I think everyone has said it already but... Derrick McNeil is an amazing employee and person! You can tell he genuinely cares about the people the come into the store. He worked with me for awhile to get my phone ported to AT&T since I had frozen my credit. I appreciate his service, and I feel like Im in good hands with my new cellular provider.

Best experience in a cellular store ever and Derrick is Amazing! I started transferring my service to At&t in another store and placed phones on order through that store. 3 weeks later I stopped in the Uptown Station store to check on my order and Derrick looked into it only to find out my order was not correctly placed and had been canceled. He worked tirelessly with several cooperate agencies to track down the issue and straighten everything out. He did that while simultaneously assisting 2 other customers as he as the only one in the store. I highly recommend stopping in to see him for anything as I am confident he will ensure you are well taken care! Again great customer service, extremely knowledgeable, covered all product options and ensured our satisfaction!

Derrick is a Subject Matter Expert. I told him I wanted a black iphone 12 mini, 256 GB, and that Im stationed overseas and would like to unlock the phone in the future. I was out of the store within 10 mins. While we were waiting for my account information to pull up, he greeted customers who were walking in and asked how he could help, utilizing his time efficiently. Overall I was impressed with his work ethic, professionalism, speed and accuracy.

Derrick is hands down the best person I have ever dealt with at AT&T. No matter where his career takes him, I will always follow him due to his customer service, his knowledge and passion for what he does. Having someone you can trust 100% when it comes to your device needs or your plans is huge. With him you know you are not getting mislead but being sold what best fits your list style.

Derrick McNeil was phenomenal. Even though it was busy and he was the only employee there, he handled the influx masterfully. He was helpful to everyone, somehow, simultaneously. Our issue (porting a phone over from another company) was a bit more complicated than we anticipated but Derricks calm personality and clear communication made for a welcoming environment. Give this man a raise; he deserves it.

Derek was absolutely amazing to work with. He was very helpful and patient and did an excellent job. We were so thankful we got him to work with.

Came in at the best time! No wait & Derrick was quick to help! He knew exactly what I had wanted & jumped to it! Quick & amazing at multi tasking! Great experience all around thanks Derrick!

Derrick the manager was very helpful. He provided excellent customer service!!!! I will definitely go back for any of my AT&T needs.

I was assisted by sales manager Derrick McNeil. If they had a 10 star rating he would have received it. Courteous, professional, knowledgeable, and thorough. Could not have asked for a better in-store experience!

Derrick provided absolutely incredible technical support for my cel phone service. He is an expert.He was so helpful, and so personable. This memo only allows 5 stars. I give him ten!

I went in today to turn in a trade in. Immediately after walking in I was told to remove my mask by a curly haired white woman. I felt extremely uncomfortable by her demanding tone, so I removed my mask risking my life and exposing myself to covid-19. When I gave her my phone, who has been in a case since day one and in excellent condition. She proceeded to value my phone at $350 and told me that there was a scratch on the camera. The scratch was a tiny paint chip by the lenses that is barely visible. I decided to get my phone and take it to another store. The other store valued my phone at the full $700 and told me my phone was in perfect condition. Do not trade in your phone or purchase from this location. They will devalue your trade in.

Derrick was incredibly helpful and awesome at this location. He helped us make phone calls to ATT and helped us file a claim! This location was amazing!

Derrick is AMAZING, we have been into the store multiple times and every time he has been so great and helped us so much. We spent hours on phone calls and Derrick made sure he didnt stop until all of our issues were figured out!! We will never go anywhere else and he will always get our business. Not to mention he multitasks better than anyone I have ever met!! 5 star service every time!! Thank you so much!!

Jennie and T were amazing! Best customer service around. They explained everything about the plans clearly and understanding. They were out to help us find the best deals. They were great at up selling your products with company, but also making everything known of costs and showed us how things would be financially beneficial. We got new iPhones and 2 watches! They fixed our plan and now I am saving more money then I have before. This franchise store on EGLIN parkway beats any store around especially the cooperates ones. They were there to help us as a customer as well as promoting AT&T. All in all best experience I have ever had! Thank you JENNIE and T!

I had a terrific experience changing my service from Walmart Family Mobile to AT&T because Derrick McNeil at AT&T Fr. Walton Beach store was so knowledgeable and professional. Derrick spent time with me changing all my apps to my new AT&T phone, and I really needed his help and expertise.Bob Crosby

My son and I went into the Fort Walton Beach store on Eglin Parkway this evening, to trade in both of our XS phones for our new 12 Pro and 12 ProMax.The moment we walked through the door we received a warm welcome from both Jenny and Derrick.Even though they were both assisting other customers, they made sure to acknowledge us and make us feel important.Derrick asked how he could assist us, to see if it was a quick fix so he could get us on our way... however, it was a little more time-consuming.We happily waited as he finished up with his current customer. He made it effortless as he and Jenny continued to engage with us the entire time.Once he got to us, assisting my son was a breeze, however, I was having issues recovering my purchases from iTunes. He sat down with both of my phones and dug until he found the issue THEN he figured out how to transfer all of those purchases without having to back up my entire phone again.He went above and beyond to assist me and he was friendly, funny, and charismatic while working with me, other customers, and his fellow employee. You can tell he loves what he does and he derives joy from helping others.*This store has an incredible atmosphere and vibe! Jenny was also such a pleasure to be around and talk to!

