Extremely helpful staff but the wait time is extremely long. Would highly recommend allocating at a minimum 45 minutes to any trip where you plan to purchase.

Stopped in to upgrade my phone. I met Chris. He took the time to help me choose the phone for me. AND, he noticed I had a special offer from Verizon on a Samsung. (I didnt realize it). He also put my rewards towards the purchase of the new phone.I appreciate the time he took with me! He didnt rush anything, and they were busy. Go see Chris!! Youll be glad you did!!!

Highly recommend! Shanda gave us world class customer service. Thank you!

Got my iPhone from a blonde girl earlier this week. I think her name was Kristen but not totally sure. Anyway it wasn’t too long of a process and she was very efficient and helpful.

Really quick service. No waiting. Had the phone he wanted and staff person was friendly. She did not review features of his phone with him even though it was a newer model with some newer features. His contacts were not properly changed over to new phone. Phone has good display and easy to read.

Horrible experience. The Manager told me at the door it would be faster to order myself and do curbside pickup due to covid procedures. Completed per manager instructions and the order still went to 2 day shipping. Asked them for assistance. Nick spent 1 minute on customer service and said I would just need go pay twice and mail back the phone shipped to me. PAY TWICE. I called Verizon myself and they resolved everything. I then had to wait for them to pack my order and saw them work that as inefficiently as they did the rest of my order. They were condescending toward me. Don’t waste your time going here. As their manager advised me it’s faster to do it online!

Signed up for travel pass services while overseas. Had facility employee setup and confirm the rates. While there the first few days, rcvd msgs that I was exceeding daily rates. Confirmed statewide i was signed up for travel pass. Upon return, was billed for $1300 for talk and text msgs that were determined to be $10 per day above my rate. I was also instructed that my talk and text was unlimited. I am thankful I stopped using my phone after day2, as they were billing me $20/min for calls. In dispute with them, they turned off all services to my phone and companies as well, impacting my business. The local business Rep, Juan, was of no use. Only stated he would look into it. After deliberations with Verizon corporate, I was informed that calls made in the foreign country to a local phone in that country was not acceptable and was not addressed by the web site, nor local office. She indicated that the website needed updating asap. Duh? I am thoroughly convinced that Verizon themselves are the best advertising and marketing effort their competition has. Searching for a better provider.

Great customer service. I watched Edward and Tony work with a couple of difficult customers. They were extremely polite and professional when I think any other reasonable person would have gotten frustrated. They were also both very helpful towards me and helped resolve my phone issue.

Verizon as a whole... We need you to allow us to reach out to our local stores directly your main hub receiving calls and giving generic information is unreliable. Being told to go to a website and get a question answered might work for people like myself or slightly lesser electronically inclined individuals, but it doesnt account for the elderly who use your service because it is near them. I am speaking on behalf of my mother and any one like her. My mother uses a walker and is winded very easily and unable to sit in a seated car position long period ( it is different then that of siting on a chair or bench ) she needs to know if the store nearest her with its local listed number is available to do a walk-in for help with her phone. forwarding the local number to a hub is very impersonal and simply saying Oh just go on line and make an appointment, can be something most non-technical savvy users find overwhelming and cause them a great deal of anxiety, they feel un-helped, and its YOUR service they pay extra fees to be a provider. Allow them to speak to the Local retailer stores directly to see if the trouble is even worth the drive, an appointment, and if it is they can look at being fitted with an upgrade. I hate to see my mom in tears because she feels overwhelmed because her phone is acting up, and I cant go help her while Im at work, while 10-15 employees sit 15-20 minutes from her and cant answer her call directly, prior to her coming. They could assist her in setting up the appointment even, There is no reason we shouldnt be able to reach our local store.

This placed has the absolute best customer service! Everything is spic n span clean and well maintained. I felt that they all really cared about safety and that’s something that put me at ease. The representative Samantha was on point she knew everything about plans and upgrades. I feel so much better going in and speaking with someone face to face. You won’t be disappointed if you stop by.

I’ve come up there a couple of times to try to add to new phone lines of service and they’re always so they say that I’ll leave before I even talk to a salesman

Terrance and Tony were wonderful. Terrance listened to everything we needed and took his time to make sure we got what we asked for at the best price. Awesome job friends!

