I had to wait a few days to post a review, as I was overly excited and didn’t want to sound too excitedly crazy.I’m so happy with these windows!Mason, was the one to help set up the process. He answered all the questions and was super helpful with suggesting windows that would work better for certain areas.We had 16 windows installed and the team that came out did very thorough and quick work of it. Chris and Bobby were their names, very nice people, very professional. They were very understanding with my crazy dog hanging out around them being nosy.Marc Faylor was very professional and due to the global pandemic or supply chain issues we did have to move our installation date back, but it’s completely understandable and the company communicated these issues very well.These windows are AWESOME. They replaced the Pella windows that came with the house when it was built. The old windows were over 30yrs old and were a nightmare. These new windows open with ease and the screens are beautiful and hardly noticeable.I am so glad I selected this company! They even stated they would place a coil above my bay window in the future. Everything looks fresh and clean. Thank you so much Universal Windows

Highly recommend this company. Every one was friendly and professional from the salesperson to the installers. They did a great job installing the windows. I have alot of landscaping and flowers all around my house and nothing was damaged during the install. Marc was great to work with. I had to change my install date a couple times and he always changed it with no problem. I give them a 5 star rating!

Mark and crew from universal windows direct were fantastic to work with. From the initial sales visit and showing us the product, and giving an estimate, to final installation, his entire group were professional, friendly, and wonderful people to work with. We would highly recommend them for anything you need. Install quality was top notch, and the windows are great!For our 13 windows, it only took them 6 hours to remove the old ones and install the new ones once they came in from the factory.Again, would definitely use them again!

Great service, good price and great people to work with

Mason great salesmen, very professional, funny thing every time he came to my house it rained. So he will never forget my house. Marc and his team my goodness. Do they take breaks? Nope. Started at 7am completed 2pm. I was like man they dont stop for nothing. Just drinking mountain dew and nails were a hammering away. They did vinyl Soffit and fascia on the 2 story house so was not a small job. Give them a call and a try today. You will not be disappointed.

I met with Mason in my home for a look at my roof and to get a quote on windows. He was very professional. I had another quote from someone else and his price was considerable better. I was able to get my whole hose done vs. half. I would definitely recommend them.

We recently bought our house that was built in 1910 and had almost all of the original windows. It made for chilly days not only outside but inside our home! Marc and his team came out to help replace our windows and our house looks almost brand new! We are so thankful for the time and effort these guys (Marc, Kris, and Bobby) put into our old house that needed some TLC and now my husband and I are able to enjoy the winters (and summers when the AC is on) in the comfort of our warm home thanks to Universal Windows!

Bobby and Chris are the dream team of window installation!Kyle the project manager checked in to ensure all was completed.I would recommend this company with 5 stars!

If I wasn’t there to watch them work .. I would never known they were there except for the 3 new roofs.Awesome workmanship, excellent crew, great value,.Overall a wonderful experience.I will recommend and I have recommended them to others including my neighbor.

Universal Windows installed our new roof today. They arrived first thing in the morning and worked all day to get things finished. We love the quality, fresh new look and are very pleased with their cleanup and care they took for our home. Thank you!

Salesmen were friendly and fun to work with. However, they would not agree to come back and wash the windows after they were installed. 😄 The installers were very professional. Good company in my book.

This is the second time I’ve worked with Marc and his team for installing windows. I have nothing but the best to say about their work and professionalism. To put a cherry on top of it all, their windows are the best!!!!

Thank you Marc and crew for my new windows! Installation crew was very professional, friendly and they did it all in one day. After installation was done they cleaned everything up and asked me if I had any questions. I love these windows and I highly recommend them if you’re looking for quality windows and expert installation!

Absolutely wonderful experience. Bobby and Chris did an excellent job, very professional. I am so happy. I will look forward to having them do more work for me in the near future.

Marc and his team have been excellent to work with from the initial quote to installation of windows and follow up. Bobby and Chris installed the windows and were prompt, effecient, professional, and nice. The windows look great!

High quality work for replacement windows, new back door, and laminate installation. Marc and his team are excellent!

Marc Faylor has provided great service and product to my home. He has done painting in my home and also installed new Universal Windows Direct to my home. I am so satisfied with his workmanship and his attention to detail. The windows have been a great addition to my home and have increased the comfort of my home. I would recommend Marc and his company for any of your home projects.

What great products and great people !I am so happy with my new Windows and Doors! Stellar Customer Service from Marc and his Team!Call them ! You will be glad you did !!

Guys were great. On time, very professional, friendly, and outstanding work. Highly recommend.

From start to finish these guys were friendly, professional and worked with me! Recommend highly and would use again!

Great exterior home remodeling products.

Solid selection.

They had an appointment didnt keep it. We rescheduled they were to call 23 hours in advance didnt. Wouldnt recommend

Excellent service at all levels of product and personnel!!

Excellent service and product (windows replaced)