My SIM card was loose on my phone and Derrick and Jenny came over right away got us in and out and we’re super kind and taught us how to fix it if it happens again in the future

Derek the manager of the store was amazing! He was slammed all morning and managed to take care of every customer and keep them happy. Wonderful service and very knowledgeable. Jen has only been there 5 days and she jumped right in and worked hard. Very pleased and impressed with my service today!

Happy we had the experience of getting our new phones at this AT&T store. Genie was efficient, helpful and a pleasure to work with.Nice to have met Derek and T. Also helpful.Thanks to all. Looking forward to the new phones.

The guy and girl working there now know their stuff and give you the best info needed. Awesome

Met with Derrick and Jennie just before closing.They remained with us after hours to help with my wifes mothers telephone account, and assisted us with replacement of telephone equipment for my wifes phone.They were very helpful and well versed in their jobs.They really reflected well on the ATT company.It was a five star visit.

Great experience!!!! Tee was awesome and very knowledgeable. Took care of me fast and made it fun. Store manager Derek was very knowledgeable and friendly as well. A+ team

Great customer service. The representative that helped me, Derick is outstanding. Helped me find what I needed and I was having a problem getting into my Att account he helped me correct my on line account and was very, very patient. I have worked in customer service for over 30 years he is great at what he does and a true asset to AT&T. He’s definitely a keeper.

Derrick is amazing, hes has great customer service and doesnt all he can do for all of his customers.

Your employee Tee kept my business with ATT. She helped me fix my phone without a lot of hassle

What can I say about this place? Well, Derrick, the store manager is probably the sweetest and the kindest person ive ever met! Recently bought the Apple Watch Series 6 and he made my experience very easy. He didn’t leave me hanging with so many questions because he made sure I knew what I had to do and even took the time between customers to make sure I was okay when he was slammed with multiple customers besides myself. If you need assistance with anything, Derrick is the man!

Derrick and Tee, were amazing! Answered all my questions and had me up and running on new phone FAST! Thank you again!!

Amazing customer service, super knowledgeable, and very helpful. They went above and beyond :)Tee and Derrick are the best!

Thank You Derrick! Amazing experience watching Derrick multi tax with myself and others in the store with are new iPhones. Derrick spent an incredible amount of time sharing his knowledge and professionalism with my new iPhone. Derrick thank you for an amazing experience. When purchasing another device I recommend Derrick. You will not be disappointed.

Just finished with Derrick, Tee, and Jeanine getting set up with a new phone. Service was fantastic! Entire crew was friendly and helpful. Anything you need and theyll be happy to help.

Great experience very helpfull and friendly.. better than tmoble for sure, overall bought 4 phones and they almost payed off except mine is the one that will be payn off the longest...

Derrick was amazing and very knowledgeable! Great personality and didn’t try and pressure me into anything just gave factual information. I highly recommend him. AT&T is lucky to have him!

After a nightmare of dealing with AT&T reps over the phone, I went into this store and Derrick was SUPER helpful and professional and got my issue resolved immediately. Wish Id never wasted time with corporate AT&T support and had just gone into the store for help months ago. Thanks Derrick!!

They were very helpful ! I went in store about 8:57am the store didn’t open until 9am ! 😂 Mrs Jennie Was Still Turning Her Lights On, She didn’t stop me not once to say sorry ma’am we don’t open until 9 😂 even tho I only had 3 minutes to wait ! She went right to helping me !! But to make a long story short ! They are very helpful, sweet & down to earth people in there ! They got me in & out under a hour ! When I left I had my Apple Watch SE & my AirPods ! I was as happy as a kid in the candy store ! Thanks ladies 🤞🏽I WILL DEFINITELY BE VISTING AGAIN ! & NOT ONLY TO PURCHASE SOMETHING BUT TO SEE MY NEW FRIENDS AGAIN ! I enjoyed conversing with them !

Went in earlier and spoke with the manager of the store. When he went in the back to return a product I did not want, I left. About two minutes after leaving the store I received about six phone calls from the store and three or four calls from his personal cell phone. He left a text message saying that they looked at the cameras within the two minutes I had left and saw me steal a phone case and threaten the police on me. I called back the store to tell him to check the camera and inventory and he stillAccused me. Saying he checked the cameras which was obviously a lie trying to intimidate me. Y’all know my number. Give me a call. Great store in Mary Esther and in Niceville. Both authorized retailer’s. If you don’t wanna deal with corporate.

The manager Derrick helped me resolve everything everytime I come in the store. He IS the solution! Both he and the Jennie are always willing to help!