SORRY TOO SAY THE WORST EXPERIENCE I HAVE EVER ENCOUNTERED WITH A WIRELESS CORPORATE LOCATION. SIMPLY TERRIBLE. NO FURTHER COMMENT. WILL NOT STEP FOOT IN THIS STORE AGAIN.

Horrible wait forever associates not very knowledgeable dont even have any available androids. Awful

Customer service was great. I just wish we didnt have to wait longer while standing outside before we could start what we came for.

It is ridiculous when you walk in person you get great service but when you call you are on hold for almost 2 hours trying to connect the store for help

Tragically poor service received Dec 2020. Kristen tried to do her job yet was apparently lacking training. She refused me service for transferring my number from a broken phone to a new phone, which I intended to purchase from her store. I was able to bypass working with this store entirely to resolve the issue using phone support and purchasing a device elsewhere. This experience reflects as poorly on Verizon as it does on this location.

Great people at the beal st. store! Awesome service. Verizon has it!

Kristen had all the accessories and services I needed to be a satisfied customer. The products she presented were remarkable. She acknowledged my needs and put them first. She is a helping hand to customer satisfaction.

My experience at this location was the absolute best service! Being from out of town, I’m so relieved that I was able to get help. The staff is so knowledgeable and professional, they knew what I needed and got me out the door in great time. I hope that if you ever need help with your Verizon account ask for Samantha!

Customer service was great. Fast and easy!

Very professional and helpful.

As far as phone service its okay as far as pricing it is outrageous way too expensive they do not want to help you they just tell you if you dont like it go somewhere else been with the company for close to 25 years and I still get no kind of break because Ive been there for so long what a joke, went in there the other day to check up and see if I could get a discount for my senior age they told me I have to make the call they couldnt do anything in the store so why are you there?

Diane Smith very nice and helpful

Wasnt allowed in store with wife. Discussed what phone wife wanted with associate. Said it was in stock. Wife went in came back, store didnt have it in the store. Advised it could be ordered. Wanted to show wife a different phone. Wife explained what she wanted.

Went to the store with my family to upgrade my phone and Nikolas politely explained some of the precautions Verizon is taking to keep everyone safe. He was very knowledgeable and helpful. He informed me about several self serve options so that I wouldnt have to spend too much time in store.

Very poor customer service. Their website was experiencing problems processing payments. The website directed me to call the customer service number. I did, their automated service directed me to use their digital assistant. Their digital assistant directed me to open a chat session with a customer service rep who then directed me to the website. I tried the website again and it alternated between not finding the order and timing out when I attempted to process the payment. The website finally directed me to visit my local branch to process payment. I did that. I was greeted outside (COVID) and told to call the customer service number. Thanks for the military discount, but I’d rather receive at least marginally decent customer service.

This store is very careful about covid safeguards. The young man who waited on me was patient and knowledgeable and made the stressful experience of buying a new phone so much less so. I will always use this Verizon store.

Answered all our questions about adding another line as well as setting up a new phone, didnt push extra services we didnt need. Also helped us out with additional questions outside of the regular buying process.

We went in trying to pay my sons Bill something was wrong with the machine there none of the workers wanted to take a payment dont know why you have so many workers up there standing around doing nothing.

Verizon is extremely overpriced with 0 customer service. They are horrible!

SAMANTHA WAS GREAT!!!!! now none the less I came in an little upset about my new bill I purchased a new s6 tablet from the store and there was some not so clear and lacking important information about charges my bill had went from $191 to $270 when I was promised a $33 dollar increase. so $40 of that was a one time activation fee. ok so that brings it down but not low enough so she breaks it down and was able to show me where after this bill will be $228 I told her this is fine and thanks for the explanation. she handles thing very well did not get anyone else involved did everything i would want to be done if she worked with me in a store SAMANTHA AGAIN YOU ARE GREAT THE BEST OF LUCK THANKS AGAIN

Verizon use to be the best! best customer service, best phones, plans were always more but the loyalty was there. Now verizon has earned its fall from grace as the number one network. long term customers mean nothing to verizon.

Children enjoyed their time swimming

We were greeted outside due to pandemic rules, both of us were let in, the gentleman was kind and courteous and told us all the information we needed. Very pleasant exchange.

