Cameron and Sydney are the best. They patiently answered all my questions and helped me download and activate an app i needed for work. Please note that the phone number for this store goes to a national call center. That call center will schedule you for “priority check-in” at the store. The staff at the store are not notified and say there is no such thing. Luckily there was no wait anyway. This place had phones available when the nearby official Verizon store had almost none. This is the place to go.

Great place to get a phone...workers were customer friendly and answered all my questions

Robert was very knowledgeable and thorough. Made sure all of my cellular needs were taken care of before leaving. Definitely recommend! Thanks Robert😎

Very detailed about our new phones. Went from Moro z3 to iPhone 12 and love it. My fiancé went from galaxy j7 to Samsung a21+ and he loves it. The guy was very informative about all of it, the charges, perks of both phones and got a wireless charger that will work on both of our phones!

Cameron was extremely professional and has excellent product knowledge.

It was closed early on a Saturday, so bear that in mind when planning your visit. So appears super clean and organized inside. But Id say not the brand you wanna dump your cash into if youre a new buyer.

Great customer service, very patient and allowed me to test product prior to purchasing!

Everything went smoothly, got what I wanted and needed with little to no fuss.

Great customer service and thorough help from Clayton today! He made it an easy experience to switch over to Verizon. He even put his lunch on hold to make sure myself and other customers were taken care of, exceptional service!

Great service, couldnt be happier.

My transaction was simple but she was all alone and it took 45 minutes but she was pleasant. Should have been more help, there were a lot customers waiting.

Very satisfied with service and overall experience. Best Verizon store in Fort Walton Beach.

I gave her, Desire. Hope I spelled it correct. 4 star. Because, she strives, to make us, the customer satisfied. And, I want her to continue doing a 5 star job. For us, the customer. Thank her.

There was only one guy working because of corona virus, i believe his name was James, and he tried to be as fast as he could and was extremely helpful and knowledgeable, answering all my questions and helping me upgrade to a new phone. Very personable. 10 out of 10

Desiree was just awesome helping my 90 yr old mother into a new iPhone. Highly recommend!

They say they will call when there is a promo change but have not called. They say that Verizon only offers a specific promo but when I’m on Verizon app, it’s a different from their promo and we’re not willing to acknowledge that and then allowed me to utilize that promotion once I pointed it out on my phone. He wasn’t able to tell me the difference between newest iPhone and previous version. He wasn’t friendly on more than one occasion that I’ve been in and even caught him rolling his eyes at an elderly man when he simply needed help with his iPhone that he brought through that location. I will never be back to this location or will recommend them.

Russell Cellular is the place to go in FWB Fl for you iPhone needs especially. I first went to the original Verizon store on Beale but their customer service has gone by the wayside.I had purchased an iPhone and needed accessories and ended up having to go elsewhere for them. The representatives at Russell Cellular went beyond with their help. I would definitely recommend this place for your needs.

In and out really fast! Gents knew exactly what I wanted and I was checked out in sub 5 min. Also they follow CDC guidelines and I felt safe, also store was clean!

Ryan was super helpful no nonsense get the job done!!!

James was very knowledgeable!! He answered every question right away. I willRefer friends here it was such a great customer service experience.

Great little shop... And James is fantastic... He is very knowledgeable, And always takes care of all of our cellular needs.

I am not very tech savvy so I appreciated their ability to easily understand my needs and get me what I needed. So very pleasant and personal! Highly recommend!!

The wait time was not long . Good customer service. I’m satisfied.

Chris and his team were all very helpful and knowledgeable. Made the whole experience of switching cell carriers enjoyable.

Clayton was VERY knowledgeable, kind and polite! He’s an asset to your company and a pleasure to do business with!

James was very quick, professional, and courteous. Thank you for the positive sells experience!

Nice helpful staff. Liked it better than corporate store

Great store, even better people and customer service. Quick, easy and friendly . Thanks Chris.

Chris and James were so helpful! They are the reason I will drive from Destin to Fort Walton Beach to do my Verizon business in the future.

I switched from net 10 to Verizon. The switch was easy and quick. I believe his name was Landon he was very helpful and knew what I needed for my phone and service. Thanks so much

The employees were unable and even worse UNWILLING to help me with a simple issue. The only thing they were able to do was tell me it doesnt work like that, shake their heads no, and shoot down all of my ideas or questions with a negative reply. I left the store feeling extremely frustrated and amazed that they werent able to help me AT ALL. Luckily, there is another location not too far away. I would HIGHLY recommend driving the extra five minutes to the Verizon store on Beal Pkwy. They were welcoming, opened the door for me on my way in and out, and within 2 minutes had come up with a way to solve my problem.

James was extremely help...outstanding customer service.

Bad customer service. They didn’t know how to activate my phone and accused me of taking it from someone and said it was on at&t service and locked. When we showed them it was bought from Verizon they didn’t have anything to say. So I took the phone to the one on Beal and they were very nice and had it connected within 30 minutes. Save your time just go to the one on Beal Parkway. They know what they are doing. The people at this one is rude and has no clue how to connect a phone.

Came in for a simple in-store pick up, stood waiting for over an hour, just for nothing to happen and Im leaving empty handed. Train your employees to do the job they are hired for!

Verizon has been my son and his moms carrier of choice for quite some time now. I was a die hard prepay phone user with Straight Talk as my provider for years. I recently bought a new Samsung Galaxy S9+ because I wanted a phone with a larger screen, more features and the ability to play Pokemon Go with less issues. They have two Unlimited plans: Go Unlimited and Beyond Unlimited. (Just heard they have yet another unlimited plan now). Anyway, because no one told me at the purchase time that Go Unlimited, really was limited during high traffic times. I couldnt figure out why I was having so many connectivity issues with Pokemon Go. Three phones and 5 sim cards later it was discovered that I needed the Beyond Unlimited to play it as I preferred, without connectivity issues. To their credit they gave me the Beyond at the Go price. Many frazzled nerves to find out that Unlimited has a variety of different definitions in Verizon speak. Lol! Lesson Learned: Be sure the plan you get is the one that best fits your usage needs. If you are a serious Pokemon Go player: Gotta have Beyond Unlimited at least.

James helped me out with everything I needed and was very patient with getting my data transferred to my new phone.

Misleading information! Sorry,I cant help you, I have to go to Niceville is what I got when I questioned James P.

Great customer service and great deals. If you need anything they seem to have it!

Its Verizon... Theyre known for their cellular service, not customer service. Be prepared to wait a while and if youre not on guard also be prepared to be swindled out of your money.

Great service.

Great customer service!!!

Great service

Good people working here

They have a great staff

Very helpful and respectful

Bpndity Robbing for the living.