Very friendly and helpful even being extremely busy 🙂

I was on vacation and ended up getting saltwater in my phone and fried it. With a ton of work to have to handle, I need to replace my phone quickly. I went to this store and received excellent service, got a new phone, new case, and everything set up in a timely manner. I was very pleased.

The worker was really politeAnd she did everything that I wanted her to do for my bill

Deameaning customer service

Derrick was so kind and helpful. Helped me resolve my problem when I thought I was stuck. Good customer service especially when going through a hard life situation made all the difference.

Mr Derrick is polite, knowledgeable, and willing to go the extra mile. My husband and I couldn’t be happier with the service he provided us.

Derrick was great! He was very helpful and knowledgeable. We were switching a line from a different carrier and he made the process quick and painless.

Excellent service. Could not be happier with the salesmanship as everyone was extremely helpful. Will return again. 8/14/20

Awesome people. Jacob was able to show me how to utilize the new functions on my phone. Thank goodness there are still real people to talk to.

Extremely unprofessional to leave one guy in a phone store to customers who usually take an hours a piece. Super frustrated.

Excellent customer service the store manager Derrick will take care of you!!

I have been in this store many times over the past 2 weeks. The manager and associate are the best. They have answered all questions and if cant help will direct you to those that can. Their customer service is beyond none. You go girls. THANK YOU.

I went into the store today and the girl was so unbelievably rude from the moment she spoke, I said so. I was so upset I cant remember what she said. Im a 64 yr old female and have always treated people kindly and have never told anyone off. Until her!! Do not frequent this store and expect a professional welcome. Go to the other store where they are knowledgeable and respectful.Thought about leaving the company, but wont judge the entire company based on one incompetent individual. Sadly, they must be in dire need to hire such a despicable person to represent them!!!!

Great customer service. Clean store. Very professional staff.

Went in because my fiance got his phone stolen while here on vacation. Leah helped us and was very friendly. She helped us to get out of there as quick as possible so we wouldnt have to miss anymore of our vacation. Great service very friendly.

Ti and Derrick are great to work with!

Super helpful. Need that when youre an old goat. Fixed wifes phone even though she didnt buy it there. Grateful for customer service.

I came here when my phone froze. The lady helping me did a factory reset on my phone, deleting ALL my pictures, contacts, and other data, then told me she couldnt fix it and Id have to buy a new phone. I got the new phone, she told me to call some number for help transferring all my data, but SURPRISE there was nothing left to transfer

Awesome staff...Jacob was great. Highly recommend.

Great customer service. More focused on getting you what you want/fits you best than up selling you. Leah is great!

WORST CUSTOMER SERVICE from one specific lady, went in to buy a phone case and caught people outside staring and looking into my car, one of the ladies who worked there was outside saying she had a flat tire but the random man who was outside was caught looking into my vehicle. Went outside to address the problem and the att worker began to argue and yell at my husband and I. We came back the next day to get a phone case AGAIN without any issue and she proceeded to argue with us and kick us out the store being disrespectful and embarrassing. she needs to be fired asap.

Totally admirable service. Problems with my phone were resolved by a lady who was very cordial and had total knowledge of what was required. I had tried to fix the phone the day before calling an at&t helpline. The people who assisted me then were totally useless.

Loved going in with a question and instead got scolded like I was talking to my mother! Was very helpful! 😡

The worst AT&T support Ive ever received. The agent could not answer basic questions, did not look my account up, and did not appear to know how to support services I am signed up for. I was told to call 611 for support. The Mary Esther store is much better. This place sucks.

This is the store to come to! Super helpful and fast service!! Ask for Brittany she’s the bomb!

Very knowledgeable staff and helpful to get cell phone information I needed with all my kids wanting the Newest phones & tablets!

Leah was a great help!!! Love being with at&t

The manager was too busy gossiping to her staff about her home life problems, maybe save that stuff for off work time? and just help customers instead?

Came into the store thinking that all AT&T stores were the same. Well, that’s not true. I didn’t know this store wasn’t corporate. This store is only an “authorized dealer” I find out 14 hours later when I returned to hopefully resolve why I/family are receiving limited network service. Instead of troubleshooting, I was pushed to buy an upgrade to a new service plan and to buy a new phone. I want the store owner to contact me and I want AT&T to resolve my problem.I came into the store due to limited service in the Shalimar, fl neighborhood. I was told my phone was obsolete. I needed to purchase a newer model due to my phone not being able to receive software updates. However, my entire family experiences degraded service.Bottom line up front: still poor service, no resolution. This store is only an authorized dealer, they do not know how to handle technical issues. They only know how to sell. Buyer Beware!

Super helpful and friendly! I was in and out with my new phone up and running!

Rude sales person. Was in a hurry to lock the door and run to the bank. I was there at 11:30 am to buy a $1500.00 phone. Will go somewhere else now.

Maybe if the sales associate spent less time flirting with the customers I could have gotten in.

A small AT&T retailer and they also have service for AT&T DirecTV

Brandon is the greatest

Lack of interest in solving customer problems