Wonderful. Just bought a new phone. Ask for Edward, he wont steer you wrong!

Very helpful. Didnt try to get me to buy highest price phone since I didnt need it. Melissa helped me. She spent time getting my old phone working better and only told me about the new phones when I asked. No high pressure tactics. Will come back and get phone from her.

Came to the store looking to spend $$$ and upgrade to a new phone. In the rain a worker stood out side and told me what phones they have. Then said you have to do everything online to upgrade. Why have a store open if you are not helping customers? If i wanted to do it online I would have......

Had problems with my phone. Went to the store and the man standing out front stated he would upgrade my phone but could not touch my phone. We were going to open and move the CIM card to another phone but he stated he didnt have the pin or a paperclip to open the phone. He was not very helpful. I went over to T-mobile and the girl there fixed my phone. I decided to switch. So long Verizon. You can keep your phones and what you say you call service. I dont need it!!!

To say that I received service from an employee named Shanda that far surpassed ANY experience Ive EVER had in customer service, still feels like an understatement. I left in such awe and astonishment of the superior service that my husband and I received, that we are still talking about it. He and I are huge on customer service and the quality of the interaction we receive when doing business somewhere, so to have been treated so well that it left us gobsmacked was pure elation. It was a restoration of faith in the customer service experience, that these days feel more or less like missed opportunities. I have never had a more pleasurable experience in Verizon than the one I had here, but I want to take it even further and say that I have never received customer service as good as hers Anywhere Ever. We came in discouraged and ready to switch companies. Now weve decided to use them for all of our business needs. Shanda went above and beyond to ensure lifetime value was captured here by creating a much needed customer service relationship. Someone needs to let the head of marketing know that their golden ticket is right here at this location and her name is Shanda. As a business owner Im telling you that there is paramount potential in this employee to create the strategic partnerships and brand awareness that you are looking capture. Outstanding experience! Keep your eye on her because employees that dedicated to excellence are few and far between, mark my word

Great service and fast

We were on vacation and went by this location after my sisters phone fell in the ocean and stopped working. Daniel and Eduardo spent two hours trying to save the phone and eventually set us up with new phones and accessories within our budget. Their professionalism, humor, and patience made a bad situation so much better. Will definitely come here again in the future!

Tom was extremely helpful. He answered all of my questions with extensive knowledge on the product. Tom made the time spent in the store fly by with his friendliness and humor. Definitely recommend coming to see him with any Verizon questions.

Service is good, but prices are out of control.

Came here to port over from my other Carrier great customer service a little bit of a wait but thats what can expect. Great with the honesty manager took feedback in regards to a retailer store who is causing Verizon a bad name but again over all great experience

Poor service vwith Verizon. My tablet broke and I called the 800 # to put a claim in. I was disappointed to find I have a $200 deductible. After spending all morning on the phone . I went to a Verizon store. They only allow one person at a time.how frustrating and on top the manager had an attitude. I finally got a new tablet and of course I had to sign a new contract. They get you from every angle.

Super friendly staff and the hottest new gadgets

Chad was amazing. I went in to buy a phone right before Christmas and Chad was very helpful. He took the time to show me the features, set it up, and transfer from my old phone. He was very kind and patient and didnt pressure me in to a phone I didnt want. KUDOS CHAD. I hope you get recognized for your outstanding customer service

On the tenth of June I came in to open a new account. I saw a promotion advertised online where you could get up to 650 dollars on a prepaid card for trading in your phone. I went in specifically for that reason. As I was opening my account and selecting my new devices I asked the sales rep, Edward, if I would be receiving the cards in the mail and I stated my intended purpose to use the cards to pay off the balance owed on my old devices. He reassured my spouse and I twice that we would receive the cards in the mail. As it turns out, Edward applied the trade in value of my devices as a bill credit. I called the corporate number to see what could be done on the thirteenth. I was told I would have to wait until they received the devices to make any changes and to call back on Monday the seventeenth. I called back today to find that there is nothing that can be done and they could have cancelled the trade on the thirteenth when I called originally but since they hadnt done that, there was no way to get me what I was promised. When you go here, avoid Edward at all cost. He lied to me and I am sure has lied to many others. Do not allow Edward to sell you anything.

