not advertise that you are open until 3:00pm. Just a thought. I arrived at 2:50pm and in the couple minutes it took to write this post there were not less than 5 other disappointed customers similarly fooled by your erroneous advertising. Nice.

Great customer service

This is a constant problem.. I paid for 2 day delivery but my package keep on delaying. I check my tracting number to see of my address was enter incorrect but it wasnt

This place is a pleasure to go to. Great customer service. Easy, fast and friendly!!

Facility wont release packages from Xfinity mobile even after you have door tag. FedEx says its xfinity. Xfinity has no idea what FedEx is stating. FedEx corporate even said facility should release yet station manager and staff will not as they state they have specific policy. Basically they point fingers at each other and you get no phone. Great job corporate. Failure of customer service at its finest.

Fast and friendly service!

Awesome employee working the front