I spoke to Kristen throughout my visit here. She did an excellent job with all my questions. I am thinking of switching over from Sprint (shouldve done it a long time ago I know) so I was there to ask about prices, fees and any miscellaneous charges they may have for new lines. She was very informative and courteous the whole time. No pressure to buy anything, just information and a pleasant demeanor.

Our salesman acted like he was high.He didnt offer me any of the accessories for my new phone.Just seemed like he had better things to do than take my money.

Rude customer service from an older man today; he did not actually seem to be listening to what was going on and was very short with me. Offered no real solutions other than take it up with Apple and seemed generally unknowledgeable and disinterested in helping.

Just switch over to Verizon and had a porting number over issue so wife went by to try and see what she could done to fix the issue. The representative there was very condescending when asked about the issue, seemingly because we came from a “lesser carrier” like straight talk. Wife ended up leaving with no help. After calling customer support the issue was fixed within 30 mins. Verizon customer support is great but the people at this store are the opposite. Will try and keep all my transactions to the online from now on, and you should as much as you can also.

Shanda was amazing. She helped me find the best deal for my family and walked me through the whole thing. I felt very comfortable and every question I had was answered. So glad I went in store to get this done!

I understand the position they are in with the virus going on right now, but the staff was unnecessarily rude, short with us and made us feel unwelcome. One of the workers told me I am not allowed to come in with out any explanation then closed the door in my face ending the conversation.

I just recently called here to get some help with an online order I placed. I talked to either Mark or Marcus. Was very professional helpful and thorough on helping me with my concerns. Very pleasant customer service experience. Dude needs a raise!!

Very popular place and great service

Kylie was very helpful. She explained the best options, and will not sell you anything you dont need. Ask for her. Cheers.

I love Horizon. When I go into the store they help me with whatever help I need. I never have dropped calls like I did constantly with Sprint. Woman at Sprint was rude. Horizon employees always helpful and patient with me as I am elderly.

Edward was a great salesperson. We had wonderful service in a reasonable amount of time, unlike Tuscaloosa Alabama

Nick was awesome. He was easy going, quick and resourceful! I probably had everything done in less than a minute ! I can’t complain. Thanks !

Great customer service!

This version store is really the only one that will actually fix all of your problems. Most of the stores sell phones,excessories ect, and can help alot of issues, but this place will sit you down and really help you out. Theyre friendly,curtiuos and knowledgeable.. I recommend this location with the highest marks.

Horrible experience trying to get the new iPhone 11 Pro Max. I was 3rd in line and still didn’t get one because they missed managed how they brought people in to purchase the phone. They basically opened the door and “you” had to go to the nearest rep, they should have let people in one at a time and assigned them to the reps. Then I was told they only had two space gray 256 GB iPhone 11 Pro Max. The only thing they had left was a gold one, really I WAS GHIRD IN LINE?!?! Manager said he was sorry. No offer to help, assist in ordering one, NOTHING. Not cool.

The customer service here is outstanding! I love that all your questions are answered and every issue is taken care of.

My wife and I are very pleased with the customer service we received. The entire staff was friendly and patient. They didn’t try to force a sale and the atmosphere was very positive.

Rep Tom was wonderful help ! Great Advice for my overseas trip to be sure I keep costs LOW ! SAVED ALL MY PHOTOS too ! Not that I want them ALL !! Easier that trying to organize them myself tho !!

Its hit or miss here both friendly helpfull staff. Yet at the same time a few lazy ones that dont follow through what they say they are gonna do

I recommend this Verizon store over the others in our area. There used to be a helpful guy at the Niceville store but the last time I went there the only thing the clerk knew about was selling me a new phoneIn all fairness I dont believe this is a corporate store. Ive also had good dealings with the Destin store.

The service is really hit or miss depending on who is helping you. Sometimes you get one of the nice guys who knows what he is doing, but most of the time you get clueless, apathetic teenagers who are just waiting for their next smoke break. As someone else mentioned, avoid Brian. If you have a working phone when you walk in, there is a good chance something will get messed up after Brian handles it.Despite that, this is the best Verizon store in the area.

Its a nice place to get electronics. The staff are nice

Walked in with a billing issue and was helped within 30 seconds of stepping in the door and the problem was fixed within 5 minutes probably. I had just enough time to sit down. Place wasnt packed but it was busy. Very clean store. Im super glad I decided to come here instead of calling and waiting on the phone. Guy that helped me was very friendly and professional. No complaints.

The Verizon store in FWB Florida is a nice store. Access and convenience was definitely considered when opening this store. The downside is the products and plans they offer are overpriced, which is the real reason for my switching to another company.

I was actually disappointed today, I went to the Verizon store on Beal parkway, and I signed in when I was supposed to as soon as I walked in the door, after I signed in a few people came in the door behind me and the associates got to those people before they got to me because they were not using the tablet to figure out who was next. They were walking up to specific customers asking them their name and taking them not using the system and calling out the names out loud so you would know who was next. I just happened to be the only African-American in the Verizon store.

Very nice ppl

The staff was very friendly and helpful with explaining and setting up my replacement phone which I had bought through Amazon.

Need a phone, boy they have them. All kinds of deals they have for the price your looking for. Been there have a s10 great 📞. Works great. Take a look for your self. Nice people working there. Clean place.

Very slow

People were uneducated and don’t know how to do their job. No help at all. Don’t pick up their phone but when we walked in they were just sitting there doing nothing. Don’t ever buy your service or phone here try other Verizon stores for better luck. And might as well call customer service for help because none of the people here know anything.

Questions were answered. Ordered bumper for my new phone and will keep the camera attachment. Staff Tom was very helpful and knowledgeable..

Terrible place, I would not recommend it to anyone. Take the extra time to drive to Destin to get some actual help. I understand that their job is sales, but when a customer says no it means no. They do not care about helping their customers at all. All they do is lie.

Thank you Tom for your patience and help. Very much appreciated.

Despite the wait coming in during peak hours, our issues were identified quickly and took minimal time to solve the issue. have come in twice with different issues on the pixel 2, and twice the situation was handled quickly. Thank you Verizon!

Great service!! Knowledgeable staff. Fixed my phone not charging on the spot!!

Nicholas did an awesome job with my account also my daughter account today. Took time to help out, and explain everything to us.

I always have very good luck with this Verizon office. Its a corporate office and they have your best interest in mind and not out to make a commission.

Didnt get what I wanted.

I hate this store! You have some of the most gigantic idiots working there. Every time I go in the store...it is the same thing. You have to wait on an idiot to wait on you, and if they can’t figure the problem out, the solution is we need to wipe it clean and start over. That is pure balderdash. In case you do not know what that means...it means BULLSHIT! I will never darken their door again. Today was my last adventure! If you gave me a choice of “ZERO STARS” I would have selected that!Most of your business should be SERVICE not SALES. SERVICE is where you are lacking in my opinion.

Still the greatest Verizon store Ive ever been to. Employees are working hard during these trying and their effort does not go unnoticed.

Very friendly, courteous young man with a lot of patience was wonderful help when we were upgrading our phones. Highly recommend this store.

Been with Verizon for 15 years. Happy with their service.

Beautiful red head there. They were able to help with what i needed

I went in today to cancel the service because I was given 2 defective I Phone 4 phones in the course of 3 days. I started the service on 11/4/2014. I asked for a total refund and all they gave me was the price of the phone. The manager on duty laughed at me. I was furious. This happened today, 11/7/2014. I have put a total of 3 complaints to the BBB for the horrible customer service over the phone and online and in this store.I still want a refund for 55.00 the price of the online service that I never got to use because of the defective phones.

Diane was very helpful and I was very impressed how she met me at the door.

Wasnt pressured at all, but its like walking into a car dealership. 20 salesmen, 1 customer. And phones are @ 20% markup. I like Verizon service, but I will probably never buy a phone from them.

Received great customer service from Shanda on business account activation.

On site service was good but card stolen and now hours of hassle and headaches and would not answer phone when calling to help get investigation started.

Always have to wait and theyre not very helpful ever Id find a different one than the one in Navarre the one in Fort Walton they were super

I love this store. Christian helps me every time I need help. Great worker, great help. All the negative reviews are cranky tourists who hate their lives. BEST VERIZON EVER!!!

They help me get what I need in in get it and just taking care of fast good job